It had an friendly interface that employees liked - but that's where the positives end! this is a classic minimum viable product. The developers don't know the first thing about actual payroll laws or requirements.
We have had endless issues with Wagepoint from miss filed tax documents to a systemic lack of awareness or best practice for payroll tax handling. They are a preditory company that sells to small businesses because they know small business can't afford to take legal action against them. I know 5 companies now who are still batteling the IRS over payroll tax miss reported or miss calculated by wagepoint software (this is systemic not user error) dating back to 2015 - current.
These are basic mistakes including:
Developers didn't know what an scorp deduction was
*941s where filed on the wrong schedule
*state taxes where miscalculated
*pre-tax health care deductions where not calculated pre-tax
*promised integration with 401k took 6 months to complete - and they didn't understand the difference *between the taxation requirements for the various savings accounts we offered
*1099s where processed with the company EIN and the individuals SSN reversed...
I am writing this review in the hopes that I can save other HR departments of one from the headache we've been through.
The only difference between wagepoint and intuit payroll (by quickbooks which we moved off of) is the Intutit had solid tax calculations.