--- title: Level AI Reviews meta_title: 'Level AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 219 reviews by the users' company size, role or industry to find out how Level AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 219 scale: '5' date_modified: '2026-06-29' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Level AI Reviews **Vendor:** Level AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 ## About Level AI Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. ## Level AI Pros & Cons **What users like:** - Users appreciate the **ease of use** of Level AI, finding the interface uncluttered and easy to navigate. (60 reviews) - Users value the **helpful insights** provided by Level AI, improving customer service with quick access to accurate information. (39 reviews) - Users find Level AI enhances **efficiency** by providing quick access to insights and improving QA processes. (32 reviews) - Users praise the **intuitive interface** of Level AI, noting its ease of use and effectiveness in enhancing customer service. (29 reviews) - Users praise the **accuracy** of Level AI, enhancing customer interactions with context-aware responses and data-driven insights. (27 reviews) - Insights (26 reviews) - Artificial Intelligence (25 reviews) - Users value the **exceptional customer support** from Level AI, highlighting its effectiveness in setting up for success. (21 reviews) - Feature Updates (15 reviews) - Affordable (13 reviews) **What users dislike:** - Users experience **inaccuracy in AI QA scores** , leading to frustration and delays in monitoring evaluations. (17 reviews) - Users experience **slow performance** with Level AI, hindering timely monitoring and feedback for agents. (14 reviews) - Users express concerns about **accuracy issues** with Level AI scores, leading to frustration and inefficiencies in evaluations. (11 reviews) - Users experience **translation accuracy issues** with Level AI, as it sometimes misinterprets accents and context in conversations. (11 reviews) - Users are frustrated with **AI inaccuracy** , as scores are often incorrect and delays hinder performance monitoring. (8 reviews) - Users experience significant **call issues** , including delays, missing audio, and unreliable AI responses that hinder effectiveness. (8 reviews) - Poor Understanding (7 reviews) - Limited Customization (6 reviews) - Missing Features (6 reviews) - Poor Interface Design (6 reviews) ## Level AI Reviews ### 1. Our Level AI Partnership has been a magical experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron H. | University Studies Abroad Consortium Ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** AI workers is incredible—it's been a huge help for me. It has saved me so much time to sift through data, identify trends for our customers and internal employees alike. Also, meeting with our TAM weekly and being able to ask Ketan ALL my questions has been a magical experience. The knowledge I gain from those sessions is incredible, and I cannot thank him enough for the support he offers without judging how naive I am in the LAI product. **What do you dislike about Level AI?** Coaching feature hasn't served us as a company very well. There has been slow adoption based on how the coaching feature is set up and the AI options available. It has not been very accurate with how we coach our agents, and it has not been used/adopted. **What problems is Level AI solving and how is that benefiting you?** It is solving WHY our customers are contacting us and HOW we can better service those customers. Identifying trends about who our customers are and what questions they have has been a bit help. Also, the technology keeps getting better with the AI workers and the Auto QA rubrics, which saves time and provides us a much bigger sample size to identify QA trends ### 2. Intuitive UI That Streamlines QA Audits, but Analytics Transparency Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Paula G. | Quality Assurance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** What stands out most about Level AI is its intuitive visual design and clean user interface. Compared to traditional QA auditing methods, the platform significantly streamlines the evaluation workflow, making it much easier and more efficient to navigate through interactions and complete thorough audits **What do you dislike about Level AI?** At times, the analytics dashboard can be somewhat ambiguous. It is occasionally unclear how certain metrics are being calculated or visualized, which can make it difficult to fully trust the data without secondary validation. Increasing the transparency of the reporting would greatly improve confidence in the insights **What problems is Level AI solving and how is that benefiting you?** It completely upgrades my day-to-day operational efficiency. Instead of spending hours digging through fragmented systems to manually find relevant interactions to spot-check, everything is centralized. I can instantly spot systemic knowledge gaps, catch compliance risks using evidence-backed scoring, and shift my focus from 'policing' transactions to providing high-impact, data-driven coaching. ### 3. Efficient Call Review with Handy Transcription, Needs Enhanced Details **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** I really like the transcription feature on Level AI. It's very helpful when listening to calls because if certain words can't be made out, the transcription is there to verify what has been said. Being able to visually see what's being said by a person when it can't be made out audibly while listening to a specific call is great. **What do you dislike about Level AI?** In some cases, all the case details when looking on a specific call, is not always there. For example, the name and address of a donor would be in the case details sometimes, but not all of the time. That's something I would like to see improved to have all complete case details when going into a specific call. **What problems is Level AI solving and how is that benefiting you?** I use Level AI for reviewing calls, especially those related to fraudulent activity. The transcription feature is very helpful for verifying what was said on calls when certain words aren't clear. ### 4. Level AI Makes QA and Conversation Analytics Fast, Scalable, and Actionable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** What I like best about Level AI is how it lets us understand and improve customer conversations at scale without adding more manual work for our teams. The AI-driven conversation analytics, smart tagging, and auto-QA scores make it easy to spot patterns across queues, drill into specific calls, and quickly coach agents on what matters most. Instead of sampling a handful of calls by hand, we can now review trends across thousands of interactions and immediately pull up the exact examples we need for training or root-cause analysis. This has made our QA and analytics workflows faster, more consistent, and much more actionable for both front-line teams and leaders. **What do you dislike about Level AI?** One thing that can be challenging with Level AI is that configuring labels, categories, and dashboards to match our evolving business structures takes more clicks and trial-and-error than we’d like, especially when we’re iterating quickly on new queues or use cases. When filters or hierarchies aren’t set up just right, it can take extra time for analysts to find the exact slice of conversations they want, and it’s not always obvious which setting is driving a particular view. More guided setup templates, clearer in-product explanations, and bulk-edit options for configurations would make it even easier to keep the platform perfectly aligned with how our teams operate. **What problems is Level AI solving and how is that benefiting you?