Atera proactively detects issues before users even have a chance to complain. Its AI agents can automatically resolve many common problems, and the always-on support is there at night and on weekends as well. The helpdesk workflows feel smooth and straightforward, and the automation cuts down on repetitive fixes. Overall, users notice the faster resolution times and a more consistent support experience.

Atera’s automation and scripting engine help remove many repetitive tasks, especially those related to patching and cleanup jobs.