--- title: Bigin by Zoho CRM Reviews meta_title: 'Bigin by Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 875 reviews by the users' company size, role or industry to find out how Bigin by Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 875 scale: '5' date_modified: '2026-09-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bigin by Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 875 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Bigin by Zoho CRM Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively. ## Bigin by Zoho CRM Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of Bigin by Zoho CRM, appreciating its simple setup and user-friendly interface. (237 reviews) - Users value the **simplicity and organization** of Bigin by Zoho CRM, making it ideal for small businesses. (125 reviews) - Users praise the **intuitive design** of Bigin by Zoho CRM, highlighting its simplicity and ease of navigation. (107 reviews) - Users value the **simplicity** of Bigin by Zoho CRM, finding it easy to use and set up for small businesses. (103 reviews) - Users value the **ease of use and management** of Bigin by Zoho CRM, appreciating its intuitive interface and functionality. (83 reviews) - Users value the **affordability** of Bigin by Zoho CRM, appreciating its cost-effective solutions for their business needs. (81 reviews) - Easy Setup (77 reviews) - Users love the **fantastic user interface** of Bigin by Zoho CRM, which is simple and intuitive to navigate. (73 reviews) - User-Friendly (72 reviews) - Helpful (69 reviews) **What users dislike:** - Users note the **lack of advanced features** in Bigin by Zoho CRM, limiting automation and integrations. (81 reviews) - Users find Bigin by Zoho CRM has **limited features** , lacking advanced automations and connectors for expanded integration. (66 reviews) - Users experience **integration issues** with Bigin, finding importing complicated and app integration challenging, particularly for beginners. (63 reviews) - Users note the **limited customization** in Bigin, with restricted fields and basic automation options for advanced needs. (63 reviews) - Users find Bigin by Zoho CRM has **limited integrations** , hindering connection with other essential applications for smoother workflows. (43 reviews) - Users find the **limited functionality** of Bigin by Zoho CRM restrictive, impacting automation and pipeline management. (31 reviews) - Reporting Issues (30 reviews) - Learning Curve (26 reviews) - Limited Reporting (21 reviews) - Tool Limitations (20 reviews) ## Bigin by Zoho CRM Reviews ### 1. Great CRM for Managing Teams and Customers at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Shubhodeep f. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 19, 2026 **What do you like best about Bigin by Zoho CRM?** This is a great CRM for managing a large number of team members and customers at scale. **What do you dislike about Bigin by Zoho CRM?** If the user experience is something which can be worked upon little bit **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** This is a great CRM for managing a large number of team members and customers at scale. ### 2. Simple to Use and Implement, with Phenomenal Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joel T. | president, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 02, 2026 **What do you like best about Bigin by Zoho CRM?** Simple to use, implement and support is phenomenal!! **What do you dislike about Bigin by Zoho CRM?** Could be limited as company scales. But really good for now. Could use more integrations. Claude connections. Performs well. Pricing ok. AI tools are growing **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Limited need for system tweaking ### 3. Trialling Begin Premier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 12, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Bigin by Zoho CRM?** I am revisiting Bigin after trying it out several years ago. What attracts me is the built-in telephony and the workflows, all available at a very attractive price. I am comparing Bigin (again) vs a sales CRM like close.com (which is very expensive: $100/month/user). I will only be managing 200–300 business clients. **What do you dislike about Bigin by Zoho CRM?** You cannot do Marketing Campaigns in Bigin. For that you have to log into Zoho CRM; then sync Bigin to Zoho Campaigns; then learn how to use Zoho Campaigns. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Outbound sales and marketing campaign, conversion to customers inside CRM, onboarding ### 4. Simple, Small-Business-Friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Infracaresystems . | admin, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 02, 2026 **What do you like best about Bigin by Zoho CRM?** It’s simple and not as complex as other CRM options for small businesses. **What do you dislike about Bigin by Zoho CRM?** The UI feels bloated; it could have been more compact. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Payment follow-ups from customers are handled properly, and the follow-up data will not be misplaced. ### 5. Visual, Intuitive Pipeline Management That Keeps Sales Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 02, 2026 **What do you like best about Bigin by Zoho CRM?** The pipeline management is highly visual and intuitive. It’s lightweight, quick to deploy, and simple enough that the team genuinely wants to use it every day. Overall, it helps keep our entire sales process disciplined, consistent, and well organized. **What do you dislike about Bigin by Zoho CRM?** Bigin is purposefully lightweight, which is its main selling point, but it also means it lacks some of the advanced workflow automations and complex custom module building found in full-suite enterprise CRMs. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** The visual pipeline helps us structure our sales process perfectly, ensuring our team focuses on qualifying prospects and building relationships step-by-step rather than rushing the sale. It keeps our daily operations organized and disciplined. ### 6. Easy to Use and Great for Lead Follow-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** mechsunsolar . | Sales Head, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 22, 2026 **What do you like best about Bigin by Zoho CRM?