# TaxJar Reviews **Vendor:** Stripe **Category:** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) **Average Rating:** 4.7/5.0 **Total Reviews:** 252 ## About TaxJar TaxJar is reimagining how businesses manage sales tax compliance. Our cloud-based platform automates the entire sales tax life cycle across all of your sales channels — from calculations and nexus tracking to reporting and filing. With innovative technology and award-winning support, we simplify sales tax compliance so you can grow with ease. ## TaxJar Pros & Cons **What users like:** - Users value the **tax automation** of TaxJar, seamlessly managing transactions and ensuring compliance effortlessly. (5 reviews) - Users value the **ease of filing** with TaxJar, enjoying simplified tax processes and seamless integrations. (4 reviews) - Users value the **time-saving automation** of TaxJar, allowing them to focus on their business rather than tax filings. (4 reviews) - Users love the **automation features** of TaxJar, effortlessly handling transactions and saving valuable time during tax season. (3 reviews) - Users find TaxJar's interface **user-friendly** , simplifying tax compliance and making setup a breeze. (3 reviews) - Users appreciate the **accuracy** of TaxJar, finding it automated, precise, and a significant time-saver for tax filing. (2 reviews) - Users value the **quick and helpful customer support** from TaxJar, enhancing their experience with the service. (2 reviews) - Tax Management (2 reviews) - Communication (1 reviews) - Compliance Simplification (1 reviews) **What users dislike:** - Users are frustrated by the **manual handling required for tax-exempt customers** and limited local jurisdiction support in TaxJar. (3 reviews) - Users find **complex customization** for tax-exempt customers cumbersome, as it requires manual handling instead of automation. (1 reviews) - Users find that TaxJar needs **improvement in accuracy** compared to competitors and lack of exemption certificate management. (1 reviews) - Users find it frustrating to deal with **poor customer support** , relying on email for assistance rather than immediate help. (1 reviews) ## TaxJar Reviews ### 1. Essential for Validating Sales Tax with SAP **Rating:** 4.0/5.0 stars **Reviewed by:** Diego C. | Data Manager. Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about TaxJar?** I like that TaxJar helps us verify our sales tax setup instead of guessing. It provides us with address, jurisdiction, and tax rate information that we can compare against SAP. TaxJar is valuable because it helps us double-check our SAP tax setup by validating the ship-to address, confirming the correct city/county/state jurisdiction, and showing the tax rate breakdown. This allows us to identify incorrect tax codes, rate mismatches, missing rates, or addresses that require manual review. Although it’s not perfect every time, it has been very useful for our sales tax validation process, especially for checking addresses, jurisdictions, and rates against what we have in SAP. I would recommend it for these reasons. **What do you dislike about TaxJar?** TaxJar works well overall, but it is not perfect every time. Sometimes we still need to manually review results when there is a missing rate, a rate mismatch, or an address that does not validate clearly. I think TaxJar could improve by making the results clearer when something needs manual review. The initial setup was not super easy because we were connecting TaxJar with our existing internal systems and validation data. **What problems is TaxJar solving and how is that benefiting you?** TaxJar helps us verify sales tax rates and validate customer addresses, ensuring correct tax jurisdiction. It identifies incorrect tax codes and mismatches, improving our confidence in the SAP data. **Official Response from Sarah Craig:** > Hi Diego, Thanks for taking the time to write a review. We are so excited to hear that find TaxJar helpful in validating addresses and confirming tax rates. I will pass along your positive feedback to our team! I’m sorry to hear that you've found some inconsistencies when using TaxJar. This is surely not the standard we’d like to hold ourselves to, and I’ll definitely share your feedback with the rest of the team. If you have any more comments you’d like to share, please reach out to marketing@taxjar.com. We’d love to chat more. Again, thanks so much for the review! TaxJar ### 2. Effortless Tax Automation with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Katlyn S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about TaxJar?** I find TaxJar really easy to use, especially for reporting taxes quarterly. I love that it works well with our automated workflow and the API is easy to utilize. It's great that we're able to use the API to automatically calculate taxes and help validate addresses, which is huge for my gifting business. The initial setup was easy, and customer support was great to work with. **What do you dislike about TaxJar?** Nothing **What problems is TaxJar solving and how is that benefiting you?** I use TaxJar for calculating taxes on invoices and monitoring state thresholds. Its API automatically calculates taxes and validates addresses, crucial for my business. It's easy to use for quarterly tax reporting and integrates well with our workflow. **Official Response from Sarah Craig:** > Hi Katlyn, Thanks for the positive review of TaxJar! We love hearing from our customers - especially when our product has a positive impact on their business. Our team put a lot of work into making our API easy to use so I’ll be sure to pass along your kind words. Thanks again! TaxJar ### 3. Easy to Use but Lacks Certain Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about TaxJar?** It is a very simple platform, the interface is user friendly, and allows you to get things done fairly fast. They are constantly updating it with new features, and they have easy to follow tutorials when you want to get things down by yourself. The interface is pretty easy to handle without much room for doubt or questions. **What do you dislike about TaxJar?