Best Agentic AI Software Products

2026

Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace. Based on honest reviews and ratings from our G2 users this year, this list features the top software products found on G2.

Top 5 Best Agentic AI Software Products:

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Salesforce Agentforce
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Fin
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Zendesk for Customer Service
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Retell AI
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Jotform AI Agents

Best Software by Function / Agentic AI Products

This is a new list for 2026. Out of 1,392 total products in this category — and 76 that were eligible for the 2026 Best Software Awards — here are the 50 best software products.

Best Software by Function
Best Software Companies
Best Software Products

Previous Winners

2025
2024
2023
2022
2021
2020
2019

1

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Salesforce Agentforce

AI Agent Builders

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Salesforce Agentforce

Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.

Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.

Reviews

4.5/5
"Faster Customer Insights and Better Next Steps"
-Tridib C.
4.5/5
"Agentforce: Powerful Salesforce Automation with Customization, but Needs Better Admin Tools"
-Val T.
5/5
"Smart Automation That Makes Salesforce Work More Efficiently"
-Ashish B.

Categories

G2 Awards

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Best Mid-Market Products 2026

Best Enterprise Products 2026

Best Software Products 2026

Best Highest Satisfaction Products 2026

Grid Leader AI Agents Fall 2026

Grid Leader AI Customer Support Agents Fall 2026

Relationship Leader Conversational Interface Agents Fall 2026

2

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Fin

AI Customer Support Agents

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Fin

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a

Reviews

5/5
"Flexible, powerful, and an integral part of our ecosystem"
-Pierre G.
5/5
"Efficient and Knowledgeable Customer Support with Fin"
-Joseph B.
5/5
"Intercom Fin: Best-in-Class Chatbot with Smooth UX and Powerful Integrations"
-Karan S.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Best Global Sellers 2026

Best AI Software Products 2026

Best Customer Service Software Products 2026

Latin America Leader Conversational Support Fall 2026

Europe Leader Conversational Support Fall 2026

Implementation Leader Digital Customer Service Platforms Fall 2026

Results Leader AI Customer Support Agents Fall 2026

Implementation Leader AI Customer Support Agents Fall 2026

3

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Zendesk for Customer Service

Help Desk

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Zendesk for Customer Service

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro

Reviews

5/5
"Smart Duplicate-Reply Warning Saved Us From an Awkward Customer Moment"
-Jack W.
4/5
"Multi-Brand Support Made Simple: One Team, One Queue, Unified Reporting"
-Alex M.
5/5
"Stopped three agents replying to the same annoyed customer without knowing it"
-Maisie T.

Categories

G2 Awards

Best Global Sellers 2026

Best Customer Service Software Products 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Software Products 2026

Best Fastest Growing Products 2026

Africa Leader Live Chat Fall 2026

Asia Leader Live Chat Fall 2026

Europe Leader Help Desk Fall 2026

Africa Leader Help Desk Fall 2026

4

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Retell AI

AI Agents For Business Operations

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Retell AI

Retell AI offers an API for creating voice agents with human-like speech capabilities for developer integration.

Retell AI offers an API for creating voice agents with human-like speech capabilities for developer integration.

Reviews

5/5
"Property Management Made Easy!"
5/5
"Best User Experience! So Easy to use!"
5/5
"Polished UX for Building Autonomous AI Call Agents with Twilio & Telnyx Integrations"
-Rishav K.

Categories

G2 Awards

Best Fastest Growing Products 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Highest Satisfaction Products 2026

Grid Leader AI Voice Assistants Fall 2026

Momentum Leader AI Voice Assistants Fall 2026

Europe Leader AI Agents For Business Operations Fall 2026

EMEA Leader AI Agents For Business Operations Fall 2026

Momentum Leader AI Agent Builders Fall 2026

5

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Jotform AI Agents

AI Customer Support Agents

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Jotform AI Agents

Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FA

Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FA

Reviews

5/5
"Seamless AI Agent Building with a User-Friendly UI"
-Ramesh R.
4.5/5
"Customizable bot needs reasoning"
-Jasmine A.
5/5
"Jotform AI Agents Streamline Enquiries with Easy, No-Code Setup"
-Jono M.

Categories

G2 Awards

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Customer Service Software Products 2026

Grid Leader Customer Service Automation Fall 2026

Grid Leader AI Customer Support Agents Fall 2026

Momentum Leader AI Customer Support Agents Fall 2026

Momentum Leader Chatbots Fall 2026

Middle East & Africa Leader Chatbots Fall 2026

Grid Leader Chatbots Fall 2026

6

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Synthflow

AI Agents For Business Operations

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Synthflow

Synthflow is a no-code voice AI platform that enables enterprises to automate high-volume customer calls, from appointment scheduling to support and lead qualification. With 200+ integrations and enterprise-grade security, Synthflow helps organizations scale 24/7 service while reducing costs by up t

Synthflow is a no-code voice AI platform that enables enterprises to automate high-volume customer calls, from appointment scheduling to support and lead qualification. With 200+ integrations and enterprise-grade security, Synthflow helps organizations scale 24/7 service while reducing costs by up t

Reviews

5/5
"Clean, Intuitive UI That Streamlined Our Workflows Fast"
-Usman J.
5/5
"Effortless AI Voice Agents for Scalable Phone-Based Customer Interactions"
-Jose Manuel G.
5/5
"Helps me solve problems for other companies. AI is the future. Synthflow is the future."
-baran g.

Categories

G2 Awards

Best Fastest Growing Products 2026

Best Agentic AI Software Products 2026

Best Highest Satisfaction Products 2026

Best AI Software Products 2026

Momentum Leader AI Agents For Business Operations Fall 2026

Momentum Leader AI Sales Assistant Fall 2026

Grid Leader AI Voice Assistants Fall 2026

Asia Leader AI Agents For Business Operations Fall 2026

India High performer AI Agents For Business Operations Fall 2026

7

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Qualified

Conversational Marketing

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Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Krai

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Krai

Reviews

5/5
"Qualified/PiperX Enables Real-Time Buyer Engagement and Stronger Marketing-Sales Alignment"
-Kathy K.
5/5
"Painless Onboarding and Exciting Updates with Qualified"
-Madison B.
4.5/5
"Exceptional Engagement Tool with Proactive Support"
-Nate D.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Best Global Sellers 2026

