--- title: DataGrail Reviews meta_title: 'DataGrail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 206 reviews by the users' company size, role or industry to find out how DataGrail works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 206 scale: '5' date_modified: '2026-08-13' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # DataGrail Reviews **Vendor:** DataGrail **Category:** [Data Privacy Management Software](https://www.g2.com/categories/data-privacy-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 206 ## About DataGrail DataGrail is a complete, AI-powered privacy automation platform for privacy, legal, and security teams at the world’s leading brands. Companies like HubSpot, Databricks, Major League Soccer and more choose DataGrail for: → Enterprise-grade consent management → AI-powered data mapping and risk intelligence → Deep integration and end-to-end privacy automation → Industry-best support and privacy expertise Founded in 2018 and now headquartered in San Francisco, CA, DataGrail helps brands eliminate privacy risk, build customer trust, and ensure compliance with ever-evolving regulatory demands. → Automated data mapping, deep discovery, and AI-powered risk insights give you unprecedented visibility into privacy risk across your business. → Automated consent management makes it easy to ensure your site stays compliant with no-code setup, real-time regulation updates, and seamless branded experiences. → Industry-leading automation and 2,400+ integrations come together to help streamline the most complex privacy jobs at any scale and complexity. → Our best-in-class success team acts as an extension of your privacy program, going beyond basic support to provide deep technical and privacy expertise from day 1 to day 1,001. → DataGrail builds cutting-edge AI innovation on a foundation of safety and security at the core, so you can confidently deliver your best in data privacy. DataGrail is an industry leader in data privacy management. A few of our recognitions include: → Recognized in the Gartner Hype Cycle for Privacy, 2022-2025, plus Gartner Market Guide for Subject Rights Requests 2021 and Gartner Cool Vendor in 2020 → Named Leader in IDC ProductScape: Worldwide Data Privacy Compliance Software, 2023-2025 → Named one of the World’s Most Innovative Companies by Fast Company in 2024 → Achieved Top Remote Startup and Top SF StartUp in Built In’s 2025 Best Places to Work ## DataGrail Pros & Cons **What users like:** - Users appreciate the **responsive customer support** of DataGrail, which helps resolve issues swiftly and efficiently. (25 reviews) - Users love the **ease of use** of DataGrail, enjoying its intuitive interface and seamless integration without engineering help. (18 reviews) - Users value the **easy integrations** with DataGrail, enhancing setup speed and improving overall efficiency significantly. (12 reviews) - Users appreciate the **automation capabilities** of DataGrail, streamlining compliance and minimizing manual effort effectively. (9 reviews) - Users find DataGrail's **helpful support** indispensable, ensuring timely assistance and streamlining the user experience effectively. (9 reviews) - Users value the **seamless integrations** and easy setup of DataGrail, which significantly enhance operational efficiency. (9 reviews) - Onboarding (7 reviews) - Problem Solving (7 reviews) - User Interface (7 reviews) - Easy Navigation (6 reviews) **What users dislike:** - Users feel that the **limited customization** options hinder their ability to adapt the tool to specific needs. (7 reviews) - Users face **integration issues** with DataGrail, struggling with limited options and insufficient API support for automation. (6 reviews) - Users find the **manual processes** in DataGrail cumbersome, wishing for improved automation and integration for efficiency. (6 reviews) - Users note the **limited functionality** of DataGrail, highlighting missing features and inadequate API integration for privacy requests. (5 reviews) - Users experience **inefficient workflows** with DataGrail, facing delays and confusion during consent implementation and feature customization. (4 reviews) - Users experience a **lack of integration** that complicates processes and increases manual workload in managing privacy requests. (4 reviews) - Difficult Setup (3 reviews) - Users note **feature limitations** in DataGrail, expressing a desire for more automation and robust reporting options. (3 reviews) - Limitations (3 reviews) - Limited Automation (3 reviews) ## DataGrail Reviews ### 1. Exceptional Support and a True Partnership with DataGrail **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about DataGrail?** The best thing about DataGrail is their support and responsiveness. The team is highly receptive to feedback, collaborates on new integrations, and incorporates our suggestions into their roadmap. It feels like a true partnership, and we can rely on them to resolve issues quickly. **What do you dislike about DataGrail?** Some product features feel a bit clunky. For example, data subject requests can’t be processed in bulk. Additionally, there’s no clear notification when a request encounters errors, unlike integration disconnects, which do trigger alerts. This means issues are often only discovered by manually checking requests, sometimes close to deadlines. **What problems is DataGrail solving and how is that benefiting you?** DataGrail has significantly improved how we manage data subject requests, making the process far less manual and much more comprehensive than before. ### 2. Seamless Automation, Highly Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Caroline R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about DataGrail?