# Best Enterprise VoIP Providers *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)* Products classified in the overall VoIP Providers category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business VoIP Providers to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business VoIP Providers category. In addition to qualifying for inclusion in the VoIP Providers category, to qualify for inclusion in the Enterprise Business VoIP Providers category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 417 ### Category Stats (May 2026) - **Average Rating**: 4.36/5 (↑0.01 vs Apr 2026) - **New Reviews This Quarter**: 579 - **Buyer Segments**: Small-Business 57% │ Mid-Market 35% │ Enterprise 7% - **Top Trending Product**: Phone2 (+1.976) *Last updated: May 13, 2026* ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 60,200+ Authentic Reviews - 417+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top VoIP Providers at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,500 reviews) | Managed business phone setup with support | "[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)" | | 2 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,323 reviews) | Unified calling, texting, and team communication | "[Seamless Integration and Exceptional Support](https://www.g2.com/survey_responses/ringex-review-12608346)" | | 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,623 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,335 reviews) | Shared calls, texts, and summaries | "[A Total Game Changer for Shared Calls, Summaries, and Seamless HubSpot/Shopify Sync](https://www.g2.com/survey_responses/quo-review-12739904)" | | 5 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,637 reviews) | Meetings, calls, and collaboration in one suite | "[Webex Suite: Reliable All-in-One Collaboration with Great Audio/Video Quality](https://www.g2.com/survey_responses/webex-suite-review-12654772)" | | 6 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (609 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 7 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (3,995 reviews) | AI-assisted calls with transcripts and CRM context | "[Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync](https://www.g2.com/survey_responses/dialpad-connect-review-12550356)" | | 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (870 reviews) | Cloud telephony with SMS and Teams support | "[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)" | | 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,545 reviews) | Sales and support call management | "[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)" | | 10 | [Crexendo](https://www.g2.com/products/crexendo/reviews) | 4.9/5.0 (338 reviews) | — | "[A Forward-Thinking Cloud Communications Leader](https://www.g2.com/survey_responses/crexendo-review-12368316)" | ## Which Type of VoIP Providers Tools Are You Looking For? - [VoIP Providers](https://www.g2.com/categories/voip-providers) *(current)* - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) - [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- **Sponsored** ### 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=71595&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers%2Fmid-market&secure%5Btoken%5D=f7029d92ecb72e1b886e1a4df0a61a1c5f6719e6ad65736432858447f57399d9&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fs%2Fbusiness-voip%3Futm_medium%3Dpaid-ads%26utm_source%3Dg2%26utm_campaign%3D701a600000mZlEx%26utm_content%3Dg2promotions&secure%5Burl_type%5D=paid_promos) --- ## Buyer Guide: Key Questions for Choosing VoIP Providers Software ### How should I choose a VoIP provider? I recommend starting with the calls your team handles most often. If inbound support matters most, prioritize routing, voicemail, missed-call handling, queues, and reporting. If sales outreach is the main use case, focus on CRM sync, call recording, SMS, notes, and follow-up tracking. For distributed teams, test desktop and mobile reliability before committing. ### What do VoIP Providers do? I usually describe VoIP providers' software as cloud-based business phone software for calling. These systems help teams make, receive, route, record, and manage calls across desktop, mobile, and connected devices. Reviewers often connect this category with business numbers, voicemail, SMS, call history, call routing, recordings, and CRM activity. It gives sales, service, and admin teams a cleaner way to manage phone communication across people, locations, and devices. ### Why do businesses use VoIP providers? Across the review data I analyzed, businesses used VoIP Providers when phone work needed to be easier to manage across devices, locations, and teams. Users often describe the value in calling from a computer or mobile app, keeping a dedicated business number, and reviewing past call activity from one system. The main benefits I saw were: - Reviewers like quick setup, simple calling, and business numbers that work across devices. - Sales and service teams value call recording, SMS, voicemail, and CRM call logging. - Admins appreciate user setup, number assignment, routing, and account visibility. - Users often call out support quality when porting, call issues, or billing questions come up. Common pain points include call quality, app freezes, number registration, text setup, pricing, and support follow-through. ### Who uses VoIP Providers primarily? After examining G2 reviewer profiles, I found that VoIP Providers software supports the following users: - **Sales teams:** Place calls, send texts, record conversations, and log follow-up activity. - **Customer service teams:** Manage inbound calls, voicemail, routing, and missed-call follow-up. - **IT admins:** Add users, assign numbers, configure routing, and manage permissions. - **Healthcare offices:** Use business lines for patient communication and appointment-related calls. - **Legal and real estate teams:** Keep client communication tied to dedicated business numbers. - **Small business owners:** Separate business calls from personal phone activity. ### What types of VoIP Providers should I consider? Based on the way reviewers describe the category, I see VoIP Providers falling into these groups: - **Cloud business phone systems:** Best for replacing desk phones with desktop and mobile calling. - **Contact-center-style systems:** Best for routing, queues, call monitoring, and service workflows. - **Sales calling tools:** Best for CRM sync, recordings, notes, call history, and outbound follow-up. - **Virtual number providers:** Best for small teams that need separate business lines or local numbers. - **Unified communication suites:** Best when calling needs to sit beside meetings, messaging, and collaboration. ### What are the core features to look for in VoIP providers? Based on my review of this category, all the strong platforms tend to include core features like: - Business number setup, porting, extensions, and number assignment across teams and locations. - Desktop and mobile calling, voicemail, SMS, and call forwarding as core communication coverage. - Call routing, IVR, queues, missed-call handling, and recording for structured inbound management. - CRM sync, call notes, transcripts, analytics, and searchable call history for post-call visibility. - Admin controls covering users, permissions, billing, devices, and compliance requirements. - Accessible support for outages, porting delays, call quality issues, and text approval processes. ### What trends are shaping VoIP providers right now? From my evaluation of review patterns and current communication platform updates, these themes stand out: - **AI call summaries:** Phone systems are adding summaries, action items, and transcripts to call history. - **UCaaS consolidation:** Buyers are comparing voice, messaging, meetings, and collaboration in the same buying cycle. - **Mobile-first calling:** Distributed teams expect business calling to work reliably across desktop and mobile apps. - **CRM-connected call records:** Sales and service teams want calls, notes, and follow-up history tied to customer records. - **Admin-controlled AI and compliance:** Teams need control over recordings, transcripts, summaries, retention, and access. --- ## What Are the Top-Rated VoIP Providers Products in 2026? ### 1. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 609 **Why buyers love it?:** Webex Calling’s G2 feedback gave me a focused read on business calling tied to the Webex work environment. Users point to clear voice quality, easy call switching, personal rooms, calendars, whiteboards, global meetings, and remote access to teammates. Well suited to teams that already use Webex and want calling to sit close to meetings and virtual collaboration. ### What Do G2 Reviewers Say About Webex Calling? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Calling, finding it simple to set up and connect with others. - Users appreciate the **reliable call quality** of Webex Calling, benefiting from stability and seamless integration within the suite. - Users appreciate the **impeccable call quality** of Webex Calling, enjoying smooth connections and intuitive cloud management. - Users appreciate the **seamless integration** of Webex Calling, enhancing efficiency and connectivity across the organization. - Users enjoy the **easy communication** of Webex Calling, simplifying calls and collaboration from anywhere with numerous features. **Cons:** - Users find the **complex call routing configuration** of Webex Calling overwhelming, especially when trying to automate processes. - Users find the **lack of intuitiveness** in Webex Calling complicates navigation and setup, especially for beginners. - Users experience **slow performance** with Webex Calling, particularly during meetings or on lower bandwidth connections. - Users experience **performance issues** with Webex Calling, noting lag and glitches that affect call quality. - Users desire more **advanced customization options** with Webex Calling to better tailor their experience and preferences. #### What Are Recent G2 Reviews of Webex Calling? **"[Seamless Setup with Powerful Features, Minor Device Switching Hiccups](https://www.g2.com/survey_responses/webex-calling-review-12647737)"** **Rating:** 4.5/5.0 stars *— Kieran P.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12647737) --- **"[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)"** **Rating:** 4.0/5.0 stars *— Soumi C.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066) --- #### What Are G2 Users Discussing About Webex Calling? - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex) ### 2. [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,623 **Why buyers love it?:** In Zoom Phone’s G2 feedback, I noticed its clearest role in cloud-based calling for teams already working inside Zoom. Review sentiment points to easy setup, work-number separation, web portal controls, Salesforce logging, texting, recordings, and global calling support. A good match for teams that want phone calls, meetings, and account activity tied to a familiar Zoom environment. ### What Do G2 Reviewers Say About Zoom Phone? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoom Phone to be **user-friendly** , enjoying its straightforward setup and functionality enhancements. - Users love the **video conferencing capabilities** of Zoom Phone, enhancing collaboration and creating a personal connection remotely. - Users value the **reliability** of Zoom Phone, noting its consistent availability and excellent audio and video quality. - Users value the **easy communication** via Zoom Phone, enjoying seamless integration and reliable call quality. - Users value the **stable video quality** of Zoom Phone, enhancing communication and collaboration during meetings. **Cons:** - Users find the **limited features** of Zoom Phone restrict communication and support capabilities, impacting overall satisfaction. - Users struggle with **Zoom issues** when switching between applications and on slower computer setups. - Users feel that **meeting entry notifications** are unclear, causing confusion with waiting room participants and sharing challenges. - Users express frustration over **missing features** , including poor support options and lack of essential functionalities like faxing. - Users commonly face **connection issues** that disrupt meetings and create frustration with inconsistent experiences across devices. #### What Are Recent G2 Reviews of Zoom Phone? **"[Reliable and Efficient for Seamless Business Communication](https://www.g2.com/survey_responses/zoom-phone-review-12651785)"** **Rating:** 4.0/5.0 stars *— Prabhu B.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12651785) --- **"[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)"** **Rating:** 4.0/5.0 stars *— AAYUSH A.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12110885) --- ### 3. [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 17,637 **Why buyers love it?:** As I worked through Webex Suite’s G2 feedback, I read its strongest use case as unified collaboration across meetings, calls, chat, files, and remote teamwork. Reviewers call out video quality, personal meeting links, screen sharing, digital whiteboards, file sharing, meeting summaries, and cross-device access. A strong fit for teams that want voice and video communication housed with broader collaboration tools. ### What Do G2 Reviewers Say About Webex Suite? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Suite, valuing its all-in-one functionality for seamless collaboration. - Users praise the **high-quality video and audio** of Webex Suite, enhancing collaboration across various industries. - Users value the **reliability** of Webex Suite, enjoying seamless connections for their collaborative needs. - Users value the **excellent video and audio quality** of Webex Suite, enhancing remote collaboration seamlessly across teams. - Users commend the **excellent video quality** of Webex Suite, enhancing their collaboration experience seamlessly. **Cons:** - Users experience **slow loading** times and lag, affecting usability and response during important tasks. - Users find Webex Suite to be **not user-friendly** , often struggling with its unintuitive interface and complex setup. - Users experience **performance issues** with Webex Suite, including lagging, cluttered interface, and mobile app freezing. - Users find the **lack of intuitiveness** in Webex Suite can lead to a steep learning curve and user frustration. - Users find the **user interface cluttered and less intuitive** , leading to a frustrating experience, especially for newcomers. #### What Are Recent G2 Reviews of Webex Suite? **"[Webex Suite: Reliable All-in-One Collaboration with Great Audio/Video Quality](https://www.g2.com/survey_responses/webex-suite-review-12654772)"** **Rating:** 4.0/5.0 stars *— Arkajit D.* [Read full review](https://www.g2.com/survey_responses/webex-suite-review-12654772) --- **"[Reliable Tool for Team Communication and Collaboration](https://www.g2.com/survey_responses/webex-suite-review-12695498)"** **Rating:** 5.0/5.0 stars *— Anbuselvam S.* [Read full review](https://www.g2.com/survey_responses/webex-suite-review-12695498) --- #### What Are G2 Users Discussing About Webex Suite? - [How has the Webex App evolved to meet the demands of hybrid work environments and virtual collaboration?](https://www.g2.com/discussions/how-has-the-webex-app-evolved-to-meet-the-demands-of-hybrid-work-environments-and-virtual-collaboration) - 4 comments, 5 upvotes - [How has Webex Meetings catered to the evolving needs of global virtual teams and large-scale webinars?](https://www.g2.com/discussions/how-has-webex-meetings-catered-to-the-evolving-needs-of-global-virtual-teams-and-large-scale-webinars) - 2 comments, 5 upvotes - [What is Webex Meetings used for?](https://www.g2.com/discussions/what-is-webex-meetings-used-for) - 4 comments, 3 upvotes ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,451 **Product Description:** The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle. ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Genesys Cloud CX, allowing quick configurations without IT reliance. - Users value the **innovative and responsive features** of Genesys Cloud CX, enhancing contact center operations and client satisfaction. - Users highly value the **reliability** of Genesys Cloud CX, ensuring seamless access and great business continuity. - Users value the **efficiency** of Genesys Cloud CX, enjoying rapid innovation and improved platform agility in operations. - Users appreciate the **intuitive interface** of Genesys Cloud CX, streamlining customer interactions and enhancing operational efficiency. **Cons:** - Users find the **limited features** in Genesys Cloud CX insufficient, impacting voice translation and reporting capabilities. - Users express frustration over **missing features** such as customization limitations and complex reporting setup in Genesys Cloud CX. - Users find the **complexity of reporting and customization** in Genesys Cloud CX to be time-consuming and non-intuitive. - Users find the **inadequate reporting** features of Genesys Cloud CX frustrating due to complexity and lack of customization options. - Users find the **learning curve steep** , as the UI can overwhelm new users with complex options and unclear instructions. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Flexible, Robust Cloud-Native Platform with Powerful APIs and Analytics](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12383685)"** **Rating:** 5.0/5.0 stars *— Giulia B.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12383685) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 1 comment, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment ### 5. [8x8 Work](https://www.g2.com/products/8x8-work/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 870 **Why buyers love it?:** 8x8 Work’s G2 feedback pointed me toward cloud-based calling for teams that need phone, SMS, and admin controls across devices. Users mention Microsoft Teams use, SMS, admin controls, number transfers, multi-device handoff, IVR setup, and stable cloud telephony. A solid option for teams that want daily calling and texting managed from a cloud phone system. ### What Do G2 Reviewers Say About 8x8 Work? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 8x8 Work, which makes daily communication efficient and straightforward. - Users value the **easy communication** capabilities of 8x8 Work, allowing calls from anywhere via integrations like Microsoft Teams. - Users commend the **reliability** of 8x8 Work, experiencing minimal downtime and consistent call quality throughout their use. - Users value the **efficient customer support** of 8x8 Work, allowing quick access to live assistance and speedy resolutions. - Users appreciate the **all-in-one communication solution** of 8x8 Work, enhancing convenience and efficiency for remote work. **Cons:** - Users report that **customer service response times are slow** , negatively impacting their experience and troubleshooting efforts. - Users report that **customer support is slow** and unhelpful, negatively impacting their overall experience with 8x8 Work. - Users experience **poor customer support** , with slow responses and difficulties in troubleshooting, negatively impacting overall satisfaction. - Users find the **limited features** of 8x8 Work restrictive, especially regarding CRM integrations and analytics capabilities. - Users report **technical issues** like lagging mobile app and login troubles, impacting their overall experience with 8x8 Work. #### Key Features - Phone Calls - Hold Music - Individual Download - Voice Conferencing - Tenancy Flexibility #### What Are Recent G2 Reviews of 8x8 Work? **"[Simple, Easy-to-Navigate Interfaces with All the Info You Need](https://www.g2.com/survey_responses/8x8-work-review-12655856)"** **Rating:** 4.0/5.0 stars *— John T.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12655856) --- **"[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)"** **Rating:** 5.0/5.0 stars *— David H.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12747765) --- #### What Are G2 Users Discussing About 8x8 Work? - [What is 8x8 X Series used for?](https://www.g2.com/discussions/what-is-8x8-x-series-used-for) - [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) - 3 comments - [Why is 8x8 called 8x8?](https://www.g2.com/discussions/why-is-8x8-called-8x8) ### 6. [RingEX](https://www.g2.com/products/ringex/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,323 **Why buyers love it?:** After I reviewed RingEX’s G2 feedback, I placed it around business communication that brings calls, texts, meetings, and internal messages into one system. Reviewers call out Salesforce connection, team lines, call routing, mobile access, call quality, and support for teams working across offices or locations. A strong fit for teams that want client calls and internal communication managed from one VoIP workspace. ### What Do G2 Reviewers Say About RingEX? *AI-generated summary from verified user reviews* **Pros:** - Users find RingEX exceptionally **easy to use** , making communication and collaboration seamless for their teams. - Users value the **helpful customer support** of RingEX, finding it easy to use and reliable for their needs. - Users praise the **high-quality phone calls** of RingEX, noting its ease of use and helpful features for support. - Users value the **reliable connection and helpful support** of RingEX, enhancing their overall communication experience. - Users highlight the **reliability** of RingEX, appreciating its consistent performance and effective support services. **Cons:** - Users find **poor customer support** challenging, often facing unnecessary steps and complications when seeking assistance. - Users find the **complex processes** of RingEX challenging, often requiring support for troubleshooting known issues. - Users find the **customer service challenging** at times, with unnecessary steps complicating support for known issues. - Users often face **call issues** with RingEX, including inadequate logs and poor customer support affecting functionality. - Users find the **customer support difficult to deal with** at times, causing frustration during troubleshooting. #### What Are Recent G2 Reviews of RingEX? **"[Unified Workflow with AI: Reliable and Highly Efficient](https://www.g2.com/survey_responses/ringex-review-12725076)"** **Rating:** 4.5/5.0 stars *— Youcef A.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12725076) --- **"[Seamless Integration and Exceptional Support](https://www.g2.com/survey_responses/ringex-review-12608346)"** **Rating:** 5.0/5.0 stars *— Javier M.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12608346) --- #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) ### 7. [Nextiva](https://www.g2.com/products/nextiva/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,500 **Why buyers love it?:** Nextiva’s G2 reviews led me to its fit in business phone setup where call handling, texting, and support quality matter. Users point to call forwarding, voicemail, business texting, Microsoft Teams connection, easy navigation, and long-term service support. Works well for teams that want a dependable phone system with help close at hand during setup and daily use. ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** of Nextiva, ensuring quick assistance and efficient setup processes. - Users praise the **ease of use** of Nextiva, enjoying smooth setup and excellent customer support throughout. - Users commend Nextiva for its **exceptional customer service** and seamless onboarding, ensuring a smooth implementation experience. - Users appreciate the **easy setup** of Nextiva, allowing for quick implementation without complications. - Users appreciate the **reliability** of Nextiva, enjoying seamless access and prompt customer service whenever needed. **Cons:** - Users find the **difficult configuration** of Nextiva challenging, especially during setup and managing large shifts. - Users find the **complexity** of Nextiva's features challenging, especially during setup and integration with CRMs. - Users experience **number issues** with Nextiva, facing delays in call displays and automatic call declines. - Users find **complex processes** in Nextiva challenging, especially in managing large teams and initial setup times. - Users find the **difficult setup** of Nextiva to be clunky and not user-friendly, impacting their overall experience. #### What Are Recent G2 Reviews of Nextiva? **"[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)"** **Rating:** 5.0/5.0 stars *— Mark M.