--- title: Intermedia Unite Reviews meta_title: 'Intermedia Unite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 520 reviews by the users' company size, role or industry to find out how Intermedia Unite works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 520 scale: '5' date_modified: '2026-07-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Intermedia Unite Reviews **Vendor:** Intermedia **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 520 ## About Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. ## Intermedia Unite Pros & Cons **What users like:** - Users value the **quick and responsive customer support** of Intermedia Unite, enhancing their overall experience significantly. (14 reviews) - Users find Intermedia Unite's interface **easy to use** , appreciating its user-friendly design and consistent performance. (14 reviews) - Users commend the **knowledgeable and responsive customer support** of Intermedia Unite, ensuring smooth onboarding and issue resolution. (9 reviews) - Users appreciate the **intuitive design** of Intermedia Unite, making communication seamless and user-friendly across devices. (9 reviews) - Users trust the **reliable service** of Intermedia Unite, appreciating consistent communication and excellent support throughout their experience. (9 reviews) - Flexibility (6 reviews) - Helpful (6 reviews) - Quick Setup (6 reviews) - Easy Communication (5 reviews) - Security (5 reviews) **What users dislike:** - Users face **internet dependency issues** with Intermedia Unite, leading to call drops and administrative challenges. (3 reviews) - Users experience **administrative complexities** that disrupt new admins, leading to a need for additional support. (2 reviews) - Users face **admin control issues** that lead to disruptions and confusion, particularly for new administrators. (2 reviews) - Users report **connection issues** with Intermedia Unite, causing dropped calls and frustration during network challenges. (2 reviews) - Users report **inefficient customer service** due to repeated transfers and unresolved issues, complicating their support experience. (2 reviews) - Users face **poor support communication** and often resolve issues independently due to limited assistance from customer support. (2 reviews) - Users find the product **expensive** , especially with additional fees for credit card processing that inflate overall costs. (2 reviews) - Inadequate AI Integration (2 reviews) - Integration Issues (2 reviews) - Users find the **limited features** of Intermedia Unite overwhelming and struggle with navigation and accessibility. (2 reviews) ## Intermedia Unite Reviews ### 1. Smartest way to held your meeting’s **Rating:** 5.0/5.0 stars **Reviewed by:** Akanksha R. | Programming Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Intermedia Unite?** Most helpful that i found is - User-Friendly: Easy-to-use with no onboarding or training required. Quick start and join meetings in seconds. Accessibility: Convenient desktop and mobile applications allow users to host and join meetings from anywhere. Integration: Seamlessly integrates with everyday applications like Outlook, G-Suite, Slack, MS Teams, and more. Streamlines workflows by embedding the meeting experience into familiar tools. These upsides suggest that Intermedia Anymeeting aims to provide a user-friendly, accessible, and feature-rich video conferencing solution with a focus on integration, security, and collaboration. Keep in mind that the actual experience may vary based on specific user needs and preferences. **What do you dislike about Intermedia Unite?** Some common challenges associated with video conferencing platforms might include: Technical Issues: Video conferencing tools can sometimes encounter technical glitches, such as connectivity issues, audio/video quality problems, or software bugs. Learning Curve: Despite being user-friendly, some users may still find a learning curve, particularly if they are new to video conferencing or have specific technical requirements. **What problems is Intermedia Unite solving and how is that benefiting you?** The platform offers solutions to these problems- Integration with Everyday Applications: Problem: Switching between different applications for meetings and daily work can disrupt workflows and decrease efficiency. Solution: The platform integrates with popular applications like Outlook, G-Suite, Slack, MS Teams, etc., streamlining workflows and embedding the meeting experience into familiar tools. Security and Compliance: Problem: Businesses need to ensure that their online meetings comply with data protection and privacy regulations, such as HIPAA, GDPR, CCPA, etc. Solution: Intermedia Anymeeting offers encryption features to help businesses meet compliance standards and conduct meetings securely. Scalability: Problem: Some video conferencing tools may not be scalable enough to accommodate the needs of growing businesses. Solution: Supporting up to 100 webcams, Intermedia Anymeeting aims to be suitable for businesses of varying sizes, providing scalability for different collaboration requirements. ### 2. Extremely happy with this service--and I'll tell you who not to use **Rating:** 5.0/5.0 stars **Reviewed by:** Robert L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Intermedia Unite?