# Intermedia Unite Reviews **Vendor:** Intermedia **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 520 ## About Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. ## Intermedia Unite Pros & Cons **What users like:** - Users value the **quick and responsive customer support** of Intermedia Unite, enhancing their overall experience and satisfaction. (14 reviews) - Users find the **ease of use** in Intermedia Unite to be greatly beneficial, enhancing their communication experience. (14 reviews) - Users praise the **knowledgeable and responsive customer support** of Intermedia Unite, ensuring smooth transitions and quick resolutions. (9 reviews) - Users value the **intuitive interface** of Intermedia Unite, making communication seamless and accessible for all ages. (9 reviews) - Users highlight the **reliability** of Intermedia Unite, appreciating its efficient communication and excellent support services. (9 reviews) - Flexibility (6 reviews) - Helpful (6 reviews) - Quick Setup (6 reviews) - Easy Communication (5 reviews) - Security (5 reviews) **What users dislike:** - Users experience high **internet dependency** issues with Intermedia Unite, leading to dropped calls and connectivity problems. (3 reviews) - Users face **administrative complexities** in Intermedia Unite, which can disrupt new admins and lead to frustration. (2 reviews) - Users report **admin control issues** in Intermedia Unite, affecting navigation and causing disruptions for new administrators. (2 reviews) - Users face **connection issues** with Intermedia Unite, resulting in dropped calls and network-related challenges during use. (2 reviews) - Users face **ineffective customer service** due to repeated transfers and unresolved technical issues impacting their experience. (2 reviews) - Users face **poor support communication** and often resolve issues independently due to limited assistance from customer support. (2 reviews) - Expensive (2 reviews) - Inadequate AI Integration (2 reviews) - Integration Issues (2 reviews) - Users find the **limited features** of Intermedia Unite overwhelming and struggle with navigation and accessibility. (2 reviews) ## Intermedia Unite Reviews ### 1. Clean, Easy, and Perfect for Simple Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Intermedia Unite?** I really like how simple Intermedia Unite is to use, especially for someone who hasn't used it before, like a new speaker. It's super easy to use and doesn't cause confusion among our varied speakers. We offer a lot of webinars over the course of a year, all with different speakers, and this makes Intermedia Unite a very simple platform that's easy to train amongst a large group of people. We've used a lot of different platforms, but Intermedia Unite was the cleanest and easiest. It was fairly easy right from the get go, and there's not a whole lot to it, making it very easy to get started. **What do you dislike about Intermedia Unite?** I would like to see the polling feature more integrated and automated. **What problems is Intermedia Unite solving and how is that benefiting you?** I find Intermedia Unite is super easy to use, reducing confusion among varied speakers, and it's straightforward to train large groups on. ### 2. Seamless, Reliable Communication Across Devices with Powerful Texting and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Intermedia Unite?** Intermedia Unite allows our team to communicate seamlessly through physical desktop phones, mobile apps, and PC apps. This makes it easy for remote staff to stay reachable even when they’re not in the office, without needing to use their personal number. When someone steps away from their desk, the mobile app effectively acts as an extension wherever they have cell service, so they can still take calls and stay connected. So far, the system has been reliable and dependable. The texting feature has also been very helpful, since it lets our staff communicate with clients and partners without having to share personal cell numbers or purchase cell phones for employees who engage with clients. The mobile and PC apps are easy to use, and were very easy to train staff on use. The wide array of features has offered us a better product at a competitive price point. The integration with our office apps is also helpful, and the AI transcripts of voicemails is fairly accurate. **What do you dislike about Intermedia Unite?** The voicemail notification emails were flagged by our email provider as suspicious due the the volume of emails coming through with attached voice recording. **What problems is Intermedia Unite solving and how is that benefiting you?** Our old VoIP provider was leaving the VoIP business, so we needed to find a new provider. Intermedia was recommended by a partner, and they connected us with the right people so we could explore the product. It turned out to be a good fit and has given us more resources to communicate in a world where communication is changing rapidly. ### 3. Feature-Rich, Affordable VoIP That Fits Our Healthcare Office **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Q. | Oral and Maxillofacial Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Intermedia Unite?