[ Nextiva Reviews ](https://www.g2.com/products/nextiva/reviews) [ Nextiva Reviews ](https://www.g2.com/products/nextiva/reviews) # Nextiva Pricing Overview [Editedit](https://my.g2.com/nextiva/pricings) Free Trial ## Nextiva Pricing Key Insights Last updated on Apr 09, 2026 * * * Nextiva offers **6 pricing editions** , starting at **$15**. Nextiva pricing tiers are designed to support different usage levels and team sizes. Nextiva also offers a **free trial**. Compare the Nextiva pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Nextiva** for **custom pricing**. * * * Core — $15 / 1 User Per Month Engage — $25 / 1 Agent Per Month Power Suite CX — $75 / 1 Agents Per Month Essential — $75 / 1 Agents Per Month Professional — Contact Us / 1 Agents Premium — Contact Us / 1 Agents Per Month Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Core Starting at $15.00 1 User Per Month For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness. - Inbound & Outbound Voice - Business SMS - Video Meetings - Screen share & file share - Call routing - Team chat & collaboration - Mobile app Show More Engage Starting at $25.00 1 Agent Per Month For growing teams! Equip your sales and service teams to deliver fast, personalized experiences at scale with automation, advanced service tools, multi-site management, customizable workflows, intelligent routing, and real-time performance insights. - Call Center & queuing\* - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - Inbound sales and service call center - Web chat: Live & bot Show More Power Suite CX Starting at $75.00 1 Agents Per Month For sales & service teams! Deliver inbound and outbound service across two essential channels—voice and web chat—with built-in journey orchestration, automations, intelligent routing, and unified customer context. Everything you need to create a seamless, scalable customer experience. - Voice & web chat - Blended inbound & outbound calling - AI transcription & summarization - Customizable intelligent and skills-based routing Show More Essential $75.00 1 Agents Per Month Start your contact center here! Empower your team to deliver exceptional support across voice and web chat—the channels your customers use most. With built-in journey orchestration, smart automations, and intelligent routing, you’ll resolve issues faster, personalize every interaction, and scale with ease as you grow. - Omnichannel capabilities - Full workflow engine for journey orchestration - Transcription & summarization - Customizable intelligent and skills-based routing Show More Professional Contact Us 1 Agents For teams ready for more! Built on everything in Essential, this tier adds support for more channels, along with dynamic scripting, intelligent routing, and self-service powered by easy-to-build workflows. Equip supervisors with the insights they need to optimize team performance and deliver consistent, high-impact service as you grow. - Advanced self-service capabilities - Real-time supervisor support - Secure payment agent assist (PCI-DSS) - Progressive & predictive dialing Show More Premium Contact Us 1 Agents Per Month Premium support without limits! Built on everything in Professional, this tier unlocks unlimited channels, limitless intelligent routing, and secure in-conversation payments. Streamline complex customer journeys with advanced workflows—and give your team everything they need to deliver fast, secure, and seamless experiences at scale. - Full workforce management (WFM) - Unlimited skills-based routing - Advanced analytics Show More Pricing information for Nextiva is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Nextiva must be conducted with the seller. Pricing information was last updated on April 23, 2026 Show More Download complete pricing list[DownloadDownload now](#) ## Nextiva Pricing FAQs Generated using AI ### Is Nextiva free, or does it offer a free trial? Nextiva does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does Nextiva cost in 2026? According to G2 data, Nextiva pricing in 2026 starts at $15.00 and can reach $75.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Nextiva's official pricing page for the most current details. ### Who is Nextiva pricing best suited for? According to G2 reviewers, Nextiva's pricing is best suited for small businesses seeking a professional, scalable VoIP system without heavy IT overhead. The Core plan appeals to solo operators and micro-teams in industries like insurance, real estate, healthcare, and legal services who need reliable calling, SMS, and voicemail at an accessible price. The Engage tier fits growing teams needing call center functionality and reporting. G2 reviews from mid-market companies in hospitality, manufacturing, and financial services highlight the Power Suite and Essential