** It's easy to use and very useful always help me to followup leads properly **What do you dislike about Bigin by Zoho CRM?** user interface is not very good according to me it should be simpler **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I was unable to follow up my leads but this system is helping me a lot ### 7. Lightweight, Highly Customizable Zoho Suite — Ideal Salesforce Alternative for SMBs **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher K. | Sales Account Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 30, 2026 **What do you like best about Bigin by Zoho CRM?** Lightweight yet highly customizable, it suits small- and medium-sized companies. The whole Zoho Suite is a good alternative to Microsoft and other big-tech providers. **What do you dislike about Bigin by Zoho CRM?** Doesent fit to products or services with a lot of custom information who need to be reported/analyzed **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** good overview and very intuitive. It is easy to work with. ### 8. Super Easy Setup with Excellent API Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Priyank M. | Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 16, 2026 **What do you like best about Bigin by Zoho CRM?** API Connectivity is very good! Super easy to set it up! **What do you dislike about Bigin by Zoho CRM?** There are very few custom fields that you can create in free trial. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Its helping my business get track all my leads in one place and my team is effectively working on leads. ### 9. Radical Simplicity with an Intuitive Timeline, Built-In Telephony, and Email Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 17, 2026 **What do you like best about Bigin by Zoho CRM?** Radical simplicity. I love that I didn't need a consultant to set this up. The built-in telephony and email sync mean I don't have to jump between five different tabs to talk to one customer. It keeps everything in one 'timeline' view which is very intuitive. **What do you dislike about Bigin by Zoho CRM?** The search function can be a bit finicky if you don't have the exact spelling of a contact, and I wish there were more custom fields available on the entry-level tier. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Lead leakage. Before Bigin, follow-ups were falling through the cracks. Now, the automated reminders ensure I never miss a 'dead' deal that just needs a nudge. ### 10. Convenient CRM with Helpful Email and Reminder Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 26, 2026 **What do you like best about Bigin by Zoho CRM?** To be honest this is the first CRM I'm using but its definitely more convenient that Google Sheets. You can automate actions such as emails and reminders. As you'd expect, it has a dashboard to show you to display KPIs and the like. I booked a 30-minute demo and their Presales Engineer was helpful in showing me how to use it. I think there's still a lot of features to discover. **What do you dislike about Bigin by Zoho CRM?** In terms of implementation and integration, the importing is a little complicated when it comes to field mapping. The modules (Companies, Contacts, Deals), could be a streamlined a little more. For our intents and purposes, it would be much more useful to have them all in the same block of information rather than separating them, but I do understand that this compartmentalisation is essential for some businesses. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Dashboards to easily present KPIs and conversion rates. Automations reduces the need for human intervention and makes the whole workflow smoother. ### 11. The "Simplicity" Angle: Bigin by Zoho CRM: Simple, Effective, and Budget-Friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Jeyanthi S. | Administrator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 25, 2026 **What do you like best about Bigin by Zoho CRM?** What I like best about Bigin is its simplicity and clean interface, which makes it incredibly easy to set up without technical help. The visual drag-and-drop pipelines are great for tracking deals, and the built-in telephony and WhatsApp integration keep all communications in one place. **What do you dislike about Bigin by Zoho CRM?** Customization: Too rigid for complex workflows or unique data fields. Reporting: Basic dashboards; lacks deep, advanced analytics. Scalability: Not built for massive databases or large, multi-department teams. Missing Features: No dedicated "Leads" module or advanced email sequences. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM is primarily designed to solve the problem of spreadsheet chaos and expensive complexity. For a business, it provides: Centralized Communication: Consolidating emails, calls, and WhatsApp into one screen so no follow-up is missed. Visual Clarity: Moving from messy lists to a drag-and-drop pipeline to see exactly where deals stand. Process Automation: Saving time by automating repetitive tasks like sending welcome emails or updating deal stages. Mobility: A high-quality mobile app that allows for managing a database and closing deals while on the go. The core benefit is increased productivity without the steep learning curve of a "pro" CRM. ### 12. Easy to Use, Affordable, but Support Needs Smoother Coordination **Rating:** 3.5/5.0 stars **Reviewed by:** Udeepta K. | Tech Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2026 **What do you like best about Bigin by Zoho CRM?** Its very easy to use, no overcomplicating. Price is affordable. Has decent popular intergrations **What do you dislike about Bigin by Zoho CRM?** Support can be better, to many too and fro between internal teams **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** helping manage our crm ### 13. Perfectly Easy to Use for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Anja B. | Self Employed, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Bigin by Zoho CRM?** Very easy to handle for small businesses perfect **What do you dislike about Bigin by Zoho CRM?