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-7200921) --- **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments ### 8. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,995 **Why buyers love it?:** Reviewing Dialpad Connect’s G2 reviews, I placed it around flexible business calling with transcripts, summaries, and CRM-linked follow-up. Reviewers highlight laptop calling, inbound and outbound calls, international reach, call recording, auto attendants, call queues, transcripts, and AI recaps. A good match for teams that want call context captured without relying on manual notes. ### What Do G2 Reviewers Say About Dialpad Connect? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **intuitive and user-friendly interface** of Dialpad Connect, enhancing their overall communication experience. - Users appreciate the **AI features** of Dialpad Connect, enhancing call management and communication efficiency. - Users find the **AI transcription feature** of Dialpad Connect highly useful for generating excellent insights and recordings. - Users find the **call recording feature** invaluable, enjoying easy review and seamless transitions between devices. - Users value the **multi-device accessibility** and **AI-powered features** of Dialpad Connect, enhancing collaboration and productivity. **Cons:** - Users experience **call issues** with inconsistent quality and challenges in call forwarding, impacting critical conversations. - Users report **connection issues** with Dialpad Connect, leading to poor call quality and interruptions during conversations. - Users express a need for **missing functionality** , particularly regarding limited options for call handling and integration with Podio. - Users face **recording issues** , including inability to send messages and limitations with voicemail greetings and TTS features. - Users report frequent **call quality issues** with Dialpad Connect, leading to frustration and communication breakdowns. #### What Are Recent G2 Reviews of Dialpad Connect? **"[Dialpad Connect’s AI Recaps and Real-Time Transcriptions Shine for Hybrid Teams](https://www.g2.com/survey_responses/dialpad-connect-review-12610593)"** **Rating:** 4.5/5.0 stars *— Pawan D.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-12610593) --- **"[Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync](https://www.g2.com/survey_responses/dialpad-connect-review-12550356)"** **Rating:** 5.0/5.0 stars *— Kaushik C.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-12550356) --- #### What Are G2 Users Discussing About Dialpad Connect? - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment ### 9. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,386 **Product Description:** GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ### What Do G2 Reviewers Say About GoTo Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of GoTo Connect, making business operations and communication seamless and efficient. - Users appreciate the **excellent customer support** of GoTo Connect, highlighting quick resolutions and friendly staff responsiveness. - Users find GoTo Connect to be a **highly reliable solution** for seamless communication and workflow management. - Users highlight the **easy setup** of GoTo Connect, facilitating quick implementation and intuitive usage for all team members. - Users love the **combined features** of GoTo Connect, enhancing both internal and customer communication effortlessly. **Cons:** - Users face **call issues** with GoTo Connect, experiencing delays and limited options during incoming calls, impacting efficiency. - Users find GoTo Connect's **overwhelming options and limited fax viewing** frustrating, impacting their overall experience. - Users find the **limited features** of GoTo Connect hinder functionality, particularly with fax, call recording, and text messaging. - Users experience **poor customer service** , with long wait times and unresolved issues that frustrate business operations. - Users express frustration with **poor customer support** , often struggling to get assistance during the sign-up process. #### What Are Recent G2 Reviews of GoTo Connect? **"[Clear Calls, Easy Setup, But App Needs Improvement](https://www.g2.com/survey_responses/goto-connect-review-12443199)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199) --- **"[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)"** **Rating:** 5.0/5.0 stars *— Jeff L.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338) --- #### What Are G2 Users Discussing About GoTo Connect? - [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment - [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) - [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect) ### 10. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 474 **Why buyers love it?:** Vonage Business Communications came through in my analysis of G2 reviews as a VoIP system for teams that need calling, texting, and contact handling across locations. The feedback highlights outbound and inbound calls, candidate and client communication, call parking, line merging, employee contact books, mobile access, and setup support. Works well for teams that need voice and messaging in one business communication app. ### What Do G2 Reviewers Say About Vonage Business Communications? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Vonage Business Communications, benefiting from its intuitive interface and reliable functionality. - Users commend the **reliability** of Vonage Business Communications, ensuring consistent and quality connections for their business needs. - Users value the **integrated calling features** of Vonage, enhancing communication efficiency across platforms for remote teams. - Users commend the **fantastic customer support** of Vonage Business Communications, enhancing their overall experience seamlessly. - Users appreciate the **ease of use and versatile messaging features** of Vonage Business Communications, enhancing their communication experience. **Cons:** - Users report **texting limitations** with Vonage, experiencing delivery issues and challenges in messaging candidates. - Users report **frequent call drops** and connectivity issues, causing frustrations with missed calls and communication delays. - Users experience **slow and unhelpful customer support** , complicating issue resolution and leading to dissatisfaction with the service. - Users experience **call connectivity issues** with Vonage, including dropped calls and difficulties in transferring calls smoothly. - Users often experience **connection issues** with Vonage Business Communications, leading to dropped calls and missed alerts. #### What Are Recent G2 Reviews of Vonage Business Communications? **"[Easy Setup with Minor Configuration Hurdles](https://www.g2.com/survey_responses/vonage-business-communications-review-12596875)"** **Rating:** 4.0/5.0 stars *— Jay C.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12596875) --- **"[Great for Calling Offshore Candidates and Managing Employee Contacts](https://www.g2.com/survey_responses/vonage-business-communications-review-12601341)"** **Rating:** 4.5/5.0 stars *— Yasir K.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12601341) --- #### What Are G2 Users Discussing About Vonage Business Communications? - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment ### 11. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **Product Description:** Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. ### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Fusion Connect, facilitating effective management of their communication platforms. - Users praise the **prompt and effective customer support** from Fusion Connect, simplifying communication and integration processes. - Users praise the **ease of use** of Fusion Connect, allowing effective management of diverse communication platforms seamlessly. - Users value the **reliability** of Fusion Connect, experiencing seamless service and superior connectivity improvements. - Users value the **dedicated customer service** at Fusion Connect, appreciating their support and advocacy in resolving issues. **Cons:** - Users report **poor customer support** , noting inconsistent communication and issues with resolution and service delivery. - Users are frustrated by **poor customer service** , marked by unclear communication and unhelpful support representatives. - Users experience **billing issues** with unclear communication and unauthorized service renewals, leading to frustration and unexpected fees. - Users find **account management frustrating** due to frequent representative changes and unresolved billing issues. - Users find the **complex processes** for issue resolution and billing management quite frustrating and time-consuming. #### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions? **"[Fusion Connect always Delivers](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)"** **Rating:** 4.5/5.0 stars *— Nicholas K.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005) --- **"[Easy Transition with Significant Cost Savings](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)"** **Rating:** 5.0/5.0 stars *— Kevin R.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272) --- ### 12. [Quo](https://www.g2.com/products/quo-quo/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 3,335 **Why buyers love it?:** Quo stood out to me in G2 reviews for team-based calling where shared context matters after each conversation. Users highlight voice and texting in one place, clear call quality, call summaries, analytics, AI call handling, Zapier, HubSpot, and Shopify connections. A practical choice for small teams that need calls, texts, and follow-up details easy to share. ### What Do G2 Reviewers Say About Quo? *AI-generated summary from verified user reviews* **Pros:** - Users find Quo to be **user-friendly and versatile** , making integration and navigation a seamless experience. - Users commend the **responsive customer support** of Quo, quickly addressing issues and enhancing overall satisfaction. - Users value the **call recording and transcription features** of Quo, enhancing conversation tracking and review efficiency. - Users value the **wide range of essential features** in Quo, enhancing their service and streamlining business operations. - Users highlight the **easy setup** of Quo, making transitions and integrations seamless for their businesses. **Cons:** - Users report **connection issues** with Quo, including glitches, dropped calls, and variable call quality during long conversations. - Users report frequent **call disconnections** that disrupt communication and lead to missed calls and notifications. - Users wish for the **missing features** like message editing and personal tagging, which limit their usability. - Users face **performance issues** with Quo, including lag, unclear calls, and problems with data transfer. - Users experience **delays** in support response times, which can impact urgent operational needs and overall efficiency. #### Key Features - Instant Messaging - Hold Music - Individual Download - Generate Location - Personalization #### What Are Recent G2 Reviews of Quo? **"[Lightweight CRM with Smart Call Summaries, Great Integrations, and Fast Support](https://www.g2.com/survey_responses/quo-review-12784813)"** **Rating:** 5.0/5.0 stars *— DAVID M.* [Read full review](https://www.g2.com/survey_responses/quo-review-12784813) --- **"[A Total Game Changer for Shared Calls, Summaries, and Seamless HubSpot/Shopify Sync](https://www.g2.com/survey_responses/quo-review-12739904)"** **Rating:** 5.0/5.0 stars *— Matthew Franklin C.* [Read full review](https://www.g2.com/survey_responses/quo-review-12739904) --- #### What Are G2 Users Discussing About Quo? - [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments - [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments - [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments ### 13. [CallTower](https://www.g2.com/products/calltower/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 367 **Product Description:** Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. ### What Do G2 Reviewers Say About CallTower? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **responsive customer support** of CallTower, appreciating quick and effective communication from the team. - Users find CallTower's team **extremely helpful** with seamless transitions and excellent customer support throughout the process. - Customers value the **excellent customer service** from CallTower, appreciating immediate assistance and professional support teams. - Users find CallTower's **ease of use** enhances telecommunications, especially with smooth integration into Microsoft Teams. - Users highlight the **exceptional reliability** of CallTower, appreciating its seamless integration and consistent performance across numerous locations. **Cons:** - Users experience **poor customer service** , with unresolved issues and frustrating ticket handling affecting their experience. - Users face **poor customer support** with slow ticket resolution and unhelpful responses, impacting their troubleshooting experience. - Users often face **billing issues** with CallTower, citing difficulties in visibility and confusion in multi-location statements. - Users are frustrated by the **long wait times** for tech support, impacting their ability to resolve issues promptly. - Users find the **lack of intuitiveness** in CallTower's interface frustrating, complicating tasks like number management and setup. #### What Are Recent G2 Reviews of CallTower? **"[Seamless Transition, Robust Support](https://www.g2.com/survey_responses/calltower-review-6696569)"** **Rating:** 4.0/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/calltower-review-6696569) --- **"[One-Stop Shop for Seamless Telecom Integration](https://www.g2.com/survey_responses/calltower-review-12686530)"** **Rating:** 4.5/5.0 stars *— Antonio F.* [Read full review](https://www.g2.com/survey_responses/calltower-review-12686530) --- #### What Are G2 Users Discussing About CallTower? - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment ### 14. [CallHippo](https://www.g2.com/products/callhippo/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 392 **Product Description:** CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. ### What Do G2 Reviewers Say About CallHippo? *AI-generated summary from verified user reviews* **Pros:** - Users find **CallHippo's ease of use** exceptional, enabling efficient management of multiple numbers effortlessly. - Users highlight the **reliable call quality** of CallHippo, enhancing communication efficiency and clarity in conversations. - Users commend CallHippo for its **reliable call quality** , enhancing their communication efficiency and organization. - Users commend the **easy setup** of CallHippo, allowing quick integration and hassle-free communication for everyone. - Users praise CallHippo for their **exceptional customer support** , noting quick responses and helpful assistance throughout their experience. **Cons:** - Users find CallHippo to be **expensive** compared to other providers, suggesting a need for more competitive pricing. - Users find CallHippo to be **expensive** compared to competitors, suggesting a need for more competitive pricing options. - Users experience occasional **connection issues** , including call disconnections and minor latency during peak times. - Users experience **inconsistent call quality** with CallHippo, particularly during fluctuations in internet connectivity. - Users face **dialer issues** with CallHippo, including dashboard malfunctions and repetitive login prompts disrupting workflow. #### What Are Recent G2 Reviews of CallHippo? **"[Simple UI, Smooth Onboarding, and Reliable International Dialing with CallHippo](https://www.g2.com/survey_responses/callhippo-review-12587751)"** **Rating:** 4.5/5.0 stars *— Krupa S.