plans for managing multi-site operations. Enterprise users with complex contact center needs gravitate toward the Professional and Premium tiers, though some note the pricing requires careful contract evaluation. ### What are the key differences between the free and paid versions of Nextiva? Nextiva does not offer a permanent free version, but G2's pricing data for Nextiva confirms a free trial is available for evaluation. The entry-level Core plan starts at $15.00 per month and includes voice, SMS, video meetings, call routing, team chat, and a mobile app. Nextiva's higher tiers unlock progressively advanced capabilities: the Engage plan at $25.00 per month adds call center queuing, advanced reporting, and web chat, while the Power Suite CX and Essential plans at $75.00 per month introduce AI transcription, omnichannel tools, and intelligent routing. Professional and Premium tiers require custom pricing and add workforce management, predictive dialing, and unlimited routing. ### Is Nextiva considered good value for its pricing? Nextiva is broadly considered good value, particularly for small and mid-market businesses. G2 reviewers frequently highlight cost savings compared to traditional phone providers like AT&T, Verizon, and Comcast, with several noting reductions of 50% or more on monthly bills. High ratings paired with occasional pricing complaints suggest Nextiva sits in the premium tier of VoIP providers. G2 reviewers in construction, healthcare, and insurance praise the feature-to-price ratio, while some mid-market and enterprise users flag that advanced features, add-ons, and multi-year contracts can make costs climb. Reviewers switching from RingCentral and Vonage consistently cite Nextiva as the better value, reinforcing its competitive positioning despite not being the cheapest option available. [ ![Ultatel](https://images.g2crowd.com/uploads/product/hd_favicon/487033156eb0aa83f472f79ed1b6d200/ultatel.svg "Ultatel") Sponsored Ultatel 4.7/5 (51) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5 (430) ](https://www.g2.com/products/3cx/reviews) [ ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") Aircall 4.4/5 (1,560) ](https://www.g2.com/products/aircall/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5 (1,341) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/nextiva/competitors/alternatives) ## Nextiva Alternatives Pricing The following is a quick overview of editions offered by other [VoIP Providers](https://www.g2.com/categories/voip-providers) | ![3CX](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg) [3CX](https://www.g2.com/products/3cx/reviews) ##### 3CX SMB | Free10 Users | Free for up to 10 users. - Next-gen phone system - Bring your own SIP Trunk - WFH: remote-enable teams - Live Chat - Team Messaging - WhatsApp - Video Conferencing - Holiday & Business Hours Routing - 3CX Talk Links - Mobile & Desktop Apps - Ring Group & Welcome Message - Max 3 Deskphones [Show More](javascript:void(0);) | | ![Aircall](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png) [Aircall](https://www.g2.com/products/aircall/reviews) ##### Essentials | $30User/Month (Billed Annually - 3 User Minimum) | Improves the performance of any team - Unlimited users - Unlimited inbound calls (toll-free excluded) - Integrations and API - Smart queuing - Phone Support - Instant numbers - Custom music and messages - Opening hours - IVR (Vocal server) - Ring groups - Assign & comment calls - Call recording - Analytics - Conference call - Tags - Warm & blind transfers - Pause resume recording [Show More](javascript:void(0);) | | ![RingEX](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png) [RingEX](https://www.g2.com/products/ringex/reviews) ##### Core | $30.001 User Per Month | A reliable, core phone system to get your business up and running - Unlimited domestic calling - SMS and MMS - IVR - Google, Microsoft apps, and access to APIs - Single sign-on - Analytics for IT Administrators [Show More](javascript:void(0);) | Various alternatives pricing & plans Free Trial Pricing information for the above various Nextiva alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Nextiva Pricing Reviews (2) AF Andrew F. Principal Small-Business (50 or fewer emp.) 6/24/2024 More Options - "Definitely a 5-star company!" 5/5 What do you like best about Nextiva? I have been a Nextiva customer for many years. The service is reliable, user-friendly and well priced - and its customer service is excellent! It has many meatures which make it a one-etop shop (VoIP, Contact Center Software, UCaaS Platforms and Call Center Infrastructure (CCI) Software) and they work seamlessly together. Review collected by and hosted on G2.com. What do you dislike about Nextiva? No downside so far; What minimal difficulties I initially had (undoubtedly due to my lack of tech smarts) were easily overcome by their customer service.. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? It allows seamless integation of multiple communication needs. Review collected by and hosted on G2.com. Show More Response from Alexandra Lueck of Nextiva [Editedit](https://www.g2.com/survey_responses/nextiva-review-9823089/official_response/edit) Hi Andrew! Thank you so much for being a valued partner & taking the time to leave us a review! - Alex from Nextiva Rating Updated (6/25/2025) Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 3/17/2026 More Options - "Persistent Call Quality Issues, Disconnected Reporting, and a Difficult Contract Exit" 0.5/5 What do you like best about Nextiva? When we moved to Nextiva in 2018 both the support and tools were really good. With Nextiva we were able to take our entire company virtual in 2020 and while we had to add some workarounds for some features such as callboard. Wallboard was designed to run on a monitor in an office and we had to get really creative to find a solution that worked first for distributed offices and then later for a fully remote workforce. Review collected by and hosted on G2.com. What do you dislike about Nextiva? We've been a Nextiva customer since 2018 running a contact center and business phone environment for an almost 300-person team. What initially seemed like a solid platform has become increasingly difficult to work with as our needs have grown. Call quality has been a persistent problem. Dropped and lost calls come up regularly in client and staff feedback. Every time we've raised this with Nextiva support, the response has been the same: the issue is on our end — poor network connection or user error. We've never been able to get Nextiva to own a single call quality incident, and frankly there's no tooling in the platform that would allow either side to prove it one way or the other. The reporting and analytics situation is genuinely frustrating. The contact center and business phone systems report separately, with no native way to connect them. Trying to trace a call from the auto-attendant through the contact center queue to an individual agent's phone line requires manually exporting data from multiple places and reconciling it by hand. Reports are also complex to build and not particularly intuitive — supervisors who need quick visibility into what's happening don't get it. When we raised these limitations and asked about an upgrade path, Nextiva's best solution was to split our users across two separate platforms — leaving business phone users on the legacy system with no AI features and no unified reporting without a third-party add-on at additional cost. That's not an upgrade, that's a workaround. We've made the decision to move to a different platform and asked the Nextiva team to work with us to exit the contract gracefully. They have been 'working on it' for over 6 months and there's every appearance that they intend to hold us hostage to the current contract despite acknowledging the gaps in their tools. Use caution when contracting with them and make sure you understand what you're signing up for. Their contracts silently auto-renew for multiple years and are difficult to exit, even when their team has acknowledged that they have no working solution for us. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? At this point, Nextiva is creating more problems for my business than it is solving. We operate a contact center alongside a business phone environment, and Nextiva has acknowledged they have no solution that integrates the two — yet they continue to auto-renew contracts in 3-year terms without any proactive notice or outreach. We only became aware of our renewal terms when we began evaluating alternatives. To make matters worse, the original agreement was signed by an individual at our company who did not have the authority to execute contracts of that size. While we recognize that vendor due diligence has limits, the title and seniority level of the individual involved should have raised a flag, and Nextiva pushed the deal through regardless. We have raised this concern directly with Nextiva. When we asked about an upgrade path, their best offer was to split our users across two separate platforms with no unified reporting and no AI features for users left on the legacy system. That's not a solution — it's a workaround that creates more administrative burden and more cost. For a business that depends on reliable, connected communication tools, Nextiva has not delivered, and their response to every service issue has been to attribute the problem to our network or our users rather than their platform. Review collected by and hosted on G2.com. 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