Top 10 Zoho Desk Alternatives & Competitors

Top 10 Alternatives to Zoho Desk Recently Reviewed By G2 Community

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,317)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
More expensive
Easier to do business with
Categories in common with Zoho Desk:
Help Desk
Customer Self-Service
Social Customer Service
Complaint Management
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,736)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Zoho Desk, Freshdesk is:
Slower to reach roi
Easier to set up
Better at support
Categories in common with Zoho Desk:
Help Desk
AI Customer Support Agents
Customer Self-Service
Social Customer Service
Complaint Management

Front
By Front App
4.7/5
(2,460)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Zoho Desk, Front is:
Slower to reach roi
Better at support
Easier to do business with
Categories in common with Zoho Desk:
Help Desk
AI Customer Support Agents
Customer Self-Service
Social Customer Service
Complaint Management

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,834)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Zoho Desk, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Better at support
Categories in common with Zoho Desk:
Help Desk
AI Customer Support Agents
Customer Self-Service
Social Customer Service
Complaint Management

Fin
By Intercom, Inc.
4.5/5
(3,848)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Zoho Desk, Fin is:
Slower to reach roi
More expensive
More usable
Categories in common with Zoho Desk:
Help Desk
AI Customer Support Agents
Customer Self-Service
Social Customer Service
Live Chat

HappyFox Help Desk
By HappyFox Inc.
4.5/5
(137)
Product Description
Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)
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Reviewers say compared to Zoho Desk, HappyFox Help Desk is:
Better at support
Easier to set up
Easier to do business with
Categories in common with Zoho Desk:
Help Desk
Customer Self-Service
Social Customer Service
Complaint Management
Digital Customer Service Platforms

HubSpot Service Hub
By HubSpot
4.4/5
(2,910)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Zoho Desk, HubSpot Service Hub is:
Slower to reach roi
Better at support
More expensive
Categories in common with Zoho Desk:
Help Desk
AI Customer Support Agents
Customer Self-Service
Live Chat
Digital Customer Service Platforms

TeamSupport
By TeamSupport
4.4/5
(891)
Product Description
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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Reviewers say compared to Zoho Desk, TeamSupport is:
Slower to reach roi
Easier to do business with
Better at support
Categories in common with Zoho Desk:
Help Desk
AI Customer Support Agents
Customer Self-Service
Live Chat
Digital Customer Service Platforms

Help Scout
By Help Scout
4.4/5
(427)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to Zoho Desk, Help Scout is:
Easier to set up
Easier to admin
Better at support
Categories in common with Zoho Desk:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms
Customer Communications Management