--- title: ServiceNow AI Agents Reviews meta_title: 'ServiceNow AI Agents Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 461 reviews by the users' company size, role or industry to find out how ServiceNow AI Agents works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 461 scale: '5' date_modified: '2026-07-27' parent_category: name: Agentic AI url: https://www.g2.com/categories/agentic-ai --- # ServiceNow AI Agents Reviews **Vendor:** ServiceNow **Category:** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders) **Average Rating:** 4.3/5.0 **Total Reviews:** 461 ## About ServiceNow AI Agents ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. ## ServiceNow AI Agents Pros & Cons **What users like:** - Users appreciate the **efficiency** of ServiceNow AI Agents, benefiting from easy setup and powerful workflow automation. (21 reviews) - Users appreciate the **ease of use** of ServiceNow AI Agents, enabling efficient task automation and seamless workflows integration. (17 reviews) - Users value the **automation of repetitive tasks** with ServiceNow AI Agents, enhancing efficiency and reducing manual errors. (14 reviews) - Users appreciate the **easy integrations** of ServiceNow AI Agents, enhancing workflows and boosting efficiency for support teams. (11 reviews) - Users find ServiceNow AI Agents **highly effective for automating workflows** , enhancing speed and accuracy in issue resolution and communication. (7 reviews) - Users value the **quick and efficient bot creation** process, enhancing productivity and resolving issues proactively. (5 reviews) - Integrations (5 reviews) - NLP Capabilities (5 reviews) - Setup Ease (5 reviews) - Users highlight the **efficiency boost** provided by ServiceNow AI Agents, enhancing productivity through intelligent workflows. (4 reviews) **What users dislike:** - Users find that the **inaccuracy** of ServiceNow AI Agents leads to confusion and reduces trust in its effectiveness. (10 reviews) - Users express frustration with the **poor understanding** of ServiceNow AI Agents, leading to generic responses and confusion. (9 reviews) - Users find the **complex configuration** of ServiceNow AI Agents time-consuming and challenging for effective real-world application. (8 reviews) - Users find the **limited responsiveness** of ServiceNow AI Agents frustrating, as they struggle with nuanced questions and customization. (8 reviews) - Users find the **setup and customization process complex** , requiring significant learning and background knowledge to navigate effectively. (5 reviews) - Users find the **steep learning curve** for ServiceNow AI Agents can hinder initial setup and configuration efficiency. (5 reviews) - Limited Customization (5 reviews) - Expensive (4 reviews) - Users experience **application instability** with ServiceNow AI Agents, facing crashes and inaccurate responses during use. (2 reviews) - Connectivity Issues (2 reviews) ## ServiceNow AI Agents Reviews ### 1. Seamless Automation with Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep G. | Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about ServiceNow AI Agents?** I like the true end-to-end automation provided by ServiceNow AI Agents. I also appreciate the seamless integration capabilities. **What do you dislike about ServiceNow AI Agents?** The initial setup of ServiceNow AI Agents is a bit complex and not something plug-and-play. It's time-consuming and hard for a non-IT professional. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to streamline day-to-day service flow with customer support-related AI automations. ### 2. Easy with flow actions, hard with MCP servers **Rating:** 3.0/5.0 stars **Reviewed by:** Vincent L. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** It is easy to build and test with AI agent studio. **What do you dislike about ServiceNow AI Agents?** The MCP server integration is not great. I didn't succeed to integrate a MCP server. I only succeeded with REST API. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** It simplifies and personalize the questions compared to a static form. ### 3. ServiceNow AI Agents Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lura B. | consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about ServiceNow AI Agents?** What I like best about ServiceNow AI Agents is how they streamline and humanize complex workflows. They allow users to interact with enterprise systems using natural language—no technical training needed—which drastically reduces ticket resolution times, boosts self-service adoption, and improves the overall user experience. From a delivery and analytics standpoint, I appreciate how AI Agents integrate seamlessly with existing ServiceNow modules like ITSM, HRSD, and CSM. That means teams can automate repetitive tasks like password resets, status checks, and onboarding processes while maintaining compliance and auditability. The AI doesn’t just replace tasks—it enhances decision-making by learning from past interactions and helping agents prioritize high-impact work. Ultimately, ServiceNow AI Agents help teams work smarter, not harder—balancing efficiency with a more personalized user experience. **What do you dislike about ServiceNow AI Agents?