--- title: Talkroute Reviews meta_title: 'Talkroute Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how Talkroute works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 44 scale: '5' date_modified: '2026-06-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Talkroute Reviews **Vendor:** Talkroute **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 44 ## About Talkroute Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs. ## Talkroute Pros & Cons **What users like:** - Users value the **ease of use** of Talkroute, with straightforward setup and efficient call management features. (12 reviews) - Users love the **easy setup** of Talkroute, allowing quick onboarding and seamless call management from anywhere. (11 reviews) - Users love the **quick setup** of Talkroute, enabling easy call management and instant changes for efficient communication. (9 reviews) - Users appreciate the **straightforward setup** of Talkroute, finding it easy to manage and effective for their needs. (7 reviews) - Users commend Talkroute's **exceptional customer support** , noting quick, helpful responses from a caring, accessible team. (6 reviews) - Users appreciate the **straightforward features** of Talkroute, enjoying its simplicity and efficiency without unnecessary complexity. (6 reviews) - Reliability (6 reviews) - Users love the **unlimited calling and built-in features** of Talkroute, appreciating its ease of management and cost efficiency. (5 reviews) - Call Quality (5 reviews) - Intuitive (5 reviews) **What users dislike:** - Users desire more **integration options** with CRMs and tools to enhance Talkroute's overall functionality. (3 reviews) - Users find the **limited customization options** restrictive, especially for call flows, reporting, and hold music selection. (3 reviews) - Users experience **performance issues** with Talkroute, noting slow loading times for both desktop and mobile apps. (3 reviews) - Users find the **poor reporting** on Talkroute limits their ability to track calls effectively and evaluate performance. (3 reviews) - Users feel the **reporting is inadequate** , lacking detail and customization, which impacts their overall experience. (2 reviews) - Users experience occasional **lagging issues** with the Talkroute app, affecting loading times and screen sharing performance. (2 reviews) - Limited Customization (2 reviews) - Slow Loading (2 reviews) - Call Issues (1 reviews) - Connection Issues (1 reviews) ## Talkroute Reviews ### 1. Talkroute Makes Business Calling Simple and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Plassot H. | Cutomer Operration Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Talkroute?** What I appreciate most about Talkroute is how straightforward it is to use. Setting up extensions and greetings was quick and didn’t take much effort. The mobile app has been reliable for me, and notifications come through promptly. It’s also easy to track missed calls and follow up without delay. I especially like that everyone can use their own phones while still showing up under a single business number. **What do you dislike about Talkroute?** The desktop app occasionally takes a little while to load. **What problems is Talkroute solving and how is that benefiting you?** Talkroute gives us a centralized phone system without having to invest in expensive equipment. It’s helped us respond more quickly and present a more organized, professional experience to customers. Overall, it has made our communication much easier to manage and keep on track. ### 2. Efficient Voicemail Transcription Saves Me Time Every Day **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie S. | Front Desk Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Talkroute?** I really appreciate how straightforward the voicemail system is. Having my messages transcribed and delivered to my email allows me to easily forward them to the appropriate staff member, eliminating the need to listen and manually write everything down. This feature saves me a significant amount of time each day. **What do you dislike about Talkroute?** The selection of hold music is somewhat limited. It would be great if we could upload our own custom audio files, such as company announcements. **What problems is Talkroute solving and how is that benefiting you?** with our old system, messages often went missing or remained unattended for hours whenever someone was out of the office. It created a lot of confusion. Now, every message and call is logged and tracked, allowing me to make sure that nothing slips through the cracks. As a result, our clients receive follow-ups much more quickly. ### 3. Switched from Grasshopper and felt the difference right away **Rating:** 5.0/5.0 stars **Reviewed by:** Nelly C. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Talkroute?** We used grasshopper before. The call quality in Talkroute is much better than hat we used before. The setup structure is very easy. Now I set up a call menu in just ten minutes. Everything feels straightforward and not confusing. In Talkroute there is no chunkiness which we felt in grasshopper. **What do you dislike about Talkroute?** I would appreciate having additional options for call tracking and reporting. **What problems is Talkroute solving and how is that benefiting you?