# Intermedia Unite Reviews **Vendor:** Intermedia **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 520 ## About Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. ## Intermedia Unite Pros & Cons **What users like:** - Users value the **quick and responsive customer support** of Intermedia Unite, enhancing their overall experience and satisfaction. (14 reviews) - Users find the **ease of use** in Intermedia Unite to be greatly beneficial, enhancing their communication experience. (14 reviews) - Users praise the **knowledgeable and responsive customer support** of Intermedia Unite, ensuring smooth transitions and quick resolutions. (9 reviews) - Users value the **intuitive interface** of Intermedia Unite, making communication seamless and accessible for all ages. (9 reviews) - Users highlight the **reliability** of Intermedia Unite, appreciating its efficient communication and excellent support services. (9 reviews) - Flexibility (6 reviews) - Helpful (6 reviews) - Quick Setup (6 reviews) - Easy Communication (5 reviews) - Security (5 reviews) **What users dislike:** - Users experience high **internet dependency** issues with Intermedia Unite, leading to dropped calls and connectivity problems. (3 reviews) - Users face **administrative complexities** in Intermedia Unite, which can disrupt new admins and lead to frustration. (2 reviews) - Users report **admin control issues** in Intermedia Unite, affecting navigation and causing disruptions for new administrators. (2 reviews) - Users face **connection issues** with Intermedia Unite, resulting in dropped calls and network-related challenges during use. (2 reviews) - Users face **ineffective customer service** due to repeated transfers and unresolved technical issues impacting their experience. (2 reviews) - Users face **poor support communication** and often resolve issues independently due to limited assistance from customer support. (2 reviews) - Expensive (2 reviews) - Inadequate AI Integration (2 reviews) - Integration Issues (2 reviews) - Users find the **limited features** of Intermedia Unite overwhelming and struggle with navigation and accessibility. (2 reviews) ## Intermedia Unite Reviews ### 1. Clean, Easy, and Perfect for Simple Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Intermedia Unite?** I really like how simple Intermedia Unite is to use, especially for someone who hasn't used it before, like a new speaker. It's super easy to use and doesn't cause confusion among our varied speakers. We offer a lot of webinars over the course of a year, all with different speakers, and this makes Intermedia Unite a very simple platform that's easy to train amongst a large group of people. We've used a lot of different platforms, but Intermedia Unite was the cleanest and easiest. It was fairly easy right from the get go, and there's not a whole lot to it, making it very easy to get started. **What do you dislike about Intermedia Unite?** I would like to see the polling feature more integrated and automated. **What problems is Intermedia Unite solving and how is that benefiting you?** I find Intermedia Unite is super easy to use, reducing confusion among varied speakers, and it's straightforward to train large groups on. ### 2. Seamless, Reliable Communication Across Devices with Powerful Texting and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Intermedia Unite?** Intermedia Unite allows our team to communicate seamlessly through physical desktop phones, mobile apps, and PC apps. This makes it easy for remote staff to stay reachable even when they’re not in the office, without needing to use their personal number. When someone steps away from their desk, the mobile app effectively acts as an extension wherever they have cell service, so they can still take calls and stay connected. So far, the system has been reliable and dependable. The texting feature has also been very helpful, since it lets our staff communicate with clients and partners without having to share personal cell numbers or purchase cell phones for employees who engage with clients. The mobile and PC apps are easy to use, and were very easy to train staff on use. The wide array of features has offered us a better product at a competitive price point. The integration with our office apps is also helpful, and the AI transcripts of voicemails is fairly accurate. **What do you dislike about Intermedia Unite?** The voicemail notification emails were flagged by our email provider as suspicious due the the volume of emails coming through with attached voice recording. **What problems is Intermedia Unite solving and how is that benefiting you?** Our old VoIP provider was leaving the VoIP business, so we needed to find a new provider. Intermedia was recommended by a partner, and they connected us with the right people so we could explore the product. It turned out to be a good fit and has given us more resources to communicate in a world where communication is changing rapidly. ### 3. Feature-Rich, Affordable VoIP That Fits Our Healthcare Office **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Q. | Oral and Maxillofacial Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Intermedia Unite?** Intermedia Unite provides my office a VOIP system that is full of features that we need and use as a healthcare provider at a very reasonable cost. **What do you dislike about Intermedia Unite?