I like that Forethought is easy to work with and we have a joined Slack channel to discuss operations and requests on a daily and weekly basis. The solution is easy to navigate and configure updated flows that we need to run our business. We have easy-to-glance-at stats in the dashboard around key metrics like total conversations, user sentiment, CSAT, and article hits. Forethought connects to our Salesforce instance to enable real-time messaging sessions, and users can submit email tickets from Solve to FT. The company is engaged and willing to focus on our needs to drive improvements for the tools we use. We have an engaged CSM who helps meet our needs daily, and I've experienced no issues from my end.

The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well.

Forethought has recently evolved from a chatbot provider into a comprehensive multi-agent, omnichannel AI platform for customer experience (CX). The most impressive new developments in 2025 focus on the shift from simple automation to proactive, agentic AI that acts on behalf of customers via voice, email and chat.