Chaser Reviews & Product Details

Automate and streamline your accounts receivable process. Improve visibility over every interaction. Reduce days sales outstanding. Maintain strong customer relationships. Winner of Best Technology Provider at the Credit Strategy Awards (2024), Management Today Best Use of Innovation (2023), and CICM British Credit Awards B2B Supplier of the Year (2022). Chaser users: - Get invoices paid 54+ days sooner - Save 15+ hours per week on accounts receivable tasks - Reduce days sales outstanding by 75%+ - Maintain strong customer relationships Track and manage every interaction in one place - Gain complete visibility with all debtor communications, replies, and call notes logged automatically - See a full communication history for every invoice and every customer - Log communications in your CRM automatically with integrations for HubSpot, Salesforce, Zoho, and more - Record and store debtor phone calls directly in Chaser, set reminders, and assign follow-up tasks to your team Automate without losing the human touch - Send personalized reminders from your own email address, complete with your usual signature and branding - Use AI to instantly draft professional replies in your tone of voice - Customize templates to match your business style for consistent communication Optimize your collections approach - Segment debtors into unlimited workflows based on factors like payment behavior, risk level, or language - Automate reminders across your chosen schedule and escalation paths - Escalate senders automatically to more senior contacts when payments are overdue - Avoid chasing outside working hours, on weekends, or on bank holidays - Gain ongoing insights from credit checks, monitoring, and AI debtor insights so you know which accounts to prioritize Encourage faster payment - Give customers a secure Payment Portal linked in every reminder, offering multiple payment options - Offer flexible installment plans to suit customer needs - Incentivize prompt payment with early payment discounts and apply late fees automatically where needed Use multiple follow-up channels for maximum reach - Send reminders via email, SMS, letters, and automated debtor phone calls to ensure messages are received - Include secure payment portal links and QR codes in all reminders to make paying as easy as possible - Maintain a consistent, professional tone across every channel to strengthen relationships and improve results Seamlessly connected to your existing systems - Connect Chaser to any accounting software, ERP or CRM with a range of integration options - Ensure you never follow-up with debtors incorrectly, with data-syncs every hour, on-demand when you request them, and before any communication is sent

Product Website

Seller

Chaser

Discussions

Chaser Community

Languages Supported

English

Overview by

Amaya Woods

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Chaser Integrations

(17)

Verified by Chaser

Chaser Media

Chaser Demo - Seamlessly manage your receivables in one system

Thousands of SMEs worldwide trust Chaser to automatically chase and collect late payments, track debtors and improve their working capital.

Chaser Demo - Reach customers more efficiently with SMS payment reminders

Get your payment reminders seen instantly with SMS payment reminders

Chaser Demo - Automate your debtor phone calls with Auto-call

Reduce manual intervention needed when chasing late payments by using auto calls

Chaser Demo - Link customers to their Payment portal in reminders for easy payment

Get paid on time by making it as easy as possible for your customers to pay you. Remove most barriers to payment by including a secure payment portal link in your invoice payment reminders.

Chaser Demo - Reach customers when they’re most likely to pay with AI-recommended chasing times

Maximise your cash inflow with AI-powered recommended chasing times

Chaser Demo - Track debtor replies and calls automatically

Effortlessly complete and manage your collection calls directly in Chaser, streamlining your receivable process and ensuring more effective communication with debtors. Track email sends and replies in one place.

Hear how Love Brands save 15 hours per week with Chaser’s market-leading accounts receivable software.

Hear from Chaser users at the Digital Accountancy Show

How AI and automation in accounts receivables is a game changer for accountants and their clients

Official Downloads

(3)

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8 most effective email templates to get your invoices paid

How CES reclaimed $1million in old debt automatically

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Ashley C.

Finance Director

Small-Business (50 or fewer emp.)

10/13/2025

"Seamless Integrations and Powerful Automations"

5/5

What do you like best about Chaser?