** Gerat price, great service, excellent hardware, love the hardware, love the features. **What do you dislike about Intermedia Unite?** I've had bad luck with other VOIP carriers. but never with Intermedia. Very, very satisfid. **What problems is Intermedia Unite solving and how is that benefiting you?** The auto-attendent and call routing features are great. I get good stats and no more spam calls. Also very economical. ### 3. Connectify **Rating:** 4.5/5.0 stars **Reviewed by:** Nitin . | Sales Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Intermedia Unite?** Good Quality and Time Saving for both advertiser and Client. **What do you dislike about Intermedia Unite?** Buffering and Technical Glitch even when interenet speed is good. **What problems is Intermedia Unite solving and how is that benefiting you?** Complicated setup processes and technical issues can hinder smooth meetings ### 4. Anytime Meeting Video conference Easy as Google Meets **Rating:** 5.0/5.0 stars **Reviewed by:** Richard J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Intermedia Unite?** Anytime Meeting is a fast friendly way for video conferencing and is as easy to use as google meets. The user interface is user friendly and easy to use. **What do you dislike about Intermedia Unite?** The only draw back I can see is that the intial connection is slower but the benefits far weigh this minor setback. **What problems is Intermedia Unite solving and how is that benefiting you?** Anymeeting Video conference solved the geographical distances and puts the people in charge in front to me to explain their needs and requirements for upcoming events, projects and day to day operations. It also give me the opporturnity to expalin hurdles that need to be overcomed to meet thoses demands. Anymeeting also give me the opportunity to see the gratitude in the faces of those who requirements and met and to hear their praises. ### 5. Intermedia Unite simplifies communications for our clients. **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Intermedia Unite?** Unite is easy to manage and maintain, and their support is very good. **What do you dislike about Intermedia Unite?** The Unite deskphone fulfillment process. **What problems is Intermedia Unite solving and how is that benefiting you?** Scheduling meetings, helping our clients with an easy-to-use, feature-rich phone system, and SecuriSync is incredible. ### 6. Great Software!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Intermedia Unite?** Intermedia Unite has been a great phone software for our team. It's super easy to use and the emailed voicemails is a tremendous help when working remotely. We have found it much easier to use than our last service and when we have needed help, they are very fast at responding and providing assistance. **What do you dislike about Intermedia Unite?** The online fax system was hard to access originally but we were able to figure it out and resolve it. **What problems is Intermedia Unite solving and how is that benefiting you?** It helped us solve the problem of having to pay so much for a business phone. It also helps us to be able to work from multiple locations and still have all our team connected so we can get our jobs done. ### 7. Intermedia Unite allowed us more freedom. **Rating:** 5.0/5.0 stars **Reviewed by:** Anna W. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Intermedia Unite?** I love that there is a phone app which allows me to use my cell phone, without giving out my number. It looks as though I am calling from the office. **What do you dislike about Intermedia Unite?** Because it is internet based, if the internet goes down, so do our phones. **What problems is Intermedia Unite solving and how is that benefiting you?** Being able to use my personal cell phone without giving out my number to clients is amazing! ### 8. Great VOIP product **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Intermedia Unite?** The hardware is high quality and the VOIP sound quality surprised me at how clear it is. **What do you dislike about Intermedia Unite?** I haven't had any problems yet to note. All our service needs have been handled quickly and accurately. Impressed by Intermedia's ability to fix issues quickly. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia lowered my office phone expenses significantly and has delivered better customer service as well. ### 9. The overall value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Intermedia Unite?** Intermedia Unite—Mi trovai ad essere la soluzione di Comunicazioni Unificate come Servizio (UCaaS) più completa sul mercato! A differenza di altri fornitori, Intermedia Unite è un pacchetto completo con pochi componenti aggiuntivi poiché include cose come messaggistica di testo, registrazione delle chiamate, videoconferenze, musica in attesa, reportistica avanzata delle chiamate e molto altro, tutto incluso nel prezzo iniziale. Anche i telefoni sono inclusi. **What do you dislike about Intermedia Unite?** text messaging deletion. This could be improved **What problems is Intermedia Unite solving and how is that benefiting you?** Flexible communications that go anywhere and can be active within a few moments. ### 10. Intermedia is both simple and complicated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Intermedia Unite?