** Previously, we struggled with dropped calls and slow responses from support. Since switching to talkroute, our calls have become reliable, and customers are always able to reach me. This has made a positive difference for our business. ### 4. Best phone system for real estate **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanna R. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Talkroute?** It just works. No complicated setup and no clunky software. I’ve tried other phone systems before that felt bloated or unreliable, but Talkroute is clean, fast, and dependable. That’s important when clients expect quick responses. **What do you dislike about Talkroute?** Not a big issue, but I’d love to see a dark mode option in the dashboard. **What problems is Talkroute solving and how is that benefiting you?** As a real estate agent, I’m constantly on the move, whether it’s for showings, open houses, or client meetings. My team and I were looking for a seamless solution to manage our business calls without the need for additional hardware. Talkroute provided exactly what we needed right away. Now, no matter where we are, we come across as professional and unified, which has really helped build trust with our clients. ### 5. Effortless Setup and Seamless Remote Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Karthikeyan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Talkroute?** We quickly configured the call routes and extensions without needing to invest in any hardware. Our remote staff can now answer calls seamlessly on their laptops and phones. **What do you dislike about Talkroute?** A darker theme option would be a welcome addition, especially for those long admin sessions. **What problems is Talkroute solving and how is that benefiting you?** It replaced our previously scattered phone setup with a single virtual system, which has improved our responsiveness to customer outreach. ### 6. Easy Call Pickup Anywhere with Minimal Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Franco J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Talkroute?** Agents can pick up calls from anywhere with minimal setup. Call forwarding and queues are also easier to manage. **What do you dislike about Talkroute?** Mobile notifications sometimes lag, especially when I switch between networks. **What problems is Talkroute solving and how is that benefiting you?** This lets our remote agents stay on calls without needing a VPN or desk phones. ### 7. Streamlined Experience with Talkroute, but Needs More CRM Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Talkroute?** The overall experience feels much lighter and more streamlined. With RingCentral, I was overwhelmed by features I never used and constantly felt like I was paying for unnecessary extras. In contrast, Talkroute provides exactly what I need, without any of the unnecessary clutter. **What do you dislike about Talkroute?** Would be cool if it had more integrations with crm’s like HubSpot **What problems is Talkroute solving and how is that benefiting you?** We now have a simple, affordable phone system that doesn’t require training or IT help. Everyone on the team was able to start using it right away. ### 8. Solid features at a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Choon H. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Talkroute?** All the essential features are available right from the start, including call forwarding, voicemail, custom greetings, and texting. I appreciated not having to pay extra for the functions I truly needed. **What do you dislike about Talkroute?** The mobile app works well overall, though it can be a bit slow to load at times. **What problems is Talkroute solving and how is that benefiting you?** It keeps my small team organized and on the same page. We can take calls from different devices and still maintain a consistent experience for our customers. ### 9. Customer service is actually helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Anna K. | Event Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Talkroute?** The support team is responsive and knowledgeable. I had a question during setup and got a clear, friendly answer right away, no runaround or long wait. **What do you dislike about Talkroute?** Honestly, I have no significant complaints at this point. Everything has been running smoothly. **What problems is Talkroute solving and how is that benefiting you?** Initially, I was concerned about switching systems and potentially losing calls in the process. However, Talkroute ensured a smooth transition. Their team assisted me with porting my number and setting everything up efficiently. ### 10. Does What I Need It To Do **Rating:** 5.0/5.0 stars **Reviewed by:** Tom K. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Talkroute?** The monthly cost fits my budget and I like that I can use my existing phone instead of buying new equipment and it's straightforward and doesn't have a bunch of features I'll never use. Just simple call forwarding and voicemail **What do you dislike about Talkroute?** The web dashboard could load a bit faster, but it's not a big deal **What problems is Talkroute solving and how is that benefiting you?** I used to miss a lot of business calls when I relied only on my cell phone. I’ve set business hours and voicemail handles calls after hours. It works well because customers can reach me when they need to and I don’t miss important calls anymore ### 11. Came from Grasshopper. No Regrets **Rating:** 5.0/5.0 stars **Reviewed by:** Ciara S. | Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Talkroute?