** I use DataGrail for privacy integration across multiple platforms. It helped automate my data deletion process. The automation aspect was easy to work with and created a seamless transition from being manual to automated. It gave me time back at the start of my day and was very efficient. The initial setup was pretty easy. I've found they have been accommodating to all my requests. **What do you dislike about DataGrail?** nothing **What problems is DataGrail solving and how is that benefiting you?** I use DataGrail to automate my data deletion process, which gave me time back at the start of my day. It was easy to work with, making the transition from manual to automated seamless and efficient. ### 3. Very easy to use, once past the initial integration **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan P. | Senior Web and Mobile Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about DataGrail?** The consent management system is highly automated and simple to personalize. I found it straightforward to modify the default messaging to align with our legal team's requirements. One feature I appreciated was the ability to preview changes behind a test flag, ensuring updates aren't immediately visible to all users. Additionally, their support team has been very responsive. **What do you dislike about DataGrail?** The consent management feature is still quite new, and we experienced some initial growing pains. Some pages were broken, which may have been caused by bad data or possibly by some front-end code that DataGrail was running. On the positive side, they managed to resolve these issues fairly quickly. However, since we didn't have anything live in production at the time, there wasn't as much urgency for us. **What problems is DataGrail solving and how is that benefiting you?** We needed to provide users with the option to opt out of certain tracking services if they choose. The consent management platform makes this possible, as it allows us to display a modal when a user clicks a link to manage their privacy settings. **Official Response from Ian Phippen:** > Hi Ryan, thank you so much for taking the time to review! I'm glad to hear you found our resolutions expedient and the personalization experience straightforward. I'm sorry to hear about the pain points in your launch - Consent went through some big changes this year, and I understand that you ran into a brief incident with the permissions page. While we acted quickly, the last thing we want is to make anyone feel stalled. I will raise this with the team to dig in on how even momentary issues can impact the customer experience. Thanks again for raising this, and I know we'll improve for the future! ### 4. Replacing Manual DSAR Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Justin P. | Senior Legal Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about DataGrail?** DataGrail has allowed us to replace our home-grown DSAR management with a best-in-class system to manage DSARs. It allows us to connect to a variety of systems where data might live, and scan them. Previously, we had to have administrators comb through these systems individually, so DataGrail has removed a lot of manual work. DataGrail has an excellent customer support team which is able to answer our questions when they arise. **What do you dislike about DataGrail?** Just like any software, there are some product limitations that we have had to work through, but overall DataGrail is a benefit to our business. **What problems is DataGrail solving and how is that benefiting you?** Centralization and Automation of DSARs - saving our company time. ### 5. User-Friendly Platform with Excellent Support, Minor Customization Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about DataGrail?** The platform is incredibly user friendly. Having several privacy processes within one platform is helpful and has removed several manual tasks. The customer support is fantastic. If there is an issue, support normally responds within a day and continues to communicate. **What do you dislike about DataGrail?** Consent implementation took longer than anticipated. Some of our use cases would benefit from more customization. The cookie scanner pulls in some noise that makes it difficult to have an accurate inventory of cookies. **What problems is DataGrail solving and how is that benefiting you?** Removing manual processes and keeping several privacy processes in one platform. ### 6. Very attentive team, open to feedback and change requests. Product is still maturing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about DataGrail?** The team at DG is their greatest asset. They are very attentive to our needs as a business and open to working with us to make changes to the platform. We are treated like a very valued customer whose feedback is regular taken on board. Our regular calls keep us on track against our own privacy strategic goals. Recent changes to the Risk Assessment have been significant. **What do you dislike about DataGrail?** The platform is still maturing in some areas. The customization abilities for assessments in areas like vendors, purposes for processing, categories of data and of data subjects may not be a requirement for a lot of organizations but in our field it would be a game changer to have that. **What problems is DataGrail solving and how is that benefiting you?** The need to complete Privacy Impact Assessments in a proactive manner is one of key strategic goals and as we look forward, the changes to the assessment module will help us in achieving that goal. Having automation in the management of privacy rights requests, in particular access requests, is very important for managing our resources in a cost efficient manner. **Official Response from Ian Phippen:** > Thank you so much for the thoughtful insight. We’re so proud to partner with teams like yours and grateful to keep growing alongside you - as you alluded to, customer feedback is a major value for us. I'll share your comments on risk assessment customization with our team, and I'm sure we'll discuss further soon! Thank you again for taking the time to share what you have achieved with risk assessments and DSAR automation. ### 7. Must have tool for prviacy teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about DataGrail?