Best AI Software Products 2026

Best Customer Service Software Products 2026

Relationship Leader Agentic AI Fall 2026

Momentum Leader AI SDRs Fall 2026

Usability Leader AI Agents For Business Operations Fall 2026

Grid Leader Bot Platforms Fall 2026

Implementation Leader Bot Platforms Fall 2026

Results Leader Bot Platforms Fall 2026

8

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Genesys Cloud CX

AI Customer Support Agents

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Genesys Cloud CX

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms

Reviews

5/5
"Genesys Cloud CX: Flexible, Powerful Platform for Advanced Routing, APIs, and Automation"
-Justin H.
4.5/5
"Highly Flexible Platform with Powerful Architect and API Integrations"
5/5
"Intuitive interface and excellent documentation"
-Christian K.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Best Customer Service Software Products 2026

Australia Leader Contact Center Fall 2026

EMEA Leader Contact Center Fall 2026

United Kingdom Leader Contact Center Workforce Fall 2026

Usability Leader Contact Center Workforce Fall 2026

Latin America Leader Contact Center Fall 2026

Asia Leader Call Center Infrastructure (CCI) Fall 2026

Asia Pacific Leader Call Center Infrastructure (CCI) Fall 2026

9

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JustCall

AI Customer Support Agents

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JustCall

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,

Reviews

4/5
"Streamlined Operations with Top-Notch Support"
-José F.
5/5
"Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"
-Richard L.
5/5
"Seamless Integration and Stellar Support"
-Kate d.

Categories

G2 Awards

Best India Sellers 2026

Best Agentic AI Software Products 2026

Usability Leader AI Customer Support Agents Fall 2026

Implementation Leader AI Customer Support Agents Fall 2026

Results Leader AI Customer Support Agents Fall 2026

Grid High performer Audio Conferencing Fall 2026

Southeast Asia Leader Auto Dialer Fall 2026

Asia Leader Auto Dialer Fall 2026

ANZ Leader VoIP Providers Fall 2026

10

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Guru

AI Agents For Business Operations

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Guru

Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.

Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.

Reviews

5/5
"Automated Verification Keeps Our Knowledge Repository Trustworthy"
-Dairon P.
5/5
"Flawless Knowledge Management Experience"
-[TURO] Mohannad S.
5/5
"A fast and user-friendly knowledge platform with room to grow"
-Iasmin L.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Best Analytics Software Products 2026

Best Customer Service Software Products 2026

Usability Leader Knowledge Management Fall 2026

Asia Pacific Leader AI Agents For Business Operations Fall 2026

Asia Leader AI Agents For Business Operations Fall 2026

Asia Pacific Leader Contact Center Knowledge Base Fall 2026

Canada Leader Contact Center Knowledge Base Fall 2026

Asia Leader Contact Center Knowledge Base Fall 2026

11

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Microsoft Copilot

AI Writing Assistant

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Microsoft Copilot

Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and

Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and

Categories

G2 Awards

Best Global Sellers 2026

Best Enterprise Products 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

EMEA Leader Natural Language Processing (NLP) Fall 2026

India Leader Natural Language Generation (NLG) Fall 2026

Asia Leader Natural Language Generation (NLG) Fall 2026

Asia Leader Natural Language Processing (NLP) Fall 2026

Asia Pacific Leader Natural Language Processing (NLP) Fall 2026

Asia Pacific Leader Natural Language Generation (NLG) Fall 2026

12

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Microsoft Copilot Studio

AI Agent Builders

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Microsoft Copilot Studio

Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intell

Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intell

Reviews

5/5
"Intuitive UI, Great Performance, and Smooth Azure Integrations"
-Cristian N.
4/5
"Seamless Integration with Room for UX Improvement"
-Babu S.
5/5
"Easy-to-Customize AI Agents for Sales, Support, and Product Knowledge"
-Matthew W.

Categories

G2 Awards

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Grid Leader Bot Platforms Fall 2026

Asia Leader Bot Platforms Fall 2026

Asia Pacific Leader Bot Platforms Fall 2026

India Leader Bot Platforms Fall 2026

13

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IBM watsonx Orchestrate

AI Agent Builders

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IBM watsonx Orchestrate

IBM watsonx Orchestrate is an AI-powered platform designed to help businesses build, deploy, and manage AI assistants and agents that automate workflows and processes using generative AI. By seamlessly integrating with existing business systems and connecting to various AI models and automation tool

IBM watsonx Orchestrate is an AI-powered platform designed to help businesses build, deploy, and manage AI assistants and agents that automate workflows and processes using generative AI. By seamlessly integrating with existing business systems and connecting to various AI models and automation tool

Reviews

4.5/5
"A powerful platform for building and operationalizing AI solutions"
-Rajat A.
4.5/5
"good product, steep learning curve but worth it"
-Harsh C.
4/5
"Flexible goal-based agents with a strong Python ADK and IBM automation integration"
-Verified User in Accounting

Categories

G2 Awards

Best Agentic AI Software Products 2026

Best Enterprise Products 2026

India Leader Bot Platforms Fall 2026

Asia Pacific Leader Bot Platforms Fall 2026

Asia Leader Bot Platforms Fall 2026

14

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Tidio

AI Customer Support Agents

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Tidio

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch

Reviews

4.5/5
"Efficient Customer Engagement, Easy Setup"
-Ambrish R.
5/5
"Best live-chat I've ever used."
-Maksim E.
4.5/5
"Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"
-Michelle Ann R.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Customer Service Software Products 2026

Italy Leader Live Chat Fall 2026

United Kingdom Leader Live Chat Fall 2026

Implementation Leader Customer Self-Service Fall 2026

15

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UiPath Agentic Automation

Robotic Process Automation (RPA)

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UiPath Agentic Automation

UiPath enables business users with no coding skills to design and run robotic process automation

UiPath enables business users with no coding skills to design and run robotic process automation

Reviews

4.5/5
"The best IoT software in the market"
-Jonathan L.
5/5
"Intuitive Agentic Automation That Boosts Productivity with Flexible, Scalable Workflows"
-Jean F.
5/5
"UiPath Connects Intelligent Agents, Automation, and Humans for Real Enterprise Value"
-Gina C.

Categories

G2 Awards

Best IT Management Software Products 2026

Best Global Sellers 2026

Best Development Software Products 2026

Best AI Software Products 2026

Best Agentic AI Software Products 2026

Relationship Leader SAP Store Fall 2026

Asia Pacific Leader SAP Store Fall 2026

Asia Pacific Leader Robotic Process Automation (RPA) Fall 2026

Asia Leader Robotic Process Automation (RPA) Fall 2026

16

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Joule

AI Agents For Business Operations

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Joule

Joule, the generative AI assistant, revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler. Faster work Streamline tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications. Smarter insight

Joule, the generative AI assistant, revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler. Faster work Streamline tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications. Smarter insight

Reviews

4/5
"SAP Joule’s AI Consultation Feature Saves Time and Effort"
-Jan W.
5/5
"Simple, Straightforward Platform That Boosts Productivity"
-Abdullah S.
5/5
"Joule Streamlines SAP Workflows with Fast, AI-Powered Assistance"
-Abderrahmane Mohamed N.

