Payhawk Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Payhawk Media

Imagine a world where da Vinci never painted the Mona Lisa because he was too busy ironing shirts. Absurd, right?

Yet every day, brilliant finance minds waste their potential on manual busywork instead of creating strategic value.
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Imagine a world where da Vinci never painted the Mona Lisa because he was too busy ironing shirts. Absurd, right? Yet every day, brilliant finance minds waste their potential on manual busywork instead of creating strategic value.
How did MAN Truck & Bus UK, part of the Volkswagen Group, transform its expense management and save 85% on the cost of their cards and expense solution? By switching to Payhawk.
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How did MAN Truck & Bus UK, part of the Volkswagen Group, transform its expense management and save 85% on the cost of their cards and expense solution? By switching to Payhawk.
The Customer Success Story about how Payhawk's all-in-one spend management solution helps LuxAir on the road to becoming a cashless business.
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The Customer Success Story about how Payhawk's all-in-one spend management solution helps LuxAir on the road to becoming a cashless business.
PrimeFlight, a fast-growing aviation group built through multiple acquisitions, transformed its entire finance operation by moving from disconnected systems to a unified procurement and spend management platform with Payhawk via Shapes.
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PrimeFlight, a fast-growing aviation group built through multiple acquisitions, transformed its entire finance operation by moving from disconnected systems to a unified procurement and spend management platform with Payhawk via Shapes.
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Payhawk Reviews (859)

Reviews

Payhawk Reviews (859)

4.6
859 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Payhawk for its ease of use and real-time visibility into expenses, which significantly streamlines financial management. The platform's intuitive interface and automated workflows reduce manual tasks, making it a valuable tool for teams. However, some users note that the approval process can be rigid and inflexible, particularly for complex organizational structures.

Pros & Cons

Generated from real user reviews
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Shane C.
SC
Director of Presales & Solutions
Mid-Market (51-1000 emp.)
"Streamlined and Easy way to Manage Work Expenses"
What do you like best about Payhawk?

Recently, I’ve noticed how much smarter the platform has become with the introduction of AI features. The AI Agents, especially things like the Financial Controller and Payments workflows, make everything feel much more seamless in the background.

As an end user, the biggest benefit for me is how easy it is to just drop receipts in or quickly approve expenses without thinking about the process. It feels like a lot of the admin is handled for you now.

I’ve also seen improvements around procurement, which makes requesting and approving spend much clearer and more structured than before. Overall, it feels like everything is connected in one place rather than jumping between systems. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

Notifications can still feel a bit overwhelming at times. While I understand why they’re useful, it would be great to have more control over what I receive or a way to summarise them. Review collected by and hosted on G2.com.

Danielle H.
DH
Finance Business Partner
Mid-Market (51-1000 emp.)
"Easy expense tracking"
What do you like best about Payhawk?

The key thing for us is user accesibility and great customer service. We have found both those things with Payhawk. Employees are able to claim expenses through the app or online, as well as submit and upload receipts from their company card. This helps our accounting team to carry out seamless end of month procedures with expenses already categorised by budget and department. The customer service team are friendly and helpful sorting out any glitches or queries in a professional and prompt manner. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

As we use Payhawk for 3 different entities with some employees working across all three entities, it would be helpful to have card names printed on to physical cards. You can name the card online and it will show in the app and online but not on the printed card. This can cause confusion when they have a physical card for each entity and we've had to put sticky labels on them to identify each. Review collected by and hosted on G2.com.

Román E.
RE
Analyst
Mid-Market (51-1000 emp.)
"Centralized Payments with Responsive Support"
What do you like best about Payhawk?

I think their customer service is quite good; they are always willing to respond whenever you have a question or an issue. I also appreciate having everything centralized, which helps reduce time and makes everything easier. I enjoy having the option to configure all the settings of my entities in one place. It's really useful because I log in once and can manage all of them at once. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

I mean, the only thing is that the way it works could be a little bit more user friendly or more intuitive. The learning curve sometimes can be a little bit high until you understand how the platform works. Review collected by and hosted on G2.com.

Johanna F.
JF
Mid-Market (51-1000 emp.)
"Streamlined PO and Invoice Management"
What do you like best about Payhawk?

I really appreciate that Payhawk provides one platform for all my needs with easy access and usability. I can see workflows transparently and track where my invoice is in the process. I love the user-friendliness and the good customer service, and the onboarding experience was pretty straightforward and clear, which is usually hard with new tools. Plus, for any issue, I feel like I get very personal and quick help, and the initial setup was quite easy. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

If I see the history of an invoice, I see every single step from finance, but maybe not all is needed for me. Maybe it can be filtered to what is relevant for me to see only. Review collected by and hosted on G2.com.

