2026 Best Software Awards are here!See the list

Best Agentic AI Software Products

2026

Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace. Based on honest reviews and ratings from our G2 users this year, this list features the top software products found on G2.

Top 5 Best Agentic AI Software Products:

1

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Salesforce Agentforce

AI Agent Builders

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Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.

Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.

G2 Awards

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Best Mid-Market Products 2026

Best Enterprise Products 2026

Best Software Products 2026

Best Highest Satisfaction Products 2026

2

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Fin by Intercom

AI Customer Support Agents

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Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a

G2 Awards

Best Agentic AI Software Products 2026

Best Global Sellers 2026

Best AI Software Products 2026

Best Customer Service Software Products 2026

3

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Zendesk for Customer Service

Help Desk

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Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro

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G2 Awards

Best Customer Service Software Products 2026

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Software Products 2026

Best Fastest Growing Products 2026

4

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Retell AI

AI Agents For Business Operations

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Retell AI offers an API for creating voice agents with human-like speech capabilities for developer integration.

Retell AI offers an API for creating voice agents with human-like speech capabilities for developer integration.

G2 Awards

Best Fastest Growing Products 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Highest Satisfaction Products 2026

5

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Jotform AI Agents

AI Customer Support Agents

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Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FA

Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FA

G2 Awards

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Customer Service Software Products 2026

6

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Synthflow

AI Agents For Business Operations

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Synthflow is a no-code voice AI platform that enables enterprises to automate high-volume customer calls, from appointment scheduling to support and lead qualification. With 200+ integrations and enterprise-grade security, Synthflow helps organizations scale 24/7 service while reducing costs by up t

Synthflow is a no-code voice AI platform that enables enterprises to automate high-volume customer calls, from appointment scheduling to support and lead qualification. With 200+ integrations and enterprise-grade security, Synthflow helps organizations scale 24/7 service while reducing costs by up t

G2 Awards

Best Fastest Growing Products 2026

Best Agentic AI Software Products 2026

Best Highest Satisfaction Products 2026

Best AI Software Products 2026

7

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Qualified

Conversational Marketing

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Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Krai

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Krai

G2 Awards

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Customer Service Software Products 2026

8

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Genesys Cloud CX

AI Customer Support Agents

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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms

G2 Awards

Best Agentic AI Software Products 2026

Best Customer Service Software Products 2026

9

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JustCall

AI Customer Support Agents

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JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,

G2 Awards

Best Agentic AI Software Products 2026

Best India Sellers 2026

10

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Guru

AI Agents For Business Operations

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Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.

Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.

G2 Awards

Best Agentic AI Software Products 2026

Best Analytics Software Products 2026

Best Customer Service Software Products 2026

11

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Microsoft Copilot

AI Writing Assistant

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Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and

Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and

G2 Awards

Best Global Sellers 2026

Best Enterprise Products 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

12

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Microsoft Copilot Studio

AI Agent Builders

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Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intell

Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intell

G2 Awards

Best Agentic AI Software Products 2026

Best Global Sellers 2026

Best AI Software Products 2026

13

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IBM watsonx Orchestrate

AI Agents For Business Operations

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IBM watsonx Orchestrate is an AI-powered platform designed to help businesses build, deploy, and manage AI assistants and agents that automate workflows and processes using generative AI. By seamlessly integrating with existing business systems and connecting to various AI models and automation tool

IBM watsonx Orchestrate is an AI-powered platform designed to help businesses build, deploy, and manage AI assistants and agents that automate workflows and processes using generative AI. By seamlessly integrating with existing business systems and connecting to various AI models and automation tool

G2 Awards

Best Agentic AI Software Products 2026

Best Enterprise Products 2026

14

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Tidio

Live Chat

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Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch

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G2 Awards

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Customer Service Software Products 2026

15

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UiPath Agentic Automation

Robotic Process Automation (RPA)

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UiPath enables business users with no coding skills to design and run robotic process automation

UiPath enables business users with no coding skills to design and run robotic process automation

G2 Awards

Best IT Management Software Products 2026

Best Global Sellers 2026

Best Development Software Products 2026

Best AI Software Products 2026

Best Agentic AI Software Products 2026

16

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Joule

AI Agents For Business Operations

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Joule, the generative AI assistant, revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler. Faster work Streamline tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications. Smarter insight

Joule, the generative AI assistant, revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler. Faster work Streamline tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications. Smarter insight

G2 Awards

Best German Sellers 2026

Best Agentic AI Software Products 2026

Best EMEA Sellers 2026

17

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ClickUp

Work Management

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ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.

ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.

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G2 Awards

Best Global Sellers 2026

Best Project Management Software Products 2026

Best Agentic AI Software Products 2026

Best Content Management Software Products 2026

Best IT Management Software Products 2026

Best HR Software Products 2026

Best Development Software Products 2026

Best AI Software Products 2026

Best Software Products 2026

18

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Jira

Product Management

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Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.

Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.

G2 Awards

Best Development Software Products 2026

Best APAC Products 2026

Best Project Management Software Products 2026

Best Australia & New Zealand Products 2026

Best Software Products 2026

Best Global Sellers 2026

Best Agentic AI Software Products 2026

Best Enterprise Products 2026

Best Mid-Market Products 2026

Best Highest Satisfaction Products 2026

19

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HubSpot Marketing Hub

Marketing Automation

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Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform.

Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform.

G2 Awards

Best Marketing & Digital Advertising Software Products 2026

Best Global Sellers 2026

Best Small Business Products 2026

Best Software Products 2026

Best Agentic AI Software Products 2026

Best Mid-Market Products 2026

Best Highest Satisfaction Products 2026

20

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Talkdesk

AI Customer Support Agents

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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o

G2 Awards

Best Agentic AI Software Products 2026

Best Customer Service Software Products 2026

21

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ServiceNow AI Agents

AI Agent Builders

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ServiceNow AI Agents act autonomously on your behalf. They solve challenges in IT, customer service, HR, and beyond, driving exponential productivity.

ServiceNow AI Agents act autonomously on your behalf. They solve challenges in IT, customer service, HR, and beyond, driving exponential productivity.

G2 Awards

Best Global Sellers 2026

Best Agentic AI Software Products 2026

22

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Asana

Project Collaboration

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Asana is a leading work management platform for human + AI coordination. Over 170,000 customers like Accenture, Amazon, Anthropic, Morningstar, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it's managing strategic initiatives, cross-functional programs, or com

Asana is a leading work management platform for human + AI coordination. Over 170,000 customers like Accenture, Amazon, Anthropic, Morningstar, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it's managing strategic initiatives, cross-functional programs, or com

G2 Awards

Best Project Management Software Products 2026

Best Global Sellers 2026

Best Software Products 2026

Best Highest Satisfaction Products 2026

Best Collaboration & Productivity Software Products 2026

Best IT Management Software Products 2026

Best Agentic AI Software Products 2026

Best Small Business Products 2026

Best Marketing & Digital Advertising Software Products 2026

Best Development Software Products 2026

23

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Level AI

AI Customer Support Agents

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Blending Human And Machine Intelligence To Transform Your Customer Experience.

Blending Human And Machine Intelligence To Transform Your Customer Experience.

G2 Awards

Best Agentic AI Software Products 2026

24

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Atera

Remote Monitoring & Management (RMM)

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Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all un

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all un

G2 Awards

Best Agentic AI Software Products 2026

25

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Podium

AI Agents For Business Operations

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Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

G2 Awards

Best Customer Service Software Products 2026

Best Agentic AI Software Products 2026

26

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Vertex AI

Data Science and Machine Learning Platforms

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Vertex AI is a managed machine learning (ML) platform that helps you build, train, and deploy ML models faster and easier. It includes a unified UI for the entire ML workflow, as well as a variety of tools and services to help you with every step of the process. Vertex AI Workbench is a cloud-based