** DataGrail is very intuitive to use and can integrate with a bunch of different third party systems which may store personal data. Customer support team is fantastic. I get a response essentially on the same day every single time and it is more often than not the same support team member which is good because they have a more holistic view of historical support issues. **What do you dislike about DataGrail?** There are still too many clicks throughout the platform which could be automated. There could be more customisation within certain integrations (i.e. being able to select which data fields within a record to delete and not have to delete the entirety of the record). **What problems is DataGrail solving and how is that benefiting you?** DataGrail removed hours worth of manual searching for a 10s of system administrators throughout the business. It also provides us with a source of truth for requests, when they happened, what data was found, when it was deleted etc. We also have all communications with both the data subject and the system administrators all in one platform instead of accross a number of channels. **Official Response from Ian Phippen:** > Thank you so much for the kind words and useful feedback. While we’re delighted to hear you appreciate our integrations and customer support, we're always on the lookout for more meaningful and safe automation measures to serve privacy teams, and we'd love to hear more about your dislikes. I’ll pass your review on, but I encourage you to reach out to us at support@datagrail.io so that we can schedule a more detailed follow-up discussion. Thank you again for taking the time! ### 8. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about DataGrail?** I personally enjoy the support that is provided by the DataGrail team whenever I need! **What do you dislike about DataGrail?** The least helpful thing about using DataGrail is there are some manual processes due to limitations with connection types for certain applications. **What problems is DataGrail solving and how is that benefiting you?** DataGrail is helping us compile all customer level data into one place, allowing for us to easily manage various customer requests and ensure all endpoints have been addressed. ### 9. Painless Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Adam C. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about DataGrail?** The automations that are touted in the sales pitches actually come to fruition during implementation! We did POC's with competitors to DataGrail and in each case besides DataGrail we found that the automations were only automations after building out the multitude of workflows, API connections, and, form edits. The POC with DataGrail though showed that they truly automate the DSR, Consent, Privacy Assessment, and Datamapping exercises from the start of implementation. We haven't needed any developer resources to integrate DataGrail with our existing systems. **What do you dislike about DataGrail?** I wish there was an option for us to build out a custom connection if needed, but honestly DataGrail has existing connectors for the vast majority of our 3rd party systems, particularly the ones we care about. Thus far we haven't needed to connect with a system that is really important to us that they don't offer. Our understanding is that in the future if we do need a connector we can request it from their technical team. Based on our current experience with their customer service/technical team I have zero issues with that approach. Their technical team has been very responsive and quick to help with everything we have needed. **What problems is DataGrail solving and how is that benefiting you?** We currently have a few teams involved in managing just the Data Subject Access Request and Consent portions of privacy managment. By using DataGrail, it will reduce that effort from multiple people/teams multiple times a week, to one or two people a couple times a week. Additionally we will be more confident in our privacy posture as it will enable us to do privacy assessments as well as understand where are sensitive data is being kept. ### 10. My company current employs DataGrail's base level of DSR support services. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about DataGrail?** Company representatives are accessible, consistent, and problem-solvers which separates them from others in the market. **What do you dislike about DataGrail?** There is nothing I particularly dislike. Overall, the content on DataGrail's website is helpful, though I would love to see more information directed at technical stakeholders that speaks to the implementation and process automation to benefit the client. **What problems is DataGrail solving and how is that benefiting you?** DataGrail helps us streamline our existing DSR flows and identify additional gaps to support over the long term. ### 11. Effective Privacy Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about DataGrail?** Datagrail provides excellent customer support, with a team of knowledgeable and responsive professionals. **What do you dislike about DataGrail?** To get Datagrail operating at it's full potential, it does require a large lift from an engineering or technical team. **What problems is DataGrail solving and how is that benefiting you?** Datagrail is helping us be compliant with data privacy laws. ### 12. Good communication **Rating:** 4.0/5.0 stars **Reviewed by:** Rob W. | Senior Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about DataGrail?