--- title: Qualified Reviews meta\_title: 'Qualified Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1540 reviews by the users' company size, role or industry to find out how Qualified works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 1540 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Qualified Reviews & Product Details Visit Website Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. * * * Product Website Qualified Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Qualified Community](https://www.g2.com/products/qualified/discuss) Languages Supported English Solution Type All-in-One Overview by Sarah McConnell (Head of Demand Generation @ Qualified.com - We're Hiring!) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/qualified/pricing) ## Qualified Integrations (36) What do users say about integrations? 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Director, Growth Marketing Mid-Market (51-1000 emp.) 7/31/2026 "The best tech vendor we've ever implemented. Instant engagement, better meetings, phenomenal support" 5/5 What do you like best about Qualified? Qualified has transformed how we engage with website visitors. We went live with our AI SDR, Lily, across our website and email campaigns, and she's helped us respond instantly, personalize interactions, and guide leads more effectively so our team can focus on high-value conversations. We've seen a strong volume of visitor conversations convert into booked meetings, and the quality of those meetings has been noticeably better than we saw with Drift. A huge part of why this has worked so well is our Qualified Success Architect, Elle. She's been phenomenal every step of the way, from the most thorough, well thought out onboarding I've experienced with any vendor, to consistently checking in to make sure we're maximizing every feature available to us. She's been a true partner and extension to our team, always excited to walk us through new capabilities so nothing we're paying for goes unused. I've now used Qualified at two different companies, and I'd bring them with me anywhere. Between the platform and the people, it's genuinely one of the best vendor relationships I've ever had. Review collected by and hosted on G2.com. What do you dislike about Qualified? Honestly, I can't think of a single thing. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Before Qualified, a lot of our website traffic went unengaged. Visitors would land on our site and leave without filling out a form or engaging in web chat. Qualified solves that gap. Our AI SDR, Lily, now runs across web chat and email campaigns, we're able to engage visitors the moment they show intent instead of relying on them to fill out a form and wait for follow-up. Lily handles the initial conversation, asks the right qualifying questions, and hands off to our team when a lead is genuinely worth a conversation. We've seen more meetings booked, and higher quality of those meetings, resulting in more revenue. Instead of manually triaging every inbound chat, our team can trust that the best conversations are the ones reaching their calendars. We're also replacing some of our email nurtures with agentic emails through Qualified, which runs way smarter with less of a manual lift building them out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DB David B. Revenue Operations Manager Mid-Market (51-1000 emp.) 7/31/2026 "Outstanding Partnership and 24/7 AI SDR That Accelerates Time-to-Value" 5/5 What do you like best about Qualified? The most helpful part of Qualified has been our QSA, Elle Anderson. She's been more of an extension of our GTM team than a vendor contact and comes to our calls with actual recommendations based on what she's seeing in our data, flags things we haven't thought to ask about, and helps us pressure-test conversation flows before we push them live. That level of partnership is rare and it's shortened our time-to-value considerably. The other big upside is the AI SDR working around the clock. Our previous chat tool required a human SDR to be online for a visitor to get a real conversation, which meant nights and weekends were dead time. Now every visitor gets engaged and qualified in the moment and can book a meeting on the spot. That's coverage we'd otherwise have had to hire for, and it lets our BDRs focus on active conversations rather than yesterday's leads. Review collected by and hosted on G2.com. What do you dislike about Qualified? Nothing, honestly. We've been using Qualified across our full inbound motion and it's done what we needed it to do without issues. Anytime we've had a question or wanted to change how something was configured, we've gotten a fast answer. I don't have a complaint to offer here. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified solves the coverage problem. We always have someone online to engage a visitor, answer questions, and book a meeting. Previously that only happened when a human SDR was available to chat, so a real portion of our inbound traffic went unengaged. Now every visitor gets a live conversation and a path to a meeting in the moment, and that's translated directly into pipeline we weren't capturing before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stephanie A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie A.") SA Stephanie A. Director of Marketing Operations Mid-Market (51-1000 emp.) 7/29/2026 "Intuitive Chat Experiences with Powerful AI SDR and Exceptional Support" 5/5 What do you like best about Qualified? What I like best about Qualified is its intuitive, user-friendly interface and how easy it is to build and manage chat experiences. It helps us engage website visitors in real time and connect high-intent prospects with our sales team faster. The AI SDR capabilities, chat experiences, and CRM integration make it easy to deliver a better buyer experience while improving lead qualification. The customer success team is exceptional. Austin Moore is always responsive, knowledgeable, and proactive in helping us get the most value from the platform. Review collected by and hosted on G2.com. What do you dislike about Qualified? Overall, we've had a great experience with Qualified. The platform continues to evolve, and the support team is always very helpful and receptive to feedback. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified helps us engage high-intent website visitors in real time, qualify leads more efficiently, and connect prospects with the right sales reps faster. The AI SDR capabilities and Salesforce integration have streamlined our lead routing and improved the overall buyer experience. It's helped us respond to prospects more quickly, automate repetitive tasks, and create a more efficient handoff between marketing and sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kekul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kekul S.") KS Kekul S. Revenue Operations Manager Information Technology and Services Mid-Market (51-1000 emp.) 7/22/2026 "Outstanding AI SDR Platform with Measurable Results" 5/5 What do you like best about Qualified? What I like best about Qualified is how quickly it delivered measurable business value while still being easy to manage. The implementation team was highly engaged, responsive, and collaborative throughout the rollout. Piper (Lena) has significantly increased visitor engagement, booked more qualified meetings, and improved the experience for prospects with fast, personalized conversations. From a Revenue Operations perspective, I also appreciate the tight Salesforce integration, flexible routing, robust reporting, and the ability to continuously refine conversations without heavy technical work. It has become a scalable extension of our inbound sales process and has exceeded our expectations in both performance and ease of administration. Review collected by and hosted on G2.com. What do you dislike about Qualified? Qualified is a powerful platform, but because it's highly configurable, there can be a learning curve during implementation as you fine-tune conversations, routing, and AI behavior. Like any AI solution, it benefits from ongoing optimization as your business evolves. That said, our Customer Success Architect, Elle Anderson, has been outstanding, responsive, knowledgeable, and proactive throughout the implementation and post-go-live process. Her guidance has made optimization straightforward, and the results have made the investment worthwhile. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified is helping us engage more website visitors, qualify prospects faster, and book more meetings without increasing headcount. Piper (Lena) provides instant, personalized responses 24/7, giving prospects a much better experience while allowing our sales team to focus on high-value conversations. Since going live, we've had over 500 visitor conversations and booked 45 meetings with a 64% meeting-offered-to-booked conversion rate. From a Revenue Operations perspective, the Salesforce integration, automated routing, and reporting give us better visibility into our pipeline while reducing manual work. Overall, Qualified has helped us scale our inbound process, improve lead quality, and create more pipeline. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![💎 Victoria J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "💎 Victoria J.") 💎J 💎 Victoria J. Active Team Member (IMC) Enterprise (\> 1000 emp.) 7/21/2026 "Exceptional Implementation Support and AI Strategy Guidance from Our Success Architect" 5/5 What do you like best about Qualified? One of my favorite parts of the Qualified implementation support process has been our Qualified success architect, Britney Fertig. She has been instrumental in educating us on the platform and on the AI strategy as we deploy our email campaigns and chat experiences. Without her, our experience would not be the same. Review collected by and hosted on G2.com. What do you dislike about Qualified? I think version history on a lot of segments and workflows from an operations perspective is lacking. Being in marketing operations, those are crucial to me so we can track down the history and changes. Also, being able to edit things in more than a single tab would be super helpful. Additionally, there's definitely room for improvement on the Marketo integration. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? To work the traditionally low converting leads so our sales can focus on the ones that require human touch. Provide a more natural, helpful chat experience for our site visitors. Increase meetings booked rate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Vincent h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent h.") VH Vincent h. Sr. Salesforce Marketing Analyst Enterprise (\> 1000 emp.) 7/13/2026 "Streamlined Lead Qualification with AI-Powered Quality Assurance" 5/5 What do you like best about Qualified? Qualified AI SDR in your review has enabled our team to automate and scale the qualification of inbound leads while creating more meaningful engagement opportunities with website visitors based on their unique interests and behaviors. The AI Scorecard has been especially valuable in helping us ensure customer interactions consistently align with our brand standards, messaging, and desired tone of voice across digital touchpoints. Qualified integrates with Salesforce and Account Engagement (Pardot), making it a strong fit for our existing technology stack. Additionally, the platform's intuitive user interface allows teams to adopt and manage it with minimal training. Review collected by and hosted on G2.com. What do you dislike about Qualified? At this time, there are no significant aspects of Qualified that we dislike. The platform has performed well for our use cases, integrates effectively with our Salesforce and Account Engagement (Pardot) environment, and has been easy for our team to adopt and manage. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified is helping us solve the challenge of identifying, qualifying, and engaging high-intent website visitors in real time. Prior to implementing Qualified, many website interactions relied on traditional form submissions, which limited our ability to immediately connect visitors with the right resources and sales teams. By leveraging Qualified, we can automate lead qualification, route visitors more efficiently, and deliver personalized experiences based on visitor interests and behavior. This has helped improve engagement with prospective customers while ensuring our sales and marketing teams spend more time focusing on qualified opportunities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Johnny V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johnny V.") JV Johnny V. Marketing Automation Specialist Mid-Market (51-1000 emp.) 7/10/2026 "Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR" 5/5 What do you like best about Qualified? What I like most about Qualified is how it has evolved beyond a traditional chatbot into a true AI SDR. Instead of relying on rigid conversation trees and predefined replies, it can understand and respond to complex prospect questions with very little manual setup. The ability to continuously train our AI SDR using our website, internal documentation, and curated knowledge sources has significantly improved its accuracy, scalability, and overall effectiveness, while also reducing the ongoing maintenance our team would otherwise need to manage. On top of that, our Success Architect, Jake Di Noto, has been an outstanding partner—providing strategic guidance, sharing best practices, and helping us get the most value from the platform as we continue to expand our AI SDR capabilities. Review collected by and hosted on G2.com. What do you dislike about Qualified? I have not experienced any downsides to using Qualified as our AI SDR. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified is solving one of our biggest challenges: engaging website visitors with timely, personalized conversations without requiring our BDR team to respond to every interaction manually. Instead of missing opportunities or stretching our team thin, Qualified educates prospects, answers complex questions, and qualifies visitors before seamlessly handing them off to sales. The impact has been immediate. In just three weeks, Qualified has engaged in nearly 500 conversations with website visitors and booked 63 meetings, achieving a 13.3% conversation-to-meeting conversion rate. Each handoff includes valuable context from the conversation, enabling our BDRs to have more informed, personalized follow-up discussions while allowing them to focus on higher-value initiatives instead of responding to every website visitor. From an ROI perspective, we've been very pleased with the results. Qualified has already contributed to multiple sales opportunities, improved our team's efficiency, and delivered measurable business value in a short period of time. We feel we're getting our money's worth from the platform and are excited to continue expanding how we use it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![An D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "An D.") AD An D. Digital Marketing Optimization Manager Enterprise (\> 1000 emp.) 7/31/2026 "Responsive Onboarding and Innovative Features That Keep Marketers Competitive" 5/5 What do you like best about Qualified? We switched from another platform to Qualified, and their team was responsive and supportive throughout the procurement and onboarding process. They’re at the forefront of innovation and consistently release new features that help marketers stay competitive. Review collected by and hosted on G2.com. What do you dislike about Qualified? Compared to our old platform, Qualified is definitely more robust and innovative, so I don’t have any complaints on that front. That said, since the company is growing extremely fast, we want to make sure our solution architect has enough internal support so she can spend more time working with us (We enjoy working with her!). Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified has become an important part of our inbound strategy. It’s our fastest-growing channel, which isn’t surprising since people are getting used to interacting with an AI agent. Qualified helps deflect support inquiries, increases lead volume, nurtures prospects, educates buyers, and improves speed to lead. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SN Salma N. Data and Business Analyst (RevOps team) Mid-Market (51-1000 emp.) 7/24/2026 "AI-Powered Sales Features That Boost Pipeline" 5/5 What do you like best about Qualified? The AI-powered features in email campaigns, auto-routing, agentic conversations, chatbots, auto-meeting booking, and many more are available in the Qualified platform. These fantastic features help the sales team boost pipeline. This is a great partnership in Lead Generation! Worth a try for sure! This is a great partnership in Lead Generation! Worth a try for sure! This is a great partnership in Lead Generation! Worth a try for sure! This is a great partnership in Lead Generation! Worth a try for sure! Review collected by and hosted on G2.com. What do you dislike about Qualified? It is almost a perfect service/product. No complaints! Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Most anonymous visitors to our company website are handled by the Qualified AI agent and chatbot. This saves time and money for the sales team, and it also helps reduce missed opportunities when human support isn’t available—during holidays, after hours, at midnight, or when someone is on PTO, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller DZ Dylan Z. GTM Analyst Mid-Market (51-1000 emp.) 7/16/2026 "Intuitive, Efficient, and Backed by Exceptional Support" 5/5 What do you like best about Qualified? Within in reason every time I ask for help or extra guidance, I am given it. It is hard to overstate how great the team at Qualified is. Review collected by and hosted on G2.com. What do you dislike about Qualified? The improvement issue I asked about seems to already be underway, yet another prove point that the team at Qualified is already to help and improve. Review collected by and hosted on G2.com. What problems is Qualified solving and how is that benefiting you? Qualified has made engaging website visitors much easier in a meaningful way. Without Qualified at scale required significant manual effort from our sales team. Qualified lets our AI handle initial prospect conversations across multiple product lines simultaneously, qualifying intent and routing visitors appropriately without rep involvement. The result is that our team spends less time on top-of-funnel triage and more time on conversations that are actually ready for a human. For an organization managing several distinct software brands under one roof, that efficiency is hard to overstate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Qualified? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Qualified ](https://www.g2.com/products/qualified/discussions/new) GU Guest User What is Qualified used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-qualified-used-for) ![Jack H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack H.") JH Jack Hallett • Last activity almost 5 years ago What's the most creative experience you've created? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) [ View all Discussions ](https://www.g2.com/products/qualified/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months ### Average Discount 17% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/qualified/pricing) ## How much does Qualified cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 9 purchases. Get Price Estimate Qualified Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-qualified) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-qualified) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-qualified) ##### ##### Qualified Features Communication Pop-up Chat Notifications In-App Messaging Internal Use Customization Conversation Archiving Lead Development Responses Customization Control Route To Human Platform Live chat Integrations Branding [ View More Features ](https://www.g2.com/products/qualified/features) ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/qualified/competitors/alternatives) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Business Scheduling](https://www.g2.com/categories/business-scheduling) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Business Scheduling](https://www.g2.com/categories/business-scheduling)[Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Chatbots](https://www.g2.com/categories/chatbots)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)[Buyer Intent Data Providers](https://www.g2.com/categories/buyer-intent-data-providers)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[AI SDRs](https://www.g2.com/categories/ai-sdrs)[Bot Platforms](https://www.g2.com/categories/bot-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best ipaas software](https://www.g2.com/discussions/which-tool-is-considered-the-best-ipaas-software-right-now)[Which all-in-one consumer insights platforms combine audience panels, profiling and real-time dashboards for a brand research team that wants everything in one system?](https://www.g2.com/discussions/which-all-in-one-consumer-insights-platforms-combine-audience-panels-profiling-and-real-time-dashboards-for-a-brand-research-team-that-wants-everything-in-one-system%20)[Top-rated customer relationship management software for mid-size businesses](https://www.g2.com/discussions/crm-top-rated-customer-relationship-management-software-for-mid-size-businesses) [Global Relay vs Smarsh vs Proofpoint for compliance archiving: which digital communications governance platform do compliance teams find easier to manage during an audit?](https://www.g2.com/discussions/global-relay-vs-smarsh-vs-proofpoint-for-compliance-archiving-which-digital-communications-governance-platform-do-compliance-teams-find-easier-to-manage-during-an-audit)[Is BriteCore worth it as an insurance policy administration platform for carriers that need to minimise extended implementation timelines and costly customisation?](https://www.g2.com/discussions/is-britecore-worth-it-as-an-insurance-policy-administration-platform-for-carriers-that-need-to-minimise-extended-implementation-timelines-and-costly-customisation)[Pros and Cons Details](https://www.g2.com/products/qualified/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)