** Intermedia Unite provides my office a VOIP system that is full of features that we need and use as a healthcare provider at a very reasonable cost. **What do you dislike about Intermedia Unite?** Would like to be able to delete calls from the call log **What problems is Intermedia Unite solving and how is that benefiting you?** We were previously an AT&T customer using analog phones and a fax line. Intermedia provided us with a full featured system with telephones that we are able to use to perform a number of functions our analog system could not. ### 4. Seamless Call Management for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Gina B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Intermedia Unite?** I love the integration of Intermedia Unite with the Unite app as it works seamlessly with our desktop phones. The feature that syncs voicemail messages from our desktop phones to our smartphones is incredibly handy as it allows us to answer calls in real-time, even when we're not in the office. The initial setup was very easy, and everything works seamlessly. I wouldn't change a thing. **What do you dislike about Intermedia Unite?** Everything about the product is fantastic. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia Unite helps us promptly answer calls and direct them to the correct extension. Its seamless app integration allows us to handle calls in real time, even when away from the office, and syncs voicemails between desktop phones and smartphones. ### 5. Unite Has Everything We Need—and It’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Fred S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Intermedia Unite?** It’s very easy to use, and it has everything we need. **What do you dislike about Intermedia Unite?** We like everything about Unite. It has everything we need. **What problems is Intermedia Unite solving and how is that benefiting you?** Whenever Intermedia has problems, they usually do not affect us. ### 6. Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** nancy l. | Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Intermedia Unite?** It's scallable. For the most part is works very well and I would not change. I really am glad there are several tools included with out service. We use the Unite for the phone and can also use it as an app for desktop and mobile which is used every day. As the admin, I can add or reduce the amount of user licenses according to our business growth. I have access to call logs and can see our peak call volume times. I can perform team meetings with the anywhere meeting that is also part of our plan. It really does UNITE our workforce. Relatively simple to manage and use. When i need to make a change and not sure about it, Tech support is available and helpful. It's easy to train my new employees on how to use the system. **What do you dislike about Intermedia Unite?** the tiered support line. I have to repeat myself many times after being transferred to higher and higher levels at tech support instead of directly working with an assigned representative. Each employee does their best to help. The security authentication while a good concept is 50% good and 50%failure. It's a failure when I can't get verified because email and /or the text codes for verification don't arrive, even though I'm the admin. Seems to be a technical limitation or glitch. But the pros outweigh the negatives which is why I still recommend this company. **What problems is Intermedia Unite solving and how is that benefiting you?** It keeps the communication lines working. Unite basically is well named for it keeps my team united. We all work remotely . The unite app for desktop or mobile is very useful for my sales rep whether working at home or on the road. The app has a chat function that we can use that is faster than relying on email. It's also relatively easy to launch a team meeting or a training session with anywhere meeting built into the app. It can do more but that is all I really use it for. ### 7. Intuitive Video Conferencing with AI Power **Rating:** 4.0/5.0 stars **Reviewed by:** Samarah A. **Reviewed Date:** November 11, 2025 **What do you like best about Intermedia Unite?** I find Anymeeting Video Conferencing incredibly easy to use, which greatly enhances my online meeting experience. The AI capabilities are a standout feature, making it unique among other conferencing platforms. I especially appreciate how I can seamlessly join meetings from either my mobile or laptop, and how easy and quick it is to add other participants. The unified communication tool integrates everything I need for efficient meetings. I also value the AI's assistance during meetings, as it provides helpful responses when I ask questions about topics I'm unfamiliar with. Overall, the features make my online meetings smooth and productive. **What do you dislike about Intermedia Unite?** nothing much to say since it works well so far **What problems is Intermedia Unite solving and how is that benefiting you?