Vertex AI is a managed machine learning (ML) platform that helps you build, train, and deploy ML models faster and easier. It includes a unified UI for the entire ML workflow, as well as a variety of tools and services to help you with every step of the process. Vertex AI Workbench is a cloud-based

G2 Awards

Best Global Sellers 2026

Best AI Software Products 2026

Best Agentic AI Software Products 2026

Best Small Business Products 2026

Best Mid-Market Products 2026

27

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Lindy

AI Sales Assistant

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Create personalized AI assistants to automate daily personal tasks and business-specific functions. Lindy is an AI assistant, designed to manage your daily tasks and act as an executive assistant for busy professionals. Lindy AI agents integrate with your existing tools and have the personalized

Create personalized AI assistants to automate daily personal tasks and business-specific functions. Lindy is an AI assistant, designed to manage your daily tasks and act as an executive assistant for busy professionals. Lindy AI agents integrate with your existing tools and have the personalized

G2 Awards

Best Agentic AI Software Products 2026

28

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Appointwise

AI SDRs

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Appointwise is an AI-powered setter that automatically converts leads into deals, booked appointments, and revenue. Built specifically for agencies, info businesses, and coaches, the platform integrates directly with GoHighLevel CRM and uses conversational AI to instantly engage with leads across mu

Appointwise is an AI-powered setter that automatically converts leads into deals, booked appointments, and revenue. Built specifically for agencies, info businesses, and coaches, the platform integrates directly with GoHighLevel CRM and uses conversational AI to instantly engage with leads across mu

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G2 Awards

Best Agentic AI Software Products 2026

29

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HubSpot Service Hub

Help Desk

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Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv

Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv

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G2 Awards

Best Global Sellers 2026

Best Customer Service Software Products 2026

Best Collaboration & Productivity Software Products 2026

Best Agentic AI Software Products 2026

30

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Kore.AI

AI Agents For Business Operations

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Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from

G2 Awards

Best Agentic AI Software Products 2026

31

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HubSpot Sales Hub

CRM

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Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.

Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.

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G2 Awards

Best Sales Software Products 2026

Best Global Sellers 2026

Best Software Products 2026

Best Small Business Products 2026

Best Highest Satisfaction Products 2026

Best Agentic AI Software Products 2026

Best Collaboration & Productivity Software Products 2026

Best Mid-Market Products 2026

32

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Birdeye

Online Reputation Management

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Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall

G2 Awards

Best Customer Service Software Products 2026

Best Global Sellers 2026

Best Healthcare Software Products 2026

Best Marketing & Digital Advertising Software Products 2026

Best AI Software Products 2026

Best Agentic AI Software Products 2026

Best Software Products 2026

33

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Zapier

iPaaS

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Zapier enables you to automate tasks between other online services (services like Salesforce, Basecamp, and Gmail). Connect hundreds of best-in-breed SaaS apps.

Zapier enables you to automate tasks between other online services (services like Salesforce, Basecamp, and Gmail). Connect hundreds of best-in-breed SaaS apps.

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G2 Awards

Best Global Sellers 2026

Best IT Infrastructure Software Products 2026

Best Collaboration & Productivity Software Products 2026

Best Agentic AI Software Products 2026

Best AI Software Products 2026

Best Development Software Products 2026

34

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Freshdesk

Help Desk

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Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe

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G2 Awards

Best Customer Service Software Products 2026

Best India Sellers 2026

Best Agentic AI Software Products 2026

Best APAC Products 2026

35

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CloseBot

AI Agent Builders

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CloseBot is presented as a leading AI chatbot platform specifically designed to integrate seamlessly with GoHighLevel to automate conversations, qualify leads, and book appointments. It aims to be a superior alternative to GoHighLevel's native AI assistant by offering more advanced features and a gr

CloseBot is presented as a leading AI chatbot platform specifically designed to integrate seamlessly with GoHighLevel to automate conversations, qualify leads, and book appointments. It aims to be a superior alternative to GoHighLevel's native AI assistant by offering more advanced features and a gr

