Compare Fin by Intercom and Zoho Desk 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$0.00
Fin by Intercom
Star Rating
(3,845)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansZoho Desk
Star Rating
(7,530)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their systems, making it a great choice for small businesses looking to streamline operations.
- Users say that Fin by Intercom stands out for its human-like interactions, providing quick and comprehensive responses. Reviewers highlight that it feels less like chatting with a bot and more like engaging with a knowledgeable person, which can enhance customer satisfaction.
- According to verified reviews, Zoho Desk offers a robust ticket management system with multiple options for actioning tickets, such as linking or putting them on hold. This flexibility is particularly appreciated by users who manage high volumes of customer inquiries.
- Reviewers mention that while Fin by Intercom provides quick answers, it sometimes struggles with more complex queries, leading to a reliance on customer service representatives. This can be a drawback for businesses that need a fully autonomous solution.
- G2 reviewers highlight that Zoho Desk's implementation process is straightforward, with many users noting the intuitive onboarding wizard that helps them get started quickly without the need for extensive training.
- Users report that Fin by Intercom's AI capabilities are impressive, particularly in generating responses that feel natural. However, some users express concerns about the AI's limitations in handling more nuanced customer interactions, which can affect overall effectiveness.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Fin by Intercom
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
2,895
8.7
6,046
Ease of Use
8.9
2,926
8.5
6,127
Ease of Setup
8.4
1,523
8.1
5,399
Ease of Admin
8.6
1,351
8.3
4,930
Quality of Support
8.6
2,789
8.3
5,435
Has the product been a good partner in doing business?
8.8
1,346
8.4
4,458
Product Direction (% positive)
8.8
2,745
8.9
5,784
Features by Category
Ticket and Case Management
8.6
1104
|
Verified
8.6
3459
|
Verified
8.8
1125
|
Verified
8.5
3368
|
Verified
8.7
1101
|
Verified
8.3
3187
|
Verified
8.6
1153
|
Verified
8.3
2960
|
Verified
8.3
682
|
Verified
8.2
2688
|
Verified
8.8
1139
|
Verified
8.4
2917
|
Verified
8.8
1063
|
Verified
8.5
2941
|
Verified
8.6
965
|
Verified
8.3
2529
|
Verified
Generative AI
8.3
249
7.4
968
8.2
250
7.4
953
Agentic AI - Help Desk
7.8
62
7.1
357
8.3
62
7.2
361
7.9
62
7.2
358
Communication Channels
8.8
894
|
Verified
8.3
2878
|
Verified
8.8
1094
|
Verified
8.6
3123
|
Verified
9.4
1270
|
Verified
8.2
2423
|
Verified
8.3
812
8.0
2163
|
Verified
7.6
524
7.8
1926
|
Verified
Platform
8.1
723
|
Verified
8.1
2304
|
Verified
8.2
1270
|
Verified
8.2
2756
|
Verified
8.7
826
|
Verified
8.4
2856
|
Verified
8.7
791
|
Verified
8.2
2349
|
Verified
8.1
1019
|
Verified
8.3
2844
|
Verified
8.2
1019
|
Verified
8.4
2984
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
230
8.2
579
8.3
219
8.0
558
Feature Not Available
Feature Not Available
Design
Feature Not Available
7.9
547
Feature Not Available
7.7
556
8.7
231
8.1
553
8.7
223
8.1
549
8.6
216
8.1
533
Generative AI
Feature Not Available
7.5
428
8.3
86
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
9.1
84
Not enough data
9.0
87
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.9
51
Not enough data
Responses
8.8
599
Not enough data
8.8
588
Not enough data
9.0
591
Not enough data
8.8
559
Not enough data
8.6
479
Not enough data
Platform
9.5
620
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.3
420
Not enough data
8.9
529
Not enough data
8.8
584
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1059
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
902
Not enough data
8.5
520
Not enough data
8.9
816
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
156
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
7.9
175
8.3
295
8.0
177
Feature Not Available
Feature Not Available
Communication
9.2
1444
|
Verified
8.8
719
|
Verified
8.9
1453
|
Verified
8.7
760
|
Verified
8.7
1193
|
Verified
8.6
659
9.1
1359
|
Verified
8.6
632
|
Verified
8.2
595
8.3
356
Internal Use
8.2
1270
|
Verified
8.2
2756
|
Verified
8.7
1095
|
Verified
Feature Not Available
8.2
1043
|
Verified
8.4
455
8.7
1251
|
Verified
8.7
714
|
Verified
8.9
1321
|
Verified
8.7
693
|
Verified
8.6
1289
|
Verified
8.6
707
|
Verified
Generative AI
8.2
95
7.7
422
Self-Service Experience
9.0
661
8.5
1513
8.9
657
8.4
1470
Feature Not Available
8.1
1277
8.2
493
8.1
770
8.4
540
8.2
815
Self-Service Platform
8.7
534
8.3
841
8.8
543
8.3
818
8.4
485
7.8
731
8.6
526
8.2
766
Agentic AI - Customer Self-Service
7.4
47
7.7
79
7.9
47
7.7
80
7.4
47
7.9
79
7.9
50
7.8
84
8.1
51
7.8
82
7.5
48
7.8
80
7.6
48
7.7
83
Generative AI
Feature Not Available
8.2(won by default)
120
Feature Not Available
8.1(won by default)
118
Process
9.3(won by 0.6)
89
8.7
491
9.0(tied score)
86
9.0(tied score)
638
9.6(won by 1.1)
89
8.5
490
Channels
9.4(won by 0.4)
89
9.0
627
8.8(won by 0.3)
88
8.5
545
9.5(won by 0.8)
91
8.7
516
8.3
81
8.6(won by 0.3)
459
8.8(tied score)
83
8.8(tied score)
485
Insight
9.1(won by 0.4)
86
8.7
494
9.2(won by 0.3)
88
8.9
546
8.8(tied score)
83
8.8(tied score)
516
9.3(won by 0.3)
83
9.0
591
Generative AI
Feature Not Available
7.7
186
7.4
17
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
194
Not enough data
7.9
202
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
174
Not enough data
8.5
197
Not enough data
Automation
8.4
197
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
162
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zoho Desk are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Digital Adoption Platform, Conversational Marketing, Chatbots, and Conversational Interface Agents
Zoho Desk is categorized as Complaint Management, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
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