# Best VoIP Providers *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)* Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities. ### Core Capabilities of Voice over Internet Protocol (VoIP) Software To qualify for inclusion in the VoIP category, a product must: - Provide VoIP PBX systems for businesses or offer a VoIP softphone application - Include features that help manage incoming calls, such as call forwarding, call transferring, and routing - Enable real-time network monitoring via dashboards - Offer integration compatibility with communication and CRM platforms ### Common use cases for Voice over Internet Protocol (VoIP) Software VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm). ### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings. ### Insights from G2 on Voice over Internet Protocol (VoIP) Software Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones. ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 418 ### Category Stats (May 2026) - **Average Rating**: 4.36/5 (↑0.01 vs Apr 2026) - **New Reviews This Quarter**: 632 - **Buyer Segments**: Small-Business 59% │ Mid-Market 34% │ Enterprise 7% - **Top Trending Product**: Phone2 (+1.976) *Last updated: May 18, 2026* ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 60,400+ Authentic Reviews - 418+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top VoIP Providers at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,516 reviews) | Managed business phone setup with support | "[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)" | | 2 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,325 reviews) | Unified calling, texting, and team communication | "[Seamless Integration and Exceptional Support](https://www.g2.com/survey_responses/ringex-review-12608346)" | | 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,625 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,345 reviews) | Shared calls, texts, and summaries | "[Quo Makes AI Call Answering and Lead Follow-Up Fast, Modern, and Effortless](https://www.g2.com/survey_responses/quo-review-12854192)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (612 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,642 reviews) | Meetings, calls, and collaboration in one suite | "[Webex Suite : Streamlining Enterprise Collaboration and Technical Operations](https://www.g2.com/survey_responses/webex-suite-review-12862856)" | | 7 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,003 reviews) | AI-assisted calls with transcripts and CRM context | "[Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync](https://www.g2.com/survey_responses/dialpad-connect-review-12550356)" | | 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (881 reviews) | Cloud telephony with SMS and Teams support | "[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)" | | 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,552 reviews) | Sales and support call management | "[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)" | | 10 | [Crexendo](https://www.g2.com/products/crexendo/reviews) | 4.9/5.0 (340 reviews) | — | "[A Forward-Thinking Cloud Communications Leader](https://www.g2.com/survey_responses/crexendo-review-12368316)" | ## Which VoIP Providers Is Best for Your Use Case? - **Leader:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Highest Performer:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Easiest to Use:** [Crexendo](https://www.g2.com/products/crexendo/reviews) - **Top Trending:** [Calilio](https://www.g2.com/products/calilio/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) ## Which Type of VoIP Providers Tools Are You Looking For? - [VoIP Providers](https://www.g2.com/categories/voip-providers) *(current)* - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- **Sponsored** ### Twilio Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2798&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers%2Fmid-market&secure%5Btoken%5D=86d1a8347bb401191d66403bb583329873c2389946f66b29512f3f4f52a7b55f&secure%5Burl%5D=https%3A%2F%2Fwww.twilio.com%2Fproducts&secure%5Burl_type%5D=paid_promos) --- ## Buyer Guide: Key Questions for Choosing VoIP Providers Software ### How should I choose a VoIP provider? I recommend starting with the calls your team handles most often. If inbound support matters most, prioritize routing, voicemail, missed-call handling, queues, and reporting. If sales outreach is the main use case, focus on CRM sync, call recording, SMS, notes, and follow-up tracking. For distributed teams, test desktop and mobile reliability before committing. ### What do VoIP Providers do? I usually describe VoIP providers' software as cloud-based business phone software for calling. These systems help teams make, receive, route, record, and manage calls across desktop, mobile, and connected devices. Reviewers often connect this category with business numbers, voicemail, SMS, call history, call routing, recordings, and CRM activity. It gives sales, service, and admin teams a cleaner way to manage phone communication across people, locations, and devices. ### Why do businesses use VoIP providers? Across the review data I analyzed, businesses used VoIP Providers when phone work needed to be easier to manage across devices, locations, and teams. Users often describe the value in calling from a computer or mobile app, keeping a dedicated business number, and reviewing past call activity from one system. The main benefits I saw were: - Reviewers like quick setup, simple calling, and business numbers that work across devices. - Sales and service teams value call recording, SMS, voicemail, and CRM call logging. - Admins appreciate user setup, number assignment, routing, and account visibility. - Users often call out support quality when porting, call issues, or billing questions come up. Common pain points include call quality, app freezes, number registration, text setup, pricing, and support follow-through. ### Who uses VoIP Providers primarily? After examining G2 reviewer profiles, I found that VoIP Providers software supports the following users: - **Sales teams:** Place calls, send texts, record conversations, and log follow-up activity. - **Customer service teams:** Manage inbound calls, voicemail, routing, and missed-call follow-up. - **IT admins:** Add users, assign numbers, configure routing, and manage permissions. - **Healthcare offices:** Use business lines for patient communication and appointment-related calls. - **Legal and real estate teams:** Keep client communication tied to dedicated business numbers. - **Small business owners:** Separate business calls from personal phone activity. ### What types of VoIP Providers should I consider? Based on the way reviewers describe the category, I see VoIP Providers falling into these groups: - **Cloud business phone systems:** Best for replacing desk phones with desktop and mobile calling. - **Contact-center-style systems:** Best for routing, queues, call monitoring, and service workflows. - **Sales calling tools:** Best for CRM sync, recordings, notes, call history, and outbound follow-up. - **Virtual number providers:** Best for small teams that need separate business lines or local numbers. - **Unified communication suites:** Best when calling needs to sit beside meetings, messaging, and collaboration. ### What are the core features to look for in VoIP providers? Based on my review of this category, all the strong platforms tend to include core features like: - Business number setup, porting, extensions, and number assignment across teams and locations. - Desktop and mobile calling, voicemail, SMS, and call forwarding as core communication coverage. - Call routing, IVR, queues, missed-call handling, and recording for structured inbound management. - CRM sync, call notes, transcripts, analytics, and searchable call history for post-call visibility. - Admin controls covering users, permissions, billing, devices, and compliance requirements. - Accessible support for outages, porting delays, call quality issues, and text approval processes. ### What trends are shaping VoIP providers right now? From my evaluation of review patterns and current communication platform updates, these themes stand out: - **AI call summaries:** Phone systems are adding summaries, action items, and transcripts to call history. - **UCaaS consolidation:** Buyers are comparing voice, messaging, meetings, and collaboration in the same buying cycle. - **Mobile-first calling:** Distributed teams expect business calling to work reliably across desktop and mobile apps. - **CRM-connected call records:** Sales and service teams want calls, notes, and follow-up history tied to customer records. - **Admin-controlled AI and compliance:** Teams need control over recordings, transcripts, summaries, retention, and access. --- ## What Are the Top-Rated VoIP Providers Products in 2026? ### 1. [Nextiva](https://www.g2.com/products/nextiva/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,516 **Why buyers love it?:** Nextiva’s G2 reviews led me to its fit in business phone setup where call handling, texting, and support quality matter. Users point to call forwarding, voicemail, business texting, Microsoft Teams connection, easy navigation, and long-term service support. Works well for teams that want a dependable phone system with help close at hand during setup and daily use. ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional customer support** from Nextiva, ensuring quick assistance and a smooth setup experience. - Users value the **ease of use** of Nextiva, appreciating seamless setup and excellent customer support throughout the process. - Users praise Nextiva for its **exceptional customer service** , making onboarding and support a seamless experience. - Users love the **easy setup** of Nextiva, appreciating the quick onboarding and straightforward implementation process. - Users value the **reliability** of Nextiva, enjoying seamless connectivity and responsive customer support at all times. **Cons:** - Users find the **difficult configuration** of Nextiva complicates initial setup and ongoing management, impacting usability. - Users find some features of Nextiva to be **complex for first-time users** , especially during setup and integrations. - Users experience **number issues** with Nextiva, including delays in call information and automated declines of incoming calls. - Users find the **complex processes** of setting up Nextiva cumbersome and report a need for a more user-friendly interface. - Users find the **difficult setup** of Nextiva to be clunky and challenging, impacting overall user experience. #### What Are Recent G2 Reviews of Nextiva? **"[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)"** **Rating:** 5.0/5.0 stars *— Mark M.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-7200921) --- **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments ### 2. [RingEX](https://www.g2.com/products/ringex/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,325 **Why buyers love it?:** After I reviewed RingEX’s G2 feedback, I placed it around business communication that brings calls, texts, meetings, and internal messages into one system. Reviewers call out Salesforce connection, team lines, call routing, mobile access, call quality, and support for teams working across offices or locations. A strong fit for teams that want client calls and internal communication managed from one VoIP workspace. ### What Do G2 Reviewers Say About RingEX? *AI-generated summary from verified user reviews* **Pros:** - Users find RingEX incredibly **easy to use** , enhancing their communication experience with seamless video calls and messaging. - Users value the **helpful customer support** of RingEX, enhancing their overall experience and ease of use. - Users appreciate the **exceptional clarity and ease of use** in phone calls, enhancing their customer support experience. - Users find **RingEX's reliable connections** and AI features invaluable for seamless communication and team collaboration. - Users commend the **high reliability** of RingEX, enhancing their communication and productivity effectively. **Cons:** - Users find the **customer support lacking** , often facing challenges and unnecessary complications in resolving issues with the product. - Users find the **complex processes** can be challenging, requiring support and additional effort for setup and administration. - Users find the **customer service challenging** at times, complicating resolution of known issues despite helpful support. - Users report **significant call issues** with RingEX, including inadequate logging and frustrating customer support experiences. - Users find the **customer support challenging** to engage with, often complicating the resolution of known issues. #### What Are Recent G2 Reviews of RingEX? **"[Unified Workflow with AI: Reliable and Highly Efficient](https://www.g2.com/survey_responses/ringex-review-12725076)"** **Rating:** 4.5/5.0 stars *— Youcef A.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12725076) --- **"[Seamless Integration and Exceptional Support](https://www.g2.com/survey_responses/ringex-review-12608346)"** **Rating:** 5.0/5.0 stars *— Javier M.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12608346) --- #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) ### 3. [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,625 **Why buyers love it?:** In Zoom Phone’s G2 feedback, I noticed its clearest role in cloud-based calling for teams already working inside Zoom. Review sentiment points to easy setup, work-number separation, web portal controls, Salesforce logging, texting, recordings, and global calling support. A good match for teams that want phone calls, meetings, and account activity tied to a familiar Zoom environment. ### What Do G2 Reviewers Say About Zoom Phone? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Zoom Phone, enjoying its straightforward interface and user-friendly design. - Users love the **video conferencing features** of Zoom Phone, enhancing remote collaboration and personal connection. - Users value the **consistent reliability** of Zoom Phone, highlighting its excellent audio and video quality during calls. - Users value the **easy communication** offered by Zoom Phone, enjoying seamless integration and reliable call quality. - Users value the **stable video quality** of Zoom Phone, enhancing their communication experience significantly during calls. **Cons:** - Users find the **limited features** of Zoom Phone unsatisfactory, particularly in support, reporting, and international texting. - Users experience **Zoom issues** when transitioning between applications, particularly on slower computers impacting functionality. - Users find the **meeting notification issues** confusing, especially regarding waiting room alerts and sharing invitations. - Users find the **lack of essential features** in Zoom Phone frustrating, impacting overall usability and communication. - Users experience **connection issues** with Zoom Phone, leading to frustrations during meetings and difficulties in setup. #### What Are Recent G2 Reviews of Zoom Phone? **"[Reliable and Efficient for Seamless Business Communication](https://www.g2.com/survey_responses/zoom-phone-review-12651785)"** **Rating:** 4.0/5.0 stars *— Prabhu B.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12651785) --- **"[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)"** **Rating:** 4.0/5.0 stars *— AAYUSH A.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12110885) --- ### 4. [Quo](https://www.g2.com/products/quo-quo/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 3,345 **Why buyers love it?:** Quo stood out to me in G2 reviews for team-based calling where shared context matters after each conversation. Users highlight voice and texting in one place, clear call quality, call summaries, analytics, AI call handling, Zapier, HubSpot, and Shopify connections. A practical choice for small teams that need calls, texts, and follow-up details easy to share. ### What Do G2 Reviewers Say About Quo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Quo, appreciating its intuitive navigation and seamless integration with devices. - Users appreciate the **quick and responsive customer support** from OpenPhone, enhancing their overall experience and satisfaction. - Users enjoy the **call recording and transcription features** of Quo, enhancing conversation tracking and team collaboration. - Users appreciate the **wide range of essential features** Quo offers, enhancing service and streamlining business operations. - Users find Quo's **easy setup** process intuitive and seamless, significantly enhancing their business communication experience. **Cons:** - Users experience **connection issues** with Quo, especially during lengthy calls, causing frustration and dropped connections. - Users experience frequent **call disconnections** , leading to missed notifications and confusion about ongoing calls. - Users express frustration over **missing features** like editing messages, personal tagging, and user assignment for conversations. - Users report **performance issues** with Quo, including lag and inconsistencies with data transfer and desktop functionality. - Users experience **response delays** from support and occasional lags in conversations, impacting overall satisfaction with Quo. #### Key Features - Instant Messaging - Hold Music - Individual Download - Generate Location - Personalization #### What Are Recent G2 Reviews of Quo? **"[Quo Makes AI Call Answering and Lead Follow-Up Fast, Modern, and Effortless](https://www.g2.com/survey_responses/quo-review-12854192)"** **Rating:** 5.0/5.0 stars *— Alpha Interface Marketing S.