--- title: CloudRadial Reviews meta_title: 'CloudRadial Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CloudRadial works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 5 scale: '5' date_modified: '2026-06-04' parent_category: name: Development url: https://www.g2.com/categories/development --- # CloudRadial Reviews **Vendor:** CloudRadial **Category:** [Portal Software](https://www.g2.com/categories/portals) **Average Rating:** 4.6/5.0 **Total Reviews:** 5 ## About CloudRadial CloudRadial is a cloud-based AI-powered service delivery and client success platform designed for Managed Service Providers (MSPs). It centralizes client communication, ticket management, knowledge base creation, and account management into a unified interface, integrating directly with PSA platforms including ConnectWise, Autotask, HaloPSA, Kaseya BMS, and Syncro. The platform serves MSPs seeking to reduce service desk workload, improve client transparency, and scale operations without proportional headcount increases. Primary users include MSP owners, service desk managers, and technical consultants responsible for day-to-day IT service delivery and client relationship management. CloudRadial addresses three core use cases: AI-assisted service desk operations, client-facing self-service, and account management. Its AI layer — ServiceAI — ingests existing technician knowledge and ticket history to generate help articles, score tickets and users with Relative Performance Scores, surface at-risk clients, and suggest resolutions to technicians in real time. A companion product, ChatAI, provides a PSA-integrated chat interface that triages incoming client requests, resolves common issues automatically, and escalates to live support when needed. The Unified Client Portal gives MSP end clients a branded, single destination for submitting tickets, accessing documentation, viewing billing, requesting services, and consuming self-service resources — reducing inbound support volume and improving client satisfaction scores. Key capabilities include: - AI knowledge base generation — ServiceAI builds and maintains help documentation from technician interactions, reducing reliance on manual documentation efforts and making senior-level expertise available to the full team - Ticket triage and zero-touch resolution — ChatAI pre-qualifies and routes incoming requests, with the ability to resolve common issues end-to-end without technician involvement - Client portal and self-service — A fully branded portal consolidates ticketing, documentation, service catalog, billing visibility, and training resources into one client-facing destination - Account management tools — Built-in vCIO planning, on-demand QBR generation, asset reporting, and client health monitoring support proactive account management workflows - PSA integration and open API — Native integrations with major PSA platforms ensure ticket data, client records, and billing information stay synchronized; an open API supports custom integrations with RPA tools such as Rewst and PIA CloudRadial is delivered as a software-as-a-service (SaaS) solution accessible via web browser. It offers tiered pricing plans including a free Chat Starter tier for basic ticket submission, with paid tiers unlocking the full Unified Client Portal, ServiceAI, and ChatAI capabilities. ## CloudRadial Reviews ### 1. Great for Organizing Clients, Events, and Quarterly To-Dos **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about CloudRadial?** Organization of clients, documenting upcoming events and to-dos for quarterly months **What do you dislike about CloudRadial?** A little difficult to manage adding multiple items in one sitting. Takes a bit of time to get all things into the different sections/. **What problems is CloudRadial solving and how is that benefiting you?** one-stop spot for applications and information gathering and documentation ### 2. Useful for integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about CloudRadial?** I find it useful because we sync O365 users from clients to our PSA and allows accurate billing **What do you dislike about CloudRadial?** Nothing in particular. My use is only for Billing purposes. **What problems is CloudRadial solving and how is that benefiting you?** I have an updated list of users that helps us Bill accurately. ### 3. Cloud Radial - Client Services Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jimmy H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about CloudRadial?** A comprehensive dashboard of all endpoints, devices, apps, services, security, compliance and beyond! Allows a 360 view of the IT stack. It's a must have for SMB's & Enterprise...especially with limited "human" resources to keep track of everything. It's a great compliment to an Asset DB. **What do you dislike about CloudRadial?** Initially I discovered missing or incorrect data in the portal. I quickly realized that the data comes in via many sources and needs to be verified / updated. It's only as accurate as the source providing it to CloudRadial. **What problems is CloudRadial solving and how is that benefiting you?** Quick & easy snapshot of of onPrem & cloud hardware/software across the entire organization. I don't have to track all of this in a separate system which free's up resources to work on actual issues rather than maintenance & documentation. ### 4. Amazing client facing product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about CloudRadial?** The ease of access for our clients and improved visibility we give our partners. **What do you dislike about CloudRadial?** No integration with Crewhu, and missing incident response notification features **What problems is CloudRadial solving and how is that benefiting you?** It has solved our client communication problem ### 5. Enhances customer experience, QBRs, and ticket processing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about CloudRadial?** There is powerful customization options, but it is also easy to use and get started. You can setup default templates for tickets, budget items, and reports and then customize them per client. **What do you dislike about CloudRadial?** The interface can be a little slow during high loads. We use it for so many things both internal and customer-facing that sometimes the pages take a long time to refresh or publish. **Recommendations to others considering CloudRadial:** Take the time to plan out what features are essential to your customers in the initial rollout. Do not try to get all the features up and running at first. Start with one or two things that you think will be best received by your customers, and then add more as you go. **What problems is CloudRadial solving and how is that benefiting you?** CloudRadial has changed the way we deliver QBRs. Customers always have a 4 quarter budget available in their client portal. It has streamlined the way we receive tickets. Each client has customized checklists for things like new users, departing users, and common problems. The reports and inventory data give customer's value and make them actually want to use the portal instead of just firing off an email. ## CloudRadial Discussions - [What is CloudRadial used for?](https://www.g2.com/discussions/what-is-cloudradial-used-for) - [View CloudRadial pricing details and edition comparison](https://www.g2.com/products/cloudradial/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+12%3A32%3A11+-0500&secure%5Bsession_id%5D=5edd1295-1801-4c51-a92b-2de1d5facd97&secure%5Btoken%5D=018d7dba8ba5199a24170e996cc0c41047363e8d2cb85b9868eb7f47d3564032&format=llm_user) ## Top CloudRadial Alternatives - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - 4.5/5.0 (319 reviews) - [Jahia DXP](https://www.g2.com/products/jahia-dxp/reviews) - 4.4/5.0 (597 reviews) - [Clinked](https://www.g2.com/products/clinked/reviews) - 4.8/5.0 (143 reviews)