** Before Level AI, we relied on manual call sampling and ad hoc notes to understand what was happening in our customer conversations, which meant we often reacted to issues late and spent a lot of analyst time pulling together insights. Now, we can automatically surface emerging themes across queues, quantify the impact of specific issues, and tie real call examples directly to coaching and process changes. This has streamlined QA and analytics work, reduced the time it takes to answer basic questions about call drivers, and helped us close feedback loops faster between our frontline teams, operations, and leadership. ### 5. Powerful Customer Sentiment Insights with Level AI’s Conversation Tags and Agentic AI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** Level AI provides great insights into customer sentiment. With heavy use of conversation tags, we can refine agent behaviors and get an extremely calibrated, zeroed-in view of what’s happening in our interactions. The agentic AI is also very helpful for surfacing trend insights in ways that would otherwise be too tedious to uncover through traditional dashboarding. **What do you dislike about Level AI?** My organization's data is very messy. I would more highly recommend Level AI for an organization with more stable data, and/or if Level AI had better alarms and alerts in place for data ingestion issues. Level AI has frequent updates and improvements, we frequently discover them because of bugs they cause, and have to get our account rep involved for the support ticket engineer to understand that it is not just a user issue. **What problems is Level AI solving and how is that benefiting you?** Our QA has migrated from 2% manual volume to nearly 100% automated volume as a direct result of using Level AI. We also have iCSAT on 100% of contacts rather than traditional CSAT on just a fraction. ### 6. Streamlines Excel and SOP Processes with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Latanya L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I love that I can express my needs and ideas and Level AI understands my direction. It helps with reducing entry time for purchase orders and helps eliminate errors. For SOPs, it helps write and develop my ideas concisely. Level AI helps reduce my workload, allowing me to use my time to learn other sectors of the business. I provide Level AI with my ideas of how I want my sheets to interact with each other, and it understands how I prefer to keep my Excel sheet simple enough for all employees to use. The initial setup was a pretty easy process. **What do you dislike about Level AI?** I think that because Level AI is always a work in progress things are expected to not always work well initially but once I provide my idea in great detail, Level AI is able to function as needed. **What problems is Level AI solving and how is that benefiting you?** Level AI reduces entry time and errors in Excel, helping develop SOPs concisely. It alleviates my workload, enabling learning in other business areas. It understands my preferences for simple, accessible sheets. ### 7. Constantly Improving Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Level AI?** We are able to review and capture all of our conversations compared to the few we audited manually in the past. Being able to have a much larger scope of how our agents are doing in different areas and tasks. Level AI has added many new features making it easier to find specific information and then place that information into a shareable power point file. Being able to set up coaching is easier now with the ability of using their Ask AI. It shows us areas that need improvement and also the agents strong areas. We are able to assist our agents in giving our customers the best service. **What do you dislike about Level AI?** One issue I have is that some of our calls are hang ups or wrong numbers and we would love to be able to N/A these calls and be able to remove the insta scores that are given on these types of calls. **What problems is Level AI solving and how is that benefiting you?** The amount of calls we are able to audit, knowing what issues are customers are facing, getting a broader look at all channels to best assist our customers. ### 8. Level AI Analytics + QA Builder: A Game-Changing Auto QA Stack for Contact Centers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** Level AI Analytics and QA Builder Both of these things together form one of the most compelling intelligence stacks available for enterprise contact centers today. The Auto QA is a game changer evaluating calls automatically, something we were trying to achieve for a long time. **What do you dislike about Level AI?** The reporting and analytics dashboards, could benefit from deeper drill-down options and more customizable views and graphs. I would also love to see dashboard embedding to take them out of LevelAI for other stakeholders. **What problems is Level AI solving and how is that benefiting you?** Calls tags - Is used across the company on multiple reports and dashboards. It helps us create views on our BI tool SIGMA Computing. Calls can be analyzed better and we can link the quality of the calls to business impact. ### 9. Well-Designed Feedback Tool That Integrates Seamlessly with Our Stack **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I like how well-designed it is for providing feedback to agents and how it integrates with all the other tools we use at the company I work for. How efficient is this program in identifying trends and areas of improvement? **What do you dislike about Level AI?** One of the things that I dislike about Level AI is the limited access to AutoQA Library tags. Sometimes my team and I would like to make big adjustments using these tags, but because of their limited visibility and scope, we encounter difficulties. **What problems is Level AI solving and how is that benefiting you?** Level AI helps identify trends and improve overall operations. Some CRMs are limited to showing only the interaction, and the ability to have a better diagnosis and more details of an interaction definitely helps. ### 10. Great AI tool to make life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Elmer D. | Operations Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Level AI?** Its effectiveness and great analytical tool using the AI, which helps to be calibrated and helping enhancing customer support and to have the information available as much accurate as it can be.. **What do you dislike about Level AI?** That the tool transcripts inbound calls only, it cannot be used for outbound calls, so it would be excellent to have this feature. **What problems is Level AI solving and how is that benefiting you?** It's helping our company to have a better idea of how our agents are working and driving the Customer Service in our company. ### 11. Intuitive, Simple, and Robust Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mia T. | Project Management - Quality Assurance Advocate and Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I like how intuitive it is. It’s simple to use and feels robust. **What do you dislike about Level AI?** I’ve had issues with the VOC function because we have many lines of business within the product. Some items overlap when they shouldn’t, and that creates confusion in certain reports. **What problems is Level AI solving and how is that benefiting you?** It helps solve the problem of how long it used to take me to summarize data for leadership. Now I can pull together what I need faster and move on to other tasks more quickly. ### 12. Level AI Turns Customer Conversations Into Actionable, Data-Driven Coaching Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** What I like best about Level AI is its ability to turn customer interactions into actionable insights that drive both agent development and business performance. Rather than relying solely on manual reviews, Level AI provides a comprehensive view of customer conversations, allowing leaders to identify trends, coaching opportunities, process gaps, and customer pain points at scale. From a leadership perspective, it helps create more objective, data-driven coaching conversations by surfacing meaningful insights and highlighting behaviors that impact key performance indicators. It also enables teams to be more proactive by identifying patterns early, improving the customer experience, and supporting continuous improvement across the organization. Overall, Level AI helps bridge the gap between operational data and meaningful action, empowering leaders to make informed decisions while helping agents grow and succeed. **What do you dislike about Level AI?