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ZIWO Reviews & Product Details

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time.

Product Website

Seller

Ziwo

Discussions

ZIWO Community

Languages Supported

Arabic, English, French

Overview by

Gautier Lavigne (Head Of Growth Marketing at ZIWO)

Pricing

Pricing provided by ZIWO.

Cloud Business Phone System

Starting at $40.00

1 User Per Month

Cloud Contact Center

Starting at $109.00

1 Agent Per Month

View More Pricing Information

Top-Rated Alternatives

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ZIWO Integrations

(4)

Integration information sourced from real user reviews.

ZIWO Media

Ziwo is a Cloud Contact Center Software deployed instantly. We provide features such as Call tracking, Call Masking, Call Whispering, Call Recording, Emotion Tracker & Mobile app

Simply. Reach out to the World! Part of ZIWO call center at no extra cost, our outbound campaign management is the perfect tool to boost your revenue and the productivity of your agents.

Simply. Empower Your Agents! ZIWO provides agents with many voice-related features including Conference Calling, Click to Call, Call recording, Interactive Voice Response / IVR, and much more!

Simply. Be Updated! Be more data-driven and be aware of all the call center metrics and KPIs. Design your own dashboards or choose from best practice reports to track the call center activity. Easy access to critical information and the ability to manage in a single interface.

Simply. Connect with Your CRM's & Apps! With 200+ API and live sockets, integrate with ZIWO & leverage the power of your customer data.

ZIWO Reviews (79)

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Mostafa H.

senior

Enterprise (> 1000 emp.)

3/25/2025

"using the app to make calls"

4.5/5

What do you like best about ZIWO?

easy to use - the to do list that exists in the app - the call history Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

have no dislikes about ZIWO; the app functions perfectly for my needs."

Let me know if you’d like to tweak it further! Review collected by and hosted on G2.com.

Rania M.

customer support

Enterprise (> 1000 emp.)

2/22/2025

"Review for ziwo"

5/5

What do you like best about ZIWO?

ziwo actually is really helpful and it is very easy to use also its implementation is very easy and we use ziwo all the time it has also many features and it helps us in our customer support service, it is easy for integration Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

ziwo sometimes is lagging and we facing technical issues Review collected by and hosted on G2.com.

Mostafa Y.

Customer care representative

Mid-Market (51-1000 emp.)

2/4/2025

"I'm a customer service representative"

5/5

What do you like best about ZIWO?

the voice quality is great also the user interface is easy to use and it's integration with our back office it working fast and the tools used during the call allow us to provide great customer support and I frequently use it during my shift Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

sometimes it's servers get down but it recovers quickly Review collected by and hosted on G2.com.

AminMohamed A.

Operations manager

Enterprise (> 1000 emp.)

5/11/2025

"Operation manager"

5/5

What do you like best about ZIWO?

Easy tracking system for reporting history Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Keeps dropping 2-3 times a week and disconnecting calls. Review collected by and hosted on G2.com.

Mohamed K.

Operations Team Lead

Financial Services

Enterprise (> 1000 emp.)

3/12/2025

"Operations Team Lead"

5/5

What do you like best about ZIWO?

Ease of Implementation, Ease of Use, and Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Nothing bad about the software, it helps us a lot Review collected by and hosted on G2.com.

Maha M.

customer support

Enterprise (> 1000 emp.)

2/22/2025

"review for ziwo"

5/5

What do you like best about ZIWO?

it is easy for use and helps us in customer support and we use it everyday it has alot of features and it is very easy in implementation Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

sometimes we face technical issues and it lags Review collected by and hosted on G2.com.

Eyad M.

Customer service representative

Enterprise (> 1000 emp.)

4/9/2025

"Customer service representative"

5/5

What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

There is nothing about about that software.. Review collected by and hosted on G2.com.

Ahmed A.

Operation Team Leader

Enterprise (> 1000 emp.)

3/19/2025

"Operations team lead."

5/5

What do you like best about ZIWO?

Ease of use, ease of implementation, and the customer support. Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

There is no thing bad about Ziwo, It is good software. Review collected by and hosted on G2.com.

Yousef O.

Customer service agent

Enterprise (> 1000 emp.)

3/26/2025

"Customer service agent"

5/5

What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

No issue about that software, it is good. Review collected by and hosted on G2.com.

Abdelrahman M.

Operations team lead.

Enterprise (> 1000 emp.)

4/2/2025

"Operation team lead"

5/5

What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

No thing bad regarding such software here.. Review collected by and hosted on G2.com.

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