Spanning Backup Reviews & Product Details

Implementation and Integration in Google Apps was easy done. Review collected by and hosted on G2.com.

Spanning Backup has not seen any improvements or relevant new features in the last three years. If you want to search for a backup email or want to export data the user interface is a total disaster. You really need a lot of time if you use the search functionality because it is incredibly slow. The backup of the data itself works, but a complete export of the data is factually not possible. A single mailbox with 20GB of data took a week to export. Shady cancellation rules, hidden in their EULA with a 30day cancellation window. Review collected by and hosted on G2.com.

It was extremely easy to setup - backups were running within 10 minutes. We have only done a restore to validate it works but that process is very simple too. It can be setup so all new users and SharePoint sites are automatically backed up without any administrator interaction. Users are able to initiate their own restores. The pricing was in line with other products we evaluated at the same time. Review collected by and hosted on G2.com.

Nothing major. The common backup errors are for empty files which I wish it would learn to just skip instead of trying to backup and then erroring out, creating an email notification. Review collected by and hosted on G2.com.

How easy it was to integrate with 0365 admin portal. More comfortable with backups that are transparent. The navigation and setup of the application was as easy as a few clicks. Review collected by and hosted on G2.com.

only dislike is there is not a way that i have found to do a overall bulk back up. Having to go to each user to run a manual backup is tedious Review collected by and hosted on G2.com.

The simplicity of it - just set and forget, it does it for you in the background, and keeps you up to date regularly. Review collected by and hosted on G2.com.

Daily back-up messages - would rather weekly/ fortnightly option if possible. Unless there is an error or emergency, we don't need daily notifications for regular back-ups. Review collected by and hosted on G2.com.

It backs up everything we need it to in one simple service. It also has a simple interface. Review collected by and hosted on G2.com.

That you cannot immediately export something. You have to wait for an email, and then go to the Activity section on their site, and even though you just ran it, you have to go the the "past" tab to find that export to download. It's a bit roundabout and you should just be able to download it in one click. Review collected by and hosted on G2.com.

I like the face that Spanning works directly from within Salesforce. The interface is not its own login, but is authorized as a managed package. Even during a manually requested backup, there is no noticeable affect on the Salesforce org, and the final result completes very quickly Review collected by and hosted on G2.com.

The initial backup took over a week, which I found frustrating. However, once it was complete, the ongoing backups were prompt and reliable. Also, when I had questions, the initial implementation specialists always had to defer to their help desk. Help desk was great! Review collected by and hosted on G2.com.

Seamlessly works at the back end backing up both files and email history. Restore function is easy and quick. Review collected by and hosted on G2.com.

Terrible customer service especially since the move to Kaseya ownership. The billing system does not seem to work for a credit card and is amateur (or was in June 2020 when I cancelled the service). As a SAAS company with a product offering that is not expensive, it needs this to be seamless, but it is not. What is worst when it failed that blame the customer rather than resolving the issue properly. We got pushed to an off-shore customer service team who were unresponsive and poor at resolving the issue. When we got frustrated and cancelled the service, they refused to provide any refund and put us to a debt collection firm. Easily the worst customer experience I have ever received from a SAAS company. Review collected by and hosted on G2.com.

The ease of use. Connect to the tenant, assign licenses, select the required services, done! Review collected by and hosted on G2.com.

Licensing provisioning can be a little awkward at times. We have had instances where trials expired, then couldn't be quickly reactivated once the customers decided to make a purchase. Review collected by and hosted on G2.com.

restoration is very simple and fast. finding items is fairly simple but could use work on the snapshotting search Review collected by and hosted on G2.com.

trying to find a contact that was deleted caused some issues in finding a proper version of it. in fact we were never able to fully find that contact despite having backups Review collected by and hosted on G2.com.

The biggest pro for us so far is the ease of use. Go to spanning.com, login with O365 login... and that's it. The UI is basically your inbox. Very easy to use, or to walk an end user through the process. Review collected by and hosted on G2.com.

No cons so far. It's my first experience with any product made for cloud based exchange. Review collected by and hosted on G2.com.

Once setup Spanning runs constantly and gives me daily snapshots of every user’s email. It is rare that I need to use it, but like good insurance absolutely invaluable when you need it! Review collected by and hosted on G2.com.

Billing is a bit archaic, but we’re getting there. Review collected by and hosted on G2.com.

Ease of use, totally hands off. Love!!!! Review collected by and hosted on G2.com.

A few times had trouble with initial backup Review collected by and hosted on G2.com.

The UI is simple to understand and easy to use. Review collected by and hosted on G2.com.

Not sure about this. Haven't found anything to dislike. Review collected by and hosted on G2.com.

That it integrates as a single sign-on with Office 365 and MFA solution. It is very easy to locate emails for backup as the layout resembles Office 365 email box. Review collected by and hosted on G2.com.

That it only backups once daily however you can do backups on demand so not really an issue. Review collected by and hosted on G2.com.

How easy it is to setup. Just login with a 365 admin account and it is ready to go! Review collected by and hosted on G2.com.

As we have most of our customers using Spanning, we would like an easier way to move between customers. Review collected by and hosted on G2.com.

I love how easy it is to set up to start backing up my O365 data for my organization. I have been using Spanning backup for more than three years. On more than a few occasions I was able to quickly restore missing or deleted emails with a few clicks. The web admin dashboard is quite easy to use. If you are a non-profit they offer non-profit pricing. The service has been very reliable. Review collected by and hosted on G2.com.

I wish there was a way to restore emails within a date range. Review collected by and hosted on G2.com.

Ease of use, reliability, and simplicity of restoring files/documents as needed. This is a third set of backups for my Office 365 data. Review collected by and hosted on G2.com.

Have not yet encountered anything I dislike. Review collected by and hosted on G2.com.

It is easy to set up initially and monitor and if you need support, they are quick to respond. Review collected by and hosted on G2.com.

There is a separate interface for each tenant unless you use Kaseya VSA (which integrates all into one pane of glass). Review collected by and hosted on G2.com.

The ease of setup and that it backs everything up simply and without much troubleshooting. Review collected by and hosted on G2.com.

Cumbersome for new hires and terminations. An automated way to enable/disable accounts would be useful. We are utilizing Powershell scripts for our larger clients to automate the process. Review collected by and hosted on G2.com.

The fact that once you are set up you can let it run in the background with little worry Review collected by and hosted on G2.com.

I have yet to find something I dislike about Spanning. Review collected by and hosted on G2.com.

the console the product is easy to work. Review collected by and hosted on G2.com.

the only thing is the payment that is comlicated , we can't use a credit card from canada Review collected by and hosted on G2.com.

The ease of setup is a breeze. Searching for and restoring files is almost too easy. The search works better that built in Microsoft search in Outlook. Review collected by and hosted on G2.com.

It can take a long time to restore than a single file. Backups can fail without notification, and you have to go manually run backup for it to back up properly. Review collected by and hosted on G2.com.

The product was easy to setup and easy to use Review collected by and hosted on G2.com.

I wish there was an easier way to create reporting. Review collected by and hosted on G2.com.

Ease of use, reliability, and cloud based Review collected by and hosted on G2.com.

I Need to use API's to automate licensing Review collected by and hosted on G2.com.

Ease of use and the ability to create managers of different tenants. Review collected by and hosted on G2.com.

We use Spanning through Kaseya so it can be cumbersome to get licenses assigned to our tenants. Once its configured the software functions great. Review collected by and hosted on G2.com.