MURAL Reviews & Product Details

MURAL Overview

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere. Learn more at www.mural.co.

MURAL Details
Website
Discussions
MURAL Community
Languages Supported
English
Product Description

MURAL enables remote creative teams to collaborate on researching, brainstorming and designing ideas.


Seller Details
Seller
Mural.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@MURAL
11,889 Twitter followers
LinkedIn® Page
www.linkedin.com
396 employees on LinkedIn®
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MURAL Reviews

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Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Mural's non-complicated interface makes whiteboarding in a creative way super easy. It's a showstopping tool that clients love and it helps us to facilitate meaningful conversations with small to large-sized groups easily. As a platform if you know how to add branding, you can make your murals look really impressive. Review collected by and hosted on G2.com.

What do you dislike?

The downsides to mural is that it's not made for in detail content, the sticky format only goes so far and the text inputting can be quite difficult sometimes. There's also no table function which makes it quite hard to have comparible data and information all in one space. It also is slightly glitchy sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would definitely recommend you check out the existing templates on Mural to get a feel for what you can do with it and to help push your mural designs along. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're mainly using Mural to serve internal communications problems, proposition and strategy, marketing and external communications. Review collected by and hosted on G2.com.

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Lead Agile Programme Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

MURAL helps our teams recreate all the things they would do around a whiteboard in the office. Since March our Agile feature teams have been working remotely due to COVID. Although video conferencing software and Jira/Confluence help a lot, the true value of fast progress and a shared understanding comes from visual real-time collaboration. For me, MURAL is the market leader in this respect. It's intuitive to use, and with infinitely sizeable boards, you can just keep extending or zooming in as you need more space. The output is pretty and can be easily transferred to presentations etc. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice to export to image direct from the app. Also version control would be good. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The templates offer a head-start in many areas of Agile processes, design, organisation, service mapping, decision making, ideation and many other areas. It also works well for road-mapping. Browser compatibility is good and the product is fast and responsive.

MURAL has helped us solve big problems in a thorough yet fast-paced way. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Mural is really intuitive and user-friendly. It has also been planned quite well, but is not unnecessarily designed in such a way that innovations are not blocked by excessive capital. I love how it helps teams to build their own way of working, and it also feels cohesive. The training resources are excellent, in particular the frequency of live training and backstage training is incredibly useful for fast on-board training. Review collected by and hosted on G2.com.

What do you dislike?

Can't copy and paste between wallpaper, or can't I just do it. It will also be helpful to ask users, when they uninstall a board, to affirm their choice. There is a learning curve to navigate the screen easily and to do what you want. To get it down, it will take some time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a valuable method for facilitating gatherings, where visual cooperation is very much needed. It helped us to ensure that participants were keen and enthusiastic about the work. In comparison, preparation and encouragement is incredible, helping to reduce the learning curve. Try it, watch some videos and just go for it if you are unsure. It's good for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Conventions could only be promoted through the Mural, it led to engaging participants, arranging material and making it enjoyable for participants. We interact even more easily in meetings and improve my fellow students' involvement because we are able to view what we are debating in real time without writing notes and repeating them afterwards. It also encourages one to recommend solutions from a starting point that is a battle in a distant area or with smaller social partners. Review collected by and hosted on G2.com.

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GB Sales Enablement Head - EMEA North
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It's perpetual availability and the limitless possibilities it provides our teams, wherever they are located, to come up with solutions and innovative ideas. We've run dozens of projects and every time we use it there's some new and exciting way to leverage its technology. It has saved hundreds of hours of back-and-forth emails, calls, and meetings simply by allowing us to have our own shared desk/whiteboard/chat. Probably the most notable improvement is how simple it is to capture nuances and ideas that before were lost in conversation, letting everyone time to digest and contribute at their own pace and time zone. Review collected by and hosted on G2.com.

What do you dislike?