** One area for improvement with Level AI is the ability to provide more customization and context around its insights. While the platform is powerful for identifying trends and opportunities, there are times when conversation nuances, business-specific circumstances, or unique customer situations require additional review beyond what the AI captures. Additionally, navigating large amounts of data can sometimes feel overwhelming, and enhanced filtering, reporting flexibility, and streamlined workflows would make it easier to quickly identify the most impactful insights. Continued improvements in accuracy, customization, and user experience would further strengthen its value for leaders and frontline teams. **What problems is Level AI solving and how is that benefiting you?** Level AI is solving the challenge of efficiently analyzing large volumes of customer interactions and transforming them into actionable insights. Without a tool like Level AI, identifying trends, coaching opportunities, recurring customer concerns, and operational gaps would require significant manual effort and only provide visibility into a small sample of interactions. For me, the benefit is the ability to make more informed, data-driven decisions. Level AI helps surface performance trends, identify coaching opportunities faster, and uncover customer pain points that may impact business results. It allows me to spend less time searching for insights and more time taking action to improve agent performance, enhance the customer experience, and support overall team success. The platform also increases consistency by providing objective data that supports coaching conversations and performance management, helping ensure decisions are based on trends and behaviors rather than isolated interactions. Ultimately, it helps me lead more effectively by giving me greater visibility into both customer and agent experiences. ### 13. Level AI’s Intuitive Scorecards Boost Performance and Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Ebony W. | Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Level AI?** What I love about Level AI is the platform automatically evaluates my interactions on a scorecard and provides me clarity on what i could have done better on the call . The Intuitive interface is helpful. The Pricing is great. The support team is very helpful . I am now able to integrate this in my everyday life . My performance is getting better as the days go on. **What do you dislike about Level AI?** The only issue is it some time capture the conversation wrong **What problems is Level AI solving and how is that benefiting you?** Level AI is solving how interaction goes with the customer and how to better respond to the customer and provide great feedback and an overview what i can work on ### 14. Empowers QA with Constant Innovations **Rating:** 4.5/5.0 stars **Reviewed by:** Elissa J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I use Level AI for quality assurance and grading agents. I appreciate that it allows me to see a multitude of calls and problem areas. I like the ease of use and how it's constantly updating. It's constantly developing new ways to grade, which makes it valuable in terms of the feedback I can provide to my agents. **What do you dislike about Level AI?** I don't like that the instascores are directly correlated to the system grading when there are some answers that are manually graded that can affect the score. **What problems is Level AI solving and how is that benefiting you?** Level AI allows me to see calls and problem areas and is valuable for the feedback I can provide to my agents. ### 15. Quality Assurance and Training Lead **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Level AI?** LevelAI has helped our team centralize our reviews and better manage our agent's interactions with our customers. I really like the interactive way we can communicate and share feedback with our agents. They have helped us every step of the way, from setup to system changes and user features. **What do you dislike about Level AI?** Some transcripts can be slightly off from the call recordings and sometimes LevelAI does not pick up information in convos correctly. **What problems is Level AI solving and how is that benefiting you?** LevelAI has really helped our team conduct our reviews more consistently and transparentely. This makes it easier to give our agents feedback and they can visually see where they need to take action. ### 16. Insightful Analytics, Collaborative Team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I love that the Level AI team has worked with our teams throughout the process to get us a winning solution. They took our unique use cases into account and collaborated with us to implement them to meet our needs. It's been really helpful for providing insights on sales calls and determining how our agents can better serve customers. Level AI also solves the problem of getting insights quickly, especially when we need instant answers to current issues. **What do you dislike about Level AI?** I think there could be better ways to export data into raw data to feed into our dashboards. Also, as with any product, the setup is always a huge lift and effort. **What problems is Level AI solving and how is that benefiting you?** I use Level AI for quick customer insights on sales calls, which helps my agents serve better and provides fast, unique answers to current issues. ### 17. Great for Spotting Contact Behavior Trends **Rating:** 5.0/5.0 stars **Reviewed by:** Emily C. | LEadership and development trainer, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** Being able to locate trends on behaviors within contacts. **What do you dislike about Level AI?** I wish there was a search feature on where to naviagte to for what I am looking for. Example, if I am looking for a specific dashboard that is built for a specific team. **What problems is Level AI solving and how is that benefiting you?** It is helping us determine behaviors within a contact to coach to for leaders ### 18. Helpful AI Answers, but Lacks One-on-One Guidance at Times **Rating:** 2.5/5.0 stars **Reviewed by:** Christy T. | Business Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Level AI?** Able to ask AI for assistance with work and she/ he actually can give me information or answers to my questions **What do you dislike about Level AI?** Sometimes it is helpful to be shown (one one one ) and sometimes AI can't give me that **What problems is Level AI solving and how is that benefiting you?** it is solving my work issues and glad it is connected to all of my Wayfair info ### 19. Enhances Customer Experience and Agent Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Bany F. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Level AI?** I like how easy it is to give feedback to our representatives with Level AI. It collects our conversations pretty well, and the initial setup was very simple. It's a very complete app, and we don't need to use other tools. **What do you dislike about Level AI?** The bot could be improved due to sometimes not capturing the essence of feelings, and sometimes it does not understand tones. **What problems is Level AI solving and how is that benefiting you?** I use Level AI to improve services by enhancing customer experience, preventing legal issues, capturing call records accurately, and boosting agent skills. It makes giving feedback easy and collects conversations well. ### 20. Agent Assist Case Documentation That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Ericka E. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** The most helpful aspect of AI is the Agent Assist case documentation feature. One of the main advantages is that it improves efficiency and saves time when documenting calls. **What do you dislike about Level AI?