Automations and integrations have been impressive. We integrated with our on-premises Sage 200 in just five minutes, making it the easiest integration I have ever experienced. The PDF uploader is a real game changer, as it allows us to easily upload copies of invoices to customers, ensuring they receive a copy with every chase. Usually, you would need a hosted AR system to achieve this. The automations are excellent, highly customizable, and feel very natural. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Sometimes, customers may be chased if you forget to hold an invoice. It would be helpful to have a historical report feature and the ability to track improvements over time. Grouping customer sites and establishing parent-child relationships would also be beneficial, allowing customers to access multiple sites through a single portal. Additionally, it would be useful if the chasing process notified customers about any unallocated credits.

But, these small niggles to not affect how great the product is. Review collected by and hosted on G2.com.

Response from Toby Mortaro of Chaser

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Hi Ashley!

Thank you very much for your review. I'm so pleased to hear that you're finding our automations and integrations a great addition to the business, as well as making good use of our PDF uploader to provide copies of invoices to your customers. We appreciate your feedback in regards to the reporting functionality, grouping customers and customer notifications and I'll be sure to pass this over to our development team.

We look forward to continuing to help you get paid faster.

Emma B.

Finance Assistant

Small-Business (50 or fewer emp.)

2/19/2026

"Streamlined Automated Chaser Emails in One Place"

5/5

What do you like best about Chaser?

I really like the fact that our chaser emails are streamlined into one place and automatically sent out without having to think about them. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

The email reminders could do with only being sent once a day rather than twice as this can be confusing as to which day they are referring to sometimes. Review collected by and hosted on G2.com.

Alistair D.

12/15/2025

"Efficient Debt Automation, Needs Enhanced Reporting"

3.5/5

What do you like best about Chaser?

I use Chaser for automating debt collection by chasing clients and facilitating payments. I love having all communication, audit trails, and notation within one central workflow. It saves me time by solving the issue of manually emailing hundreds of customers weekly for payment reminders, allowing me and my team to focus on more value-added tasks. Chaser enables us to maintain a centrally managed credit control function with email integration, so nothing is missed, rather than managing multiple reports across spreadsheets and accounting systems. The email integration of outbound emails is a standout feature for us, and it was much easier to use compared to the product we used before, Satago. The initial setup was very easy and just took a couple of hours for tweaking. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

We would really appreciate enhanced reporting features. More areas to slice and dice reports to allow bespoke reporting (& customer batch updating). Another being flexibility around payment plans - It would be great to be able to set up plans outside the rigid 1/2/4 week structure. For payment plans, very often we try to front load the plan with 2 payments in 1 month, then the remaining installments monthly. This cannot be done as I can only choose monthly, weekly, or bi-weekly. The only workaround is for me to set a reminder to cancel the plan in 1 month's time and switch the balance from bi-weekly to monthly. Review collected by and hosted on G2.com.

Response from Toby Mortaro of Chaser

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Hi Alistair,

Thanks so much for taking the time to leave us a review!

We're really pleased to hear how the centralised communication workflow and audit trails have helped streamline your credit control process, and save your team valuable time. It’s great to know that automating payment reminders has allowed you to focus more on higher-value work rather than manual follow-ups. In addition, it's great to hear that the email integration and ease of use has stood out for you!

We also really appreciate the feedback in regards to the reporting features and payment plans functionality, I can certainly pass this over to the relevant department and please don't hesitate to contact us at support@chaserhq.com if you have anything else to share.

We look forward to continuing to help you get paid faster!

vraynersmith@astleyhire.co.uk R.

Accounts Administrator

Small-Business (50 or fewer emp.)

1/22/2026

"Intuitive Chaser Software That Automates Credit Control Without Losing the Personal Touch"

5/5

What do you like best about Chaser?

Very intuitive.

