Bigin by Zoho CRM Reviews & Product Details

Very well designed CRM, great visually too Review collected by and hosted on G2.com.

The limitations on records is too low and doe's not scale well. It should increase withthe number of users (considering you are paying for it) as the 100k gets diluted so quickly when that becomes shared with multiple users. Your essentially paying for another seat with zero added benefit for the cost.

The IMAP limitation to one per user is absurd too. For any organization with multiple sending domains this is a huge isssue. Other CRMs understand this and it is something ZOHO should change. Review collected by and hosted on G2.com.

The most helpful aspect of Bigin CRM by Zoho that we liked is its simplicity and focus on small businesses or teams with straightforward CRM needs. In our reasoning behind using this tool we liked:

- Easy Setup and Use: Intuitive interface with minimal learning curve.

- Pipeline Management: Visual, customizable pipelines to track sales, deals, or projects effectively.

- Integration: Works seamlessly with other Zoho apps and popular tools like Google Workspace and Microsoft 365.

- Affordability: Budget-friendly plans tailored for small businesses.

- Mobile-Friendly: Robust mobile app for managing tasks on the go.

Its primary strength lies in offering powerful CRM features without overwhelming users, making it ideal for those new to CRM or with uncomplicated requirements. Review collected by and hosted on G2.com.

Mobile interface could be better. Also it would be good to add a lead rather than go straight to adding a contact. Review collected by and hosted on G2.com.

I love Bigin because it is NOT complex in the slightest. I actually love it's simplicity and clean UI. It's so easy to integrate too. I've used other CRMs with multiple bells and whistles but I've always been put off using them consistently. Since I came across Bigin and started using it, I actually want to use it daily and see my pipeline grow. One thing is for sure I will be telling other people who struggle to adopt CRMs to give Bigin a try. I'm glad I came across it. Review collected by and hosted on G2.com.

As of now, I would have loved for my emails I send via Bigin to be visisble in gmail sent folder too. Review collected by and hosted on G2.com.

SUPER EASY to use...to figure out. My favorite is that you have 10+ custom fields to customize the contact info you require. It's easy to import/export. Creating lists to export, custom views... OVERALL it's pretty amazing and it's perfect for the small business. Review collected by and hosted on G2.com.

The dashboard is strictly for business forecasting. I haven't been able to set it up where I can see my meeting schedule or client follow-up. Review collected by and hosted on G2.com.

Simple to use and set up. For transactional business, the triggers, email delviery, traceability, and overall user interface will drive busienss, pipelines, and closings. Review collected by and hosted on G2.com.

Well, we are comparing it to other services, and the trial period is a bit short. Review collected by and hosted on G2.com.

It's affordable, and it offers CRM and Helpdesk functionality in one product, which is a great deal for a small team. Additionally, it's pretty simple to use. I use it on a daily basis, and it's been working just great for me. Review collected by and hosted on G2.com.

I experience consistent issue with my Bigin - Mailchimp integration. Once I set up my MC - Bigin integration, it keeps breaking once in a while. And even though the Bigin team is being supportive, it breaks consistency in my marketing activites. Review collected by and hosted on G2.com.

Bigin CRM is incredibly simple to use, making it an excellent choice for businesses of any size. The user-friendly interface allows you to manage contacts, deals, and tasks effortlessly, even if you’re new to CRM systems. What truly sets Bigin apart is the exceptional support from the team. They are always available to help with any questions or issues, ensuring a smooth experience from start to finish. Overall, Bigin CRM is a great tool that simplifies your customer relationship management and offers top-notch service! Review collected by and hosted on G2.com.

Some of the most useful features are available in the premier version only which is a little expensive Review collected by and hosted on G2.com.

Hard to beat for the price. I am moving over from Hubspot after years of happily using their excellent free service. When I looked at upgrading Hubspot, I found that the USD100 p/m price they charge is the same as 1 FULL YEAR of Bigin.

For a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes more sense for me.

Thanks for a long & happy time HubSpot – I’ll never forget you, but it’s time for me to move on x Review collected by and hosted on G2.com.

It would be nice if they had a dark mode or choice of different colour templates – green is a funny colour for business.

Also I want to be able to generate & send quotes & invoices directly from Bigin. Review collected by and hosted on G2.com.

Use Cases and Deployment Scope:

We are an IT services and operations company, and we started using Bigin to streamline our sales process and manage customer interactions. After evaluating several CRM solutions, Bigin stood out for its simplicity and ease of use. It has been a game-changer in helping us track each stage of our sales pipeline, ensuring that communication between our sales, vendor, and accounts teams is always organized and up-to-date. Bigin has greatly improved internal coordination and made it easy to manage leads and customer follow-ups efficiently.

Pros and Cons:

Seamless to implement and adapt

- Excellent for tracking multiple stages of sales processes

- Improves team communication and workflow management Improvements

- One feature that would enhance the experience even further is an option to upload

documents, files, or images directly within the platform, which could help with

managing supporting materials like quotes and invoices.

Likelihood to Recommend:

For companies like ours in IT services, Bigin is a highly recommended CRM. Its intuitive interface and powerful automation make it an excellent choice for managing customer interactions and optimizing workflow. Review collected by and hosted on G2.com.

- Limited document management: There isn’t an integrated option to upload and store supporting documents (e.g., quotes, invoices, or contracts) directly within the CRM, which would be helpful for a more streamlined workflow.

- Basic reporting features: While the reporting tools are easy to use, they can feel limited for more advanced needs. For larger teams or those needing deeper analytics, the customization options might seem constrained.

- Scalability: Bigin works well for smaller businesses or startups, but as operations grow, companies may outgrow its feature set, especially if complex workflows are required. Review collected by and hosted on G2.com.

Easy to use and implement for an accountant like me, if you are new to using CRMs like I was, Bigin is the place to Begin with..!! :D - Easily integrates with my zoho books and very good features considering small businesses. The app is good, need of customer Support has not arised yet. tons of videos and notes on the internet on how to implement etc. Review collected by and hosted on G2.com.

could not find anything that i dislike about this software yet, maybe as my volume increases, will get back here to post about my dislikes. Review collected by and hosted on G2.com.