** What I dislike about ServiceNow AI Agents is that they can sometimes create over-reliance on automation without enough human oversight. While the technology is powerful, it still requires careful tuning to avoid inaccurate responses or missed context—especially for complex or sensitive requests. Another challenge is that AI Agents work best when the underlying data, workflows, and knowledge base articles are clean, current, and well-structured. If the foundation isn't solid, the AI can surface outdated or irrelevant information, which can frustrate users and reduce trust in the system. That said, I see these as growth areas—not deal-breakers. With the right governance, continuous training, and cross-functional collaboration, these issues can be mitigated. I actually enjoy being part of that process—optimizing AI Agents so they become smarter, more accurate, and more valuable over time. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** ServiceNow AI Agents are solving a major problem across organizations: the overload of routine, repetitive service requests that slow down teams and frustrate users. By using natural language processing and automation, AI Agents can instantly handle tasks like password resets, ticket status updates, or routing issues to the right department—without requiring a human agent to step in. This benefits me in several ways: Faster response times and higher user satisfaction: AI Agents reduce bottlenecks and empower employees with self-service, which improves the end-user experience and decreases overall ticket volume. Better prioritization and efficiency: Because simple tasks are handled automatically, IT and business teams can focus on more strategic, high-impact work instead of spending time on low-value requests. Data-driven insights: AI Agents learn from patterns in user interactions, helping me identify process gaps or training opportunities and improve workflows continuously. Overall, AI Agents make ServiceNow more proactive, responsive, and scalable—directly supporting goals around operational efficiency and digital transformation. ### 4. Build Agents Make ServiceNow Development Easy for Non-Technical Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** I like the build agents. I have non-technical resources on my team and they could definitely do Service now development utilizing the build agent **What do you dislike about ServiceNow AI Agents?** It does not always understand what seems to be a straight-forward prompt **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Speeding up development and helping less-technical resources ### 5. Intuitive to configure **Rating:** 5.0/5.0 stars **Reviewed by:** Ismail M. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** Very intuitive to set up and debug, really speeds up processes **What do you dislike about ServiceNow AI Agents?** So far, there’s nothing to dislike. It was quite easy to set up, and everything has been straightforward. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Ticket triage has sped up our workflow by improving assignment and resolution. ### 6. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Vinay Kumar N. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** Utilize ServiceNow Ai Agents for optimization **What do you dislike about ServiceNow AI Agents?** Need to feed data and organization policies and it is better for AI avent to provide based on ServiceNow best practice **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Ticket summarization for an incident and Problem ### 7. Accelerates Daily Routing and Cuts Repetitive Work **Rating:** 4.0/5.0 stars **Reviewed by:** gourav j. | CMA, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** Help accelerate daily routing tasks and ensure we don't spend time on repetative work. **What do you dislike about ServiceNow AI Agents?** Ability to generate holistic end to end solution even knowing the context very well compared to few other platform agents can offer **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Help triage incidents and prioritize demands. ### 8. Effective Automation for Technical Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about ServiceNow AI Agents?** I like that ServiceNow AI Agents make decisions automatically without the need for human intervention. The initial setup was also simple and it's easy to understand all the instructions. **What do you dislike about ServiceNow AI Agents?** It is complicated to visualize advanced dashboards on mobile devices. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use ServiceNow AI Agents to solve user connection issues, automatically clarify routine questions, and share information. ### 9. Automation for cyber triage **Rating:** 4.0/5.0 stars **Reviewed by:** jake b. | Cyber ops managers, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I love the streamline use on its connection to 0365 tools **What do you dislike about ServiceNow AI Agents?** I’m not sure what I dislike at this moment I am still learning how the control tower operates **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Automation for cyber incidents have been truely helpful and automating flows ### 10. Transformative AI Agents That Streamline Work Across the Now Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about ServiceNow AI Agents?