Zoho Desk Pricing Overview

Free Trial

G2 Deals Offer

Exclusive savings on Zoho Desk through G2 Deals

With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.

How to claim this offer

Sign up for a free trial by clicking the claim offer button and using code "ZDESKG2DEALS." When you decide to purchase you will receive 50% off all plans, (up to $100).

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Deals

$7-20/agent/month

$14-40/agent/month

50% Off

FREE

$0.00

Completely Free upto 3 agents

Express

$7.00

Features from FREE +

STANDARD

$14.00

Features from EXPRESS +

PROFESSIONAL

$23.00

Features from STANDARD +

ENTERPRISE

$40.00

Features from PROFESSIONAL +

15 Days Free Trial. No credit card required.

Zoho Desk has 5 pricing editions, from $0 to $40. A free trial of Zoho Desk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Zoho Desk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zoho Desk must be conducted with the seller.

Is the free plan really free?
It sure is. You get 3 free agents in the free plan for which you'd have to pay nothing out of your pocket. We won't even ask for a credit card. Let's put it this way - if you're stuck with email support, we are here to make your life better.

How about a free trial?
Jump right in and create your Zoho Desk account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Desk without ever providing a credit card.

Can I change plans during my trial?
Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your curent plan during the trial period.

Am I eligible for any discounts?
Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you're a non-profit or an educational institution.

Pricing information was last updated on October 10, 2024

Download complete pricing listDownload now

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Zoho Desk Pricing Reviews

(2)

Shyamal M.

Manager

Consumer Goods

Mid-Market (51-1000 emp.)

12/7/2023

"Zoho CRM, an easy ticketing solution for every day work in customer service"

5/5

What do you like best about Zoho Desk?

Zoho CRM is one of the best tools for the customer service department, wherein we can easily monitor and download data for proper resolution. Apart form this the support team is always available in assiting in helping implement work related requirments. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

The pricing plan of Zoho CRM needs to be reviewed, for mid size company Zoho needs to have flexible payment options. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

It is helping in monitoring the customer interaction, where in qualitative feedback can shared with the agents. Robust Data availability wherein we can alert various departments of flows on customer ineratctions and complaint resolution. With the dashboard, we can check for the customer feedback, conversation thread and accordingly take progressive approach to resolve the issue. Monitoring is the most imprtant aspect of ZOHO, wherein we can appraise the management of the trends and effective approach in resolving customer escalations. Review collected by and hosted on G2.com.

Response from Micheal Jeshua Aswin of Zoho Desk

edit

Hi, Shyamal.

Thank you for the great feedback. Keep exploring the features and your suggestions coming.

Regards - Ash | Zoho Desk

Customer S.

Director

Small-Business (50 or fewer emp.)

10/31/2025

"Streamlined Support, but Setup and Usability Need Work"

0.5/5

What do you like best about Zoho Desk?

It does its core job well. Once we got the basics set up, we spent less time replying to customer emails and our support workflow felt more organized. Ticket routing and the general “single inbox for support” approach helped us streamline responses and keep conversations in one place.

Performance and reliability were solid during the trial. We didn’t hit outages and the system felt responsive. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Setup and configuration took more effort than expected. We could make it work, but it wasn’t straightforward to get it working exactly the way we wanted.

Email templates: There are lots of predefined templates, but we found many simple, practical templates missing and had to build them from scratch.

Text editor: Felt glitchy and occasionally unpredictable while composing or editing replies.

Subject line control: Editing the email subject line was not easy or obvious, which made certain workflows (like clarifying or standardizing subjects) clunky.

Ticket updates: Changing key ticket details after the fact (for example, correcting the customer on a ticket) was harder than it should be.

Spam handling: We couldn’t find a way to configure our own spam rules. Maybe it’s available, but it appears tied to a higher-priced plan.

UI/UX: Not terrible, but not intuitive. There are a lot of details and options scattered around, which often obscured the main picture and slowed us down.

Trial length: 15 days felt too short. We barely scratched the surface—probably used a quarter of the features—before the trial ended.

Pricing tiers: The feature matrix gave us the impression that a few small yet important capabilities live only in the most expensive plan. Our ideal would be the entry plan plus a couple of add‑ons, but that doesn’t seem possible. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Customer support. It does its core job well. Once we got the basics set up, we spent less time replying to customer emails and our support workflow felt more organized. Ticket routing and the general “single inbox for support” approach helped us streamline responses and keep conversations in one place. Review collected by and hosted on G2.com.

Response from Theo Zoho Desk of Zoho Desk

edit

Hello there,

Thanks for sharing your feedback. We'll forward the concerns with our product team. Also, we can hop on to a call to discuss all the points in detail, you can drop an email to support@zohodesk.com with your availability.

Regards - Theo | Zoho Desk