Compare Fin by Intercom and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00
Fin by Intercom
Star Rating
(3,806)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansZoho Desk
Star Rating
(7,407)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, particularly with its intuitive interface and quick setup process. Users appreciate the ability to create custom fields and workflows, making it easy to tailor the platform to their specific needs.
- Users say that Fin by Intercom stands out for its clean and simple interface, which resonates well with start-ups. The platform's functionality across various support options, including its AI capabilities, has been highlighted as a significant advantage for teams looking to enhance customer interactions.
- Reviewers mention that Zoho Desk's automation tools and SLA features are straightforward to configure, leading to improved efficiency in ticket management. Many users have noted that the automated replies and notifications help streamline their support processes.
- According to verified reviews, Fin by Intercom's AI capabilities are particularly impressive, with users praising its ability to pull relevant content from articles and previous responses. This feature has proven beneficial for support teams, allowing them to provide accurate and timely answers to customer inquiries.
- G2 reviewers highlight that while Zoho Desk has a higher overall satisfaction score, Fin by Intercom receives positive feedback for its customer engagement features, such as sharing detailed information and screenshots with customers, which enhances the support experience.
- Users report that both platforms have their strengths, but Zoho Desk is favored for its comprehensive help desk capabilities, while Fin by Intercom is recognized for its effective AI customer support agents, making it a strong choice for businesses prioritizing automation in customer service.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Fin by Intercom
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.7
2,874
8.7
5,933
Ease of Use
8.9
2,904
8.5
6,013
Ease of Setup
8.4
1,507
8.1
5,286
Ease of Admin
8.6
1,337
8.3
4,917
Quality of Support
8.6
2,770
8.3
5,332
Has the product been a good partner in doing business?
8.8
1,334
8.4
4,445
Product Direction (% positive)
8.8
2,725
8.9
5,687
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
8.6
3428
|
Verified
8.8
1122
|
Verified
8.5
3348
|
Verified
8.7
1100
|
Verified
8.3
3152
|
Verified
8.6
1151
|
Verified
8.3
2950
|
Verified
8.3
681
|
Verified
8.2
2673
|
Verified
8.8
1138
|
Verified
8.4
2915
|
Verified
8.8
1063
|
Verified
8.5
2929
|
Verified
8.6
964
|
Verified
8.3
2522
|
Verified
Generative AI
8.3
249
7.4
966
8.2
249
7.4
952
Agentic AI - Help Desk
7.8
62
7.1
357
8.3
62
7.1
360
7.9
62
7.2
358
Communication Channels
8.8
894
|
Verified
8.3
2874
|
Verified
8.8
1093
|
Verified
8.6
3112
|
Verified
9.4
1269
|
Verified
8.2
2418
|
Verified
8.3
812
8.0
2161
|
Verified
7.6
523
7.8
1922
|
Verified
Platform
8.1
722
|
Verified
8.1
2302
|
Verified
8.2
1270
|
Verified
8.2
2749
|
Verified
8.7
826
|
Verified
8.4
2852
|
Verified
8.7
791
|
Verified
8.2
2304
|
Verified
8.1
1018
|
Verified
8.3
2831
|
Verified
8.2
1019
|
Verified
8.4
2978
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
8.2
579
8.3
218
8.0
556
Feature Not Available
Feature Not Available
Design
Feature Not Available
7.9
545
Feature Not Available
7.7
554
8.7
230
8.1
551
8.7
222
8.1
547
8.6
215
8.1
531
Generative AI
Feature Not Available
7.5
426
8.2
85
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
7.9
175
8.3
295
8.0
177
Feature Not Available
Feature Not Available
Communication
9.2
1443
|
Verified
8.8
717
|
Verified
8.9
1451
|
Verified
8.7
759
|
Verified
8.7
1192
|
Verified
8.6
658
9.1
1358
|
Verified
8.6
631
|
Verified
8.2
595
8.3
355
Internal Use
8.2
1270
|
Verified
8.2
2749
|
Verified
8.7
1095
|
Verified
Feature Not Available
8.2
1043
|
Verified
8.4
455
8.7
1251
|
Verified
8.7
714
|
Verified
8.9
1321
|
Verified
8.6
692
|
Verified
8.6
1289
|
Verified
8.6
707
|
Verified
Generative AI
8.2
94
7.7
423
Self-Service Experience
9.0
657
8.5
1514
8.9
653
8.4
1472
Feature Not Available
8.1
1279
8.2
491
8.1
772
8.4
536
8.2
817
Self-Service Platform
8.7
532
8.3
843
8.8
540
8.3
819
8.4
482
7.8
732
8.6
524
8.2
767
Agentic AI - Customer Self-Service
7.4
47
7.7
79
7.9
47
7.7
80
7.4
47
7.9
79
7.9
49
7.8
84
8.1
51
7.8
82
7.5
48
7.8
80
7.5
47
7.7
83
Generative AI
Feature Not Available
8.2(won by default)
119
Feature Not Available
8.1(won by default)
117
Process
9.3(won by 0.6)
89
8.7
491
9.0(tied score)
86
9.0(tied score)
638
9.6(won by 1.1)
89
8.5
490
Channels
9.4(won by 0.4)
89
9.0
627
8.8(won by 0.3)
88
8.5
545
9.5(won by 0.8)
91
8.7
516
8.3
81
8.6(won by 0.3)
459
8.8(tied score)
83
8.8(tied score)
485
Insight
9.1(won by 0.4)
86
8.7
494
9.2(won by 0.3)
88
8.9
546
8.8(tied score)
83
8.8(tied score)
516
9.3(won by 0.3)
83
9.0
591
Generative AI
Feature Not Available
7.7
185
7.4
17
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
7.8
189
Not enough data
7.9
192
Not enough data
7.8
167
Not enough data
8.5
186
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
168
Not enough data
8.5
185
Not enough data
Automation
8.3
189
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zoho Desk are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Digital Adoption Platform, Conversational Marketing, and Chatbots
Zoho Desk is categorized as Complaint Management, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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