** The call quality is noticeably better, and the user interface is way more intuitive than Grasshopper. I also love that I can route calls based on time of day **What do you dislike about Talkroute?** Would be great if they offered more integrations with other tools, but the core functionality is rock solid. **What problems is Talkroute solving and how is that benefiting you?** Grasshopper was unreliable and support was slow. With Talkroute, we have fewer missed calls, better reliability, and our team is happier. It’s been a big upgrade. ### 12. Versatile for Daily Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquelyn C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Talkroute?** Calling is unlimited for US/Canada, so my costs are staying low and my personal number is not shared with everyone, which is a nice thing. Sms messaging with email notifications is great for quick responses **What do you dislike about Talkroute?** Sometimes the screen sharing can lag but usable most of the time **What problems is Talkroute solving and how is that benefiting you?** We are doing video calls and messaging all in one place. No need for buying other tools. This is making our team work much faster and we can reach customers easily, all for an affordable price. ### 13. Feature rich without complexity **Rating:** 5.0/5.0 stars **Reviewed by:** Mehdi A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Talkroute?** It has all the features we need.. call forwarding, virtual extensions, text messaging, and it’s incredibly easy to manage from the dashboard **What do you dislike about Talkroute?** Setup was simple, but it would be helpful to have a few more how-to videos or tutorials for advanced features **What problems is Talkroute solving and how is that benefiting you?** We needed a solution that didn’t require an IT person to maintain. Talkroute gave us a fullfeatured phone system we can manage ourselves even with a small team. ### 14. Incredible Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bill J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Talkroute?** The support team is phenomenal. Every time I’ve reached out, I get quick helpful responses from real people who actually care **What do you dislike about Talkroute?** Honestly, not much. The experience has been refreshingly smooth from day one **What problems is Talkroute solving and how is that benefiting you?** When we switched providers we were nervous about the transition. Talkroute’s team walked us through every step and made it easy. We have a reliable system and feel supported at every turn. ### 15. Switched from Ringcentral **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz m. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Talkroute?** Everything just works. No bloated features, no upsells, just a straightforward virtual phone system that gets the job done well. **What do you dislike about Talkroute?** The desktop app could use a few UI tweaks to feel more modern, but it’s functional and fast **What problems is Talkroute solving and how is that benefiting you?** ringcentral was overkill for our business. We needed a reliable, simple phone system without the extra noise. Talkroute fit that need perfectly and saved us money. ### 16. Packed with Useful Features **Rating:** 5.0/5.0 stars **Reviewed by:** M S. | Real Estate Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Talkroute?** Text messaging, call routing, voicemail to email and custom greetings, everything is built-in and easy to set up. It’s a great all in one solution **What do you dislike about Talkroute?** Sometimes i wish there were more analytics tools for tracking call volume over time great if they add it. **What problems is Talkroute solving and how is that benefiting you?** I dont need multiple services for phone, SMS and routing. Talkroute handles it all brilliantly. ### 17. Excellent Support and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran g. | Lead Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkroute?** The onboarding process was smooth, and the support team guided me every step of the way. I was up and running in less than an hour. **What do you dislike about Talkroute?** The reporting could be a little more detailed, but it’s not a deal breaker **What problems is Talkroute solving and how is that benefiting you?** It gives my business a professional phone system without expensive hardware. My team can answer calls remotely, which makes us more responsive to customers. ### 18. Better Experience than Grasshopper **Rating:** 5.0/5.0 stars **Reviewed by:** Philip K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2025 **What do you like best about Talkroute?** Customer service is outstanding. Unlike Grasshopper, I can actually reach someone by phone or live chat when I need help. **What do you dislike about Talkroute?** Not much to dislike, the experience has been better than what I had before **What problems is Talkroute solving and how is that benefiting you?** Talkroute provides a more reliable and flexible phone solution for my business. My clients can always reach me, and I don’t have to worry about dropped calls. ### 19. Perfect for us **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek P. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Talkroute?