--- title: Laivly Reviews meta_title: 'Laivly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how Laivly works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 34 scale: '5' date_modified: '2026-06-24' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Laivly Reviews **Vendor:** Laivly **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 34 ## About Laivly Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control. ## Laivly Pros & Cons **What users like:** - Users find Laivly **extremely helpful** for accurate transcription and efficient documentation during calls, enhancing their workflow. (5 reviews) - Users commend Laivly's **responsive customer support** , enhancing the overall experience with timely issue resolution and helpful resources. (4 reviews) - Users find Laivly's **ease of use** exceptional, boosting productivity and simplifying workflows effortlessly. (4 reviews) - Users value Laivly for its **efficiency in capturing calls and streamlining workflows** , greatly enhancing productivity and accuracy. (3 reviews) - Users value the **simple and fast setup** of Laivly, allowing for quick integration and immediate productivity boosts. (3 reviews) - Call Management (2 reviews) - Conversations Management (2 reviews) - Documentation (2 reviews) - Users appreciate the **easy integrations** of Laivly, enabling quick adoption into existing workflows for enhanced productivity. (2 reviews) - Users praise Laivly for its **easy implementation** , enhancing workflows and providing seamless integration with excellent support. (2 reviews) **What users dislike:** - Users experience **inaccuracy issues** with Laivly's transcriptions, causing misunderstandings and difficulties in note-taking. (3 reviews) - Users note a **steep initial learning curve** for advanced features in Laivly, requiring time to master the dashboard. (2 reviews) - Users express concern over the **poor understanding** of Laivly, leading to incorrect transcriptions and misinterpretations. (2 reviews) - Users face **software bugs** with Laivly, leading to challenges in functionality and efficiency despite multiple feedback attempts. (2 reviews) - Users feel that the **real-time guidance** feature of Laivly requires significant improvements for better usability. (1 reviews) - Users face **limited AI functionality** in Laivly due to recurring system errors, hindering efficiency and overall user experience. (1 reviews) - Users experience **limited language support** and face delays in bug fixes that hinder their overall satisfaction. (1 reviews) ## Laivly Reviews ### 1. Streamlines Salesforce Integration, Minor Speed Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Kyra B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Laivly?** I like Laivly's small and compact design. I appreciate that it integrates with Salesforce, the software we use. It's great that you can adjust it as needed, and there's on-the-spot support available for both myself and my agents. I also like the knowledge base, which is useful for terminology and helping with processes. When integrating new agents, Laivly makes handling the caseload easier by taking a lot of the navigation out of completing casework. The Salesforce integration is very helpful for moving through cases faster, which speeds up production and increases our service level. The initial setup was really easy, and training was straightforward and exciting because Laivly is a cute little tool. **What do you dislike about Laivly?** At present, the speed was a bit of an issue. The team does have fixes in place to kinda help with the speed, but, that was the only issue is that it just takes a lot of processing speed. **What problems is Laivly solving and how is that benefiting you?** Laivly helps me quickly find and verify order information, seamlessly imports data into Salesforce, and allows me to reject unnecessary profile information. It speeds up account verification, casework navigation, and enhances consumer support. ### 2. Fast, Simple Integration for Smarter Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** [CLB] Alexander F. | CSR 1, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Laivly?** The fact that it provides all information from the contact and helps funnel everything into one section on my screen. It allows me to review anything that was mentioned in the call. It really does allow for a quicker and smarter interaction with the customer. I love the integration and simplicity into the system and how fast it works. **What do you dislike about Laivly?** It can be worked on as nothing is perfect, however I have no qualms. **What problems is Laivly solving and how is that benefiting you?** Laivly helps contacts move quicker , more accurate, and smoother. It is able to provide a ton of information in a simple format and allow me to reference back to it afterwards. ### 3. How Laivly Impacts the performance of the agents. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian D. | Team Lead / Project Head, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Laivly?** SIDD is a highly user-friendly transcribing tool that agents use daily on every call, greatly enhancing the quality of customer support. Its implementation is straightforward, allowing teams to quickly integrate it into their workflows. With reliable customer support and seamless integration with existing systems, SIDD ensures smooth operation and efficient case management. Features like swift notes and case linking contribute to accurate and timely note-taking, making it an essential tool for agents who rely on it frequently throughout their workday. **What do you dislike about Laivly?