It is a bit clunky when in comes to designing new templates, the layering can use a bit of more sophistication. The current impossibility to move between workspaces makes organizing Murals complicated for the casual users, they usually get lost as soon as some other team manages their work somewhere else. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you spend time mastering its layer techonology when dealing with customized design, and make sure you familiarize with the most common shortcuts. They will save you time, frustration and it will significantly improve your experience. Pro-Tip: Plan your sessions, build a proper Outline, and rehearse before you invite colleagues/customers to your Mural, it can easily backfire if you don't know what you're doing! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Completely scattered teams may work together asynchronously like with no other tools. Complex topics can be portrayed properly with all their layers of context. Complicated conversations are much easier to conduct with its anonymous voting and virtually no limits to templating. It is so much easier to scale and so much more fun to speak with our colleagues and customers! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Many people have experience with ideation sessions in person and in the same room. But what if you can't do that? What if you want people from different offices, states, or countries to participate without blowing the budget? Mural makes it really easy. Everyone can share idea live, break out in groups as needed, circle back to murals and rooms between sessions if needed, and feel like they are part of the greater team and greater good.

It's intuitive to use for most participants. Review collected by and hosted on G2.com.

What do you dislike?

My nits are small by comparison: It would be great to be able to sketch in a mural and use the voting function to capture that sketch; it would be nice to have grouped items be votable and exportable as a group; it would be nice to import an image, sketch on top of it, group it as one unit, and vote on that group as one item ...

In the scheme of things, really minor issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

• Remote ideation

• Remote planning and strategy

• Remote team building

Introverts and extroverts have all the room they need to be part of the team.

When combined with Zoom breakout groups, Mural becomes a robust, real-time group collaboration platform. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

• Relieves the logistical pain of doing in-person sprints: Rounding up Post-Its, sharpies, rooms with whiteboard space, collecting Post-Its afterward, flying people in from other offices, and managing a large group

• Preparing a sprint space is done in minutes in a Mural rather than booking large conference rooms, carrying around supplies, and setting things up beforehand

• The entire sprint session can be laid out before the participants so they can see the progression of the ideas

• Fosters increased collaboration since it makes sprinting and group activities accessible by anyone, anywhere, without disrupting their lives

• Intuitive tools make facilitating a sprint much more accessible. I taught someone how to run a sprint session in 15 minutes this afternoon since I had all the activities prepared in one mural with instructions

• Expands capacity to run collaborative work through an increased number of facilitators Review collected by and hosted on G2.com.

What do you dislike?

I would like a library of templates for the organization/company so there is some consistency. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

• Built-in facilitation tools such as the timer, voting sessions, object locking, area grouping, and templates make facilitating a sprint much simpler and more efficient

• What would have taken days to organize and train (6 sprints run simultaneously by 6 different facilitators) took one afternoon due to the ability of facilitators to share and duplicate documents. This leads to greater consistency between design session teams

• Gives every participant equal engagement (everyone has a front-seat view) allowing more creativity from all participants

• Output is archived and shareable with Mural rather than the old way of holding on to a pile of Post-Its and photographs

• Especially with remote working conditions nowadays, Mural gets us back to more of a "we're all in front of a whiteboard" feel than currently sprinting with slide decks Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

MURAL is like Powerpoint, Whiteboards, and G-Suite, on Steroids. Just with out the ragey side effects. I can pretty much run any meeting or presentation in MURAL all while allowing everyone else to be active participants vs sleeping participants. Review collected by and hosted on G2.com.

What do you dislike?

My world has yet to accept it like Google. I tell people to use it and sometimes they say, no, looks complicated. To which I say, don't knock it until you try it. But still some people refuse to try. I am waiting for one day when I wake up and MURAL has reached its tipping point as a tool to where you are the outsider if you DONT know how to use it. The other downside is many times I feel like I am giving a really kick ass presentation or workshop, and then when I ask the group for questions, or feedback, all they want to do is ask me how they can start using MURAL! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it. Just do it. Don't let your dreams be dreams. Yesterday, you said tomorrow. So just do it. Make your dreams come true. Just do it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Design Thinking problems of the universe. I started using MURAL to solve design sprints and now find I use it for org charts, getting feedback, and even tinkering with my fantasy football roster. Bringing people in to simultaneously collaborate and provide feedback in MURAL cuts my work time in half so I can get back to my second love after MURAL, my Peloton Review collected by and hosted on G2.com.

