Nextiva Pricing Overview

I find Nextiva's ability to facilitate communication with different people in the US with good quality vital for operations. It enables me to communicate with customers effectively, which is essential for my service. I appreciate that Nextiva meets my needs where previous solutions like OpenPhone could not, particularly regarding cold calling capabilities. Its straightforward setup, despite an initial wait time, contributes positively to my experience. Additionally, the reliability and quality of calls, which are crucial for my operations since downtime could severely impact the service, are impressive. Furthermore, the price seems reasonable for the value it provides. Review collected by and hosted on G2.com.

I found setting up Nextiva took longer than expected, as I had to wait a few hours for the account to sync in, contrary to what the sales agent mentioned. I would have preferred a quicker setup process so I could use the service immediately after purchase. Additionally, while the pricing seems fair for the service provided, I would still appreciate a lower cost. Review collected by and hosted on G2.com.

When we moved to Nextiva in 2018 both the support and tools were really good. With Nextiva we were able to take our entire company virtual in 2020 and while we had to add some workarounds for some features such as callboard. Wallboard was designed to run on a monitor in an office and we had to get really creative to find a solution that worked first for distributed offices and then later for a fully remote workforce. Review collected by and hosted on G2.com.

We've been a Nextiva customer since 2018 running a contact center and business phone environment for an almost 300-person team. What initially seemed like a solid platform has become increasingly difficult to work with as our needs have grown.

Call quality has been a persistent problem. Dropped and lost calls come up regularly in client and staff feedback. Every time we've raised this with Nextiva support, the response has been the same: the issue is on our end — poor network connection or user error. We've never been able to get Nextiva to own a single call quality incident, and frankly there's no tooling in the platform that would allow either side to prove it one way or the other.

The reporting and analytics situation is genuinely frustrating. The contact center and business phone systems report separately, with no native way to connect them. Trying to trace a call from the auto-attendant through the contact center queue to an individual agent's phone line requires manually exporting data from multiple places and reconciling it by hand. Reports are also complex to build and not particularly intuitive — supervisors who need quick visibility into what's happening don't get it.

When we raised these limitations and asked about an upgrade path, Nextiva's best solution was to split our users across two separate platforms — leaving business phone users on the legacy system with no AI features and no unified reporting without a third-party add-on at additional cost. That's not an upgrade, that's a workaround.

We've made the decision to move to a different platform and asked the Nextiva team to work with us to exit the contract gracefully. They have been 'working on it' for over 6 months and there's every appearance that they intend to hold us hostage to the current contract despite acknowledging the gaps in their tools. Use caution when contracting with them and make sure you understand what you're signing up for. Their contracts silently auto-renew for multiple years and are difficult to exit, even when their team has acknowledged that they have no working solution for us. Review collected by and hosted on G2.com.