** While SIDD offers a rich set of features that greatly enhance agent productivity, some users might find that exploring all its capabilities takes a bit of time. However, with the help of our very own SIDD task force, everything is going smoothly with the agents **What problems is Laivly solving and how is that benefiting you?** SIDD greatly assists agents in managing their after-call work efficiently, allowing them to handle more phone calls and increasing the opportunity for positive customer surveys. By streamlining post-call tasks, SIDD enables agents to dedicate more time and focus to resolving customer concerns without the distraction of additional administrative work. ### 4. Cuts ACW with Clearer Notes, but Frequent Disconnects and Transcription Errors **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Laivly?** Transcript program allows us to reduce ACW while improving detailed note taking. Allows us to have a clearer picture when investigating cases **What do you dislike about Laivly?** Program software is demanding on computers. Disconnects frequently. Transcript will not properly translate words, leading into incorrect information being displayed in notes **What problems is Laivly solving and how is that benefiting you?** SIDD helps reduce the increasing number of ACW via providing us with our note template will call information filled out in some areas. Allowing us to increase calls taken via ACW reduction ### 5. Effortless Integration and Rapid Results with Sidd **Rating:** 5.0/5.0 stars **Reviewed by:** Richard D. | SVP, Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Laivly?** Easy Integration: The fact that the Sidd platform integrates seamlessly with our existing tech stack—without the need for complex APIs or replatforming—meant we were up and running and seeing results much faster than we ever anticipated. **What do you dislike about Laivly?** Initial Learning Curve on Advanced Features: While the basic setup is quick, it took some time for our administrators to fully explore and utilize all the advanced features within the Sidd Studio dashboard. More in-depth, self-service admin tools would be a bonus, but the support team quickly fills that gap. **What problems is Laivly solving and how is that benefiting you?** Laivly's Sidd AI Platform solves critical contact center problems by increasing agent consistency, reducing operating costs, and speeding up agent proficiency. It achieves this primarily through its Sidd Duo agent assist feature, which provides real-time guidance, ensuring policy adherence and high-quality customer experiences. Furthermore, the platform drives efficiency by automating tedious tasks like post-call note-taking (ACW), significantly lowering Average Handle Time (AHT) and boosting overall agent productivity and satisfaction, all while integrating quickly and easily over existing contact center technology stacks. **Official Response from Sara Shimoji:** > Hi Richard, This is such a great review to read! Thank you for taking the time to share about the success you've had with Sidd. We love working with clients like you. Cheers to continued success together! ### 6. Laivly Streamlines Agent Workflows with Easy Knowledge Base Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Laivly?** From what I've observed- Laivly is a great and easy tool that would allow our agents easy access to knowledge base and surfacing the proper responses which helps with workflow orchestration. I also appreciate that is works well with legacy systems so that the information flows through smore easily and accessibly by agents **What do you dislike about Laivly?** sometimes there may be small inconsistencies based on dialects which requires the program to kind of "retry" but the performance is still strong but may require agents to adjust some of the solutions presented **What problems is Laivly solving and how is that benefiting you?** Reducing handle time and increasing the quality of the conversation because the information is surfaced more readily to navigate questions and concerns from customers ### 7. Streamlines Calls with Accurate Transcription **Rating:** 5.0/5.0 stars **Reviewed by:** schela l. **Reviewed Date:** December 03, 2025 **What do you like best about Laivly?** I use Laivly primarily for SIDD transcription, where it has proven to be extremely helpful in accurately transcribing entire conversations during calls, which reduces the need for manual note-taking and helps prevent missing important details. This feature is particularly useful as it saves significant time on documentation, allowing me to focus on the caller. Another aspect of Laivly that I appreciate is its ability to generate a case note after each call. This provides a clear summary of the assistance provided to the caller, which further streamlines my work processes. The combination of these features makes Laivly an excellent tool, and I would strongly recommend it to anyone in a role that involves frequent calls and follow-up documentation. I can confidently give it a 10 out of 10 rating for recommendation. **What do you dislike about Laivly?** The real-time guidance still needs some improvement. **What problems is Laivly solving and how is that benefiting you?** I find Laivly reduces manual note-taking and saves time on documentation by transcribing conversations and generating case summaries after each call, allowing me to focus on the caller and prevent missing important details. **Official Response from Sara Shimoji:** > Hi Schela, I'm so happy to hear case notes and transcription have made your job easier and saved you lots of time. Thanks so much for the review! ### 8. Boosted Call Efficiency with Seamless Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** sinakit h. **Reviewed Date:** December 02, 2025 **What do you like best about Laivly?