G2 Awards

Best Agentic AI Software Products 2026

36

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IBM watsonx.ai

Large Language Model Operationalization (LLMOps)

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IBM Watsonx.ai is an advanced AI and machine learning platform designed to accelerate enterprise AI adoption, offering a comprehensive suite of tools for businesses to build, deploy, and scale AI applications. The product is part of IBM's broader Watsonx ecosystem, which aims to democratize AI by pr

IBM Watsonx.ai is an advanced AI and machine learning platform designed to accelerate enterprise AI adoption, offering a comprehensive suite of tools for businesses to build, deploy, and scale AI applications. The product is part of IBM's broader Watsonx ecosystem, which aims to democratize AI by pr

G2 Awards

Best Agentic AI Software Products 2026

37

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HighLevel

CRM

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The fastest growing white-label marketing platform for digital agencies. CRM, Email, 2-way SMS, Funnel Builder, and more! Start with a 14 day free trial!

The fastest growing white-label marketing platform for digital agencies. CRM, Email, 2-way SMS, Funnel Builder, and more! Start with a 14 day free trial!

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G2 Awards

Best Marketing & Digital Advertising Software Products 2026

Best Sales Software Products 2026

Best Agentic AI Software Products 2026

Best Content Management Software Products 2026

Best Software Products 2026

38

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Zoom AI Companion

AI Meeting Assistants

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Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.

Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.

G2 Awards

Best Agentic AI Software Products 2026

Best Global Sellers 2026

39

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LivePerson

AI Customer Support Agents

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Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

G2 Awards

Best Agentic AI Software Products 2026

40

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Workato

iPaaS

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The only intelligent automation platform that enables both business users and IT to build, operate and rollout app and data integration, process and workflow automation, in a single platform - without compromising security and governance.

The only intelligent automation platform that enables both business users and IT to build, operate and rollout app and data integration, process and workflow automation, in a single platform - without compromising security and governance.

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G2 Awards

Best IT Infrastructure Software Products 2026

Best Global Sellers 2026

Best IT Management Software Products 2026

Best Development Software Products 2026

Best Agentic AI Software Products 2026

41

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Gladly

Help Desk

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Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to

Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to

Categories

G2 Awards

Best Agentic AI Software Products 2026

42

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Airtable

Project Management

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Airtable is the all-in-one collaboration platform designed to combine the flexibility of a spreadsheet interface with features like file attachments, kanban card stacks, revision history, calendars and reporting.

Airtable is the all-in-one collaboration platform designed to combine the flexibility of a spreadsheet interface with features like file attachments, kanban card stacks, revision history, calendars and reporting.

G2 Awards

Best Project Management Software Products 2026

Best Agentic AI Software Products 2026

Best ERP Software Products 2026

Best Development Software Products 2026

43

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AiSDR

AI Sales Assistant

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AiSDR is an AI SaaS platform that puts sales outreach on autopilot. Instead of blasting inboxes, the AI sends fewer, smarter messages, pinpointing prospects most likely to buy and engaging them with perfectly timed, deeply researched touchpoints. It automates the entire flow for both outbound and in

AiSDR is an AI SaaS platform that puts sales outreach on autopilot. Instead of blasting inboxes, the AI sends fewer, smarter messages, pinpointing prospects most likely to buy and engaging them with perfectly timed, deeply researched touchpoints. It automates the entire flow for both outbound and in

G2 Awards

Best Fastest Growing Products 2026

Best Agentic AI Software Products 2026

44

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Postman

API Platforms

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Postman enables teams to efficiently collaborate at every stage of the API lifecycle while prioritizing quality, performance, and security.

Postman enables teams to efficiently collaborate at every stage of the API lifecycle while prioritizing quality, performance, and security.

Categories

G2 Awards

Best Global Sellers 2026

Best Development Software Products 2026

Best Security Software Products 2026

Best Agentic AI Software Products 2026

45

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Voiceflow

Bot Platforms

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Voiceflow empowers ambitious teams building advanced AI agents to automate complex customer workflows. The visual agent builder and extensible developer toolkit means teams can work in a collaborative, secure environment to build and scale AI agents across customer and business operations.

