BetterCloud

4.3
(16)

BetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms.

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BetterCloud review by carrie m.
carrie m.
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"So much behind the scenes data"

What do you like best?

Better cloud has an impressive amount of alerts you can set up for your Google domain. They also reached out on their own because they saw I ran into an error. Their tech support guided me through the error and also passed along my info when I asked for more training.

Delegating email to someone else is easy and you don't need to send an email to invite the delegator or anything!

What do you dislike?

The only dislike I have is that there are so many things you can do that training is a must!

Recommendations to others considering the product:

Support is amazing and this is a must software for anyone using the Google domain in their company.

What problems are you solving with the product? What benefits have you realized?

When someone leaves we can delegate their emails. We can also easily create groups for teachers and make them owners. It really benefits our staff that have less knowledge About Google.

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BetterCloud review by Gary F.
Gary F.
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"Bettercloud- A review"

What do you like best?

Bettercloud makes the gmail interface much easier to use, allowing for easy edits to things like signatures, away messages, font and text, etc.

What do you dislike?

Bettercloud can sometimes be confusing to use and edit. The templates do not always correspond with how they are show in the preview, and the software is not always in sync with GMail suite.

Recommendations to others considering the product:

If you are looking for more versatile or advanced tools for your email format, Bettercloud is the way to go.

What problems are you solving with the product? What benefits have you realized?

As an administrator, it's easily to change user's signatures, in the event of a holiday, extended leave of absence or new partnership. Rather than just using gmails basic tools for email, our signatures are formidable, with a model feel, with improves our visibility with out clients. On top of all that, Bettercloud secures our information without the fear of losing information.

What SaaS Operations Management solution do you use?

Thanks for letting us know!
BetterCloud review by Nick R.
Nick R.
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"Bettercloud is awesome!"

What do you like best?

It's a great, and easy way of using the Google API to manage your domain as a G Suite admin. The reporting feature is especially handy if you are trying to get the granular detail on your email domain. This tool isn't short of features that's for sure!

What do you dislike?

Nothing to note, they have recently revamped their system with more SAAS product management, so you can hook in other SAAS products to this to manage it all from one system.

Recommendations to others considering the product

This will save you the headache of tracking externally shared documents on your G Suite domain for sure with the audit feature.

What business problems are you solving with the product? What benefits have you realized?

We are saving more time on user setup and creation due to the wizard feature that you do not get with the basic G Suite admin console. It really helps solve human error by prompting you at each step to do the things you may well forget in a rush of setting up a new user.

BetterCloud review by Michael H.
Michael H.
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"Wonderful addon for G Suite and far more!"

What do you like best?

Their rules system makes automating things easy, and you can cross automate, say between Google and Microsoft. It makes Start/Stop services super easy for cloud services.

What do you dislike?

Pricing is high, and the tiers aren't very flexible for some basic stuff like more advanced notifications that I feel should be in the lowest tier.

What problems are you solving with the product? What benefits have you realized?

Lower time spent on start/stop services and less human failure. Prevents our forgetfulness from getting in the way of our own actions.

BetterCloud review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Necessary product for any IT Team"

What do you like best?

Ability to save hours in manual work by quickly setting up unique workflows for teams/departments. This applies to onboarding as well as off-boarding. The new API feature is very exciting and we look forward to adding Duo and other products. Easy use and mastery. Wonderful customer support.

What do you dislike?

Unable to mass-change workflows, this is the only drawback I have come across. Every now and then a workflow does not fully work and we simply need to re-add the user to the workflow. There is very little to complain about in regard to Bettercloud.

Recommendations to others considering the product:

Necessary product for any IT Team.

What problems are you solving with the product? What benefits have you realized?

Mass time-saving product, easy use and setup. Ability to master product is quite simple. Easy UI on the eyes.

BetterCloud review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"BetterCloud gets the job done"

What do you like best?

I appreciate the ease of use as far as managing G Suite user settings that aren't otherwise exposed in the admin interface (without using clunky tools or API).

What do you dislike?

It seems that BetterCloud has been focusing more on attracting larger enterprise customers rather than SMB customers in terms of pricing, which makes it less attractive to smaller organizations.

Recommendations to others considering the product:

BetterCloud exposes a lot of functionality, but it's worth checking to make sure BetterCloud supports the specific user management functions that match your requirements -- their documentation is pretty good in this respect.

What problems are you solving with the product? What benefits have you realized?

We use BetterCloud for easier, more centralized management and task automation for our customers' G Suite accounts.

BetterCloud review by Kenny B.
Kenny B.
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"G-Suite - The way it should be"

What do you like best?

It allows for a very smooth activation and deactivation of G-Suite accounts. It streamlines the process of creating new accounts and removing old accounts. Completely guided process for getting the things done that you need to do as an admin.