** I greatly appreciate how Laivly captures what the consumer says during calls, allowing me to revisit any part of the conversation that I might have missed. This feature is invaluable for ensuring accuracy and clarity, providing me the opportunity to clarify and confirm the information conveyed. Additionally, Laivly streamlines my workflow by logging calls and capturing resolutions efficiently, enhancing my overall productivity. The integration of real-time guidance during calls is especially beneficial, as it assists in maintaining a smooth flow and delivering prompt information to the consumer. Moreover, the setup process of Laivly is simple and fast, which enabled me to get started without any hassle. Its capability to track consumer commentary with precision ensures that no detail is overlooked, making my work tasks more manageable and less prone to error. **What do you dislike about Laivly?** Sometimes it would not transcribe the call. **What problems is Laivly solving and how is that benefiting you?** I use Laivly to log calls, capture resolutions, and track consumer mentions, which provides real-time guidance during calls and allows me to clarify information by reviewing what was said. **Official Response from Sara Shimoji:** > Hi Sinakit, Thank so much for the positive review! We love hearing from users like you who make the most of Sidd and enjoy using it! I love how easy it was for you to set up. Hopefully your account will be able to use even more of Sidd's features to help you achieve even more success with Sidd!! ### 9. Streamlines Customer Service with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ma. Veronica M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Laivly?** I use Laivly to enhance customer connections through its precise conversation transcription capabilities, which significantly improves our service delivery. I love how it boosts our operational metrics by providing standardized and high-quality case notes, thereby minimizing the after-call work for agents. The ease of getting in contact with their support team and submitting feedback is a feature I really appreciate. Furthermore, I admire the diligence with which issues are addressed and resolved. Laivly's response time to inquiries is consistently timely and reassuring, which adds to the overall positive experience. I also loved working side by side with Emily during the implementation of the AI in operations. **What do you dislike about Laivly?** Occasionally, SIDD presents bugs, and it has taken multiple instances of communication to get them looked at. Additionally, issues with transcription in languages other than English were reported and required up to four communications before action was taken. These challenges indicate a need for more efficient resolution processes for bug fixes and multilingual support. **What problems is Laivly solving and how is that benefiting you?** Laivly enhances customer connections with precise transcriptions and improves metrics by standardizing quality case notes, reducing after-call work for agents. **Official Response from Sara Shimoji:** > Thank you so much for the positive review! The fact Sidd is an important part of boosting your operational metrics and reduces after-call work makes us very happy to hear. However, what love the most is hearing our team has been incredible to work with. We agree that our support team and Emily are incredible! ### 10. User-Friendly and Efficient with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Priya A. **Reviewed Date:** November 07, 2025 **What do you like best about Laivly?** I find Laivly incredibly user-friendly, which is a standout feature for me. The interface is intuitive and makes it easy to operate, enhancing overall work efficiency. The implementation of Laivly into our workflow was seamless, especially with the support of Amanda, who provided excellent mentorship and hands-on assistance, making the transition smooth and issue-free. I am particularly impressed with the AI role play and Sid Spark tools within Laivly, which have significantly enhanced our case documentation processes through automation. My team truly enjoys using Sid Spark, as it has streamlined tasks and improved our productivity. Overall, my experience with Laivly, supported by the fantastic Amanda and the team, has been immensely rewarding. I am thrilled with the results we've achieved together, particularly in launching Sid Spark. **What do you dislike about Laivly?** I encounter some system errors while using Laivly's AI tools. Despite feedback provided for improvement, these errors pose challenges, affecting the AI tool's functionality and efficiency. **What problems is Laivly solving and how is that benefiting you?** We use Laivly for automated case documentation with our SID spark tool, and its user-friendly interface enhances our workflow. **Official Response from Sara Shimoji:** > Hi Priya, Thank you so much for the wonderful review. It makes me so happy to hear that Amanda has been an excellent mentor to you with the implementation of Sidd. She's absolutely incredible at what she does and this review reflects that well. I absolutely love reading about how much Sidd has helped your team. Thanks so much for taking the time to share this with us! ### 11. Effortless Calls with Accurate Transcription and Note-Taking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Laivly?** I like how efficient it makes the call process, especially with both its transcription and its note-taking capabilities. **What do you dislike about Laivly?