VICIdial Reviews & Product Details

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Seller

Vicidial Group

Discussions

VICIdial Community

Languages Supported

Danish, German, Greek, English, French, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Chinese (Simplified)

Overview by

Matt Florell (President, Fextel, Inc.)

Pricing

Pricing provided by VICIdial.

Hosted Service

Starting at $400.00

1 per telco server Per Month

Free Open-Source Download

$0.00

With One-Time Purchase

View More Pricing Information

Top-Rated Alternatives

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VICIdial Media

VICIdial-agent-spanish

VICIdial-soundboard-example

ANDROID-APP-Screenshot

VICIDIAL-admin-reports

VICIDIAL-admin-Realtime-report

VICIDIAL-Inbound-Forecasting-Report

VICIdial Reviews (41)

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Jose S.

IT Sysadmin Mid

Mid-Market (51-1000 emp.)

1/16/2026

"Free, Scalable Contact Center with a Learning Curve"

4/5

What do you like best about VICIdial?

I like that VICIdial is a light solution, scalable, and free to use. The reporting services are great; I can see the agents' daily engagements and minutes on call, which helps me oversee the prices for my GSM gateway and the SIMs use. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

- The knowledge curve: It's difficult to use on first instance. - An intuitive UI: Needs improvement to be more user-friendly. - A better UI, visually: It looks pretty old. - Initial setup: It was pretty challenging. Review collected by and hosted on G2.com.

Jose S.

Sysadmin Mid

Information Technology and Services

Mid-Market (51-1000 emp.)

7/4/2025

"All in One Open Source Contact Center Solution"

4.5/5

What do you like best about VICIdial?

- Easy To use

- Light on Resources

- No issues if well designed

- More than 15K/week on a light VM with no complaints Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

- Is not very friendly

- Difficult to manage at the beginning Review collected by and hosted on G2.com.

Wasim K.

Module expert

Small-Business (50 or fewer emp.)

8/5/2024

"Vicidial is a best OpenSource Dialer for calling over VOIP."

5/5

What do you like best about VICIdial?

Vicidal is having all nessaray module which require to run a contact center. Its light asterisk and better CRM integration makes it complete solution for my Customer service and sales process very convenient at one single server. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Bug and setting malfunction handling and is bit tough because of very less support available from the community forum. Sometimes in critical situations we end up reinstalling/resetup the server. Review collected by and hosted on G2.com.

What problems is VICIdial solving and how is that benefiting you?

Calling through VOIP with VICIDial has solved my Manual dialing work. It created efficient , less maintaince , and cost free environment for my contact center. New cloud versions of VICIDial has provided new tools for new age dialing works. Its auto working functionality keeps me concern free and less involving. Review collected by and hosted on G2.com.

M M.

Solutions Architect

Mid-Market (51-1000 emp.)

3/14/2024

"The truly free and open source dialer solution"

3.5/5

What do you like best about VICIdial?

Almost everything! I've been using for more than a decade now. The best feature so far has been the ability to customize it (if you have fair knowledge of core PHP and the Asterisk ecosystem and telephony like SIP/webrtc). It has all possible methods of dialing (manual, progressive, preview and the best - predictive/auto dialing). There are a plethora of other features such as call scripts, ACD, IVRs, remote agents, etc. that are conducive to a productive work environment, especially in call centres of any size. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Much of the resources online that used to help with customization has either been taken offline or have been converted to paid solutions. Documentation is fairly good, but was way better earlier. Review collected by and hosted on G2.com.

What problems is VICIdial solving and how is that benefiting you?

Mainly at our call center business, we often face the need to reach out to a large audience for various purposes (order lifecycle management, customer support, etc.). With the right headcount and automation coupled with Vicidial's features, it is usually a breeze. Running voice broadcast campaigns with remote agents is another recommended feature! Review collected by and hosted on G2.com.

Adnan A.

Senior DevOps Engineer

Small-Business (50 or fewer emp.)

10/9/2024

"Vicidial Admin Review"

5/5

What do you like best about VICIdial?

It's easy to setup nowadays and rich in features. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

It's something failed to install it due to scripts failures. Review collected by and hosted on G2.com.

ERNESTINE F.

owner

Small-Business (50 or fewer emp.)

7/30/2024

"its very expensive"

2.5/5

What do you like best about VICIdial?

i like auto dialing and press 1 feature,but the voip is not bareable. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

its easy to use and make alot of things one click away Review collected by and hosted on G2.com.

sandeep d.

Product Manager

Small-Business (50 or fewer emp.)

11/3/2023

"ViciDial is the very productive server and all in one platform for dialing through VOIP."

4.5/5

What do you like best about VICIdial?

It has capability to support predictive dialing that saves lot of time and provide huge productivity . It has very help full features like Integrated CRM, USER management and asterisk in one server. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Vicidial is little tough in terms of troubleshooting. Some time i felt very hard to find soluttions for some problems. Since its open source software hence no support is available. Review collected by and hosted on G2.com.

Moe O.

Small-Business (50 or fewer emp.)

6/6/2023

"Basic communication, robust performance"

3/5

What do you like best about VICIdial?

The autodialer is as simple as they get, There's not much to personalize and for the end user it is very straightforward, I also like that it is compatible with pretty much every browser and computer on earth Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

The user interface leaves a lot to be desired, it is as spartan as it gets, there's no customization, and the call in, call-out sounds can feel very outdated. VICIdial could definitely use a facelift after many years. Review collected by and hosted on G2.com.

Satbir S.

Data Management Expert

Small-Business (50 or fewer emp.)

11/2/2023

"one of the best low cost dialler"

4/5

What do you like best about VICIdial?

Low Cost, Ease of Use, Number of Features Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Old Interface and cumbersome to set up workflows Review collected by and hosted on G2.com.

Luis G.

Business Development Consultant

Small-Business (50 or fewer emp.)

5/31/2023

"VoIP software with an old school feel"

2.5/5

What do you like best about VICIdial?

Vicidial is a simple and easy-to-use dialer that gets the job done without any fancy features. It's perfect if you're looking for something straightforward and hassle-free. Review collected by and hosted on G2.com.

What do you dislike about VICIdial?

Vicidial feels outdated because it doesn't have many features compared to other options in the market. It also doesn't work well with other important tools like CRMs or AI. It's mainly useful for cold calling, but not much else. Review collected by and hosted on G2.com.