What do you dislike?

The wording on some of the items takes a little getting adjusted to.

Recommendations to others considering the product:

Works very well for allowing admins to administer G-Suite the way it should be. Works extremely well in allowing the admin to easily create and delete user accounts.

What problems are you solving with the product? What benefits have you realized?

BetterCloud allows for much smoother administration of G-Suite.

BetterCloud review by Frank G.
Frank G.
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"More oversight to your GApps with BetterCloud"

What do you like best?

Easy to use interface to manage employee permissions, execute advanced reporting, push out email signature templates and etc.

What do you dislike?

I wish there was a training course to learn everything BetterCloud has to offer as well as how to get your employees to self-manage their profile.

Recommendations to others considering the product:

A training module for learning more about their system and onboarding process. There's a lot to leverage but I don't know where to begin.

What problems are you solving with the product? What benefits have you realized?

Setting up policies, deploying email signatures, delegating email boxes to other users and reporting.

BetterCloud review by Administrator
Administrator
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"BetterCloud"

What do you like best?

I like the workflows I can setup to automate my on-boarding and off-boarding procedures.

What do you dislike?

I dislike their app management feature. It should include a function to whitelist or blacklist apps in bulk- Not one by one.

What business problems are you solving with the product? What benefits have you realized?

I'm saving time by setting up workflows on the platform. This is very helpful because it makes me more efficient. Also, my department now has better insight on our data due to BetterCloud's policies and audits.

BetterCloud review by Administrator
Administrator
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"Intuitive UE"

What do you like best?

It offers a near automated workflow for managing users in the GSuite and makes it easy to suspend a users access

What do you dislike?

I dislike that it does not offer all of the granularity of the regular GSuite.

What problems are you solving with the product? What benefits have you realized?

BetterCloud has helped us decommission users when the leave the organization and provides a checklist to make sure that no stone is unturned.

BetterCloud review by Jin P.
Jin P.
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"Bettercloud"

What do you like best?

Bettercloud's best point is in how easy it makes it for use to centralize our day to day administration of google apps

What do you dislike?

It can be a bit overwhelming at first but once you actually use it, it gets easier

Recommendations to others considering the product:

If you're looking to centralize administration, bettercloud is something you should really look into.

What problems are you solving with the product? What benefits have you realized?

Instead of my team scrambling through Google Domain Admin portal we can access everything through bettercloud. Policies, groups, drives, calendars, auditing tools etc.

BetterCloud review by Administrator in Primary/Secondary Education
Administrator in Primary/Secondary Education
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Verified Current User
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"BetterCloud learning curve steep but worth it."

What do you like best?

Another of tools and features makes BetterCloud cost-effective and efficient. great reporting tools. the dashboard is easy to navigate. Power and integrates with G-Suite easily.

What do you dislike?

The interface needs to be cleaned up a bit and more intuitive use. A steep Learning curve for novice users.

Recommendations to others considering the product:

take time to learn all its tools before set up. Saves time and headaches.

What problems are you solving with the product? What benefits have you realized?

document sharing security, uniform signatures

BetterCloud review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
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"Ahead of the curve"

What do you like best?

Better cloud helps us manage users and resources in a way that I didn't think was possible.

What do you dislike?

I think more vendors need to connect to BetterCloud

Recommendations to others considering the product:

Document your manual processes now so that you will be able to hit the ground running in workflows to automate provisioning of users as well as a deprovisioning process.

What problems are you solving with the product? What benefits have you realized?

Provisioning users, deprovisioning users, managing email signatures, running Drive Storage Audits for compliance, the list goes on and on.

BetterCloud review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Verified Current User
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"The way Google Apps should be managed"

What do you like best?

Interface and workflows are a million times better than Google’s

What do you dislike?

Speed at which new Google features are added

Recommendations to others considering the product:

This is a must have if you’re admin of a Google Apps domain

What problems are you solving with the product? What benefits have you realized?

Group management, deprovisioning, and user creation

BetterCloud review by Benjamin K.
Benjamin K.
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"A great tool for workflows and interfacing with google apps "

What do you like best?

Easy to use with workflows and create maps to help improve workflow managment

What do you dislike?

The UI is a little slow and clunky and sometimes hard to load

What problems are you solving with the product? What benefits have you realized?

Use bettercloud to interact with google apps

BetterCloud review by Administrator
Administrator
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content

"effective but needs work"

What do you like best?

ability to manage users in a central place.

What do you dislike?

lack of connection ability for other/existing directory systems -- unable to work seamlessly and in parallel with LDAP.

What problems are you solving with the product? What benefits have you realized?

Bettercloud has an easy to use interface and is effective for administrating users and employee accounts for security and devops control.

Kate from G2

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