** I enjoy how easy it is to contact support when I run into issues with Intermedia clients. **What do you dislike about Intermedia Unite?** It can be frustrating to diagnose email issues when you're entering what is believed to be the correct settings on the email client (Outlook). Usually, I have to contact Intermedia support to assist in getting a client's Outlook configured. Usually, support uses a proprietary tool in most cases to initiate the connection on client email programs. **What problems is Intermedia Unite solving and how is that benefiting you?** Providing an affordable quick and easy solution for users who only need email support. ### 11. Intermedia has been most helpful to our business and, in kind, to our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Jim B. | Implementation Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Intermedia Unite?** Our company has used Intermedia for all of our local number ordering and porting for years. Their reps are very knowledgeable and will help obtain local numbers from different rate centers, if they do not have any in inventory. When I used their portal for Local Number Portability it is very user friendly and you get notices of the progress until it is ported. Once ported, I receive notification and make test calls to ensure the correct routing. I have spoke to most of their reps and have developed good rapport with them, which makes for a great call to Intermedia. **What do you dislike about Intermedia Unite?** I do not have any dislikes in my working with Intermedia. **What problems is Intermedia Unite solving and how is that benefiting you?** They assist us in providing local numbers for our customers. Once ordered and placed on our trunk, I know the numbers will be active and our customers will be able to use them immediately. ### 12. Very Happy Camper! Great and responsive Service. **Rating:** 4.5/5.0 stars **Reviewed by:** Bob L. | President, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Intermedia Unite?** I enjoy the excellent and personal service I receive . I talk to well trained, polite, service strong team members. They educate me on the services, and solve my problems. I was referred to Intermedia Unite by a happy customer. I am a happy customer now too. **What do you dislike about Intermedia Unite?** I have no problems. I recommend Intermedia Unite VOIP Phone Systems very highly. **What problems is Intermedia Unite solving and how is that benefiting you?** It all starts with their stellar service. Their tech support is also very on top of their products. A great company to work with. ### 13. I'm one of the Admins for my company... **Rating:** 4.0/5.0 stars **Reviewed by:** Tammy G. | Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Intermedia Unite?** It was good while it worked for me. Like the use of the auto attendent. I used it daily. **What do you dislike about Intermedia Unite?** IU no longer recognizes my login, even after updating my password. The other admin updated everything, and IU still doesn't accept me. I'm the one who uses the Auto Attendent for our company and can no longer access anything. **What problems is Intermedia Unite solving and how is that benefiting you?** Gives us auto attendant which allows us to have our company meetings without having to run answer calls. Allows for voicemail to be transcripted. ### 14. Reliable, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Regina P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Intermedia Unite?** I have used Intermedia for over 15 years. They are extremely reliable, effective customer service and I never think about them - and think about it in this way - if you are always thinking about them, they aren't doing a good job. No downtime, no issues - what else could you ask for when purchaing a technology service. **What do you dislike about Intermedia Unite?** I am puzzled by the emails that are delivered to my inbox that have {SPAM} in the subject matter line, and yes are indeed spam but they still deliver them to me anyway. I get about 5 of those a day which I found odd...they do a great job of harvesting most of my spam but those 5 marked ones seems weird?!?! **What problems is Intermedia Unite solving and how is that benefiting you?** Effective email support, always available, don't have to worry about electrical outages or availability. That provides me piece of mind when running a business knowing that the main way my customers reach me is going to work 24 hours a day. ### 15. Great partner **Rating:** 4.5/5.0 stars **Reviewed by:** Chad B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Intermedia Unite?** The partner support that we receive has been very attentive. **What do you dislike about Intermedia Unite?** The small issues that have risen, but they get taken care. That is technology. **What problems is Intermedia Unite solving and how is that benefiting you?** We have a full UCaaS service to offer our clients that has excellent suport is probelms do arise. ### 16. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Intermedia Unite?** I have worked with many of the current VoIP servives. When issues do happen, and they will happen. I have called into support on all of them. To date the support at Intermedia has been the best. **What do you dislike about Intermedia Unite?