** I find Anymeeting Video Conferencing easy to use with AI capabilities that answer my questions during meetings. It supports mobile and laptop access, allowing quick meeting setups and easy friend additions. ### 8. Best video conferencing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vimal P. | Desktop Support Engineer, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2025 **What do you like best about Intermedia Unite?** The HD audio and video quality is crystal clear, making meetings feel both personal and professional. The clarity is impressive, allowing even subtle facial expressions to be captured. **What do you dislike about Intermedia Unite?** The user interface of AnyMeeting can feel somewhat dated, particularly when compared to more modern platforms like Zoom or Google Meet. Its design isn’t as sleek or intuitive, which may pose challenges for first-time users. Additionally, the platform offers fewer third-party app integrations, such as Slack, Trello, or CRM tools, which could be a disadvantage for teams that depend on a seamless, connected workflow. The mobile app, while functional, does not match the polish or responsiveness found in the desktop version. During large meetings or when there is heavy screen sharing, I have noticed occasional lag, especially if the internet connection is not strong. Although AnyMeeting does support webinars, its features in this area are fairly basic, with limited options for breakout rooms, polls, and audience engagement tools compared to other platforms. **What problems is Intermedia Unite solving and how is that benefiting you?** AnyMeeting addresses the challenge of fragmented communication across teams by combining video, audio, chat, and screen sharing within a single platform. This integration reduces the need to switch between multiple tools, streamlining workflows and helping everyone stay aligned. Security concerns in virtual meetings are also tackled, as features such as encrypted meetings and password protection help keep sensitive discussions private—an essential aspect for both client calls and internal strategy sessions. Managing meetings becomes more efficient with integrated calendar invites, automated reminders, and attendance reports, which simplify scheduling and make it easier to follow up with participants, ultimately saving time and enhancing accountability. Engagement during online sessions is improved through interactive tools like polls, Q&A, and real-time screen annotation, which help make meetings more productive and inclusive. Additionally, AnyMeeting offers accessibility across devices, providing a consistent experience on both desktop and mobile. This allows me to join meetings from anywhere without sacrificing quality. ### 9. I would reccomend **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan S. | Director of Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Intermedia Unite?** 1. Support is quick - there are a lot of support articles 2. Flexible 3. Customize things for you (not something our other phone companies have done in the past) - They will try and make things work for you and your company (options don't all have to be standard) 4. They also have a Call Center product. 5. One of the only companies that will work with a Chromebook.  They have - 3-way calling for web app on Chromebooks. Large amount of rep support - help with billing questions - road map - always quick to answer and respond. **What do you dislike about Intermedia Unite?** 1. The dashboard could be more intuitive 3. Could offer a larger array of headsets and different price ranges **What problems is Intermedia Unite solving and how is that benefiting you?** Call center and VoIP services ### 10. Multi-functional video conferencing **Rating:** 4.0/5.0 stars **Reviewed by:** Stecy D. | Senior Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Intermedia Unite?** Easy to use online webinar tool with high audio and video quality.It is the perfect amalgamation of interactive tools and artificial intelligence capabilities. In comparison to other video conferencing software. **What do you dislike about Intermedia Unite?** Too many ads if you are using the unpaid version. The paid version is a tad bit expensive.Maybe reducing the amount of paid version would help. The number of ads are way too many though. **What problems is Intermedia Unite solving and how is that benefiting you?** Online conference calling with office teams. It helped with my writing to pitch ideas across via uninterrupted video and audio calls enabling efficient conversations and easy sharing of data. It also is seamless and requires very little effort to understand. ### 11. Great Service with Extremely Knowledgeable Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Intermedia Unite?