Categories

G2 Awards

Best German Sellers 2026

Best Agentic AI Software Products 2026

Best EMEA Sellers 2026

Grid Leader Agentic Analytics Fall 2026

17

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ClickUp

Work Management

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ClickUp

ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.

ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.

Reviews

5/5
"Simple, Customizable, Fairly Priced—With Exceptional Support and Integrations"
-Kevin G.
5/5
"Versatility and Customization in Project Management"
-Francisco Javier C.
5/5
"ClickUp Streamlines Project Tracking and Team Collaboration"
-Marcos P.

Categories

G2 Awards

Best Global Sellers 2026

Best Project Management Software Products 2026

Best Agentic AI Software Products 2026

Best Content Management Software Products 2026

Best IT Management Software Products 2026

Best HR Software Products 2026

Best Development Software Products 2026

Best AI Software Products 2026

Best Software Products 2026

Grid Leader Standard Operating Procedures Fall 2026

18

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Jira

Product Management

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Jira

Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.

Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.

Reviews

4.5/5
"Simplifies Task Tracking but AI Features Behind Paywall"
-Vaibhav M.
5/5
"Reliable Jira UI and Performance, with Helpful AI Summaries"
-Saba M.
4.5/5
"Powerful, Customizable Jira for Agile Planning and Issue Tracking"
-Anshuman S.

Categories

G2 Awards

Best Development Software Products 2026

Best APAC Products 2026

Best Project Management Software Products 2026

Best Australia & New Zealand Products 2026

Best Software Products 2026

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Best Enterprise Products 2026

Best Mid-Market Products 2026

Best Highest Satisfaction Products 2026

Results Leader Product Management Fall 2026

Results Leader Bug Tracking Fall 2026

19

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HubSpot Marketing Hub

Marketing Automation

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HubSpot Marketing Hub

Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform.

Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform.

Reviews

4.5/5
"Powerful automation, but needs finer permissions"
-Vidal V.
4/5
"Powerful Organization, Helpful AI Integrations, and Great Reporting Dashboards"
-Kelly S.
5/5
"Intuitive and Easy to Use—Everything in One Place"
-Jacoby K.

Categories

G2 Awards

Best Global Sellers 2026

Best Marketing & Digital Advertising Software Products 2026

Best Small Business Products 2026

Best Software Products 2026

Best Agentic AI Software Products 2026

Best Mid-Market Products 2026

Best Highest Satisfaction Products 2026

India Leader Account Data Management Fall 2026

United Kingdom Leader Marketing Analytics Fall 2026

20

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Talkdesk

AI Customer Support Agents

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Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o

Reviews

5/5
"Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"
-Mallory S.
4.5/5
"Reliable Platform That Boosts Agent Productivity"
-Jon G.
4/5
"Omnichannel Support, Data Driven AI, Full of Capabilities"
-Tyra S.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Best Customer Service Software Products 2026

Middle East & Africa Leader Contact Center Fall 2026

Middle East & Africa Leader Auto Dialer Fall 2026

Middle East & Africa Leader Contact Center Quality Assurance Fall 2026

Asia Pacific Leader Multilingual Customer Support Fall 2026

Relationship Leader Multilingual Customer Support Fall 2026

Results Leader Multilingual Customer Support Fall 2026

21

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ServiceNow AI Agents

AI Agent Builders

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ServiceNow AI Agents

ServiceNow AI Agents act autonomously on your behalf. They solve challenges in IT, customer service, HR, and beyond, driving exponential productivity.

ServiceNow AI Agents act autonomously on your behalf. They solve challenges in IT, customer service, HR, and beyond, driving exponential productivity.

Reviews

5/5
"Native AI agents that finally run on governed platform data"
-rajesh s.
4/5
"trigger the right workflow"
-Saurabh D.
4.5/5
"ServiceNow AI Agents: Smarter Automation with Strong ROI"
-Saurabh D.

Categories

G2 Awards

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Grid Leader AI IT Agents Fall 2026

Momentum Leader AI IT Agents Fall 2026

Grid Leader AI Customer Support Agents Fall 2026

Asia Leader AI Agents For Business Operations Fall 2026

Grid Leader AI Agents For Business Operations Fall 2026

Asia Pacific Leader AI Agents For Business Operations Fall 2026

22

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Asana

Project Collaboration

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Asana

Asana is a leading work management platform for human + AI coordination. Over 170,000 customers like Accenture, Amazon, Anthropic, Morningstar, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it's managing strategic initiatives, cross-functional programs, or com

Asana is a leading work management platform for human + AI coordination. Over 170,000 customers like Accenture, Amazon, Anthropic, Morningstar, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it's managing strategic initiatives, cross-functional programs, or com

Reviews

4/5
"More organized and timely cake orders with tasks and subtasks"
-Isla w.
5/5
"Vital for Project Management and Collaboration"
-Amanda T.
4/5
"A Clear, At-a-Glance Pitch Tracker for Freelance Writers"
-Hannah M.

Categories

G2 Awards

Best Global Sellers 2026

Best Project Management Software Products 2026

Best Software Products 2026

Best Highest Satisfaction Products 2026

Best Collaboration & Productivity Software Products 2026

Best IT Management Software Products 2026

Best Agentic AI Software Products 2026

Best Small Business Products 2026

Best Marketing & Digital Advertising Software Products 2026

Best Development Software Products 2026

23

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Level AI

AI Customer Support Agents

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Level AI

Blending Human And Machine Intelligence To Transform Your Customer Experience.

Blending Human And Machine Intelligence To Transform Your Customer Experience.