** I honestly don’t think there are any negatives to Laivly. **What problems is Laivly solving and how is that benefiting you?** Laivly helps solve our problem of keeping notes clear and concise. It handles the wording for you, so you don’t have to worry about how detailed your notes are. ### 12. Sleek Aesthetics and Predictive Notes That Help Our Team **Rating:** 4.0/5.0 stars **Reviewed by:** Solange T. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Laivly?** The asthetics and predictive notes it provides my employees **What do you dislike about Laivly?** It is not integrated into the CRM tools e.g. Salesforce intergration like Einstein or Agent Assist. **What problems is Laivly solving and how is that benefiting you?** Call efficiency ### 13. 5/5 Stars for the Laivly team! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor R. | Program Manager, Marketplace Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Laivly?** Laivly's been an incredible partner throughout the launch. Their team is intuitive, responsive, and knowledgeable, providing amazing support to our business during the launch. Ray facilitated meetings with poise, professionalism, and was always a breath of fresh air. Kellie was ready to answer any question we had, and helped ensure training went off without a hitch. Amanda understood the technical issues and requests we raised, taking quick actions to make improvements within the tool. The platform itself has made a real difference in our agent and user experience, providing Turo with a much needed AI tool. Overall, launching Laivly felt seamless thanks to the teams dedication and expertise. **What do you dislike about Laivly?** No downsides! If I had to be picky, I would say some of the naming conventions (Sidd Spark, Spark Notes, Swift Notes) are a bit confusing. **What problems is Laivly solving and how is that benefiting you?** Reducing agent handle time through increased comprehension Reducing after call work due to summarized notations by AI **Official Response from Sara Shimoji:** > We are thrilled to hear that you had such a positive experience with our team, Connor. Thanks so much for your kind words and for shouting out the team members who made a difference for you. (We agree, they are all pretty amazing!) We appreciate your feedback on the naming conventions too, we want to ensure that we are clear and descriptive with all the amazing features that Sidd has to offer. ### 14. Responsive Support, But Transcription Accuracy Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Laivly?** When I report an Issue, the team is responsive and works on getting it fixed. I appreciate the RTGs that pop up for help while on a call. I like the case notes that can be added to the agent notes. SIDD is easy to use, and the steps to go through to report any errors is helpful. **What do you dislike about Laivly?** SIDD does not have proper transcriptions and sometimes records things incorrectly that were not even said on the call. This makes it hard to fix your own notes if you happen to miss something that should be documented. **What problems is Laivly solving and how is that benefiting you?** They are adding in RTGs that make it helpful on the call, so you don't have to go digging for answers. **Official Response from Sara Shimoji:** > Hello! I'm happy to hear you've had such a positive experience with our team any time you have needed to reach out. We're glad Sidd is helpful to you, especially our Real Time Guidance. It was designed to make agents' lives easier! We're working on transcription accuracy every day and hope you see these improvements as you continue working with Sidd! ### 15. Team Lead **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Laivly?** From a technical standpoint, Sidd was lightweight, stable, and incredibly effective out of the box. It integrated cleanly with our environment, required minimal IT overhead, and was easy to deploy across multiple endpoints. We saw immediate performance gains—reduced handle time, improved workflow efficiency, and fewer errors during repetitive tasks. The UI was clean, and agent adoption was high without the need for ongoing training or heavy support. **What do you dislike about Laivly?** There’s a bit of a learning curve when first exploring everything Laivly can do, especially for teams new to automation or AI tools, and my team is. That said, the initial setup was really surprisingly smooth. The Laivly team helped guide us through the onboarding. Once we understand how everything connects, it became an incredibly powerful tool for us. **What problems is Laivly solving and how is that benefiting you?** As a Team Lead in a fast-paced call center, one of our biggest challenges was ensuring consistency, speed, and accuracy across a large team of agents, especially with varying levels of experience and high turnover rates. Laivly’s AI-powered platform, Sidd, helps solve that by automating routine UI tasks that used to slow our agents down. Things like copy-pasting data between systems, toggling through multiple apps, and searching for customer context, Sidd handles all of that. It’s like having a smart assistant working alongside every agent. It surfaces the right data at the right moment, keeps them focused in one system, and removes a lot of the friction that leads to errors or slow handle times. It also helped us standardize performance across the board, which make coaching less reactive. Agents became more confident witch makes them faster, and more accurate, without needing constant oversight. On the backend, it’s been low-maintenance and reliable, which matters a lot when you’re running multiple shifts across different time zones. Laivly gave us a way to optimize productivity and improve customer experience without burning out our teams or increasing training time. It’s been a true game-changer for operational efficiency. **Official Response from Sara Shimoji:** > We're so grateful for your explanation of how Sidd has helped solve challenges and benefited your team. We're delighted that Laivly has been a true game-changer for your operational efficiency. Can't wait to see even more success on your program! ### 16. Sidd Makes Daily Tasks Easier and Keeps Me Informed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Laivly?