** A few times there has been a language barrier that made it hard to understand the person I was talking to. **What problems is Intermedia Unite solving and how is that benefiting you?** We install phone system. Intermedia has been one of the better ones I have worked with. ### 17. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Intermedia Unite?** Ease of use on computer, cell phone and Ipad **What do you dislike about Intermedia Unite?** billing is very confusing. takes long time to install **What problems is Intermedia Unite solving and how is that benefiting you?** we can now share the important files between different offices ### 18. Intermedia UNITE & ELEVATE Connects People **Rating:** 5.0/5.0 stars **Reviewed by:** Jayme B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Intermedia Unite?** The application is feature rich, allows me to work remote, mobile and connect with people, my office and stay in touch. My job is easier because the app works so well. **What do you dislike about Intermedia Unite?** Sometimes on mobile data it doesn't work well. It's because of the cellular technology, towers, lack of data, etc. It would be great if the app could continue to improve to recognize and auto switch the call from data to a cell phone call. **What problems is Intermedia Unite solving and how is that benefiting you?** Work from anywhere, connecting with customers, working mobile, it serves as our voice conferencing and audio conferencing solution. We use it for presence status for our whole company accross all of our offices. We use it for instant messaging, group chat, SMS, etc. It allows all of our users to connect with each other via many different channels and according to preference and effectiveness. ### 19. Good Video meet software! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Intermedia Unite?** Anymeeting Video Conferencing software is good at what the name suggests i.e. Video meeting/conferencing. It has good decent features like online meetings, video/audio, recording etc. It is easy to implement and use. **What do you dislike about Intermedia Unite?** The screen share feature is little bit slower so that can be improved. Nothing major to dislike. **What problems is Intermedia Unite solving and how is that benefiting you?** It makes easier to communicate with remote team members and explain them the work tasks on video conference calls. ### 20. Great Product at a great value **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Intermedia Unite?** The team is responsive in providing help when needed. The APP works great. The cost if very reasonable. **What do you dislike about Intermedia Unite?** So far, I cannotthink of a downside to Unite. **What problems is Intermedia Unite solving and how is that benefiting you?** I always have access to calls ### 21. Anymeeting Video Conferencing review **Rating:** 4.5/5.0 stars **Reviewed by:** Ayush K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Intermedia Unite?** I like the UI and feel it's much more functional than it's counterparts **What do you dislike about Intermedia Unite?** Nothing at the moment. Though if i were you , I'd make it more easy for the user. **What problems is Intermedia Unite solving and how is that benefiting you?** I can take meetings for my society from the comfort of my home . ### 22. Video conferencing platform **Rating:** 3.5/5.0 stars **Reviewed by:** Somya P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Intermedia Unite?** It is really day to day go application through which we were able to conduct video and audio call with multiple people at a time **What do you dislike about Intermedia Unite?** Sharing screen option is not upto the mark very few options available while sharing screen also recording the same is not possible **What problems is Intermedia Unite solving and how is that benefiting you?** This helped us in connecting with people and having virtual meetings with people who sitting apart which really saved our cost ### 23. Benefits of using Anymeeting for video conferencing **Rating:** 4.5/5.0 stars **Reviewed by:** Swapneel B. | Technical Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Intermedia Unite?** Below feature are awesome - slide share without screen share - recording space - storage space - clean interface not confusing buttons / icons -affordable **What do you dislike about Intermedia Unite?** Audio is not that much soothing, it uses phone audio so when we change between apps it's mute and unmute option is annoying. **What problems is Intermedia Unite solving and how is that benefiting you?** It's providing cheaper solution to existing video conferencing apps with very clean and high performing way with ease of use and connect faster from anywhere. Places like low data connectivity it's helping a lot. ### 24. specialize in Conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Prudhviraj P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Intermedia Unite?** It offers features such as screen sharing, recording capabilities, and interactive tools for engagement. Users appreciate its ease of use and the ability to host meetings with a large number of participants. **What do you dislike about Intermedia Unite?