** A downside is that it does not always accurately capture the CSR's words, particularly when the CSR has an accent, which can lead to transcription errors or inaccuracies in the documentation **What problems is Level AI solving and how is that benefiting you?** Level AI helps me evaluate my campaigns and identify items I may have missed. It serves as a valuable quality check by highlighting opportunities, trends, or details that might otherwise be overlooked. ### 21. Workers Unlocks Powerful Call Insights at Scale **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** Workers is a great way to gain insight into calls and understand what’s happening at scale. It surfaces information that would be impossible to get otherwise. **What do you dislike about Level AI?** There’s a lot of setup involved to get it up and running, but if you go in knowing you’ll need about six months to a year to set everything up, you’ll end up with a great program. **What problems is Level AI solving and how is that benefiting you?** Call insights and data at scale. It gives Sales and Customer Service supervisors the information they need to coach their advisors and reps effectively. ### 22. AI Flags Are Helpful, But Global Data Extraction Is Still Manual and Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Level AI?** The intrgration of AI helps me to be more efficient when conducting reviews. Though it is not always correct, the infromation it flags is helpful and helps me to be more efficient. **What do you dislike about Level AI?** Extracting data is difficult, especially when the account is global. There are a lot of parameters to select in order to extrapolate the information you need, and that is the most difficult part of the process. On top of that, much of the data we need to provide insight has to be pulled manually. **What problems is Level AI solving and how is that benefiting you?** Audits are required and is timecomsuming however with the integration of AI into the software it helps me to complete the audits in a faster time. I am able to access transcripts of the and can exreact various data to assess my agents. ### 23. Impressive Email Simplification with Zero Hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Sedquita b. | Outbound Sales Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I actually like Level AI because it does a lot of cool things that I didn't even know could be done, such as helping me find certain items and simplifying tasks. If I word an email incorrectly, I can click help, and it'll reword it for me in a way that it should be correctly written. It was also easy to set up. **What do you dislike about Level AI?** Nothing **What problems is Level AI solving and how is that benefiting you?** I use Level AI to simplify emails and correct wording errors, making my communication clearer and more effective. ### 24. Easy Implementation and Great Value for Contact Centers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Level AI?** Level AI has proven to be a valuable partner for our contact center representatives. The reporting features and implementation process were straightforward, and we continue to receive excellent value from using the platform. **What do you dislike about Level AI?** There are limited integrations with some of our internal applications, but the support from Level AI has been excellent in helping us address these limitations. **What problems is Level AI solving and how is that benefiting you?** This tool supports our contact center representatives by offering AI-driven guidance and assistance throughout their workflow. ### 25. Color-Coded Insights and Easy Call Listening **Rating:** 4.0/5.0 stars **Reviewed by:** Koryn B. | Customer Service Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** Color coded information, easy to listen to calls. **What do you dislike about Level AI?** How it records "emotion", doesn't seem accurate and only goes based on a set of words. **What problems is Level AI solving and how is that benefiting you?** Makes quality assurance related tasks easier. ### 26. Easy to Set Up and Making QA Meaningful for Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Level AI?** It has made QA meaningful for my team. It was easy to setup and use and we're excited to use it to improve the quality of our interactions. **What do you dislike about Level AI?** The prompting setup takes some tinkering to get it exactly right. We're still in the refining process but see that it will only get more accurate as we refine. **What problems is Level AI solving and how is that benefiting you?** It is helping deliver consistent customer experiences. ### 27. Fast Access to Customer Call Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** I like how quick Level AI is and how easy it is to access and get the information and data needed. The features are labeled nicely and are right there on the board to be clicked and get what you need. The initial setup was very easy. **What do you dislike about Level AI?** na **What problems is Level AI solving and how is that benefiting you?** Level AI solves the problem of listening to customers' calls. It's quick and easy to access, with information and data readily available. Features are nicely labeled and easy to click, making it convenient to get what you need. ### 28. Efficient QA Notifications, But Needs Scoring Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Tarrick W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Level AI?** I appreciate the notifications at the top that let me know once I've gotten a new score. It helps me by letting me know once a review is ready. The initial setup was quite easy with the SSO login. **What do you dislike about Level AI?** AI QA scores at times are not accurate, and they need to be more tailored towards our company's score sheets. **What problems is Level AI solving and how is that benefiting you?** I use Level AI to review QA results and it provides details on my performance in interactions. I appreciate the notifications alerting me when a review is ready, which adds to its value. ### 29. Quick, Helpful Answers When You Need Them **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda T. | Service Security II, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Level AI?** Very helpful when searching for an answer to a problem quickly. **What do you dislike about Level AI?** Too easy with some responses and may need some more updates. **What problems is Level AI solving and how is that benefiting you?** Some problems being solved would be a search for important information. ### 30. My Level Ai Experience! Very Efficient! Room for **Rating:** 3.5/5.0 stars **Reviewed by:** Stacey-Ann C. | Snr. Customer CARE & Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Level AI?** The tool is now being used for quality evaluations within my organization which make contacts easier to evaluate and allows frequent use without issues. It is very easy to use. Level AI helps to capture real time interactions across different channels such as email, chat and phone support. It is most times accurate and very efficient! It gives you the opportunity to add detailed feedback to support the growth of agents. It is a great QA tool and I like the concept. Never had the need to contact customer support. **What do you dislike about Level AI?** While Level AI is efficient, there are a few areas that could be improved. The notification of an evaluation seems to be delayed. The layout can be revised to make it easier to find information as it feels overcrowded and may cause confusion. I also noticed that scoring isn't always accurate due to language barrier within the system which results in an inaccurate score. **What problems is Level AI solving and how is that benefiting you?** Ai helps with increasing the number of contacts being evaluated and this increases productivity which is extremly good for business. The tool helps with providing feedback frequently to aid in the growth and development of agents as we continue to learn the new score card requirements. ### 31. Level AI is a game changer to a modern work environment. **Rating:** 5.0/5.0 stars **Reviewed by:** Arianne V. