Zoho Desk Pricing Overview

What I like most about it is the features and Integrations it offers through the marketplace. There is a lot of customization, layouts and things you can do to have the visuals you would like and enjoy using everyday. We are still in the planning phase but it seems once it is configured, it will be easy to implement. Review collected by and hosted on G2.com.

I dislike the transparency between marketplace integrations. They are free to install but some require their own subscription to run or add to the platform. Review collected by and hosted on G2.com.

It does its core job well. Once we got the basics set up, we spent less time replying to customer emails and our support workflow felt more organized. Ticket routing and the general “single inbox for support” approach helped us streamline responses and keep conversations in one place.

Performance and reliability were solid during the trial. We didn’t hit outages and the system felt responsive. Review collected by and hosted on G2.com.

Setup and configuration took more effort than expected. We could make it work, but it wasn’t straightforward to get it working exactly the way we wanted.

Email templates: There are lots of predefined templates, but we found many simple, practical templates missing and had to build them from scratch.

Text editor: Felt glitchy and occasionally unpredictable while composing or editing replies.

Subject line control: Editing the email subject line was not easy or obvious, which made certain workflows (like clarifying or standardizing subjects) clunky.

Ticket updates: Changing key ticket details after the fact (for example, correcting the customer on a ticket) was harder than it should be.

Spam handling: We couldn’t find a way to configure our own spam rules. Maybe it’s available, but it appears tied to a higher-priced plan.

UI/UX: Not terrible, but not intuitive. There are a lot of details and options scattered around, which often obscured the main picture and slowed us down.

Trial length: 15 days felt too short. We barely scratched the surface—probably used a quarter of the features—before the trial ended.

Pricing tiers: The feature matrix gave us the impression that a few small yet important capabilities live only in the most expensive plan. Our ideal would be the entry plan plus a couple of add‑ons, but that doesn’t seem possible. Review collected by and hosted on G2.com.