2026
Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace. Based on honest reviews and ratings from our G2 users this year, this list features the top software products found on G2.
This is a new list for 2026. Out of 1,392 total products in this category — and 76 that were eligible for the 2026 Best Software Awards — here are the 50 best software products.
1
Salesforce Agentforce
AI Agent Builders
Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.
Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.
Reviews
Categories
G2 Awards
Best Global Sellers 2026
Best Agentic AI Software Products 2026
Best Mid-Market Products 2026
Best Enterprise Products 2026
Best Software Products 2026
Best Highest Satisfaction Products 2026
2
Fin by Intercom
AI Customer Support Agents
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best Global Sellers 2026
Best AI Software Products 2026
Best Customer Service Software Products 2026
3
Zendesk for Customer Service
Help Desk
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2026
Best Global Sellers 2026
Best Agentic AI Software Products 2026
Best AI Software Products 2026
Best Software Products 2026
Best Fastest Growing Products 2026
4
Retell AI
AI Agents For Business Operations
Retell AI offers an API for creating voice agents with human-like speech capabilities for developer integration.
Retell AI offers an API for creating voice agents with human-like speech capabilities for developer integration.
Reviews
Categories
G2 Awards
Best Fastest Growing Products 2026
Best Agentic AI Software Products 2026
Best AI Software Products 2026
Best Highest Satisfaction Products 2026
5
Jotform AI Agents
AI Customer Support Agents
Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FA
Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FA
Reviews
Categories
G2 Awards
Best Global Sellers 2026
Best Agentic AI Software Products 2026
Best AI Software Products 2026
Best Customer Service Software Products 2026
6

Synthflow
AI Agents For Business Operations

Synthflow is a no-code voice AI platform that enables enterprises to automate high-volume customer calls, from appointment scheduling to support and lead qualification. With 200+ integrations and enterprise-grade security, Synthflow helps organizations scale 24/7 service while reducing costs by up t
Synthflow is a no-code voice AI platform that enables enterprises to automate high-volume customer calls, from appointment scheduling to support and lead qualification. With 200+ integrations and enterprise-grade security, Synthflow helps organizations scale 24/7 service while reducing costs by up t
Reviews
Categories
G2 Awards
Best Fastest Growing Products 2026
Best Agentic AI Software Products 2026
Best Highest Satisfaction Products 2026
Best AI Software Products 2026
7
Qualified
Conversational Marketing
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Krai
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Krai
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best AI Software Products 2026
Best Customer Service Software Products 2026
8
Genesys Cloud CX
AI Customer Support Agents
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best Customer Service Software Products 2026
9
JustCall
AI Customer Support Agents
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best India Sellers 2026
10
Guru
AI Agents For Business Operations
Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best Analytics Software Products 2026
Best Customer Service Software Products 2026
11

Microsoft Copilot
AI Writing Assistant

Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and
Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and
Reviews
Categories
G2 Awards
Best Global Sellers 2026
Best Enterprise Products 2026
Best Agentic AI Software Products 2026
Best AI Software Products 2026
12

Microsoft Copilot Studio
AI Agent Builders

Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intell
Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intell
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best Global Sellers 2026
Best AI Software Products 2026
13

