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Atera

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1,270 reviews
  • 1 profiles
  • 14 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2011
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Atera Reviews

Review Filters
Profile Name
Star Rating
1020
208
28
7
7
MS
Mukil S.
09/25/2026
Validated Reviewer
Review source: Organic

Automates Routine Tasks Without Sacrificing Visibility

The platform automates many routine tasks while still giving administrators clear visibility into what’s happening. Monitoring, remote management, and ticket handling work well together, so it never feels like we’ve lost oversight of our environment.
Rob M.
RM
Rob M.
09/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Who asked for some of these features that have been implemented?

I liked Atera best when it just focused on being a remote tool and ticketing system, it feels bloated now with more bugs than ever. It was a rock solid ticketing system with Splashtop and now the UI is an eyesore.
EK
Elijah K.
09/23/2026
Validated Reviewer
Review source: Organic

One Interface for Easy Multi-Branch User Management, Monitoring, and Support

Managing users across different branches is much easier than it used to be. With device monitoring, remote support, and centralized ticket management, our team can deliver consistent service no matter the location. It also helps that everything is available in a single interface, so we don’t have to jump between tools.

About

Contact

HQ Location:
New York

Social

@ateracloud

What is Atera?

Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.

Details

Year Founded
2011
Website
www.atera.com