** I really enjoy using the Sidd program. It helps me daily when I may miss some important information every once in a while **What do you dislike about Laivly?** I dislike that Sidd thinks that I am swearing most of the time, when I do not swear at work, and I try to remain professional at all times. I also dislike how it refers to everyone as a consumer, even when they are not consumers. **What problems is Laivly solving and how is that benefiting you?** Laivly's Sidd program helps me do my job more efficiently. They also provide great support, if and when it is needed. **Official Response from Sara Shimoji:** > Hi, Thanks you so much for leaving a review! We're glad to hear that it helps you catch important information that you need to capture. I'm so sorry to hear about the transcriptions reflecting other things. We are working on our transcription accuracy consistently as a team and really appreciate the feedback. We hope you continue to see all these improvements as you continue working with Sidd! ### 17. Focused on Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Athena M. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Laivly?** Laivly's agent copilot-called SIDD, which transcribes the calls and delivers real-time guidance. It helps our team navigate complex workflows quickly. **What do you dislike about Laivly?** SIDD is a great tool, though it still has a big room to improve in terms of accurate transcribing and giving specific real-time guidance to long calls, which has multiple complaints. **What problems is Laivly solving and how is that benefiting you?** Laivly is a big help to our team in terms of resolution times. Prior to SIDD implementation, our team needed to transcribe the most important part of the conversation, provide resolution, and create agent notes at the same time, which led to high Average Handle Time (AHT). Now, our team can just focus on helping our customers, as SIDD is already doing the transcription and provides an agent summary for the call. **Official Response from Sara Shimoji:** > Thanks so much for the feedback, Athena! I know when we last spoke you mentioned that the recent changes we made to Sidd's transcription has improved the tool quite a bit, which is hopeful to hear. We are working to ensure that it can capture even the most complex cases with accuracy. I know you've got some incredible tenured agents on your team and I'm glad they're successfully working with Sidd to provide the best possible transcriptions and summaries. Always happy to hear Sidd is able to help lower AHT and help your team improve your KPIs. ### 18. Experiences with Laivly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Laivly?** Our collaboration with Laivly has focused on the implementation and adoption of performance-driving tools. These resources have been part to our action plans for optimizing key metrics, notably Average Handle Time and documentation. We have successfully quantified the tools' efficacy by analyzing the performance variance between adopting and non-adopting teams. Using the available reporting infrastructure provides critical trend analysis, and our ongoing partnership with Laivly ensures the tools are continuously refined to meet our specific operational demands. **What do you dislike about Laivly?** I have no complaints about Laivly's ongoing support, which has been both responsive and effective. The only minor hurdle we faced was at the very beginning. The initial push to drive usage and results occurred before we had fully familiarized ourselves with the platform's dashboards and resources. Ensuring users understand all the available tools before focusing on performance would make the adoption process more seamless. **What problems is Laivly solving and how is that benefiting you?** First, its complete voice transcription ensures we have an accurate record of customer requests, which prevents errors and follow-up questions. Second, its ability to create summaries that can be tailored to our program's specific standards provides a significant advantage, as it ensures all documentation is both consistent and compliant. **Official Response from Sara Shimoji:** > Thank you so much for sharing your experience with Laivly. We are thrilled to hear that we have been instrumental in optimizing key metrics for your team. We also appreciate your suggestion to familiarize users with all available tools. There's definitely a lot that Sidd can unlock! Our support team at Laivly truly is amazing! I'm so glad to hear that they have been responsive and effective for your team. If you have any further feedback or if there is anything specific you would like us to address, please feel free to reach out to your Customer Success Manager. We value your partnership and look forward to continuing to support your success. ### 19. Easy solution high ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Laivly?