Nextiva Pricing Overview

Free Trial

Core

Starting at $15.00

1 User Per Month

For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Engage

Starting at $25.00

1 Agent Per Month

For growing teams! Equip your sales and service teams to deliver fast, personalized experiences at scale with automation, advanced service tools, multi-site management, customizable workflows, intelligent routing, and real-time performance insights.

Power Suite CX

Starting at $75.00

1 Agents Per Month

For sales & service teams! Deliver inbound and outbound service across two essential channels—voice and web chat—with built-in journey orchestration, automations, intelligent routing, and unified customer context. Everything you need to create a seamless, scalable customer experience.

Essential

$75.00

1 Agents Per Month

Start your contact center here! Empower your team to deliver exceptional support across voice and web chat—the channels your customers use most. With built-in journey orchestration, smart automations, and intelligent routing, you’ll resolve issues faster, personalize every interaction, and scale with ease as you grow.

Professional

1 Agents

For teams ready for more! Built on everything in Essential, this tier adds support for more channels, along with dynamic scripting, intelligent routing, and self-service powered by easy-to-build workflows. Equip supervisors with the insights they need to optimize team performance and deliver consistent, high-impact service as you grow.

Premium

1 Agents Per Month

Premium support without limits! Built on everything in Professional, this tier unlocks unlimited channels, limitless intelligent routing, and secure in-conversation payments. Streamline complex customer journeys with advanced workflows—and give your team everything they need to deliver fast, secure, and seamless experiences at scale.

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Top-Rated Alternatives

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Nextiva Alternatives Pricing

The following is a quick overview of editions offered by other VoIP Providers

3CX 3CX SMB	Free10 Users	Free for up to 10 users. Next-gen phone system Bring your own SIP Trunk WFH: remote-enable teams Live Chat Team Messaging WhatsApp Video Conferencing Holiday & Business Hours Routing 3CX Talk Links Mobile & Desktop Apps Ring Group & Welcome Message Max 3 Deskphones Show More
Aircall Essentials	$30User/Month (Billed Annually - 3 User Minimum)	Improves the performance of any team Unlimited users Unlimited inbound calls (toll-free excluded) Integrations and API Smart queuing Phone Support Instant numbers Custom music and messages Opening hours IVR (Vocal server) Ring groups Assign & comment calls Call recording Analytics Conference call Tags Warm & blind transfers Pause resume recording Show More
RingEX Core	$30.001 User Per Month	A reliable, core phone system to get your business up and running Unlimited domestic calling SMS and MMS IVR Google, Microsoft apps, and access to APIs Single sign-on Analytics for IT Administrators Show More

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Nextiva alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Nextiva Pricing Reviews

(2)

Kiara M.

Agency Innovation and Client Relations Manager

Small-Business (50 or fewer emp.)

10/23/2023

"Roman was quick and efficient"

5/5

What do you like best about Nextiva?

I like that the chat feature is just as effective as calling in to the company. They also have several guides available to make changing stuff easier. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

The long wait times on chat as well as when you call in. Review collected by and hosted on G2.com.

Response from Alexandra Lueck of Nextiva

edit

Hi Kiara!

Thank you for taking the time to leave us a review! The chat feature is awesome, I am so happy to hear you are getting great utilization out of the feature! I apologize about your long wait times, our support team does there best to get to everyone in a timely manner. Please reach out to me in the meantime at reviews@nextiva.com if you have any immediate issues.

- Alex from Nextiva

Julie A.

Owner

Small-Business (50 or fewer emp.)

5/14/2025

"Beware: Hidden Auto-Renewal Traps — $1,173 Surprise Fee"

0.5/5

What do you like best about Nextiva?

Unfortunately, not much. The service was inconsistent, and the mobile app was unreliable, ultimately pushing me to find a provider with a more stable platform and better user experience. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

I’ve been a loyal Nextiva customer for over four years, and this is how they chose to treat me on the way out.

When I recently tried to cancel, I was hit with an early termination fee because, unbeknownst to me, my account had been auto-renewing into one-year contracts, without my consent. At no point did I authorize these renewals, sign off on them, or receive proper notification. I was shocked to learn I was being held to terms I never explicitly agreed to.

Their justification? A vague clause buried in their Terms & Conditions (which were linked in a 2019 contract. No clear disclosure. No affirmative consent. No reminder emails. Nothing that would hold up under California’s strict automatic renewal laws.

Nextiva’s practices are not only deceptive — they may also be illegal. I’ve already filed formal complaints with the California Attorney General, the FTC, and the BBB. I’ve also notified my network of fellow business owners and professionals to steer clear.

Bottom line: If you’re a small business trying to build something honest, don’t tie yourself to a company that plays games like this. Review collected by and hosted on G2.com.

Response from Katherine Skorny of Nextiva

edit

Hi Julie,

Our team has already been in touch, but if you need anything else in the future, we’re here to help. You can always reach us at reviews@nextiva.com with your account number, and we’ll make sure it gets to the right team.

- Katherine from Nextiva

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