Reviews

4.5/5
"Our Level AI Partnership has been a magical experience!"
-Aaron H.
4/5
"Level AI Makes QA and Conversation Analytics Fast, Scalable, and Actionable"
-Verified User in Retail
4/5
"Efficient Call Review with Handy Transcription, Needs Enhanced Details"
-Verified User in Consumer Services

Categories

G2 Awards

Best Agentic AI Software Products 2026

Implementation Leader Chatbots Fall 2026

Americas Leader Contact Center Quality Assurance Fall 2026

Americas High performer Contact Center Quality Assurance Fall 2026

Grid High performer Contact Center Quality Assurance Fall 2026

Momentum Leader Contact Center Quality Assurance Fall 2026

Grid Leader Contact Center Quality Assurance Fall 2026

Relationship Leader Natural Language Processing (NLP) Fall 2026

24

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Remote Monitoring and Management

Remote Monitoring & Management (RMM)

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Remote Monitoring and Management

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all un

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all un

Reviews

4.5/5
"Computer Geeks of North Carolina and Atera"
-Chris C.
4/5
"Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"
-Kyle R.
4.5/5
"Stable, Clean, and Easy Monitoring with Built-In AI"
-Dieter S.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Results Leader Endpoint Management Fall 2026

Momentum Leader Service Desk Fall 2026

Usability Leader Network Monitoring Fall 2026

Results Leader Service Desk Fall 2026

Usability Leader Help Desk Fall 2026

Results Leader IT Service Management (ITSM) Tools Fall 2026

25

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Podium

AI Chatbots

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Podium

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

Reviews

4/5
"Podium Makes It Easy to Revisit Customer Calls and Honor Promises"
-Shana W.
4/5
"Easy Navigation and Fewer Missed Calls—Now Running Smoothly"
-Carol Z.
5/5
"Game-Changing Text Messaging and Chatbot That Drive More Customer Reviews"
-Alan I.

Categories

G2 Awards

Best Customer Service Software Products 2026

Best Agentic AI Software Products 2026

Grid Leader Automotive Marketing Fall 2026

Implementation Leader Customer Communications Management Fall 2026

Implementation Leader Automotive Marketing Fall 2026

26

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Gemini Enterprise Agent Platform

Data Science and Machine Learning Platforms

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Gemini Enterprise Agent Platform

Gemini Enterprise Agent Platform is a managed machine learning (ML) platform that helps you build, train, and deploy ML models faster and easier. It includes a unified UI for the entire ML workflow, as well as a variety of tools and services to help you with every step of the process. Gemini Enterpr

Gemini Enterprise Agent Platform is a managed machine learning (ML) platform that helps you build, train, and deploy ML models faster and easier. It includes a unified UI for the entire ML workflow, as well as a variety of tools and services to help you with every step of the process. Gemini Enterpr

Reviews

4.5/5
"Easy AI Agent Creation"
-Belhaje A.
4.5/5
"Fast, Low-Code Conversational and Search App Development with Vertex AI Agent Builder."
-Anil B.
4.5/5
"Helped us automate routine work and save hours every week"
-Pavan Simhadri D.

Categories

G2 Awards

Best Global Sellers 2026

Best AI Software Products 2026

Best Agentic AI Software Products 2026

Best Small Business Products 2026

Best Mid-Market Products 2026

Relationship Leader Generative AI Infrastructure Fall 2026

Implementation Leader Machine Learning Fall 2026

Grid Leader Generative AI Infrastructure Fall 2026

Grid Leader Large Language Model Operationalization (LLMOps) Fall 2026

Grid Leader Machine Learning Fall 2026

27

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Lindy

AI Sales Assistant

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Lindy

Create personalized AI assistants to automate daily personal tasks and business-specific functions. Lindy is an AI assistant, designed to manage your daily tasks and act as an executive assistant for busy professionals. Lindy AI agents integrate with your existing tools and have the personalized

Create personalized AI assistants to automate daily personal tasks and business-specific functions. Lindy is an AI assistant, designed to manage your daily tasks and act as an executive assistant for busy professionals. Lindy AI agents integrate with your existing tools and have the personalized

Reviews

4/5
"Effortless AI Automation, Perfect for Task Management"
-Naqeeb K.
5/5
"Lindy the amazing AI helper"
-Salvador B.
4.5/5
"Lindy.ai is Like Hiring a Virtual Assistant Team for a Fraction of the Cost"
-Vera Lúcia H.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Results Leader AI Agent Builders Fall 2026

Momentum Leader AI Agent Builders Fall 2026

Momentum Leader Email Management Fall 2026

Momentum Leader Bot Platforms Fall 2026

Grid Leader Bot Platforms Fall 2026

Middle East & Africa High performer AI Sales Assistant Fall 2026

28

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Appointwise

AI SDRs

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Appointwise

Appointwise is an AI-powered setter that automatically converts leads into deals, booked appointments, and revenue. Built specifically for agencies, info businesses, and coaches, the platform integrates directly with GoHighLevel CRM and uses conversational AI to instantly engage with leads across mu

Appointwise is an AI-powered setter that automatically converts leads into deals, booked appointments, and revenue. Built specifically for agencies, info businesses, and coaches, the platform integrates directly with GoHighLevel CRM and uses conversational AI to instantly engage with leads across mu

Reviews

5/5
"Very slick AI appointment setting service that has changed the game for some of my clients campaigns"
-Lyle M.
5/5
"Game Changer For My Agency"
-Marcus A.
5/5
"This will stop you wasting leads"
-Gonzalo L.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Results Leader AI SDRs Fall 2026

Momentum Leader AI SDRs Fall 2026

Grid Leader AI SDRs Fall 2026

Implementation Leader AI SDRs Fall 2026

Grid High performer AI SDRs Fall 2026

Grid High performer AI Agents Fall 2026

29

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HubSpot Service Hub

Help Desk

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HubSpot Service Hub

Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv

Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv

Reviews

4.5/5
"reviewing hubspot"
-Hemanthkumar M.
5/5
"Great tool that houses all of your data in one place!"
-Verified User in Marketing and Advertising
5/5
"HubSpot Service Hub: A Game-Changer for Fast, Streamlined Customer Support"
-Paloma V.

Categories

G2 Awards

Best Customer Service Software Products 2026

Best Global Sellers 2026

Best Collaboration & Productivity Software Products 2026

Best Agentic AI Software Products 2026

Asia Pacific Leader Enterprise Feedback Management Fall 2026

Canada Leader Enterprise Feedback Management Fall 2026

EMEA Leader Enterprise Feedback Management Fall 2026

Asia Pacific Leader Customer Success Fall 2026

Americas Leader Customer Success Fall 2026

30

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Kore.AI

AI Agents For Business Operations

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Kore.AI

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from

Reviews

4.5/5
"Easy, Low-Code Bot Building with Time-Saving Integrations"
-Mahammed Sameer N.
4.5/5
"Intuitive, User-Friendly Platform for Building Scalable Virtual Assistants"
-Emmanuel L.
4.5/5
"Comprehensive Conversational AI Platform with Great Flexibility"
-Uppala A.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Asia Pacific Leader Chatbots Fall 2026

India Leader Chatbots Fall 2026

Asia Leader Chatbots Fall 2026

Asia High performer AI Agents For Business Operations Fall 2026

Asia Pacific High performer AI Agents For Business Operations Fall 2026

Asia Pacific High performer AI Orchestration Fall 2026

31

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HubSpot Sales Hub

CRM

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HubSpot Sales Hub

Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.

Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.

Reviews

5/5
"Easy-to-Use CRM That Streamlines Outreach with Strong Integrations"
-Div G.
5/5
"Intuitive Interface, Effortless Setup, Needs More Features for Small Businesses"
-Excel M.
5/5
"Easy Access, Streamlined Workflows, and Efficient Data Extraction"
-Faisal (Frank) K.

Categories

G2 Awards

Best Sales Software Products 2026

Best Global Sellers 2026

Best Software Products 2026

Best Small Business Products 2026

Best Highest Satisfaction Products 2026

Best Agentic AI Software Products 2026

Best Collaboration & Productivity Software Products 2026

Best Mid-Market Products 2026

Asia Leader Email Tracking Fall 2026

Asia Pacific Leader Visitor Identification Fall 2026

32

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Birdeye

Online Reputation Management

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Birdeye

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall

Reviews

5/5
"Highly recommended for any business looking to streamline their review management process!"
-Danielle H.
4/5
"Great Support, Smooth Multi-Channel Publishing, and Helpful Integrations"
-Molly D.
5/5
"Birdeye is not just a Review Software! It's innovative platform offers powerful marketing tools."
-Mary R.

Categories

G2 Awards

Best Global Sellers 2026

Best Customer Service Software Products 2026

Best Healthcare Software Products 2026

Best Marketing & Digital Advertising Software Products 2026

Best AI Software Products 2026

Best Agentic AI Software Products 2026

Best Software Products 2026

Canada Leader Online Reputation Management Fall 2026

Usability Leader SEO Tools Fall 2026

Asia Leader Review Management Fall 2026

33

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Zapier

iPaaS

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Zapier

Zapier enables you to automate tasks between other online services (services like Salesforce, Basecamp, and Gmail). Connect hundreds of best-in-breed SaaS apps.

Zapier enables you to automate tasks between other online services (services like Salesforce, Basecamp, and Gmail). Connect hundreds of best-in-breed SaaS apps.

Reviews

5/5
"The best no-code AI powered automation platform to streamline workflows and boost productivity"
-Shelagh O.
4/5
"Intelligent Automation for Businesses that Value Their Time"
-Francisco P.
5/5
"Still solid for connecting apps now even better with AI-powered automation"
-Kuwar J.

Categories

G2 Awards

Best IT Infrastructure Software Products 2026

Best Global Sellers 2026

Best Collaboration & Productivity Software Products 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Development Software Products 2026

EMEA Leader Business Process Management Fall 2026

Relationship Leader Business Process Management Fall 2026

Relationship Leader Productivity Bots Fall 2026

34

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Freshdesk

Help Desk

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Freshdesk

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe

Reviews

4.5/5
"Simple, Powerful, and Effective Helpdesk Software"
-Aditya S.
5/5
"Freshworks Makes Ticketing and Customer Support Fast, Easy, and Efficient"
-Ramit Kaur D.
4.5/5
"A Feature-Rich Platform for Managing Customer Service"
-sreenivasan p.

Categories

G2 Awards

Best India Sellers 2026

Best Customer Service Software Products 2026

Best APAC Products 2026

Best Agentic AI Software Products 2026

Usability Leader Help Desk Fall 2026

Results Leader Digital Customer Service Platforms Fall 2026

Usability Leader Digital Customer Service Platforms Fall 2026

Implementation Leader Complaint Management Fall 2026

Implementation Leader Digital Customer Service Platforms Fall 2026

Implementation Leader Customer Communications Management Fall 2026

35

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CloseBot

AI Agent Builders

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CloseBot

CloseBot is presented as a leading AI chatbot platform specifically designed to integrate seamlessly with GoHighLevel to automate conversations, qualify leads, and book appointments. It aims to be a superior alternative to GoHighLevel's native AI assistant by offering more advanced features and a gr

CloseBot is presented as a leading AI chatbot platform specifically designed to integrate seamlessly with GoHighLevel to automate conversations, qualify leads, and book appointments. It aims to be a superior alternative to GoHighLevel's native AI assistant by offering more advanced features and a gr

Reviews

4.5/5
"Closebot is a Game-Changer for Lead Engagement and Automation"
-jobaer t.
5/5
"CloseBot Turns Conversations Into Booked Business—A Consistent Sales Assistant"
-Hans A.
5/5
"CloseBot Fixes the Gap Between Enquiry and Action"
-Bruce P.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Results Leader AI Agent Builders Fall 2026

Usability Leader AI Agent Builders Fall 2026

Relationship Leader AI Agent Builders Fall 2026

Implementation Leader AI Agent Builders Fall 2026

36

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IBM watsonx.ai

Data Science and Machine Learning Platforms

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IBM watsonx.ai

IBM Watsonx.ai is an advanced AI and machine learning platform designed to accelerate enterprise AI adoption, offering a comprehensive suite of tools for businesses to build, deploy, and scale AI applications. The product is part of IBM's broader Watsonx ecosystem, which aims to democratize AI by pr

IBM Watsonx.ai is an advanced AI and machine learning platform designed to accelerate enterprise AI adoption, offering a comprehensive suite of tools for businesses to build, deploy, and scale AI applications. The product is part of IBM's broader Watsonx ecosystem, which aims to democratize AI by pr

Reviews

4/5
"Unified, Governed AI Studio with Strong Performance and Seamless IBM Integrations"
-Manan S.
4/5
"Comprehensive One-Stop Platform for Building and Testing AI Workflows"
-Manish D.
4.5/5
"IBM watsonx.ai Makes It Easy to Bring Foundation Models into Real Business Workflows"
-Balaji S.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Momentum Leader Synthetic Data Fall 2026

Grid Leader Synthetic Data Fall 2026

Asia Pacific Leader Synthetic Data Fall 2026

Grid Leader Large Language Model Operationalization (LLMOps) Fall 2026

Momentum Leader Machine Learning Fall 2026

Grid Leader Machine Learning Fall 2026

37

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HighLevel

CRM

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HighLevel

The fastest growing white-label marketing platform for digital agencies. CRM, Email, 2-way SMS, Funnel Builder, and more! Start with a 14 day free trial!

