It is interactive, the UI/UX is user-friendly and easy to navigate, and the integrations are fantastic for new users, making it easier for them to benefit from the Guru cards. It helps increase productivity at work, and it was supportive during my onboarding. The intelligence and ability to retrieve training materials when needed offer a good return on investment.
What I like most about Guru is how quickly I can find trusted answers without leaving the tool I’m already working in. Between the browser extension and the Slack/Teams answers, I can pull up the right information while I’m handling a customer question, so I don’t have to dig through folders or message a teammate. As a result, my replies are faster and more consistent.
It’s also reduced the repeat questions that used to land on the same few people. New teammates can find answers on their own, which has made onboarding smoother. Overall, everything lives in one place now instead of being scattered across different tools.
I don’t have any information about pricing, since my company set it up. The AI feature I use most is [Knowledge Agents / suggested answers in Slack / AI search].
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.