** My role in setup was clear every step of the way. I wasn't our company's primary driver, but I had a few workstreams to handle with Thomas and the team and it was always easy to understand where we stood and what needed to be done. **What do you dislike about DataGrail?** I think a further expanded scope of functionalities could help us consolidate our data management and security needs in one place. For example, we're interested in a data vendor vetting functionality that's on the market with other providers who offer similar services to DataGrail, but that I'm not sure DataGrail provides. **What problems is DataGrail solving and how is that benefiting you?** Our enterprise-level management of data subject requests was a mess, and created a lot of inefficiencies and slow cross-practices between teams. DataGrail helps us automate those, which ensures consistency and frees us up to work on other things. ### 13. DataGrail Daily Use and Implementation Review: Exceptional Support and Solid Privacy Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Robert S. | Privacy Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about DataGrail?** -Very responsive/helpful implentation and engineering teams, great customer support -Open to feature requests and product fixes -Consolidation of privacy functions into one platform with potential for significant time-saving -Capability to automate some previously manual processes and enhance their security **What do you dislike about DataGrail?** -Some inconsistency in platform functions and settings requiring feature requests and product fixes **What problems is DataGrail solving and how is that benefiting you?** By switching to DataGrail we have consolidated 3 prior privacy platforms into 1 while adding increased data mapping and automation capabilities ### 14. Great DSAR System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about DataGrail?** Great support from Engineering and Customer Support when needed. The system is automated which makes ease of tracking and minimises admin for ROPAS and DSAR. **What do you dislike about DataGrail?** Some API errors have been encountered. Not all systems have API configured. **What problems is DataGrail solving and how is that benefiting you?** - DSAR Management: Automation, great reminders and templates for the various policies - ROPA's: System detection, centralised reporting - System Detection: Supports New system onboarding and integration identification ### 15. Great first experience with DataGrail **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about DataGrail?** Their team is very responsive and communicative. My team assists clients with implementing privacy technology and working with DataGrail on our first client together was a very positive experience. We were able to transition this client to their platform from another one in 4-6 weeks due to a client deadline by working with their team closely on the plan and priorities. **What do you dislike about DataGrail?** I am still new to their platform, so it has been a little challenging getting up to speed on how it works and how it compares with other privacy technology platforms with which I have more experience. **What problems is DataGrail solving and how is that benefiting you?** As a consulting partner, we implement mutiple privacy technology platforms. DataGrail has had success with replacing a popular incumbent plaform which some clients no longer want to use, so our relationship with them has been helpful for such clients. We have also found them to be a good partner and easier to work with than some other technology vendors. ### 16. DataGrail saves time **Rating:** 4.0/5.0 stars **Reviewed by:** Melanie K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about DataGrail?** Datagrail gives us a documented, repeatable workflow with which to process data subject requests so they are handled consistently and within time constraints. The user interface continues to be improved based on customer feedback. **What do you dislike about DataGrail?** Integrating DataGrail into each system in our enterprise eco-system has required setting up sandboxes to verify DG's behavior is as desired, which has consumed more corporate resources than we initially expected. **What problems is DataGrail solving and how is that benefiting you?** DataGrail automates the validation of data subject requests, and tracks communications, progress, and deadlines. Using message templates, we can quickly process requests consistently. ### 17. Helpful implementation services. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about DataGrail?** Very intuitive user interface that captures relevant details. **What do you dislike about DataGrail?** Not all of the categories align with data privacy laws (e.g. merges US and EU concepts). **What problems is DataGrail solving and how is that benefiting you?** DataGrail provides our live data map and will keep up to date as we onboard new vendors. ### 18. Helpful in some ways, but a little bit surprised it's not more streamlined and automatic. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about DataGrail?** Patrick, our customer success manager, has been awesome. We chat weekly, he helps move me along, and completely understands the daily, weekly challenges of someone in my position. **What do you dislike about DataGrail?** We were pitched a story that made us assume the data mapping process would be much more automated than it is. It does help us in terms of data entry, but ultimately, we still have to go and gather specific information on our own. **What problems is DataGrail solving and how is that benefiting you?** It does help discover what apps are being used and does pre-fill some information. So, that's a good first step in helping us save time and headaches. ### 19. Excellent customer service and support **Rating:** 4.0/5.0 stars **Reviewed by:** Tina X. | Assistant Corporate Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about DataGrail?