Employment Hero Reviews & Product Details

The payroll process is simple. Compliance tasks, such as terminations and ensuring the correct classification and treatment of termination pay items, are handled in Employment Hero easily and without complication. Review collected by and hosted on G2.com.

One minor thing I dislike about Employment Hero is that the help chatbox sits very close to the action/save button throughout payroll processing, and you can’t move it.

A bigger issue is that Employment Hero will sometimes roll out software enhancements without any notification, which changes the way the system behaves and can affect your processes. It doesn’t necessarily break anything, but you then have to adjust your workflows to suit. This would be better handled if Employment Hero gave you the choice of whether (and when) to implement the enhanced feature. Review collected by and hosted on G2.com.

What I like best about Employment Hero is its ability to support and document the entire employee lifecycle in one platform. It provides a central location to securely store employee records, create and manage letters, forms and employment documentation, and maintain accurate records throughout an employee's journey with the business.

I also value how it streamlines HR administration by automating processes, improving compliance and providing easy access to information for both employees and managers. Having recruitment, onboarding, performance management, policy acknowledgements and employee records in one system helps improve efficiency, consistency and visibility across the organisation.

I would like the ability to be able to upload emails directly onto the employees file in the HR from Outlook as this would save my team and me considerable time when uploading documents. Review collected by and hosted on G2.com.

While Employment Hero is a comprehensive HR platform, one area that could be improved is system notifications and visibility when integrations or features are not functioning as expected. For example, when the Go1 learning integration recently stopped working, training assignments were not being processed correctly, yet there was no alert or notification to administrators that there was an issue. Proactive system notifications for failed integrations, workflows or tasks would help prevent delays and improve the user experience.

Other areas for improvement include occasional limitations in reporting flexibility, where customised reports can be challenging to build without manual workarounds. Some workflows also require navigating multiple screens to complete what should be simple tasks, which can impact efficiency. In addition, the platform would benefit from greater transparency around system outages, feature issues and processing errors so administrators can identify and resolve problems more quickly.

Overall, Employment Hero provides strong functionality across the employee lifecycle, but enhanced system monitoring, more robust reporting capabilities and improved user notifications would make it even more effective. Review collected by and hosted on G2.com.

What appeals to me most about Employment Hero is its mission to make employment easier and more valuable for everyone. The company is solving real challenges for businesses by bringing HR, payroll, recruitment, and employee engagement together in a single platform, helping organisations reduce administrative burden and focus on their people. I’m also drawn to Employment Hero’s strong focus on innovation and technology, particularly the way it uses AI and automation to improve efficiency and enhance the employee experience. As someone who enjoys working in fast-growing, forward-thinking businesses, I find it exciting to be part of a company that is continuously evolving and helping businesses scale more effectively. Finally, Employment Hero's growth trajectory and commitment to supporting businesses globally make it a particularly attractive place to build a career and contribute to meaningful outcomes Review collected by and hosted on G2.com.

Overall, Employment Hero has been a valuable platform for managing HR and employee records, and it has helped streamline many administrative processes. One area for improvement would be system performance and user experience, as some workflows can require multiple clicks and navigating through different menus to complete simple tasks. Reporting functionality could also be more flexible, particularly when creating customised reports or extracting data for analysis. Additionally, occasional system updates can make it challenging to locate features that have changed position. Despite these points, the platform has been effective in centralising HR processes and improving efficiency across the organisation. Review collected by and hosted on G2.com.

Employment Hero is highly valued for its all-in-one approach, combining HR, payroll, recruitment, and employee engagement into a single platform. This centralization significantly reduces manual administration and the need for disconnected tools. Users frequently praise its employee self-service features, such as the mobile app, which allows staff to easily manage their own leave, view payslips, and update personal details. Additionally, the platform offers unique financial wellness benefits like Earned Wage Access, giving employees flexibility with their pay. Its built-in compliance tools and automated onboarding processes are also major upsides for growing businesses. Review collected by and hosted on G2.com.

