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Compare Fin by Intercom and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00
Fin by Intercom
Star Rating
(3,756)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansZoho Desk
Star Rating
(7,273)4.4 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Fin by Intercom. Users appreciate its extensive features and AI integration, noting that it is "easy to learn, configure, and use."
- Users say that Fin by Intercom shines in its chat functionalities, with many highlighting its "answer accuracy" and adaptability in conversations. This makes it a strong choice for businesses looking for a responsive chat platform.
- Reviewers mention that Zoho Desk offers great customization options, which users find beneficial for tailoring the software to their specific needs. One user noted, "Great customization, easy to use software," indicating that it can effectively meet diverse workflow requirements.
- According to verified reviews, Fin by Intercom's initial setup is praised for being straightforward, with users stating that they "just need to follow the instructions." This ease of setup can be a significant advantage for teams looking to get started quickly.
- Users highlight that while Zoho Desk has a robust feature set, some may find it overwhelming at first. However, the positive feedback about its AI capabilities suggests that once users get accustomed to the platform, they can leverage its full potential effectively.
- Reviewers note that both platforms are highly customizable, but Fin by Intercom's flexibility in conversation management is particularly appreciated. Users feel that it rarely misunderstands their queries, which enhances the overall user experience.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Fin by Intercom
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
2,848
8.7
5,798
Ease of Use
8.9
2,878
8.5
5,877
Ease of Setup
8.4
1,484
8.1
5,153
Ease of Admin
8.6
1,323
8.3
4,829
Quality of Support
8.6
2,744
8.3
5,213
Has the product been a good partner in doing business?
8.8
1,320
8.4
4,361
Product Direction (% positive)
8.8
2,699
8.9
5,562
Features by Category
Ticket and Case Management
8.6
1101
|
Verified
8.6
3387
|
Verified
8.8
1120
|
Verified
8.5
3320
|
Verified
8.7
1097
|
Verified
8.3
3104
|
Verified
8.6
1148
|
Verified
8.3
2933
|
Verified
8.3
681
|
Verified
8.2
2653
|
Verified
8.8
1137
|
Verified
8.4
2910
|
Verified
8.8
1061
|
Verified
8.5
2920
|
Verified
8.6
962
|
Verified
8.3
2512
|
Verified
Generative AI
8.3
247
7.4
963
8.2
248
7.4
951
Agentic AI - Help Desk
7.8
62
7.1
357
8.3
62
7.1
360
7.9
62
7.2
358
Communication Channels
8.8
892
|
Verified
8.3
2864
|
Verified
8.8
1091
|
Verified
8.6
3089
|
Verified
9.4
1265
|
Verified
8.2
2396
|
Verified
8.3
812
8.0
2152
|
Verified
7.6
522
7.8
1911
|
Verified
Platform
8.1
722
|
Verified
8.1
2290
|
Verified
8.2
1269
|
Verified
8.2
2741
|
Verified
8.7
826
|
Verified
8.4
2840
|
Verified
8.7
791
|
Verified
8.1
2264
|
Verified
8.1
1017
|
Verified
8.2
2806
|
Verified
8.2
1019
|
Verified
8.4
2962
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
343
Not enough data
8.2
342
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
8.2
577
8.3
218
8.0
556
Feature Not Available
7.3
548
Design
Feature Not Available
7.9
545
Feature Not Available
7.7
554
8.7
230
8.1
550
8.7
222
8.1
546
8.6
215
8.1
531
Generative AI
Feature Not Available
7.5
426
8.2
84
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
210
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Generative AI
8.3
296
7.9
175
8.3
294
8.0
177
Feature Not Available
7.8
176
Communication
9.2
1442
|
Verified
8.8
717
|
Verified
8.9
1450
|
Verified
8.7
758
|
Verified
8.7
1192
|
Verified
8.6
658
9.1
1357
|
Verified
8.6
631
|
Verified
8.2
595
8.3
355
Internal Use
8.2
1269
|
Verified
8.2
2741
|
Verified
8.7
1095
|
Verified
8.5
360
8.2
1043
|
Verified
8.4
455
8.7
1249
|
Verified
8.7
714
|
Verified
8.9
1320
|
Verified
8.6
692
|
Verified
8.6
1288
|
Verified
8.6
707
|
Verified
Generative AI
8.2
94
7.7
422
Self-Service Experience
8.9
655
8.5
1511
8.9
652
8.4
1469
Feature Not Available
8.1
1276
8.2
491
8.1
770
8.4
536
8.2
815
Self-Service Platform
8.7
532
8.3
839
8.8
538
8.3
817
8.4
479
7.8
729
8.6
523
8.2
764
Agentic AI - Customer Self-Service
7.4
47
7.7
79
7.8
46
7.7
80
7.4
47
7.9
79
7.9
49
7.8
84
8.1
51
7.8
82
7.5
48
7.8
80
7.5
47
7.7
83
Generative AI
Feature Not Available
8.2(won by default)
119
Feature Not Available
8.1(won by default)
117
Process
9.3(won by 0.6)
89
8.7
491
9.0(tied score)
86
9.0(tied score)
636
9.6(won by 1.1)
89
8.5
488
Channels
9.4(won by 0.4)
89
9.0
625
8.8(won by 0.3)
88
8.5
544
9.5(won by 0.8)
91
8.7
515
8.3
81
8.6(won by 0.3)
458
8.8(tied score)
83
8.8(tied score)
483
Insight
9.1(won by 0.4)
86
8.7
494
9.2(won by 0.3)
87
8.9
546
8.8(tied score)
83
8.8(tied score)
516
9.3(won by 0.3)
83
9.0
590
Generative AI
Feature Not Available
7.6
184
7.2
16
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
7.8
180
Not enough data
8.0
181
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.9
165
Not enough data
8.4
168
Not enough data
Automation
8.2
173
Not enough data
7.9
161
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
163
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zoho Desk are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Digital Adoption Platform, Conversational Marketing, and Chatbots
Zoho Desk is categorized as Complaint Management, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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