** The pricing is fair and the features are exactly what I need without being overly complicated **What do you dislike about Talkroute?** Learning the call menu setup took a little bit of trial and error, but support helped me get it sorted quickly **What problems is Talkroute solving and how is that benefiting you?** It gives us the ability to handle multiple lines, forward calls to our team and look more professional to clients. ### 20. Great Platform for Business Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Boshir U. | Fiverr, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Talkroute?** Talkroute’s simplicity and ease of use are what I love most. It provides a seamless way to manage business calls, texts, and voicemails without needing expensive hardware. The setup was straightforward, and the platform integrates well with mobile devices and desktops, which makes it perfect for my small business. **What do you dislike about Talkroute?** There could be more advanced features integration options with CRMs, but overall, it suits small to mid-sized businesses well. **What problems is Talkroute solving and how is that benefiting you?** Talkroute helps us stay connected with customers no matter where we are. We can route calls efficiently, and our team can handle communication with ease, which has improved customer satisfaction and our team's productivity. ### 21. Unethical, incompetent, and rude **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Talkroute?** We were denied use of the product without valid cause. Our disabled team member is looking for a pc-based phone solution. **What do you dislike about Talkroute?** Rude, incomptent, and illegally charged our card immediately despite clearly stating it would not be charged until after a 7 day trial. **What problems is Talkroute solving and how is that benefiting you?** Nothing for us, only wasted our time. ### 22. Everything our businesses needed **Rating:** 5.0/5.0 stars **Reviewed by:** Travis T. | Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2022 **What do you like best about Talkroute?** As an online e-commerce business, it's extremely important for us to be able to answer and respond to customer inquiries regardless of where our team members are located at a given moment. There are times we are in the office, at the warehouse, or on the road attending a tradeshow. Before we had to allow these sales leads to go to voicemail or have someone take a message for a call back resulting in loss of business. With Talkroute we now have the freedom to be able to answer customer calls wherever we are and close more sales. **What do you dislike about Talkroute?** Nothing so far. If I was being super picky, I would like a way to change the routing schedules from the mobile apps. Currently this is only available on web and desktop. **What problems is Talkroute solving and how is that benefiting you?** Talkroute is making it possible for us to close more sales on the spot by not first sending callers to voicemail or to our answering service. We have seen a real increase in our revenue from this alone. ### 23. Not Recommended for Small Businesses **Rating:** 0.0/5.0 stars **Reviewed by:** Tylor P. | Client Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Talkroute?** When the service works it runs great. however, their system drops calls daily and is inconsistent creating a negative impact on our own clients. For a phone service that promotes consistent reliable service, we have not had that experience since we started. We currently have a trouble ticket that has been unresolved since March and their development team is unable to provide an estimate as to when it will be completed. When working with their customer service they ask for more and more data to be sent to them, with no positive results resulting from our legwork. We were informed that "No other clients have these issues, such as dropped calls or disconnections from their network. You (our company) are an isolated issue and Talkroute does not want to risk jeopardizing their large accounts stability to try to solve our issues." If you are a small business owner I would highly suggest finding another company that shows they care about their clients no matter how small or large they are. **What do you dislike about Talkroute?** Drops multiple calls daily from various user profiles and devices that include: Various Apple Devices, Windows/PC, their web app, their desktop app, and their cell phone app. When addressed the IT department asks for redundant information from the client on a regular basis. Such as what devices are we using, our IP addresses and call logs. When pressed they say that all these items they are unable to track from their end even though their system connects to and monitors all those systems. **What problems is Talkroute solving and how is that benefiting you?** Since March they have been trying to find out why their services disconnect midcall and then reconnect moments later. This would make sense if we were all using the same internet provider or network, however, our team is spread between three centers and two home addresses. So a mass drop in services cannot be explained by "poor internet services" as they claim. ### 24. Excellent Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Imran H. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Talkroute?