# ZIWO Reviews **Vendor:** Ziwo **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.9/5.0 **Total Reviews:** 79 ## About ZIWO With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time. ## ZIWO Pros & Cons **What users like:** - Users find ZIWO's interface to be **very easy to use** , enhancing their overall experience and customer support efficiency. (40 reviews) - Users highlight the **easy implementation** of ZIWO, making it accessible and straightforward for new users. (27 reviews) - Users commend the **responsive customer support** of ZIWO, enhancing their overall experience and satisfaction. (25 reviews) - Users commend the **excellent call quality** of ZIWO, enhancing their communication experience significantly. (8 reviews) - Users highlight the **easy integrations** of ZIWO, making it seamless to use with existing systems. (4 reviews) - Efficiency (4 reviews) - Reliability (4 reviews) - Features (3 reviews) - User Interface (3 reviews) - Flexibility (2 reviews) **What users dislike:** - Users experience **technical issues** with ZIWO, leading to frustrating lag and disruptions during use. (2 reviews) - Users experience **unreliability** with ZIWO, encountering unexpected outages that disrupt urgent calls and require fixes. (2 reviews) - Users dislike the **forced online status** upon login, which disrupts control over incoming calls. (1 reviews) - Users frequently experience **internet connection failures** with ZIWO, impacting their overall usage and reliability. (1 reviews) - Users report **dialer issues** with frequent call disconnections and drops, impacting their overall experience. (1 reviews) - Login Issues (1 reviews) - Missed Calls (1 reviews) - Slow Loading (1 reviews) - Software Bugs (1 reviews) ## ZIWO Reviews ### 1. using the app to make calls **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa H. | senior, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about ZIWO?** easy to use - the to do list that exists in the app - the call history **What do you dislike about ZIWO?** have no dislikes about ZIWO; the app functions perfectly for my needs." Let me know if you’d like to tweak it further! **What problems is ZIWO solving and how is that benefiting you?** "ZIWO helps streamline communication by providing a reliable and efficient cloud-based contact center solution. It ensures smooth call handling, real-time monitoring, and seamless integration, which enhances productivity and improves customer interactions ### 2. Review for ziwo **Rating:** 5.0/5.0 stars **Reviewed by:** Rania M. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2025 **What do you like best about ZIWO?** ziwo actually is really helpful and it is very easy to use also its implementation is very easy and we use ziwo all the time it has also many features and it helps us in our customer support service, it is easy for integration **What do you dislike about ZIWO?** ziwo sometimes is lagging and we facing technical issues **What problems is ZIWO solving and how is that benefiting you?** sound , they solve the sound issue also the network issue a lot of easy features helps usto use it and it is very flexible ### 3. I'm a customer service representative **Rating:** 5.0/5.0 stars **Reviewed by:** Mostafa Y. | Customer care representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about ZIWO?** the voice quality is great also the user interface is easy to use and it's integration with our back office it working fast and the tools used during the call allow us to provide great customer support and I frequently use it during my shift **What do you dislike about ZIWO?** sometimes it's servers get down but it recovers quickly **What problems is ZIWO solving and how is that benefiting you?** It provided a great alternitave to communicating with the customer instead of our calling tool in the backoffice ### 4. Operation manager **Rating:** 5.0/5.0 stars **Reviewed by:** AminMohamed A. | Operations manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2025 **What do you like best about ZIWO?** Easy tracking system for reporting history **What do you dislike about ZIWO?** Keeps dropping 2-3 times a week and disconnecting calls. **What problems is ZIWO solving and how is that benefiting you?** Fixing calls connectivity ### 5. Operations Team Lead **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed K. | Operations Team Lead, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about ZIWO?** Ease of Implementation, Ease of Use, and Ease of Integration **What do you dislike about ZIWO?** Nothing bad about the software, it helps us a lot **What problems is ZIWO solving and how is that benefiting you?** It helps us to make calls with a good quality ### 6. review for ziwo **Rating:** 5.0/5.0 stars **Reviewed by:** Maha M. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2025 **What do you like best about ZIWO?** it is easy for use and helps us in customer support and we use it everyday it has alot of features and it is very easy in implementation **What do you dislike about ZIWO?