** Nothing to dislike at the moment, I am very happy with it. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I am a one man business and need to have an overview over my clients their dogs names and sickness but also I need to have new business partners which I can both handle with different piplines ### 14. Easy to Use, Great Interface, and Simple Lead Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Joe G. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 20, 2026 **What do you like best about Bigin by Zoho CRM?** Easy to use, great interface and easy to organize leads **What do you dislike about Bigin by Zoho CRM?** It is helpful that the support gets back to us quickly. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Before ZOHO CRM we were not able to keep our leads as organized as we like ### 15. Simple, Easy-to-Use CRM That Streamlines Leads and Daily Sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Print K. | Business Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 22, 2026 **What do you like best about Bigin by Zoho CRM?** We are using Zoho Bigin CRM for Print Kendr and overall it is good for managing leads and daily sales activities. The interface is simple and easy to understand, which helps our team to start quickly without much training. Pipeline management and task tracking are useful for our sales process. **What do you dislike about Bigin by Zoho CRM?** We are using Zoho Bigin CRM for Print Kendr and overall it is good for managing leads and daily sales activities. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** However, some advanced features are limited, and customisation options are basic. For a growing business, we may need more flexibility in future. ### 16. Effortless CRM for Small Teams—Streamlined, Intuitive, and Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Sergei S. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 25, 2025 **What do you like best about Bigin by Zoho CRM?** Zoho Bigin is a lightweight, easy‑to‑use CRM that works very well for small sales teams and replaces messy Excel sheets and messenger threads. As a user, I find several things especially useful: the visual pipeline with simple drag‑and‑drop stages, clear deal visibility at each step, and convenient contact cards where all information, emails, tasks, notes, and files are stored in one place. Built‑in calling and communication, basic automation for follow‑ups and routine tasks, plus a solid mobile app help keep the sales process organized without adding extra complexity. The main advantages of Zoho Bigin are its focus on small businesses, straightforward interface, and quick onboarding for the team. It has an affordable pricing model with a free plan, supports multichannel communication and integrations, and can scale with the company when you are ready to move to the full Zoho CRM ecosystem. **What do you dislike about Bigin by Zoho CRM?** I have thoroughly reviewed it and found no drawbacks. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM solves several key problems in customer and sales management. First, it simplifies contact and deal management by consolidating all essential information in one place, helping to avoid losing clients and respond quickly to requests. Second, its visual sales pipeline allows easy tracking of each lead's status and identifying stages where extra effort is needed to close deals. Automation of routine tasks and reminders saves time and reduces the risk of missing important follow-ups. For me, Bigin brings value by increasing sales team efficiency, improving process organization, and providing quick access to necessary information. Its intuitive interface makes onboarding new employees and daily use straightforward. As a result, sales control improves, and revenue grows due to timely customer interactions and transparent reporting. ### 17. Unmatched Value: Clean, Easy CRM with Pipelines, Email Integration, and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 27, 2026 **What do you like best about Bigin by Zoho CRM?** The value for money is unmatched. You get pipeline management, contact tracking, email integration, and workflow automation without the bloated price tag of something like Salesforce or HubSpot. The interface is clean and easy to adopt — no lengthy onboarding needed. **What do you dislike about Bigin by Zoho CRM?** Some of the more advanced features you'd find in enterprise CRMs aren't there, but honestly that's the tradeoff for the price. For what we need, it more than delivers. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We needed a proper CRM without the overhead costs that come with most platforms. Bigin lets us stay organized, manage our pipeline, and keep the team aligned — all without breaking the budget. For cost-conscious small businesses, it's hard to beat. ### 18. Easy-to-Use Interface with Robust Admin Control **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 07, 2026 **What do you like best about Bigin by Zoho CRM?** The interface is easy to use, but the settings are robust, giving admins a lot of control. It's simple structure is perfect for our small team, not needing constant upgrades and new additions. **What do you dislike about Bigin by Zoho CRM?** It can be a bit 'upgrade' heavy, where certain things require an upgrade or an additional cost. For example, the meeting pages are a fantastic benefit but you can only get one until you get to a much pricier plan, or if you purchase them separately. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin is replacing Hubspot for our small team, because it was too complex and expensive for what we need. It's simplifying our CRM workflows by forcing the workflow into a Pipeline model, and consolidating our contacts into companies. ### 19. Super Easy to Use—Simple, to the Point, and Perfect for Building Pipelines **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 03, 2026 **What do you like best about Bigin by Zoho CRM?** Super easy to use when I’m looking for my business. I wanted something simple and to the point, and this does exactly that and how easy it was to build pipelines **What do you dislike about Bigin by Zoho CRM?** Nothing, I thought it was the perfect one for my business. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It keeps things running smoothly and keeps me informed about what my sales department is producing. ### 20. Simple and Quick to Understand **Rating:** 4.5/5.0 stars **Reviewed by:** Zino V. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 03, 2026 **What do you like best about Bigin by Zoho CRM?** It’s a simple system and quick to understand. **What do you dislike about Bigin by Zoho CRM?** Maybe you could add a few more trails, or explain more clearly how the system works. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We don’t have any system in place right now, and this is better for us because it improves our workflow and keeps our information more organized. ### 21. Crystal-Clear Deal Tracking with a Visual Drag-and-Drop Pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Sanket K. | Trade Sales, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 25, 2026 **What do you like best about Bigin by Zoho CRM?** Visual Pipeline: The drag-and-drop deal board makes it very clear where your money is. You can see exactly which deals are "Pending," "Proposal Sent," or "Closed" at a glance. **What do you dislike about Bigin by Zoho CRM?** Bigin is designed to be "plug-and-play," which means it is rigid. If your business has a very unique or complex workflow, you might find that you can't change certain fields or layouts to match your exact needs. You are essentially forced to work the "Bigin way." **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Data Fragmentation: Instead of customer details being scattered across WhatsApp, emails, and handwritten notes, Bigin centralizes everything into one "single source of truth." ### 22. Effortless CRM for Small Teams with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Gourav B. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 10, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin by Zoho CRM offers a clean, intuitive, and lightweight CRM experience — perfect for small and growing teams. The pipeline view makes tracking deals effortless, and the mobile app keeps everything accessible on the go. I also like how easily it integrates with email, WhatsApp, and Zoho ecosystem tools, which saves time and reduces manual effort. Setup is quick, automation is simple to configure, and overall, it helps maintain a structured sales process without feeling complex like full-scale CRMs. **What do you dislike about Bigin by Zoho CRM?** While Bigin is great for simplicity, it could use a few more advanced reporting and workflow customization options. The integrations with third-party tools outside the Zoho suite are somewhat limited, and sometimes the mobile notifications are delayed. Adding more flexibility in automation triggers and dashboards would make it even better for fast-scaling teams. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps us organize and track our entire sales pipeline from initial inquiry to project closure in one place. Earlier, managing leads and follow-ups through spreadsheets and WhatsApp messages often led to missed opportunities and poor visibility. With Bigin, we now have a clear overview of every deal, stage, and task — improving response time, accountability, and conversion rates. Its automation and reminders ensure timely follow-ups, and the mobile app helps our on-field sales team stay updated in real time. Overall, it has streamlined our client management and helped us close deals faster with better coordination. ### 23. Affordable, Easy to Use, and Smooth with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan J. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about Bigin by Zoho CRM?** It’s cheap and very easy to use. I think it’s a great option for new businesses. Integrates with all the needed tools. Smooth performance. support is great when needed. **What do you dislike about Bigin by Zoho CRM?** I don’t know whether it has any AI features yet. Maybe I just haven’t tried them. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Lead capturing and nuturing. Great software to handle your sales pipeline. ### 24. Super Friendly, Intuitive, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra P. | BDC admin, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 02, 2026 **What do you like best about Bigin by Zoho CRM?** I like how easy it is to use, and the interface is super friendly and intuitive. **What do you dislike about Bigin by Zoho CRM?** So far, I haven’t found anything I don’t like, and I also haven’t had any problems. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It helps me keep a clearer overview of my deals, so I can follow up more effectively. ### 25. Effortless CRM with Outstanding Support and Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** A K V. | VP - Sales, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 17, 2025 **What do you like best about Bigin by Zoho CRM?** It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding - whenever I’ve needed help, the support widget has provided quick and effective solutions. Highly recommend BIGIN to any team looking for a simple yet powerful CRM! **What do you dislike about Bigin by Zoho CRM?** The mobile app lacks a few filters, but this isn't a major issue for me. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** We had been exploring different CRM options for quite some time, but most either came with too many unnecessary features or lacked the essentials we needed. Another major challenge we faced was team adoption. With BIGIN, that completely changed. It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. ### 26. Simple, Fast and Effective CRM for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Anoop G. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 03, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin is extremely simple to use and perfect for small teams. The pipeline view is clean, the mobile app is fast, and follow-up reminders, calling, WhatsApp and email integration make daily sales work much easier. Implementation is quick and requires no technical skills, which makes onboarding very smooth for the team. **What do you dislike about Bigin by Zoho CRM?