Chaser Reviews & Product Details

Automations and integrations have been impressive. We integrated with our on-premises Sage 200 in just five minutes, making it the easiest integration I have ever experienced. The PDF uploader is a real game changer, as it allows us to easily upload copies of invoices to customers, ensuring they receive a copy with every chase. Usually, you would need a hosted AR system to achieve this. The automations are excellent, highly customizable, and feel very natural. Review collected by and hosted on G2.com.

Sometimes, customers may be chased if you forget to hold an invoice. It would be helpful to have a historical report feature and the ability to track improvements over time. Grouping customer sites and establishing parent-child relationships would also be beneficial, allowing customers to access multiple sites through a single portal. Additionally, it would be useful if the chasing process notified customers about any unallocated credits.

But, these small niggles to not affect how great the product is. Review collected by and hosted on G2.com.

I use Chaser for automating debt collection by chasing clients and facilitating payments. I love having all communication, audit trails, and notation within one central workflow. It saves me time by solving the issue of manually emailing hundreds of customers weekly for payment reminders, allowing me and my team to focus on more value-added tasks. Chaser enables us to maintain a centrally managed credit control function with email integration, so nothing is missed, rather than managing multiple reports across spreadsheets and accounting systems. The email integration of outbound emails is a standout feature for us, and it was much easier to use compared to the product we used before, Satago. The initial setup was very easy and just took a couple of hours for tweaking. Review collected by and hosted on G2.com.

We would really appreciate enhanced reporting features. More areas to slice and dice reports to allow bespoke reporting (& customer batch updating). Another being flexibility around payment plans - It would be great to be able to set up plans outside the rigid 1/2/4 week structure. For payment plans, very often we try to front load the plan with 2 payments in 1 month, then the remaining installments monthly. This cannot be done as I can only choose monthly, weekly, or bi-weekly. The only workaround is for me to set a reminder to cancel the plan in 1 month's time and switch the balance from bi-weekly to monthly. Review collected by and hosted on G2.com.

As a partner in an accounting firm, I’ve found Chaser HQ to be a game-changer both for my own practice and for my clients. It saves us significant time by automating invoice reminders in a professional and friendly way, helps get invoices paid faster, and integrates seamlessly with the accounting systems we use. The insights, such as late payment predictions and payer ratings, give us an edge in managing cash flow proactively. Overall, it’s user-friendly, effective, and has genuinely improved the way we handle collections—I’m very happy with the product. Review collected by and hosted on G2.com.

There is nothing I dislike about chaser. Review collected by and hosted on G2.com.

Chaser has significantly reduced our administrative workload, allowing us to dedicate more attention to customers who are behind on their payments. Review collected by and hosted on G2.com.

Previously, our emails were sent directly from our own mailbox, but now they include 'mail-srv1.com' in the sender information. I feel this change makes our emails appear less authentic, and I believe it has led to a decrease in the number of responses we receive. Review collected by and hosted on G2.com.

I love that Chaser simplifies chasing overdue invoices by integrating seamlessly with my accounting software, QuickBooks. Its easy setup and automation reduce the time my accounts team spends managing unpaid invoices. The scheduled reminders and the ability to keep notes within the app are extremely useful. Chaser's overall simplicity makes it a worthwhile tool for my business needs. Review collected by and hosted on G2.com.

I experience issues with some of Chaser's email functionalities. Specifically, emails sometimes bounce back due to domain name problems. This issue disrupts the tracking and follow-up process with overdue invoices, which can hinder efficient communication with clients. Review collected by and hosted on G2.com.

Chaser makes it incredibly easy to keep track of credit control - and takes away the pain of chasing! It saves us loads of time.

Customer service has always been very kind and helpful - and their webinars have taught the team a lot. Review collected by and hosted on G2.com.

The subscription style has changed quite a bit - I believe we get less than we did when we first started but still find it to be a valuable service. Review collected by and hosted on G2.com.

What I like best about Chaser is its ability to automate payment follow-ups with a human touch-personalized, polite reminders that maintain customer relationships while improving cash flow. Review collected by and hosted on G2.com.

One thing that could be improved in Chaser is the flexibility around customizing email workflows-it works well for most cases, but more advanced options would be a great addition. Review collected by and hosted on G2.com.

We've been using Chaser for a few months now, and it has transformed the way we manage our credit control. The automated reminders are incredibly effective while still feeling personal, and the integration with Xero is seamless.

What really stands out is the time we've saved chasing overdue invoices — and more importantly, the improvement in our cash flow. We've seen a noticeable reduction in debtor days since implementing Chaser.

The support team is also fantastic — responsive, helpful, and genuinely interested in helping us get the most from the platform.

Highly recommended for any business looking to professionalise their credit control while freeing up valuable internal resources.

— Vivek Jain, Crescent Stone Ltd Review collected by and hosted on G2.com.

Nothing at the moment, probably on debt collection side. Review collected by and hosted on G2.com.

It saves man hours and never forgets to send a chaser. Customers pay faster. Chaser is very easy to use. The customer support is excellent and friendly. The features on the basic package are fine. Some features are locked behind more expensive subscriptions, but not those features aren't essential. Review collected by and hosted on G2.com.

The price of the standard package is too high for us, but only because we are a small business. Review collected by and hosted on G2.com.

Chaser has an easy-to-use interface that makes managing accounts receivable straightforward. The customer support team is effective and responsive, and the seamless integration with various payment platforms streamlines our workflow significantly. Review collected by and hosted on G2.com.

There are occasional minor delays in feature updates, but overall the experience is highly positive and these delays do not significantly impact day-to-day operations. Review collected by and hosted on G2.com.