I really like the ability to customize aspects to suit each technician's needs and personality. The scripting feature and shared script library are great. Deployment of the agent with the Anydesk client is nice and fast, from deployment to actually being able to connect. The initial setup was very easy, and thanks to our experience with other RMMs, it was relatively straightforward to integrate into our operations. A major selling point for us is how Atera bills per technician rather than per device, which is cost-saving. I find these features make Atera a solid choice for our MSP.

Atera was easy for our ICT team to pick up and gave us a really good central view of our devices. Having monitoring, remote access, patch management, automation and asset information in the same platform made day-to-day support much easier. The patching and scripting tools were especially useful and saved us a lot of time managing endpoints across the organisation.

I find the Monitoring to be most helpful and the per tech license is a no brainer.