Payhawk Reviews & Product Details

I love how Payhawk saves us time and reduces the need for chasing since employees can easily add expenses as they go. Most expenses are now added on time, reducing the accounts team's workload significantly. The easy-to-use interface and the feature that allows us to return incorrect expenses to employees with comments are very useful. Previously, we had to use separate communication for providing reasons for rejected expenses, but Payhawk allows us to handle this in one go. The integration with Quickbooks is seamless and makes the process so easy. Payhawk was also very easy to set up from the start. Review collected by and hosted on G2.com.

The only issue I can find is that sometimes when importing into QuickBooks it will bring a receipt number in as a journal number which throws our journal numbers out of sequence. Review collected by and hosted on G2.com.

I find Payhawk very user friendly, well designed and intuitive. I know what to do and where to click without looking at training materials. The AI chatbot answers questions instantly, and I can get in touch with a person at short notice. Employees find it easy to upload receipts, submit claims, get reimbursed and use Payhawk cards, and we’ve never had complaints from our team. I like the ease of paying suppliers, including selecting a batch to pay, and the two-person approval controls work really well for us. The new feature for sending remittance advice to suppliers is fantastic. Payhawk’s cards work well, its cards seem to work everywhere in the world, and its automated supplier payments make our payment runs take a lot less time than the old bank-file process. We’ve used other platforms, but none reached Payhawk’s level. Review collected by and hosted on G2.com.

I don’t think Payhawk’s AI travel agent is quite there yet or on par with TravelPerk, so I’m going to keep trialing it and see if it works as we want. Review collected by and hosted on G2.com.

The software is easy to use and intuitive, with a clear layout. It offers various modules and options that allow you to customise the process flow and the fields you use. I also appreciate the ongoing improvements and the addition of new features to the software. We use Payhawk daily as our main P2P system and we've started using also the Budget module. Customer support is prompt and useful. Review collected by and hosted on G2.com.

There is no option to initiate transfers to bank accounts in the USA, which is a limitation for me. I understand this is something the company is looking into. Review collected by and hosted on G2.com.

Payhawk has made day-to-day expense management much more straightforward. I regularly use it to review transactions, upload receipts and provide the information needed for expenses. The interface is clear and intuitive, so it is easy to see what needs attention and complete tasks without unnecessary steps.

I am not closely involved with the integrations, but they have worked reliably from my perspective and have not caused any disruption to my workflow. Performance is generally good, and the platform responds smoothly during regular use.

My experience with Payhawk’s support team has been excellent. Although I was only partly involved in onboarding, the team listened carefully to our requirements and made a genuine effort to guide us through the process and help resolve any issues.

The intelligent data capture is useful when it works and usually extracts information correctly, reducing the amount of manual entry required. However, there is still room for improvement in its consistency, and the extracted details sometimes need to be checked or corrected.

I am not involved in pricing decisions, so I cannot comment directly on cost or ROI. From a user’s perspective, however, the clearer process and reduced administrative effort provide noticeable value. An unexpected benefit has been the improved visibility over outstanding expense tasks, which makes it less likely that receipts or required details are forgotten.

Overall, Payhawk is a well-designed and reliable platform with particularly strong customer support. Improving the consistency of its intelligent data capture would make the experience even better. Review collected by and hosted on G2.com.

Payhawk has a clear and intuitive interface, and its everyday navigation is generally straightforward. However, several important limitations mean that we have had to create workarounds for processes that should be handled within the system.

The purchasing module is particularly limited. Basic features such as line-item numbering, an item-code field, delivery-address selection, and showing the delivery address on the PDF purchase order are missing. The goods received note (GRN) functionality also needs improvement. Users must receipt the entire purchase order rather than individual lines, making partial deliveries difficult to record and understand when reviewing the order later.

Supplier onboarding is similarly limited. The process feels much like submitting another purchase order or expense rather than a dedicated, streamlined onboarding experience.

The expenses module also has reliability issues. Automatic invoice reading does not always start, so files sometimes need to be uploaded again to trigger it. When it works, the extracted information is often broadly correct, but it still requires checking. Split invoicing is another weak point: the full invoice amount is frequently assigned to the first line instead of being distributed correctly. This is especially frustrating when the purchase order and invoice already contain matching numbers of lines and items.

I do not work closely with the integrations, but they appear to function as expected from my perspective. I am also not involved in pricing decisions, so I cannot comment fairly on the cost or overall ROI. In terms of performance, the interface itself generally works smoothly, but the missing functionality and repeated manual corrections reduce the time-saving benefits.

