Qualified Reviews & Product Details

The ability to automate functions with a human approach and the customer support is top tier. Lauren and Elle have been committed to ensuring success. They have held our hand through multiple transitions and always dependable to get our initiatives launched. Review collected by and hosted on G2.com.

Some of the personalization features still feel like they are in development. It is not a blocker since our account manager is highly responsive and helps us across every hurdle. Review collected by and hosted on G2.com.

There were, frankly, a bunch of different aspects of my experience with Qualified that I loved!

The first, and maybe the most important, as is the case with any platform, is our relationship with our CSM, Andrew Ritter. Andrew was always responsive, helpful, and thorough, walking us through even the more complex aspects of the platform with ease and understanding. That cordial simplification of the process was extremely helpful considering that we were building out an AI SDR function from scratch.

Which brings me to the second aspect of the Qualified experience that I was such a fan of, being, of course, the product. While undeniably a complex tool, given enablement by Andrew and Co, the platform actually is a very user-friendly experience.

Whether we were utilizing inbound follow-up and scheduling using Revvy, our AI SDR Qualified helped us build, enabling the bot to speak clearly and knowledgeably about our org and its products, or using Qualified for a large amount of email follow-up campaigns, with just a little tutelage, all of those processes were very easy to be built out.

Which leads to my third and final aspect, which was the results we saw! On finalizing our AI SDR and email campaign processes, Revvy became our number one source of inbound revenue by a substantial margin, in a process that was very well-received both by the marketing org as well as sales leaders and reps.

Overall, it's an excellent product, and we legitimately would not have had an inbound function, let alone such a SUCCESSFUL inbound function as we had, without Qualified. Review collected by and hosted on G2.com.

Currently, the lack of ability for more specific goals to be carried out, outside of our AI SDR wanting to book a meeting, was a bit frustrating when it came to wanting to utilize Revvy for nurture or awareness motions. But our CSM, Andrew, made us aware that this is a function that's right around the corner, so this won't be a gripe for long! Review collected by and hosted on G2.com.

Lily Weller, who has been our Qualified success architect over the past few months has been so helpful and knowledgeable about getting our AI SDR, Charity set up on the site and launching campaigns. Qualified's AI SDR has helped us get to 72.4% meeting offered to book rate, 24/7 AI SDR coverage with intelligent Q&A and qualification, as well as automated email coverage to close the gap on inbound leads that come to our site. I would very much recommend the Qualified team to other B2B companies looking to streamline their website visits and take advantage of the AI SDR (Piper) function. Review collected by and hosted on G2.com.

I don't really have anything negative to say about Qualified, any suggestions we have recommended that would make our lives easier was well-received. Review collected by and hosted on G2.com.

I really love how user-friendly the Qualified app is. It's easy as an admin to make edits and see what metrics and activity are happening. I also really like how the chat functionality works and looks compared to our last chat tool; it's much more modern, easy to read, and colorful. Teaching and onboarding new lead gen members is easy because it's so user-friendly, and it makes chatting easier. Working with Andrew Ritter at Qualified has been great because he was very helpful and patient, particularly with our specific use case and complex routing. Review collected by and hosted on G2.com.

We do have complex routing rules, so we understand that that's partly on us, but it does seem like as many times as we have reiterated the routing rules, it's not always perfect. Review collected by and hosted on G2.com.

What I like most about Qualified is how well it helps turn website traffic into real sales conversations. The AI chatbot engages visitors in a way that feels natural and relevant, and it does a good job qualifying intent before passing conversations to sales. That has made a noticeable difference in the quality of inbound leads we receive.

The Salesforce integration is another big plus. Data syncs cleanly, routing works as expected, and it fits smoothly into our existing sales process. We also like how much control we have over targeting and messaging, whether that’s based on the page someone is on, their level of intent, or the account they belong to.

Our Success Architect, Neil, is amazing to work with and made the implementation process easy and seamless, working to help train both our Marketing and BDR teams.

Overall, Qualified feels built for B2B teams that care about lead quality, not just chat volume. It has helped us capture opportunities we would have otherwise missed while still keeping the experience professional and on brand. Review collected by and hosted on G2.com.