** For someone without a technical background, it was somewhat difficult to fully understand all of DataGrail's capabilities and functionalities. Onboarding and getting the system set up was also a somewhat complicated process. However, DataGrail's excellent support team was with us every step of the way, providing us with information, responding to all our questions, and pointing us to good resources and materials to better understand our company's privacy compliance needs. The support really made a difference, and helped us fully utilize the product. **What do you dislike about DataGrail?** The process at times felt a bit disjointed like I was going into the next step without all the information. I think there may be too many assumptions made about the customer's background understanding of how the data request process works using DataGrail. More specifically, there was some confusion about what we must do ourselves and what DataGrail will take care of for us. **What problems is DataGrail solving and how is that benefiting you?** DataGrail is helping our company establish a streamlined and efficient process for receiving and responding to consumer data requests. Currently, everything is done manually. It also provides us with a central place where all our data privacy compliance obligations can focus. DataGrail will also help us in potential investigations, audits, and internal reviews by generating reports and data to ensure ongoing privacy compliance. ### 20. Good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Tudor P. | Data Privacy Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about DataGrail?** The fact that the support team was "hands on" and that the development team was receptive to sugggestions and worked continuously to improve the tool. Very good relation with the Customer Success Manager as well. **What do you dislike about DataGrail?** Nothing to dislike. The tool worked pretty well, it would be good if it performs the search by name and surnale of the data subject as well (not only by email address). **What problems is DataGrail solving and how is that benefiting you?** Manging the data subject requests (and some tech stack data mapping). ### 21. Solid platform with some room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about DataGrail?** I've found DataGrail very easy to use - it's pretty intuitive and they have good supporting documentation and customer support. They've done a great job with streamlining the DSR process and I like the customizable response templates. **What do you dislike about DataGrail?** There are a number of UX kinks that I'd like to see worked out, as although they're minor issues and don't affect the overall functionality, I find them annoying. **What problems is DataGrail solving and how is that benefiting you?** DataGrail provides a simple and elegant solution for DSRs, that is focused on balancing ease of use with data subject rights. DSRs are easy to track, handle, and make sure we're addressing in an appropriate timeframe. Adding in new frameworks was also very simple. ### 22. Great platform with great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about DataGrail?** The team at Datagrail - from the sales process to implementation partner to customer support manager - have all worked towards ensuring my goals are met. The platform also met my requirements for handling data subject access requests and datamapping. **What do you dislike about DataGrail?** Would love more API integrations, more flexibility to customize some of the workflows for specific company use cases. **What problems is DataGrail solving and how is that benefiting you?** needed a tool to manage a large volume of data subject requests across multiple platforms ### 23. DataGrail experience to date **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2022 **What do you like best about DataGrail?** I like that it keeps a record of the time and date of past requests, allowing us to keep proof of deletion without hosting customer info in our system **What do you dislike about DataGrail?** I think it would be helpful to have one section/ filter for just requests where we have an action to take (instead of just active vs. closed). Our DG reps have explained the statuses to me and my team multiple times (shoutout to them for their patience) but they still get a bit confused when scrolling through open cases. **What problems is DataGrail solving and how is that benefiting you?** It has made our deletion process much more secure and has made tracking requests so much easier. Prior to using DataGrail, it was difficult to keep track of who requested deletion and when, and we had no way of providing users with what data we had on file. ### 24. Stellar DataGrail Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about DataGrail?** Very impressed with the implementation process. It was well organized and thorough, the implementation manager walked us through every step to ensure all of our top priority integrations were set up. Excellent communcation amongst project team and the tranistion to the customer sucess manager has been very smooth as well. **What do you dislike about DataGrail?** The team identified a few areas of improvement, such as changes to the automated emails that are sent to data subjects. The DataGrail team was quick to relay feedback to the product team. **What problems is DataGrail solving and how is that benefiting you?** We are leveraging DataGrail to identify where PII lives within our systems and to help streamline our data deletion request process. Additionally, we will use the platform to automate our live data map for compliance purposes. ### 25. Easy to use platform, phenomenal onboarding, but know the limitations! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about DataGrail?