** What stands out is how quickly we were able to implement Laivly across multiple teams. The setup was simple, and onboarding new users has been smooth thanks to the platform’s intuitive design. It gives me full visibility into performance and adoption, and it’s flexible enough to scale as our needs grow. Seeing both the impact and the engagement from users has made it easy to champion internally. **What do you dislike about Laivly?** Managing a large user base means we occasionally run into questions about permissions or edge-case scenarios, and I’d love even more self-serve admin tools in some areas. That said, the Laivly team is responsive and quick to help, which has made these moments easy to resolve. **What problems is Laivly solving and how is that benefiting you?** Laivly is helping us bring consistency, accuracy, and speed to workflows that used to be manual and error-prone. From an admin perspective, it reduces operational drag and gives us real-time visibility into what’s working and what’s not. We’re able to track adoption, spot performance trends, and continuously optimize without relying on clunky reporting or multiple tools. It’s been a huge unlock for managing quality at scale. **Official Response from Sara Shimoji:** > It's great to hear that Laivly has helped bring consistency, accuracy, and speed to your work. We're happy you've been able to leverage the tool to help with real-time visibility into your org's performance. We're working to bring more self-serve tools to you to power up your program even further. ### 20. Collaborative Team, Compelling Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Laivly?** Laivly’s team approach was to get really deep learning on our product and team that allowed them to identify issues we didn’t see ourselves and to formulate available options of solutions to them all while speaking our internal jargoned language. In brief, they found problems we didn’t know we had and told us how to fix them and spoke our language (not some technology mumbo jumbo). **What do you dislike about Laivly?** It took time to deploy and really see the benefits. The team was patient with building the process but it did take some time to get started. **What problems is Laivly solving and how is that benefiting you?** First, we have been focused on resolving product issues that caused customers to contact support and we greatly improved much of our product addressing the low hanging fruit over the course of several years. But support demand still exists. It’s just that we took away all the easy scenarios from our human agents. The low handle time cases and the easy CSAT cases were now addressed by product enhancements. So we were left with our agents dealing with high handle time problems where it is difficult to follow our procedures and satisfy the customer. Secondly, at the same time the nature of the question types has grown in fragmentation creating a lengthy, long-tail of contact types. Some scenarios that an agent will be trained on initially, but then not encounter an example for probably every few months. It’s hard to remember the full procedure for such an infrequent process, so this requires consultation of a knowledge base to recall the process. Finally, our agents work with a dozen plus homegrown browser based tools that require distinct logins and require navigation training as none of the UIs are consistent. We termed this overall scenario a “high cognitive load” for our human agents. It takes a lot to keep your mind on all of these details while also trying to listen and respond to a customer in any channel. **Official Response from Sara Shimoji:** > Thank you for sharing your positive experience! It's so cool hearing that our team was able to catch things that your team hadn't even flagged yet. We come from the world of contact centers, so speaking the language comes (somewhat) naturally to us. Although we do still get stumped with some acronyms. 😆 We love working with teams like yours who invest in a proper deployment and setup to deliver the best results possible. One of the things that sets Laivly apart is that Sidd works with your existing tech stack. It's great hearing about how our platform agnostic tool has reduced your teams' "high cognitive load". It helps them focus on doing what they do best - connecting with your customers! ### 21. Laivly makes AI Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Laivly?** Getting started with Laivly was a breeze; no complicated setup or lengthy onboarding. We were seeing real value within just a few days. The platform is user-friendly and blends seamlessly into our existing workflows. It’s quick, intelligent, and truly makes our work easier. **What do you dislike about Laivly?** Laivly’s a powerful platform. Setup was quick, but it took a bit of time to really dive into everything it can do. We’ve been learning along the way, and the team has been great at helping us uncover the more advanced features we didn’t tap into right away. **What problems is Laivly solving and how is that benefiting you?** Laivly takes the repetitive, manual parts of support off our team’s plate and replaces them with faster, more reliable automation. It’s helped us cut down on errors, stay consistent, and make smarter decisions with real-time insights. Best of all, it didn’t take a massive IT effort or months of prep—we saw impact quickly. **Official Response from Sara Shimoji:** > We're glad to hear that Sidd is helping take the repetitive, manual parts of support off your team's plate. We love that Sidd can handle all these things so that agents can focus on connecting with the customer. Thank you so much for sharing! ### 22. Lavily: Team Effort **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Laivly?