** sometimes we face technical issues and it lags **What problems is ZIWO solving and how is that benefiting you?** it is very easy helps us in customer support and communicate with our customers ### 7. Customer service representative **Rating:** 5.0/5.0 stars **Reviewed by:** Eyad M. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** There is nothing about about that software.. **What problems is ZIWO solving and how is that benefiting you?** It helps us to make calls in a good and high quaility ### 8. Operations team lead. **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Operation Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about ZIWO?** Ease of use, ease of implementation, and the customer support. **What do you dislike about ZIWO?** There is no thing bad about Ziwo, It is good software. **What problems is ZIWO solving and how is that benefiting you?** It helps us to run the calls Q, making calls in a high quaility. ### 9. Customer service agent **Rating:** 5.0/5.0 stars **Reviewed by:** Yousef O. | Customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** No issue about that software, it is good. **What problems is ZIWO solving and how is that benefiting you?** It makes us making calls in high quaility. ### 10. Operation team lead **Rating:** 5.0/5.0 stars **Reviewed by:** Abdelrahman M. | Operations team lead., Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** No thing bad regarding such software here.. **What problems is ZIWO solving and how is that benefiting you?** It helps us to make a calls in a good quality. ### 11. Customer care unit representative **Rating:** 5.0/5.0 stars **Reviewed by:** Eman A. | customer care unit ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about ZIWO?** I like the easy way it is designed with, it is make the communication with our customers allover the world easier. **What do you dislike about ZIWO?** Nothing sofar i dislike about ziwo, however i hope to be upgraded **What problems is ZIWO solving and how is that benefiting you?** Ziwo is so helpfull with communicating with our customers to listen to their voice and solve their isuues ### 12. RTM Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Amr H. | RTM specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** Nothing bad about such software, it helps us alot. **What problems is ZIWO solving and how is that benefiting you?** Great software that helps us to make calls in a good quality. ### 13. Operations team lead. **Rating:** 5.0/5.0 stars **Reviewed by:** Zeyad M. | Operations team lead.Operations team lead., Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** Nothing bad about such a good software.. **What problems is ZIWO solving and how is that benefiting you?** It helps us to make calls in a good quality. ### 14. The Calls application is a fantastic tool for managing both regular and VoIP calls **Rating:** 5.0/5.0 stars **Reviewed by:** Amr s. | CCU AGENT, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about ZIWO?** It's user-friendly, with clear audio quality and smooth connectivity. The interface is simple and intuitive, making it easy to dial and track incoming and outgoing calls. Overall, it's a reliable and efficient app for anyone looking to streamline their communication experience. **What do you dislike about ZIWO?** nothing at all , all good happy using this app **What problems is ZIWO solving and how is that benefiting you?** connection stability ### 15. Operations team lead. **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed S. | Operations team lead., Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** Nothing bad about such software, it is good. **What problems is ZIWO solving and how is that benefiting you?** It makes us make a good calls in a good quality. ### 16. Operations team lead **Rating:** 5.0/5.0 stars **Reviewed by:** Randa E. | Operations team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** There is no thing bad about Ziwo software. **What problems is ZIWO solving and how is that benefiting you?** It helps us to make calls in a good quality. ### 17. Customer Service Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Sondos M. | Customer service, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about ZIWO?** Ease of use Ease of Implementation Customer Support Frequency of Use **What do you dislike about ZIWO?** Nothing bad regarding software and it helps us **What problems is ZIWO solving and how is that benefiting you?** Helps us to make calls in our calls queue with a good quality ### 18. Dispute Team Lead **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud A. | Dispute team lead., Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about ZIWO?** Ease of use, Ease of implementation, good at calls. **What do you dislike about ZIWO?** Nothing bad about such software, it helps us alot. **What problems is ZIWO solving and how is that benefiting you?** Helping us to support the Calls Q in the company with a high quality. ### 19. Operations team lead. **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa E. | Operation team lead., Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** No thing bad related to such a software. **What problems is ZIWO solving and how is that benefiting you?