** I overall have had a great experience with Intermedia Unite, from transitioning to it at the start of service to daily use of it. The onboarding team at time of transitioning/start of service was amazing, responsive and knowledgeable - on top of being patient and fully answering inquiries about how it all works. The limited times I've had to reach out to technical support for issues that have occurred - which are few and far between - I again find myself working with pleasant, professional, and most importantly very knowledgeable people to achieve quick resolution. I also appreciate the emailed updates on technical issues that have arisen and are being worked on by Intermedia, from when the issue is realized, progressing along, and completed. This kind of transparency assures me that we are working with an above-board company that cares about its public perception. **What do you dislike about Intermedia Unite?** I have not run into any downsides with Intermedia Unite **What problems is Intermedia Unite solving and how is that benefiting you?** We were looking for a cost-friendly phone service and to transition to a cloud-based service from the traditional landline service. The features offered under Unite, including web-based fax, and the transcribed voicemail messages are an unexpected and much-used bonus for our office. ### 12. HD Video Meetings and Seamless Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Brian A. | Promotions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Intermedia Unite?** Host and join meetings with HD video, audio, screen sharing, phone dial‑in support, and other collaboration/meeting‑tools **What do you dislike about Intermedia Unite?** As with any video conferencing tool, actual quality (video/audio) will depend on participants’ network, device, etc. **What problems is Intermedia Unite solving and how is that benefiting you?** If your organization already uses another dominant tool (e.g., Zoom, Microsoft Teams native meetings, etc), adding another platform may increase complexity. ### 13. Intermedia Unite **Rating:** 4.0/5.0 stars **Reviewed by:** Kimber S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Intermedia Unite?** Everything is always just taken care of. There are very few issues with performances, etc. but when there are, the team seems to already be aware and working on the problem before I even know there is a problem. **What do you dislike about Intermedia Unite?** Sometimes I just need a human to speak to so I can better understand how something works. I don't necessarily have time to review documentation and online support (anywhere - not just at Intermedia) tends to not have complete or detailed enough answers or somehow seems to totally miss the point. **What problems is Intermedia Unite solving and how is that benefiting you?** Reasonably priced, integrated phone/fax serivice. ### 14. Great Reliable VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Intermedia Unite?** I run a small business that has been using Intermedia for over 4 years. Overall a good value, reliable service with aboe average support. No tech is perfect, but they communicate the are outage and respond quickly to resolve issues. We don't take advantage of many included services which make Intermedia an even better value if you have a need for 'bells and whistles'. **What do you dislike about Intermedia Unite?** No real complaints. Web naviagation takes a little getting used to. I am sure I am missing some tools becuase it is a little cumbersome. Relatively easy to do the main stuff though - voice mails access/assiging extenstions/etc. **What problems is Intermedia Unite solving and how is that benefiting you?** Had a pohone not ring and Support spent 30+ minutes with us testing - was resolved. ### 15. Intermedia Unite is a powerful alternative to Zoom for conferencing and Salesforce for CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Richard G. | CEO/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Intermedia Unite?** I've been using Intermedia Unite for 5+ years now as a one stop shop for collaboration, VoIP calls, CRM, Messaging, and Webinars. It's an easy to use platform that also has a very intuitive mobile app as well. From a pricing standpoint is less expensive than some of the major name brands while offering equal functionality. There customer support is excellent, a rare quality in this day and age. **What do you dislike about Intermedia Unite?** One feature that I think needs improvement is the ability to be able to delete messages for businesses that are not required to archive text messages. **What problems is Intermedia Unite solving and how is that benefiting you?** Centralized communications management ### 16. Excellent Service and VoIP Quality Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Web, Social Media, Communications Manager,, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Intermedia Unite?** It is easily accessible to all of our users and on all of their computing and phone devices. The apps are super easy to implement and the updates are installed flawlessly, with little user interruption. Excellent Customer support team answers all questions, typically on the first call. **What do you dislike about Intermedia Unite?** Intermedia Unite Desktop App can use improvements, for example, how it notifies users when there is a new text. **What problems is Intermedia Unite solving and how is that benefiting you?