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Level AI?** As agents, having access to our call recordings and QA audit details is an invaluable resource. These tools not only allow us to assess where we currently stand in terms of call quality, but also provide insights on how we can continuously improve. Reviewing our calls helps us identify strengths and areas for growth, particularly in enhancing our communication skills and refining our approach during customer interactions **What do you dislike about Level AI?** AI evaluation is a helpful tool, and I understand that this feature in Level AI is still evolving. As with any new technology, there’s ongoing development to make it more accurate and effective. At present, AI tends to evaluate calls in a very literal manner. For example, in the hold etiquette rubric, if the system does not detect the exact word "hold," it may mark the agent down even if the agent clearly asked permission using alternative phrases such as, "Can you stay on the line while I try to reach out to your caterer?" This shows how the current AI model may not yet fully capture context or variations in language. Also, AI sometimes flags calls that go beyond 12 minutes, regardless of complexity. In reality, certain calls involve uncontrollable factors or intricate issues that naturally require more time. For this reason, it might be more effective if AHT (Average Handle Time) is not strictly used as a markdown criterion, as each interaction varies depending on the situation. I believe with continuous refinement, AI evaluation will become more flexible and accurate in recognizing context, tone, and intent, helping both agents and quality teams achieve more balanced assessments. **What problems is Level AI solving and how is that benefiting you?** While Level AI currently has some limitations in terms of how it detects and evaluates certain aspects of a call, these challenges have also given us the opportunity to adapt. As a result, we’ve become more flexible and mindful in our interactions, which helps us continuously deliver quality calls. By understanding how AI evaluates conversations, we’re able to adjust our approach in real time—ensuring clarity, compliance, and a better overall customer experience ### 32. A Smart Tool for QA Insights and Coaching **Rating:** 4.0/5.0 stars **Reviewed by:** Anne T. | Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Level AI?** Level AI provides a smart and efficient way to evaluate customer interactions with features like sentiment analysis, conversation tagging, and coaching tools. It’s intuitive and helps save time by highlighting key trends and areas of opportunity across multiple conversations. It also makes it easier to track agent performance and identify where additional training or support is needed. **What do you dislike about Level AI?** At times, the sentiment detection or tagging can be slightly off, especially with nuanced conversations or complex cases. There can also be occasional lag when navigating large volumes of data or switching between features, but it’s manageable overall. **What problems is Level AI solving and how is that benefiting you?** Level AI helps solve the challenge of efficiently and accurately evaluating large volumes of customer interactions. It automates key parts of the QA process through sentiment analysis, auto-tagging, and conversation insights, which significantly reduces manual workload. This allows me to focus more on coaching opportunities and agent development rather than spending hours reviewing tickets. It also helps identify recurring customer issues, process gaps, and training needs quickly—ultimately leading to better service quality and team performance. ### 33. Miko Borja's Honest Review of Level AI **Rating:** 5.0/5.0 stars **Reviewed by:** Mhikeleonie B. | Training Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Level AI?** What I like the best is the accessibility of Level AI. It's so easy to navigate it. The accurate captioning of every recorded phone call is a highlight too. Our customers are so happy because we can easily review every interaction and we use this Level AI everyday. Liberty has been integrated to our tool and it's very easy. We have implemented a lot of processes and Level AI was able to cover it. We supported our customers a lot better now because of Level AI. **What do you dislike about Level AI?** As of now, I don't see anything wrong with Level AI but it would definitely be a lot better if Level AI will have a dark mode version for aesthetic and visual health too. But nonetheless everything is good. **What problems is Level AI solving and how is that benefiting you?** It is solving our difficulties to uncover a lot of recordings from our associate's conversation. Even the hardest of slang can be understood by Level AI it has an automatic deletion of customer's personal information too. No names, no numbers, and no card details on every recording. We are doing our weekly Quality Audit Calibration in Level AI and it's really a one-stop-shop for everyone. ### 34. Absolutely thrilled to share my experience with Level AI! **Rating:** 5.0/5.0 stars **Reviewed by:** Suzan M. | Quality Assurance Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Level AI?** This generative AI tool has completely transformed the way our organization handles scoring across all communication channels—calls, chats, and emails. The accuracy is nothing short of impressive, consistently hitting near 100% across our custom scorecards. It’s like having a super-efficient team member who never misses a detail! What I love most is the seamless integration into our existing workflows. It saves us countless hours of manual scoring, allowing our team to focus on what really matters—providing exceptional service to our customers. Plus, the insights generated help us identify areas for improvement and celebrate our wins. **What do you dislike about Level AI?** While Level AI is impressive, there are a few areas where it could improve. Occasionally, the AI might struggle with nuanced conversations or context-specific scoring, which can lead to minor inaccuracies. **What problems is Level AI solving and how is that benefiting you?** Before using Level AI, our team spent countless hours manually scoring calls, chats, and emails. Now, the AI automates this process with near-perfect accuracy, allowing us to save time and reduce human error. ### 35. Level Ai **Rating:** 5.0/5.0 stars **Reviewed by:** Marc F. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Level AI?** One of the standout features of Level AI is its powerful AI-driven conversation intelligence that allows quality assurance and customer experience teams to work more efficiently and insightfully. What I like best is how the platform automates and streamlines QA audits at scale, providing a high degree of accuracy in detecting intent, sentiment, and compliance issues across customer interactions. The user-friendly interface makes it easy to filter, search, and analyze call or chat transcripts, helping teams pinpoint coaching opportunities or policy violations without combing through endless recordings. Its customizable scorecards and AI recommendations also make evaluations consistent while offering flexibility for different team standards. Another strong point is the real-time insights that allow teams to react quickly to emerging trends, whether it's a product issue or a gap in agent training. The integration capabilities with CRM and ticketing systems further enhance its functionality, making it a central hub for operational and customer intelligence. Lastly, Level AI continuously improves its models based on feedback and use cases, making it a dynamic tool that evolves with the needs of growing support or sales teams. **What do you dislike about Level AI?