While Employment Hero is highly regarded for its all-in-one functionality, users frequently cite several downsides. Customer support is a common pain point, with many reporting slow response times, heavy reliance on a chatbot, and difficulty reaching a human representative. Additionally, the platform can present a steep learning curve during implementation, often requiring more time and effort to set up than initially expected. Users also note limitations in reporting and customization, particularly when trying to tailor the system to complex organizational needs. Finally, some businesses find that the platform's payroll and rostering features lack the advanced functionality of dedicated, standalone systems. Review collected by and hosted on G2.com.

It’s user friendly and more often than not the team can figure out new functions and features without much help. The design is clean and things are actioned pretty quickly in a self service fashion. Review collected by and hosted on G2.com.

We do spend quite a bit of money with EH as a company and yet through numerous avenues we have attempted to get an account manager so we can action things faster and be more strategic in our partnership. This has still not happened for our company which is a constant source of tension. Often things will change or things are moved on the site without much warning which leaves the team to figure it out and causes more administrative headaches. For a company of our size more frequent touch points with a human are necessary so we resort to the bot option often which causes its own delays in trying to speak to someone. Review collected by and hosted on G2.com.

it brings onboarding, HR administration, performance, compliance and employee self-service into a single platform. The user experience is intuitive, which helps drive adoption across the business, and the automation features significantly reduce manual administration. The platform continues to evolve with regular enhancements, including AI-driven functionality, making it a valuable investment that supports both HR efficiency and employee experience. Review collected by and hosted on G2.com.

ome areas can feel overly complex and require multiple clicks to complete simple tasks. As the platform continues to expand, navigation can occasionally be less intuitive for managers and employees who don't use it regularly. Reporting is powerful but could offer more flexibility and easier customisation without requiring workarounds. ome areas can feel overly complex and require multiple clicks to complete simple tasks. As the platform continues to expand, navigation can occasionally be less intuitive for managers and employees who don't use it regularly. Reporting is powerful but could offer more flexibility and easier customisation without requiring workarounds. Review collected by and hosted on G2.com.

I really like that Employment Hero is very user-friendly. One of the best parts is how my staff can see their roster or payslips as soon as they're published, and they can apply for their leave through the app. It’s been a big step forward for now our staff can do these things anywhere and anytime, unlike before when they had to come into our venue. The app and online accessibility are fantastic features we didn't have with our previous software. Review collected by and hosted on G2.com.

Our staff are unable to use the shift swapping or shift bidding functions because they are using the HR platform & it is only available in the payroll platform,. It would be very useful if it was integrated into both sides of Employment Hero.

The initial setup required a lot of time to create Excel spreadsheets and input data with all staff details. Review collected by and hosted on G2.com.

What I like best about Employment Hero is having employee information, onboarding and HR tasks in one place. It makes managing a busy team easier, reduces paperwork and helps keep everything organised. The ability for staff to access and update their own information is also a real benefit. Review collected by and hosted on G2.com.

Some areas of Employment Hero could be more intuitive, particularly when navigating settings or finding specific information. Tasks can sometimes involve more steps than expected. I would also like more flexibility in reporting and clearer guidance when changes or new features are introduced. Review collected by and hosted on G2.com.

Employment Hero is a user-friendly HR platform that brings all HR-related information and processes together in one place. It makes managing employee records, onboarding, leave requests, policies and other HR tasks more organised and accessible. I particularly like having everything centralised, which saves time, reduces paperwork and makes it easier to find the information I need. The platform is straightforward to navigate and helps streamline day-to-day HR administration. Overall, Employment Hero is a practical and convenient solution for managing HR functions efficiently, keeping employee information organised and improving the experience for both HR and employees. Review collected by and hosted on G2.com.

However, downloading timesheets and leave reports, or sorting information by leave taken, could be more straightforward and user-friendly. Improving these reporting functions would make it much easier to access, filter and organise the information needed for payroll and HR purposes. Review collected by and hosted on G2.com.

Ease of use and the overall functionality look good in theory, but they still don’t feel fully put into practice. Review collected by and hosted on G2.com.

The workflows are also cumbersome to set up and use, and the guides don’t provide enough detail to make the overall process clear. Permissions are another area that needs better explanation, especially when you’re in setup mode.

Also, if you onboard someone in one month and they don’t start until the following month, you still have to pay for them for both months, even though their system access isn’t available until their start date. This wasn’t explained upfront. Review collected by and hosted on G2.com.