UCaaS Platforms reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella.
UCaaS products offer features provided by collaborative point solutions such as VoIP software, video conferencing software, internal communications software, and other team collaboration software types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium.
While UCaaS products provide extensive functionality themselves, many will integrate with outside content management systems or contact center software depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel.
To qualify for inclusion in the UCaaS category, a product must:
Zoom brings teams together to get more done in a frictionless and secure video environment. Our easy, reliable, and innovative video-first unified communications platform provides video meetings, voice, webinars, and chat across all devices and spaces. Visit zoom.com. -- Zoom Meetings & Chat -- Zoom Phone -- Zoom Video Webinars -- Zoom Rooms & Conference Room Connector -- App Marketplace
Empower employees to work together efficiently from anywhere by bringing together presence, instant messaging (IM), audio, video and web conferencing, enterprise voice, and visual voicemail into one client on your desktop.
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple Unified Communications platform (Voice, Video, and Contact Center). For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.
Built entirely from the ground up on Google Cloud Platform, Dialpad Talk is a business phone system that provides unmatched mobility, flexibility, and security to more than 62,000+ of the world’s most innovative businesses. Dialpad Talk includes native Voice Intelligence features like real-time transcription and post-call summaries with highlighted action items. Dialpad directly integrates with other business-critical cloud applications such as G Suite, Salesforce, and Zendesk for maximum produc
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels — voice, video, collaboration, SMS, chat, and surveys — together in one place. This helps businesses access the information they need to provide amazing customer experiences and drive business results. Intelligence and automation are built in, so you
Easy to Deploy, All-in-One Cloud Communications Allow Your Office to Go Wherever You Go. Intermedia Unite is an award-winning, highly reliable, fully integrated, cloud-based phone system that helps small businesses keep employees connected, lower costs, simplify management, and increase employee productivity--from wherever. With complimentary mobile and desktop apps Unite users to stay seamlessly connected wherever they go, on virtually any communication device. Getting starting has never been
Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere around the globe. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device, and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring the maximu
Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers Genesys Cloud simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build st
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package o
With the Avaya Equinox (Avaya Workplace), Avaya embeds communications directly into the applications, browsers and devices your employees use every day to create a single, powerful gateway for calling, messaging, conferencing and collaboration. We free people from their desktop and give them a more natural and efficient way to connect, communicate and share – when, where and how they want.
With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.
CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manag
RingCentral harnesses the power of the cloud to help today’s modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes beyond cloud PBX, combining voice, team messaging, collaboration, video conferencing, online meetings, and contact center capabilities. Available across multiple devices—from smartphones, tablets, and computers to desk phones RingCentral’s unified
Avaya Aura Communication Manager is an open, extensible IP telephony platform that can be deployed as an IP PBX or feature server supporting a SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments. Communication Manager provides 700+ PBX features, high reliability and scalability, and advanced features for productivity and mobility. Built-in capabilities include conferencing and contact center applications. A wide range of servers, gateways, and analog, dig
8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools: • Cloud phone service—Reliable, feature-rich cloud based phone service • Advanced call forwarding—Never miss an important call again by forwarding your office calls to your
Zoiper is a trusted source in supporting the businesses of Service Providers, call centers, VoIP integrators, mobile operators, and many businesses requiring immediate VoIP capabilities and compatibility implementation through service-independent softphone applications.
Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.
At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition between calling, meeting, chatting, and content sharing, and collaborate on any device, whenever and wherever they choose.
Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud.
Get Unlimited Local Minutes for your Business as low as $18.99/mo––––– VirtualPBX provides hosted VoIP PBX phone services that give small and medium growing businesses a professional, fully automated call answering and routing solution
Call Center for Skype is a software based Skype IP PBX that allows you to implement a Skype system with auto-attendant, interactive voice response, automatic call distribuiton, call recording, and voicemail capabilities.
8x8 Express is an easy-to-use cloud-based phone system that includes unlimited calling within the U.S. and Canada, HD video conferencing, business SMS and team chat. It comes pre-configured and can be set up instantly so that your business can start making and receiving calls in less than 5 minutes. It includes a dedicated phone number for your business with your area code of choice and offers features such as auto attendant, business schedule, voicemail and intelligent call routing so that you
All-in-one hosted unified communications platform that enables your team to work from anywhere. With reliable voice, video, and messaging integrated in one solution, we connect you wherever you are — and however you need.
Fusion360 provides you with the stability of a traditional PBX phone system and the advanced unified communications features that only a next generation cloud-based solution can offer. From desktop to tablet, and from handset to smartphone, our device agnostic service was designed from the start to be flexible, with customized solutions serving each customer's unique needs. Bringing it all together in one solution, Fusion is your single source for the cloud, with SIP trunking, contact center, co
RingCentral Engage Digital enables companies to manage all their digital customer care channels within a single platform. As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and leveling the flow during peak periods, ultimately impacting customer satisfaction. Over 13.5 millions messages coming from various sources (email, chat, messaging, social media, etc.) are categorized, prioritized and dispatched t
UCaaS stands for unified communication as a service and is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms will offer communication channels such as instant messaging, VoIP, and video conferencing with a number of other cherry-picked collaboration tools like screen sharing, whiteboarding, and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile phones, and proprietary hardware if a service provides it.
Businesses have been leveraging unified communications (UC) systems for decades, but these older solutions required extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings UC into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to nonenterprise companies.
Key Benefits of UCaaS Platforms
Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits.
Savings — When a business covers all their communication channels with point solutions, the cost of licenses and monthly payments adds up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down out-of-the-box solution to save money as well.
Increased efficiency — One issue with point solution communication solutions is there isn’t a guarantee that they will integrate with one another. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel that need to continue in another. When teams use UCaaS, they can move between different communication channels without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it.
Enhanced collaboration potential — While businesses have the option to use point solutions for communication and collaboration, it’s a toss up whether those solutions integrate with one another. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. UCaaS products easily allow teams to use collaboration tools alongside conferencing solutions simultaneously, which bolsters fruitful brainstorming sessions and meaningful conversations.
The beauty of UCaaS is that it’s universally helpful regardless of industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find boons in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions.
There are two main distinctions buyers can make when looking for UCaaS products: internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system or an out-of-the-box, multi-tenant system.
Internal use — UCaaS products that support internal communications will provide collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features buyers expect. Internal-facing UCaaS products will provide integrations with content management solutions to ease file sharing and storage needs.
External use — UCaaS for external use will serve as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information.
Single-tenant systems — A single-tenant system is built for a specific client by a UCaaS provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive, however. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly.
Multi-tenant systems — Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively less customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs.
A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive.
Instant messaging — One of the basic features of a UCaaS is 1:1 and group instant messaging. Users have the ability to either message each other directly or send messages to a group.
VoIP conferencing — Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices.
Video conferencing — Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP.
Screen sharing — Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or of a specific program.
File sharing — Users have the ability to share files with one another using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems.
Whiteboard — UCaaS products that heavily emphasize internal collaboration will often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing.
Automated attendant — An automated attendant automatically routes calls throughout an enterprise. This is especially useful for companies that require an expansive PBX phone system.
Voicemail to email — One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP.
Voicemail transcription — Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files.