BetterCloud Features
User on/off Boarding (6)
Self Service Access requests
Based on 86 BetterCloud reviews and verified by the G2 Product R&D team. Users can request access to an application and be automatically provisioned if they meet policy requirements
Smart/Automated Provisioning
Based on 124 BetterCloud reviews and verified by the G2 Product R&D team. Automates account/access rights creation, changes and removals for on-premise and cloud apps
Role Management
Based on 124 BetterCloud reviews and verified by the G2 Product R&D team. Establish roles that create a set of authentication rights for each user in the role
Policy Management
Based on 123 BetterCloud reviews and verified by the G2 Product R&D team. Enables administrators to create access policies and applies policy controls throughout request and provisioning processes
Access Termination
Based on 134 BetterCloud reviews and verified by the G2 Product R&D team. Terminate access to multiple applications based on dates
Approval Workflows
Based on 106 BetterCloud reviews and verified by the G2 Product R&D team. Allow business stake-holders/managers to approve or reject requested changes to access via a defined workflow
User Maintenance (3)
Self Service Password Reset
Based on 83 BetterCloud reviews and verified by the G2 Product R&D team. Enables users to reset passwords without administrator interaction. Enforces password policies when resetting.
Bulk Changes
Based on 131 BetterCloud reviews and verified by the G2 Product R&D team. Change users and permissions in bulk
Bi-directional Identity Synchronization
Based on 96 BetterCloud reviews and verified by the G2 Product R&D team. Keep identity attributes consistent across applications whether the change is made in the provisioning system or the application
Governance (5)
Identifies and Alerts for Threats
Based on 110 BetterCloud reviews and verified by the G2 Product R&D team. Alerts administrators when inappropriate access occurs
Compliance Audits
Based on 101 BetterCloud reviews and verified by the G2 Product R&D team. Proactively audits access rights against policies
Access Control
Supports LDAP Protocol to enable access control and governance. This feature was mentioned in 45 BetterCloud reviews.
Compliance
Supports compliance with PII, GDPR, HIPPA, PCI, and other regulatory standards. This feature was mentioned in 48 BetterCloud reviews.
Data Visibility
Similifies data identification to increase visibility and management capabilities 52 reviewers of BetterCloud have provided feedback on this feature.
Administration (15)
Reporting
Based on 130 BetterCloud reviews and verified by the G2 Product R&D team. Standard and customized report creation to ensure appropriate access rights have been assigned
Ease of set up for target systems
Based on 124 BetterCloud reviews and verified by the G2 Product R&D team. Support for wide variety of cloud and on premise apps to automate provisioning for existing and new applications procured
APIs
Based on 106 BetterCloud reviews and verified by the G2 Product R&D team. Provides appropriate application interfaces to enable custom integrations for unique business requirements
Data Management
Administrators can access and organize data related to incidents to produce reports or make data more navigable. This feature was mentioned in 49 BetterCloud reviews.
Incident Logs
Information on each incident is stored in databases for user reference and analytics. This feature was mentioned in 42 BetterCloud reviews.
Reporting
Produces reports detailing trends and vulnerabilities related to bot management and performance. This feature was mentioned in 53 BetterCloud reviews.
Policy, User, and Role Management
Creates access requirements and standards and establishes user, roles, and access rights.
Approval Workflows
Allows administrators to approve or reject access changes to using defined workflows.
Automated Provisioning
Automates provisioning and deprovisioning to reduce the amount of administrative manual work.
Bulk Changes
Reduces manual administrative work.
Centralized Management
Manages identity information from on-premise and cloud applications.
Self-Service Access Requests
Automatically allows access if users meet policy requirements.
Reporting and Monitoring
Access pre-built and custom reports to monitor user activity and storage. This feature was mentioned in 39 BetterCloud reviews.
Breadth of Partner Applications
To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. 33 reviewers of BetterCloud have provided feedback on this feature.