** Our tech company has been using Talkroute for over 4 years. We rarely have an issue, but if we do, their chat support is outstanding! At any given time, I've been met with an immediate response and have always left with a resolution. I could not be happier. **What do you dislike about Talkroute?** No major cons to report. There have been times when a call may drop for no apparent reason, but there are variety reasons at play not related to Talkroute i.e. reception. **What problems is Talkroute solving and how is that benefiting you?** They've made it easy to sign up, establish a business line and get going. The ease of access to upgrade plans as needed is excellent. Our business has saved money by going with Talkroute ### 25. Amazing customer service! Fantastic service! **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja S. | Administrative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Talkroute?** We have been using Talkroute at our real estate office for the past 2 years and it has been excellent! We use Talkroute for a bunch of daily operations but the most valuable features have definitely been the ability to route incoming calls to our team member's cell phones and the ability to register multiple phone numbers for our various marketing campaigns. Their support team is always extremely helpful and willing to assist us with any questions. **What do you dislike about Talkroute?** Over the past few years, we haven't had any noticeable issues with our service. We would love to see them add fax capability and according to their support team, they are planning to add it. **What problems is Talkroute solving and how is that benefiting you?** Talkroute has completely solved our call routing for our onsite team and those that are working remotely in the field. It really has been a game-changer! ### 26. Excellent for remote teams **Rating:** 5.0/5.0 stars **Reviewed by:** Opu R. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Talkroute?** The apps are excellent. If a team member is on the go, the mobile app is ideal; if they are at work, the desktop applications is even better. **What do you dislike about Talkroute?** We have no complaints about the service. **What problems is Talkroute solving and how is that benefiting you?** We're connecting our team so that they can answer and transfer calls to the appropriate person. It allows us to take fewer messages and promptly link clients with staff. ### 27. Exactly what we needed to introduce telemental health to our patients! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny D. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Talkroute?** We needed a way to provide telemental health services to our patients. The combination of Talkroute's phone and video conferencing features has made this possible for us to achieve! **What do you dislike about Talkroute?** Nothing so far! If I could recommend one improvement, it would be to make it easier to transition from a call to a video conference but this rarely is an issue. **What problems is Talkroute solving and how is that benefiting you?** Giving us a method of communicating and staying in touch with patients that are unable or would prefer not to come to our offices for appointments that don't require their physical presence. ### 28. Issues with texting **Rating:** 1.0/5.0 stars **Reviewed by:** Robyn C. | Clinic Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Talkroute?** It is an internet based platform, it is easy to use and I can set up extensions and voicemail boxes remotely **What do you dislike about Talkroute?** Currently having serious issues with texting- as in, not able to send texts. This is one of the primary ways I remind patients of their appointments **What problems is Talkroute solving and how is that benefiting you?** Currently talkroute has not solved the problem, and is relying on its local contractor to rectify the situation ### 29. Best Business Phone System I've used! **Rating:** 5.0/5.0 stars **Reviewed by:** Josiah P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Talkroute?** It's simple to use, the pricing is reasonable, and support is always helpful when I have a question. **What do you dislike about Talkroute?** Sometimes there are minor bugs with the desktop application, but they release updates to fix this often which is nice. **What problems is Talkroute solving and how is that benefiting you?** Talkroute provides a functional phone system for business, I've used other big names and they don't work correctly. I have not had a single problem with Talkroute service since I started using them over a year ago. ### 30. Great way to connect all of our sales staff **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Talkroute?** Talkroute has been a game changer when it comes to getting inbound calls to our sales team. The ability to utilize our existing smartphones with this service has been incredibly valuable. **What do you dislike about Talkroute?** So far there is really nothing to complain about. We are very happy with our service. **What problems is Talkroute solving and how is that benefiting you?** Routing calls from our business phone number to multiple cell phones and landlines depending on who the caller needs to be connected to. ### 31. good call router for multiple office lines **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Talkroute?** easy to split up between sales and support so the right person handles the call **What do you dislike about Talkroute?