** Unlike basic chatbots, ServiceNow AI Agents can take action across the platform: Create incidents, requests, tasks Update records automatically Trigger approvals Route issues based on context They’re built into the Now Platform, so they can operate across ITSM, HR, Customer Service, etc. **What do you dislike about ServiceNow AI Agents?** AI Agents are powerful inside the Now Platform, but: Custom logic can feel constrained You must work within ServiceNow’s patterns and data structures It’s harder to create very domain-specific reasoning or fully custom workflows If you want a free-form, deeply customized agent, ServiceNow can feel restrictive. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** High-volume, repetitive service requests Problem: Service desks and HR teams drown in tickets like: Password resets Access requests Status checks Profile updates How AI Agents solve it: AI Agents automatically understand the request and take action without a human agent: Create incidents Fulfill catalog requests Update records Benefit to you: Faster resolution (seconds instead of hours) Service desk workload drops 20–40% Employees get instant help ### 11. ServiceNow AI Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher K. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** Easy setup, great feature sets. **What do you dislike about ServiceNow AI Agents?** More out of the box Agents to help with complex situations, The ability to create custom agents easily and effortlessly. Help with complex situations. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Help with complex situations, that the university needs help with. ### 12. AI Agent for control m **Rating:** 4.0/5.0 stars **Reviewed by:** Sudhanshu T. | App DEV ENGINEER III **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** Upside is it's difficult to configure in the begining but turns out to be very useful once enabled **What do you dislike about ServiceNow AI Agents?** A bit tricky to configure in the begining **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Make control agents up when the agent is down with zero touch human ### 13. AI Agents **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan T. | Solution Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** They are really good once setup. There are ment to get you started. **What do you dislike about ServiceNow AI Agents?** They do take some setup. It’s not just flipping a switch. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Automating low level tasks so our teams and agents can work on other work. ### 14. Speed up resolution **Rating:** 4.0/5.0 stars **Reviewed by:** Chris D. | ServiceNow Platform Administrator & Developer **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** I like that the AI agent can quickly assess incidents and get them moving to the correct team **What do you dislike about ServiceNow AI Agents?** I think that the implementation can be a little bit easier **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Ai agents are setting assignment groups and categories for us ### 15. Boosts Productivity and Resilience **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub K. | Head of Operational Stability & Efficiency, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** They help to increase productivity and make us more resilient **What do you dislike about ServiceNow AI Agents?** It is difficult for me to understand what they can do **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Mean time to resolve Sev1 and sev2 and decrease number of human assisted calls in Global Service Desk ### 16. Agent Creation That Cuts Repetitive Work and Speeds Up Resolutions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** The ability to create agents helps reduce the repetitive, surface-level tasks our team routinely handles, which frees up time for other work. It also shortens resolution and delivery time for our end users. **What do you dislike about ServiceNow AI Agents?** setting up some of the prompting to make sure the agent is performing the work that is intended can be a long process to make sure it is working as expected. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** reducing time for delivery and reducing routine tasks that our team performs ### 17. summarization **Rating:** 4.5/5.0 stars **Reviewed by:** Yu A. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** It’s very useful for summarizing our customer information, and it makes the details easier to review and understand. **What do you dislike about ServiceNow AI Agents?** Using the service to process our transactions is quite expensive. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** It help us to enhance customer experience and employee experience ### 18. We are still learning. **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer S. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** Ability to be more efficient within our HR team. It will allow us to save time. **What do you dislike about ServiceNow AI Agents?** The adoption is the challenge as it is new for our team. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Human Resources case reaponses that come through our HR portal. ### 19. There is a lot of consistency issues with Now assist response **Rating:** 3.5/5.0 stars **Reviewed by:** Karthick N. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** They automate mundane fulfillment tasks that would otherwise take a lot of manual time. **What do you dislike about ServiceNow AI Agents?** It still has a lot of room for improvement, especially when it comes to consistency. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Repetitive tasks are handled very well by AI agents. ### 20. Great Out-of-the-Box Agents and Easy Building Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** Many OOB agents are very good, with some minor tweaks needed for your use case or org. and the ease of building **What do you dislike about ServiceNow AI Agents?** The NowAssist use case generator only works once, it does not allow you to refine, I would need to delete what I wrote and generate again. Also for tools, it will recommend existing, would be awesome if it would recommend what to create and how. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Still in Testing and evaluation. Need more time ### 21. Agent with high potential **Rating:** 3.5/5.0 stars **Reviewed by:** Anvin S. | Solution Architect **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like that it has the capability to expand into different modules. **What do you dislike about ServiceNow AI Agents?** There’s a lack of control over data quality and the resulting output. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Solving incidents in it space and making the job easier for human agents ### 22. AI agents has a possibility to change our current work **Rating:** 4.5/5.0 stars **Reviewed by:** Koji K. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** ServiceNow agent can use our existing business rules, it’s really helpful for the implementation **What do you dislike about ServiceNow AI Agents?** Now assist panel cannot use skills directly **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Input workload and errors. Now assist will take the input work appropriately instead of human. ### 23. Ai Agents **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek E. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** Ai agents are powerful but the agents compared to other companies doesnt do much **What do you dislike about ServiceNow AI Agents?** The creation of them and also how they work when there are similar issues **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Hrsd and itsm for automation capabilities ### 24. Beginner **Rating:** 2.5/5.0 stars **Reviewed by:** paula r. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** Ease of use. Capability to integrate multiple service now products **What do you dislike about ServiceNow AI Agents?** No enough resources to help beginners. Hard to follow prompts **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Overall customer service experience. Starting up a shared service experience ### 25. 'THE' way forward for transforming any Business **Rating:** 4.5/5.0 stars **Reviewed by:** Santosh K. | Manager - ServiceNow Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ServiceNow AI Agents?** I found the idea of deploying AI agents that coordinate with one another to address tasks from different dimensions both insightful and compelling & we are working on many compelling business cases. **What do you dislike about ServiceNow AI Agents?** Yes. ServiceNow AI agents (agentic AI) that can plan, take actions, and collaborate with other agents/tools can materially improve outcomes across ITIL/ITSM and adjacent workflows, especially when you combine automation + context (CMDB, knowledge, SLAs) + orchestration (flows/integrations) **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Organizing work done by various processes and connecting them all together. ### 26. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Nuray H. | 営業（課員） **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** This is smart and easy for user. And suitable any industry and everyone's **What do you dislike about ServiceNow AI Agents?** English version is good but another language not so good. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Foreigns employees so confused for language. So we use it and solve problems. ### 27. Workflow automation using agentic ai to solve operational challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep P. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** Scalable, and with added governance, it can be leveraged to improve efficiency. **What do you dislike about ServiceNow AI Agents?** Reliability with complex and sensitivity issues **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Enable AI agents to promtly take uses queries and take predictive or pre determined actions ### 28. Gold standard agentic AI **Rating:** 4.5/5.0 stars **Reviewed by:** Katy H. | Lead Data Analyst **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** The overview & governance ability across an enterprise **What do you dislike about ServiceNow AI Agents?** The initial learning curve for adoption, just because of how new the technology is **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Identifying opportunities to streamline processes while keeping people in the loop ### 29. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew M. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I like how well they work to reduce wait times for answers. **What do you dislike about ServiceNow AI Agents?