My experience with Payhawk’s support team has been excellent. I was only partly involved in onboarding, but the team listened to our requirements and genuinely tried to help throughout the process. Their responsiveness has been one of the strongest parts of the experience.

Overall, Payhawk has a good foundation, an intuitive interface and strong customer support. However, the purchasing, GRN, supplier-onboarding and invoice-processing features need significant development. At present, the number of limitations and necessary workarounds prevents the platform from being as efficient as it could be. Review collected by and hosted on G2.com.

One of the things I particularly like about Payhawk is how straightforward and convenient it makes managing business expenses. The platform brings everything together in one place, making it easier to track transactions, upload receipts and maintain accurate expense records.

I particularly appreciate the clear layout and user-friendly interface, which help make everyday administrative tasks quicker and more manageable. The ability to monitor expenses and keep supporting documentation organised is especially useful in a busy working environment.

Overall, Payhawk offers a practical and efficient solution that helps reduce unnecessary administration and makes expense management feel much more streamlined. Review collected by and hosted on G2.com.

Overall, Payhawk is a very useful and efficient platform that makes managing business expenses considerably easier. However, there are a few areas where I feel the user experience could be improved further.

One potential improvement would be making the process of uploading and matching receipts to transactions even more seamless. Introducing more intelligent automation to recognise receipts and automatically match them to the correct transactions could help reduce manual administration. Despite these suggestions, I find Payhawk to be a practical and user-friendly platform. These enhancements would simply make an already effective expense management system even more efficient. Review collected by and hosted on G2.com.

I continue to appreciate how Payhawk centralizes expense management, invoice processing, payment approvals and accounting workflows in one platform. The automated invoice capture, approval processes and accounting integrations help reduce manual work, improve accuracy and provide better visibility over company spending. It is particularly useful for managing accounts payable and keeping financial operations organized. Review collected by and hosted on G2.com.

Some accounting workflows could be more flexible, particularly when correcting already approved or processed transactions. More options for bulk editing, correcting accounting allocations and handling exceptions would be helpful. Additionally, reducing the dependency on finance-level permissions for certain configuration changes would make daily operations more efficient. Review collected by and hosted on G2.com.

I find Payhawk easy to use and efficient for processing suppliers, reimbursing employees, and paying suppliers. I love that I can pay suppliers in one or two clicks and reimburse employees easily. I also like being able to block a card when expenses or receipts aren’t submitted on time, and choose when to block it, such as after three uses. That feature has been working really well for us. I like that I can send supplier invoices to Payhawk by email and it automatically chooses the right account and remembers it next time. Payhawk connects easily with our accounting system, Xero, so our expense and purchase ledger information can move across. Compared with Pleo, Payhawk is more automated and gives us expense categories, team separation, and an easier way to see how much a specific employee spent. Switching to Payhawk was a massive game changer. The setup was straightforward, and the team guided us through it from start to finish. Support is quick and helpful; when I ask to speak to a person, someone usually responds within about a minute, and they genuinely want to help. Review collected by and hosted on G2.com.

The only thing is that the US credit line takes a bit longer to top up. If someone spends the full $10K limit in one day, nobody else can use the card until it’s topped up, and the three-day ACH payment cycle creates a gap. I understand why it works that way, but getting a higher credit limit is a bit expensive. I wish there were a way to top up like we do in the UK. Review collected by and hosted on G2.com.

I really appreciate that most of Payhawk is automated, which makes it easy since I just need to review things and ensure they're correct. I also like that I can add as many relevant fields as possible. The Accounting Codes are valuable for easy allocation, and the integration with QuickBooks is a nice touch. The initial setup was great, making it easy to get started. Review collected by and hosted on G2.com.

I think Payhawk could improve by offering better controls for admin users. It would be beneficial if every admin needed another admin to approve items, rather than being able to do things on their own. Review collected by and hosted on G2.com.

Quite frankly, our use hasn't changed that much, so we are not reaping the benefits of the new features fully yet. Review collected by and hosted on G2.com.

They did improve quite a lot on the analytics front over the last year or so, so as things stand, there isn't anything that we are missing in terms of functionality. Review collected by and hosted on G2.com.

I like that Payhawk is very easy to use and explain, both for managing credit cards and expense reports, and for those who need to validate at the accounting level. It is intuitive for both users and administration. Review collected by and hosted on G2.com.

The Excel exports are always a bit "shaky" (meaning the order of fields is not always the same, and the extracted columns can also vary). Even custom exports are a bit difficult to set up. Review collected by and hosted on G2.com.