Auditing
Documents access and alterations of the database for analytics and reporting. This feature was mentioned in 37 BetterCloud reviews.
Tracking (3)
Spend Tracking
As reported in 65 BetterCloud reviews. Provides ability to track and/or map spending on all tools across departments with little to no manual entry.
SaaS Utilization Tracking
Continuously tracks the number of licenses in use and how often they are being utilized. Tracks usage internally or through integrated applications. 65 reviewers of BetterCloud have provided feedback on this feature.
User Sentiment Tracking
Based on 24 BetterCloud reviews. Allows companies the ability to periodically survey users regarding the effectiveness of SaaS applications and their experience using the tools.
Management (3)
Contract Management
Based on 36 BetterCloud reviews. Provides administrative features to renew, track pricing, analyze terms, and outline expiration dates for SaaS contracts.
Application Catalog
Allows companies to select a wide variety of applications to track and manage. 59 reviewers of BetterCloud have provided feedback on this feature.
Dashboards and Visualizations
Based on 82 BetterCloud reviews. Presents information and analytics in a digestible, intuitive, and visually appealing way.
Insights (4)
Recommendations
As reported in 69 BetterCloud reviews. Provides recommendations on how to improve your use of existing SaaS tools and recommendations on new SaaS tools
Spend Forecasting and Optimization
Based on 54 BetterCloud reviews. Ability to project spend based on contracts signed. Identifies redundant transactions and unnecessary costs.
Peer Benchmarking
As reported in 39 BetterCloud reviews. Facilitates the comparison of your software products, costs, sentiment, and/or utilization to that of peer companies
Reporting
Creates reports outlining application utilization, cost, user sentiment, and/or functional overlap. This feature was mentioned in 66 BetterCloud reviews.
Security (12)
Encryption
Protects data with within and as it leaves your secure or local network. This feature was mentioned in 33 BetterCloud reviews.
Breach Detection
As reported in 33 BetterCloud reviews. Provides incident alerts for leaks or breaches and provides capabilities to inform administrators of attacks.
Security Automation
Allows administrative control over automated security tasks. This feature was mentioned in 17 BetterCloud reviews.
Application Security
As reported in 18 BetterCloud reviews. Protects application access and data. Prompts additional authentication for suspicious users.
Data Protection
Protects informatin stored on premises and in the cloud. Prompts additional authentication for suspicious users. 15 reviewers of BetterCloud have provided feedback on this feature.
Encrypted Storage
Provides some level of encryption of files and data in transit and sensitive information while it lives online. This feature was mentioned in 21 BetterCloud reviews.
Anomoly Detection
Constantly monitors acivity related to user behavior and compares activity to benchmarked patterns. This feature was mentioned in 26 BetterCloud reviews.
Data loss Prevention
Stores data securely either on premise or in an adjacent cloud database to prevent loss of data at rest. This feature was mentioned in 33 BetterCloud reviews.
Policy Enforcement
Based on 36 BetterCloud reviews. Allows administrators to set policies for security and data governance.
Role-Based Access Control
Assigns access based on user roles and policy rules.
Threat Detection Alerts
Sends alerts on unauthorized access or app misconfigurations.
Compliance Monitoring
Tracks regulatory compliance across SaaS applications.
Network Management (1)
API/Integrations
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. This feature was mentioned in 16 BetterCloud reviews.
Identity Management (1)
User Monitoring
Monitors users attempting unauthorized access to databases, applicaitons, and othe network components. This feature was mentioned in 15 BetterCloud reviews.
Functionality (20)
Multi-Factor Authentication
Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate.
Single Sign-On
Provides a single access point for users to access multiple cloud products without multiple logins.
BYOD support
Enables users to bring-your-own-device to access company applications.
Password Vault
Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users.
Centralized management
Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected.
Role-based security
Allows privileges based on roles, such as business unit or other factors.
Live notifications
Configure which events will trigger a notification to prevent privileged access abuse in real-time.