* [Read full review](https://www.g2.com/survey_responses/quo-review-12854192) --- **"[Intuitive Apps and a Shared Inbox That Keeps Our Team Aligned](https://www.g2.com/survey_responses/quo-review-12847920)"** **Rating:** 5.0/5.0 stars *— Ocean Pines H.* [Read full review](https://www.g2.com/survey_responses/quo-review-12847920) --- #### What Are G2 Users Discussing About Quo? - [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments - [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments - [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments ### 5. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 612 **Why buyers love it?:** Webex Calling’s G2 feedback gave me a focused read on business calling tied to the Webex work environment. Users point to clear voice quality, easy call switching, personal rooms, calendars, whiteboards, global meetings, and remote access to teammates. Well suited to teams that already use Webex and want calling to sit close to meetings and virtual collaboration. ### What Do G2 Reviewers Say About Webex Calling? *AI-generated summary from verified user reviews* **Pros:** - Users find Webex Calling to have an **incredibly easy setup** and intuitive interface that enhances their experience. - Users value the **reliable call quality** of Webex Calling, appreciating its stable connections and seamless integration. - Users enjoy the **impeccable call quality** of Webex Calling, appreciating its stability and seamless integration with the suite. - Users appreciate the **seamless video conferencing** capabilities of Webex Calling, enhancing collaboration across their teams effortlessly. - Users value the **seamless integrations** of Webex Calling, enhancing efficiency across calls, messaging, and meetings. **Cons:** - Users find the **call routing configuration overly complex** , making automation feel more laborious than necessary. - Users find Webex Calling has a **lack of intuitiveness** , making navigation and setup challenging, especially for beginners. - Users experience occasional **slow performance** during meetings, especially on lower bandwidth connections, affecting overall usability. - Users experience **performance issues** with Webex Calling, noting lag and glitches that disrupt their calling experience. - Users desire more **advanced customization options** in Webex Calling to enhance their tailored experience. #### What Are Recent G2 Reviews of Webex Calling? **"[Seamless Setup with Powerful Features, Minor Device Switching Hiccups](https://www.g2.com/survey_responses/webex-calling-review-12647737)"** **Rating:** 4.5/5.0 stars *— Kieran P.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12647737) --- **"[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)"** **Rating:** 4.0/5.0 stars *— Soumi C.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066) --- #### What Are G2 Users Discussing About Webex Calling? - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex) ### 6. [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 17,642 **Why buyers love it?:** As I worked through Webex Suite’s G2 feedback, I read its strongest use case as unified collaboration across meetings, calls, chat, files, and remote teamwork. Reviewers call out video quality, personal meeting links, screen sharing, digital whiteboards, file sharing, meeting summaries, and cross-device access. A strong fit for teams that want voice and video communication housed with broader collaboration tools. ### What Do G2 Reviewers Say About Webex Suite? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Suite, enjoying its all-in-one functionality for seamless collaboration. - Users value the **excellent video and audio quality** of Webex Suite, enhancing collaboration and communication effortlessly. - Users value the **reliable connection** and impressive audio/video quality of Webex Suite, enhancing their collaboration experience. - Users commend the **seamless collaboration features** of Webex Suite, enjoying high-quality meetings and excellent integrations. - Users commend Webex Suite for its **excellent video quality** , enhancing remote collaboration with clear visuals and audio. **Cons:** - Users often experience **slow loading** and performance issues, especially on slower networks, impacting usability. - Users experience **performance issues** with Webex Suite, including lag, slow launches, and a cluttered interface. - Users find the **user interface and experience confusing** , making navigation and setup challenging for new users. - Users find the **lack of intuitiveness** in Webex Suite challenging, especially for new users facing a learning curve. - Users find the **user interface cluttered and less intuitive** , creating a challenging experience for newcomers to Webex Suite. #### What Are Recent G2 Reviews of Webex Suite? **"[Webex Suite : Streamlining Enterprise Collaboration and Technical Operations](https://www.g2.com/survey_responses/webex-suite-review-12862856)"** **Rating:** 4.5/5.0 stars *— Sarfaraj Ahmed A.* [Read full review](https://www.g2.com/survey_responses/webex-suite-review-12862856) --- **"[Webex Suite Has Become an Essential Part of Our Daily Collaboration and Customer Meetings](https://www.g2.com/survey_responses/webex-suite-review-12844161)"** **Rating:** 5.0/5.0 stars *— Shibu K.* [Read full review](https://www.g2.com/survey_responses/webex-suite-review-12844161) --- #### What Are G2 Users Discussing About Webex Suite? - [How has the Webex App evolved to meet the demands of hybrid work environments and virtual collaboration?](https://www.g2.com/discussions/how-has-the-webex-app-evolved-to-meet-the-demands-of-hybrid-work-environments-and-virtual-collaboration) - 4 comments, 5 upvotes - [How has Webex Meetings catered to the evolving needs of global virtual teams and large-scale webinars?](https://www.g2.com/discussions/how-has-webex-meetings-catered-to-the-evolving-needs-of-global-virtual-teams-and-large-scale-webinars) - 3 comments, 5 upvotes - [What is Webex Meetings used for?](https://www.g2.com/discussions/what-is-webex-meetings-used-for) - 4 comments, 3 upvotes ### 7. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,003 **Why buyers love it?:** Reviewing Dialpad Connect’s G2 reviews, I placed it around flexible business calling with transcripts, summaries, and CRM-linked follow-up. Reviewers highlight laptop calling, inbound and outbound calls, international reach, call recording, auto attendants, call queues, transcripts, and AI recaps. A good match for teams that want call context captured without relying on manual notes. ### What Do G2 Reviewers Say About Dialpad Connect? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **intuitive ease of use** of Dialpad Connect, appreciating its seamless integration and fast functionality. - Users appreciate the **call management features** of Dialpad Connect, enhancing communication and providing excellent call quality. - Users find the **AI transcription** feature of Dialpad Connect incredibly useful for call insights and record-keeping. - Users find the **call recording feature** invaluable for reviewing conversations, enhancing their communication practices significantly. - Users enjoy the **cross-device accessibility** of Dialpad Connect, benefiting from seamless integration and intuitive customization options. **Cons:** - Users often face **call quality issues** with Dialpad Connect that can disrupt important conversations and impact user experience. - Users frequently face **connection issues** with Dialpad Connect, leading to calls that cut in and out. - Users express dissatisfaction with the **missing functionality** in Dialpad Connect, limiting customization and integration options. - Users experience **recording issues** , with limited message options and unsatisfactory voicemail customization in Dialpad Connect. - Users report **call quality issues** with Dialpad Connect, including dropped calls and difficulties reaching clients. #### What Are Recent G2 Reviews of Dialpad Connect? **"[Dialpad Connect’s AI Recaps and Real-Time Transcriptions Shine for Hybrid Teams](https://www.g2.com/survey_responses/dialpad-connect-review-12610593)"** **Rating:** 4.5/5.0 stars *— Pawan D.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-12610593) --- **"[Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync](https://www.g2.com/survey_responses/dialpad-connect-review-12550356)"** **Rating:** 5.0/5.0 stars *— Kaushik C.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-12550356) --- #### What Are G2 Users Discussing About Dialpad Connect? - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment ### 8. [8x8 Work](https://www.g2.com/products/8x8-work/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 881 **Why buyers love it?:** 8x8 Work’s G2 feedback pointed me toward cloud-based calling for teams that need phone, SMS, and admin controls across devices. Users mention Microsoft Teams use, SMS, admin controls, number transfers, multi-device handoff, IVR setup, and stable cloud telephony. A solid option for teams that want daily calling and texting managed from a cloud phone system. ### What Do G2 Reviewers Say About 8x8 Work? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 8x8 Work, finding it makes communication tasks efficient and straightforward. - Users value the **easy communication** capabilities of 8x8 Work, enabling seamless connections from any device. - Users appreciate the **reliability** of 8x8 Work, enjoying minimal downtime and excellent service quality throughout their experience. - Users value the **quick and efficient customer support** of 8x8 Work, ensuring smooth transitions from chat to live assistance. - Users value the **convenience of unified communications** with 8x8 Work, streamlining their remote work experience effectively. **Cons:** - Users face **slow customer service responses** , which negatively impacts their experience and complicates troubleshooting issues. - Users report **slow response times** from customer support, hindering their ability to resolve issues effectively. - Users face **poor customer support** , experiencing slow responses and difficulties with troubleshooting and configuration assistance. - Users find 8x8 Work's **limited features** restrictive, impacting CRM integration and advanced functionalities. - Users experience **technical issues** like lagging apps, login troubles, and system downtimes that hinder usability. #### Key Features - Phone Calls - Hold Music - Individual Download - Voice Conferencing - Tenancy Flexibility #### What Are Recent G2 Reviews of 8x8 Work? **"[Simple, Easy-to-Navigate Interfaces with All the Info You Need](https://www.g2.com/survey_responses/8x8-work-review-12655856)"** **Rating:** 4.0/5.0 stars *— John T.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12655856) --- **"[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)"** **Rating:** 5.0/5.0 stars *— David H.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12747765) --- #### What Are G2 Users Discussing About 8x8 Work? - [What is 8x8 X Series used for?](https://www.g2.com/discussions/what-is-8x8-x-series-used-for) - [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) - 3 comments - [Why is 8x8 called 8x8?](https://www.g2.com/discussions/why-is-8x8-called-8x8) ### 9. [Aircall](https://www.g2.com/products/aircall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,552 **Why buyers love it?:** Aircall’s G2 feedback led me to its fit in call management for sales and support teams that need visibility into conversations. Users call out easy setup, call routing, IVR, shared inboxes, call recording, mobile access, CRM connections, shortcuts, and internal call transfers. A strong fit for teams that want customer calls logged, routed, and reviewed from a cloud-based phone system. ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users find **Aircall easy to use** , with its intuitive design and seamless integration enhancing their communication workflows. - Users love the **easy integration** with CRM tools, enhancing communication and streamlining operations across platforms. - Users value the **seamless integrations** and **user-friendly features** of Aircall that enhance communication and efficiency. - Users value the **automatic call recordings** in Aircall, enhancing record-keeping and streamlining communication with clients. - Users highly value the **reliability** of Aircall, praising its consistent call quality and seamless integrations. **Cons:** - Users report **connection issues** with Aircall, including installation difficulties and rare application freezes affecting call quality. - Users frequently experience **call quality issues** and connectivity problems, leading to frustration with the Aircall service. - Users are frustrated by the **missing features** in Aircall, including tracking talk time and SMS integration. - Users experience **dialer issues** with Aircall, particularly missing features like a traditional phone directory. - Users report **slow loading** times leading to dropped calls and delays, negatively impacting their overall experience. #### Key Features - VOiP Number - Software Pairing - Record Calls - Personalization - Daily Summary #### What Are Recent G2 Reviews of Aircall? **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 5.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote ### 10. [Crexendo](https://www.g2.com/products/crexendo/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 340 **Product Description:** Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device. ### What Do G2 Reviewers Say About Crexendo? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional customer support** from Crexendo, praising knowledgeable staff who simplify the entire process. - Users commend Crexendo for its **exceptional customer support** , making the onboarding and management process seamless and stress-free. - Users praise the **exceptional customer service** of Crexendo, highlighting responsive support and ease during setup and migration. - Users highlight the **ease of use** with Crexendo, noting simple setup and helpful customer support throughout the process. - Users love the **easy setup** with Crexendo, praising the helpful support that simplifies the transition process. **Cons:** - Users experience frequent **call issues** , especially during ISP outages, impacting communication and productivity. - Users find the **implementation process complex** , requiring IT assistance and making setup confusing at times. - Users find that **reaching customer service can be a hassle** , complicating their support experience with Crexendo. - Users find the **difficult navigation** in Crexendo frustrating, impacting their overall efficiency and user experience. - Users are frustrated by the overwhelming **spam calls and limited number options** , affecting their communication experience with clients. #### What Are Recent G2 Reviews of Crexendo? **"[A Forward-Thinking Cloud Communications Leader](https://www.g2.com/survey_responses/crexendo-review-12368316)"** **Rating:** 5.0/5.0 stars *— Kalpesh S.* [Read full review](https://www.g2.com/survey_responses/crexendo-review-12368316) --- **"[Affordable and Effective Phone Solution](https://www.g2.com/survey_responses/crexendo-review-12821982)"** **Rating:** 5.0/5.0 stars *— RPS A.* [Read full review](https://www.g2.com/survey_responses/crexendo-review-12821982) --- #### What Are G2 Users Discussing About Crexendo? - [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments ### 11. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,388 **Product Description:** GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ### What Do G2 Reviewers Say About GoTo Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of GoTo Connect, which enhances communication and simplifies business operations seamlessly. - Users appreciate the **excellent customer support** of GoTo Connect, noting quick resolutions and friendly assistance. - Users value the **reliability** of GoTo Connect, experiencing uninterrupted communication and excellent workflow for over three years. - Users commend the **easy setup** of GoTo Connect, appreciating its intuitive use and quick implementation process. - Users love the **seamless integration and comprehensive features** of GoTo Connect, enhancing business communication effortlessly. **Cons:** - Users often face **call issues** with GoTo Connect, including delayed options and difficulty in managing incoming calls. - Users find the **overwhelming options** and limited fax viewing capabilities of GoTo Connect frustrating and cumbersome. - Users note the **limited features** of GoTo Connect, impacting functionality and integration with other tools. - Users have faced **unreliable customer service** that prolongs solutions, creating significant frustration and operational setbacks. - Users frequently experience **poor customer support** , which complicates the sign-up process and overall user experience. #### What Are Recent G2 Reviews of GoTo Connect? **"[Clear Calls, Easy Setup, But App Needs Improvement](https://www.g2.com/survey_responses/goto-connect-review-12443199)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199) --- **"[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)"** **Rating:** 5.0/5.0 stars *— Jeff L.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338) --- #### What Are G2 Users Discussing About GoTo Connect? - [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment - [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) - [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect) ### 12. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 474 **Why buyers love it?:** Vonage Business Communications came through in my analysis of G2 reviews as a VoIP system for teams that need calling, texting, and contact handling across locations. The feedback highlights outbound and inbound calls, candidate and client communication, call parking, line merging, employee contact books, mobile access, and setup support. Works well for teams that need voice and messaging in one business communication app. ### What Do G2 Reviewers Say About Vonage Business Communications? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Vonage Business Communications, enjoying seamless operation on both mobile and desktop. - Users highlight the **reliable call quality** of Vonage Business Communications, making it a trustworthy choice for business communication. - Users value the **seamless calling features** of Vonage, enhancing communication efficiency across multiple platforms. - Users commend the **fantastic customer support** of Vonage Business Communications, enhancing their overall experience and satisfaction. - Users appreciate the **easy-to-use messaging features** of Vonage, including text and multimedia sharing capabilities. **Cons:** - Users face **texting limitations** with Vonage, including undelivered messages and issues contacting candidates effectively. - Users report frequent **call drops** and connectivity issues, causing frustration and missed communications. - Users experience **slow and unhelpful customer support** , leading to frustrations and unresolved issues with their projects. - Users frequently experience **call connectivity issues** , including drops and transfer problems, affecting overall communication efficiency. - Users often face **connection issues** with Vonage, experiencing dropped calls and delayed alerts despite otherwise good service. #### What Are Recent G2 Reviews of Vonage Business Communications? **"[Easy Setup with Minor Configuration Hurdles](https://www.g2.com/survey_responses/vonage-business-communications-review-12596875)"** **Rating:** 4.0/5.0 stars *— Jay C.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12596875) --- **"[Great for Calling Offshore Candidates and Managing Employee Contacts](https://www.g2.com/survey_responses/vonage-business-communications-review-12601341)"** **Rating:** 4.5/5.0 stars *— Yasir K.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12601341) --- #### What Are G2 Users Discussing About Vonage Business Communications? - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment ### 13. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,776 **Product Description:** CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users find CloudTalk **fast and intuitive** , appreciating the quick number switching and user-friendly interface. - Users praise the **reliability** of CloudTalk, highlighting its consistent call quality and stable performance. - Users find CloudTalk to be **intuitive and user-friendly** , leading to a seamless calling experience without issues. - Users appreciate the **ease of obtaining local numbers** and the clarity of calls, enhancing productivity and efficiency. - Users appreciate the **smart call routing and advanced analytics** of CloudTalk, enhancing efficiency and performance significantly. **Cons:** - Users find the **call issues** frustrating, often facing dial tone problems and app bugs that complicate communication. - Users report **connection issues** that lead to operational interruptions, affecting call quality and client interactions. - Users experience **functionality issues** with CloudTalk, especially regarding the mobile app and Chrome extension performance. - Users often express frustration over the **missing features** in CloudTalk, impacting email coordination and reporting logic. - Users often face **poor connectivity** , experiencing issues with call statuses and inconsistent performance across devices. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- **"[Solid international coverage for voice and SMS at a competitive price](https://www.g2.com/survey_responses/cloudtalk-review-12845225)"** **Rating:** 4.0/5.0 stars *— Tiit M.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12845225) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 14. [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 508 **Product Description:** Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice, messaging, fax, wireless, storage, inference, and more into your applications. Every Telnyx customer can access 24/7 in-house engineering support and complimentary services like configuration management, enterprise-level security, and fraud detection. ### What Do G2 Reviewers Say About Telnyx CPaaS? *AI-generated summary from verified user reviews* **Pros:** - Users find the **customer support** of Telnyx CPaaS exceptional and very responsive, enhancing their overall experience. - Users love the **ease of use** of Telnyx, appreciating its intuitive interface and quick setup process. - Users appreciate the **exceptional customer service** from Telnyx, highlighting their quick and helpful support responses. - Users find **easy setup** with Telnyx refreshing, allowing seamless migration and quick implementation for their communication needs. - Users commend the **affordable and competitive pricing** of Telnyx, enhancing their overall satisfaction and flexibility. **Cons:** - Users find the **complex processes** of Telnyx CPaaS challenging, requiring significant time to master advanced features. - Users express concern over the **high costs** associated with Telnyx, affecting their ability to manage expenses effectively. - Users express frustration over **poor customer service** , facing delays in support and lack of effective communication. - Users experience frustratingly **long waiting times** for support, often with no response after multiple attempts to contact. - Users find the **new portal not user-friendly** , with complicated navigation and onboarding hindrances affecting overall experience. #### What Are Recent G2 Reviews of Telnyx CPaaS? **"[Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)"** **Rating:** 5.0/5.0 stars *— Jon B.* [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607) --- **"[Outstanding Highly Recommend](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)"** **Rating:** 4.0/5.0 stars *— Naod D.