The UX has been designed brilliantly with user journey in mind. Very intuitive and easy to navigate (even with the upgrades) Its integration with Salesforce is comprehensive Piper X is a great upgrade with much easier usability Whilst we are still early in our rollout of Piper X, we have seen great conversations which have been accurate and smooth for the visitor. ROI whilst still early, we have seen deals created. Support has been on point throughout the whole process with Luben, Lauren and the support desk. Performance whilst still early is very promising and where we see we need improvements, they are easy to make. The AI brain has come in leaps and bounds in the 1 year i have been using.

I really like Qualified for its ability to act as an always-on advisor and assistant to prospects visiting our website. The education and behavior customization of the bot is impressive, and it’s not just limited to web chat. The bot has a bunch of other automated activities that can be turned on and integrated. I appreciate the ability to adjust and optimize on the fly so quickly, and the use of a wide array of resources to customize the bot to exactly what we want, including brand, voice, documents, and offers. It's essentially like having an extremely knowledgeable employee. The Qualified team was also phenomenal in their assistance, helping us a lot through the setup process.

Qualified’s Concierge service has been a solid experience. The team is responsive and knowledgeable, and they seem genuinely invested in helping you get started on the platform.