** Some workflow automations are limited compared to full-featured CRMs, and a few advanced reporting options could be improved. Integrations with more third-party tools would make it even stronger. But overall, these are manageable issues. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps us organize all leads, customer conversations and follow-ups in one place. Earlier everything was scattered in calls, WhatsApp and spreadsheets, which caused missed follow-ups. Now the pipeline is completely visible, tasks are structured, and customer response time has improved. It has made our sales tracking far more systematic and reliable. ### 27. Seamless Integration and Intuitive Interface Make Zoho CRM Invaluable **Rating:** 4.0/5.0 stars **Reviewed by:** Adelaide N. | CEO and Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 15, 2025 **What do you like best about Bigin by Zoho CRM?** As someone who uses the Zoho suite, I find the native integration of the CRM with all my other business tools makes it an invaluable system. The user interface is clean and straightforward, making it easy to navigate. It offers a clear overview and effective management of my sales pipeline, enhanced by additional context from my other business management tools. **What do you dislike about Bigin by Zoho CRM?** When you first begin using it, there is definitely a learning curve. Without watching tutorials, it’s easy to feel overwhelmed at the start. However, the true value of the tool becomes more apparent the longer you use it. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I use this tool to manage my clients, prospects, and opportunities. It has proven helpful for my sales forecasting, allowing me to keep track of my sales performance and visualize my win rate. ### 28. Intuitive and Customizable CRM for New Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Alison B. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 20, 2026 **What do you like best about Bigin by Zoho CRM?** I like the great customization Bigin by Zoho CRM offers and how intuitive it is to use. We can tailor the existing structure to fit our specific business needs and nomenclature. I also appreciate the ability to create unique stages in our pipeline and add tags to track specific customer types. Additionally, the initial setup was very easy and was completed within a matter of hours. **What do you dislike about Bigin by Zoho CRM?** The email functionality could be improved, especially the ability to send mass emails to a group of customers in different stages of a pipeline. We would like if we could email customers in one pipeline stage, and email another set of customers in another stage separately. Right now we can only email customers one at a time, all together, or by grouping them manually. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM helps organize client communication and track their onboarding stage. Its customization allows us to tailor it for specific business needs, create unique pipeline stages, and add tags for customer tracking. ### 29. Perfect CRM for Small Teams: Simple, Powerful, and Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav G. | CEO/CO-Founder, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 04, 2025 **What do you like best about Bigin by Zoho CRM?** Bigin by Zoho CRM is an excellent solution for small and mid-sized teams looking to manage their sales pipelines efficiently without the complexity of traditional CRMs. Its clean and intuitive interface makes it easy to set up and start tracking deals within minutes. The platform strikes a perfect balance between simplicity and functionality — features like customizable pipelines, workflow automation, email integration, and mobile accessibility make it highly practical for growing businesses. The integration with other Zoho apps and third-party tools is seamless and adds great flexibility. The mobile app deserves a special mention for its smooth user experience and real-time updates, allowing teams to stay on top of their deals on the go. Support from the Zoho team has also been prompt and helpful whenever needed. Overall, Bigin offers great value for money, especially for startups and small businesses that want a lightweight yet powerful CRM to organize their sales process and boost productivity. **What do you dislike about Bigin by Zoho CRM?** Some users may find the learning curve a bit steep when exploring advanced automation or integrations for the first time. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Strong platform to manage your business communications and leads. Good for my sales team ### 30. Simple, Clear CRM with an Excellent Pipeline View for Leads and Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 19, 2026 **What do you like best about Bigin by Zoho CRM?** What we like most about Bigin by Zoho CRM is its simplicity and clarity. It allows us to manage both leads and channel partners on a single platform without complexity. The pipeline view makes it very easy to track lead movement, partner activity, and loan disbursal progress. We can clearly monitor team performance, partner-generated leads, and overall business flow in real time. It is easy to use, well-organized, and perfectly suited for growing loan and finance businesses. **What do you dislike about Bigin by Zoho CRM?** Currently, there are limited advanced customization and reporting options compared to full-scale CRMs. Some automation features are basic, and deeper analytics would be helpful as the business scales. However, for small to mid-sized teams, Bigin still performs very well and keeps the CRM simple and easy to manage. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM is solving our lead management and partner tracking challenges. Earlier, it was difficult to monitor leads, follow-ups, disbursals, and partner performance in one place. With Bigin, we can easily track how many leads are generated, how many are converted into disbursals, how many new partners are onboarded, and how many leads each partner brings. This has improved transparency, team accountability, and overall operational efficiency for our loan business. ### 31. Easy Pipeline Management and Drag-and-Drop, After a Tricky Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Tyler O. | COO | Healthcare Revenue & Partnerships Strategist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 23, 2026 **What do you like best about Bigin by Zoho CRM?