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-12587751) --- **"[Simple, Affordable Dialer with Smooth Salesforce Integration and Actionable Insights](https://www.g2.com/survey_responses/callhippo-review-12219224)"** **Rating:** 5.0/5.0 stars *— Karan R.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-12219224) --- #### What Are G2 Users Discussing About CallHippo? - [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments ### 15. [3CX](https://www.g2.com/products/3cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 429 **Product Description:** 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ### What Do G2 Reviewers Say About 3CX? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **simplicity and ease of use** of 3CX, making it a reliable choice for communication needs. - Users value the **reliability** of 3CX, appreciating its straightforward configuration and strong customer support. - Users appreciate the **flexibility** of 3CX, enabling seamless communication for remote and on-site teams alike. - Users love the **flexibility and user-friendliness** of 3CX, making remote communication seamless and efficient. - Users appreciate the **easy setup** of 3CX, finding implementation straightforward and customer support very helpful. **Cons:** - Users find **complex processes** in 3CX challenging, especially for non-technical admins requiring extra support for configuration. - Users find the **difficult configuration** process challenging, especially when managing extensions and advanced settings. - Users experience a **steep learning curve** with 3CX, particularly in admin settings and advanced feature configurations. - Users find the **limited features** of 3CX frustrating, especially regarding CRM integrations and SMS setup difficulties. - Users find the **license fees expensive** , especially non-profits seeking more affordable pricing options for sustainable use. #### What Are Recent G2 Reviews of 3CX? **"[Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging](https://www.g2.com/survey_responses/3cx-review-12707768)"** **Rating:** 4.5/5.0 stars *— Matthew W.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) --- **"[Comprehensive VoIP Solution, Slight Learning Curve](https://www.g2.com/survey_responses/3cx-review-12656492)"** **Rating:** 4.5/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12656492) --- #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ### 16. [Podium](https://www.g2.com/products/podium/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,012 **Product Description:** Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. ### What Do G2 Reviewers Say About Podium? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Podium, enjoying its intuitive interface and streamlined communication features. - Users appreciate how Podium provides a **streamlined process for managing customer feedback** , greatly enhancing workflow and satisfaction. - Users appreciate the **easy communication** Podium offers, streamlining customer interactions into a simple and convenient process. - Users appreciate the **easy communication** features of Podium, enhancing connection and convenience for both clients and teams. - Users love the **ease of communication** with customers and the efficiency of sending bulk messages through Podium. **Cons:** - Users express frustration over **missing features** and unmet promises from Podium, leading to dissatisfaction and complications. - Users experience **messaging issues** with Podium, including difficulty tracking large message volumes and retrieving past correspondence. - Users find Podium's **limited features** hinder productivity, especially lacking integration with other essential tools like Hubspot. - Users find Podium's pricing to be **excessively high** , particularly for small businesses needing advanced features. - Users express frustration with **poor customer support** , highlighting delays and unprofessional handling of appointments and inquiries. #### What Are Recent G2 Reviews of Podium? **"[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/podium-review-12566301) --- **"[Revolutionized Our Customer Engagement](https://www.g2.com/survey_responses/podium-review-12707136)"** **Rating:** 5.0/5.0 stars *— Edgar c.* [Read full review](https://www.g2.com/survey_responses/podium-review-12707136) --- #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 17. [TeleCMI](https://www.g2.com/products/telecmi/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 290 **Product Description:** TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users find TeleCMI's **intuitive dashboard** effortless to navigate, enhancing operational efficiency and call management. - Users value the **quick and responsive customer support** from TeleCMI, essential for managing customer interactions effectively. - Users value the **clear voice quality** and **convenient features** of TeleCMI for effective customer communication. - Users commend the **reliability** of TeleCMI, as it ensures uninterrupted service for daily operations and clear communication. - Users value the **easy setup** of TeleCMI, appreciating its drag-and-drop interface and customizable options. **Cons:** - Users often face **mobile app limitations** , particularly with restricted access to history beyond one month. - Users find the **missing features** in TeleCMI, such as limited mobile access and customization options, frustrating. - Users find the **limited customization** options frustrating, wishing for a simpler and more intuitive interface. - Users find the **dashboard overly complex** and recommend simplifying it for a better overall experience. - Users feel the **UI/UX requires improvement** as it can be confusing, especially for newcomers to TeleCMI. #### What Are Recent G2 Reviews of TeleCMI? **"[Seamless Communication Simplified – TeleCMI Delivers](https://www.g2.com/survey_responses/telecmi-review-11437057)"** **Rating:** 4.5/5.0 stars *— Prajwal B.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11437057) --- **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 18. [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 104 **Product Description:** Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively. ### What Do G2 Reviewers Say About Cisco Unified Communications Manager (CallManager)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliability** of Cisco Unified Communications Manager, enhancing their customer service experience effectively and efficiently. - Users value the **feature-rich video conferencing** capabilities of Cisco UC Manager, meeting diverse business communication needs. - Users value the **effective communication capabilities** of Cisco Unified Communications Manager for its seamless collaboration features. - Users value the **excellent customer service support** provided by CUCM, enhancing their 24/7 operational efficiency. - Users appreciate the **intelligent messaging features** of Cisco Unified Communications Manager, enhancing efficiency for customer service tasks. **Cons:** - Users find CUCM's **complex processes** overwhelming, with multiple servers and integration challenges complicating administration. - Users face challenges with the **missing billing and call detail record interface** , leading to frustrations in tracking usage. - Users find the **high cost** of Cisco Unified Communications Manager limits accessibility for smaller businesses and fewer users. - Users note the **missing internal billing and call detail record interface** , impacting their ability to track and manage calls effectively. - Users face challenges with the **lack of internal billing and call detail record interface** , impacting their call management experience. #### What Are Recent G2 Reviews of Cisco Unified Communications Manager (CallManager)? **"[The Ferrari of Phone Systems](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-8846620)"** **Rating:** 5.0/5.0 stars *— Claudia K.* [Read full review](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-8846620) --- **"[Excellent Solution with Robust Features](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-12092140)"** **Rating:** 4.