** can be slow to ring out especially when forwarding numbers **What problems is Talkroute solving and how is that benefiting you?** streamlining efficiency for clients that call as well as prospects to give them the best service ### 32. Affordable, Flexible, Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Talkroute?** The customer service is excellent. They have been patient over many sessions in order to customize the service to suit our needs. **What do you dislike about Talkroute?** So far, I cannot think of any, except that perhaps you are dependent on the quality of your own phone to support the service. **Recommendations to others considering Talkroute:** Check them out. You can have multiple people in different locations using their own cellphones as a host to run a business, you can have menus that come on for calls directing them to the correct service, you can port your older phone number for a smooth transition. **What problems is Talkroute solving and how is that benefiting you?** It took us a while to understand the nuances of the incredible flexibility in their system, and sometimes we waited 2 days for a tech service session, but we are very pleased with the service, and our system is now functioning in the way that suits our needs. ### 33. (Almost) everything I need, out of the box. Superb Customer Service... **Rating:** 4.5/5.0 stars **Reviewed by:** Rabi J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Talkroute?** TalkRoute's customer service was very responsive for me, yet low-key just the way I like it! To be honest, I didn't need much from support. The platform out of the box did most everything I needed. The one complex "architecting" of my phone system that I wanted to do was supported well, and Talkroute provided me with an alternative solution to help me meet my expectation (and they reconfigured everything for me), with a promise to develop my requested feature too! Plus, their willingness to "remedy the situation" was freely given, which made me feel appreciated as a customer. Key points: 1. Super-affordable 2. All-inclusive (fair-usage) pricing 3. Easy to use interface 4. Brilliant customer and billing support **What do you dislike about Talkroute?** Nothing to dislike really... I do have a wish list of features, but as a starting platform, I have everything I need today to operate my businesses smoothly and efficiently. The things that I would like to have included: 1. Multiple call menus that can individually be assigned to each phone number attached to an account, or 2. A way to log in and switch between multiple accounts 3. An automated text to speech conversion tool with natural sounding voice (and an optional music overlay) to expedite the creation of menus and recordings - that would be so cool and handy to have! I haven't yet configured voicemail to e-mail transcripts, but I'm looking forward to having the feature channeling opportunities towards me! Also, I think the phone numbers are "textable", so I'm keen to find out what that is and how I can make it work for me as well! Plus, my phone numbers are really, REALLY cool! :) **What problems is Talkroute solving and how is that benefiting you?** I'm just at the pre-launch stage with my brands, but our phone lines do not worry me. We have the professional edge to help us connect with our customers, and offer a full service effortlessly from anywhere. ### 34. Excellent solution for small business and scaling businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Michael N. | Co-Founder/CVO, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2019 **What do you like best about Talkroute?** The user interface is seamless and the price points are great for the entry level needs. They give you all the premium features that the competition is selling. The call stacking is another area that I love. It is something that is not available in the industry for such a price. I really appreciate the thoughtfulness of the team to create such a tool. **What do you dislike about Talkroute?** I have not been able to receive calls directly on the app. The call is always routed through the phone numbers that I have included. When will the app be able to receive calls too? **Recommendations to others considering Talkroute:** Get in now as the price may go up as demand increases **What problems is Talkroute solving and how is that benefiting you?** Routing calls to the office when we are open, to other numbers when we are closed and to cell phone or google number when the terrestrial lines are down due to outages. The problems we are solving include being able to route our calls irrespective of the time of the day or the number that they have called. We are also sending text messages with the same number that the clients are calling us with which makes it seem like mobile device to them, with all the convenience. ### 35. Perfect for our therapy practice **Rating:** 5.0/5.0 stars **Reviewed by:** Abbie B. | Clinical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Talkroute?** My staff and I are in constant contact with our clients and it has always been a struggle to keep personal numbers private. Our solution prior to using talkroute was to carry two phones which was very inconvenient. Now I can simply launch the talkroute app and speak with my clients via text or voice with our office number. This has eliminated the need for my second phone and I can run everything from my personal iPhone. **What do you dislike about Talkroute?