What I love most about Laivly is how intuitively they solve real, day-to-day BPO pain points. Their team is doing incredible work building innovative, user-friendly solutions like Sidd Spark that directly address agent burnout caused by heavy multitasking and long post-call wrap-up times. Integration was simple for both our leadership team and our agents, and we received personalized, consistent support throughout testing and onboarding. The Laivly team was always there to help us showcase the ROI of the Sidd Spark tool to our partners. On a previous project, introducing real-time transcription and automated summaries with Sidd Spark not only drastically improved our productivity and helped alleviate issues raised in DSATs, but it also genuinely empowered agents to focus on high-value customer interactions instead of administrative strain.

The knowledge base surfacing is the standout! Agents get the right answer pulled up in real time instead of digging through three systems, and it slots into our legacy platforms without a rebuild. On top of that, predictive notes give us a cleaner, more consistent record of every call, and the dashboards give leadership real visibility into what the virtual agents are actually doing on calls, not just call counts. Yes, without much hesitation. Once you factor in the drop in handle time, faster onboarding for new agents, and the hours our QA team isn't spending chasing incomplete notes, it paid for itself faster than most tools we've brought in. I'd rather pay for this than keep absorbing the cost of agents fumbling through five systems to find one answer. Yes, without much hesitation. Once you factor in the drop in handle time, faster onboarding for new agents, and the hours our QA team isn't spending chasing incomplete notes, it paid for itself faster than most tools we've brought in. I'd rather pay for this than keep absorbing the cost of agents fumbling through five systems to find one answer.

I love that Laivly in my case SIDD picks up all the conversation and gives me real-time scripts that help me during my calls. It guides me when it's hard to understand and provides the main points for call notes. It's also been a great help at work for transcribing calls and helps me a lot to keep track of conversations and spellings. The initial setup was really easy to follow.