Zoho Desk Reviews & Product Details

Zoho Desk has helped us begin to streamline our customer service. It is easy to use and has a lot of features we're excited to explore Review collected by and hosted on G2.com.

Zoho Desk lacks guidance on how to setup for our specific needs, and takes some time to begin to understand Review collected by and hosted on G2.com.

Zoho Desk makes customer management more efficient by keeping customer information and support requests organized in one place. It helps our team track interactions easily and provide faster, more consistent service. Review collected by and hosted on G2.com.

The settings page could be more intuitive and user-friendly, making it easier to find and configure different options. Review collected by and hosted on G2.com.

The AI Knowledge base Articles that can be useful to end users and Tech support agents when solving tickets. I also like that you can separate each ticket by organization so when a ticket comes in you know who its from. the price is great it allows me a small MSP to get started with what I need. Performance and integration are great simple fast and easy to use. Support from zoho's demo are reliable knowledgeable fast and helpful. Review collected by and hosted on G2.com.

not much to dislike I come from zend desk and this is just as easy if not better to use. Review collected by and hosted on G2.com.

Zoho Desk feels very intuitive, especially since it has a similar interface to Zoho Bookings, which I already use. It made getting started really easy. I also liked how simple it was to connect my email and centralize inquiries. Another big plus is the ability to integrate channels like Facebook Messenger and Instagram—I didn’t even realize that was possible at first, and it’s a great feature for managing customer communication in one place. Review collected by and hosted on G2.com.

I haven’t come across many downsides yet, mainly because I’m still in the early stages of using Zoho Desk. That said, one area that could be improved is the process for connecting or mapping a domain—it wasn’t very straightforward and took some extra effort to figure out. More step-by-step guidance or platform-specific examples (like for Squarespace) would make that process much easier. Other than that, I haven’t run into any major issues so far. Review collected by and hosted on G2.com.

Zoho Desk has been a great help for managing customer support efficiently. The interface is user-friendly, ticket handling is smooth, and the automation features save a lot of time. It has improved our response time and overall customer satisfaction. Highly recommended for businesses looking for a reliable support platform. Review collected by and hosted on G2.com.

One downside of Zoho Desk is that some advanced features can feel a bit complex to configure at first. The mobile app experience could also be smoother, especially when managing multiple tickets quickly. Additionally, certain integrations and customizations may require higher-tier plans. Review collected by and hosted on G2.com.

The platform is exceptional. After using it for a month, I’ve found the features to be comprehensive and well suited to our needs, with the intuitive ticket management standing out in particular. Review collected by and hosted on G2.com.

While powerful, mastering all the advanced features requires some initial practice and time investment. However, the extensive online documentation and support resources make learning manageable. Review collected by and hosted on G2.com.

I really like the automation possibilities and the integrated knowledge base. The tool allows creating workflows that eliminate repetitive tasks for the team, which is essential for scaling operations without losing quality. Additionally, the self-service portal helps the customer find solutions on their own, reducing manual workload and making the process much smarter. The integration with the Zoho ecosystem facilitates my overall view of the business. Review collected by and hosted on G2.com.

I believe the interface could be cleaner and more modern. At times, the screens seem a bit overloaded with information, which can make navigation less fluid during an intense workday. Simplifying the visuals and the transition between menus would greatly help make daily use more enjoyable and faster for the team. Review collected by and hosted on G2.com.

Zoho Desk is very easy to use, and overall it’s a really solid product. The UI is excellent, and the integrations are impressive. Performance has been good for me, and the pricing feels very affordable at $9 a month. When I’ve needed help, support has gotten back to me within a few days, and the artificial intelligence features also help me better support my customers. Review collected by and hosted on G2.com.

I didn’t like that their customer service took several days to respond; I would have appreciated hearing back within 24 hours. That said, my support inquiry came in right before the weekend, so I can understand why it may have taken longer. The UI is good overall, but it still has room for improvement. Review collected by and hosted on G2.com.

What I like most about Zoho Desk is its ability to centralize all support channels in one place and automate ticket assignment, which greatly facilitates operations and improves response times. Review collected by and hosted on G2.com.

I would only see how to improve so that at some point it is possible for the agents' emails to be personalized and connected to their inbox. Review collected by and hosted on G2.com.

What I like best about Zoho Desk is how it brings ticket management, automation, and customer communication into one platform. The interface is easy to navigate, and features like workflow automation, knowledge base management, and multi-channel support help teams stay organized and respond to customers more efficiently. It also offers strong customization options, making it adaptable to different support processes without requiring a complex setup. Review collected by and hosted on G2.com.

One drawback of Zoho Desk is that some advanced features and customizations have a learning curve, especially for new users. Certain reporting options and integrations can take time to configure, and navigating the more extensive settings may feel overwhelming at first. However, once everything is set up, the platform provides a solid and flexible customer support experience. Review collected by and hosted on G2.com.