** reported issues with occasional connectivity issues, audio/video quality fluctuations, or the interface design. **What problems is Intermedia Unite solving and how is that benefiting you?** find it beneficial for conducting virtual meetings, webinars, and collaborative sessions. It helps facilitate communication, collaboration, and remote work by offering features like screen sharing, recording capabilities, and interactive tools. ### 25. Great product for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Operations \ Senior Executive Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Intermedia Unite?** We like the groups and the auto attendant feature. We can have users sign in like a call center environment or simply have a line in a shop that we can forward or whatever we need to do with routing. Love the product! **What do you dislike about Intermedia Unite?** Unite mobile app is a great application to receive calls but sometimes call quality on the app for iPhone versus the phone are way different. So when traveling, it makes it harder to make and receive calls, but that might be due to poor cell service or slow data speeds. **What problems is Intermedia Unite solving and how is that benefiting you?** They are solving our need for needing as little as a simple line in a shop location all the way to call center environment needs. This product meets our needs above and beyond and has continuous updates. ### 26. Great Product at a Great Price! **Rating:** 5.0/5.0 stars **Reviewed by:** John K. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Intermedia Unite?** This is complete communications solution for SMBs. Not only do you have a fully featured phone system, you get secure collaboration and file sharing, all for one price. **What do you dislike about Intermedia Unite?** There is some learning curve as it is it's own product. **What problems is Intermedia Unite solving and how is that benefiting you?** It lets us replace old phones sytem with a modern, flexible and secure solution. It allows us to give our customers the ability to collaborate in ways they never could, all in one product offering. Everything is backed by one point of contact for support. ### 27. Love them! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Intermedia Unite?** I have found them to be reasonably priced and effective. Love that my phone and email are handled by one app. They're very reliable. **What do you dislike about Intermedia Unite?** Really, I can't think of anything I don't like except that on my mobile phone, the call list is extremely sensitive and I end up making calls I didn't mean to. **What problems is Intermedia Unite solving and how is that benefiting you?** It has brought the pricing for our phone services way down and it gives us the mobility to have our phone calls find us wherever we are. ### 28. All around great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Intermedia Unite?** Intermedia made the transition from our old phone provider a breeze, the service is very consistent, and if we ever need assistance, Intermedia has a generous knowledgebase for easy searching, and Customer service is responsive and incredibly helpful! We have been using Intermedia for almost two years now and have set up in multiple office locations during that time. Intermedia made it incredibly easy to set up devices in multiple locations and has so many features that are invaluable for multi locations/remote working environments. We have no complaints! **What do you dislike about Intermedia Unite?** Setting up complex auto attendant features was a little tricky at first. **What problems is Intermedia Unite solving and how is that benefiting you?** No real problems, as Intermedia already has almost all of the solutions we need/use by the time we integrated. ### 29. Useful and dependable communication tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Mara L. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Intermedia Unite?** Our office was challenged by the pandemic - we are a small company who is used to coming to the office daily. Because of the tools from Intermedia we are able to work remotely and have much more flexibility and dependability for our clients and other team members. **What do you dislike about Intermedia Unite?** One downside would be that if the internet it out, so is your communication ability. Luckily, the app can work on cell phone data so this situation can be avoided. **What problems is Intermedia Unite solving and how is that benefiting you?** Unite helps team members connect and communicate effectively, even while working remotely. Our small office means we need to be able to work closely, even when not in the same office. Transfers and conference calls are easy, the voicemail services are great, and the call quality has been good. ### 30. Great service and systed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Intermedia Unite?** The call quality is great. The desktop and smartphone apps are also great. As an IT Administrator, I appreciate the smartphone app letting me make and recieve calls from my desk phone wherever I am. **What do you dislike about Intermedia Unite?** Some minor call quality issues, but they are few and far between. **What problems is Intermedia Unite solving and how is that benefiting you?** The unite platform is great for our phone service and interoffice messaging. ### 31. Wonder Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Intermedia Unite?