* [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998) --- #### What Are G2 Users Discussing About Telnyx CPaaS? - [What is Telnyx used for?](https://www.g2.com/discussions/what-is-telnyx-used-for) ### 15. [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 501 **Product Description:** Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. ### What Do G2 Reviewers Say About Intermedia Unite? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **quick and responsive customer support** of Intermedia Unite, enhancing overall service reliability. - Users praise the **ease of use** of Intermedia Unite, highlighting its user-friendly interface and helpful support. - Users value the **knowledgeable and responsive customer support** of Intermedia Unite, ensuring a seamless onboarding experience and quick issue resolution. - Users appreciate the **intuitive design** of Intermedia Unite, making communication seamless and user-friendly across devices. - Users highlight the **reliability** of Intermedia Unite, experiencing efficient communication and excellent support throughout their usage. **Cons:** - Users express concern over **high internet dependency** with Intermedia Unite, leading to call drops during connectivity issues. - Users face **administrative complexities** in Intermedia Unite, which can hinder productivity and frustrate new admins. - Users report **admin control issues** with Intermedia Unite, noting complexities that hinder new admins' experience and support. - Users experience frequent **connection issues** with Intermedia Unite, causing dropped calls during network challenges. - Users experience **inefficient customer service** , facing repeated transfers and unresolved issues despite polite support interactions. #### What Are Recent G2 Reviews of Intermedia Unite? **"[Seamless, Reliable Communication Across Devices with Powerful Texting and Integrations](https://www.g2.com/survey_responses/intermedia-unite-review-12654701)"** **Rating:** 4.5/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-12654701) --- **"[Clean, Easy, and Perfect for Simple Setup](https://www.g2.com/survey_responses/intermedia-unite-review-12603745)"** **Rating:** 5.0/5.0 stars *— Bruce H.* [Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-12603745) --- #### What Are G2 Users Discussing About Intermedia Unite? - [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) - 1 comment - [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote - [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote ### 16. [Ringover](https://www.g2.com/products/ringover/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 459 **Product Description:** Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. ### What Do G2 Reviewers Say About Ringover? *AI-generated summary from verified user reviews* **Pros:** - Users find Ringover to be exceptionally **easy to use** , appreciating its intuitive interface and seamless functionality. - Users value the **fast and reliable customer support** from Ringover, enhancing their overall experience with the app. - Users appreciate the **reliable support and call quality** of Ringover, enhancing productivity and user experience. - Users find Ringover's **helpful support and easy-to-use application** significantly enhance their communication and efficiency. - Users find Ringover **intuitive and easy to use** , making it an excellent choice for seamless communication. **Cons:** - Users feel Ringover is **expensive** compared to alternatives like Zoom, questioning its value and support quality. - Users highlight the **high cost** of Ringover, noting cheaper alternatives with better service quality. - Users experience **glitches** with Ringover, including onboarding issues and bugs, hindering their overall satisfaction. - Users have noted a need for **missing features** like CRM integration and improved SMS synchronization in Ringover. - Users find that **SMS synchronization issues** exist between devices, affecting the overall mobile app experience. #### What Are Recent G2 Reviews of Ringover? **"[HubSpot Integration An intuitive phone solution](https://www.g2.com/survey_responses/ringover-review-12674627)"** **Rating:** 4.5/5.0 stars *— Verified User in E-Learning* [Read full review](https://www.g2.com/survey_responses/ringover-review-12674627) --- **"[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)"** **Rating:** 5.0/5.0 stars *— Wouter K.* [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) --- #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment ### 17. [Podium](https://www.g2.com/products/podium/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,012 **Product Description:** Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. ### What Do G2 Reviewers Say About Podium? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Podium, enjoying its intuitive interface and streamlined communication features. - Users find Podium's **streamlined feedback management** essential for enhancing customer satisfaction and simplifying communication. - Users value the **easy communication** with customers through Podium, enhancing convenience and fostering friendly interactions. - Users value the **seamless communication** through Podium, enhancing client connections and efficiency in interactions. - Users love Podium for its **ease of communication** , enabling effective contact management and convenient bulk messaging with clients. **Cons:** - Users express frustration over **missing features** , experiencing unmet expectations and difficulties with promised services from Podium. - Users find **messaging issues** in Podium overwhelming, as tracking large volumes of messages hampers efficiency and response time. - Users find Podium's **limited features** hinder effective message tracking and integration with other essential tools. - Users find Podium's pricing to be **excessive** , particularly for small businesses needing advanced features. - Users express frustration over **poor customer support** , with delayed responses and unprofessional appointment handling impacting their experience. #### What Are Recent G2 Reviews of Podium? **"[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/podium-review-12566301) --- **"[Revolutionized Our Customer Engagement](https://www.g2.com/survey_responses/podium-review-12707136)"** **Rating:** 5.0/5.0 stars *— Edgar c.* [Read full review](https://www.g2.com/survey_responses/podium-review-12707136) --- #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 18. [TeleCMI](https://www.g2.com/products/telecmi/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 290 **Product Description:** TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users find TeleCMI’s **intuitive and user-friendly interface** makes managing call operations seamless and efficient. - Users appreciate the **responsive customer support** of TeleCMI, highlighting quick assistance that enhances their communication experience. - Users appreciate the **clear voice quality** and user-friendly features of TeleCMI for efficient customer call management. - Users commend TeleCMI's **reliable call recording** and dependable service, ensuring smooth daily operations without interruptions. - Users find the **easy setup** of TeleCMI effortless, allowing smooth communication with customizable options and quick configurations. **Cons:** - Users highlight the **limited access to history on the mobile app** , affecting their overall experience with TeleCMI. - Users are frustrated by the **missing features** , such as limited mobile access and lack of customization options. - Users find **limited customization** options frustrating, as they desire a simpler interface with quicker adjustments. - Users feel the **dashboard could be simplified** , suggesting a more streamlined design for better usability and accessibility. - Users feel that the **UI/UX needs improvement** , as it can be confusing for new users navigating the app. #### What Are Recent G2 Reviews of TeleCMI? **"[Seamless Communication Simplified – TeleCMI Delivers](https://www.g2.com/survey_responses/telecmi-review-11437057)"** **Rating:** 4.5/5.0 stars *— Prajwal B.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11437057) --- **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 19. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 79 **Product Description:** Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more... ### What Do G2 Reviewers Say About Yeastar P-Series PBX System? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Yeastar P-Series PBX System remarkable, allowing quick setup and management. - Users praise the **feature-rich capabilities** of Yeastar P-Series PBX, highlighting its ease of use and seamless integration. - Users value the **seamless integrations** of Yeastar P-Series PBX, enabling effortless connectivity across various devices. - Users value Yeastar P-Series for its **excellent customer support** , providing helpful resources and prompt technical assistance. - Users highlight the **easy setup** of Yeastar P-Series PBX System, streamlining implementation and enhancing productivity. **Cons:** - Users find the **missing functionality** in Yeastar P-Series PBX limits options for larger hardware-based setups and integrations. - Users note **missing features** like IVR options and outbound contact center capabilities, impacting overall satisfaction. - Users find the **costly nature** of Yeastar P-Series PBX System a significant drawback compared to competitors. - Users find the **limited features** of Yeastar P-Series PBX insufficient for their diverse communication needs. - Users find the **high cost** of Yeastar P-Series PBX System prohibitive, especially compared to other options available. #### What Are Recent G2 Reviews of Yeastar P-Series PBX System? **"[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)"** **Rating:** 4.5/5.0 stars *— Girish S.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941) --- **"[A powerful PBX system that constantly brings new functions with it](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)"** **Rating:** 5.0/5.0 stars *— Markus E.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875) --- ### 20. [NUACOM](https://www.g2.com/products/nuacom/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 282 **Product Description:** Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. ### What Do G2 Reviewers Say About NUACOM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of Nuacom, highlighting quick resolutions and helpful onboarding assistance. - Users appreciate the **ease of use** of NUACOM, highlighting its quick setup and excellent support throughout the experience. - Users appreciate the **helpful support** from NUACOM, making transitions and setups swift and efficient. - Users find the **easy setup** process of NUACOM quick and straightforward, enhancing their overall experience. - Users praise the **fantastic customer service** of Nuacom, highlighting its efficiency and promptness in support. **Cons:** - Users experience **call issues** , including missed calls and complicated configuration, leading to frustration and inefficiencies. - Users face **call limitations** , including missed calls and the restrictive voicemail time limit affecting crucial communications. - Users desire **a wider selection of features** in NUACOM, particularly for headset options and multi-company logins. - Users experience **dialer issues** including slow refresh, difficulties adding contacts, and inaccurate voicemail pronunciation. - Users find NUACOM to be **highly priced** , particularly when adding multiple extensions and additional features. #### What Are Recent G2 Reviews of NUACOM? **"[Nuacom Made Setup Effortless with Excellent Support](https://www.g2.com/survey_responses/nuacom-review-12858519)"** **Rating:** 5.0/5.0 stars *— Stephen L.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12858519) --- **"[Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform](https://www.g2.com/survey_responses/nuacom-review-12798834)"** **Rating:** 4.5/5.0 stars *— Brian W.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) --- #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 21. [Cisco Hosted Collaboration Solution](https://www.g2.com/products/cisco-hosted-collaboration-solution/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **Product Description:** AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts ### What Do G2 Reviewers Say About Cisco Hosted Collaboration Solution? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **superior voice quality** and versatile options offered by Cisco Hosted Collaboration Solution. - Users value the **variety of options** available in Cisco Hosted Collaboration Solution, enhancing their collaboration experience. - Users commend the **reliability** of Cisco Hosted Collaboration Solution, benefitting from consistent voice quality and functionality. #### What Are Recent G2 Reviews of Cisco Hosted Collaboration Solution? **"[Cisco Hosted Collaboration Solution](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646)"** **Rating:** 4.0/5.0 stars *— Burhan A.* [Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646) --- **"[My name is Mudassir Zaidi. I'm working from trilocks technologies pvt.](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752)"** **Rating:** 5.0/5.0 stars *— Mudassir H.* [Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752) --- #### What Are G2 Users Discussing About Cisco Hosted Collaboration Solution? - [Whats is Cisco HCS?](https://www.g2.com/discussions/cisco-hosted-collaboration-solution-whats-is-cisco-hcs) - [Whats is Cisco HCS?](https://www.g2.com/discussions/whats-is-cisco-hcs) - [What is hosted collaboration?](https://www.g2.com/discussions/what-is-hosted-collaboration) ### 22. [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 203 **Product Description:** Allo is an AI-native phone system that records calls, writes follow-ups, updates your CRM automatically. Built for modern sales teams making and receiving calls all day. Join 20,000+ businesses using Allo: get instant business phone numbers with crystal-clear call quality, AI call summaries, automatic CRM updates, and smart call routing for your sales team. GET YOUR SALES PHONE SYSTEM IN 60 SECONDS • Local and international business numbers instantly • Works in 80+ countries for global sales reach • Make unlimited outbound calls to prospects • Receive and route inbound leads automatically • No contracts, no setup fees, no IT needed • Crystal-clear VoIP calls built mobile-first AI THAT HANDLES YOUR SALES ADMIN • Records and transcribes every sales call automatically • Writes call summaries and next steps after each conversation • Updates your CRM with call notes and contact details • Qualifies inbound leads when you're busy • Routes important calls directly to the right rep • Uses AI like ChatGPT for quick answers from your calls • No manual note-taking needed AVAILABLE ON ALL YOUR DEVICES • Native iOS app for iPhone • Native Android app for all Android devices • Desktop apps for macOS and Windows • Web app for browser-based calling • Click-to-call directly from your CRM • Seamless sync across all devices • Work from anywhere with the same number PERFECT FOR SALES TEAMS • Sales managers needing team visibility and call coaching • Small teams doing sales, support, and follow-up daily • Real estate agents managing property leads • Consultants and service providers • Construction, tech, and finance professionals • Teams of 5-30 people who close deals on the phone CRM INTEGRATION THAT WORKS • Native integration with HubSpot, Salesforce, Pipedrive, Zoho, Attio, and 1000+ other tools • Automatic call logging and contact updates • Click-to-call from your CRM contacts • No more manual data entry • Push real data where you need it PROFESSIONAL FEATURES INCLUDED • Call recording for every conversation • Unlimited SMS messaging • Team routing based on rules you control • Working hours and availability settings • All-in-one inbox for calls, texts, and voicemails • Crystal-clear calls on both mobile and desktop apps SIMPLE, TRANSPARENT PRICING $32 USD per user per month. Everything included: AI summaries, call recording, unlimited SMS, CRM integrations. No hidden fees. No per-minute billing. Cancel anytime. TRUSTED BY 20,000+ BUSINESSES Backed by investors like Base10, Lightspeed, Free, and Pennylane. We've raised 5 million dollars to reinvent software for small businesses. SECURITY AND COMPLIANCE Your calls and data are fully protected with encrypted transmission and storage. We're GDPR compliant, undergo regular independent security audits. Your business stays private. START YOUR 7-DAY FREE TRIAL Download Allo and get your team connected