wetracked.io Reviews & Product Details

Nothing, there are chat customer service but they are not help you Review collected by and hosted on G2.com.

Unreliable reporting and customer support that takes no ownership

I’ve spent 10 days trying to resolve a serious reporting issue with WeTracked. Their dashboard shows approximately $5 in revenue and a ROAS of 0.01x. My cheapest product costs $19, I haven’t sold that item in the last 10 days, and my average order value is around $250. These figures make no sense for my business.

I provided Google Ads screenshots for the same reporting period and repeatedly explained the discrepancies. Support still hasn’t explained where these revenue amounts come from or why their dashboard doesn’t match.

Every follow-up gets the same response: “We’ve escalated this to our engineering team,” followed by another apology. Ten days later, there is still no fix, no meaningful progress update, and no clear timeline. I have to keep chasing them, only to be brushed off again. Their handling of this issue has shown very little concern for a paying customer spending real money on advertising.

Eventually, they told me to rely on my Google Ads numbers. If that’s the answer, why offer an analytics dashboard in the first place? Why display figures you cannot explain and then direct customers elsewhere when they question them?

This also leaves me questioning whether the purchase events and revenue values sent to Google and Meta are accurate. I haven’t proven those outgoing events are wrong, but WeTracked hasn’t provided verification that they are correct either.

Technical problems can happen. What is unacceptable is leaving a customer chasing answers for 10 days while repeating apologies and escalation messages. Based on both the unresolved reporting issue and the dismissive support experience, I cannot recommend WeTracked. Review collected by and hosted on G2.com.

The customer support is excellent. Hans and Sean have always been quick to respond, friendly, and helpful whenever I've had questions about tracking, billing, or subscription plans. I also appreciate the flexibility of the different plans depending on my store's order volume. Review collected by and hosted on G2.com.

Subscription changes slightly confused me at first. However, the support team has always been quick to clarify any confusion. No major complaints so far. Review collected by and hosted on G2.com.

I find wetracked.io really helpful because it simplifies communication across all platforms I'm working on, like Facebook, Google, Snapchat, and TikTok, all in one place. It's incredibly easy to use, so I don't need to deal with multiple apps, just one tool for everything. I can track and send the correct data efficiently, which is crucial for e-commerce and professionals. The software has helped me enormously, especially with tracking orders accurately. The setup was very easy too, as the support handles everything. I really recommend it and give it a 10 out of 10 for being a fantastic tool. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The best part about wetracked.io is how it simplifies data tracking for e-commerce. Having a clear view of important metrics, customer journeys, and attribution helps me understand what is really driving sales and optimize my marketing campaigns with more confidence. It saves time and gives me better control over my business performance. Review collected by and hosted on G2.com.

I don’t have any major complaints about wetracked.io. I would only suggest adding more customization options and expanding integrations with other platforms to make the experience even more tailored for different types of businesses. Review collected by and hosted on G2.com.

I use wetracked for my Shopify store and run ads on Meta, Google and TikTok. Sean helped me with the Google Ads setup and answered my questions clearly. I appreciate the hands-on support, especially when figuring out the technical details. Review collected by and hosted on G2.com.

nothing all is fine really yeah im happy with it Review collected by and hosted on G2.com.

I use wetracked.io for attribution across Meta, Google, and Klaviyo, and it helps me get more accurate attribution for ads. I like the good support, and the initial setup was very easy. Review collected by and hosted on G2.com.

I’d like wetracked.io to add MCP. Review collected by and hosted on G2.com.

I appreciate the quick response from support and the fact that the data is pixel-based. I also like having clear and precise data on Meta Ads. Setting up wetracked.io was very easy. Review collected by and hosted on G2.com.

Nothing for now Review collected by and hosted on G2.com.

I like that wetracked.io tracks all my orders and helps me track my ROAS on Meta. The tracking is more accurate than using Meta alone, and the setup was very easy. Review collected by and hosted on G2.com.

Anything Review collected by and hosted on G2.com.

I like that wetracked.io easily connects with Meta and captures customer information to sell better. I use it to connect the pixel and obtain information, and it helps my business. The initial setup was very easy. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I like having a clear view of my data. I have 100% clear data and can make the right decisions. It’s really easy to set up with my Shopify store. Review collected by and hosted on G2.com.

I wasn’t sure everything was set up correctly when I installed wetracked.io for Google Ads, so I contacted customer service. It would be really helpful to have a button that tells me whether everything is set up correctly. Review collected by and hosted on G2.com.