IBM watsonx Orchestrate
AI Agents For Business Operations

IBM watsonx Orchestrate is an AI-powered platform designed to help businesses build, deploy, and manage AI assistants and agents that automate workflows and processes using generative AI. By seamlessly integrating with existing business systems and connecting to various AI models and automation tool
IBM watsonx Orchestrate is an AI-powered platform designed to help businesses build, deploy, and manage AI assistants and agents that automate workflows and processes using generative AI. By seamlessly integrating with existing business systems and connecting to various AI models and automation tool
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best Enterprise Products 2026
14
Tidio
Live Chat
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best AI Software Products 2026
Best Customer Service Software Products 2026
15
UiPath Agentic Automation
Robotic Process Automation (RPA)
UiPath enables business users with no coding skills to design and run robotic process automation
Reviews
Categories
G2 Awards
Best IT Management Software Products 2026
Best Global Sellers 2026
Best Development Software Products 2026
Best AI Software Products 2026
Best Agentic AI Software Products 2026
16
Joule
AI Agents For Business Operations
Joule, the generative AI assistant, revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler. Faster work Streamline tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications. Smarter insight
Joule, the generative AI assistant, revolutionizes how you interact with SAP business systems, making every touchpoint count and every task simpler. Faster work Streamline tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications. Smarter insight
Reviews
Categories
G2 Awards
Best German Sellers 2026
Best Agentic AI Software Products 2026
Best EMEA Sellers 2026
17
ClickUp
Work Management
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.
Reviews
Categories
G2 Awards
Best Global Sellers 2026
Best Project Management Software Products 2026
Best Agentic AI Software Products 2026
Best Content Management Software Products 2026
Best IT Management Software Products 2026
Best HR Software Products 2026
Best Development Software Products 2026
Best AI Software Products 2026
Best Software Products 2026
18
Jira
Product Management
Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.
Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.
Reviews
Categories
G2 Awards
Best Development Software Products 2026
Best APAC Products 2026
Best Project Management Software Products 2026
Best Australia & New Zealand Products 2026
Best Software Products 2026
Best Global Sellers 2026
Best Agentic AI Software Products 2026
Best Enterprise Products 2026
Best Mid-Market Products 2026
Best Highest Satisfaction Products 2026
19
HubSpot Marketing Hub
Marketing Automation
Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform.
Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform.
Reviews
Categories
G2 Awards
Best Marketing & Digital Advertising Software Products 2026
Best Global Sellers 2026
Best Small Business Products 2026
Best Software Products 2026
Best Agentic AI Software Products 2026
Best Mid-Market Products 2026
Best Highest Satisfaction Products 2026
20
Talkdesk
AI Customer Support Agents
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best Customer Service Software Products 2026
21
ServiceNow AI Agents
AI Agent Builders
ServiceNow AI Agents act autonomously on your behalf. They solve challenges in IT, customer service, HR, and beyond, driving exponential productivity.
ServiceNow AI Agents act autonomously on your behalf. They solve challenges in IT, customer service, HR, and beyond, driving exponential productivity.
Reviews
Categories
G2 Awards
Best Global Sellers 2026
Best Agentic AI Software Products 2026
22
Asana
Project Collaboration
Asana is a leading work management platform for human + AI coordination. Over 170,000 customers like Accenture, Amazon, Anthropic, Morningstar, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it's managing strategic initiatives, cross-functional programs, or com
Asana is a leading work management platform for human + AI coordination. Over 170,000 customers like Accenture, Amazon, Anthropic, Morningstar, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it's managing strategic initiatives, cross-functional programs, or com
Reviews
Categories
G2 Awards
Best Project Management Software Products 2026
Best Global Sellers 2026
Best Software Products 2026
Best Highest Satisfaction Products 2026
Best Collaboration & Productivity Software Products 2026
Best IT Management Software Products 2026
Best Agentic AI Software Products 2026
Best Small Business Products 2026
Best Marketing & Digital Advertising Software Products 2026
Best Development Software Products 2026
23
Level AI
AI Customer Support Agents
24
Atera
Remote Monitoring & Management (RMM)
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all un
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all un
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
25
Podium
AI Agents For Business Operations
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2026
Best Agentic AI Software Products 2026
26
Vertex AI
Data Science and Machine Learning Platforms
Vertex AI is a managed machine learning (ML) platform that helps you build, train, and deploy ML models faster and easier. It includes a unified UI for the entire ML workflow, as well as a variety of tools and services to help you with every step of the process. Vertex AI Workbench is a cloud-based
Vertex AI is a managed machine learning (ML) platform that helps you build, train, and deploy ML models faster and easier. It includes a unified UI for the entire ML workflow, as well as a variety of tools and services to help you with every step of the process. Vertex AI Workbench is a cloud-based
Reviews
G2 Awards
Best Global Sellers 2026
Best AI Software Products 2026
Best Agentic AI Software Products 2026
Best Small Business Products 2026
Best Mid-Market Products 2026
27

