![Shelly B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelly B.")
SB

Shelly B.

Social Media Strategist | Search Engine Optimization (SEO)

Small-Business (50 or fewer emp.)

6/19/2023

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"Great Business Support Tool"

5/5

What do you like best about Zoho Desk?

Zoho Desk's automation features will be a game-changer for us. The ability to automate routine tasks, such as ticket assignments & follow-ups, has significantly reduced manual effort and improved our team's productivity. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Although Zoho Desk does offer integrations with popular tools, there are still some specific software or platforms that may require additional customization or development work to integrate seamlessly. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Zoho Desk solves the problem of efficient customer support management, benefiting you by centralizing and streamlining customer inquiries and issues. It enables you to prioritize and assign tickets, track progress, and provide prompt responses. With automation features, it saves time on routine tasks, allowing focus on critical support issues. Reporting and analytics provide insights to improve performance and make informed decisions. Ultimately, Zoho Desk helps deliver exceptional support, enhance brand reputation, and drive business growth. Review collected by and hosted on G2.com.

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Response from Micheal Jeshua Aswin of Zoho Desk

[Editedit](https://www.g2.com/survey_responses/zoho-desk-review-8233728/official_response/edit)

Hi, Shelly.

Thank you for the great feedback. We are stoked to hear that from you.

Zoho Desk solves the problem of efficient customer support management, benefiting you by centralizing and streamlining customer inquiries and issues. It enables you to prioritize and assign tickets, track progress, and provide prompt responses. With automation features, it saves time on routine tasks, allowing focus on critical support issues.

Regards - Ash | Zoho Desk

Current UserValidated ReviewerSource: Organic

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8.8 out of 5 · Verified reviews from real users

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