** Would like to be able to delete calls from the call log **What problems is Intermedia Unite solving and how is that benefiting you?** We were previously an AT&T customer using analog phones and a fax line. Intermedia provided us with a full featured system with telephones that we are able to use to perform a number of functions our analog system could not. ### 4. Seamless Call Management for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Gina B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Intermedia Unite?** I love the integration of Intermedia Unite with the Unite app as it works seamlessly with our desktop phones. The feature that syncs voicemail messages from our desktop phones to our smartphones is incredibly handy as it allows us to answer calls in real-time, even when we're not in the office. The initial setup was very easy, and everything works seamlessly. I wouldn't change a thing. **What do you dislike about Intermedia Unite?** Everything about the product is fantastic. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia Unite helps us promptly answer calls and direct them to the correct extension. Its seamless app integration allows us to handle calls in real time, even when away from the office, and syncs voicemails between desktop phones and smartphones. ### 5. Unite Has Everything We Need—and It’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Fred S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Intermedia Unite?** It’s very easy to use, and it has everything we need. **What do you dislike about Intermedia Unite?** We like everything about Unite. It has everything we need. **What problems is Intermedia Unite solving and how is that benefiting you?** Whenever Intermedia has problems, they usually do not affect us. ### 6. Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** nancy l. | Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Intermedia Unite?** It's scallable. For the most part is works very well and I would not change. I really am glad there are several tools included with out service. We use the Unite for the phone and can also use it as an app for desktop and mobile which is used every day. As the admin, I can add or reduce the amount of user licenses according to our business growth. I have access to call logs and can see our peak call volume times. I can perform team meetings with the anywhere meeting that is also part of our plan. It really does UNITE our workforce. Relatively simple to manage and use. When i need to make a change and not sure about it, Tech support is available and helpful. It's easy to train my new employees on how to use the system. **What do you dislike about Intermedia Unite?** the tiered support line. I have to repeat myself many times after being transferred to higher and higher levels at tech support instead of directly working with an assigned representative. Each employee does their best to help. The security authentication while a good concept is 50% good and 50%failure. It's a failure when I can't get verified because email and /or the text codes for verification don't arrive, even though I'm the admin. Seems to be a technical limitation or glitch. But the pros outweigh the negatives which is why I still recommend this company. **What problems is Intermedia Unite solving and how is that benefiting you?** It keeps the communication lines working. Unite basically is well named for it keeps my team united. We all work remotely . The unite app for desktop or mobile is very useful for my sales rep whether working at home or on the road. The app has a chat function that we can use that is faster than relying on email. It's also relatively easy to launch a team meeting or a training session with anywhere meeting built into the app. It can do more but that is all I really use it for. ### 7. Intuitive Video Conferencing with AI Power **Rating:** 4.0/5.0 stars **Reviewed by:** Samarah A. **Reviewed Date:** November 11, 2025 **What do you like best about Intermedia Unite?** I find Anymeeting Video Conferencing incredibly easy to use, which greatly enhances my online meeting experience. The AI capabilities are a standout feature, making it unique among other conferencing platforms. I especially appreciate how I can seamlessly join meetings from either my mobile or laptop, and how easy and quick it is to add other participants. The unified communication tool integrates everything I need for efficient meetings. I also value the AI's assistance during meetings, as it provides helpful responses when I ask questions about topics I'm unfamiliar with. Overall, the features make my online meetings smooth and productive. **What do you dislike about Intermedia Unite?** nothing much to say since it works well so far **What problems is Intermedia Unite solving and how is that benefiting you?** I find Anymeeting Video Conferencing easy to use with AI capabilities that answer my questions during meetings. It supports mobile and laptop access, allowing quick meeting setups and easy friend additions. ### 8. Best video conferencing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vimal P. | Desktop Support Engineer, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2025 **What do you like best about Intermedia Unite?** The HD audio and video quality is crystal clear, making meetings feel both personal and professional. The clarity is impressive, allowing even subtle facial expressions to be captured. **What do you dislike about Intermedia Unite?