** It helps us to make calls in a good quaility. ### 20. customer service representative **Rating:** 5.0/5.0 stars **Reviewed by:** Shokran s. | customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about ZIWO?** Ease of Use, Ease of Implementation, Ease of Integration **What do you dislike about ZIWO?** There's nothing bad about it. It's excellent software **What problems is ZIWO solving and how is that benefiting you?** it helps us to make calls in good quality in our phone queue ### 21. Social Media specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Nivine F. | Social Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ZIWO?** Ease of Use, Ease of Implementation , Customer Support **What do you dislike about ZIWO?** Nothing bad about this software, it's very helpful **What problems is ZIWO solving and how is that benefiting you?** it helps us to make calls with a high quality ### 22. Operation team lead. **Rating:** 5.0/5.0 stars **Reviewed by:** Shorouk A. | Operations team lead., Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about ZIWO?** Ease of use, Ease of integration, number of feature, ease if implementation. **What do you dislike about ZIWO?** There is no thing bad about Ziwo it is just a great. **What problems is ZIWO solving and how is that benefiting you?** It is solving many issue related to the calls processes. ### 23. Customer service representative **Rating:** 5.0/5.0 stars **Reviewed by:** Rana s. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about ZIWO?** Easey to use, easy to implement, and customer support **What do you dislike about ZIWO?** Nothing bad about this software. It helps when calling the customer. **What problems is ZIWO solving and how is that benefiting you?** It helps us to take calls with high quality ### 24. Ziwo reveiw **Rating:** 5.0/5.0 stars **Reviewed by:** George A. | Customer expirience, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about ZIWO?** Easy to use and offers flexibility to daily contact the customers, it also has an easy interface and super easy call records which helps me investigate calls history **What do you dislike about ZIWO?** Multiple service drops that could be enhanced. **What problems is ZIWO solving and how is that benefiting you?** We are having less system crashes now and I hope this continues to develop ### 25. Operations team lead **Rating:** 5.0/5.0 stars **Reviewed by:** Marwan T. | Operations team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about ZIWO?** Ease of use, ease of implementation, customer support is good. **What do you dislike about ZIWO?** There is no thing is bad about that software. **What problems is ZIWO solving and how is that benefiting you?** It helps us while making calls in the company. ### 26. Operations team lead. **Rating:** 5.0/5.0 stars **Reviewed by:** Omar E. | Operation team lead., Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about ZIWO?** Esw of use, ease of implementation, customer support is good. **What do you dislike about ZIWO?** There is no issue about such helpful software. **What problems is ZIWO solving and how is that benefiting you?** Solving the issue related to making calls in calls Q. ### 27. customer service representative **Rating:** 5.0/5.0 stars **Reviewed by:** Hamed H. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about ZIWO?** Ease of use, Ease of Implementation,Customer Support **What do you dislike about ZIWO?** Nothing bad its a very good software help us with our **What problems is ZIWO solving and how is that benefiting you?** It helping us to make calls with a good quality ### 28. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan M. | CCU, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2025 **What do you like best about ZIWO?** easy to use and good quality have some features **What do you dislike about ZIWO?** Nothing it's a good application with great support team **What problems is ZIWO solving and how is that benefiting you?** Delay from servers but in the bright side their support team is one message away which is super convenient ### 29. Dispute agent. **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam K. | Dispute agent., Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about ZIWO?** Ease of use, ease of implementation, customer c=support. **What do you dislike about ZIWO?** There is no issue regarding Ziwo here... **What problems is ZIWO solving and how is that benefiting you?** It is good and solving the issue related to the calls queue. ### 30. I've been using ConnectNow for a few weeks now, and it's proven to be a solid, reliable calling app **Rating:** 5.0/5.0 stars **Reviewed by:** Rahma M. | CCU, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about ZIWO?** I've been using ConnectNow for a few weeks now, and it's proven to be a solid, reliable calling app. It’s an excellent alternative to the more well-known apps out there, with some great features that stand out. **What do you dislike about ZIWO?