** While Level AI offers impressive capabilities in conversation intelligence and QA automation, there are areas where it could improve to provide a smoother and more complete user experience. The reporting and analytics dashboards, while informative, could benefit from deeper drill-down options and more customizable views. For teams that rely heavily on data slicing, this can sometimes limit actionable insights without additional manual work. Despite these challenges, Level AI remains a strong platform—but with further refinement, especially in usability and accuracy, it could become even more powerful for teams at scale. **What problems is Level AI solving and how is that benefiting you?** Level AI addresses one of the biggest challenges in customer support operations: scaling quality assurance without sacrificing accuracy or insight. Traditionally, QA teams could only manually review a small sample of customer interactions, often missing critical trends or performance issues. Level AI solves this by enabling automated, AI-powered auditing of 100% of interactions, whether through chat, email, or voice. This helps in multiple ways. First, it saves significant time and resources, allowing QA teams to focus more on coaching and less on manual scoring. Second, it ensures consistent, unbiased evaluations, removing subjectivity that often varies across human auditors. It also helps in identifying compliance risks and policy violations in real-time, improving both operational efficiency and customer trust. Another key problem Level AI solves is the lack of visibility into agent performance and customer sentiment. With smart tagging, intent detection, and trend analysis, the platform uncovers patterns that would be hard to spot manually—like frequent customer frustrations, recurring product issues, or training gaps. This allows leaders to make data-driven decisions faster. In summary, Level AI helps us improve quality, consistency, and speed in evaluating customer interactions. This directly supports better coaching, increased customer satisfaction, and overall stronger team performance. ### 36. Efficient. Accurate. Level AI. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle R. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Level AI?** What I like best about Level AI is how it combines AI-driven insights with human-level understanding. It doesn’t just flag issues — it highlights trends, sentiments, and coaching opportunities in a way that’s actionable and easy to digest. The interface is intuitive, and the ability to customize QA rubrics, auto-score interactions, and dig into call transcripts has made our quality assurance process faster, smarter, and more consistent. It's like having a tireless QA analyst working 24/7. **What do you dislike about Level AI?** Level AI’s been super helpful, but it’s not perfect. Sometimes the sentiment analysis misses the mark, especially in tricky or sarcastic conversations. It also took a bit of time to get the hang of some features. Still, overall, it gets the job done pretty well. **What problems is Level AI solving and how is that benefiting you?** With auto-scoring and smart search features, we’re able to catch patterns, coach agents faster, and actually focus on quality instead of just checking boxes. It’s also great for spotting customer pain points we might’ve missed before. Basically, it’s making our QA process way more efficient and insightful. ### 37. Level AI Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Grace L. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Level AI?** As a Team Lead, what I like best about Level AI—aside from having access to all of my associates' interactions—is the Analytics feature. I particularly appreciate the summary view of my team's monthly QA performance, which includes both Manual scores and Instascore. It gives me a clear and efficient way to monitor trends, identify coaching opportunities, and recognize top performers. Level AI also helps streamline our quality assurance process by allowing us to pinpoint recurring issues and improve our call handling efficiency. The ability to filter by category or sentiment makes it easier to drill down into specific areas of concern. Overall, it empowers me to make data-driven decisions, provide more targeted feedback, and drive continuous improvement across the team. **What do you dislike about Level AI?** There’s nothing I can specifically say that I dislike about Level AI—it’s been a great tool overall. However, there is one area I believe could be improved. Adding more customization options for reports or dashboards would make it even more powerful, especially for team leads who need quick, tailored insights to manage performance more effectively. **What problems is Level AI solving and how is that benefiting you?** One of the biggest challenges we used to face was the time-consuming process of manually reviewing interactions. With Level AI, we can now access all agent interactions in one place and easily monitor quality through both Manual QA scores and Instascore. ### 38. Beyond the Platform: A Partnership That Powers Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Emerson F. | Customer Support Associate II, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Level AI?** Level AI has significantly enhanced our QA and coaching processes, providing a platform that is both robust and adaptable. What truly sets Level AI apart is their exceptional responsiveness and their commitment to customizing the solution to meet our unique requirements. From tailored scorecards and workflow configurations to controlled feature access, their collaborative approach fosters a genuine sense of partnership. **What do you dislike about Level AI?** The user interface is intuitive, the AI models demonstrate high accuracy, and their product roadmap clearly reflects an ongoing commitment to customer feedback and long-term success. While the core analytics and dashboards are valuable, there are moments when the data reporting feels somewhat rigid—particularly when attempting to drill down in more nuanced or customized ways. However, the Level AI team has been consistently open to feedback and is actively working to enhance the flexibility of their reporting tools. **What problems is Level AI solving and how is that benefiting you?** Level AI is helping us solve some real pain points we faced in our QA and coaching workflows. Before, reviewing calls was a manual, time-consuming process that made it hard to keep up as we scaled. It was easy to miss patterns or coaching moments, and feedback sometimes felt delayed or inconsistent. With Level AI, we’re able to quickly surface the conversations that matter, identify where agents need support, and deliver feedback that’s timely and actionable. The AI is accurate, the platform is easy to use, and it’s helped us create a more consistent and fair experience for our team. Overall, it’s made our QA process more efficient and helped us support our agents in a much more meaningful way. ### 39. Level Ai **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola S. | Learning Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Level AI?** One of the things I like best about Level AI is how intuitive and user-friendly the platform is. It makes it easy to review customer interactions, identify trends, and gain insights without having to go through hours of manual work. The smart tagging and AI-driven insights help pinpoint coaching opportunities and areas for improvement much faster. It also allows teams to focus on quality and customer experience by saving time on routine tasks. Overall, it supports better decision-making and helps teams become more efficient and data-driven. **What do you dislike about Level AI?** While Level AI is a helpful tool, one area I believe could be improved is the accuracy of intent recognition and tagging. At times, the system may miss the context of a conversation or tag interactions incorrectly, which can affect the quality of insights. Additionally, it would be helpful if the platform offered more customization options for dashboards and reports to better match team-specific goals. These are not major issues, but improvements in these areas would make the tool even more effective. **What problems is Level AI solving and how is that benefiting you?