Response from Raquel Orejas of Payhawk

We're delighted to hear that you've had a positive experience with Payhawk, from the onboarding process to the ongoing support. Your feedback about the invoice history visibility is noted, and we'll explore ways to provide more relevant and filtered information for our users.

Zeynep D.
ZD
Mid-Market (51-1000 emp.)
"Effortless Finance Management with Payhawk"
What do you like best about Payhawk?

I really appreciate the ease of use of Payhawk. It's very self-explanatory and not complex at all, making it accessible even for those who haven't received basic training. The speed is another plus, and it was incredibly easy to implement thanks to the very helpful team. I also like that it doesn't require complex implementation, allowing our finance staff to use it with minimum training. The team was extremely helpful during setup, making the transition to Payhawk smooth. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

There's one tiny feature that could be improved, I guess. When we're making payments to multiple countries at the same time, it doesn't point out which ones are abroad payments. So for instance, if it's not allowing me to move forward because there's a couple of non-euro payments in there, it would be great if it pointed out which ones so that I can exclude without asking team members. Review collected by and hosted on G2.com.

Shruti I.
SI
Finance Associate
Small-Business (50 or fewer emp.)
"Amazing experience better than any other software we've used"
What do you like best about Payhawk?

I really like Payhawk’s easy-to-use interface and the automations that take care of many manual tasks. Their customer support is excellent-someone’s always available to help. We recently migrated from Kloo, and it’s been a huge relief for our Avado Accounts team. Invoice processing has never felt easier! Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

Receipt Sync Delays: Sometimes receipts emailed to Payhawk don’t sync instantly or get missed, leading to manual follow-ups.

Slow Support on Complex Issues: While basic queries are handled quickly, complex issues may take longer to resolve. Review collected by and hosted on G2.com.

JS
Small-Business (50 or fewer emp.)
"Smooth Transition, Reliable Financial Management & card platform"
What do you like best about Payhawk?

I use Payhawk for managing corporate credit cards, and I find the automation and tracking features make life much easier, saving us time. I appreciate that the support team is really attentive. I like how invoice payments are super easy to handle, and having an audit trail for everything from approvals through to payment keeps accountability in check. The platform works incredibly well 99% of the time, and it's easy to onboard users. I also value the flexibility with corporate card approvals to adjust credit limits on the go, ensuring our staff are always equipped to do their job. The initial setup was super easy as well, thanks to our rep James and the great implementation team. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

We've had one outage in 2 years, and one platform error. The uptime is great, the issues have just come quite close together. Review collected by and hosted on G2.com.

Kelli K.
KK
Software Workflow Specialist
Mid-Market (51-1000 emp.)
"Instant Transactions and Flexible Admin Customization"
What do you like best about Payhawk?

We really like that most transactions come through immediately, which allows for quicker processing. We also appreciate that the admin can build exports and customize what the end user sees, making it easier to tailor the experience to our needs.

Also, the implementation and support teams are top notch! Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

The only thing that isn’t my favorite is that the export doesn’t let me group transactions by employee. In our old system, we could group expenses by report, rather than having everything separated strictly by individual transactions within the export. Review collected by and hosted on G2.com.

Verified User in Venture Capital & Private Equity
AV
Mid-Market (51-1000 emp.)
"Easy-to-Use Expense Management with Real-Time Visibility and Helpful Support"
What do you like best about Payhawk?

Payhawk has been a great expense management platform for us. Their customer support is quick and very helpful, and the platform is easy to use for submitting and tracking expenses. It also offers real‑time spend visibility, automated receipt capture, and AI‑powered coding, which saves a lot of manual work. Plus, their integration with accounting systems and the ability to add real‑time controls to existing corporate cards make it a strong all‑in‑one solution. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

Recently, I faced an integration issue between Payhawk and Xero, which caused my data not to sync properly. Because of this, I had to do the work twice, which was time‑consuming and frustrating. I hope Payhawk fixes this soon, as it affects daily tasks and slows down the process. Review collected by and hosted on G2.com.

Stéphane M.
SM
Head of finance
Mid-Market (51-1000 emp.)
"Accelerating Financial Efficiency with Smart, User-Friendly Design"
What do you like best about Payhawk?

We especially value the native integration with our ERP system, as well as how straightforward the deployment and onboarding processes are. Additionally, the user experience stands out for being clean, intuitive, and genuinely enjoyable. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

The main aspect where Payhawk could enhance its offering is by introducing more advanced customization options for workflows and reporting. While the existing features function very well, additional flexibility would make the platform even more effective for organizations with complex needs. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

Average Discount

12%

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Payhawk Features
Ease of Creating Expense Reports
Bank / Credit Card Integration
Smart Categorization
Ease of Booking
Receipt Capture
Workflow
Automated Reminders
User, Role, and Access Management
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Payhawk