** I liked the ease of set-up, and we have a pretty heavily custom set-up. It's easy for our team to add and manage opportunities in the pipeline. I also really like the visual drag and drop, and the pricing. **What do you dislike about Bigin by Zoho CRM?** Setup process was a little challenging and there were some bugs, but once I got through it it works perfectly. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Keeping everything in one place - prospect interactions, task assignment, etc. It's also improving follow-up and accountability for our team. ### 32. From Outdated Database to Modern CRM. Here’s Why We Chose Bigin 360 CRM **Rating:** 5.0/5.0 stars **Reviewed by:** William . | Realtor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 19, 2025 **What do you like best about Bigin by Zoho CRM?** Pipelines that just work — easy to build, easy to navigate. Automations anyone can set up — follow-ups, tasks, emails, all no-drama. Smooth imports — data mapping is clear and organized. All-in-one communication — calls, emails, and web forms live inside the CRM. **What do you dislike about Bigin by Zoho CRM?** A cap on custom fields: You’re limited to 50 custom fields, (Bigin 360 level) and only one formula custom field can be used to trigger another formula field. Limited automation/workflow depth: You’ll find basic “if this, then that” rules, but not deep conditional logic or multi-step automations. It’s still a little too expensive for what you get at this tier. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It let us move off an outdated Microsoft database and into a modern CRM without breaking the budget. Bigin was the most affordable option that still gave us proper pipelines, organized data, and a smoother day-to-day workflow. ### 33. Advanced Pipedrive-Like SaaS with Strong Zoho and API Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal S. | Business Development Executve, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 05, 2026 **What do you like best about Bigin by Zoho CRM?** The software is a SaaS-based application that is similar to Pipedrive, with the same functionalities—or even more advanced options—especially when it comes to integrations with other applications in the Zoho environment or any other API-enabled application. **What do you dislike about Bigin by Zoho CRM?** It’s more focused on deal management and feels like a simpler version of Zoho CRM. It does have a few limitations right now, but those may get resolved with regular updates. Overall, it’s a strong competitor to applications like Pipedrive and others. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It comes with the same features as any other CRM software, but it is more user-friendly. ### 34. Easy Setup and Quick Start—Ideal for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** vivek s. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 15, 2026 **What do you like best about Bigin by Zoho CRM?** It’s very easy to set up and get started with, especially for small businesses. **What do you dislike about Bigin by Zoho CRM?** I expected the support to be better, but I was on the trial version. Hopefully, support will improve when I move to the paid version. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** A small, economical CRM that’s easy to set up and very cheap. ### 35. Impressively Easy, Worry-Free Setup That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Company Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 17, 2026 **What do you like best about Bigin by Zoho CRM?** Ease of setup is really impressive and worry free **What do you dislike about Bigin by Zoho CRM?** Nothing yet. I found what it does what I needed to do in every case. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** As a small business owner, keeping up with tasks and systems is difficult and sometimes overwhelming. With Bigin, all of those problems fall to the side. ### 36. Streamlined Contacts & Payments, Best-in-Class Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 20, 2026 **What do you like best about Bigin by Zoho CRM?** Contacts and payment are streamlined, and most importantly, it’s the best for calls. **What do you dislike about Bigin by Zoho CRM?** Not more support for Cold Calling and Salesline **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** It helps me keep data organized for various leads and prospects. ### 37. Efficiency-Boosting CRM with Customizable Features and Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kaustubha D. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 07, 2026 **What do you like best about Bigin by Zoho CRM?** I use Bigin by Zoho CRM for tracking sales, leads, and campaigns, and I store customer information for easy access. I appreciate its customizability for tweaking pipelines and lead generation techniques according to my needs. The mobile application is great because I can access data on the go. The user interface is simple but effective, on both desktop and mobile apps. I value the customer support, as they're always ready to help with anything. It offers multiple app integrations like Shopify, Zapier, Google Workspace, and Outlook, which make tasks easier. I also find it very affordable for the features it provides. **What do you dislike about Bigin by Zoho CRM?** There are limitations on the number of records I can add, the number of pipelines I can create, and the number of automations I can perform. Also, there are some missing features like a target meter. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I use Bigin by Zoho CRM for tracking sales, leads, and campaigns, making it easy to manage customer information and schedule follow-ups. It simplifies handling leads and customer management with its mobile feature, allowing me to access everything on the go. ### 38. Effortless CRM for Small Teams—Simple, Organized, and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Jaymilyn G. | Marketing Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 11, 2025 **What do you like best about Bigin by Zoho CRM?