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Director - Digital
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

MURAL allows participants to quickly contribute to a shared workspace, enabling rapid, nuanced and frictionless collaboration.

Coupled with Zoom and/or Microsoft teams, it allows us to run co-creation sessions remotely, which is an absolute must in the post-covid world of remote working.

It's growing library of practical frameworks and templates mean that it's easy to quickly configure a workspace for even a complex and involved sessions for large numbers of participants. Review collected by and hosted on G2.com.

What do you dislike?

Some of the grouping tools are a little immature and the way it handles 'connected objects' , such as in workflow diagrams and flow charts are not yet at the same level as some of their competitors.

It can sometimes be hard to understand where items are in relation to each other and to select items which are below transparent items in front. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

While MURAL has a few mechanical challenges when it comes to creating and fine-tuning the specifics of what is appearing on the canvas, it's the best visual collaboration tool that we've used by far and a now a key piece of our co-creation toolkit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're using MURAL both on internal initiatives and in external client engagements.

Internally, we're using MURAL to quickly diagnose challenges, generate solutions and upskill the team on remote collaboration.

With our clients, we're using MURAL to tackle a variety of challenges including, generating alignment, designing new products and services, optimising existing processes, workflows and operating models, running strategic visioning sessions and facilitating Agile project activities. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like that multiple people can use it and it will update in live time. I also really like all of the available graphics, makes it way easier to set your board up in a way that you like. I also feel like MURAL is pretty intuitive and easy to use. Some softwares like this can make it difficult to move things around but I don't experience that issue when I use MURAL. Review collected by and hosted on G2.com.

What do you dislike?

I haven't really found a way to apply it to my day to day. I feel like it works better for longer term projects and we have to respond back to clients within 24 hours. Also I feel like the lock feature can be a bit tricky, and sometimes I find it a little confusing on how to decide what to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think MURAL is great and helps foster creative problem solving. Using the right tools and practices, you can make all of your employees creative thinkers. If your business heavily involves collaboration, brain storming, and planning then this would be a great tool for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MURAL is really helpful in brainstorming. We are able to get a bunch of people to edit the same board and apply their thoughts while we are in a meeting and then talk about them right then and there. I feel like it helps so that all ideas get a chance. Sometimes people don't want to speak up, but being able to add an idea without everyone knowing it came from you is nice. The timer feature gives us a set time to brain storm and then we can go through and organize the ideas and then eventually vote on them. It helps promote inclusivity. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mural is easy to use and allows teams to come together easily and collaborate in a visual environment where ideas can quickly come to life. Mural also makes it easy, when collaborating to work in cohort and discuss ideas as they arise. Review collected by and hosted on G2.com.

What do you dislike?

Occasionally, things get moved by the slip of a mouse. Remember CTRL+Z to undo and you will be fine. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended! Easy to use! Fully functional!

If you are thinking of a collaboration tool then Mural is a great choice.

I am currently using it with collaborators on a large volunteer project. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have been working on definition for Coaching and Mentoring. Mural has been instrumental in being able to visualise the definitions and the competencies around them.

I have now turned to the planning and theming of a conference to be held early next year. Mural is helping to visualise the learning paths for the conference. Review collected by and hosted on G2.com.

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Freelance Writer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I liked that our teacher was able to easily summon is back to the part of the whiteboard that we needed to be in, I kept getting lost in other areas so it was helpful to be automatically re-directed. My professor was able to set time boxes for group activities and was able to put in in different groups for various activities, I like that the system would give us warning to wrap up when time was running out for an activity as well as the bell sound that signaled the end of our break out sessions, reminded me of being in high school and hearing the bell ring at the end of recess, it was cute and helped me feel like I was actually at school. I also loved all the fun icons you can choose from to use during white board activities and how easy it was to personalize stuff by changing fonts, colors etc... Review collected by and hosted on G2.com.

What do you dislike?