** DataGrail sets itself apart from other privacy automation software with its phenomenal, white-glove onboarding experience. They provide a dedicated project manager to keep everything on track. The team is knowledgeable, responsive, and extremely customer-focused; it's clear that they believe in the company and product and are very open to feedback. **What do you dislike about DataGrail?** Any software in the space that claims it can completely solve for the hassle of privacy requests is overstating its abilities. Going in, I wish I'd better understood the platform's limitations when it comes to our data warehouse. Every platform in the space has the same limitation; it just wasn't apparent during the vendor evaluation (with any vendor). This doesn't mean that there isn't value in the solution, but it does require level-setting expectations. **What problems is DataGrail solving and how is that benefiting you?** The most significant benefit has been in verifying privacy requests. Before DataGrail, every submitted request needed to be researched; by adding a verification step, the volume of requests has been greatly reduced. ### 26. DataGrail makes privacy compliance easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about DataGrail?** Processing DSARs is incredibly efficient through the request manager portal. **What do you dislike about DataGrail?** Would like to see a little more end-user control for corner cases that require a response outside of automated processes. **What problems is DataGrail solving and how is that benefiting you?** DataGrail provides a reliable compliance hub for privacy program management. ### 27. A growing platform, and a very nice & dedicated account executive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about DataGrail?** The quality of the follow-up during implementation, and the quick turnaround from account exec to devs when something doesn't fully fit needs **What do you dislike about DataGrail?** The support for certain extensions/applications was a little too coarse for us **Recommendations to others considering DataGrail:** Detail your GDPR use-cases very well with key members of your organization to ensure fit. **What problems is DataGrail solving and how is that benefiting you?** A major benefit is gathering in one place people and systems. ### 28. DataGrail Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about DataGrail?** DataGrail has an incredibly responsive team that's always there to answer questions -- whether one-off over email or with a regular checkpoint to make sure things are going smoothly. **What do you dislike about DataGrail?** Look forward to seeing DG continue to evolve and build in additional complexity. **What problems is DataGrail solving and how is that benefiting you?** DG helps us to solve the complex issues presented by data privacy law compliance, in particular the CCPA. We have been able to automate a significant portion of our response process and provide our team with a straightforward and streamlined way to address data privacy requests. ### 29. One stop shop for organizing PII **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DataGrail?** DataGrail gives us an easy to use platform to manage both our data requests and our data mapping across systems. **What do you dislike about DataGrail?** So far, DataGrail has been responsive to our enhancement and feature requests - looking forward to seeing what will be on the roadmap in the coming months/years. **What problems is DataGrail solving and how is that benefiting you?** Management of CCPA/privacy requests ### 30. DataGrail gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Peter M. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2021 **What do you like best about DataGrail?** DataGrail has easy connections to each application we use and has an easy spam feature. **What do you dislike about DataGrail?** Sometimes there is a little delay in retrieving our data otherwise, I don't have complaints. **What problems is DataGrail solving and how is that benefiting you?** Allowing people to request their data or request to delete their data. ### 31. its interface is very intuitive and allows me to move through the system without any inconvenience **Rating:** 4.0/5.0 stars **Reviewed by:** Iñangi L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2020 **What do you like best about DataGrail?** What I like most about DataGrail is its ease of use, the fact that it can perform complex tasks in a fairly simple and fast way I just love it, its interface is quite intuitive and easy to navigate which allows me to move around the entire system without any inconvenience, their customer service team is on another level, they are quite efficient, fast and friendly when helping you with any problem that arises or to clarify any questions (no matter how minimal), The fact that it allows integrations with a large number of software seems to me something really surprising, since it allows us to continue exploiting its benefits in conjunction with other applications. **What do you dislike about DataGrail?** To be honest, I have nothing to complain about this application, everything seems quite practical and easy to use. **What problems is DataGrail solving and how is that benefiting you?** It has been helping me to improve all the protection and security part of my websites, mainly improving the privacy part regarding access to the uploaded information, in such a way that we can ensure that the GDPR standards are met, CCPA, and LGPD in such a way that our clients are confident about the information they provide us and have the certainty that their personal information will not be disclosed. ### 32. Great product if you are getting crushed by Data Subject Requests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about DataGrail?