** The service is available globally where our travel advisors service NorthStar Cruises clients with crisp and clear communications. Internally, we have an excellent product to facilitate best communications between our team members. ### 17. User-Friendly and Ready to Go **Rating:** 5.0/5.0 stars **Reviewed by:** Elijah H M. **Reviewed Date:** August 09, 2025 **What do you like best about Intermedia Unite?** I really appreciate how user-friendly Anymeeting Video Conferencing is. Setting it up was extremely easy, and I value the flexibility it offers to use it anywhere. The platform significantly enhances communication by allowing us to see each other, which is essential for effective interaction. **What do you dislike about Intermedia Unite?** I would prefer the interview process to be shorter. It feels like it could get straight to the point more quickly, enhancing the overall experience. **What problems is Intermedia Unite solving and how is that benefiting you?** I can use Anymeeting Video Conferencing to recruit and communicate better with parties anywhere, seeing each other clearly, which is crucial for our team environment. ### 18. Intermedia ... a product for all users. **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth R. | IT administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Intermedia Unite?** Very friendly and knowledgeable, took the time to make sure that answers were solved, if not then, very thorough with follow ups. **What do you dislike about Intermedia Unite?** Not really any downsides, it's just like other tech companies, never going to be perfect, but we dont live in a perfect world. **What problems is Intermedia Unite solving and how is that benefiting you?** Makes my job easier, know someone has my back if i encounter any problems, very wide knowledge base if any issues come about. ### 19. Intermedia Unite provides excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Judy G. | Director of Financial Aid, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Intermedia Unite?** Intermedia Unite always provides excellent customer service and is easy to use. **What do you dislike about Intermedia Unite?** We have not experienced any downside to Intermedia Unite. **What problems is Intermedia Unite solving and how is that benefiting you?** When we moved to working from home, the process was seamless. They made it easy for us to remain in contact with our clients wherever we are working from. ### 20. Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Intermedia Unite?** We use Unite for our phone system which is also integrated with our voice mail services and it works great. We have been using it for years on recommendation from our Software/Hardware people (WNC Consultants). It takes a bit of a learning curve, but once you get up to speed with the website it gets much easier...of course. If you need help they are responsive, helpful and patient. **What do you dislike about Intermedia Unite?** The website can be a bit overwhelming at first, but that is because I do not go there for any issues on a regular basis. (which is a good thing) **What problems is Intermedia Unite solving and how is that benefiting you?** Not having any issues at the moment. ### 21. I like the fact that video conferencing is available **Rating:** 3.5/5.0 stars **Reviewed by:** Dara T. | Teacher Aide, Special Education, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Intermedia Unite?** The most helpful thing about it is that you can use it. **What do you dislike about Intermedia Unite?** I would like to see a replay of video after meetings to review what was discussed. **What problems is Intermedia Unite solving and how is that benefiting you?** It solves the problem of who I can see when meeting with colleagues. I able to read facial expressions and decide what I can do next as a participant. ### 22. Great VoIP Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Intermedia Unite?** The best thing about this company is that we never have to contact them. They provide our services without issues. I dont think we have ever had a day that we have been without service since we starting receiving services from Intermedia. Everything is also automated, with automatic bill pay that they do. They just send us an email receipt. It truely is just a plug - in and go system. Highly recommend. **What do you dislike about Intermedia Unite?** The only thing I dont like is they insist on credit card for billing and charge us a fee to process the card. Since they insist on payment by credit card, they should not charge us a fee to process the card. **What problems is Intermedia Unite solving and how is that benefiting you?** They have solved every issue we have had with our previous provider. This means no more calls to customer support. NO more down time. No more loss sales due to no phones. ### 23. Intermedia Unite Application for VOIP **Rating:** 4.5/5.0 stars **Reviewed by:** Mahir B. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Intermedia Unite?