in 5 minutes with our business plan. Stop losing deals to admin work. Let AI handle your call notes while you focus on selling. Get Allo for your sales team today. ### What Do G2 Reviewers Say About Allo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Allô, enjoying its intuitive functionality and seamless integration with HubSpot. - Users love the **easy access to recorded calls** in Allo, enhancing communication efficiency and productivity. - Users appreciate the **outstanding customer support** of Allo, valuing direct communication and timely responses from the team. - Users commend Allô for its **consistent reliability** , ensuring excellent call quality and seamless integration for enhanced productivity. - Users value the **easy integration** of Allô with various platforms, enhancing productivity and streamlining customer follow-up. **Cons:** - Users note the **missing features** of Allo, indicating a need for improved customization and deeper functionality. - Users experience **connection issues** with Allo, including lagging, dropped calls, and occasional app disconnections. - Users report **call issues** with Allo, including misidentification of call status and dropped lines during conversations. - Users find the **lack of intuitiveness** in Allo challenging, especially for newcomers navigating its complex features. - Users note the **limited features** on the web app compared to mobile, indicating a need for greater customization. #### What Are Recent G2 Reviews of Allo? **"[Powerful call summaries and efficient search](https://www.g2.com/survey_responses/allo-review-12151384)"** **Rating:** 4.5/5.0 stars *— Stéphanie M.* [Read full review](https://www.g2.com/survey_responses/allo-review-12151384) --- **"[Fair pricing and a seamless experience for solopreneurs](https://www.g2.com/survey_responses/allo-review-12150873)"** **Rating:** 5.0/5.0 stars *— Gaylord D.* [Read full review](https://www.g2.com/survey_responses/allo-review-12150873) --- ### 23. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,457 **Product Description:** The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle. ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find Genesys Cloud CX to be **easy to use** , allowing business users to configure settings without IT assistance. - Users value the **innovative features** of Genesys Cloud CX, enhancing communication and fostering collaborative relationships in contact center operations. - Users value the **reliability** of Genesys Cloud CX, enhancing business continuity and customer engagement effectively. - Users commend the **efficiency** of Genesys Cloud CX, enhancing innovation and simplifying operations for better business performance. - Users value the **intuitive interface** of Genesys Cloud CX, enhancing efficiency in managing customer interactions and workforce performance. **Cons:** - Users express concern over **limited features** in Genesys Cloud CX, particularly regarding voice translation and reporting tools. - Users express frustration over **missing features** like dashboard customization limitations and inadequate reporting tools in Genesys Cloud CX. - Users find the **complexity of customization** in Genesys Cloud CX overwhelming, especially for newcomers navigating its many features. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX make it challenging to obtain simple insights efficiently. - Users find the **learning curve steep** , with complex setups, overwhelming UI, and unclear instructions for new users. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Genesys Cloud: A Unified Orchestration Brain](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12808058)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12808058) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 1 comment, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment ### 24. [KrispCall](https://www.g2.com/products/krispcall/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 354 **Product Description:** KrispCall is an AI-powered business phone system for sales and support teams. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter. ### What Do G2 Reviewers Say About KrispCall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with KrispCall, finding it effortless to manage multiple conversations seamlessly. - Users commend the **exceptional customer support** of KrispCall, appreciating quick responses and detailed guidance from the team. - Users find the **combox feature** and multi-conversation management extremely helpful for enhancing business communication. - Users appreciate the **reliability** of KrispCall, noting its clear call quality and smooth performance on all devices. - Users praise the **amazing call quality** of KrispCall, ensuring seamless communication with clients and smooth interactions. **Cons:** - Users criticize KrispCall for being **expensive** , especially with upfront charges before the number activation process is complete. - Users find KrispCall's **high cost** challenging, particularly for smaller teams and calls to certain regions. - Users express frustration with the **limited number options** available, wishing for more choices from various locations. - Users desire more **personalization options and data sorting features** in KrispCall for an enhanced experience. - Users report occasional **mobile app lag** and unclear voice during calls, indicating a need for improvement. #### What Are Recent G2 Reviews of KrispCall? **"[Easy, Reliable, and Affordable Calling for Overseas Clients](https://www.g2.com/survey_responses/krispcall-review-12851549)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/krispcall-review-12851549) --- **"[Fast Setup, Powerful Features, and Great Support with KrispCall](https://www.g2.com/survey_responses/krispcall-review-12858923)"** **Rating:** 5.0/5.0 stars *— Muhammad Aamir A.* [Read full review](https://www.g2.com/survey_responses/krispcall-review-12858923) --- #### What Are G2 Users Discussing About KrispCall? - [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment ### 25. [3CX](https://www.g2.com/products/3cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 429 **Product Description:** 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ### What Do G2 Reviewers Say About 3CX? *AI-generated summary from verified user reviews* **Pros:** - Users find 3CX to be **extremely easy to use** , appreciating its straightforward setup and reliable customer support. - Users appreciate the **reliability** of 3CX, finding it dependable and easy to manage for their communication needs. - Users value the **flexibility** of 3CX, enabling seamless communication for both remote and on-site teams. - Users highlight the **flexibility and robust features** of 3CX, making it ideal for remote and hybrid communication. - Users value the **easy setup** of 3CX, allowing for straightforward implementation and efficient management. **Cons:** - Users note that **complex processes** can hinder usability, especially for non-technical administrators navigating configurations and troubleshooting. - Users face **difficult configuration** when setting up extensions and navigating admin settings, often requiring additional support. - Users experience a **steep learning curve** with 3CX, making it challenging for non-technical administrators to manage effectively. - Users find the **limited features** in the free version restrict functionality and require complex setup for extensions. - Users find the **license fees expensive** , especially for non-profits, impacting overall affordability and budget considerations. #### What Are Recent G2 Reviews of 3CX? **"[Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging](https://www.g2.com/survey_responses/3cx-review-12707768)"** **Rating:** 4.5/5.0 stars *— Matthew W.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) --- **"[Comprehensive VoIP Solution, Slight Learning Curve](https://www.g2.com/survey_responses/3cx-review-12656492)"** **Rating:** 4.5/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12656492) --- #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ## What Is VoIP Providers? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to VoIP Providers? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- ## How Do You Choose the Right VoIP Providers? ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)