The fastest growing white-label marketing platform for digital agencies. CRM, Email, 2-way SMS, Funnel Builder, and more! Start with a 14 day free trial!

Reviews

5/5
"Outstanding C ***** 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email"
-Joe G.
5/5
"Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM"
-Marque C.
4/5
"HighLevel centralizes CRM and automations with great flexibility"
-Francisco P.

Categories

G2 Awards

Best Marketing & Digital Advertising Software Products 2026

Best Sales Software Products 2026

Best Agentic AI Software Products 2026

Best Content Management Software Products 2026

Best Software Products 2026

Asia Pacific Leader Online Reputation Management Fall 2026

Momentum Leader Website Builder Fall 2026

Asia Leader SMS Marketing Fall 2026

ANZ Leader Website Builder Fall 2026

38

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ZoomMate

AI Meeting Assistants

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ZoomMate

Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.

Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.

Reviews

5/5
"Meeting Summaries and Catch-Up Make It Easy to Stay Focused"
-Verified User in Civic & Social Organization
5/5
"Zoom AI Companion Boosts Productivity with Smart Meeting Summaries & Action Items"
-Verified User in Education Management
4.5/5
"Super Accurate AI Meeting Summaries That Save Tons of Time"
-Shubham J.

Categories

G2 Awards

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Grid Leader AI Meeting Assistants Fall 2026

Middle East & Africa Leader AI Meeting Assistants Fall 2026

India Leader AI Meeting Assistants Fall 2026

Asia Pacific Leader AI Meeting Assistants Fall 2026

Momentum Leader AI Meeting Assistants Fall 2026

Usability Leader AI Note-Taking Software Fall 2026

Grid Leader AI Writing Assistant Fall 2026

Middle East & Africa Leader AI Meeting Assistants Summer 2026

39

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LivePerson

AI Customer Support Agents

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LivePerson

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

Reviews

4.5/5
"LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"
-Felice C.
5/5
"Seamless, Real-Time Customer Engagement Across Messaging Channels"
-Nehal G.
4/5
"Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"
-Nataporn C.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Implementation Leader Conversational Commerce Platforms Fall 2026

Usability Leader Conversational Support Fall 2026

Implementation Leader Bot Platforms Fall 2026

Grid Leader Bot Platforms Fall 2026

Grid Leader Chatbots Fall 2026

Grid High performer Conversational Support Fall 2026

Grid Leader AI Agents For Business Operations Fall 2026

40

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Workato

iPaaS

Product Avatar Image
Workato

The only intelligent automation platform that enables both business users and IT to build, operate and rollout app and data integration, process and workflow automation, in a single platform - without compromising security and governance.

The only intelligent automation platform that enables both business users and IT to build, operate and rollout app and data integration, process and workflow automation, in a single platform - without compromising security and governance.

Reviews

5/5
"Developer-Friendly Automation with Powerful Connections and Incredible Support"
-Julian C.
4/5
"No-Code Integration for Enhanced Efficiency, Needs Deployment Tweaks"
-kalyani N.
5/5
"Replaced Months of Custom Integration Code with AI-Powered Workflows in Days"
-Pramod S.

Categories

G2 Awards

Best IT Infrastructure Software Products 2026

Best Global Sellers 2026

Best IT Management Software Products 2026

Best Development Software Products 2026

Best Agentic AI Software Products 2026

Momentum Leader Process Orchestration Fall 2026

Grid Leader Process Orchestration Fall 2026

Relationship Leader Reverse ETL Fall 2026

Relationship Leader Process Orchestration Fall 2026

Implementation Leader Process Orchestration Fall 2026

41

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Gladly

Help Desk

Product Avatar Image
Gladly

Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to

Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to

Reviews

4.5/5
"managing home care visits using gladly"
-Ranjit K.
4.5/5
"Intuitive, Unified Customer Conversations with Powerful Analytics"
-Luciana S.
4.5/5
"Gladly Keeps Customer Conversations Organized with Helpful AI Assistance"
-Ishfaq N.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Results Leader Customer Self-Service Fall 2026

Usability Leader Customer Self-Service Fall 2026

Usability Leader Help Desk Fall 2026

Usability Leader Live Chat Fall 2026

Usability Leader Social Customer Service Fall 2026

Usability Leader AI Customer Support Agents Fall 2026

Results Leader Digital Customer Service Platforms Fall 2026

42

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Airtable

Project Management

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Airtable

Airtable is the all-in-one collaboration platform designed to combine the flexibility of a spreadsheet interface with features like file attachments, kanban card stacks, revision history, calendars and reporting.

Airtable is the all-in-one collaboration platform designed to combine the flexibility of a spreadsheet interface with features like file attachments, kanban card stacks, revision history, calendars and reporting.

Reviews

4.5/5
"Airtable Powers Our Lean ERP with Great Automations and Responsive Support"
-Hugo R.
4.5/5
"Airtable Scales Workflows Easily with Integrations, Automations, and AI"
-Manny P.
5/5
"Airtable Empowers Non-Engineers to Build Custom Apps and Streamline Workflows"
-Ernesto S.

Categories

G2 Awards

Best Project Management Software Products 2026

Best Agentic AI Software Products 2026

Best ERP Software Products 2026

Best Development Software Products 2026

Results Leader Task Management Fall 2026

Momentum Leader Strategy and Innovation Roadmapping Tools Fall 2026

EMEA Leader Strategy and Innovation Roadmapping Tools Fall 2026

Europe Leader Strategy and Innovation Roadmapping Tools Fall 2026

43

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AiSDR

AI Sales Assistant

Product Avatar Image
AiSDR

AiSDR is an AI SaaS platform that puts sales outreach on autopilot. Instead of blasting inboxes, the AI sends fewer, smarter messages, pinpointing prospects most likely to buy and engaging them with perfectly timed, deeply researched touchpoints. It automates the entire flow for both outbound and in

AiSDR is an AI SaaS platform that puts sales outreach on autopilot. Instead of blasting inboxes, the AI sends fewer, smarter messages, pinpointing prospects most likely to buy and engaging them with perfectly timed, deeply researched touchpoints. It automates the entire flow for both outbound and in

Reviews

4/5
"AiSDR Speeds Up Lead Follow-Up Without Adding Headcount"
-Nathan S.
5/5
"Excellent for Context-Rich and Personalised Email Campaigns"
-Shiven K.
5/5
"Finally, outbound that actually reaches the developers and AI builders we want to talk to"
-Bohdan D.