Live session recording & playback
Offers live session recording and playback for compliance and auditing purposes.
Hide passwords
Offers the option to hide passwords when sharing with users, such as contract workers
Temporary, time-limited privilege
Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse.
Contextual search
Offers contextual search functions to understand factors such as file type, sensitivity, user type, location, and other metadata. This feature was mentioned in 18 BetterCloud reviews.
Template algorithms
As reported in 15 BetterCloud reviews. Has template rules and pattern matching algorithms (PII, PCI, PHI and more)
Custom algorithms
Offers the option to create custom templates and rules based on department, user type and data type. 13 reviewers of BetterCloud have provided feedback on this feature.
Multiple file and location types
Search multiple file types (images, PDFs, etc.) and repository locations (such as on-premise databases, cloud storage, email servers, websites, etc.) This feature was mentioned in 19 BetterCloud reviews.
Dashboard
Offers a dashboard showing specific location of sensitive data. This feature was mentioned in 23 BetterCloud reviews.
Compliance
Facilitates compliance and enables adherence to common industry regulatory standards such as GDPR, CCPA, HIPAA, PCI DSS, ISO, and others. 21 reviewers of BetterCloud have provided feedback on this feature.
Reporting
Based on 24 BetterCloud reviews. Offers reporting functionality.
File and Application Activity
Tracks activities taken on files or in applications, including save, print, or delete actions. 25 reviewers of BetterCloud have provided feedback on this feature.
Trigger Alerts
Sends alerts to administrators when users take insider threat actions . 26 reviewers of BetterCloud have provided feedback on this feature.
Searchable Evidence
As reported in 24 BetterCloud reviews. Maintains active and historical evidence in a searchable format.
Monitoring (3)
Audit Logging
Provides audit logs for compliance reasons.
Activity Logging
Monitors, records, and logs both real-time and post-event activity.
Anomaly Detection
Detects abnormal user behavior to mitigate risks.
Reporting (2)
Audit log
Creates a comprehnsive log of all activities when utilizing Privileged Access Management Software software.
Reporting
Includes reporting functionality.
Access Control (4)
User, Role, and Access Management
As reported in 38 BetterCloud reviews. Allows administrators to provision access based on the individual user and their role.
Access Rights
As reported in 38 BetterCloud reviews. Defines which users have access to the different modules of the software and how.
User Analytics
Allows for reporting and documentation of individual user behavior and privileges. 33 reviewers of BetterCloud have provided feedback on this feature.
Compliance Monitoring
Based on 33 BetterCloud reviews. Monitors data quality and send alerts based on violations or misuse.
App Management (6)
App Usage Monitoring
Tracks SaaS application usage by user, team, and department.
Custom Workflows
Enables creation of tailored automations for IT and admin tasks.
Shadow IT Discovery
Identifies both sanctioned and unsanctioned SaaS applications in the environment.
Self-Service App Store
Allows employees to request and access approved SaaS applications.
Centralized Management Console
Offers a unified interface for managing licenses, users, and applications.
Onboarding & Offboarding Automation
Automates workflows for provisioning and deprovisioning user access.
AI Features (2)
Auto-fill Custom App Details
Populates custom app metadata using AI.
AI Assistant
Provides real-time answers to questions about licenses, apps, and usage.
Spend Management (6)
Budget Tracking
Tracks SaaS application spend against allocated budgets.
Vendor Consolidation Insights
Identifies opportunities to reduce spend by consolidating redundant or overlapping vendors.
Renewal Notifications
Sends alerts for upcoming contract renewals.
AI Contract Parsing
Uses AI to extract line items, auto-renewals, and key terms from SaaS contracts.
Cost Allocation
Assigns SaaS costs to departments, teams, or business units.
Renewal Spend Forecasting
Projects upcoming renewal costs based on contract and license data.
Agentic AI - Sensitive Data Discovery (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - SaaS Spend Management (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - SaaS Management Platforms (SMP) (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives





