DataGrail Reviews & Product Details

One of the standout features of DataGrail is its comprehensive data privacy management. From data inventory to subject requests, DataGrail handles it. It effectively integrates with our data holding systems, making it easier to manage data subject requests and ensure compliance with privacy regulations. The user-friendly interface and seamless integration save time and reduce complexity in maintaining privacy standards. DataGrail’s ability to automatically identify and categorize data across multiple platforms significantly reduces the manual effort required to handle data subject requests. Additionally, the real-time visibility into request status along with detailed reporting tools provide invaluable insights, helping to maintain a high level of data privacy with minimal effort. It was easy to implement, support was great, and this is used countless times per month. This was a great purchase that I'd make again. The API documentation was great, and the pricing was amazing. Review collected by and hosted on G2.com.

The downsides were mostly from our side. We had some trouble getting our ducks in a row, so implementation took a bit longer than expected. DataGrail was consistently on the ball though, ready to push us along to the next phase. Our CSM was always helpful and easy to work with. Review collected by and hosted on G2.com.

The automations that are touted in the sales pitches actually come to fruition during implementation! We did POC's with competitors to DataGrail and in each case besides DataGrail we found that the automations were only automations after building out the multitude of workflows, API connections, and, form edits. The POC with DataGrail though showed that they truly automate the DSR, Consent, Privacy Assessment, and Datamapping exercises from the start of implementation. We haven't needed any developer resources to integrate DataGrail with our existing systems. Review collected by and hosted on G2.com.

I wish there was an option for us to build out a custom connection if needed, but honestly DataGrail has existing connectors for the vast majority of our 3rd party systems, particularly the ones we care about. Thus far we haven't needed to connect with a system that is really important to us that they don't offer. Our understanding is that in the future if we do need a connector we can request it from their technical team. Based on our current experience with their customer service/technical team I have zero issues with that approach. Their technical team has been very responsive and quick to help with everything we have needed. Review collected by and hosted on G2.com.

The platform allows the ease of processing and managing customer privacy requests in a straight forward manner. The UI is intuitive and fairly easy to implement.

The implementation team and support is some of the best I've ever experienced from working with vendors for years handling various SaaS implementations. They are thorough and not afraid to knudge us as the customer to stay on track and focused on whats necessary to meet goals and deadlines to make us successful with their tool. Review collected by and hosted on G2.com.

The platform and company is still pretty young and with that comes features or products that may still actually be in developement or beta. Luckily this didn't hinder our experience with the platform and overall as a customer we were able to make suggestions that were taken seriously and implemented within a timely manner. The Datagrail team did a great job of meeting regularly with us and heard our feedback and made updates and changes where possible.

Overall we'd still like to see more options for automation within the platform as well as more reporting and visualizations along with levers to pull related to the data mapping functionality. Review collected by and hosted on G2.com.

Our onboarding experience has been excellent. The project has been mapped out very well by the DG team and if bumps have come up, they pull in the right people who can answer the questions we have. It has been such an easy integration/implementation so far. They have been quick to get on the phone and help us when we got stuck.

They have provided clear expectations after each call and clear assigments. If there was a roadblock on either side, they have been quick to let us know why something is blocked, and worked to quickly get it unblocked. Review collected by and hosted on G2.com.

I haven't found anything that I dislike with DataGrail yet. We have a fairly complicated setup and even with that it has been easy to work through. Review collected by and hosted on G2.com.

We recently onboarded DataGrail, my experience with it was more about integration of Datagrail platform with multiple apps/software that we use on a regular basis. Personally, I loved the documentation they have for some highlevel integrations. It was super easy to do the set up and was very straightforward. I frequently worked with mutlitple teams for integration. There was never any confusion from any of the department and it was all seamless. DataGrail also provides great support when it comes to onboarding or any thing related to troublesooting. I would hightly recommend any one to try them. Review collected by and hosted on G2.com.

There weren't any! Had a great time with their team Review collected by and hosted on G2.com.

DataGrail provides comprehensive documentation that facilitates seamless integration and optimizes your setup time. Their team is exceptional to collaborate with and highly responsive to feedback. They are genuinely receptive to suggestions and actively incorporate new features tailored to your specific requirements. Review collected by and hosted on G2.com.

The documentation contained a few errors, but their engineering team was highly responsive and promptly addressed the issues. The turnaround time was excellent. Although there was a feature we needed that was still on their roadmap and not yet ready for integration, they were able to accommodate our needs by providing an interim solution until the actual feature is released. Review collected by and hosted on G2.com.

My role in setup was clear every step of the way. I wasn't our company's primary driver, but I had a few workstreams to handle with Thomas and the team and it was always easy to understand where we stood and what needed to be done. Review collected by and hosted on G2.com.

I think a further expanded scope of functionalities could help us consolidate our data management and security needs in one place. For example, we're interested in a data vendor vetting functionality that's on the market with other providers who offer similar services to DataGrail, but that I'm not sure DataGrail provides. Review collected by and hosted on G2.com.

The DataGrail team has been a close partner all the way from onboarding through to deployment and ongoing optimization. DataGrail is actively engaged, responsive and helpful. The tool itself is also highly intuitive, and gives us a high level of confidence in the future-proofing of our compliance with data privacy laws. Pricing was also very reasonable

Would highly recommend DataGrail for any organization that is looking to ensure their compliance with a rapidly-changing landscape of privacy and data regulations. Review collected by and hosted on G2.com.

One minor nitpick is that we wanted to add a custom API connector that we could use to interface with our internal systems, but that was only available through a set of features that was expensive and unnecessary for our use case. But it was easy to build a workaround for this. Review collected by and hosted on G2.com.

Datagrail is intuitive, easy to use, and the implementation is straight forward. The integrations for app and data discovery work well. The process for customers to use the product is straight forward. Finally, the team that helped us on-board the product was amazing. I started half way through the project and they took the time to bring me up-to-speed and work through any questions I had. Review collected by and hosted on G2.com.

I wish Datagrail could host our DPA and Privacy policy and have direct links for customers into the product. Review collected by and hosted on G2.com.

I really have admired that the DataGrail team is always available to answer our questions and assist us when problems arise. They are a very involved vendor and have been so great to work with. We switched from another vendor and the process has been involved and the team is always there to assist us. The product is up and coming and still has improvements coming. Review collected by and hosted on G2.com.

The project has been very complicated. Might be our internal processes, but it hasn't been completely seamless to transition from our previous vendor. The product is new, so transitioning when we had a specific process, to something that isn't the same level has been a challenge we have had to figure out. We are still working on implementing to the level that we want/features we want. Review collected by and hosted on G2.com.