BetterCloud Reviews & Product Details

BetterCloud is a comprehensive SaaS management platform designed to assist IT teams in effectively managing and optimizing their software-as-a-service (SaaS) applications. This solution focuses on automating essential processes such as onboarding, offboarding, mid-lifecycle changes, give you greater control and insight into your SaaS apps, thousands of forward-thinking organizations rely on BetterCloud to transform employee experience, optimize software spend, and strengthen overall security. By leveraging BetterCloud, organizations can significantly reduce the manual workload associated with SaaS management, achieving up to a 78% reduction in operational tasks. Targeted primarily at IT departments and SaaS operations teams, BetterCloud addresses the challenges faced by organizations that utilize multiple SaaS applications. As businesses increasingly adopt cloud-based solutions, the complexity of managing user access, security policies, and application lifecycles grows. BetterCloud provides a centralized platform that streamlines these processes, ensuring that IT teams can maintain control and compliance while enhancing overall operational efficiency. Key features of BetterCloud include automated user lifecycle management, which simplifies the onboarding and offboarding of employees, ensuring that access rights are promptly granted or revoked as needed. Additionally, the platform offers robust security policy management, allowing organizations to enforce compliance and protect sensitive data across their SaaS ecosystem. BetterCloud also supports mid-lifecycle changes, enabling IT teams to adapt user access as roles and responsibilities evolve within the organization. The benefits of using BetterCloud extend beyond mere automation. By reducing the time spent on repetitive tasks, IT teams can focus on strategic initiatives that drive business growth and innovation. Furthermore, the platform's ability to provide insights into application usage and security posture empowers organizations to make informed decisions about their SaaS investments. With a strong reputation in the industry, backed by over a decade of experience and recognition from leading analyst firms, BetterCloud stands out as a trusted partner for organizations looking to optimize their SaaS operations. In summary, BetterCloud is not just a tool for managing SaaS applications; it is a strategic solution that transforms the way organizations handle their cloud-based software. By automating critical processes and providing valuable insights, BetterCloud enables IT teams to enhance productivity, improve security, and ultimately drive better business outcomes in a rapidly evolving digital landscape.

Product Website

Seller

BetterCloud

Discussions

BetterCloud Community

Languages Supported

English

Product Description

BetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms.

Overview by

Stephanie Solis

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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BetterCloud Integrations

(89)

Verified by BetterCloud

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BetterCloud Media

BetterCloud Demo - User automation dashboard

The BetterCloud user automation dashboard.

BetterCloud Demo - The integration center

The BetterCloud Integration Center.

An example of an Offboarding Workflow within BetterCloud.

BetterCloud Demo - Spend optimization dashboard

The BetterCloud spend optimization dashboard.

Your IT team is an elite engine, but there's more for them to handle than ever. So give IT a better way to work with BetterCloud. It's an all in one platform that empowers your team with the tools to optimize and operationalize your tech

Resident's IT team scaled with BetterCloud. Easy-to-use automation reduced User Lifecycle Management (ULM) work from 40% to 5%.

Facing a fragmented SaaS landscape, MERGE worked with BetterCloud to simplify SaaS management across multiple Microsoft 365 and Google Workspace environments.

Green Dot Public Schools streamlines student & staff onboarding/offboarding with BetterCloud, automating workflows, saving time, and eliminating human error.

Official Downloads

(4)

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SaaS Management Impact Report: How Automation Eliminates Up to 78% of SaaS Management Work

10x Your IT Operational Efficiency: A CIO’s Guide to IT Automation

Interactive Demo

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Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/24/2023

"Great Automation Tool"

5/5

What do you like best about BetterCloud?

BetterCloud provides an easy-to-use and easy-to-design business automation tool. Unlike most other tools integrating and designing the workflow can be quite difficult. However, in BetterCloud, it could not be easier. The centralization of data also makes this much easier to audit all our critical tools for security purposes. They provide great support for anything you need to do Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

BetterCloud Manage does not provide actions for all use cases. The most common activities you need are there, but sometimes there is no way to customize the workflow steps to what you need in some cases. The API tool is what they offer to get around this but even that has some limitations on what can actually be connected with that tool, and it costs a premium to add or implement it Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/27/2022

"BetterCloud has been great"

4/5

What do you like best about BetterCloud?

I like how simple offboarding and onboarding users with BetterCloud is. Also, we get notified as a team when any user info changes. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

What I disliked before was that there wasn't enough video documentation on Youtube. However lately I have been seeing more updates. Review collected by and hosted on G2.com.

Phil F.

Mid-Market (51-1000 emp.)

2/23/2023

"Great for speeding up admin chores in a Google environment"

4/5

What do you like best about BetterCloud?

The ability to quickly onboard staff and students. The user interface is good and you can quickly pull up accounts. The ability to automate tasks is there too. Easier than using Google Admin Console. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

We used to have the ability to share outside contacts among our users but that is no longer supported so we had to find another solution. I'd like more functionality concerning Google calendars. Not a huge deal. Review collected by and hosted on G2.com.

Jason B.

Sr. Technical Systems Specialist

Enterprise (> 1000 emp.)

2/23/2023

"BetterCloud is great at making sure we are doing the same thing every time."

4.5/5

What do you like best about BetterCloud?

My favorite part about BetterCloud is the consistency. By automating some of our everyday tasks, we are getting time savings, but even more, we are ensuring we get the same result every time. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

Something that is good and bad about BetterCloud is its complexity. It is nice to have a lot of options, but there are so many things you can do, sometimes it is difficult to find exactly what you are looking for. Review collected by and hosted on G2.com.