** It’s been difficult to drive adoption across our HR team. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** It helps reduce wait times and frees up Tier 1 support. ### 30. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** miran a. | Solution architect **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** Right now, i like that it has a great potential. Not ready fully **What do you dislike about ServiceNow AI Agents?** It doesn’t always work as shown. It still needs more development and better documentation. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Recommended tasks. And right now, not that match ### 31. AI is the next big thing **Rating:** 5.0/5.0 stars **Reviewed by:** Abhi R. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** It’s very powerful, based on what I’ve seen from my own first-hand experience. **What do you dislike about ServiceNow AI Agents?** Nothing so far, everything is greate and I can imagine things get better from here **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Automating incident resolution and reduce MTTR ### 32. Solid production **Rating:** 5.0/5.0 stars **Reviewed by:** Vasu v. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** Ai agents help to enable teams and helps solve a lot of problems **What do you dislike about ServiceNow AI Agents?** Requires a loot of tokens and cost is concern **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Very good and helping human kind and enables platforms for auto resolution ### 33. Very intuitive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tzach B. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** Very intuitive tool and smart, very easy to implement **What do you dislike about ServiceNow AI Agents?** Sometimes you don’t understand why something is not working and you can’t communicate with the agent for further explanation **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Read and analyze emails content very easily ### 34. Put AI to work **Rating:** 5.0/5.0 stars **Reviewed by:** prabhat r. | Senior Manager Business Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** It can help optimize contact center costs and really help the organization stay focused on the issues that truly need human intervention. **What do you dislike about ServiceNow AI Agents?** Sometimes it misses important details and work done. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Summarization, resolution note generation. ### 35. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** a k. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** Way of using is good and very useful for everyone **What do you dislike about ServiceNow AI Agents?** Way of using is good and very useful for everyone **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Way of using is good and very useful for everyone ### 36. It’s great **Rating:** 5.0/5.0 stars **Reviewed by:** anwesh m. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** Efficient, quick governance—helpful and quick. **What do you dislike about ServiceNow AI Agents?** Nothing specific to mention—everything has been good so far. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I use it to design, develop, and deploy apps, and I also use it to look into tickets when needed. ### 37. Great AI means Great Work **Rating:** 5.0/5.0 stars **Reviewed by:** Grant M. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** AI agents allow continuity across workflows and remove tedious work and repetitive frustrations **What do you dislike about ServiceNow AI Agents?** Configuration can be challenging during setup **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Automates workflow and removes the repetitive portions of our work to increase internal customer satisfaction ### 38. A revolutionary experience **Rating:** 5.0/5.0 stars **Reviewed by:** Abhinay R. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** AI agents are very powerful and can help automate tasks without any human interaction. The sky is the limit. **What do you dislike about ServiceNow AI Agents?** Goveranance is a black box, but not anymore with AICT **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Automate incident prioritization and categorization. ### 39. ServiceNow AI Agent Elevates Our CSM, HRSD, and ITOM Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj Y. | Sr ServiceNow Platform engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** I love to use Servicenow Ai agent in our CSM, HRSD, ITOM space **What do you dislike about ServiceNow AI Agents?** To much cost for per user while we are using **What problems is ServiceNow AI Agents solving and how is that benefiting you?** The Main problem is the documentation is not clear from servicenow ### 40. Automation That Makes Work Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** helps automate work and make work easier **What do you dislike about ServiceNow AI Agents?** complexity to setup and navigate them. n **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I’ve had some time and availability issues with it, and I’d like it to be made easier for everyday work. ### 41. Advisory Solution Architect **Rating:** 5.0/5.0 stars **Reviewed by:** Stefanie J. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** It does the work for you. It does the work for you **What do you dislike about ServiceNow AI Agents?