Have used other software in the past and Chaser software is ticking all the boxes for my credit control needs, automating where I need it but without losing the personal touch for our customers. The support has been great so far too. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Not found any issues yet. Will monitor and flag any issues Review collected by and hosted on G2.com.

Response from Toby Mortaro of Chaser

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Thank you for taking the time to leave us a review, we really appreciate the feedback provided.

We're so pleased to hear you're finding Chaser intuitive and easy to use, and that our team are supporting you well with any questions you may have about the software. It’s also great to hear you’re getting value from the automated chasing functionality and the flexibility to add statements at any point in your schedules — we understand how this can make a real difference.

We hope Chaser continues to tick all the right boxes for your credit control needs and we look forward to helping you get paid faster!

Verified User in Hospitality

Mid-Market (51-1000 emp.)

1/26/2026

"Simple, Easy-to-Deploy Platform for Teams"

4.5/5

What do you like best about Chaser?

It's a very simple platform that makes it really easy to set up and roll out to your team. The customer support team were also really helpful throughout the entire set up process. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

The only issue I have with Chaser is that, despite everything else linking to your email account, tasks don't. This means that you can't get automated reminders to complete tasks, and if you don't use the platform on a daily basis then you have to remember to manually check it. Review collected by and hosted on G2.com.

Response from Toby Mortaro of Chaser

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Thank you so much for taking the time to share your thoughts about Chaser.

We're really glad to hear that you’re enjoying how simple Chaser is to set up, and that our team was helpful throughout the process. Making credit control easier is exactly what we’re here for, so it’s great to know Chaser is delivering real value for your team.

The feedback you've provided about tasks within Chaser has been fed back to our development team, this is incredibly helpful for us, and it’s something we’re actively aware of as we continue improving the software.

We look forward to continuing to help you get paid faster!

Shane Budd S.

Partner

Small-Business (50 or fewer emp.)

8/18/2025

"From Chasing Invoices to Chasing Growth"

5/5

What do you like best about Chaser?

As a partner in an accounting firm, I’ve found Chaser HQ to be a game-changer both for my own practice and for my clients. It saves us significant time by automating invoice reminders in a professional and friendly way, helps get invoices paid faster, and integrates seamlessly with the accounting systems we use. The insights, such as late payment predictions and payer ratings, give us an edge in managing cash flow proactively. Overall, it’s user-friendly, effective, and has genuinely improved the way we handle collections—I’m very happy with the product. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

There is nothing I dislike about chaser. Review collected by and hosted on G2.com.

What problems is Chaser solving and how is that benefiting you?

Chaser solves the problem of late and inconsistent payments by automating invoice chasing in a way that is polite, consistent, and professional. For me and my clients, this means fewer awkward conversations, far less time spent following up, and much faster payments. The integrations with our accounting systems make it seamless to implement, and the insights on payer behaviour help us be proactive in managing cash flow. Ultimately, Chaser has reduced admin, improved client cash flow, and freed up my team to focus on higher-value work. Review collected by and hosted on G2.com.

Response from Toby Mortaro of Chaser

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Thank you for your review Shane!

I'm really pleased to hear you've had such a positive experience with Chaser and that the Chaser insights are empowering you to manage your cash flow proactively. We have some really exciting new cash flow features in the pipeline that we're looking forward to sharing in due course.

Chaser aims to save you time and enable you to manage AR processes with ease, all while helping to improve cash flow. We look forward to continuing to help you get paid faster.

Verified User in Construction

Mid-Market (51-1000 emp.)

10/23/2025

"Reduced Admin Workload, But Miss the Old Email Sending Feature"

4/5

What do you like best about Chaser?

Chaser has significantly reduced our administrative workload, allowing us to dedicate more attention to customers who are behind on their payments. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Previously, our emails were sent directly from our own mailbox, but now they include 'mail-srv1.com' in the sender information. I feel this change makes our emails appear less authentic, and I believe it has led to a decrease in the number of responses we receive. Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser

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Thank you for sharing your feedback and highlighting how Chaser has helped reduce your administrative workload - we’re really glad to hear it’s made a difference!