** nothing, everything is okay and good thanks ziwo **What problems is ZIWO solving and how is that benefiting you?** make my work easier ### 31. Operations team lead. **Rating:** 5.0/5.0 stars **Reviewed by:** Najwah A. | Operations team lead., Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about ZIWO?** Ease of use, ease of implementation, customer support. **What do you dislike about ZIWO?** There is no issue related to such a software. **What problems is ZIWO solving and how is that benefiting you?** Support the phone queue and handle the CST's inquiry. ### 32. Operations team lead. **Rating:** 5.0/5.0 stars **Reviewed by:** Khaled H. | Operations team lead., Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about ZIWO?** Ease of use, ease of implementation, customer support. **What do you dislike about ZIWO?** No thing is bad regarding such software. **What problems is ZIWO solving and how is that benefiting you?** It is solving the calls issues in a good quaility. ### 33. ziwo is very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Habiba E. | ccu specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about ZIWO?** quality and it is effortless and makes our business easy **What do you dislike about ZIWO?** nothing as ziwo reallly help me and my colleagues **What problems is ZIWO solving and how is that benefiting you?** ziwo is trying to solve issues we face while working like the quality of the audio ### 34. Ziwo is really an amazing easy use tool for my work. **Rating:** 5.0/5.0 stars **Reviewed by:** Tamim A. | CCU agent., Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about ZIWO?** it is a really easy using tool assisting in my work. **What do you dislike about ZIWO?** Nothing really, it just sometime go down. **What problems is ZIWO solving and how is that benefiting you?** It is a tool for communicating with my customers for a better understanig. ### 35. customer care agent **Rating:** 5.0/5.0 stars **Reviewed by:** Aya S. | Customer Care Unit, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about ZIWO?** easy to use and to search on with every call **What do you dislike about ZIWO?** nothing because its easy to use and to search on with every call **What problems is ZIWO solving and how is that benefiting you?** calling customer - searching for old calls - listen to my call in ### 36. Operations team lead **Rating:** 5.0/5.0 stars **Reviewed by:** Bassem T. | Operations team lead., Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about ZIWO?** Ease of use, ease of implementation, good software. **What do you dislike about ZIWO?** No thing bad related to the software here. **What problems is ZIWO solving and how is that benefiting you?** Customer care calls. ### 37. Customer Service Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan A. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2025 **What do you like best about ZIWO?** Very easy to use and very lite, also it is easy to be used with other systems **What do you dislike about ZIWO?** Not many features like call Transfer which make is hard for customer service **What problems is ZIWO solving and how is that benefiting you?** Calling and receiving calls from the customers ### 38. Team Lead **Rating:** 4.5/5.0 stars **Reviewed by:** Nayera M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2025 **What do you like best about ZIWO?** Very easy to use - excellent support - quality of service **What do you dislike about ZIWO?** Sudden bugs that they help fix in a speedy manner **What problems is ZIWO solving and how is that benefiting you?** Easy access to customers and resports extraction ### 39. Clear voice and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about ZIWO?** the voice is very clear and the app is friendly. **What do you dislike about ZIWO?** Whenever I log in to the app it forces me to be online with out giving me the option and it leads to receiving calls. **What problems is ZIWO solving and how is that benefiting you?** Reaching all of our customer. ### 40. Opperations agent. **Rating:** 5.0/5.0 stars **Reviewed by:** Nada F. | Opperations agent., Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about ZIWO?** Ease of use, ease of implementation, customer support. **What do you dislike about ZIWO?** No issue here regarding that software... **What problems is ZIWO solving and how is that benefiting you?** Solving the calls problem as all of the agents are taking calls normally. ### 41. Ziwo Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rayan P. | Customer Service Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about ZIWO?** Ziwo is a powerful tool which can help you monitor your inbound/outbound calls swiftly. Ziwo team is helpful in integration. **What do you dislike about ZIWO?** Actaully haven't faced any problem with the tool or the team at anytime. **What problems is ZIWO solving and how is that benefiting you?** Easy to monitor calls. Ziwo team is helpful and always ready to help. Inbound/Outbound calls management is easy. Clearity of the calls. Easy to manage and keep a track on the working of agents. Comes with tons of features ie clockin clockout time record, break management, call quality. ### 42. Customer Service Ambassador • Operations - CCU **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about ZIWO?** The quality of the calls is very good and it is easy to use **What do you dislike about ZIWO?** Nothing actually, I get to use it daily and did not face any issues at all **What problems is ZIWO solving and how is that benefiting you?** Simplicity fo the app makes it easy to use ### 43. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anas A. | Customer care unit agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about ZIWO?** easy to use and a great stable connection **What do you dislike about ZIWO?** that you may get logged off sometimes but it's helps with security so it's not bad **What problems is ZIWO solving and how is that benefiting you?** the ability to make calls arounf the worldwide in an efficient way ### 44. Good software **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Operations team lead., Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about ZIWO?** High quaility tool, which helps us to communucate eaisly with the CSTs. **What do you dislike about ZIWO?** Sometimes it become down and needs time to be fixed. **What problems is ZIWO solving and how is that benefiting you?** Contacting customers for phone chanel. ### 45. Senior Escalations Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about ZIWO?** Quality sound with the customer while making outbound calls **What do you dislike about ZIWO?** unexcpected outages which is unplanned for making urgent calls **What problems is ZIWO solving and how is that benefiting you?** Sometimes to explain something to the customer we need to make a call easier than chatting ### 46. Customer Support Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about ZIWO?** Being easy to use and very light for customer support **What do you dislike about ZIWO?** Need to have more options in it such as the call transfer **What problems is ZIWO solving and how is that benefiting you?** Calling Customers ### 47. VERRY GOOD **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about ZIWO?** An organic gardening lifestyle AND EASY TO USE **What do you dislike about ZIWO?** THERE IS NOTHING TO DISLIKE ITS PERFECT AND EASY TO USE **What problems is ZIWO solving and how is that benefiting you?** ALL CUSTOMER ISSUES AND CALLS ### 48. Customer Service Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about ZIWO?** Ease of Use, Ease of Implementation, Ease of Integration, call quality, and detailed summary of the call **What do you dislike about ZIWO?** the frequent internet connection failure **What problems is ZIWO solving and how is that benefiting you?** ease of accessing the calls ### 49. customer service aget review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about ZIWO?** I like that it's easy to use you can also paste the phone number with the country code and it will automatically change the code the selected **What do you dislike about ZIWO?** You can't make a conference call and the transfer is quite difficult **What problems is ZIWO solving and how is that benefiting you?** It's solving the issue of having to call the customers with your own number for privacy reasons that has helped me alot ### 50. Their IVR is a straight-up fire! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about ZIWO?** Ziwo is the bomb when it comes to contact center software! We rely on it religiously for our branches throughout the GCC and Egypt. And let me tell you, their IVR feature is a straight-up fire! It's like having a secret tool that keeps us from dropping any calls and amps up our revenue like crazy. It's seriously transformed the game for us! **What do you dislike about ZIWO?** Need custom statuses for smoking that's all :) **What problems is ZIWO solving and how is that benefiting you?** Making calls in GCC and Egypt ## ZIWO Discussions - [how to avoid latency](https://www.g2.com/discussions/24811-how-to-avoid-latency) - 1 comment, 1 upvote - [How to check the Abandoned Calls in ZIWO](https://www.g2.com/discussions/how-to-check-the-abandoned-calls-in-ziwo) - 1 comment, 1 upvote - [How to assign skills to an agent in ZIWO](https://www.g2.com/discussions/how-to-assign-skills-to-an-agent-in-ziwo) - 1 comment, 1 upvote - [View ZIWO pricing details and edition comparison](https://www.g2.com/products/ziwo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A35%3A09+-0500&secure%5Bsession_id%5D=f68be706-d992-4adf-bd85-86e5bc9e566e&secure%5Btoken%5D=06861a2c035f110eddb39f2ebc475231c24b4c66c39706aa7de4e9ed199d05e6&format=llm_user) ## ZIWO Features **Channels** - Voice **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top ZIWO Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Maqsam](https://www.g2.com/products/maqsam/reviews) - 4.6/5.0 (64 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,543 reviews)