** Level AI helps solve the problem of manually reviewing large volumes of customer interactions. Before using the tool, it was time-consuming to identify trends, coaching opportunities, or quality issues. Now, Level AI automatically analyzes conversations, highlights key themes, and flags potential concerns. This saves time, increases accuracy, and allows us to focus more on coaching and improving the customer experience. It also helps us track performance more effectively, making it easier to support team development and meet business goals. ### 40. How Level AI has been a huge help in my daily task. **Rating:** 5.0/5.0 stars **Reviewed by:** Amielyn M. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Level AI?** As a QA Analyst, Level AI has been a game-changer in my daily tasks. It helps me quickly review interactions, identify key quality issues, and streamline the entire QA process. The platform is user-friendly, accurate, and saves me a lot of time. If you're looking for a tool that improves efficiency and supports continuous improvement, I highly recommend giving Level AI a try. **What do you dislike about Level AI?** As a QA Analyst, Level AI has been a huge help in streamlining my daily tasks. It makes reviewing interactions more efficient, helps identify quality gaps, and ensures we maintain high standards across the board. The AI accuracy and insights have definitely improved my workflow. One thing I would like to see improved is the system speed — at times, it can lag, especially when handling larger data sets. However, despite that, the overall benefits far outweigh the occasional delays. If you're looking for a reliable QA tool that boosts efficiency and supports continuous improvement, I definitely recommend trying Level AI. **What problems is Level AI solving and how is that benefiting you?** Level AI is solving several key challenges in the QA process, especially around efficiency, consistency, and visibility. Traditionally, reviewing customer interactions and identifying areas for improvement is time-consuming and prone to human error. Level AI simplifies this by automatically analyzing conversations, flagging quality concerns, and providing actionable insights. ### 41. Powerful platform with strong customization and partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Anastasia L. | Director of Global Support Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2025 **What do you like best about Level AI?** Level AI has elevated our QA and coaching workflows while offering impressive flexibility and support. What stands out most about Level AI is their team’s responsiveness and willingness to tailor the platform to fit our specific needs. Whether it's customizing scorecards, workflows, or feature access, their collaborative approach makes it feel like a true partnership. The interface is clean, the AI models are accurate, and their roadmap clearly reflects customer feedback. It’s clear they are invested in our long-term success. **What do you dislike about Level AI?** Some aspects of the data reporting can feel a bit rigid or complex when trying to drill down in the exact way I want. While the dashboards are helpful, I occasionally find myself wishing for more flexibility in how I slice and filter data to tell the right story. That said, the Level AI team is receptive to this kind of feedback and has been continuously improving their analytics capabilities. **What problems is Level AI solving and how is that benefiting you?** Level AI is helping us solve several key business problems around quality assurance, consistency, and scalability. By automating a large portion of our conversation reviews, we're no longer limited by manual QA bandwidth. This means we can evaluate a much higher volume of interactions, giving us a more accurate picture of agent performance and customer sentiment. The platform also helps surface coaching opportunities that might otherwise go unnoticed, allowing us to provide targeted, timely feedback. This improves both individual performance and overall customer experience. From a leadership perspective, Level AI’s insights have made it easier to identify systemic issues, track progress on key metrics, and align our QA practices across regions and teams. It's reduced time spent on manual tracking and increased our ability to make data-informed decisions at scale. ### 42. Far better than our last system and very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Meagan F. | Supervisor I, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Level AI?** I like that it's easy to get the transcript and also hear the contact at the same time. I like that it's really easy to change the speed so I can skip through a call fast if the customer is speaking slowly. I like all the different filters and ways to search for contacts. **What do you dislike about Level AI?** Wish we had screen recordings. I miss that from Calabrio, I need to see where they are clicking around. Also sometimes the order number is hidden! I need to pop out the side tray to access the order number **What problems is Level AI solving and how is that benefiting you?** It helps me filter down to customers that don't have a positive sentiment so I can see how the agents are handling more escalated calls. I can also search for profanity, or specific key words. I can also search just by order number and that's so handy because then I can listen to all the calls the customer made about that order- not just about the one agent I've searched for. ### 43. Efficient and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Rowan H. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** Level AI allows our team to efficiently review sales calls and provide quality feedback to sales representatives in a timely manner. Our sales team has also found value in the integrated training features of Level AI, such as coaching sessions and the call library. Overall, the platform is very user friendly and is easy to train new employees on. **What do you dislike about Level AI?** There are sometimes data transfer issues, and it seems like lately with the patch updates there are unintended consequences that can break something we have set up. Luckily we're able to get any issues reported quickly to our Level AI contact and they are dealt with promptly. **What problems is Level AI solving and how is that benefiting you?** Level AI allows us to solve efficiency problems. The system decreases time spent on QA reviews. Also, we're able to have multiple different types of reviews kept in one platform in order to make it easier for our sales reps to review feedback across call evaluations. ### 44. Excellent Tool to Perform QA on Our Business Calls **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** Level AI excels in automating QA solutions for our contact center. Its platform has allowed us to address both rep and customer issues much more efficiently through use of the audio/video capture as well as transcripts. In addition, QA is now performed on 100% of our calls and captured in easy-to-use rubrics. We've built out a variety of reports and graphs to help monitor trends and other performance-related stats on our reps. The accuracy of the transcripts is amazing, exceeding 95% overall. The staff at Level is very collaborative and open to new ideas to improve the platform. Additionally, updates and system enhancements are communicated clearly and contain links for gain more information as needed. **What do you dislike about Level AI?** No downsides to speak of. Its been an amazing tool to us since it was implemented. Its provided insights that we would have had no knowledge of previously. **What problems is Level AI solving and how is that benefiting you?