** There currently isn’t support for faxing and it would be nice to move our fax line to talkroute so we can completely cut the cord with our phone company. I have been told faxing is coming later this year. **What problems is Talkroute solving and how is that benefiting you?** The most obvious benefit has been the elimination of all of our staff’s secondary phones. Not only is have two phones not ideal but the costs that come with providing a second phone to every team member is quite high. We will save hundreds of dollars per year. ### 36. An excellent virtual phone system for nonprofits **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Senior Pastor, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Talkroute?** First and foremost, as a NPO, you are always very budget conscious and pricing can really dictate whether or not your organization will be able to utilize a particular product or service, regardless of how great it is or not. We knew we wanted to avoid purely VoIP based services due to poor call quality concerns but I also knew that the VoIP alternatives out there are usually much more expensive. I was pleasantly surprised to discover talkroute and their extremely reasonable pricing. Not only was the base pricing very fair but they gave our NPO an additional 20% off of our monthly plan. The features and service is great but the fact that they seem to understand the financial needs of most small NPOs is my primary reason for going with talkroute and recommending them to all of my colleagues. **What do you dislike about Talkroute?** I would really like to see call recording added to this service. I have been told that it is coming this year and it would be extremely beneficial so that we can go back and review how our staff is interacting with our callers. We host a prayer call-in number with talkroute and being able to review those calls would be very helpful to ensure we are providing the best care possible. **What problems is Talkroute solving and how is that benefiting you?** All of the features are great but the biggest benefit we have seen is the ability to allow our staff to be able to take and return calls from their cell phones. I honestly don’t know how we would go back to taking calls at our desks and hope we never have to! ### 37. Probably the best small business phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Karen B. | CEO, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Talkroute?** This solution is quick and simply to use. We selected a number and had the entire account setup in less than an hour. The mobile app is great. I really love being being able to make outgoing calls and send text messages from our business number. There are tons of great features available that I’m admittedly not using right now because I’m still very small but it’s nice know they are there for when my company grows. **What do you dislike about Talkroute?** I run more than one business and it would be nice if you could easily jump between several accounts on the mobile app. I brought this concern up to their support and they were very understanding and also said it is something that they are working on. So I’m looking forward to that update. **What problems is Talkroute solving and how is that benefiting you?** My goal was pretty simple; to get a business number and be able to make and receive business calls and texts from my iPhone. Talkroute does exactly that and it is has been great not having to worry about missing calls when I’m away from my office. ### 38. An elegant phone solution for realtors **Rating:** 5.0/5.0 stars **Reviewed by:** Colin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Talkroute?** If you are managing property listings, this service is an absolute life saver. We now have a single phone number and provide extension codes for each of our properties. When a prospective buyer sees a property they like, the just call our number and enter the code and immediately get property details and can even stay on the line to speak with one of our buyer specialists that is assigned to that property. I can’t say enough about how awesome this solution has been for our small office. Oh and the pricing is extremely reasonable. I was expecting hidden fees and taxes but I’m happy to report we have seen none of those. **What do you dislike about Talkroute?** So far it has worked perfectly. I would like to see call recording added as they don’t offer it right now. **What problems is Talkroute solving and how is that benefiting you?** Our leads from our signage for our listings have nearly doubled by implementing this extremely simple solution. I just wish we would have done something like this sooner. ### 39. Makes a small business phone system seem big business. **Rating:** 5.0/5.0 stars **Reviewed by:** Andre Y. | Founder / Head Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Talkroute?** Talkroute's first use was to increase call deflection, as phone call inquiries are the most expensive to handle. Setting up a menu structure which could play recorded scripts answering common questions, helpful to reduce # of basic inquiries. **What do you dislike about Talkroute?** At least here in Canada, I've had difficulty in getting the text message features to work properly. **What problems is Talkroute solving and how is that benefiting you?