CloseBot Reviews & Product Details

I absolutely love how intuitive CloseBot is, even for complete noobs like us. Even with minimal use of its features, the time savings and overall value are huge as the bot gets trained to handle more and more conversations. Our support team saves roughly 2–3 hours every day by offloading support interactions and inquiries to CloseBot, and only about 2% of bot responses need revision (mostly because of our own documentation, not the bot).

The integration with GoHighLevel, which we’ve daisy-chained to Slack, has been seamless. It lets us automate real-time notifications and smoothly hand off support to live team members when needed. The scenario-based conversation design also makes it easy to build natural, human-like interactions that genuinely help users, and we’ve seen amazing results in both support and sales.

CloseBot’s ability to empathize and handle nuanced conversations is honestly mind-blowing. It can even coach users or qualify leads. We’ve only begun to scratch the surface of CloseBot for sales, but as an AI support engine it continues to impress us. When we review the conversations, we feel confident that CloseBot is representing us well in every interaction. Review collected by and hosted on G2.com.

Honestly, there isn't much to dislike. If anything, our early limitations came from our own lack of knowledge rather than the system itself. Some users might struggle if they don't follow the best practices or ignore the helpful tutorials, which can lead to less effective bots. But the platform itself keeps getting easier to use with more tooltips and guidance. Bryce and the team are continuing to add the features that keep this bot the best on the market. Review collected by and hosted on G2.com.

I love it because it handles my follow-ups automatically and keeps my pipeline organized without me doing all the manual CRM work. Review collected by and hosted on G2.com.

I dislike that sometimes it can feel a bit too automated — like it nudges me even when I already know what I’m doing.

And when I’m moving fast, I’d wish it understood the context a little better so it didn’t remind me about things I’ve mentally already handled. Review collected by and hosted on G2.com.

Its low code or no code approach enable teams to allocate resources effectively and efficiently. Its automation strengthens team by diversifying repetitive tasks to automation agents and freeing up resources for important tasks at hand. I love this platform for its user friendly interface. The building of agent is much more easy in this platform with the availability of its drag drop feature. Review collected by and hosted on G2.com.

I love most part of this platform but I find that the source type was limited. I also wish that there was an inbuilt AI agent that would help us to build templates more effectively as that would save time in building simple automation tools. I have seen that though this platform felt easy for anyone who had experience in building workflow automation before, it was a bit difficult for new individuals. Review collected by and hosted on G2.com.

The platform's drag-and-drop functionality allows me to plan and design a jobflow with ease, without needing to overthink or approach it like an architect.

It is so easy to connect to GHL even as a first time user. Review collected by and hosted on G2.com.

As someone with considerable experience working with AI and an understanding that AI is not perfect and can sometimes misbehave, I often wish I could get under the hood and customize things to my liking, rather than having the platform handle most, if not all, of the heavy lifting for me.

The support team does not always know what to do and can often suggest "solutions" that keep me in a loop. Review collected by and hosted on G2.com.

I love CloseBot for its versatility, which allows it to be effectively used in setting up AI chatbots for agency clients. The support provided by CloseBot is top-notch; they are always available to troubleshoot and answer any queries, which gives me confidence and ease while using the software. Furthermore, the features of CloseBot are amazing and surpass other bot-building software, making it the preferred choice for our requirements. Integrating CloseBot with HighLevel has been seamless and allows for a cohesive workflow, further enhancing its utility. Though there was a learning curve initially, CloseBot has successfully become a recurring revenue stream for our business, proving its value and effectiveness. I hold CloseBot in high regard, as reflected by my willingness to highly recommend it to others, earning it a recommendation score of 10. Review collected by and hosted on G2.com.

I found the initial setup of CloseBot came with a learning curve. While we've been able to incorporate it successfully as a recurring revenue stream, the process wasn't entirely straightforward for our team. But this is expected with any service that requires a rather complex and nuanced build. Review collected by and hosted on G2.com.