I was not able to hit return of add bullet points to a single post it, found myself having to either use multiple post its to share a list of type it outside of Mural in my computer's notepad and then just copy paste the whole thing onto a post it in Mural if I wanted to have line breaks. That was a bit annoying. The learning curve was also a bit steeper for some of the members of my online class than others but I am guessing that is because our instructor did not send us any training videos on how to use Mural prior to the course, in fact none of us knew we would be using this system until the first day of class. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our professor needed a quick way to change the format of his Scrum certification class from in person, interactive 2 day seminars to al all virtual class due to Covid 19. I think Mural allowed for this class to retain its format of being heavily based on group interactions and collaborative activities since this is not typically content that is though in a lecture setting. I was genuinely surprised at how easy and effectively we were able to break out into groups and still complete assignments and projects as if we were in an in person setting. Review collected by and hosted on G2.com.

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Network Solutions - Strategy
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The large Mural canvas allows participants to expand and grow their ideas while collaborating with peers. The ability to pull all attendees to your view is extremely beneficial to avoid lost participants. Review collected by and hosted on G2.com.

What do you dislike?

Some of the shapes and diagramming capability is limiting and maybe a bit restrictive when trying to explore an idea that requires "back of a napkin" type artwork. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend that anyone trying Mural take the time to view some of the excellent videos they offer. Mural provides training on the product, and on how to be a better meeting facilitator. These soft skills are valuable to extract maximum value from Mural. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mural has provided the critical enablement necessary to deliver effective remote workshop/briefing activities. We are able to create templates for specific workshops and briefings that enable more of our sales force to deliver the same event with a similar experience. Review collected by and hosted on G2.com.

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Digital Transformation Director - Continuous Learning
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mural provides a seamless experience for people working remotely to post ideas visually on a virtual whiteboard. What makes it better than a real white board? There's no need to take photos or transcribed the results - everything is already captured for you. I also appreciate the access to the Noun Project for icons - over 1,000,000 unique and helpful icons to add meaning to your visual collaborations. Review collected by and hosted on G2.com.

What do you dislike?

Better support for freehand drawing would be helpful to truly replace in-person whiteboard capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to check out the two navigation modes - one works better with a mouse and the other works better with the track pad. Getting the mode correct is essential for Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Even before remote working, we were using Mural when we were together in the same room. We use it for PI Planning where we are implementing the Scaled Agile Framework, and on other collaborative workshops. Review collected by and hosted on G2.com.

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UX Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mural is a platform that is easy to learn and is fully customizable. It has a library of templates that can get you started. There may be too many templates to choose from but you'll eventually learn which ones would be useful for you. In any case, you can always start tabula rasa and shape the layout and content however you make it. I have a graphic design and information architecture background so maybe that helped speed up my learning curve.

I love how it helps organize ideas and involve various participants either in real-time or as-you-please-time for better consensus gathering. I've used it for brainstorming, presenting ideas, managing projects, documenting products and test results. Review collected by and hosted on G2.com.

What do you dislike?

I have nothing to complain about in the year I've been using it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A virtual whiteboard and room offers infinite space. Something a physical space would be limited at. Review collected by and hosted on G2.com.

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CM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mural is such a critical tool for consensus forming. This is where collaboration happens when you have diverse ideas and need to work out various arguments on digital paper. On top of that, the Mural team even created fun activities you can copy, making collaboration a bit more organic despite the pandemic impact. Kudos to the Mural dev team for listening to feedback and making this product great!

Comments are my own and not reflective of IBM nor is this an IBM endorsement. This is a personal review. Review collected by and hosted on G2.com.

What do you dislike?

I don't like how comments can become so small, but thankfully, they've added a feature where you can navigate through comments using the right side panel. Also, there are times when it needs to be refreshed occasionally, but that is often coming from network connection stability issues.

Comments are my own and not reflective of IBM nor is this an IBM endorsement. This is a personal review. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Slack integration is awesome! I don't have to open Mural when I want to keep updated with certain things so it really adds to the convenience. Comments are my own and not reflective of IBM nor is this an IBM endorsement. This is a personal review. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mostly collaboration and working through ideas are the problems we use Mural for. Saves so much time and energy - this tool allows us to be on the same page sooner!

Comments are my own and not reflective of IBM nor is this an IBM endorsement. This is a personal review. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Very easy to use, minimal friction to getting ideas and thoughts down on paper Review collected by and hosted on G2.com.

What do you dislike?