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-12092140) --- #### What Are G2 Users Discussing About Cisco Unified Communications Manager (CallManager)? - [What are the benefits and challenges of using Cisco Unified Communications Manager for enterprise communication?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-cisco-unified-communications-manager-for-enterprise-communication) - [What is Cisco Unified Communications Manager (CallManager) used for?](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-callmanager-used-for) - [What is the latest version of Cisco Call Manager?](https://www.g2.com/discussions/what-is-the-latest-version-of-cisco-call-manager) ### 19. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,721 **Product Description:** CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of CloudTalk, highlighting its intuitive interface and time-saving features. - Users praise the **reliability** of CloudTalk, highlighting its consistent connection and ease of use. - Users appreciate the **intuitive interface** of CloudTalk, making it easy to navigate and efficiently manage calls. - Users value the **ease of obtaining local numbers** with CloudTalk, enhancing efficiency and call quality. - Users value the **smart call routing and real-time analytics** of CloudTalk, enhancing efficiency for sales and support teams. **Cons:** - Users experience **call issues** such as missing dial tones and connectivity problems, leading to frustrating communication challenges. - Users face occasional **connection issues** that disrupt operations, though they are generally resolved quickly. - Users highlight **call management issues** , such as difficulties in transferring calls and mobile app limitations impacting efficiency. - Users express frustration over **missing features** like email coordination, client uploads, and inadequate reporting capabilities. - Users experience **poor connectivity** with CloudTalk, encountering frequent issues that disrupt their overall usage and efficiency. #### What Are Recent G2 Reviews of CloudTalk? **"[Good call center tool for customer service](https://www.g2.com/survey_responses/cloudtalk-review-12643672)"** **Rating:** 4.5/5.0 stars *— CINDY R.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12643672) --- **"[Simple, Reliable Calling with Clear Audio and Handy CRM Integration](https://www.g2.com/survey_responses/cloudtalk-review-12708976)"** **Rating:** 4.5/5.0 stars *— Emmanuel C. J.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12708976) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 20. [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 456 **Product Description:** With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. ### What Do G2 Reviewers Say About Bandwidth? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Bandwidth's portal makes porting simple and user-friendly. - Users praise the **exceptional customer support** and responsive account management, enhancing their experience with Bandwidth. - Users commend the **helpful and responsive customer service** of Bandwidth, enhancing their overall experience. - Users value the **reliable voice communication** of Bandwidth, enhancing their business efficiency with excellent call quality. - Users appreciate the **navigation ease** of Bandwidth's portal, which effectively consolidates and simplifies call tracking. **Cons:** - Users express frustration with **poor customer service** , highlighting unhelpful chatbots and difficulty accessing live support. - Users find **complex processes** frustrating, especially with the new ticketing system and OAuth transition issues. - Users often face **messaging issues** such as unreadable ticket formats and limited logs, impacting communication efficiency. - Users experience **poor customer support** , often facing delays in responses and difficulty reaching a live person. - Users express frustration with **time constraints** on password updates and support responsiveness, complicating their experience with Bandwidth. #### What Are Recent G2 Reviews of Bandwidth? **"[Great Account Manager and RCS Team Support](https://www.g2.com/survey_responses/bandwidth-review-12305144)"** **Rating:** 4.5/5.0 stars *— Jesse D.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-12305144) --- **"[Exceptional Voice Quality & Support, Streamlined Setup](https://www.g2.com/survey_responses/bandwidth-review-6641960)"** **Rating:** 5.0/5.0 stars *— Bob Z.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-6641960) --- #### What Are G2 Users Discussing About Bandwidth? - [How do you increase bandwidth?](https://www.g2.com/discussions/how-do-you-increase-bandwidth) - [What is bandwidth phone carrier?](https://www.g2.com/discussions/what-is-bandwidth-phone-carrier) - [How can I monitor bandwidth?](https://www.g2.com/discussions/how-can-i-monitor-bandwidth) ### 21. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,352 **Product Description:** JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of JustCall, making setup and operation simple and efficient for everyone. - Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communications and improving sales conversions effortlessly. - Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communication and streamlining sales processes effectively. - Users value the **seamless call experience** of JustCall, enhancing productivity and organization with excellent call quality. - Users appreciate JustCall for its **comprehensive calling features** , enhancing customer communication and streamlining sales processes. **Cons:** - Users experience **call issues** with JustCall, including missed calls and lag, impacting their communication efficiency. - Users experience **call visibility issues** with JustCall, making it difficult to see incoming calls despite hearing them. - Users face **connection issues** with JustCall, leading to missed calls and inconsistent access to voicemail messages. - Users report **poor call quality** with frequent call drops and issues seeing incoming calls, leading to missed connections. - Users experience significant **slow loading** times with JustCall, impacting call connection and voicemail access efficiency. #### What Are Recent G2 Reviews of JustCall? **"[Streamlined Communication with CRM Integration](https://www.g2.com/survey_responses/justcall-review-12578510)"** **Rating:** 4.0/5.0 stars *— Ankit K.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12578510) --- **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- ### 22. [Mitel](https://www.g2.com/products/mitel/reviews) **Average Rating:** 3.8/5.0 **Total Reviews:** 220 **Product Description:** Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. ### What Do G2 Reviewers Say About Mitel? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** with Mitel's solutions, highlighting smooth integration and user-friendly interfaces. - Users appreciate the **easy setup** of Mitel solutions, finding integration and device usability straightforward and user-friendly. - Users appreciate the **easy integration and implementation** of Mitel solutions with existing platforms and user-friendly interfaces. - Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and systems. - Users appreciate the **easy integration** of Mitel solutions with existing systems, enhancing overall functionality and user experience. **Cons:** - Users experience **performance issues** with Mitel, including frequent crashes and bugs in the Mobility application. - Users report a high frequency of **software bugs** , leading to crashes and difficulties in functionality and navigation. - Users experience **app instability** with Mitel, finding the Mobility application unreliable and often non-functional. - Users find the **complex reporting** of Mitel frustrating, often citing navigation issues and technical difficulties. - Users face **connection issues** with Mitel, experiencing inconsistent performance and limited functionality of the Mobility application. #### What Are Recent G2 Reviews of Mitel? **"[Sunsetting soon, move to cloud](https://www.g2.com/survey_responses/mitel-review-11913776)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/mitel-review-11913776) --- **"[A Unified communication platform short review](https://www.g2.com/survey_responses/mitel-review-11054570)"** **Rating:** 5.0/5.0 stars *— Menard B.