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ControlHippo Reviews & Product Details

ControlHippo is Omnichannel Conversational AI Platform designed to streamline customer communication across multiple channels, including AI Chatbot, WhatsApp Business API, Instagram, Telegram, Facebook Messenger, email, and more. By consolidating all interactions into a unified inbox, ControlHippo enables businesses to manage conversations efficiently, automate responses, and gain valuable insights through advanced analytics. Key Features & Benefits: Omnichannel Communication: Manage conversations from AI Chatbot, WhatsApp, Instagram, Telegram, Email, Facebook Messenger, and more, all in one place. SMS Shared Inbox: Centralize all SMS conversations assign, respond, and collaborate on customer queries in real-time, without switching tabs. Perfect for support, sales, and service teams. AI Chat Agent: Automatically handles queries, qualifies leads, and delivers personalized responses using contextual understanding. Voice: Take full control of your calling workflows - manage outreach, support, and follow-ups efficiently, all in one place. WhatsApp Business API: Connect with customers at scale using the official WhatsApp Business API with automation, message templates, and compliance support. Multichannel Integrations: Integrate seamlessly with CRMs, helpdesk software, eCommerce platforms, and other tools to ensure consistent communication. AI-Powered Workflows: Automate responses, qualify leads, and route chats intelligently with customizable AI workflows to improve efficiency and customer experience.

Seller

ControlHippo

Languages Supported

German, English, Indonesian, Russian, Spanish, Turkish

Product Description

ControlHippo is an SaaS Management Platform (SMP) that helps you automate, manage, optimize and reduce spend on your SaaS software from a single dashboard. With ControlHippo, free IT time from manual tasks, optimize resources and enhance performance. For more information, please visit our website.

Overview by

ControlHippo Marketing

Pricing

Pricing provided by ControlHippo.

Free

3 Users

Bronze

$25.00

1 Users Per Month

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ControlHippo Integrations

(1)

Integration information sourced from real user reviews.

ControlHippo Media

ControlHippo Demo - ControlHippo Dashboard

Track conversations, manage tickets, and monitor team performance - all from a single, intuitive dashboard. ControlHippo’s centralized view keeps your support operations organized and efficient.

The Flow Builder is a visual workflow automation tool that allows you to create, manage, and customize automated sequences or task flows based on customer or agent actions.

Connect and manage all your support channels - email, telegram, WhatsApp business API and more - From one centralized workspace.

Elevate your productivity and streamline your workflow by connecting ControlHippo with the apps you rely on. From CRM systems to sales automation tools, our robust App Marketplace lets you choose the integrations that fit your unique needs. Unlock limitless possibilities with ControlHippo’s App ...

Create personalized outreach campaigns across channels to boost engagement and drive faster responses.

Save time and respond faster with pre-set quick replies - perfect for handling common customer queries in just a click.

ControlHippo Reviews (13)

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Akshat A.

Sr. SEO Executive

Mid-Market (51-1000 emp.)

2/10/2025

"Easy to setup for Managing Multiple Messaging Platforms at one place"

5/5

What do you like best about ControlHippo?

What we primarily wanted was to automate a large part of our communication across both of our instagram and messenger profiles. With controlhippo's flow builder we have succesfully implemented this for multiple usecases. It really helps us. Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

Their mobile app lags too much. It is better to use it on laptop device only. Review collected by and hosted on G2.com.

What problems is ControlHippo solving and how is that benefiting you?

I’ve been using ControlHippo for a while now, and it has significantly improved our team’s productivity. The dashboard makes it incredibly easy to

manage tasks and communications, all in one place. The automation features are a big plus for us as they save us valuable time by handling repetitive tasks. Integration with crm is also a good feature as we can directly stored our data there as well. Review collected by and hosted on G2.com.

Nikunj D.

Digital Marketing Executive

Mid-Market (51-1000 emp.)

12/26/2023

"Simplifying SaaS Management with Ease and Efficiency"

5/5

What do you like best about ControlHippo?

ControlHippo simplifies SaaS management with an easy-to-use dashboard that makes onboarding and usage insights effortless, even for non-tech users.

I like ControllHippo because It is easy to install, lowers costs, streamlines workflows, and automates repetitive tasks, saving time and minimizing communication errors. Robust integration supports existing tools seamlessly, and their responsive customer support offers effective solutions. Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

I haven’t encountered any downsides with ControlHippo. Review collected by and hosted on G2.com.

What problems is ControlHippo solving and how is that benefiting you?

Using ControlHippo has simplified our customer communication by integrating platforms like WhatsApp, Instagram, and email into one CRM, making everything much easier to manage. It has also improved our marketing efforts with features like targeted campaigns, automation, and real-time analytics. This has helped us engage better with our audience and streamline workflows, leading to enhanced customer experiences. Review collected by and hosted on G2.com.