** We’ve tried a few CRMs before and Bigin really stands out for how simple and organized it is. It's so simple to set-up pipelines, track deals, and manage contacts. No need for hours of setup or training. The mobile app is smooth and easy to use, which makes it simple to update deals or check tasks while on the go. It has all the important tools without being too complicated. Perfect for small teams who just want something that works. Highly recommend it for anyone looking for a clean and reliable CRM. **What do you dislike about Bigin by Zoho CRM?** It was just a bit difficult to segment contacts for email sending. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps us keep all our lead information in one place. Before, we use another CRM, and it was easy to lose track of follow-ups or client details. Now everything is organized and easy to find. ### 39. Affordable and Capable for Daily Tasks, Though New CRM Users May Need Training **Rating:** 3.5/5.0 stars **Reviewed by:** Isaac F. | property manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 22, 2026 **What do you like best about Bigin by Zoho CRM?** It’s affordable for a small-business setup. It also offers enough options to handle daily tasks with ease, which makes day-to-day work feel simpler and more manageable. **What do you dislike about Bigin by Zoho CRM?** You may need a bit more training to get started, especially if you’re new to CRMs. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Automations will save me a lot of time by reducing how much I have to chase things up. ### 40. Easy to Use, Quick to Implement—Great Value CRM for Small Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Sourabh K. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 26, 2026 **What do you like best about Bigin by Zoho CRM?** Bigin by Zoho CRM is very easy to use and quick to implement. The pipeline-based lead management and task reminders help manage follow-ups efficiently. It is perfect for small teams and offers good value for money. **What do you dislike about Bigin by Zoho CRM?** Advanced automation and customization options are limited. For larger teams or complex sales processes, more advanced features would be helpful. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM helps us solve problems related to lead tracking, missed follow-ups, and unorganized sales data. It centralizes all customer information, simplifies pipeline management, and ensures tasks and reminders are followed on time. This improves team productivity, sales visibility, and overall workflow efficiency. ### 41. Clear, Easy-to-Follow Pipeline with Great Filters and Calendar Overview **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad Afshinfar A. | Supply Chain Analytics, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 24, 2026 **What do you like best about Bigin by Zoho CRM?** The pipeline is easy to follow, and it’s always clear what the current step is. The task filters are very well designed. Assigning people is straightforward, and the calendar also gives a great overview of everything. **What do you dislike about Bigin by Zoho CRM?** The sub-pipeline is a little confusing at first, but you’ll get used to it over time. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Tasks follow-up and deadline reminders. It’s very helpful for sales proposals and for staying on top of sales follow-ups. ### 42. A powerful yet refreshingly simple CRM that just works **Rating:** 4.5/5.0 stars **Reviewed by:** Peter K. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Bigin by Zoho CRM?** I love how clean and intuitive the interface is — everything is easy to find and manage without extra clicks. The visual pipelines, automation options, and excellent mobile app make it simple to stay on top of deals anywhere. It’s perfectly balanced between functionality and simplicity, ideal for small, fast-moving teams like ours. **What do you dislike about Bigin by Zoho CRM?** Some customization options are still limited, especially when it comes to building more complex automations or advanced reports. Integrations beyond the Zoho ecosystem could also be smoother. These are minor issues, but improving them would make Bigin nearly perfect for scaling teams. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps us centralize all client and lead information in one place, eliminating messy spreadsheets and scattered email threads. It keeps our sales process transparent and structured, so every team member knows the exact stage of each deal. Automated reminders and activity tracking ensure we never miss a follow-up, while reports help us understand performance and forecast revenue more accurately. Overall, it saves time, reduces errors, and makes our client management process far more efficient. ### 43. Incredibly Easy to Use and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Udit G. | HEAD OF OPERATIONS, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 01, 2026 **What do you like best about Bigin by Zoho CRM?** most helpful feature is the ease of using this software **What do you dislike about Bigin by Zoho CRM?** so far I have not experienced any downside **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** helping us to keep our customers information up to date and tracking all the business in one place ### 44. Easy Setup, Great Pricing—Bigin Keeps CRM Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun Z. | Director Business Development, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 07, 2026 **What do you like best about Bigin by Zoho CRM?** I like Bigin because it is easy to use and not complicated to set up. Pricing is very good as well **What do you dislike about Bigin by Zoho CRM?** Maybe ability to sync with LinkedIn would make it more powerful **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Every business needs to grow and Bigin helps us grow our business with their CRM ### 45. Beginner-Friendly CRM That’s Easy for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 05, 2026 **What do you like best about Bigin by Zoho CRM?** It's ease of use for beginners. It is not overwhelming for small businesses starting a CRM journey **What do you dislike about Bigin by Zoho CRM?