** Integration with so many platforms to help facilitate data deletion/access automation **What do you dislike about DataGrail?** UI is a bit clunky. Could use some work. **What problems is DataGrail solving and how is that benefiting you?** Have been able to automate our data access and deletion process thanks to programmatic integration with so many vendors. ### 33. Peace of Mind for CCPA and Privacy Requests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2020 **What do you like best about DataGrail?** Datagrail's understanding of the privacy space and statutory and international regulations which are designed into the platform. **What do you dislike about DataGrail?** Would be valuable to have a search UI to find any specific data held by third party integrated systems. **Recommendations to others considering DataGrail:** Review the large number of third party integrations available. **What problems is DataGrail solving and how is that benefiting you?** Responding to privacy requests and customer-facing privacy compliance. ## DataGrail Discussions - [What is DataGrail used for?](https://www.g2.com/discussions/what-is-datagrail-used-for) - 1 comment - [View DataGrail pricing details and edition comparison](https://www.g2.com/products/datagrail/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A00%3A53+-0500&secure%5Bsession_id%5D=2272e3a6-7001-41ca-aff2-8356a30f5760&secure%5Btoken%5D=6c0f00a64eb1a6faa627fd38c2e6c1c7354272161faad5710da8729105f4616e&format=llm_user) ## DataGrail Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - [Amazon Athena](https://www.g2.com/products/amazon-athena/reviews) - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [AppsFlyer](https://www.g2.com/products/appsflyer/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Auth0](https://www.g2.com/products/auth0/reviews) - [Authorize.net](https://www.g2.com/products/authorize-net/reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - [Azure Blob Storage](https://www.g2.com/products/azure-blob-storage/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Cordial](https://www.g2.com/products/cordial/reviews) - [Cvent Essentials](https://www.g2.com/products/cvent-essentials/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Envoy](https://www.g2.com/products/envoy-2022-12-16/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intercom Enterprises](https://www.g2.com/products/intercom-enterprises/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Mailgun](https://www.g2.com/products/mailgun/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [MongoDB](https://www.g2.com/products/ibm-mongodb/reviews) - [Office 365 Reports](https://www.g2.com/products/office-365-reports/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Netsuite Analytics](https://www.g2.com/products/oracle-netsuite-analytics/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Redshift](https://www.g2.com/products/redshift/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Sendoso](https://www.g2.com/products/sendoso/reviews) - [ServiceNow Cloud Management](https://www.g2.com/products/servicenow-cloud-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Workday Platform](https://www.g2.com/products/workday-platform/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## DataGrail Features **Functionality** - Data Subject Access Requests - Identity Verification - Privacy Impact Assessments - Data Mapping - survey-based - Data Mapping - automated - Data Discovery - Data Classification - De-identification/pseudonymization - Breach notification - Consent management - Website tracking scanning - Data access governance - Alerts/Notifications - Policy Management - Vendor Risk Management - Audit Management - Customer Data Management - Internal Controls Management - Vulnerability Management - Risk Management - Metadata Management - Data Storage Management - Compliance Management - Sensitive Data Identification - Risk Assessment - Deletion Management **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Structure type - Contextual search - Template algorithms - Custom algorithms - False-positive management - Multiple file and location types - Real-time monitoring - Dashboard - Compliance - Reporting - Data Dictionary Management - Metadata Management - Workflow Management - Compliance Management **Additional Functionality** - Reporting & Statistics - Single Sign On - Generative AI - Access Controls/Permissions - Automatic Backup - Authentication - Archiving & Retention - HIPAA Compliant - Data Mapping - Security Breach Monitoring - Data Masking - Data Lineage - Collaboration Tools - Data Recovery - Third-Party Integration - Privacy Options - AI Copilot - API - Data Security - Secure Data Storage - Data Subject Requests (DSR/DSAR) - PIA/DPIA - Encryption - GDPR Compliance **Functionality** - Identity Verification - Workflow - DSAR Portal - Reporting and logs **Agentic AI - Sensitive Data Discovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Third-Party Integrations **Additional Functionality** - Data Visualization - Visual Analytics - Multiple Data Sources - Sensitive Data Identification - Data Import/Export - Trend Analysis - Data Transformation - AI Copilot - Search/Filter - File Sharing - API - Customizable Reports - Dashboard Creation - Forecasting - Reporting/Analytics - Generative AI - Self Service Data Preparation - Data Connectors - Data Mapping - Access Controls/Permissions - Data Extraction - Activity Tracking - Data Cleansing - Drag & Drop - Alerts/Notifications - Publishing/Sharing - Data Synchronization - Big Data Analytics - Ad hoc Query - Data Modeling - AI/Machine Learning ## Top DataGrail Alternatives - [MineOS](https://www.g2.com/products/mineos/reviews) - 4.8/5.0 (233 reviews) - [Osano](https://www.g2.com/products/osano/reviews) - 4.5/5.0 (171 reviews) - [OneTrust Privacy Automation](https://www.g2.com/products/onetrust-privacy-automation/reviews) - 4.3/5.0 (143 reviews)