What problems is BetterCloud solving and how is that benefiting you?

We have a lot of processes that require the same steps every time. Sometimes parts of that process would get skipped or forgotten. By implementing BetterCloud, we have ensured that every step in the process is completed correctly. It saves us time by automating the process, but it also saves time in not having to go back and ensure all parts of the step were completed properly. That gives our team more time to work on implementing new projects that increase the productivity and security of our employees. Review collected by and hosted on G2.com.

Brian B.

Sys Admin

Enterprise (> 1000 emp.)

10/6/2022

"Very Happy with Bettercloud"

5/5

What do you like best about BetterCloud?

First off, the customer service is top-notch and fast; waiting more than a minute or two is a rarity! The service is excellent, as an Google Admin, I couldn't see doing my job on a day to day basis without Bettercloud! Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

Feature requests can be a little slow or not as user-friendly as I would like. Review collected by and hosted on G2.com.

Matt M.

Sr. IT Operations Specialist

Mid-Market (51-1000 emp.)

2/14/2023

"Bettercloud? More like bestercloud."

5/5

What do you like best about BetterCloud?

Bettercloud has been able to automate a lot of the work that my department (or partner departments) would typically perform. Onboarding is smoother, offboarding is smoother, even some items (like granting access to Office 365 and resetting passwords) are no longer touched internally, saving us a ton of time.

There is also the g.bettercloud.com console, which is phenomenal. The interface provides you with a lot of the same actions as the workflows, but I can make edits more on-demand and bulk edit/actions a lot quicker.

There are even some actions (e.g. delegating inboxes) which we are not capable of doing in the google admin console, but BetterCloud can do for us. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

I am a strong believer in dark mode, and will always decry its lack of availability.

I haven't been able to visit the flight school yet, but I wish there were trainings around some integrations available (e.g. the who/what/when/where/how you need to create a zendesk ticket --> have bettercloud see this ticket --> perform actions in jamf pro, or another integration).'

It's not a dislike but a "wish I could." I love the g.bettercloud.com console (As mentioned in my likes section). I'd love to see a similar dashboard made for other integrations. Review collected by and hosted on G2.com.

What problems is BetterCloud solving and how is that benefiting you?

onboarding/offboarding - automating a lot of the work that used to be done manually, or used to be impossible in general (delegating inboxes in google workspace is a nightmare)

DLP - I'm not on the security side, but I know we've used it to prevent items being shared that shouldn't, or restrict permissions (e.g. an external company was given edit access when it should have been view only). Review collected by and hosted on G2.com.

Jim S.

Adult Leader

Mid-Market (51-1000 emp.)

2/10/2023

"Benefits of Using BetterCloud for a Small IT Department"

4.5/5

What do you like best about BetterCloud?

I find it very easy to find information about users and groups using BetterCloud. It is also straightforward to create user and group accounts. This is important because we are a small department that usually has to make accounts in batches for our monthly new staff training. Another positive point is the level of support BetterCloud provides. When we started with BetterCloud, we had some basic questions and quite a few more about intricate procedures we wanted to accomplish. Rather than dig through FAQs, we found it easier to ask the BetterCloud staff. They were always very responsive through chat, phone, or video conferencing. Even after being customers for several years, we still receive the same high level of support. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

We do not have any glaring issues with BetterCloud, but there is one thing that can be irritating. The problem is with the Last Logged In date. It is rarely close to accurate and is usually off by months and sometimes years. Granted, there is a delay in the reporting from Google Admin, but the data rarely resolves to something accurate. We are generally able to make the information useful by extrapolation, though. In all fairness, I don't believe we have brought this up to BetterCloud Support, so it must not be that important an issue. Review collected by and hosted on G2.com.

What problems is BetterCloud solving and how is that benefiting you?

BetterCloud is our primary tool for creating user and group email accounts. BetterCloud is quicker to use than the Google Admin interface for our needs. The scalability of BetterCloud has been essential as we continue replacing staff lost through attrition during the lockdown phases now that hiring and training have ramped up again. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

11/20/2023

"Amazing SaaS product"

4.5/5

What do you like best about BetterCloud?

The most helpful features of BetterCloud is there workflow creation options and the ability to manage all our SaaS products in one product. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

One downside is that some never features are not fully developed and have some minor bugs. Review collected by and hosted on G2.com.

Dave E.

Mid-Market (51-1000 emp.)

2/9/2023

"BetterCloud for Better Results"

4/5

What do you like best about BetterCloud?

We are only using BetterCloud in coordination with our Gmail accounts, but we love the amount of control that it gives us over those accounts. And unfortunately, we are only given access to a small portion of BetterCloud's amazing features from our parent company. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

I don't like that whenever you leave the contacts page, it always asks you if you want to save or discard your changes. Even if you didn't change a thing.

I also don't like that there's a 50 user cap on the email signatures, or that you can't add groups to those signature rules. We've got to maintain 6 "different" email signatures, that are all identical. Review collected by and hosted on G2.com.

Son T.

Cyber Security Analyst

Enterprise (> 1000 emp.)

2/9/2023

"BetterCloud advanced the IT experience"

4/5

What do you like best about BetterCloud?

BetterCloud helps the offboarding experience smoothly and securely (we do not use BetterCloud for onboarding but I am sure they also have some great features for it). They also have some good data reporting tools and DLP remediate action in place. Their Google integration (Gmail, Calendar, Drive) is also very good and we utilize it very often. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

BetterCloud still has some of its own limitations, such as it has a limit of 500 files it can take action at a time so if your company has lots of data that you need to take action on, expect some manual work to be done. Review collected by and hosted on G2.com.