Krishna P.

Tech Writer

Small-Business (50 or fewer emp.)

2/10/2025

"ControlHippo provided the perfect solution"

5/5

What do you like best about ControlHippo?

It brings everything—communication, tracking, and collaboration—into one centralized platform. Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

There’s not much to dislike about ControlHippo Review collected by and hosted on G2.com.

Mayank M.

Search Engine Optimization Executive

Small-Business (50 or fewer emp.)

4/17/2024

"A must-have collaborative tool for marketing teams!"

5/5

What do you like best about ControlHippo?

ControlHippo offers an ideal solution for retail brands transitioning their marketing efforts online. The ability to effortlessly create new campaigns and broadcast WhatsApp messages was a crucial requirement for our company to engage with customers and leads. We were provided with a seamless dashboard by ControlHippo, enabling our team to execute these tasks efficiently.

ControlHippo's team is highly responsive to custom requests for dashboard features based on our usage. They prioritize client needs and are quick to respond.

We highly recommend ControlHippo's tool for all digital marketing professionals and sales teams. Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

Nothing to find dislike in this software. Review collected by and hosted on G2.com.

What problems is ControlHippo solving and how is that benefiting you?

Before adopting ControlHippo, our company lacked a significant WhatsApp presence and efficient customer service. Our team members handled efforts individually, which was time-consuming. With ControlHippo's dashboard, all marketing and customer service operations were consolidated, significantly boosting productivity and reducing lead response times. Review collected by and hosted on G2.com.

Nisar Basha S.

Manager

Mid-Market (51-1000 emp.)

11/6/2024

"Overall good"

5/5

What do you like best about ControlHippo?

Chating is more user friendly and we can talk Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

Nothing much everything is smooth and good Review collected by and hosted on G2.com.

Arati S.

Jr. SEO Executive

Small-Business (50 or fewer emp.)

5/2/2024

""Robust WhatsApp Business Communication Platform""

4.5/5

What do you like best about ControlHippo?

Controlhippo offers a comprehensive solution for managing WhatsApp conversations in a shared inbox format. Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

I'm thoroughly impressed with Controlhippo. It's hard to find any faults with their service or product. Review collected by and hosted on G2.com.

Tirth R.

Digital Marketing Manager

Mid-Market (51-1000 emp.)

1/4/2024

"Seamless Connections: Streamlining with WhatsApp Integration"

5/5

What do you like best about ControlHippo?

ControlHippo’s versatility stands out. It's not just a tool; it’s a Swiss Army knife for managing various facets of control. Its adaptability to different systems and the ease with which it handles complex tasks make it a standout solution. Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

One downside might be a learning curve for new users. Because of its extensive capabilities, navigating ControlHippo might take some time to master. Review collected by and hosted on G2.com.

What problems is ControlHippo solving and how is that benefiting you?

It streamlines workflows, centralizes controls, and enhances efficiency by allowing comprehensive management from one interface. This benefit translates into time savings, reduced errors, and improved decision-making as it simplifies monitoring, control, and adjustment processes across various systems simultaneously. Review collected by and hosted on G2.com.

Mahendra C.

Sr. Manager Digital Marketing

Mid-Market (51-1000 emp.)

4/10/2024

"Useful product feature like assign chat"

3.5/5

What do you like best about ControlHippo?

I like the assign chat features most, It effectively manages chat delegation, ensuring prompt customer resolution and optimizing team collaboration for swift response times. Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

Customer support and response time can be improved Review collected by and hosted on G2.com.

Atit s.

SEO Analyst & Outreach Expert

Small-Business (50 or fewer emp.)

3/13/2024

"Extensive integration options"

4.5/5

What do you like best about ControlHippo?

What I like most about ControlHippo is its extensive integration options, which significantly streamline tasks and save me valuable time. The platform's user-friendly interface and reasonable pricing further enhance its appeal, making it a top choice for efficient communication management. Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

Honestly, there's nothing to dislike about ControlHippo at present. Review collected by and hosted on G2.com.

Nidhi R.

Digital Marketing Executive

Small-Business (50 or fewer emp.)

2/21/2024

"Enhanced Connectivity: Simplifying Processes via WhatsApp Integration"

5/5

What do you like best about ControlHippo?

ControlHippo offers a range of features such as a collaborative team inbox, user-friendly interface, and customizable dashboards, positioning itself as the premier omnichannel solution. Review collected by and hosted on G2.com.

What do you dislike about ControlHippo?

At this time, there are no apparent factors prompting dissatisfaction. Review collected by and hosted on G2.com.