There’s nothing in particular that I dislike about Qualified. Like any platform, there is a learning curve when getting everything fully set up and optimized, but once it’s in place, it runs smoothly and delivers consistent value. Overall, any minor challenges have been more about configuration than the product itself. Review collected by and hosted on G2.com.

Qualified is very powerful and they provide adequate resources in making sure you're set up for success. The tool works as advertised and they make sure that you're getting the most out of the platform. I love the accuracy and ease-of-use of all the dashboards and it makes it easy to pull metrics for executive reviews. Our CSM, Logan, is also the best CSM I've ever worked with and they have a commitment to providing an excellent experience to their clients. Review collected by and hosted on G2.com.

It requires a lot of cross-functional collaboration to ensure that your company is getting the most out of the platform. The biggest hurdle may be your own company's culture Review collected by and hosted on G2.com.

Qualified is a comprehensive and highly effective end-to-end solution for introducing an AI SDR, which significantly reduces the time needed to qualify opportunities and streamlines the process of handing off prospects to our sales representatives. We have observed its consistent performance not only in our top-performing forms and funnel channels but also in its ability to uncover and utilize insights across our entire website. Review collected by and hosted on G2.com.

This tool is very powerful, and it has some complex and inherent difficulty in getting used to the different ways a prospect can engage with the tool. Nevertheless,their model of partnership with a Qualified Success Agent has really allowed us to take full control of the features available. Their support is top of the line, both in the technical but also the strategic insights that they contribute, and also where we can leverage Piper better to improve conversions. Review collected by and hosted on G2.com.

I love having a dedicated client success architect for our account. Our new point of contact is Cormac Malley who took over after Genise Christianson. The hand-off was seamless and Cormac was able to dive in and immediately help by building out custom solution dashboards for us and simplify some of our currrent lead routing flows. I love that all of the technical work is handled by the Qualified team and since launching the new AI SDR capability it has been very low lift internally. Review collected by and hosted on G2.com.

I would like the ability to have a multi-select option within the chat if someone was interested in learning about more than 1 product/solution. Our sales team would like the ability to leave the chat window and view another tab without being marked as away. Review collected by and hosted on G2.com.

What stands out most about Qualified is the exceptional support we receive from Jen(jennifer@qualified.com). She is always available to assist us whenever we need help. In addition, Qualified as a platform offers a wide range of features that have been incredibly beneficial for us. Whether it's their AI SDR or the campaigns managed entirely by the AI SDR, I haven't come across any other tool on the market that supports us to this extent. Review collected by and hosted on G2.com.

There's nothing specific that I dislike apart from the only part where I feel there's a lot of things Qualified offers that we are not necessarily utilising. Also, the campaigns are a bit complicated at times to navigate through which we've been assured would be fixed by their product team soon. Review collected by and hosted on G2.com.

Earlier this year, we upgraded our website chatbot from rules-based branching to an AI SDR...and it's incredible how well Piper can respond to questions! It's eased the strain on our reps to not have to be continuously online to answer questions since Piper can handle questions and book meetings 24/7. It also eased the strain on our marketing team since we no longer have to manage the countless branches when we were doing rules-based logic. I also appreciate no longer needing to have as many manual translations for localized experiences which can be a bear to maintain and QA. Another area of the platform I use often is Offers. I love how I can easily segment what gets shown to users and manage them all without dev support. The cherry on top is the incredible support we receive from our Customer Success Architect. Their expertise, quick responses, and pleasant demeanor makes our ongoing relationship quite enjoyable. Review collected by and hosted on G2.com.

With all of the content that Piper crawls in the initial onboarding phase, it makes for a hefty QA experience prior to launch. The scorecard functional is helpful to see common questions but the refinement process takes a while (which is worth it in the long run). It would be helpful to have a filter to option to see the content publish date so we can exclude older blogs and press releases that we don't want Piper referencing. We've experienced some issues with the crawl rate limit as sometimes it can overload the server. It would be nice to have options to schedule crawl dates and times, as well as how long the crawl takes Review collected by and hosted on G2.com.