** Not all workflows are accurate. Not all workflows are accurate **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Saves time for the user. Saves time for the user. ### 42. Effective and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Prastuti K. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** Easy to build and scalable. I also like that it can call multiple functions **What do you dislike about ServiceNow AI Agents?** Nothing as such, i m yet to ascertain a flaw **What problems is ServiceNow AI Agents solving and how is that benefiting you?** L1 sd use cases, yet to scale it beyond. ### 43. Case Summarization Agent Makes Records Fast and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** nicole f. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** I love the Case Summarization Agent and Resolution Notes. Makes working records fast and easy **What do you dislike about ServiceNow AI Agents?** So far nothing, I thought it was easy to use and setup. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** increasing SLAs and faster resolution times ### 44. ServiceNow AI Agents: Great UI/UX and Strong Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** Service now AI agents UI/UX for platform owners is a great catch introduced today at K26. Integrations with all the integration agents **What do you dislike about ServiceNow AI Agents?** Licensing for AI agents is not clear and is expensive so more clarity on this would help running business easily. **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Managing AI agents under a single umbrella is a great asset to have and it helps to right governance on the number of AI agents running on ServiceNOw ### 45. Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew M. | Software Engineer Intern **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** Easy to use, good for non technical people as well as technical **What do you dislike about ServiceNow AI Agents?** A little simple for me as a technical Person, would like more options **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Offloading background tasks to the agents ### 46. AI Agents **Rating:** 4.5/5.0 stars **Reviewed by:** Winfried J. | ServiceNow Solution Sales Lead & Operations Manager **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** More governance is needed in order to really make a change **What do you dislike about ServiceNow AI Agents?** The pricing is still too high to sell this to customers **What problems is ServiceNow AI Agents solving and how is that benefiting you?** The service desk agent labor is getting too expensive ### 47. SCIM Provisioning in Azure: Seamless Identity Management **Rating:** 5.0/5.0 stars **Reviewed by:** venkat k. | system adminstrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** SCIM provisioning in Azure., Azure identity **What do you dislike about ServiceNow AI Agents?** identity end is not matured for us to do integrations in ENtra ID **What problems is ServiceNow AI Agents solving and how is that benefiting you?** I am not sure currently since we don't have it in our org ### 48. K26 Agentic workflpws **Rating:** 5.0/5.0 stars **Reviewed by:** Koushik P. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow AI Agents?** I can show a quick ROI to the stakeholders **What do you dislike about ServiceNow AI Agents?** Will not be available for all SKUs for a medium size customer **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Quick ROI for customers to be showm by the partners ### 49. Very good conference and I am looking forward to seeing how this will work **Rating:** 3.0/5.0 stars **Reviewed by:** khalil o. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow AI Agents?** Automation can simplify the majority of our work **What do you dislike about ServiceNow AI Agents?** We need to simplify the creation of these agents as selfserve **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Remediation process and false positives is taking a lot of manual work ### 50. Ai agent **Rating:** 4.5/5.0 stars **Reviewed by:** Abin M. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow AI Agents?** This agent will help reduce MTTR and resolve time **What do you dislike about ServiceNow AI Agents?** How long take set and add tools, and then if flow or scripts erc **What problems is ServiceNow AI Agents solving and how is that benefiting you?** Better self service and help L1 agent work faster - [View ServiceNow AI Agents pricing details and edition comparison](https://www.g2.com/products/servicenow-ai-agents/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+13%3A55%3A59+-0500&secure%5Bsession_id%5D=b72ada3d-d393-4cd7-9e2b-5074c39e6cc6&secure%5Btoken%5D=1a687ab718d7d59d1a745ab92a1e15900e2b3a4efd34a55d2edceb0543358a39&format=llm_user) ## ServiceNow AI Agents Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - 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[Teneo.ai](https://www.g2.com/products/teneo-ai/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## ServiceNow AI Agents Features **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation - AI IT Agents** - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top ServiceNow AI Agents Alternatives - 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