* [Read full review](https://www.g2.com/survey_responses/mitel-review-11054570) --- #### What Are G2 Users Discussing About Mitel? - [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for) - [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect) - [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do) ### 23. [Aircall](https://www.g2.com/products/aircall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,545 **Why buyers love it?:** Aircall’s G2 feedback led me to its fit in call management for sales and support teams that need visibility into conversations. Users call out easy setup, call routing, IVR, shared inboxes, call recording, mobile access, CRM connections, shortcuts, and internal call transfers. A strong fit for teams that want customer calls logged, routed, and reviewed from a cloud-based phone system. ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users find Aircall's **user-friendliness** exceptional, enabling team members to utilize it easily without extensive training. - Users appreciate the **reliable and easy-to-use features** of Aircall, enhancing communication and improving support efficiency. - Users value Aircall's **easy integration** with various systems, enhancing communication and streamlining operations effortlessly. - Users value the **automatic call recording and transcription** feature of Aircall, enhancing record-keeping and tracking seamlessly. - Users commend Aircall for its **exceptional reliability** , ensuring seamless communication and efficient support across teams. **Cons:** - Users experience **connection issues** with Aircall, including finicky installations and occasional call disconnections. - Users frequently face **call issues** with poor quality and connectivity, making the experience frustrating and unreliable. - Users express frustration over **missing features** like talk time tracking and WhatsApp integration, impacting usability. - Users often face **dialer issues** such as the absence of a proper phone directory and repetitive dialing. - Users often face **slow loading** issues, impacting calls and features due to inadequate internet connectivity. #### Key Features - VOiP Number - Software Pairing - Record Calls - Personalization - Daily Summary #### What Are Recent G2 Reviews of Aircall? **"[Easy Setup, Seamless HubSpot & Salesforce Integrations, and Excellent Call Transcripts](https://www.g2.com/survey_responses/aircall-review-12562939)"** **Rating:** 4.5/5.0 stars *— Noxy P.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12562939) --- **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote ### 24. [Asterisk](https://www.g2.com/products/asterisk/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 52 **Product Description:** Build Voice, Video and Text Applications Easily With Asterisk, The World's Most Widely Adopted Open Source Communications Software Development Framework. Asterisk is an open source framework for developing state-of-the-art communications applications. Asterisk includes hundreds of pre-built components that handle the complex, low-level details of voice, video, and text communications. Developers use Asterisk to create custom communications solutions and to build innovative communications products. Discover how Asterisk can power your next-generation communications deployment. ### What Do G2 Reviewers Say About Asterisk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customization and flexibility** of Asterisk, enhancing operational efficiency and managing multiple connections seamlessly. - Users value the **easy integration** of Asterisk, making it a solid foundation for any PBX system. - Users value the **easy integrations** of Asterisk, making it a strong foundation for every PBX system. - Users value the **easy integrations** with Asterisk, establishing a solid foundation for seamless PBX functionality. - Users value the **time efficiency** of Asterisk, enjoying streamlined operations and automated processes for improved productivity. **Cons:** - Users find Asterisk's setup process **complex and challenging** , requiring significant technical knowledge for proper administration. - Users find the **limited customer service** of Asterisk lacking, making it hard to resolve issues effectively. - Users find the **difficult interface** of Asterisk complex, requiring significant technical knowledge and limited support. - Users find Asterisk's settings management **difficult** , requiring technical knowledge and offering limited support for troubleshooting. - Users face **login issues** with Asterisk, needing to log in separately from their CRM, complicating the process. #### What Are Recent G2 Reviews of Asterisk? **"[Rugged Dialer That Gels Seamlessly with Any CRM](https://www.g2.com/survey_responses/asterisk-review-12371322)"** **Rating:** 4.5/5.0 stars *— Sathyanarayanan A.* [Read full review](https://www.g2.com/survey_responses/asterisk-review-12371322) --- **"[Pilar of Telephony](https://www.g2.com/survey_responses/asterisk-review-11757768)"** **Rating:** 5.0/5.0 stars *— Jose S.* [Read full review](https://www.g2.com/survey_responses/asterisk-review-11757768) --- #### What Are G2 Users Discussing About Asterisk? - [What is Asterisk used for?](https://www.g2.com/discussions/what-is-asterisk-used-for) - [Can Asterisk run on Windows?](https://www.g2.com/discussions/can-asterisk-run-on-windows) - [What does it mean when you get a call from Asterisk?](https://www.g2.com/discussions/what-does-it-mean-when-you-get-a-call-from-asterisk) ### 25. [Textr Team](https://www.g2.com/products/textr-team/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 70 **Product Description:** Textr Team is a business texting and calling app that allows your team to communicate on one platform across any device. Excellent for sole proprietors, start-ups, and small businesses. Get multiple local numbers from US, Canada, United Kingdom including Toll-Free numbers for your business and bring your team members on board to call, text and more. ### What Do G2 Reviewers Say About Textr Team? *AI-generated summary from verified user reviews* **Pros:** - Users find Textr Team's **affordable pricing** attractive, making it an excellent choice for small businesses and startups. - Users value the **intuitive unified interface** of Textr Team, which enhances seamless communication across devices. - Users love the **call recording feature** of Textr Team, enhancing communication and collaboration effortlessly. - Users praise the **intuitive interface** of Textr Team, making communication seamless and enhancing team productivity. - Users appreciate the **quick setup** of Textr Team, enabling seamless communication with minimal onboarding hassle. **Cons:** - Users find the **limited contact import options** of Textr Team can hinder onboarding and initial setup convenience. - Users find Textr Team's **limited features** can hinder onboarding and advanced integration capabilities compared to larger platforms. - Users report occasional **lag in call quality** with Textr Team, impacting communication despite being on wifi. #### What Are Recent G2 Reviews of Textr Team? **"[Fast, easy and transparent sign up](https://www.g2.com/survey_responses/textr-team-review-9134733)"** **Rating:** 5.0/5.0 stars *— Rita R.* [Read full review](https://www.g2.com/survey_responses/textr-team-review-9134733) --- **"[All-in-One Communication for Teams: Textr Team Simplifies Business](https://www.g2.com/survey_responses/textr-team-review-11509823)"** **Rating:** 4.5/5.0 stars *— Aman Kumar M.* [Read full review](https://www.g2.com/survey_responses/textr-team-review-11509823) --- ## What Is VoIP Providers? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to VoIP Providers? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) - [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- ## How Do You Choose the Right VoIP Providers? ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)