# Freshdesk vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in its **automation capabilities** , allowing teams to streamline tasks effectively. Users appreciate how this feature helps free up agents to focus on delivering exceptional customer service, enhancing overall productivity.
- **Users say** that Zoho Desk stands out for its **user-friendly interface** , particularly the drag-and-drop functionality, which significantly reduces the time spent on organizing tickets. This ease of use is frequently highlighted as a major advantage, making it accessible for teams of all sizes.
- **According to verified reviews** , Freshdesk is praised for its **intuitive design** that simplifies navigation for both agents and end users. Reviewers mention that the platform centralizes support requests effectively, which contributes to a more organized workflow.
- **Reviewers mention** that Zoho Desk offers a variety of **ticket management options** , such as linking and holding tickets, which helps users manage their workflows more efficiently. This flexibility is particularly beneficial for teams handling multiple threads of communication.
- **G2 reviewers highlight** that Freshdesk's **quick implementation process** is a significant advantage, with many users noting the straightforward onboarding experience. This allows teams to get up and running with minimal disruption, which is crucial for maintaining service levels.
- **Users report** that while both platforms have similar star ratings, Zoho Desk's higher G2 Score reflects a stronger overall user satisfaction, particularly in areas like **reporting and performance monitoring**. Reviewers appreciate the detailed insights that help them track and improve their customer service processes.



| | Freshdesk | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,729 | 7,520 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | $0.00 | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

### Zoho Desk

Pros:
- Ease of Use (710 reviews)
- Features (517 reviews)

Cons:
- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3266 reviews) | 8.7 (6034 reviews) | 
  | **Ease of Use** | 8.9 (3288 reviews) | 8.5 (6114 reviews) | 
  | **Ease of Setup** | 8.6 (2344 reviews) | 8.1 (5386 reviews) | 
  | **Ease of Admin** | 8.7 (2198 reviews) | 8.3 (4931 reviews) | 
  | **Quality of Support** | 8.7 (3163 reviews) | 8.3 (5423 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2121 reviews) | 8.4 (4459 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3237 reviews) | 8.9 (5773 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 2575 |
| **Zoho Desk** | 8.1/10 | 4267 |

#### Ticket and Case Management

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2243 reviews) ✓ Verified | 8.6 (3459 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (2258 reviews) ✓ Verified | 8.5 (3367 reviews) ✓ Verified | 
| **Workflow** | 8.5 (2183 reviews) ✓ Verified | 8.3 (3178 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (2060 reviews) ✓ Verified | 8.3 (2958 reviews) ✓ Verified | 
| **SLA Management** | 8.3 (1807 reviews) ✓ Verified | 8.2 (2687 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.5 (2090 reviews) ✓ Verified | 8.4 (2918 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (2020 reviews) ✓ Verified | 8.5 (2943 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (1373 reviews) ✓ Verified | 8.3 (2530 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 7.3 (328 reviews) | 7.4 (969 reviews) | 
| **AI Text Summarization** | 7.4 (323 reviews) | 7.4 (955 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | 7.1 (359 reviews) | 
| **Natural Language Interaction** | 6.8 (56 reviews) | 7.2 (362 reviews) | 
| **Proactive Assistance** | 7.2 (56 reviews) | 7.2 (360 reviews) | 

#### Communication Channels

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 8.6 (1924 reviews) ✓ Verified | 8.3 (2879 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (2087 reviews) ✓ Verified | 8.6 (3124 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.4 (1313 reviews) ✓ Verified | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (1188 reviews) ✓ Verified | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 7.9 (933 reviews) ✓ Verified | 7.8 (1927 reviews) ✓ Verified | 

#### Platform

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 8.1 (1156 reviews) ✓ Verified | 8.1 (2306 reviews) ✓ Verified | 
| **Customization ** | 8.1 (1658 reviews) ✓ Verified | 8.2 (2757 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (1547 reviews) ✓ Verified | 8.4 (2858 reviews) ✓ Verified | 
| **Integration** | 8.3 (1151 reviews) ✓ Verified | 8.1 (2343 reviews) ✓ Verified | 
| **Reporting** | 8.0 (1874 reviews) ✓ Verified | 8.3 (2842 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (1961 reviews) ✓ Verified | 8.4 (2985 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 376 |

#### Administration

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (345 reviews) | 

#### Knowledge Management

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 401 |
| **Zoho Desk** | 7.9/10 | 611 |

#### Channels

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (357 reviews) | 8.2 (579 reviews) | 
| **Open Listening** | 8.0 (333 reviews) | 8.0 (558 reviews) | 
| **Physical Media** | 7.5 (322 reviews) | Feature Not Available | 

#### Design

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (330 reviews) | 7.9 (547 reviews) | 
| **Create Content** | 7.8 (334 reviews) | 7.7 (556 reviews) | 
| **Personalization** | 8.3 (354 reviews) | 8.1 (553 reviews) | 
| **Inbound Identification** | 8.3 (343 reviews) | 8.1 (549 reviews) | 
| **Regulatory Compliance** | 8.4 (331 reviews) | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 7.7 (262 reviews) | 7.5 (428 reviews) | 
| **AI Text Summarization** | 7.7 (262 reviews) | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | 8.3 (448 reviews) | 
| **Supporting Documents** | 8.7 (259 reviews) | 8.3 (442 reviews) | 
| **Two-Way Communication** | 8.8 (251 reviews) | 8.3 (434 reviews) | 