** Everytime I am not able to find the answer through the Knowledge Base, customer service has always gone above and beyond to help resolve my issues as well as share the information so I know better for next time (Not that there are many issues at all). **What do you dislike about Intermedia Unite?** The Partner Portal could be a little more user friendly, but after 2+ years of working with Intermedia, I have found my way around just fine. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia is always open for suggestions or comments and I trust they take those into consideration when rolling out updates. ### 32. Great Customized VOIP Phone experience **Rating:** 5.0/5.0 stars **Reviewed by:** Steven D. | Sales and IT, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Intermedia Unite?** There are so many options, one can set up the phone system exactly how they would like. With the help of the onboarding representative, they helped me set it up perfectly to what works for our small company. **What do you dislike about Intermedia Unite?** It will take someone inside one's company to spearhead the phone set up, to work clostly with the intermedia representatives. And it will take some time to discuss and figure out exactly how one wants the system to function. (Not really much of a dislike, just a fact of the Process.) I was the person who handled that, and I learned a lot, the representatives were very patient and willing to work with me until we got it functioning how we like. **What problems is Intermedia Unite solving and how is that benefiting you?** Having a functioning phone system for business hours, after business hours and during holidays. Some of our reps work from home and having a very good functioning phone in our own personal home offices is a great benefit. It acts as if we are all on a local network, even though we are physically far from each other. ### 33. The ease of Video Conferencing **Rating:** 4.5/5.0 stars **Reviewed by:** Akhileshwar S. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Intermedia Unite?** The best part about Any meeting Video Conferencing among other options is its ease of navigation. The Interface is really understandble and provides quality video experience. **What do you dislike about Intermedia Unite?** Sometimes I found lag specially when a new person join the meeting **What problems is Intermedia Unite solving and how is that benefiting you?** It solving the problem of usage understanding. It benefit me as I never use video conferencing but using this, I am managing my freelancing work through it. ### 34. Intermedia Business Cloud Communications System **Rating:** 4.0/5.0 stars **Reviewed by:** Clark G. | R, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Intermedia Unite?** Our clinic has used Intermedia Cloud Communications since about 2018 when we transitioned over to a dedicated VOIP phone service. The initial set up was simple and straight forward. The maintenance has been equally as enjoyabe. We are able to onboard new phones and users pretty easily. The service & support has been very good. Much of their support staff is located outside of the United States, however they are all very polite and thorough in their troubleshooting. **What do you dislike about Intermedia Unite?** One of the things that we don't like about Intermeida Cloud Communications is the user interface to onboard or maintain individual phone devices, specifically the editing/customizing of the line keys on each device. While not horribly difficult, it is a very tedious and slow process that seemingly could be much easier. **What problems is Intermedia Unite solving and how is that benefiting you?** The plug, program and play aspect of using their service, once learned, is very helpful and time saving. We are able to order the phones and accessories directly from Intermedia. Then receive the phone, plug the phone in and fully program it remotely via the administrator interface. We rarely have issue with call quality. ### 35. Highly recommended VOIP service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Intermedia Unite?** Great support, very reliable and I like that I have a separate number for texting. They tell you in advance if there is planned downtime for updates, fixes, etc. Very affordable. **What do you dislike about Intermedia Unite?** Have not experienced anything bad yet... **What problems is Intermedia Unite solving and how is that benefiting you?** Business phone and text solution that is reliable ### 36. The best video conferencing app **Rating:** 5.0/5.0 stars **Reviewed by:** Bhumika Y. | Associate Manager - Sales Asana <> Miro, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Intermedia Unite?** This app is awesome! I can talk to my friends and family on the screen. It's like they are right here with me. Super easy to use! **What do you dislike about Intermedia Unite?** Nothing as such, I like this app since the begining of its use **What problems is Intermedia Unite solving and how is that benefiting you?** provides flexibility in scheduling meetings, accommodating participants across different time zones. It allows for more inclusive participation, regardless of geographical location. ### 37. Good VC tool for professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Bhasker G. | Member Technical, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Intermedia Unite?