** Great product very easy to use and configure for end users. Seemless use for the end users and they can learn it naturally since it is easy to use **What do you dislike about Intermedia Unite?** Not much to dislike, unless you do not want mobility this is a very flexible and mobile application that can be used from anywhere. **What problems is Intermedia Unite solving and how is that benefiting you?** We are answering client calls some during business hours and most all of our client calls that are after business hours for our clinic through it. It has helped us to do this with out having to install massive VOIP infrastructure on site. Saving us a lot of money monthly. Great service to use and very easy to use for the end users. ### 24. feature rich product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Intermedia Unite?** Built in Security & spam filtering. checking the links in emails before allowing me to open. Knowledgeable Customer support. On-boarding help with new client setup. **What do you dislike about Intermedia Unite?** Nothing I Can Think of that could be analyzed here. **What problems is Intermedia Unite solving and how is that benefiting you?** converting old unpractical systems to a new feature-full systems. ### 25. i enjoyed watching and lot to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Hesam N. | Voice Over Artist, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Intermedia Unite?** Ease of Implementation,Customer Support. **What do you dislike about Intermedia Unite?** Frequency of Use,Number of Features,Ease of Use **What problems is Intermedia Unite solving and how is that benefiting you?** costly , complex ande video conferencing tool ### 26. Nice People But Horrible At Resolving Issues **Rating:** 0.5/5.0 stars **Reviewed by:** Chad P. | Marketing and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Intermedia Unite?** They are quite polite and try really hard at the beginning to get things right. **What do you dislike about Intermedia Unite?** There is extremely poor communication on what the software is capable of. If you want to integrate to NetSuite, they say they can do it but only can halfway create the integration. Support is very polite and always answers but they can't resolve any issues. I'm a marketing guy by nature, and I have to solve 70% of our phone issues on my own. **What problems is Intermedia Unite solving and how is that benefiting you?** We needed a phone system to automatically route our calls in place of an administrator. ### 27. Rock solid reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Intermedia Unite?** Number one for a VOIP phone service is reliability, and Intermedia has it. Our home service business depends on rock solid phones that integrate with our CRM. I frequently see posts from other users of our CRM who are tearing their hair out with glitchy phone service. Not us... we've never needed Intermedia customer support. Intermedia has all the VOIP features we need, and plenty of extras that we don't. **What do you dislike about Intermedia Unite?** At one point, we had some trouble finding a new desktop VOIP phone that was compatible with Intermedia. For some reason, only older discontinued models were supported at the time. **What problems is Intermedia Unite solving and how is that benefiting you?** Just basic reliable business phone service. No problems means we can serve our customers without any extra headaches. ### 28. Inside of Anymeeting Video Conferencing **Rating:** 4.5/5.0 stars **Reviewed by:** Sourav M. | Insurance sales, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Intermedia Unite?** It is difficult to do meeting in various apps, but here it is all in one. **What do you dislike about Intermedia Unite?** There is nothing to dislike, but at times there is a lag in software. **What problems is Intermedia Unite solving and how is that benefiting you?** It is very easy to use as a result saving more time. ### 29. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tom O. | Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Intermedia Unite?** I find it easy to use and understand and user friendly and as I age that is huge to me **What do you dislike about Intermedia Unite?** Honestly I use it to review pjone calls and email for compliance reasons and again I find it easy to use and understand and it is very effective and effecient for what I need to acomplish **What problems is Intermedia Unite solving and how is that benefiting you?** For complaince reasons and for storage of all oral and electronic communications ### 30. VOIP made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Intermedia Unite?** The interfaces are clean, easy to read/use, and simple. Integration with MS Teams is basically seamless. The support from our implementation team was fantastic. **What do you dislike about Intermedia Unite?** If you're twisting my arm for negative feedback then I would like to see more consistency in the admin portal. It's only fair to mention that I've definitely worked with WAY worse. **What problems is Intermedia Unite solving and how is that benefiting you?