Lindy
AI Sales Assistant

Create personalized AI assistants to automate daily personal tasks and business-specific functions. Lindy is an AI assistant, designed to manage your daily tasks and act as an executive assistant for busy professionals. Lindy AI agents integrate with your existing tools and have the personalized
Create personalized AI assistants to automate daily personal tasks and business-specific functions. Lindy is an AI assistant, designed to manage your daily tasks and act as an executive assistant for busy professionals. Lindy AI agents integrate with your existing tools and have the personalized
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
28
Appointwise
AI SDRs
Appointwise is an AI-powered setter that automatically converts leads into deals, booked appointments, and revenue. Built specifically for agencies, info businesses, and coaches, the platform integrates directly with GoHighLevel CRM and uses conversational AI to instantly engage with leads across mu
Appointwise is an AI-powered setter that automatically converts leads into deals, booked appointments, and revenue. Built specifically for agencies, info businesses, and coaches, the platform integrates directly with GoHighLevel CRM and uses conversational AI to instantly engage with leads across mu
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
29
HubSpot Service Hub
Help Desk
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Reviews
Categories
G2 Awards
Best Global Sellers 2026
Best Customer Service Software Products 2026
Best Collaboration & Productivity Software Products 2026
Best Agentic AI Software Products 2026
30
Kore.AI
AI Agents For Business Operations
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
31
HubSpot Sales Hub
CRM
Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.
Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.
Reviews
Categories
G2 Awards
Best Sales Software Products 2026
Best Global Sellers 2026
Best Software Products 2026
Best Small Business Products 2026
Best Highest Satisfaction Products 2026
Best Agentic AI Software Products 2026
Best Collaboration & Productivity Software Products 2026
Best Mid-Market Products 2026
32
Birdeye
Online Reputation Management
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2026
Best Global Sellers 2026
Best Healthcare Software Products 2026
Best Marketing & Digital Advertising Software Products 2026
Best AI Software Products 2026
Best Agentic AI Software Products 2026
Best Software Products 2026
33
Zapier
iPaaS
Zapier enables you to automate tasks between other online services (services like Salesforce, Basecamp, and Gmail). Connect hundreds of best-in-breed SaaS apps.
Reviews
Categories
G2 Awards
Best Global Sellers 2026
Best IT Infrastructure Software Products 2026
Best Collaboration & Productivity Software Products 2026
Best Agentic AI Software Products 2026
Best AI Software Products 2026
Best Development Software Products 2026
34
Freshdesk
Help Desk
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2026
Best India Sellers 2026
Best Agentic AI Software Products 2026
Best APAC Products 2026
35
CloseBot
AI Agent Builders
CloseBot is presented as a leading AI chatbot platform specifically designed to integrate seamlessly with GoHighLevel to automate conversations, qualify leads, and book appointments. It aims to be a superior alternative to GoHighLevel's native AI assistant by offering more advanced features and a gr
CloseBot is presented as a leading AI chatbot platform specifically designed to integrate seamlessly with GoHighLevel to automate conversations, qualify leads, and book appointments. It aims to be a superior alternative to GoHighLevel's native AI assistant by offering more advanced features and a gr
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
36

IBM watsonx.ai
Large Language Model Operationalization (LLMOps)