** The user guide video could be linked to each aspect directly on the portal **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Ease of maintaining and following up in bound leads ### 46. Effortless Sales Management with Intuitive Simplicity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 23, 2025 **What do you like best about Bigin by Zoho CRM?** What stands out most to us about Bigin by Zoho CRM is how it blends simplicity with a well-organized structure. The platform provides a straightforward sales pipeline, makes managing contacts and deals effortless, and ensures we receive timely follow-up reminders all without the overwhelming features of a more complex CRM. Our team was able to get started with it quickly, and it has brought greater clarity, consistency, and efficiency to our sales process. **What do you dislike about Bigin by Zoho CRM?** One drawback we've found with Bigin by Zoho CRM is the lack of advanced features as our requirements expand. The automation and reporting tools are quite basic, and there are limitations when it comes to more in-depth customization. While it performs well for straightforward, organized sales workflows, teams that are growing or require more flexibility and sophisticated analytics might find it insufficient over time. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM addresses the challenge of having lead and sales information spread across different places by consolidating everything into a single, organized system. It enables us to keep our leads in order, monitor deals as they move through well-defined pipeline stages, and handle follow-ups reliably, ensuring that no opportunities slip through the cracks. As a result, we've seen faster response times, higher conversion rates, and our team now enjoys greater visibility and control over the sales process, which has directly contributed to more predictable and efficient growth. ### 47. Effortless Deal Management with Great Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Hiren P. | Product Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 29, 2026 **What do you like best about Bigin by Zoho CRM?** I like Bigin by Zoho CRM because it's simple and free. I appreciate the automation features, like automatic deal assignment and customer activity alerts. The huge limit on sending emails and deals is really beneficial. The initial setup is very easy, especially with setting up SMTP for email, which means you're good to go quickly. The ability to track deals smoothly without manual work, along with activity tracking and an omnichannel view, really helps in managing sales more effectively. **What do you dislike about Bigin by Zoho CRM?** I would love to see video message support like Loom integrated into Bigin by Zoho CRM. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM helps manage deals, track deal stages, and provides analytics for sales. It replaces spreadsheets, offering automated deal assignment, customer activity alerts, and seamless channel integration, reducing manual work and improving activity tracking. ### 48. Cost-Effective CRM with Easy Visual Pipelines **Rating:** 5.0/5.0 stars **Reviewed by:** Saida R. | Sales Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 09, 2026 **What do you like best about Bigin by Zoho CRM?** It’s similar to Pipedrive, with visual pipelines that make it easy to manage deals. It’s also cost-effective compared to other CRM options for small businesses. **What do you dislike about Bigin by Zoho CRM?** Still Bigin Clumsy better if it could be easy to manage (I like Straight forward) Approach. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Cost Effective CRM ### 49. Simple and effective CRM, with integrations and great cost-benefit ratio **Rating:** 5.0/5.0 stars **Reviewed by:** Federico V. | Founder and Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** March 28, 2026 **What do you like best about Bigin by Zoho CRM?** The best thing about this CRM is its simplicity. It's better to have something simple and basic but use it, than to have a complex CRM that everyone ends up hating. They have many available integrations and access through APIs to connect all the company's systems. Excellent cost/benefit ratio. **What do you dislike about Bigin by Zoho CRM?** Lack of some integrations, like Cal.com No Windows app. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Helping better follow sales opportunities. ### 50. Clean and fast interface for basic tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrick M. | Owner, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** April 27, 2026 **What do you like best about Bigin by Zoho CRM?** Clean and fast interface, designed for basic tasks without much clutter on the screen. **What do you dislike about Bigin by Zoho CRM?** If I could change something, it would be the price a little lower considering that they only have basic functions. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Managing pipelines and organizing leads and clients brings a significant change to business management. ## Bigin by Zoho CRM Discussions - [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) - 2 comments, 1 upvote - [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) - 2 comments - [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) - 1 comment - [View Bigin by Zoho CRM pricing details and edition comparison](https://www.g2.com/products/bigin-by-zoho-crm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-09-21+05%3A54%3A39+-0500&secure%5Bsession_id%5D=6048daa6-ffd6-4d92-a615-18a5131388c4&secure%5Btoken%5D=0b271cc5f3bc7b32e2674ae1c3c251616a9db2a72968ffc2d059a506bb61922b&format=llm_user) ## Bigin by Zoho CRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Gamification **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure **Generative AI** - Generative AI - Lead Generation **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Mobile Access - Lead Generation **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Bigin by Zoho CRM Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,670 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,921 reviews)