I really appreciate how CloseBot automates the process of reaching out and qualifying leads, and it also manages call bookings effortlessly. It significantly reduces the time and effort usually required to handle these tasks manually, offering a smooth, automated experience. I've never encountered software that does all this on its own, which makes CloseBot uniquely beneficial. Although the cost might initially appear high, it quickly justifies itself with the value it brings. It's a major productivity enhancer, freeing up lots of my time that can be redirected towards other vital areas of my business. Review collected by and hosted on G2.com.

I didn't have much guidance as an early adopter due to the limited information available on how to best utilize CloseBot. The lack of initial resources made it challenging to understand all the functionalities and maximize its use. Review collected by and hosted on G2.com.

I love that CloseBot is a pioneer in the development of chatbots, demonstrating its innovation and leadership in the sector. Additionally, the effectiveness of the chatbot allows me to do configuration work in just 10% of the time it used to take me, which increases my productivity and helps me earn more money. I also greatly value the customer support offered by CloseBot, as they resolve any issues in no time and make the initial setup experience simple and hassle-free. The support team is very helpful throughout the entire integration and system teaching process, which gives me confidence in using the tool from the start. I would recommend CloseBot without hesitation for these aspects. Review collected by and hosted on G2.com.

I don't like that CloseBot has some errors in the bot and in the conversation interface, which makes it difficult to search for a contact. Sometimes the bots make mistakes, although less than other bots I've tried. Also, the loading of conversations is slow when I search for a contact by name. Review collected by and hosted on G2.com.

I like that CloseBot's newer version allows leads to be directed down different paths based on their responses. This feature allows me to assign them to different agents, creating a more personalized and human-like interaction. The interface is impressively simpler than previous versions, making it more user-friendly. I also appreciate how much more efficient this version is; we moved from Zappy Chat to CloseBot and managed to create an experience of even better quality in just two weeks, compared to the six months it took with our previous service. It was a relief to find that the setup was pretty simple, mostly self-explanatory, and involved a minimal learning curve. With version two, it's even easier now. Review collected by and hosted on G2.com.

Sometimes when CloseBot is working with an external system, like 'Go High Level,' there are lagging issues, but it's unclear if this is due to CloseBot or the external system. This lag can make the process slow and can be frustrating. Additionally, while there have been improvements, the transparency of the conversation flow on the backend still needs enhancement. It's sometimes difficult to determine where the conversation went wrong, indicating a need for better clarity in tracking and evaluating conversation paths. Review collected by and hosted on G2.com.

I appreciate CloseBot's ability to automatically close old support tickets after a specific time period, which keeps my system clean and ensures that only active conversations are visible to my team. This functionality helps prevent agents from wasting time rechecking old messages and reduces the risk of important, new messages getting buried. By effectively closing inactive conversations, CloseBot helps in highlighting conversations that truly need attention and ensures that my team focuses on real-time issues without any delays. I also enjoyed the very fast onboarding experience with CloseBot, including its Simple CRM connection and Intuitive Build Flow, making the setup process smooth and efficient. Review collected by and hosted on G2.com.

Sometimes the bot closes a ticket when the customer was going to reply soon, the issue wasn’t fully resolved, or the agent needed more time, which can feel rushed or premature. The opposite problem also occurs where some teams want inactive chats closed faster, while others desire more follow-ups before closing. Different teams might also want different timing for different channels. If the timing isn’t customizable enough, it creates friction. Review collected by and hosted on G2.com.

Closebot is hands down the best conversational AI platform on the market today.

As someone who’s used the platform since Nov 2023 I’ve seen how far it’s come, and it was already ahead from the start.

Setup takes just mins and you can get going quickly. You can also build complex custom bots to handle everything from lead gen to screening applicants for hiring.

This will be an integral part of our business in 2025 and beyond. Review collected by and hosted on G2.com.

Nothing comes to mind. With the new updates its purpose built for AI agencies. Review collected by and hosted on G2.com.