** I would recommend Lavily for the people first and the tool second. The team is very responsive to discussions, collaboration, and solutions. **What do you dislike about Laivly?** I'd like to say, I can't think of anything at this time. **What problems is Laivly solving and how is that benefiting you?** Agents have high handle times with calls. Customers are hard to hear and understand on call many of the times. With Sidd, the transcription allows agents to focus on hearing the customer and trying to solve their issue. Sidd's transcription has proven that agent handle time is decreasing in most cases. With Spark Notes, AI scrubs the call and immediately puts the call info into our companies formatted notes- this also trims down AHT but also provides each call - agents have the notes, they spend less time creating notes- Sidd can provide them. **Official Response from Sara Shimoji:** > Thank you for your positive feedback! We are glad to hear that our team's responsiveness and collaboration have made a positive impact on working with Lavily. Love hearing how the transcriptions have enhanced both your metrics and Customer Experience. ### 23. SIDD Spark is amazing and helpful tool to make our lives easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Elle F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Laivly?** Voice to text Helpful to recall the main reason why customers are calling Can scroll for any issue that has not been addressed yet - multipel contacts Copy paste for documentation **What do you dislike about Laivly?** Error message Accent, some words were unrecognized **What problems is Laivly solving and how is that benefiting you?** Laivly's SIDD spark solves the critical problem of inefficient manual documentation during customer interactions. This benefits me by increasing my team's efficiency, improving the quality of their work, and allowing them to provide a better customer experience. **Official Response from Sara Shimoji:** > We're glad to hear that you find Sidd helpful and that it's making your life easier. It's fantastic to hear how Sidd is solving the problem of inefficient manual documentation and benefiting your team's efficiency and customer experience. Thank you for sharing! ### 24. A Grateful Reflection on My Journey with SIDD **Rating:** 5.0/5.0 stars **Reviewed by:** Shaik M. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Laivly?** The way they interact and adhere to their commitment and deliver best service. **What do you dislike about Laivly?** There is nothing to dislike about Lavily, every experience and interaction with the Lavily solutions is amazing. **What problems is Laivly solving and how is that benefiting you?** Lavily team has made a software ( SIDD ) which helps to craft proper and polished responses to the customer through chat/emails but also has a measurable impact on every users quality and reducing response time. **Official Response from Sara Shimoji:** > Shaik, thank you for your kind words! Our team has truly enjoyed working with you. Your name comes up often as one of our favourite Sidd Champions. Thanks for everything that you do. Looking forward to continue our journey together. ### 25. Great partnership, technology, and people **Rating:** 5.0/5.0 stars **Reviewed by:** Ebrahim H. | Vice President Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Laivly?** The technology and the people. Laivly has great AI tech - both customer and agent facing. **What do you dislike about Laivly?** I have worked with the team for over a year and have no dislikes **What problems is Laivly solving and how is that benefiting you?** Lost order fraud detection and reships. Improving agent efficiency through summarized case notes and Gen AI email responses **Official Response from Sara Shimoji:** > Ebrahim, thank you so much for sharing your experience with Laivly! The team speaks so highly of you, happy to be working together and can't wait to see the success your team achieves with Sidd (& maybe even a custom swag design collab one day!?) ### 26. Easy to document, you can save time. **Rating:** 4.5/5.0 stars **Reviewed by:** Reyda N. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Laivly?** Saving time because it has already summarized what happened in the call. **What do you dislike about Laivly?** If it was updated occasionally because the summary was not good, it is sometimes incorrect. **What problems is Laivly solving and how is that benefiting you?** n/a **Official Response from Sara Shimoji:** > We're happy to hear that Laivly is helping you save time and record your calls accurately. We are continuously working to improve our call summaries to provide the most accurate and helpful information for our users. We've gotten great feedback on some of the recent updates and hope that it's been helping with your transcription summaries as well! ### 27. Providing more constructive and detailed documentation for every call. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Laivly?** It gives us the correct and accurate details of what we did or response to our customer. **What do you dislike about Laivly?** Sometimes it has an error with the transcription. **What problems is Laivly solving and how is that benefiting you?** It benefits me because we don't need to construct anymore and it's more convenient to use because it has a suggested script. **Official Response from Sara Shimoji:** > Thank you for sharing your experience with Laivly. We understand the importance of accurate documentation and will continue to enhance our transcription capabilities. Appreciate your feedback! ### 28. Great product, great management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Laivly?