** It feels like a no nonsense VC tool for both both quick and long video meetings. It has good features and doesn't fail to meet the demands **What do you dislike about Intermedia Unite?** One drawback was that no many people are using it currently so it takes some effort to convince people why I prefer this tool over other more popular alternatives. **What problems is Intermedia Unite solving and how is that benefiting you?** Connecting to peers and friends seemlessly ### 38. Intermedia Unite is essential! **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Intermedia Unite?** Collaborative Ease of use Versatile Customer service **What do you dislike about Intermedia Unite?** I think all aspects of Intermedia Unite are very helpful. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia Unite provides an internal communication platform through Chat, external communication through company messaging that is solving key communication issues. ### 39. Great voice solution for all business types and sizes! **Rating:** 5.0/5.0 stars **Reviewed by:** Kade B. | Sales & Partner Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Intermedia Unite?** All in one application. The easy to use Unite App includes your chat, SMS, video conferencing, and more! **What do you dislike about Intermedia Unite?** The mobile app is extremely clunky at times. **What problems is Intermedia Unite solving and how is that benefiting you?** Great business voice solution, we use the chat and video conferencing every day. ### 40. Best softphone company **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Intermedia Unite?** offers a range of features and tools designed to enhance communication and productivity within businesses,integrates various communication channels, such as voice calls, video conferencing, instant messaging, and email, into a single platform. This consolidation helps streamline communication and makes it more convenient for users. **What do you dislike about Intermedia Unite?** Getting all team members to embrace and fully utilize the features of Intermedia Unite can sometimes be a challenge. Some individuals may prefer their existing communication tools or may be resistant to change. Proper training and clear communication about the benefits of the platform can help overcome this challenge. **What problems is Intermedia Unite solving and how is that benefiting you?** we addresses the challenge of fragmented communication by integrating various communication channels into a single platform. It brings together voice, video, chat, and email, allowing users to communicate seamlessly across different mediums. This consolidation helps streamline communication, reduce silos, and improve collaboration within teams. ### 41. Solid conferencing platform well worth the cost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Intermedia Unite?** AnyMeeting is the only service I use, but I love the easy of scheduling and how it sends notification invites and reminders to clients without me needed to intregate it with other services, like my mail, and it has the capability to stream recordings. Overall, I like it much better and find it much more functional than other conferencing platforms. **What do you dislike about Intermedia Unite?** I dislike that I cannot change the time of a recurring meeting without canceling the meeting and creating a new one because (1) the software wants me to change dates/times of the previous meeting as well and (2) it won't let me change the dates and times of the previous meeting. I consider this a pretty silly and annoying oversight, but it is my only major complaint about Anymeeting. **What problems is Intermedia Unite solving and how is that benefiting you?** It allows me to have phone conferences with my clients. ### 42. Good experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Intermedia Unite?** Easy to use interface and reliability of the system. **What do you dislike about Intermedia Unite?** Like most of the things. Do not have any complaints. **What problems is Intermedia Unite solving and how is that benefiting you?** Long distance communication ### 43. Best customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia H. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Intermedia Unite?** The customer service is excellent. They are great at answering questions and transparent about what their system can and can't do. They are quick to respond and help to solve any issues. **What do you dislike about Intermedia Unite?** There are more features than I know how to use. It takes time to learn what the software can do. Some video tutorials that you could watch anytime might be helpful. **What problems is Intermedia Unite solving and how is that benefiting you?** They are developing more texting features which is something our company is really looking forward to. We were with a company before that made promises to get our business, but didn't follow through. Intermedia has been very clear about their abilities. ### 44. Technical Account manager **Rating:** 5.0/5.0 stars **Reviewed by:** colt c. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Intermedia Unite?