Nextiva Pricing Overview

Core

Starting at $15.00

1 User Per Month

For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Engage

Starting at $25.00

1 Agent Per Month

For growing teams! Equip your sales and service teams to deliver fast, personalized experiences at scale with automation, advanced service tools, multi-site management, customizable workflows, intelligent routing, and real-time performance insights.

Power Suite CX

Starting at $75.00

1 Agents Per Month

For sales & service teams! Deliver inbound and outbound service across two essential channels—voice and web chat—with built-in journey orchestration, automations, intelligent routing, and unified customer context. Everything you need to create a seamless, scalable customer experience.

Essential

$75.00

1 Agents Per Month

Start your contact center here! Empower your team to deliver exceptional support across voice and web chat—the channels your customers use most. With built-in journey orchestration, smart automations, and intelligent routing, you’ll resolve issues faster, personalize every interaction, and scale with ease as you grow.

Professional

1 Agents

For teams ready for more! Built on everything in Essential, this tier adds support for more channels, along with dynamic scripting, intelligent routing, and self-service powered by easy-to-build workflows. Equip supervisors with the insights they need to optimize team performance and deliver consistent, high-impact service as you grow.

Premium

1 Agents Per Month

Premium support without limits! Built on everything in Professional, this tier unlocks unlimited channels, limitless intelligent routing, and secure in-conversation payments. Streamline complex customer journeys with advanced workflows—and give your team everything they need to deliver fast, secure, and seamless experiences at scale.

Download complete pricing listDownload now

Top-Rated Alternatives

View All Alternatives

Nextiva Alternatives Pricing

The following is a quick overview of editions offered by other VoIP Providers

3CX 3CX SMB	Free10 Users	Free for up to 10 users. Next-gen phone system Bring your own SIP Trunk WFH: remote-enable teams Live Chat Team Messaging WhatsApp Video Conferencing Holiday & Business Hours Routing 3CX Talk Links Mobile & Desktop Apps Ring Group & Welcome Message Max 3 Deskphones Show More
Aircall Essentials	$30User/Month (Billed Annually - 3 User Minimum)	Improves the performance of any team Unlimited users Unlimited inbound calls (toll-free excluded) Integrations and API Smart queuing Phone Support Instant numbers Custom music and messages Opening hours IVR (Vocal server) Ring groups Assign & comment calls Call recording Analytics Conference call Tags Warm & blind transfers Pause resume recording Show More
RingEX Core	$30.001 User Per Month	A reliable, core phone system to get your business up and running Unlimited domestic calling SMS and MMS IVR Google, Microsoft apps, and access to APIs Single sign-on Analytics for IT Administrators Show More

Various alternatives pricing & plans

Pricing information for the above various Nextiva alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Nextiva Pricing Reviews

(2)

Verified User in Wholesale

Small-Business (50 or fewer emp.)

6/17/2022

"Reliable, good quality and relatively easy to use"

5/5

What do you like best about Nextiva?

Implementation was easy with great support and the phones and service work perfectly. Have had zero downtime since installation. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

The only negative I have encountered so far is that the more advanced features require some hand holding to learn how to use. Review collected by and hosted on G2.com.

Recommendations to others considering Nextiva:

Definitely recommend considering Nextiva. We shopped around before making our decision and so far Nextiva has proven to be the best for the price. Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

Call management and improved automation and sophistication of our phone system. Review collected by and hosted on G2.com.

Response from Fabio Dias of Nextiva

edit

Hello there. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva and that our services have been of great help to your company. Should you need anything, don't hesitate to let us know.

Julie A.

Owner

Small-Business (50 or fewer emp.)

5/14/2025

"Beware: Hidden Auto-Renewal Traps — $1,173 Surprise Fee"

0.5/5

What do you like best about Nextiva?

Unfortunately, not much. The service was inconsistent, and the mobile app was unreliable, ultimately pushing me to find a provider with a more stable platform and better user experience. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

I’ve been a loyal Nextiva customer for over four years, and this is how they chose to treat me on the way out.

When I recently tried to cancel, I was hit with an early termination fee because, unbeknownst to me, my account had been auto-renewing into one-year contracts, without my consent. At no point did I authorize these renewals, sign off on them, or receive proper notification. I was shocked to learn I was being held to terms I never explicitly agreed to.

Their justification? A vague clause buried in their Terms & Conditions (which were linked in a 2019 contract. No clear disclosure. No affirmative consent. No reminder emails. Nothing that would hold up under California’s strict automatic renewal laws.

Nextiva’s practices are not only deceptive — they may also be illegal. I’ve already filed formal complaints with the California Attorney General, the FTC, and the BBB. I’ve also notified my network of fellow business owners and professionals to steer clear.

Bottom line: If you’re a small business trying to build something honest, don’t tie yourself to a company that plays games like this. Review collected by and hosted on G2.com.

Response from Katherine Skorny of Nextiva

edit

Hi Julie,

Our team has already been in touch, but if you need anything else in the future, we’re here to help. You can always reach us at reviews@nextiva.com with your account number, and we’ll make sure it gets to the right team.

- Katherine from Nextiva