** It does not allow for customization to the extent needed. Not all businesses are subject to the same sales tax rules in every states. They don't have options to exclude yourself from certain taxes like the B&O tax in WA when using their automatic filing system. Until recently you could not change if shipping was taxable or not based on your particular business situation. They also don't fully integrate with Shopify, meaning they can take the information from Shopify, but they are not the ones calculating the sales tax at checkout, Shopify does, and Shopify does wrong a lot because they use zip codes instead of addresses. Also, when doing refunds, more often than not tax jar records them wrongly, so I have to download the file, fix it manually, and re upload it. Not very friendly. Also, the refund ID is different than the transaction ID which makes it harder to find the original transaction to then go to Shopify and see how the refund was done. Their customer service is good but slow, too slow sometimes given that some things are tax sensitive. They only solve one issue of the problem, calculating taxes right, but the other half, having the filing done correctly, I can´t do it, because their system makes me over pay for taxes due to the lack of customization and exemptions I can apply if I file on my own. **Recommendations to others considering TaxJar:** Understand that their automatic filing might make you pay more than you should and that refunds are not always correctly logged. Also, support is slow, not nearly as fast as one would want for a tax company. **What problems is TaxJar solving and how is that benefiting you?** I am getting an accurate amount of what I owe in sales tax to different states, which is a big issue for us since we sell to all 50 states. The benefits are having the right number, knowing when I over collected or under collected, getting a reminder of when taxes are due and overall managing my sales tax easily. **Official Response from Sarah Craig:** > Hello, Thank you for the candid feedback about TaxJar. We’re so glad you find the user interface easy to use. Also, thank you for the feedback regarding our Shopify integration and refunds. It’s very valuable to hear your concerns and I’ve forwarded them to our product and customer service teams. Thanks for being a customer! TaxJar ### 4. Affordable Tax Compliance, but Slow Support and an Underdeveloped Platform **Rating:** 3.0/5.0 stars **Reviewed by:** Jason S. | eCommerce Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about TaxJar?** More affordable of the tax compliance software options **What do you dislike about TaxJar?** Technical support is very slow. Platform seems underdeveloped **What problems is TaxJar solving and how is that benefiting you?** Tax nexus compliance **Official Response from Sarah Craig:** > Hi Jason, Thanks for taking the time to write this review. We are glad to hear that TaxJar helped solve your tax compliance problem. I’m sorry to hear that you had a less than ideal support experience. This is surely not the standard we’d like to hold ourselves to when it comes to our customer support. I’ll definitely share your feedback with our team so we can continue to improve. We'd love to learn more about the way our tool seemed underdeveloped, if you’d like to share, please reach out to marketing@taxjar.com. We’d love to chat more. Again, thanks so much for the review! TaxJar ### 5. Excellent sales tax solution **Rating:** 5.0/5.0 stars **Reviewed by:** Asher J. | Financial Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about TaxJar?** TaxJar saves me literally 20 or more hours per month, and takes away all the headaches and hassles associated with tracking sales tax in multiple states (we have nexus in 27 states) **What do you dislike about TaxJar?** I honestly can't name any downsides. Avalara is the more commonly used system, but having used both extensively, I believe TaxJar is the better solution. **What problems is TaxJar solving and how is that benefiting you?** TaxJar syncs with all e-commerce sales platforms and your accounting system, and provides state-by-state sales tax reports according to your filing frequencies. It keeps track of what is due when, and for an additional fee it can even do the filings for you. Furthermore, it keeps up with any changes states make to sales tax (down to a county & city level), which are regular. If I were to manually prepare these reports it would take me over 20 hours per month, and there would be plenty of opportunity for human error, which TaxJar removes. **Official Response from Sarah Craig:** > Hi Asher, We truly appreciate your kind words about TaxJar! We're thrilled to hear that you had a positive experience with our state-by-state sales tax report. It’s always humbling to hear how we’re able to make our customers’ jobs easier, while saving them hours on sales tax a month. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thank you again for the review! TaxJar ### 6. Our Lifeline for Tax Compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Katie B. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about TaxJar?** Tax Jar is very user-friendly and makes complying with remote-seller tax rules a breeze. It helps with out monthly state filing and also to track nexus to ensure we stay compliant. **What do you dislike about TaxJar?** I don't have many negatives - we still do our own filing with each state on a monthly basis, but Tax Jar seamlessly gives us the info we need to appropriately file with each state. The monthly reports are outlined in the way the state requests the information which is a plus. **What problems is TaxJar solving and how is that benefiting you?** Tax Jar integrates to our Shopify store and gives us the ability to file our monthly sales tax in states which we have established nexus as a remote seller. Tax Jar gives us the information needed to file correctly and helps us track our Nexus thresholds. **Official Response from Sarah Craig:** > Hi Katie, We truly appreciate your kind words about TaxJar! I’m thrilled to hear that you had a positive experience with our nexus monitoring tool. It’s always humbling to hear how we’re able to make our customers’ jobs easier. I’m also happy that you find our monthly reporting helpful. We put a lot of work into that and I’m glad to hear it’s serving its purpose! Thank you again for the review! TaxJar ### 7. The Best Taxing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Omar C. | Head Of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about TaxJar?** Is the best taxing tool, it takes care automatically of every transaction **What do you dislike about TaxJar?** It did not offer a straightforward automation process for tax-exempt customers; instead, everything had to be handled manually. **What problems is TaxJar solving and how is that benefiting you?** it solved the tedious work of filling taxes and the benefit was the time, it saved me time to go state by state **Official Response from Sarah Craig:** > Hi Omar, Thanks for the kind remarks! We’re so happy that TaxJar has saved you time when filing your returns and that you plan to continue doing business with us. We also appreciate the feedback you have for us on tax-exempt customers. We’re always working to improve and rely on valuable feedback like this to make it even better We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again! TaxJar ### 8. Great tool for a complex problem **Rating:** 4.5/5.0 stars **Reviewed by:** Faraz A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about TaxJar?** TaxJar is a great tool for a complex problem. I like that it's easy to setup and add multiple states as you grow. Customer support is decent. **What do you dislike about TaxJar?** I wish they created a way to store login information for the multiple state tax agencies. **What problems is TaxJar solving and how is that benefiting you?** State sales tax **Official Response from Sarah Craig:** > Hi Faraz, Thanks for the kind remarks! We’re so happy that you've found TaxJar to be easy to set up, especially as your company grows. We're thrilled that you plan to continue doing business with us. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again! TaxJar ### 9. Works wonder for a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Jon W. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about TaxJar?** We love that we can set it to only collects taxes only in the state we need it to. **What do you dislike about TaxJar?** The payment system for checking each order on our website could be revised a little but otherwise it works as intended! **What problems is TaxJar solving and how is that benefiting you?** TaxJar collects our state taxes with ease. It removes a lot of the headache of compiling monthly taxes ourselves. **Official Response from Sarah Craig:** > Hi Jon, Thanks for the positive review of TaxJar! We love hearing from our customers - especially when our product has a positive impact on their business. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Thanks again! TaxJar ### 10. My life has gotten easier **Rating:** 5.0/5.0 stars **Reviewed by:** Laura M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about TaxJar?** TaxJar keeps me organized and helps me to make sense of sales tax which is so very complicated. **What do you dislike about TaxJar?** I don't like the fact that it's not easy to get customer support. I have to email my questions and get email responses. **What problems is TaxJar solving and how is that benefiting you?** TaxJar helps to track my sales tax so I know where I owe payments. **Official Response from Sarah Craig:** > Hi Laura, Thanks for taking the time to write this review. We love hearing from our customers - especially when our product has a positive impact on their business. I also appreciate the feedback you have for us on our customer support. I’ll definitely share your feedback with our team. If you have any more comments you’d like to share, please reach out to support@taxjar.com. We’d love to chat more. Again, thanks so much for the review! All the best, TaxJar ## TaxJar Discussions - [How does TaxJar work with Shopify?](https://www.g2.com/discussions/how-does-taxjar-work-with-shopify) - [View TaxJar pricing details and edition comparison](https://www.g2.com/products/taxjar/reviews/taxjar-review-540667?section=pricing&secure%5Bexpires_at%5D=2026-05-28+17%3A29%3A16+-0500&secure%5Bsession_id%5D=56e5b34b-eced-4801-ac45-a03e7c45b0b1&secure%5Btoken%5D=78fe9e6a8ddd1a5a824bd7158352b6c13b8568677f11a1cb9beae834bd687acd&format=llm_user) ## TaxJar Integrations - [Amazon DynamoDB](https://www.g2.com/products/amazon-web-services-aws-amazon-dynamodb/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [CoreWarehouse](https://www.g2.com/products/corewarehouse/reviews) - [Ebay und Amazon Listing Software](https://www.g2.com/products/ebay-und-amazon-listing-software/reviews) - [Fishbowl Inventory](https://www.g2.com/products/fishbowl-inventory/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## TaxJar Features **Tracking** - Sales Tax - Exemptions - Adjustments - Localization **Tax Planning** - Estimations **Integrations** - Integrations **Tax Filing** - Calculations - Rules & Regulations - Reporting **Remittance** - Returns - Notifications - Analytics **Workflows** - Integrations - Importing **Agentic AI - Sales Tax and VAT Compliance** - Autonomous Task Execution ## Top TaxJar Alternatives - [Avalara](https://www.g2.com/products/avalara/reviews) - 4.0/5.0 (802 reviews) - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - 4.4/5.0 (458 reviews) - [Sovos](https://www.g2.com/products/sovos/reviews) - 4.2/5.0 (87 reviews)