IBM Watsonx.ai is an advanced AI and machine learning platform designed to accelerate enterprise AI adoption, offering a comprehensive suite of tools for businesses to build, deploy, and scale AI applications. The product is part of IBM's broader Watsonx ecosystem, which aims to democratize AI by pr
IBM Watsonx.ai is an advanced AI and machine learning platform designed to accelerate enterprise AI adoption, offering a comprehensive suite of tools for businesses to build, deploy, and scale AI applications. The product is part of IBM's broader Watsonx ecosystem, which aims to democratize AI by pr
Reviews
G2 Awards
Best Agentic AI Software Products 2026
37
HighLevel
CRM
The fastest growing white-label marketing platform for digital agencies. CRM, Email, 2-way SMS, Funnel Builder, and more! Start with a 14 day free trial!
The fastest growing white-label marketing platform for digital agencies. CRM, Email, 2-way SMS, Funnel Builder, and more! Start with a 14 day free trial!
Reviews
Categories
G2 Awards
Best Marketing & Digital Advertising Software Products 2026
Best Sales Software Products 2026
Best Agentic AI Software Products 2026
Best Content Management Software Products 2026
Best Software Products 2026
38
Zoom AI Companion
AI Meeting Assistants
Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.
Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best Global Sellers 2026
39
LivePerson
AI Customer Support Agents
Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.
Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
40
Workato
iPaaS
The only intelligent automation platform that enables both business users and IT to build, operate and rollout app and data integration, process and workflow automation, in a single platform - without compromising security and governance.
The only intelligent automation platform that enables both business users and IT to build, operate and rollout app and data integration, process and workflow automation, in a single platform - without compromising security and governance.
Reviews
Categories
G2 Awards
Best IT Infrastructure Software Products 2026
Best Global Sellers 2026
Best IT Management Software Products 2026
Best Development Software Products 2026
Best Agentic AI Software Products 2026
41
Gladly
Help Desk
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
42
Airtable
Project Management
Airtable is the all-in-one collaboration platform designed to combine the flexibility of a spreadsheet interface with features like file attachments, kanban card stacks, revision history, calendars and reporting.
Airtable is the all-in-one collaboration platform designed to combine the flexibility of a spreadsheet interface with features like file attachments, kanban card stacks, revision history, calendars and reporting.
Reviews
Categories
G2 Awards
Best Project Management Software Products 2026
Best Agentic AI Software Products 2026
Best ERP Software Products 2026
Best Development Software Products 2026
43
AiSDR
AI Sales Assistant
AiSDR is an AI SaaS platform that puts sales outreach on autopilot. Instead of blasting inboxes, the AI sends fewer, smarter messages, pinpointing prospects most likely to buy and engaging them with perfectly timed, deeply researched touchpoints. It automates the entire flow for both outbound and in
AiSDR is an AI SaaS platform that puts sales outreach on autopilot. Instead of blasting inboxes, the AI sends fewer, smarter messages, pinpointing prospects most likely to buy and engaging them with perfectly timed, deeply researched touchpoints. It automates the entire flow for both outbound and in
Reviews
Categories
G2 Awards
Best Fastest Growing Products 2026
Best Agentic AI Software Products 2026
44
Postman
API Platforms
Postman enables teams to efficiently collaborate at every stage of the API lifecycle while prioritizing quality, performance, and security.
Postman enables teams to efficiently collaborate at every stage of the API lifecycle while prioritizing quality, performance, and security.
Reviews
Categories
G2 Awards
Best Global Sellers 2026
Best Development Software Products 2026
Best Security Software Products 2026
Best Agentic AI Software Products 2026
45
Voiceflow
Bot Platforms
Voiceflow empowers ambitious teams building advanced AI agents to automate complex customer workflows. The visual agent builder and extensible developer toolkit means teams can work in a collaborative, secure environment to build and scale AI agents across customer and business operations.
Voiceflow empowers ambitious teams building advanced AI agents to automate complex customer workflows. The visual agent builder and extensible developer toolkit means teams can work in a collaborative, secure environment to build and scale AI agents across customer and business operations.
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
Best Canadian Sellers 2026
46
Ada
AI Customer Support Agents
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
47
Laivly
AI Customer Support Agents
Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents, securely and at scale, without reliance on vendor or IT support. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer ca
Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents, securely and at scale, without reliance on vendor or IT support. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer ca
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
48

Evly
AI Customer Support Agents

Evly is a customizable AI-driven customer support assistant that resolves inquiries, analyzes data, and integrates smoothly with your existing processes. It provides natural, human-like interactions while automating routine tasks, improving efficiency, cutting expenses, and enhancing the overall cus
Evly is a customizable AI-driven customer support assistant that resolves inquiries, analyzes data, and integrates smoothly with your existing processes. It provides natural, human-like interactions while automating routine tasks, improving efficiency, cutting expenses, and enhancing the overall cus
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
49
Assembled AI
AI Customer Support Agents
Assembled’s AI Agents automate customer conversations across chat, voice, and email with speed, reliability, and a human touch. They integrate seamlessly with your existing support stack, follow your escalation logic, and mirror your brand voice, ensuring every interaction is helpful and consistent.
Assembled’s AI Agents automate customer conversations across chat, voice, and email with speed, reliability, and a human touch. They integrate seamlessly with your existing support stack, follow your escalation logic, and mirror your brand voice, ensuring every interaction is helpful and consistent.
Reviews
Categories
G2 Awards
Best Agentic AI Software Products 2026
50

