I like that Ada is on the frontier of the technology and takes an enormous amount of load off our customer support organization. It automates low-complexity, high-frequency requests, helps reduce our overall spend, and lets us devote human resources to more complex requests so we can provide better outcomes for our customers. It also helps improve our organizational and financial efficiency. The initial setup was relatively easy, and the Ada team helped us through the hurdles we encountered.

Communication is easy, and the ADA tram is amazing.

I like the flexibility Ada’s tools give me. The combination of playbooks and tools lets us use a multibranch playbook for several customer journeys, collecting and validating information along the way and ensuring a positive outcome for the customer. Ada also lets us serve parents and schools in a scalable and efficient way while helping them manage their cases. Setup was very easy; we were live in around a week.