Regarding the email sender address - it sounds like your email integration may have become disconnected. When this happens, emails are sent via Chaser’s mail server rather than directly from your own mailbox. You can easily fix this by reconnecting your email to Chaser following the steps in our help article here: https://help.chaserhq.com/connect-your-email-to-chaser

Once reconnected, your emails will send directly from your own address again, helping them appear fully authentic to your customers.

Please reach out to support@chaserhq.com if you need any assistance reconnecting your email address.

See how Chaser improved

Bhavesh P.

9/25/2025

"Effortless Integration, Streamlines Invoice Management with Minimal Issues"

4/5

What do you like best about Chaser?

I love that Chaser simplifies chasing overdue invoices by integrating seamlessly with my accounting software, QuickBooks. Its easy setup and automation reduce the time my accounts team spends managing unpaid invoices. The scheduled reminders and the ability to keep notes within the app are extremely useful. Chaser's overall simplicity makes it a worthwhile tool for my business needs. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

I experience issues with some of Chaser's email functionalities. Specifically, emails sometimes bounce back due to domain name problems. This issue disrupts the tracking and follow-up process with overdue invoices, which can hinder efficient communication with clients. Review collected by and hosted on G2.com.

Response from Toby Mortaro of Chaser

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Hi Bhavesh,

I'm really pleased to hear you're enjoying the simplicity of Chaser and how it integrates with your accounting package. We have tried to make the setup as easy and stress-free as possible, so I'm glad to hear that's working! It's always easy to forget something during a busy work day, so hopefully those reminders provide a streamlined approach to your chasing efforts.

I would certainly advise to have a look at the email integration functionality within Chaser, if not already setup, in regards to email communications sent and received. I've added a link to our Help Centre at the bottom of my response which I hope you find useful.

We look forward to continuing to help you get paid faster.

See how Chaser improved

Verified User in Accounting

Small-Business (50 or fewer emp.)

1/7/2026

"Effortless Credit Control and Time Savings"

5/5

What do you like best about Chaser?

Chaser makes it incredibly easy to keep track of credit control - and takes away the pain of chasing! It saves us loads of time.

Customer service has always been very kind and helpful - and their webinars have taught the team a lot. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

The subscription style has changed quite a bit - I believe we get less than we did when we first started but still find it to be a valuable service. Review collected by and hosted on G2.com.

Response from Toby Mortaro of Chaser

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Hi there,

Thanks so much for leaving us a review, it's great to hear your feedback!

It’s also great to know that our support team and webinars have been valuable for you. We put a lot of care into making sure customers feel supported and confident using Chaser, so your comments mean a lot.

We also appreciate your honest comments around the changes to our subscription model. While our subscriptions have evolved over time, our goal is always to continue delivering strong value and improve the product. If you’d ever like to discuss your plan or explore ways to get even more out of Chaser, you can email us at support@chaserhq.com.

Thanks again for your kind words and for being a Chaser customer. We look forward to continuing to help you get paid faster.

Parth D.

Manager, Finance

Small-Business (50 or fewer emp.)

8/3/2025

"Chaser makes credit control effortless with automated-polite reminders that get invoices paid faster"

5/5

What do you like best about Chaser?

What I like best about Chaser is its ability to automate payment follow-ups with a human touch-personalized, polite reminders that maintain customer relationships while improving cash flow. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

One thing that could be improved in Chaser is the flexibility around customizing email workflows-it works well for most cases, but more advanced options would be a great addition. Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser

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Thank you for your insightful review, Parth! We're pleased that Chaser is saving you valuable time that can be better utilised focusing on customer relationships.

Please email us at support@chaserhq.com regarding your feedback around customising email workflows further. I'd be keen to hear how you'd like this to work so we can continuously improve the product and make it even more impactful for your business.