** We still need phone numbers in this day and age, so it enables us to provide this channel but not have to staff a full time resource to answer a phone. ### 40. Excellent choice if you are constantly on the go **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Managing Partner, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Talkroute?** Our newfound freedom. For years my team and I have been prisoners at our desks stuck answering calls on old school desk phones. Now that we made the switch to Talkroute we run everything from our smartphones and far more efficiently. Now I can follow up with my clients while on the go. Priceless. **What do you dislike about Talkroute?** I know faxing is old news but we still use it when dealing with some of our partners. It would be great to see inbound and outbound faxing added in the future. **What problems is Talkroute solving and how is that benefiting you?** We had an incredibly antiquated phone system in our office that was from the previous century... Talkroute has improved our communications in just about every way possible. ### 41. Pretty much perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Pierce F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Talkroute?** This service has tons of great features but the ability to create a menu system that gives callers options that play information messages has been incredibly valuable to our business. We were getting numerous calls on a daily basis asking us what time we were open until, how they could reserve a personal trainer, etc... By creating options for each of these categories that plays a custom greeting with the appropriate information, we were able to eliminate calls and spend more time answering the calls that mattered. **What do you dislike about Talkroute?** Nothing. It's pretty much perfect for our needs. **What problems is Talkroute solving and how is that benefiting you?** It's been a huge benefit being able to focus on the calls that we need to be taking and allowing the phone system to handle the calls that don't require a live person. ### 42. Finally! A Virtual PBX that offers HIPAA Compliance! **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvia T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Talkroute?** Let’s be honest. Most of these virtual phone services are pretty similar but Talkroute was the only one we found that offered HIPAA compliance and a Business Associate Agreement (BAA). This was absolutely essential for us to deploy this type of solution in our office. Their custom support was also amazing about getting us everything we needed the same day. Pricing was also excellent. **What do you dislike about Talkroute?** This is not really the fault of Talkroute but it’s unfortunate that the email notifications for voicemail messages are not HIPAA compliant so they are disabled on our account because we could see this being a very beneficial feature. **What problems is Talkroute solving and how is that benefiting you?** We are now able to send calls to our doctor’s cell phones when they are on call based on a set schedule. This simple change has already been such a blessing to our team. ### 43. Easy to setup & use! **Rating:** 5.0/5.0 stars **Reviewed by:** Neel P. | President, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Talkroute?** We were able to get the perfect toll free number for our sales team up and running instantly. Call quality is excellent and the mobile app is easy to use. **What do you dislike about Talkroute?** So far we really haven’t ran into any major issues with Talkroute. My only recommendation would be a way to change the scheduled forwarding from the mobile app. **What problems is Talkroute solving and how is that benefiting you?** Our sales team is out in the field and would constantly miss sales calls that would come into the office. Now the calls are routed to their cell phones and they can easily call back clients from the mobile app and show the business number. ### 44. Excellent tool for small businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Alan D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Talkroute?** Awesome customer service and simple easy-to-use interface. **What do you dislike about Talkroute?** Cost can be a little high, but not excessive. **Recommendations to others considering Talkroute:** Excellent product and makes it easy to havea professional number attached to your business. **What problems is Talkroute solving and how is that benefiting you?** I didn't need a second phone for my small business. Simple to route calls to my current phone and even text from my business number. ## Talkroute Discussions - [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) - 1 comment - [View Talkroute pricing details and edition comparison](https://www.g2.com/products/talkroute/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+01%3A58%3A00+-0500&secure%5Bsession_id%5D=2c1dcd17-1d52-4dc0-9c45-eb90ae3a4a11&secure%5Btoken%5D=f7d1b00992b287ae6c9c96d70b18c7c712048ad8bd7753a9de3bfad92f98cb3f&format=llm_user) ## Talkroute Integrations - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) ## Talkroute Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Instant Messaging **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Talkroute Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,344 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,014 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,534 reviews)