Categories

G2 Awards

Best Fastest Growing Products 2026

Best Agentic AI Software Products 2026

Grid Leader AI SDRs Fall 2026

Momentum Leader AI SDRs Fall 2026

Grid High performer AI SDRs Fall 2026

Momentum Leader Personalization Fall 2026

Europe High performer Personalization Fall 2026

Europe High performer AI Sales Assistant Fall 2026

EMEA High performer Personalization Fall 2026

44

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Postman

API Platforms

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Postman

Postman enables teams to efficiently collaborate at every stage of the API lifecycle while prioritizing quality, performance, and security.

Postman enables teams to efficiently collaborate at every stage of the API lifecycle while prioritizing quality, performance, and security.

Reviews

4.5/5
"Intuitive, Powerful API Testing That Streamlines Our Workflow"
-Suraj J.
5/5
"Postman Makes API Development, Testing, and Debugging Fast and Easy"
-Harsh G.
4.5/5
"Effortless API Testing and Debugging with Postman"
-Ikramah S.

Categories

G2 Awards

Best Global Sellers 2026

Best Development Software Products 2026

Best Security Software Products 2026

Best Agentic AI Software Products 2026

Asia Leader API Management Fall 2026

India Leader API Management Fall 2026

Asia Pacific Leader API Management Fall 2026

45

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Voiceflow

Bot Platforms

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Voiceflow

Voiceflow empowers ambitious teams building advanced AI agents to automate complex customer workflows. The visual agent builder and extensible developer toolkit means teams can work in a collaborative, secure environment to build and scale AI agents across customer and business operations.

Voiceflow empowers ambitious teams building advanced AI agents to automate complex customer workflows. The visual agent builder and extensible developer toolkit means teams can work in a collaborative, secure environment to build and scale AI agents across customer and business operations.

Reviews

5/5
"Easy MVP Creation From Idea to Final Project"
-Andres P.
5/5
"Effortless Agent Building with Fair Pricing"
-Jack M.
5/5
"Voiceflow Makes Building and Testing AI Agents Fast and Effortless"
-Verified User in Computer Software

Categories

G2 Awards

Best Canadian Sellers 2026

Best Agentic AI Software Products 2026

Implementation Leader Generative AI Infrastructure Fall 2026

Europe Leader Bot Platforms Fall 2026

EMEA Leader Bot Platforms Fall 2026

Relationship Leader Bot Platforms Fall 2026

Implementation Leader Bot Platforms Fall 2026

46

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Ada

AI Customer Support Agents

Product Avatar Image
Ada

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

Reviews

5/5
"Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability"
-Danielle G.
4.5/5
"Enhancing Customer Support with Powerful Integrations"
-Victor W.
5/5
"Easy Agent setup"
-Afdal Samad .

Categories

G2 Awards

Best Agentic AI Software Products 2026

Results Leader Conversational Commerce Platforms Fall 2026

Momentum Leader Multilingual Customer Support Fall 2026

Relationship Leader Conversational Commerce Platforms Fall 2026

Canada Leader Chatbots Fall 2026

Canada High performer Customer Service Automation Fall 2026

Momentum Leader Customer Service Automation Fall 2026

Canada High performer Customer Self-Service Fall 2026

47

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Laivly

AI Customer Support Agents

Product Avatar Image
Laivly

Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents, securely and at scale, without reliance on vendor or IT support. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer ca

Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents, securely and at scale, without reliance on vendor or IT support. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer ca

Reviews

4.5/5
"Real-Time Call Scripting Boosts Communication"
-Daniela B.
5/5
"Fantastic Support and Transparency from Laivly"
-Verified User in Automotive
4.5/5
"Laivly’s Sidd Spark Boosts Agent Workflow and Customer Interactions"
-Alyx L.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Grid High performer Conversational Interface Agents Fall 2026

Relationship Leader Conversational Interface Agents Fall 2026

Grid High performer AI Customer Support Agents Fall 2026

Americas High performer Conversation Intelligence Fall 2026

Relationship Leader Conversation Intelligence Fall 2026

Grid High performer Conversation Intelligence Fall 2026

Grid High performer AI Agents For Business Operations Fall 2026

48

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Evly

AI Customer Support Agents

Product Avatar Image
Evly

Evly is a customizable AI-driven customer support assistant that resolves inquiries, analyzes data, and integrates smoothly with your existing processes. It provides natural, human-like interactions while automating routine tasks, improving efficiency, cutting expenses, and enhancing the overall cus

Evly is a customizable AI-driven customer support assistant that resolves inquiries, analyzes data, and integrates smoothly with your existing processes. It provides natural, human-like interactions while automating routine tasks, improving efficiency, cutting expenses, and enhancing the overall cus

Reviews

5/5
"The most efficient way to manage support through several communication channels"
-Richard J.
5/5
"An Amazing Assistant for Companies Working in Logistics"
-Choon H.
5/5
"A real upgrade to how we handle customer care"
-Carina S.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Grid High performer AI Customer Support Agents Fall 2026

Grid Leader Customer Service Automation Fall 2026

Grid High performer Customer Service Automation Fall 2026

Grid High performer AI Agents Fall 2026

Grid High performer Agentic AI Fall 2026

Grid High performer AI Customer Support Agents Summer 2026

Grid High performer Customer Service Automation Summer 2026

49

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Assembled AI

AI Customer Support Agents

Product Avatar Image
Assembled AI

Assembled’s AI Agents automate customer conversations across chat, voice, and email with speed, reliability, and a human touch. They integrate seamlessly with your existing support stack, follow your escalation logic, and mirror your brand voice, ensuring every interaction is helpful and consistent.

Assembled’s AI Agents automate customer conversations across chat, voice, and email with speed, reliability, and a human touch. They integrate seamlessly with your existing support stack, follow your escalation logic, and mirror your brand voice, ensuring every interaction is helpful and consistent.

Reviews

5/5
"Innovative, User-Friendly, and Exceptionally Attentive Team"
-Samara B.
5/5
"Fantastic Product and Team—Great Experience from Day One!"
-KayLee R.
4.5/5
"Assembled was finally the one that nailed a true agile support AI chatbot product that will scale"
-Eric C.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Grid High performer AI Customer Support Agents Fall 2026

Relationship Leader Customer Service Automation Fall 2026

Grid High performer AI Chatbots Fall 2026

Grid High performer Customer Service Automation Fall 2026

Grid High performer AI Agents Fall 2026

Grid High performer Agentic AI Fall 2026

Relationship Leader AI Customer Support Agents Summer 2026

50

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Forethought AI Agents

AI Customer Support Agents

Product Avatar Image
Forethought AI Agents

Forethought offers the world’s most advanced AI Agents— enterprise-ready and designed for every customer moment.