Forethought
AI Customer Support Agents
What are the G2 Best Software Awards?
G2’s annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users and publicly available market presence data.
How are the winners determined?
Dozens of lists are generated based on G2’s verified user reviews and publicly available market presence data. To rank products and vendors across different categories, G2 uses normalized Satisfaction and Market Presence scores.
Scores are first calculated within categories for all products that have received at least 10 reviews in the past year. For functional product lists, individual products need at least 10 reviews in the eligibility period in at least one category in the correlated persona area (e.g., Best Sales Software) to be eligible for that list.
Only reviews submitted between Jan. 1 and Dec. 31 of the preceding calendar year are considered for eligibility and ranking.
Scores are then aggregated and compared based on the scoring criteria for each of the three Best Software lists: Best Software Companies, Best Software Products, and Best Software by Function
Best Software Companies lists
The top 100 software companies are ranked based on weighted Satisfaction and Market Presence scores. Specifically, G2 scores Satisfaction within each category and averages those scores across all of a vendor’s products. Market Presence is aggregated and scored relative to all eligible software companies.
G2 also releases geographic Best Software Companies lists, which highlight the top companies from the corresponding region or country. A company’s headquarters, according to LinkedIn, is the primary source used to determine a software company’s region. Several additional factors are used as needed, including where the majority of its workforce is located, where the company was founded, and where its executive team resides
Best Software Products lists
The top 100 products are ranked based on weighted Satisfaction and Market Presence scores. Specifically, the score for a product is first calculated for each category, and then those category scores are combined to create an overall score for the product. The overall score is then weighted based on the competitiveness of each category. Competitiveness is determined by how many products are competing in each category and how many reviews those products receive.
G2 also releases the following supplemental Best Software Products reports:
Highest Satisfaction: Ranking is based solely on Satisfaction scores.
Fastest Growing Products: Ranking is based on Momentum scores.
Segment: Rankings are based on reviews submitted by reviewers from the corresponding market segment.
Rookies of the Year: This report includes the top 25 products that were listed on G2 and received their first review during the previous calendar year. To qualify for inclusion, both the product and its corresponding vendor must be newly listed.
Best Software by Function lists
For these lists, which focus on the software’s function or persona use case, individual products need at least 10 reviews in the eligibility period in at least one category in the correlated persona area (e.g., Best Sales Software) to be eligible for that list.
The top 50 products are ranked based on weighted Satisfaction and Market Presence scores, based on reviews within the corresponding top-level G2 categories. The score for a product is first calculated for the subcategory, and then those category scores are combined to create an overall score for the product. The overall score is then weighted based on the competitiveness of each category and the relevance of each product to the given function or persona.
Read more about the methodology used to calculate G2’s Best Software Awards here.
How does a vendor become eligible for the awards?
To be eligible for one of G2’s Best Software Companies or Products lists, a software product or company must have at least 10 reviews in the prior calendar year. Scores reflect only data from reviews submitted during the evaluation period (Jan. 1 – Dec. 31, 2025).
Can software companies and products win multiple awards?
Yes. A software company and/or product has the potential to be named on multiple lists based on its eligibility and rankings.
How are reviews verified and vetted?
Authenticity and trust are paramount to our approach to review collection, moderation, and publishing. It is our aim to ensure every review is the honest opinion of a real user and their own experience with a product or service. Every review submitted to G2 undergoes rigorous moderation. We verify reviewer identities and use more than 43 data points and consistent guidelines to ensure authenticity. In fact, G2 rejects more than one-third of the reviews submitted for not meeting those guidelines and standards. For more information, view G2’s approach to review validity and learn why G2 joined the Coalition for Trusted Reviews.
Are there any methodology and criteria changes for the Best Software 2026 lists?
Some eligibility requirements have changed for Best Software 2026, including:
Product and vendors now need a minimum of 10 reviews from the prior calendar year.
In 2025, just one review from the past year was needed, in addition to appearing on a G2 Grid®. Last year’s change was made to expand eligibility for vendors and products on G2 while simplifying the requirements, making it easier to be considered.
This year’s change is to maintain that simplicity while prioritizing review recency and volume as a key factor for continued and consistent high performance.
However, on the most competitive Best Software lists, winners typically have hundreds or even thousands of reviews.
For the Functional Product Lists, a product’s percentage of categories and reviews earned within that functional list will be used as a factor in scoring. This year, we have adjusted the category weighting in our algorithm.
We did this to ensure the best possible fit for products on persona lists, based on their categories and reviews.
We also added the following new lists in 2026:
New “Best Software By Function” lists:
Best Agentic AI Software
Best ERP Software Products
How can I promote my Best Software Award recognition if I am named a winner?
All winners will receive an email from G2 providing promotional materials and instructions, including templates and guidelines for:
Accessing their Best Software Award badge(s) in my.g2 (for customers only)
Promoting their recognition via news announcements
Celebrating with social media graphics
How will G2 celebrate the winners?
G2 will celebrate award winners through a series of promotions, including news announcements, social media posts, emails, website banners, and more. While some winners will be featured on billboards in New York City, this is limited to select top winners pre-determined by G2.
How are the Best Software Awards different from G2’s Quarterly Reports?
Key differences between G2’s Best Software Awards and Market Reports include:
Best Software consists of annual award lists that can be accessed without a login; whereas, Seasonal Market Reports are quarterly, detailed reports that only can be viewed by logging into my.g2.
There are also differences in eligibility criteria and the depth and breadth of the product and vendor recognition.
Learn more here.