Voiceflow empowers ambitious teams building advanced AI agents to automate complex customer workflows. The visual agent builder and extensible developer toolkit means teams can work in a collaborative, secure environment to build and scale AI agents across customer and business operations.

Categories

G2 Awards

Best Agentic AI Software Products 2026

Best Canadian Sellers 2026

46

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Ada

AI Customer Support Agents

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Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

G2 Awards

Best Agentic AI Software Products 2026

47

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Laivly

AI Customer Support Agents

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Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents, securely and at scale, without reliance on vendor or IT support. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer ca

Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents, securely and at scale, without reliance on vendor or IT support. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer ca

G2 Awards

Best Agentic AI Software Products 2026

48

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Evly

AI Customer Support Agents

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Evly is a customizable AI-driven customer support assistant that resolves inquiries, analyzes data, and integrates smoothly with your existing processes. It provides natural, human-like interactions while automating routine tasks, improving efficiency, cutting expenses, and enhancing the overall cus

Evly is a customizable AI-driven customer support assistant that resolves inquiries, analyzes data, and integrates smoothly with your existing processes. It provides natural, human-like interactions while automating routine tasks, improving efficiency, cutting expenses, and enhancing the overall cus

G2 Awards

Best Agentic AI Software Products 2026

49

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Assembled AI

AI Customer Support Agents

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Assembled’s AI Agents automate customer conversations across chat, voice, and email with speed, reliability, and a human touch. They integrate seamlessly with your existing support stack, follow your escalation logic, and mirror your brand voice, ensuring every interaction is helpful and consistent.

Assembled’s AI Agents automate customer conversations across chat, voice, and email with speed, reliability, and a human touch. They integrate seamlessly with your existing support stack, follow your escalation logic, and mirror your brand voice, ensuring every interaction is helpful and consistent.

G2 Awards

Best Agentic AI Software Products 2026

50

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Forethought

AI Customer Support Agents

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Forethought offers the world’s most advanced AI Agents— enterprise-ready and designed for every customer moment.

Forethought offers the world’s most advanced AI Agents— enterprise-ready and designed for every customer moment.

G2 Awards

Best Agentic AI Software Products 2026

FAQs

What are the G2 Best Software Awards?

G2’s annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users and publicly available market presence data.

How are the winners determined?

Dozens of lists are generated based on G2’s verified user reviews and publicly available market presence data. To rank products and vendors across different categories, G2 uses normalized Satisfaction and Market Presence scores.

Scores are first calculated within categories for all products that have received at least 10 reviews in the past year. For functional product lists, individual products need at least 10 reviews in the eligibility period in at least one category in the correlated persona area (e.g., Best Sales Software) to be eligible for that list.

Only reviews submitted between Jan. 1 and Dec. 31 of the preceding calendar year are considered for eligibility and ranking.

Scores are then aggregated and compared based on the scoring criteria for each of the three Best Software lists: Best Software Companies, Best Software Products, and Best Software by Function

Best Software Companies lists

  • The top 100 software companies are ranked based on weighted Satisfaction and Market Presence scores. Specifically, G2 scores Satisfaction within each category and averages those scores across all of a vendor’s products. Market Presence is aggregated and scored relative to all eligible software companies.

  • G2 also releases geographic Best Software Companies lists, which highlight the top companies from the corresponding region or country. A company’s headquarters, according to LinkedIn, is the primary source used to determine a software company’s region. Several additional factors are used as needed, including where the majority of its workforce is located, where the company was founded, and where its executive team resides

Best Software Products lists

  • The top 100 products are ranked based on weighted Satisfaction and Market Presence scores. Specifically, the score for a product is first calculated for each category, and then those category scores are combined to create an overall score for the product. The overall score is then weighted based on the competitiveness of each category. Competitiveness is determined by how many products are competing in each category and how many reviews those products receive.