There is allot of capability and shortcuts that you have to either know or find out which can continuously take you to the next level Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time to learn the short cut keys and pan/zoom settings. Leverage the premade templates to get a start and get ideas. Make sure not to overlook the image and icon search repository...very helpful for adding visuals. Then get your iPad and pen and use writing and whiting boarding remotely Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Main problem is getting thinking to become visual - which can then be shared and collaborated on - ultimately leading to synchronised thinking. The results are that even in this highly distributed world you can still work awesomely as a team Review collected by and hosted on G2.com.

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User Experience Researcher, Responsible Innovation
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

MURAL is quick to pick up and has tons of resources available to up-level your game, with 60 second tips, downloadable books on facilitation, weekly "backstage passes" to some of the coolest companies using MURAL, and a great customer success team. Review collected by and hosted on G2.com.

What do you dislike?

I really wish their shortcuts were more discoverable in context. It also lacks some of the personalized design options available in tools like Miro, but I honestly rarely miss them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This tool is the best replacement I've seen for getting your team together in a conference room and hashing things out on the whiteboards and sticky notes.

From research planning, team prioritization...I've even used it to code data. I've recommended to others who've used it to explain a PhD prospectus and to teach math to elementary schoolers. It's smartly flexible. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Pretty intuitive, sleek tool that helps our global organization come together during this uneasy time and collaborate as never before. It helps in breaking silos, gives everyone a seat at the table, allows for synchronous and asynchronous work, accomodating the distributed nature of our teams. MURAL team is absolutely amazing at providing support! Review collected by and hosted on G2.com.

What do you dislike?

I would like to see more design elements and options, especially for non-designers :) Just to make life more visually fun as we spend so much time in front of the screen.

I would like to see more templates for team building activities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great Product, pretty intuitive and sleek helps our global organization come together during this uneasy time and collaborate as never before. It helps in breaking silos, gives everyone a seat at the table, allows for synchronous and asynchronous work, accomodating the distributed nature of our teams. MURAL team is absolutely amazing at providing support! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collaboration, bringing teams together to work on business challenges applying Design Thinking frameworks as well for team building. Review collected by and hosted on G2.com.

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Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Before finding Mural, I had been waiting for this product for 5+ years. Precursor sites had a similar methodology, but they were single task and did not have the moderator tools to guide and direct large remote audiences. 1) Great approach to digital stickies; 2) web interface works on ipads , touch and desktop,;3) Moderator tools 4) The pre-built templates and the ability to load my own. Review collected by and hosted on G2.com.

What do you dislike?

Very little.

I would like to have a protective layer that I could illustrate to point out work and then remove it.

I would like to use different voting modalities, but I have been able to use workarounds Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mural resolves issues with Collaboration, exploration , engagement, contribution, consensus.

We really want to engage people to participate, create ideas, attack them, test them, synthesize new ones.

Distance design thinking. Pre-COVID, Mural saved us time and cost. Also, without travel, you can spread development overtime and give people time to think. As a moderator and participant, I have seen people engage. I don't buy as many colored stickies. My favorite project with Mural involved 60 people around the company participating in four teams where we did Design Thinking over three days. The business ideas that we surfaced were valuable and implementable. The entire body of work which would have covered the walls of four conference rooms was visible to everyone. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mural has been an invaluable tool in our shift to a 100% remote workforce. Their templates and ease of onboarding for new users make it a perfect tool to use alongside meeting platforms to replace whiteboards and sticky notes papering the walls. Review collected by and hosted on G2.com.

What do you dislike?

Mural has some work to do still for company admins. Their controls are not as robust as they need to be for enterprise use, and user management is a particular pain point. They have been making progress on this, but still have a very long way to go. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think carefully about the fact that Mural is a highly collaborative product and users will need to invite a lot of new people to work with them. An unlimited license tier is needed for large organizations, but they don't offer this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mural helps our UX team conduct research and design new products, our project management organization uses it to organize large-scale planning sessions, and virtually everyone else is able to use it to effectively gather and organize feedback during collaborative meeting sessions.

It allows us to be far more inclusive of employees who are not physically in the room, which jumped from a small percentage to the entire company overnight earlier this year and brought with it a huge spike in our active user base. Review collected by and hosted on G2.com.

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