Laivly Reviews & Product Details

SIDD is a highly user-friendly transcribing tool that agents use daily on every call, greatly enhancing the quality of customer support. Its implementation is straightforward, allowing teams to quickly integrate it into their workflows. With reliable customer support and seamless integration with existing systems, SIDD ensures smooth operation and efficient case management. Features like swift notes and case linking contribute to accurate and timely note-taking, making it an essential tool for agents who rely on it frequently throughout their workday. Review collected by and hosted on G2.com.

While SIDD offers a rich set of features that greatly enhance agent productivity, some users might find that exploring all its capabilities takes a bit of time. However, with the help of our very own SIDD task force, everything is going smoothly with the agents Review collected by and hosted on G2.com.

Easy Integration: The fact that the Sidd platform integrates seamlessly with our existing tech stack—without the need for complex APIs or replatforming—meant we were up and running and seeing results much faster than we ever anticipated. Review collected by and hosted on G2.com.

Initial Learning Curve on Advanced Features: While the basic setup is quick, it took some time for our administrators to fully explore and utilize all the advanced features within the Sidd Studio dashboard. More in-depth, self-service admin tools would be a bonus, but the support team quickly fills that gap. Review collected by and hosted on G2.com.

I use Laivly primarily for SIDD transcription, where it has proven to be extremely helpful in accurately transcribing entire conversations during calls, which reduces the need for manual note-taking and helps prevent missing important details. This feature is particularly useful as it saves significant time on documentation, allowing me to focus on the caller. Another aspect of Laivly that I appreciate is its ability to generate a case note after each call. This provides a clear summary of the assistance provided to the caller, which further streamlines my work processes. The combination of these features makes Laivly an excellent tool, and I would strongly recommend it to anyone in a role that involves frequent calls and follow-up documentation. I can confidently give it a 10 out of 10 rating for recommendation. Review collected by and hosted on G2.com.

The real-time guidance still needs some improvement. Review collected by and hosted on G2.com.

I greatly appreciate how Laivly captures what the consumer says during calls, allowing me to revisit any part of the conversation that I might have missed. This feature is invaluable for ensuring accuracy and clarity, providing me the opportunity to clarify and confirm the information conveyed. Additionally, Laivly streamlines my workflow by logging calls and capturing resolutions efficiently, enhancing my overall productivity. The integration of real-time guidance during calls is especially beneficial, as it assists in maintaining a smooth flow and delivering prompt information to the consumer. Moreover, the setup process of Laivly is simple and fast, which enabled me to get started without any hassle. Its capability to track consumer commentary with precision ensures that no detail is overlooked, making my work tasks more manageable and less prone to error. Review collected by and hosted on G2.com.

Sometimes it would not transcribe the call. Review collected by and hosted on G2.com.

I use Laivly to enhance customer connections through its precise conversation transcription capabilities, which significantly improves our service delivery. I love how it boosts our operational metrics by providing standardized and high-quality case notes, thereby minimizing the after-call work for agents. The ease of getting in contact with their support team and submitting feedback is a feature I really appreciate. Furthermore, I admire the diligence with which issues are addressed and resolved. Laivly's response time to inquiries is consistently timely and reassuring, which adds to the overall positive experience. I also loved working side by side with Emily during the implementation of the AI in operations. Review collected by and hosted on G2.com.

Occasionally, SIDD presents bugs, and it has taken multiple instances of communication to get them looked at. Additionally, issues with transcription in languages other than English were reported and required up to four communications before action was taken. These challenges indicate a need for more efficient resolution processes for bug fixes and multilingual support. Review collected by and hosted on G2.com.

I find Laivly incredibly user-friendly, which is a standout feature for me. The interface is intuitive and makes it easy to operate, enhancing overall work efficiency. The implementation of Laivly into our workflow was seamless, especially with the support of Amanda, who provided excellent mentorship and hands-on assistance, making the transition smooth and issue-free. I am particularly impressed with the AI role play and Sid Spark tools within Laivly, which have significantly enhanced our case documentation processes through automation. My team truly enjoys using Sid Spark, as it has streamlined tasks and improved our productivity. Overall, my experience with Laivly, supported by the fantastic Amanda and the team, has been immensely rewarding. I am thrilled with the results we've achieved together, particularly in launching Sid Spark. Review collected by and hosted on G2.com.

I encounter some system errors while using Laivly's AI tools. Despite feedback provided for improvement, these errors pose challenges, affecting the AI tool's functionality and efficiency. Review collected by and hosted on G2.com.

Laivly's been an incredible partner throughout the launch. Their team is intuitive, responsive, and knowledgeable, providing amazing support to our business during the launch. Ray facilitated meetings with poise, professionalism, and was always a breath of fresh air. Kellie was ready to answer any question we had, and helped ensure training went off without a hitch. Amanda understood the technical issues and requests we raised, taking quick actions to make improvements within the tool.

The platform itself has made a real difference in our agent and user experience, providing Turo with a much needed AI tool. Overall, launching Laivly felt seamless thanks to the teams dedication and expertise. Review collected by and hosted on G2.com.

No downsides! If I had to be picky, I would say some of the naming conventions (Sidd Spark, Spark Notes, Swift Notes) are a bit confusing. Review collected by and hosted on G2.com.

When I report an Issue, the team is responsive and works on getting it fixed. I appreciate the RTGs that pop up for help while on a call. I like the case notes that can be added to the agent notes. SIDD is easy to use, and the steps to go through to report any errors is helpful. Review collected by and hosted on G2.com.

SIDD does not have proper transcriptions and sometimes records things incorrectly that were not even said on the call. This makes it hard to fix your own notes if you happen to miss something that should be documented. Review collected by and hosted on G2.com.

From a technical standpoint, Sidd was lightweight, stable, and incredibly effective out of the box. It integrated cleanly with our environment, required minimal IT overhead, and was easy to deploy across multiple endpoints. We saw immediate performance gains—reduced handle time, improved workflow efficiency, and fewer errors during repetitive tasks. The UI was clean, and agent adoption was high without the need for ongoing training or heavy support. Review collected by and hosted on G2.com.

There’s a bit of a learning curve when first exploring everything Laivly can do, especially for teams new to automation or AI tools, and my team is. That said, the initial setup was really surprisingly smooth. The Laivly team helped guide us through the onboarding. Once we understand how everything connects, it became an incredibly powerful tool for us. Review collected by and hosted on G2.com.

I really enjoy using the Sidd program. It helps me daily when I may miss some important information every once in a while Review collected by and hosted on G2.com.

I dislike that Sidd thinks that I am swearing most of the time, when I do not swear at work, and I try to remain professional at all times. I also dislike how it refers to everyone as a consumer, even when they are not consumers. Review collected by and hosted on G2.com.