  • G2 also releases the following supplemental Best Software Products reports:

    • Highest Satisfaction: Ranking is based solely on Satisfaction scores.

    • Fastest Growing Products: Ranking is based on Momentum scores.

    • Segment: Rankings are based on reviews submitted by reviewers from the corresponding market segment.

    • Rookies of the Year: This report includes the top 25 products that were listed on G2 and received their first review during the previous calendar year. To qualify for inclusion, both the product and its corresponding vendor must be newly listed.

Best Software by Function lists

  • For these lists, which focus on the software’s function or persona use case, individual products need at least 10 reviews in the eligibility period in at least one category in the correlated persona area (e.g., Best Sales Software) to be eligible for that list.

  • The top 50 products are ranked based on weighted Satisfaction and Market Presence scores, based on reviews within the corresponding top-level G2 categories. The score for a product is first calculated for the subcategory, and then those category scores are combined to create an overall score for the product. The overall score is then weighted based on the competitiveness of each category and the relevance of each product to the given function or persona.

Read more about the methodology used to calculate G2’s Best Software Awards here.

How does a vendor become eligible for the awards?

To be eligible for one of G2’s Best Software Companies or Products lists, a software product or company must have at least 10 reviews in the prior calendar year. Scores reflect only data from reviews submitted during the evaluation period (Jan. 1 – Dec. 31, 2025).

Can software companies and products win multiple awards?

Yes. A software company and/or product has the potential to be named on multiple lists based on its eligibility and rankings.

How are reviews verified and vetted?

Authenticity and trust are paramount to our approach to review collection, moderation, and publishing. It is our aim to ensure every review is the honest opinion of a real user and their own experience with a product or service. Every review submitted to G2 undergoes rigorous moderation. We verify reviewer identities and use more than 43 data points and consistent guidelines to ensure authenticity. In fact, G2 rejects more than one-third of the reviews submitted for not meeting those guidelines and standards. For more information, view G2’s approach to review validity and learn why G2 joined the Coalition for Trusted Reviews.

Are there any methodology and criteria changes for the Best Software 2026 lists?

Some eligibility requirements have changed for Best Software 2026, including:

  • Product and vendors now need a minimum of 10 reviews from the prior calendar year.

    • In 2025, just one review from the past year was needed, in addition to appearing on a G2 Grid®. Last year’s change was made to expand eligibility for vendors and products on G2 while simplifying the requirements, making it easier to be considered.

    • This year’s change is to maintain that simplicity while prioritizing review recency and volume as a key factor for continued and consistent high performance.

    • However, on the most competitive Best Software lists, winners typically have hundreds or even thousands of reviews.

  • For the Functional Product Lists, a product’s percentage of categories and reviews earned within that functional list will be used as a factor in scoring. This year, we have adjusted the category weighting in our algorithm.

    • We did this to ensure the best possible fit for products on persona lists, based on their categories and reviews.

We also added the following new lists in 2026:

  • New “Best Software By Function” lists:

    • Best Agentic AI Software

    • Best ERP Software Products

How can I promote my Best Software Award recognition if I am named a winner?

All winners will receive an email from G2 providing promotional materials and instructions, including templates and guidelines for:

  • Accessing their Best Software Award badge(s) in my.g2 (for customers only)

  • Promoting their recognition via news announcements

  • Celebrating with social media graphics

How will G2 celebrate the winners?

G2 will celebrate award winners through a series of promotions, including news announcements, social media posts, emails, website banners, and more. While some winners will be featured on billboards in New York City, this is limited to select top winners pre-determined by G2.

How are the Best Software Awards different from G2’s Quarterly Reports?

Key differences between G2’s Best Software Awards and Market Reports include:

  • Best Software consists of annual award lists that can be accessed without a login; whereas, Seasonal Market Reports are quarterly, detailed reports that only can be viewed by logging into my.g2.

  • There are also differences in eligibility criteria and the depth and breadth of the product and vendor recognition.

  • Learn more here.