** The user interface of AnyMeeting can feel somewhat dated, particularly when compared to more modern platforms like Zoom or Google Meet. Its design isn’t as sleek or intuitive, which may pose challenges for first-time users. Additionally, the platform offers fewer third-party app integrations, such as Slack, Trello, or CRM tools, which could be a disadvantage for teams that depend on a seamless, connected workflow. The mobile app, while functional, does not match the polish or responsiveness found in the desktop version. During large meetings or when there is heavy screen sharing, I have noticed occasional lag, especially if the internet connection is not strong. Although AnyMeeting does support webinars, its features in this area are fairly basic, with limited options for breakout rooms, polls, and audience engagement tools compared to other platforms. **What problems is Intermedia Unite solving and how is that benefiting you?** AnyMeeting addresses the challenge of fragmented communication across teams by combining video, audio, chat, and screen sharing within a single platform. This integration reduces the need to switch between multiple tools, streamlining workflows and helping everyone stay aligned. Security concerns in virtual meetings are also tackled, as features such as encrypted meetings and password protection help keep sensitive discussions private—an essential aspect for both client calls and internal strategy sessions. Managing meetings becomes more efficient with integrated calendar invites, automated reminders, and attendance reports, which simplify scheduling and make it easier to follow up with participants, ultimately saving time and enhancing accountability. Engagement during online sessions is improved through interactive tools like polls, Q&A, and real-time screen annotation, which help make meetings more productive and inclusive. Additionally, AnyMeeting offers accessibility across devices, providing a consistent experience on both desktop and mobile. This allows me to join meetings from anywhere without sacrificing quality. ### 9. I would reccomend **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan S. | Director of Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Intermedia Unite?** 1. Support is quick - there are a lot of support articles 2. Flexible 3. Customize things for you (not something our other phone companies have done in the past) - They will try and make things work for you and your company (options don't all have to be standard) 4. They also have a Call Center product. 5. One of the only companies that will work with a Chromebook.  They have - 3-way calling for web app on Chromebooks. Large amount of rep support - help with billing questions - road map - always quick to answer and respond. **What do you dislike about Intermedia Unite?** 1. The dashboard could be more intuitive 3. Could offer a larger array of headsets and different price ranges **What problems is Intermedia Unite solving and how is that benefiting you?** Call center and VoIP services ### 10. Multi-functional video conferencing **Rating:** 4.0/5.0 stars **Reviewed by:** Stecy D. | Senior Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Intermedia Unite?** Easy to use online webinar tool with high audio and video quality.It is the perfect amalgamation of interactive tools and artificial intelligence capabilities. In comparison to other video conferencing software. **What do you dislike about Intermedia Unite?** Too many ads if you are using the unpaid version. The paid version is a tad bit expensive.Maybe reducing the amount of paid version would help. The number of ads are way too many though. **What problems is Intermedia Unite solving and how is that benefiting you?** Online conference calling with office teams. It helped with my writing to pitch ideas across via uninterrupted video and audio calls enabling efficient conversations and easy sharing of data. It also is seamless and requires very little effort to understand. ## Intermedia Unite Discussions - [What is the difference between AnyMeeting and other web conferencing services?](https://www.g2.com/discussions/what-is-the-difference-between-anymeeting-and-other-web-conferencing-services) - 1 comment, 2 upvotes - [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote - [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote - [Is AnyMeeting safe?](https://www.g2.com/discussions/is-anymeeting-safe) - 1 comment, 1 upvote - [how it can be batter than zoom?](https://www.g2.com/discussions/how-it-can-be-batter-than-zoom) - 1 comment, 1 upvote - [View Intermedia Unite pricing details and edition comparison](https://www.g2.com/products/intermedia-unite/reviews/intermedia-unite-review-191645?section=pricing&secure%5Bexpires_at%5D=2026-05-16+07%3A36%3A03+-0500&secure%5Bsession_id%5D=2b9475ea-2cbb-4ae9-a987-5c99607d19ce&secure%5Btoken%5D=c386371217aa887594c1cbbb0f095c4e597942df8a92448f92ab5e5308e70ccb&format=llm_user) ## Intermedia Unite Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Intermedia Unite Features **Collaboration Tools** - Screen Sharing - Presentations - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Intermedia Unite Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,325 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,505 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,387 reviews)