#### Reporting

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | 8.3 (431 reviews) | 
| **Trend Analysis** | 8.5 (241 reviews) | 8.2 (416 reviews) | 
| **Performance Monitoring** | 8.6 (253 reviews) | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | 7.7 (329 reviews) | 
| **AI Text Summarization** | 7.5 (178 reviews) | 7.8 (324 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 267 |
| **Zoho Desk** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Notes** | 8.9 (235 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (220 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (224 reviews) | Not enough data | 
| **Workflows** | 8.7 (228 reviews) | Not enough data | 
| **Templates** | 8.7 (230 reviews) | Not enough data | 
| **Integrations** | 8.3 (207 reviews) | Not enough data | 
| **Tagging System** | 8.7 (226 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Trends** | 8.3 (204 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (214 reviews) | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | 7.1 (14 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **Zoho Desk** | N/A | N/A |

#### Conversational Platform

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (371 reviews) | Not enough data | 
| **Proactive Engagement** | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (203 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1882 |
| **Zoho Desk** | 8.5/10 | 3379 |

#### Generative AI

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | 7.9 (175 reviews) | 
| **AI Text Summarization** | 7.9 (114 reviews) | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Feature Not Available | 

#### Communication

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 8.6 (659 reviews) | 
| **In-App Messaging** | 8.5 (199 reviews) | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (202 reviews) | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Customization ** | 8.1 (1658 reviews) ✓ Verified | 8.2 (2757 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (203 reviews) | Feature Not Available | 
| **Lead Development** | 8.2 (186 reviews) | 8.4 (455 reviews) | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1121 |
| **Zoho Desk** | 8.0/10 | 1873 |

#### Generative AI

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | 7.7 (423 reviews) | 

#### Self-Service Experience

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 8.5 (1514 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 8.4 (1471 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | 8.1 (1278 reviews) | 
| **Mobile Optimization** | 8.2 (238 reviews) | 8.1 (771 reviews) | 
| **Personalization** | 8.4 (255 reviews) | 8.2 (816 reviews) | 

#### Self-Service Platform

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Branding** | 8.5 (252 reviews) | 8.3 (842 reviews) | 
| **Automation** | 8.6 (259 reviews) | 8.3 (819 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | 7.8 (732 reviews) | 
| **Integrations** | 8.4 (237 reviews) | 8.2 (767 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | 7.7 (79 reviews) | 
| **Multi-step Planning** | 7.7 (15 reviews) | 7.7 (80 reviews) | 
| **Cross-system Integration** | 7.9 (16 reviews) | 7.9 (79 reviews) | 
| **Adaptive Learning** | 7.7 (17 reviews) | 7.8 (84 reviews) | 
| **Natural Language Interaction** | 7.6 (17 reviews) | 7.8 (82 reviews) | 
| **Proactive Assistance** | 7.6 (16 reviews) | 7.8 (80 reviews) | 
| **Decision Making** | 7.8 (16 reviews) | 7.7 (83 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 531 |
| **Zoho Desk** | 8.7/10 | 755 |

#### Generative AI

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | 8.2 (120 reviews) | 
| **AI Text Summarization** | 8.0 (79 reviews) | 8.1 (118 reviews) | 

#### Process

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Mentions** | 8.6 (162 reviews) | 8.7 (491 reviews) | 
| **Tickets** | 9.3 (484 reviews) | 9.0 (638 reviews) | 
| **Macros** | 8.6 (371 reviews) | 8.5 (490 reviews) | 

#### Channels

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Email** | 9.2 (479 reviews) | 9.0 (627 reviews) | 
| **Social** | 8.7 (415 reviews) | 8.5 (545 reviews) | 
| **Live Chat** | 8.8 (376 reviews) | 8.7 (516 reviews) | 
| **Phone** | 8.5 (340 reviews) | 8.6 (459 reviews) | 
| **Text** | 8.3 (58 reviews) | 8.8 (485 reviews) | 

#### Insight

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Surveys** | 8.6 (382 reviews) | 8.7 (494 reviews) | 
| **Reporting** | 8.7 (169 reviews) | 8.9 (546 reviews) | 
| **Visitor Activity** | 8.6 (373 reviews) | 8.8 (516 reviews) | 
| **Help Desk** | 9.1 (445 reviews) | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 90 |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 7.8 (86 reviews) | 7.7 (186 reviews) | 
| **AI Text Summarization** | 7.7 (85 reviews) | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Freshdesk (2):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to Zoho Desk (2):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | Zoho Desk | 
|---|---|---|
| **Small-Business** | 48.6% | 72.8% | 
| **Mid-Market** | 39.8% | 23.7% | 
| **Enterprise** | 11.6% | 3.6% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Zoho Desk

- **Information Technology and Services:** 17.8%
- **Computer Software:** 10.8%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.8%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2455 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6817 reviews)
- [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) — 4.5/5 stars (3844 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1536 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7286 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2907 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1115 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (556 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7286 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2455 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1536 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6817 reviews)
- [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) — 4.5/5 stars (3844 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2907 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (804 reviews)

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## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-zoho-desk)