Talkroute Reviews & Product Details

Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs.

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Talkroute

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Talkroute Community

Overview by

Paul Howey (CEO at Talkroute)

Pricing

Pricing provided by Talkroute.

BASIC

$19

per account, per month (not billed per user)

View More Pricing Information

Talkroute Media

Talkroute Demo - The virtual phone system built for business

Talk, message, & meet anywhere with Talkroute: office, home, or on the go! Available for MacOS, Windows, Linux, iOS, and Android.

Talkroute Demo - Make and receive business calls using your desktop, web browser, or smartphone.

Talkroute’s app makes it easy for your team to handle client calls with a simple, intuitive interface. Team members can make and receive business calls from anywhere using the Talkroute mobile or desktop apps, all while using their existing devices with no equipment to purchase. With unlimited ca...

Talkroute Demo - Send and receive text messages using your business numbers.

Nearly 61% of businesses still do not use SMS, giving Talkroute customers a clear advantage. Talkroute’s messaging makes it easy to connect with customers through SMS and MMS, helping boost engagement and response rates. Conversations can be managed effortlessly from both desktop and mobile apps,...

Talkroute Demo - Bring your customers and team together with easy-to-use video meetings.

Talkroute offers simple yet powerful video conferencing that helps your team collaborate from anywhere. Host meetings with up to 100 participants, share your screen for real time collaboration, and use the built in whiteboard to easily share ideas with your team. There is no software to download,...

Talkroute Demo - Your voicemail is now available everywhere: email, browser, and our apps.

Talkroute makes it easy to stay on top of voicemails with customizable notifications and greetings, while giving you simple tools to manage mailboxes for your entire team. Voicemails can be accessed from anywhere in the world, personalized greetings can be set for each mailbox, and unlimited stor...

Talkroute Reviews (46)

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Plassot H.

Cutomer Operration Lead

Small-Business (50 or fewer emp.)

1/18/2026

"Talkroute Makes Business Calling Simple and Reliable"

5/5

What do you like best about Talkroute?

What I appreciate most about Talkroute is how straightforward it is to use. Setting up extensions and greetings was quick and didn’t take much effort. The mobile app has been reliable for me, and notifications come through promptly. It’s also easy to track missed calls and follow up without delay. I especially like that everyone can use their own phones while still showing up under a single business number. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

The desktop app occasionally takes a little while to load. Review collected by and hosted on G2.com.

Luis H.

Operations Manager

Small-Business (50 or fewer emp.)

1/15/2026

"Straightforward Setup, Intuitive Call Routing, and Solid Call Quality"

5/5

What do you like best about Talkroute?

Talkroute is straightforward to set up and easy to manage. The call routing rules are simple and intuitive. I especially like being able to direct calls to different team members based on the time of day. Call quality has been solid as well, even when I’m handling multiple calls in a row. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

The interface looks a bit dated in certain areas and could really use a refresh to feel more modern and consistent. Review collected by and hosted on G2.com.

Saadali M.

Office Manager

Small-Business (50 or fewer emp.)

1/16/2026

"Faster Setup, Instant Changes, and Noticeably Better Call Quality"

5/5

What do you like best about Talkroute?

We switched to Talkroute after using a more well-known competitor, and the difference was noticeable pretty quickly. Setting up schedules, extensions, and forwarding rules was much faster, and any changes we make actually take effect instantly. Call quality has also been considerably better than what we had with our previous option. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Customization options feel limited in certain areas, particularly when it comes to call flows and reporting. Review collected by and hosted on G2.com.

Stephanie S.

Front Desk Coordinator

Small-Business (50 or fewer emp.)

10/14/2025

"Efficient Voicemail Transcription Saves Me Time Every Day"

5/5

What do you like best about Talkroute?

I really appreciate how straightforward the voicemail system is. Having my messages transcribed and delivered to my email allows me to easily forward them to the appropriate staff member, eliminating the need to listen and manually write everything down. This feature saves me a significant amount of time each day. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

The selection of hold music is somewhat limited. It would be great if we could upload our own custom audio files, such as company announcements. Review collected by and hosted on G2.com.

What problems is Talkroute solving and how is that benefiting you?

with our old system, messages often went missing or remained unattended for hours whenever someone was out of the office. It created a lot of confusion. Now, every message and call is logged and tracked, allowing me to make sure that nothing slips through the cracks. As a result, our clients receive follow-ups much more quickly. Review collected by and hosted on G2.com.

Nelly C.

DevOps Engineer

Small-Business (50 or fewer emp.)

12/14/2025

"Switched from Grasshopper and felt the difference right away"

5/5

What do you like best about Talkroute?

We used grasshopper before. The call quality in Talkroute is much better than hat we used before. The setup structure is very easy. Now I set up a call menu in just ten minutes. Everything feels straightforward and not confusing. In Talkroute there is no chunkiness which we felt in grasshopper. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

I would appreciate having additional options for call tracking and reporting. Review collected by and hosted on G2.com.

Giovanna R.

Real Estate Agent

Small-Business (50 or fewer emp.)

10/8/2025

"Best phone system for real estate"

5/5

What do you like best about Talkroute?

It just works. No complicated setup and no clunky software. I’ve tried other phone systems before that felt bloated or unreliable, but Talkroute is clean, fast, and dependable. That’s important when clients expect quick responses. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Not a big issue, but I’d love to see a dark mode option in the dashboard. Review collected by and hosted on G2.com.

What problems is Talkroute solving and how is that benefiting you?

As a real estate agent, I’m constantly on the move, whether it’s for showings, open houses, or client meetings. My team and I were looking for a seamless solution to manage our business calls without the need for additional hardware. Talkroute provided exactly what we needed right away. Now, no matter where we are, we come across as professional and unified, which has really helped build trust with our clients. Review collected by and hosted on G2.com.

Karthikeyan M.

Small-Business (50 or fewer emp.)

1/9/2026

"Effortless Setup and Seamless Remote Calling"

5/5

What do you like best about Talkroute?

We quickly configured the call routes and extensions without needing to invest in any hardware. Our remote staff can now answer calls seamlessly on their laptops and phones. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

A darker theme option would be a welcome addition, especially for those long admin sessions. Review collected by and hosted on G2.com.

Franco J.

Small-Business (50 or fewer emp.)

1/17/2026

"Easy Call Pickup Anywhere with Minimal Setup"

5/5

What do you like best about Talkroute?

Agents can pick up calls from anywhere with minimal setup. Call forwarding and queues are also easier to manage. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Mobile notifications sometimes lag, especially when I switch between networks. Review collected by and hosted on G2.com.

Adam H.

Operations Manager

Small-Business (50 or fewer emp.)

10/16/2025

"Streamlined Experience with Talkroute, but Needs More CRM Integrations"

5/5

What do you like best about Talkroute?

The overall experience feels much lighter and more streamlined. With RingCentral, I was overwhelmed by features I never used and constantly felt like I was paying for unnecessary extras. In contrast, Talkroute provides exactly what I need, without any of the unnecessary clutter. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Would be cool if it had more integrations with crm’s like HubSpot Review collected by and hosted on G2.com.

Choon H.

Customer Service Manager

Small-Business (50 or fewer emp.)

10/10/2025

"Solid features at a great price"

5/5

What do you like best about Talkroute?

All the essential features are available right from the start, including call forwarding, voicemail, custom greetings, and texting. I appreciated not having to pay extra for the functions I truly needed. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

The mobile app works well overall, though it can be a bit slow to load at times. Review collected by and hosted on G2.com.