** I like how it connects all users. Love not having to buy Teams **What do you dislike about Intermedia Unite?** Sometimes the Elevate app is not the best when it comes to service **What problems is Intermedia Unite solving and how is that benefiting you?** Remote workers and connecting evryone together ### 45. It a great idea of the software good and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jimoh M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Intermedia Unite?** Using less internet data other features are cool **What do you dislike about Intermedia Unite?** Once the internet is poor voice keep cracking over the call **What problems is Intermedia Unite solving and how is that benefiting you?** No need to wait for my client to show up at my office we can have our meeting on the go any where anytime. ### 46. New and improved phone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Intermedia Unite?** It is very helpful having e-mail transcripts. When you can't understand someone the e-mails are very helpful. **What do you dislike about Intermedia Unite?** Leaving VM for two offices with different hours is challanging. **What problems is Intermedia Unite solving and how is that benefiting you?** N/A ### 47. Great Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Intermedia Unite?** The ability to use this phone system across multiple platforms. Ease of use on cell phones, I can make a call from my phone using the office's landline number as well as pick up as if I was in the office. **What do you dislike about Intermedia Unite?** My office desk phone and cell phone ringing at the same time. Sometimes the phone only rings once on my cellphone app, or I miss a call even though I pick up the phone. **What problems is Intermedia Unite solving and how is that benefiting you?** Ability to access phone system remotely and after hours. I am able to work from home when needed, as well as pick up the office phone if I am out and about, including making calls from the office line as if I was in the office. ### 48. Feature-rich and reasonable cost **Rating:** 5.0/5.0 stars **Reviewed by:** Paige R. | Owner / Strategic Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Intermedia Unite?** Robust features - including web and mobile app and all the standard bells and whistles of VOIP phone provider. Easy to use once set up. Good uptime. **What do you dislike about Intermedia Unite?** Finding what you're looking for on the website can sometimes be challenging. **What problems is Intermedia Unite solving and how is that benefiting you?** Great, feature-rich phone service at reasonable cost. ### 49. Effective product w great service **Rating:** 5.0/5.0 stars **Reviewed by:** Jo C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Intermedia Unite?** It works! Customer service is easily available & generally effective. We also appreciate that Intermedia continues to offer new valuable services, like the recent group texting **What do you dislike about Intermedia Unite?** The process to transfer calls seems tricky & not intuitive. We avoid using that as much as possible. Not sure how it could be improved but a simplified process would be much appreciated. **What problems is Intermedia Unite solving and how is that benefiting you?** because all calls go through our cellphones, we don't miss anything when away from our desks or office. Also -- checking voice mail with email transcripts is really helpful! ### 50. The best hosted VoIP solution on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Intermedia Unite?** Its helped so much with productivity and ability to work from home. Very easy to set up new customer accounts, tons of features built in, and intuitive app interface. **What do you dislike about Intermedia Unite?** The app can be finicky on cellular data. **What problems is Intermedia Unite solving and how is that benefiting you?** Putting all the communciation tools in one platform making it easier to stay organized and connected with your team. ## Intermedia Unite Discussions - [What is the difference between AnyMeeting and other web conferencing services?](https://www.g2.com/discussions/what-is-the-difference-between-anymeeting-and-other-web-conferencing-services) - 1 comment, 2 upvotes - [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote - [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote - [Is AnyMeeting safe?](https://www.g2.com/discussions/is-anymeeting-safe) - 1 comment, 1 upvote - [how it can be batter than zoom?](https://www.g2.com/discussions/how-it-can-be-batter-than-zoom) - 1 comment, 1 upvote - [View Intermedia Unite pricing details and edition comparison](https://www.g2.com/products/intermedia-unite/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+08%3A47%3A29+-0500&secure%5Bsession_id%5D=1c5433f1-b68a-46ad-81e4-9a1483cc00bd&secure%5Btoken%5D=01868a088a1a893c6cb5585ac710baebf3ec6f8d3c3aed065cee2cac50ec8af9&format=llm_user) ## Intermedia Unite Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Intermedia Unite Features **Collaboration Tools** - Screen Sharing - Presentations - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Intermedia Unite Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,372 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,549 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)