Ignition Reviews & Product Details

I like the way we can customize agreements, send them to clients, and have automatic reminders sent when they do not respond. Ignition makes it easier to remember to follow up once an Engagement Letter is sent, as it helps bring the reminder to the top of the clients' inbox. The initial setup was easy, and it has been good to implement new clients and sync with QBO. Review collected by and hosted on G2.com.

I would like to be able to send change orders more seamlessly as amendments to current agreements. This would treat the document as more of a live document rather than having it be a signature that they have to sign each time. I would also like the ability for it to auto sign after a certain date and time and it be known to the client this will happen. Review collected by and hosted on G2.com.

I find the support staff extremely helpful. They helped us set up all of our templates and continued reaching out after we were onboarded to continue helping where needed. They assist significantly with the creation of templates and understanding how the automated payment side of Ignition works. If something isn't working the way we think it should, they are very quick to respond and jump on a call to figure out the issue. Additionally, the initial setup was very easy as Ignition did all of it for us. Review collected by and hosted on G2.com.

It is extremely expensive, and truly that is the only downside. Review collected by and hosted on G2.com.

The best thing about Ignition is automated payments & engagements. I used to struggle with anxiety around sending invoices to clients and would often lose income due to out of scope work. Now, I can send invoices under the direct debit agreements that are already signed by clients with full fee breakdowns. No more written off time & no more wasting afternoons second guessing the pricing. It's easy to use and more than worth the fees. Customer support is also amazing. Review collected by and hosted on G2.com.

The only downside is I wish the Forms could be customised better so that I could send checklists to clients through Ignition as well. I use conditional formatting with Google Forms to send Checklists for Tax Returns. If Ignition's Form templates had conditional formatting and more features then it would be great to send checklists through here and have it linked to each clients file. Review collected by and hosted on G2.com.

I appreciate Ignition's modular design and how easy it is to make changes. It's particularly beneficial when I'm sending out contracts to potential clients because I can customize each contract to suit the client's individual needs seamlessly. Additionally, the initial setup of Ignition was very easy, which allowed me to start using it without any hassles. These aspects make Ignition a valuable tool in my workflow. My positive experience with Ignition is reflected in my willingness to highly recommend it to others, as shown by the fact that I would rate it a ten in terms of likelihood to recommend. Review collected by and hosted on G2.com.

CRM integration. Review collected by and hosted on G2.com.

The website is very user friendly, and the customer service is absolutely first rate. I can generate proposals in a couple of minutes that used to take considerably longer. Review collected by and hosted on G2.com.

I have not run into any issues yet. No problems here. Review collected by and hosted on G2.com.

Ignition has streamlined my proposals and A/R. This has saved me so much time! It has also saved me money on my processing fees.

Implementation was 10/10. My rep, Richard, was amazing and I can still reach out to him if I have questions. He really made sure to walk me through all of the software so I understood it and could use all the features available. Review collected by and hosted on G2.com.

There are a few quirks to learn but nothing that I dislike Review collected by and hosted on G2.com.

I like Ignition because of its usability and the way it integrates with other tools. It integrates smoothly with our CRM, making it easy to click through from the client's side. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

It's harder to track data. The level of data they have or give us access to is fairly limited. Review collected by and hosted on G2.com.

Creating the proposals are easy, and the syncing of client data is Great.

The fact that I can save my templates/proposal, duplicate etc, makes it very user friendly.

I absolutely love using the product. Review collected by and hosted on G2.com.

I would like the approval function to be made available on all packages.

Payments are not available in my country, so at least other perks would be nice without having to pay that extra or upgrade the package.

If a proposal is created, and the service library was updated subsequently, I would like a notification that the proposal is not linked to the updated version of the service library. Review collected by and hosted on G2.com.

What I like best about Ignition is how it streamlines client engagement and billing into one efficient platform. It eliminates the manual back-and-forth typically involved in sending proposals, collecting signatures, and setting up payments. I particularly appreciate the automated workflows — from onboarding to recurring billing — which save time, reduce errors, and ensure a smooth, professional client experience. Review collected by and hosted on G2.com.

I’m still fairly new to using Ignition, so I’m in the process of learning all its features. So far, I really like how it brings proposals, client onboarding, and payments into one place. If I had to mention something I find a bit challenging, it would be just getting used to the different sections and understanding how to fully customize the proposals. But I see that it’s a very capable tool, and I’m confident that with a bit more time and experience, I’ll be able to use it more effectively. Review collected by and hosted on G2.com.

It is very customizable and user friendly. Customer support is quick to answer questions. So far there has been no problems with syncing to other apps like Quickbooks Online. Review collected by and hosted on G2.com.

The only complaint at this point would be the inability to delete/write off invoices that have been sent. This causes a variance in reporting from Ignition to actual Accounts Receivables Review collected by and hosted on G2.com.