1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Zoho Desk Discussions](https://www.g2.com/products/zoho-desk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") ![Reward for good Zoho Desk reviews](https://images.g2crowd.com/uploads/medal/image/1000576/212f778dec3426ba8515dfc66e1a29c1.svg "Reward for good Zoho Desk reviews") ](/products/zoho-desk/reviews) [ Zoho Desk ](/products/zoho-desk/reviews) (7,975)4.4/5 Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. Show More * * * ### 761 Discussions ### 1097 Participants ### 58.0 Nps Score Already have Zoho Desk? ### All Zoho Desk Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # How is Zoho Desk enhancing customer service management in diverse business sectors? ](/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) How is Zoho Desk enhancing customer service management in diverse business sectors? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # How does Zoho Desk streamline customer service operations for businesses of all sizes? ](/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) How does Zoho Desk streamline customer service operations for businesses of all sizes? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Zoho Desk used for? ](/discussions/what-is-zoho-desk-used-for) What is Zoho Desk used for? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Roman P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman P.") RP Loading... [Roman P.](https://www.g2.com/users/04b4f600-896e-4ff3-a043-bf34d7e70746 "Roman P.") • over 4 years ago Chief Executive Officer at MR2 INFORMACIJSKE REŠITVE d.o.o. Chief Executive Officer at MR2 INFORMACIJSKE REŠITVE d.o.o. More Options - [ # Sort in filter view - how do I do it? ](/discussions/sort-in-filter-view-how-do-i-do-it) I think upper question is understandable, so no other description. [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Ioobi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ioobi B.") IB Loading... [Ioobi B.](https://www.g2.com/users/d69db22f-6bd8-47f5-8b0f-1d408016acda "Ioobi B.") • over 4 years ago IT Manager IT Manager More Options - [ # Does the product has a feature for inventory? ](/discussions/does-the-product-has-a-feature-for-inventory) I have not been able to find a way to include my inventory items with Zoho. [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![yuktha R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "yuktha R.") YR Loading... [yuktha R.](https://www.g2.com/users/96e68e8b-e25d-4aeb-ad9b-ed38a443c019 "yuktha R.") • over 4 years ago Attended Maharani Lakshmi Ammanni College for Women (MLACW) Attended Maharani Lakshmi Ammanni College for Women (MLACW) More Options - [ # How many lite users can be added on zoho desk? ](/discussions/how-many-lite-users-can-be-added-on-zoho-desk) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Suresh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suresh H.") SH Loading... [Suresh H.](https://www.g2.com/users/937dd69b-821c-4386-8b2c-d0915a2c326c "Suresh H.") • almost 5 years ago Founder Founder More Options - [ # How is Messagebird integration with Zoho Desk ](/discussions/how-is-messagebird-integration-with-zoho-desk) Hi, Would love to explore messagebird app to integrate whatsapp messages as a Ticket, responding on whatsapp via Zoho Desk to incoming queries. [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") AG Loading... [Albie G.](https://www.g2.com/users/e684e2ce-77b6-4db1-ba89-afdb4ba02270 "Albie G.") • over 6 years ago Consultant Consultant More Options - [ # What is the best way to setup email ? ](/discussions/25918-what-is-the-best-way-to-setup-email) The email of the tickets is sending via my own server but most of the email ends up in the spam folder. Must I setup a Dkim record and where do I do that ? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Zornitza S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zornitza S.") ZS Loading... [Zornitza S.](https://www.g2.com/users/61e33c52-3c8f-4740-8cc7-4c36859f0443 "Zornitza S.") • 2 months ago VIP Clienteling. Agentic Retail. Unified Commerce. | Founder & CEO, BSPK | Forbes Technology Council | contact@bspk.com VIP Clienteling. Agentic Retail. Unified Commerce. | Founder & CEO, BSPK | Forbes Technology Council | contact@bspk.com More Options - [ # How has Zoho Desk helped you scale global support while keeping responses fast and consistent? ](/discussions/how-has-zoho-desk-helped-you-scale-global-support-while-keeping-responses-fast-and-consistent) We use Zoho Desk to scale support for a global company and it helps us answer customer questions quickly and comprehensively. Templates we can store and reuse have been especially helpful, and connecting Zoho Desk to Zoho CRM supports our workflow. For those using Zoho Desk across regions or... [Read more](/discussions/how-has-zoho-desk-helped-you-scale-global-support-while-keeping-responses-fast-and-consistent) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.&title=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zoho+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zoho+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%0aAsk+Zoho+Desk+questions+and+get+answers+from+expert+users+in+our+Zoho+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![natasha h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "natasha h.") NH Loading... [natasha h.](https://www.g2.com/users/6203a9e1-c40a-4ae7-87ea-90f62b1417d2 "natasha h.") • 4 months ago System Admin System Admin More Options - [ # How are you using Zoho Desk to keep documentation organized? ](/discussions/how-are-you-using-zoho-desk-to-keep-documentation-organized) Zoho Desk has been really helpful for keeping documentation in good shape and solving documentation problems. I have not run into any major downsides so far. For those using Zoho Desk, what workflows or habits have helped you maintain clear, up to date documentation over time? 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Get answers from real users and experts [Start A Discussion](/products/zoho-desk/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Product Avatar Image") ### Have you used Zoho Desk before? Answer a few questions to help the Zoho Desk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzoho-desk%2Fdiscuss%3Fsmall_ask%3Dzoho-desk) No ## Top Contributors in Zoho Desk 1 ![Chinmayee M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinmayee M.") CM Loading... ### [Chinmayee M.](https://www.g2.com/users/f495ebd2-45e9-46bf-8403-9b699474a621 "Chinmayee M.") Community Specialist - Zoho Desk 24 pts 2 ![cora t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "cora t.") CT Loading... ### [cora t.](https://www.g2.com/users/e681c9a6-19e1-4faf-9181-4c8bab09c632 "cora t.") 5 pts 3 ![James S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James S.") JS Loading... ### [James S.](https://www.g2.com/users/ccfe00ce-dbad-42a1-9db0-325ea647f46f "James S.") Business 4 pts 4 ![Vincent B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent B.") VB Loading... ### [Vincent B.](https://www.g2.com/users/2d5c7057-ed68-4b17-b299-60a195880b79 "Vincent B.") 4 pts 5 ![James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James H.") JH Loading... ### [James H.](https://www.g2.com/users/4f5736a5-6050-4b47-be5e-ed8e2a8ef9bd "James H.") 4 pts