Forethought offers the world’s most advanced AI Agents— enterprise-ready and designed for every customer moment.

Reviews

4.5/5
"Efficient Setup and Insightful Analytics with Forethought"
-Alex K.
5/5
"Streamlines Customer Support and Saves Time"
-Saurabh D.
5/5
"Tailor-Made Customer Interactions and Stellar Support"
-Verified User in Utilities

Categories

G2 Awards

Best Agentic AI Software Products 2026

Best Global Sellers 2026

Canada High performer Customer Self-Service Fall 2026

Relationship Leader Contact Center Knowledge Base Fall 2026

Americas High performer Customer Self-Service Fall 2026

Grid High performer Customer Service Automation Fall 2026

Grid High performer Customer Self-Service Fall 2026

Asia Pacific High performer Customer Self-Service Fall 2026

Canada High performer Customer Self-Service Summer 2026

Americas High performer Customer Self-Service Summer 2026

FAQs

What are the G2 Best Software Awards?

G2’s annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users and publicly available market presence data.

How are the winners determined?

Dozens of lists are generated based on G2’s verified user reviews and publicly available market presence data. To rank products and vendors across different categories, G2 uses normalized Satisfaction and Market Presence scores.

Scores are first calculated within categories for all products that have received at least 10 reviews in the past year. For functional product lists, individual products need at least 10 reviews in the eligibility period in at least one category in the correlated persona area (e.g., Best Sales Software) to be eligible for that list.

Only reviews submitted between Jan. 1 and Dec. 31 of the preceding calendar year are considered for eligibility and ranking.

Scores are then aggregated and compared based on the scoring criteria for each of the three Best Software lists: Best Software Companies, Best Software Products, and Best Software by Function

Best Software Companies lists

  • The top 100 software companies are ranked based on weighted Satisfaction and Market Presence scores. Specifically, G2 scores Satisfaction within each category and averages those scores across all of a vendor’s products. Market Presence is aggregated and scored relative to all eligible software companies.

  • G2 also releases geographic Best Software Companies lists, which highlight the top companies from the corresponding region or country. A company’s headquarters, according to LinkedIn, is the primary source used to determine a software company’s region. Several additional factors are used as needed, including where the majority of its workforce is located, where the company was founded, and where its executive team resides

Best Software Products lists

  • The top 100 products are ranked based on weighted Satisfaction and Market Presence scores. Specifically, the score for a product is first calculated for each category, and then those category scores are combined to create an overall score for the product. The overall score is then weighted based on the competitiveness of each category. Competitiveness is determined by how many products are competing in each category and how many reviews those products receive.

  • G2 also releases the following supplemental Best Software Products reports:

    • Highest Satisfaction: Ranking is based solely on Satisfaction scores.

    • Fastest Growing Products: Ranking is based on Momentum scores.

    • Segment: Rankings are based on reviews submitted by reviewers from the corresponding market segment.

    • Rookies of the Year: This report includes the top 25 products that were listed on G2 and received their first review during the previous calendar year. To qualify for inclusion, both the product and its corresponding vendor must be newly listed.

Best Software by Function lists

  • For these lists, which focus on the software’s function or persona use case, individual products need at least 10 reviews in the eligibility period in at least one category in the correlated persona area (e.g., Best Sales Software) to be eligible for that list.

  • The top 50 products are ranked based on weighted Satisfaction and Market Presence scores, based on reviews within the corresponding top-level G2 categories. The score for a product is first calculated for the subcategory, and then those category scores are combined to create an overall score for the product. The overall score is then weighted based on the competitiveness of each category and the relevance of each product to the given function or persona.

Read more about the methodology used to calculate G2’s Best Software Awards here.

How does a vendor become eligible for the awards?

To be eligible for one of G2’s Best Software Companies or Products lists, a software product or company must have at least 10 reviews in the prior calendar year. Scores reflect only data from reviews submitted during the evaluation period (Jan. 1 – Dec. 31, 2025).

Can software companies and products win multiple awards?

Yes. A software company and/or product has the potential to be named on multiple lists based on its eligibility and rankings.

How are reviews verified and vetted?

Authenticity and trust are paramount to our approach to review collection, moderation, and publishing. It is our aim to ensure every review is the honest opinion of a real user and their own experience with a product or service. Every review submitted to G2 undergoes rigorous moderation. We verify reviewer identities and use more than 43 data points and consistent guidelines to ensure authenticity. In fact, G2 rejects more than one-third of the reviews submitted for not meeting those guidelines and standards. For more information, view G2’s approach to review validity and learn why G2 joined the Coalition for Trusted Reviews.

Are there any methodology and criteria changes for the Best Software 2026 lists?

Some eligibility requirements have changed for Best Software 2026, including:

  • Product and vendors now need a minimum of 10 reviews from the prior calendar year.

    • In 2025, just one review from the past year was needed, in addition to appearing on a G2 Grid®. Last year’s change was made to expand eligibility for vendors and products on G2 while simplifying the requirements, making it easier to be considered.

    • This year’s change is to maintain that simplicity while prioritizing review recency and volume as a key factor for continued and consistent high performance.

    • However, on the most competitive Best Software lists, winners typically have hundreds or even thousands of reviews.

  • For the Functional Product Lists, a product’s percentage of categories and reviews earned within that functional list will be used as a factor in scoring. This year, we have adjusted the category weighting in our algorithm.

    • We did this to ensure the best possible fit for products on persona lists, based on their categories and reviews.

We also added the following new lists in 2026:

  • New “Best Software By Function” lists:

    • Best Agentic AI Software

    • Best ERP Software Products

How can I promote my Best Software Award recognition if I am named a winner?

All winners will receive an email from G2 providing promotional materials and instructions, including templates and guidelines for:

  • Accessing their Best Software Award badge(s) in my.g2 (for customers only)

  • Promoting their recognition via news announcements

  • Celebrating with social media graphics

How will G2 celebrate the winners?

G2 will celebrate award winners through a series of promotions, including news announcements, social media posts, emails, website banners, and more. While some winners will be featured on billboards in New York City, this is limited to select top winners pre-determined by G2.

How are the Best Software Awards different from G2’s Quarterly Reports?

Key differences between G2’s Best Software Awards and Market Reports include:

  • Best Software consists of annual award lists that can be accessed without a login; whereas, Seasonal Market Reports are quarterly, detailed reports that only can be viewed by logging into my.g2.

  • There are also differences in eligibility criteria and the depth and breadth of the product and vendor recognition.

  • Learn more here.