** Laivly has reduced our AHT, improved our agent efficiency and created an improved customer experience in a very short time! **What do you dislike about Laivly?** We at first would have liked more control over some functions but the team listened and was able to give that to us! **What problems is Laivly solving and how is that benefiting you?** Laivly is creating a more standardized, efficient agent experience which provides customers with a consistent resolution **Official Response from Sara Shimoji:** > Thanks so much for leaving a review. Love hearing how quickly Sidd improved outcomes on your program and how the team was super responsive to your needs. We appreciate your feedback! ### 29. The Experience is Real **Rating:** 5.0/5.0 stars **Reviewed by:** Charo A. | Campus Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Laivly?** What I like best about Laivly is that there are no hidden fees, or surprises that come with their product. **What do you dislike about Laivly?** I wish there were more products available to choose from **What problems is Laivly solving and how is that benefiting you?** Helping our CSRs grasp another way to resolve issues. **Official Response from Sara Shimoji:** > We appreciate your positive feedback, Charo. t's great to hear that Laivly is helping your agents improve their issue resolution methods. We've got lots of exciting features coming that will continue to solve even more end-to-end problems in the contact center! ### 30. This Laivly is really nice! **Rating:** 5.0/5.0 stars **Reviewed by:** Ralph Ryan M. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Laivly?** Almost perfect when generating notes because not of the concern is correct. **What do you dislike about Laivly?** Its not accurate most of the time especially when the concern of the customer is difficult **What problems is Laivly solving and how is that benefiting you?** NA **Official Response from Sara Shimoji:** > We appreciate your positive feedback! We're continuously striving to improve the accuracy of our note generation, particularly for more difficult customer concerns. Happy to hear that it's almost perfect :D Thanks for sharing, Ralph. ### 31. easy access **Rating:** 5.0/5.0 stars **Reviewed by:** Philip D. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Laivly?** easy access generating notes copy then done. **What do you dislike about Laivly?** sometimes the notes are incorrect it needed to be fix. **What problems is Laivly solving and how is that benefiting you?** faster notes just copy and done it will make less time. **Official Response from Sara Shimoji:** > Thank you for sharing what you like best about Laivly! We're glad to hear that the easy access and note generation feature are benefiting you. Glad to work with such amazing agents to help the case notes achieve perfection. ### 32. good **Rating:** 5.0/5.0 stars **Reviewed by:** Niño L. | customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Laivly?** automatically providing script and easy to use **What do you dislike about Laivly?** some information are incorrect needs to be improve. **What problems is Laivly solving and how is that benefiting you?** good **Official Response from Sara Shimoji:** > We're happy to hear that you find our transcription feature easy to use. We understand the importance of accurate information and are continuously working to improve in that area. Thank you for bringing this to our attention! ### 33. The tool is highly useful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Laivly?** real time transcriptions is remarkable.. **What do you dislike about Laivly?** The tool is highly useful, though it frequently malfunctions and does not generate an accurate conversation summary sometimes. **What problems is Laivly solving and how is that benefiting you?** taking too much time in documenting customer's concern and the resolution provided. **Official Response from Sara Shimoji:** > We're glad to hear that you find our real-time transcriptions remarkable! We're working every day to ensure conversation summaries are as accurate as possible - but in the meantime we are grateful for the agents who are working together with the AI to make it perfect! ### 34. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Laivly?** They captured all the conversation we have with cx **What do you dislike about Laivly?** Sometimes SIDD having issues generated the transcript **What problems is Laivly solving and how is that benefiting you?** They provided reliable works **Official Response from Sara Shimoji:** > We're glad to hear that you appreciate Sidd's ability to transcribe conversations with customers. We're constantly working to improve Sidd and I hope that you're seeing these improvements in your workflow. Lots of our users are reporting more accuracy and reliability every day! In the meantime, please feel free to share feedback with our team so we can continue to make things better. - [View Laivly pricing details and edition comparison](https://www.g2.com/products/laivly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+04%3A27%3A29+-0500&secure%5Bsession_id%5D=9c836873-d96a-4610-8e00-fa3707b7b677&secure%5Btoken%5D=922bfdbffb21dcdf4710d2e145175d639a11b75c07c3b4d5195f4a682c9a6105&format=llm_user) ## Laivly Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Laivly](https://www.g2.com/products/laivly/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Laivly Features **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Document Processing **Autonomy** - Task Execution - Problem Solving ## Top Laivly Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,425 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,628 reviews)