** It performs analysis of every conversation that occurs in our contact center. The graphs have provided us insights into call disposition accuracy, talk time, use of rebuttals, sentiment and a host of other areas. Everything is organized on clean dashboards that can be filtered in a variety of ways to help sort the outputs. Also, the coaching and calibration tools are very useful in helping us stay organized in these areas. Its nice to have everything stored in one place. ### 45. Made coaching way easier and more effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Inbound Business Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** Running a sales team that takes upwards of 200-300 calls a day makes for difficult coaching. While call reviews have always been an important part of the development of our reps, the time spent to find "good" coaching calls was strenuous. Since we have had Level, it has made finding the best and worse calls to coach on way easier. Going hand in hand, being able to set up easy coaching sessions to cover calls with reps makes for effective and organized coaching. **What do you dislike about Level AI?** Sharing calls with reps could be smoother. There are ways to do it, but I was really hoping to be able to listen to a call, share that call with the rep and have them reply to my feedback. There is a work around for this though. **What problems is Level AI solving and how is that benefiting you?** AI is helping us identify the calls where coaching can have the biggest impact. The rubrics make it easy to pinpoint where specific reps are doing or not doing what we know brings results. ### 46. Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Shanoy C. | Care Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** It is very easy to use and navigate. The information is easy to understand and provides valuable feedback to enhance customer support. What I like most about Level AI is its powerful conversation intelligence tools — the ability to analyze customer interactions in detail helps improve service quality and team performance. The user interface is also intuitive, making it easy to navigate and gain insights quickly. **What do you dislike about Level AI?** What I like least is that some features, like call tagging or sentiment analysis, may require fine-tuning to match specific use cases or industries more accurately. There can also be occasional delays in processing large volumes of data. **What problems is Level AI solving and how is that benefiting you?** Level AI is solving the problem of manual quality assurance and limited visibility into customer interactions. By automating conversation analysis, it helps identify coaching opportunities, track compliance, and spot trends across support teams. This saves time, improves agent performance, and ensures a more consistent customer experience — all of which directly benefit me in delivering better service and making data-driven improvements. ### 47. Game-Changer for Our QA Process! **Rating:** 5.0/5.0 stars **Reviewed by:** Novel P. | Customer Support Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Level AI?** It automates our QA process without compromising quality in each of its scans. Instascore accurately flags calls that needs urgent attention for coaching. It saves me hours of manual work and makes my coaching more data-driven. This tool is also very easy to use and the UI is very intuitive, I don't have much knowledge going into LevelAI but it took me no time to be familiar with most of the features. **What do you dislike about Level AI?** The transcription accuracy sometimes struggles with background noise or if there's overlapping voices. **What problems is Level AI solving and how is that benefiting you?** I have 13 associates and I admit that it's challenging to scan each of their calls to have a fruitful idea of my team's overall call quality. This is where LevelAI helps me truly. It solves the problem of reviewing large number of calls and giving accurate results by identifying key behaviours such as policy adherence, soft-skills, and other areas in need of coaching. ### 48. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jed R. | Customer Support Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Level AI?** What I appreciate most about Level AI is its powerful combination of advanced AI capabilities and user-friendly interface. It does an excellent job at surfacing actionable insights from customer interactions, helping our team improve agent performance and enhance customer experience. The intent detection and sentiment analysis are especially accurate, and the customizable dashboards make it easy to track KPIs. I also value how responsive their support team is and how frequently the platform receives thoughtful updates based on customer feedback. **What do you dislike about Level AI?** Sometimes it's latency, but I totally understand that it needs time to update. But over-all its efficient. **What problems is Level AI solving and how is that benefiting you?** Level AI is helping us solve key challenges in understanding and improving customer interactions at scale. Before using the platform, it was difficult to analyze 100% of our support conversations, which meant we were missing critical insights. With Level AI, we can now automatically evaluate interactions, identify coaching opportunities, and detect emerging issues in real time. This has led to improved agent performance, faster resolution times, and a more consistent customer experience. It's also reduced the manual workload on our QA team significantly, allowing them to focus on strategic initiatives rather than routine auditing. ### 49. Friendly LevelAI **Rating:** 4.0/5.0 stars **Reviewed by:** Ivana R. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Level AI?** It is easy to understand and to navigate. It is also making my life easier to generate a report for our audits. I just need to make sure my filter is correct and levelAI will generate the data/reports true analysis and I will be able to use it for my reporting. Additionally, it is easy to export data that I need to accomplish my daily task and also give us filters in what we want to see in our data when we export it. **What do you dislike about Level AI?** Sometimes, the export took too much time to receive in our email. Additionally, it is always asking me to sign in every now and then. **What problems is Level AI solving and how is that benefiting you?** The levelAI is providing transcripts on interactions so if it is hard to understand the transcript is very useful. Additionally, it is hiding any sensitive informations. ### 50. AMAZING IA TOOL THAT WILL SIMPLIFY YOUR LIFE AND WORK! **Rating:** 5.0/5.0 stars **Reviewed by:** Elmer D. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Level AI?** I work in the call center industry, and it helps me to transcribe the conversation I'm handling with the customer. Also, provide me details or suggestions of what to do in every task. This tool is amazing and helps me to make the thing easier. **What do you dislike about Level AI?** I like the tool now, so there is no issue with it at all. **What problems is Level AI solving and how is that benefiting you?** It helps us to have a better idea of what the customer, in the other side of the call, is requesting. Due to the AI feature, the conversation is being shown and give us a better idea of what the person is saying. Also, it is giving us some ideas of how to solve the issue while the customer is giving info. ## Level AI Discussions - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment - [View Level AI pricing details and edition comparison](https://www.g2.com/products/level-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+18%3A43%3A54+-0500&secure%5Bsession_id%5D=9363664a-5ece-4ed6-b9c0-56b74db3170e&secure%5Btoken%5D=96aa2a8cb05c3ee428ccf2255c2d683cc77e950e7eb41626412738777979d18d&format=llm_user) ## Level AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Liberty](https://www.g2.com/products/liberty/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Sales Force Automation FMCG](https://www.g2.com/products/sales-force-automation-fmcg/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ## Level AI Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Level AI Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (217 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (577 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews)