If you don't have technical experience find an technical person to assist you in setting up the phone system, especially someone who has experience setting it up. Like most VoIP system, they expect you to do it yourself with remote support. 8x8 is a great system if it is setup correctly by someone who knows the system.
Customer was paying $1500 a month with AT&T and now he is paying $135 a month with 8x8 and getting more features.
The ability to answer business calls from anywhere in the world has been helpful.
We don't need a receptionist to answer our phones anymore, saving us money.
The auto attendant routes calls for quickly to the right department, to give the customer a better experience.
Voicemails are routed to the correct department.
Sales people don't have to sit at their desk to receive a sales call by using the 8x8 app, they can receive calls anywhere, never missing a sales opportunity.
During power outages, we never miss a call, as the system continues to route calls to our cell phones.
Our old phone system ran out of extensions as our company was growing. We will never run out of extensions with 8x8, as we add new extensions as needed.