** All things VOIP, IVR, Contact Center, internal and external calling, voicemail transcription. ### 31. Great system, excellent team **Rating:** 5.0/5.0 stars **Reviewed by:** Brian "Sully" S. | Principal, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Intermedia Unite?** The Unite system is a great upgrade over the previous SIP-T interface. We were able to accomplish all our setup ourselves with the context help. When we have had questions or needed service adjustments, the Intermedia team has always been skilled, helpful and accommodating. I'm very pleased with our service. **What do you dislike about Intermedia Unite?** I honestly have no complaints. Our phone system operates perfectly and with minimal effort on our part. **What problems is Intermedia Unite solving and how is that benefiting you?** We have multiple companies sharing a single office system. The auto attendant systems are highly configurable and outbound calls are always correctly identified by the appropriate caller id. ### 32. Great Products **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Intermedia Unite?** Easy to use. Freedom to change settings. Customer Support is ALWAYS helpful. I have yet to have a bad instance or bad experience with any product, or even people there. **What do you dislike about Intermedia Unite?** I have yet to find anything I dislike about Intermedia Unite! **What problems is Intermedia Unite solving and how is that benefiting you?** No longer supported POTS lines in my area. ### 33. I enjoy texting from my PC **Rating:** 4.0/5.0 stars **Reviewed by:** Veronica I. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Intermedia Unite?** I enjoy texting to the clients from my PC. I can also share some types of files while in the SMS side of UNITE. Clients prefer a text rather than a call when scheduling services. **What do you dislike about Intermedia Unite?** The fax is a problem area. We have followed steps to set it up and faxed 1 time. Now we cannot figure out how to Fax or get a Fax. Customer support was helpful to get it set up with us. Faxing is not a priority for us since email is a better option most of the time. **What problems is Intermedia Unite solving and how is that benefiting you?** Nothing currently. I find it funny though when I choose Spam or Block a number that it still rings our office. I wish blocked numbers or Spam calls would not ring the phones. We waste time on the call in general. Thank you. ### 34. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** John Patrick H. | Licensed Risk Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Intermedia Unite?** The user friendly system makes my job of managing all necessary tasks very efficient and reliable. As a client of Intermedia for more than 20 years, I've always been very satisfied with the communication's platform, the ease of integrations, and handling how all our incoming calls are setup and routed. The frequency of use and changes we make on an annual basis is easy to implement. And on the very few occassions I have needed customer support, they have always been helpful and quickly resolve the issue at the time. They are a true leader in the field. **What do you dislike about Intermedia Unite?** There isn't anything specific about Intermedia Unite that is negative, which in today's business climate is usually hard to say. **What problems is Intermedia Unite solving and how is that benefiting you?** The biggest help for us with Intermedia has been tracking of all calls and routing to the correct office. ### 35. Phones **Rating:** 5.0/5.0 stars **Reviewed by:** eva r. | Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Intermedia Unite?** I live this service. Offers long distance, some international calls, call forwarding, group conference call and many more for One low price. Great customer service **What do you dislike about Intermedia Unite?** Getting use to all the different functions. It takes a little while **What problems is Intermedia Unite solving and how is that benefiting you?** None ### 36. The best VOIP System for our small business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Intermedia Unite?** Intermedia Unite was one of the easiest decisions when starting our business 5 years ago. From starting with a small office staff of 3, to our current office team of 10, Intermedia has been able to keep pace with our growing business, providing the communication functions we need to seamlessly work from multiple locations. While it might feel overwhelming at first, the integration team walked us through every step to ensure our system was ready to launch, with the features we needed. While we have rarely ran into issues, their customer service is incredibly fast and efficient when support is needed. **What do you dislike about Intermedia Unite?** It can feel a bit overwhelming to get started. There were many features not applicable to us, so to navigate through all the options, can feel daunting at first. **What problems is Intermedia Unite solving and how is that benefiting you?** Intermedia is helping our team stay connected seamlessly from multiple working locations (i.e. home, office, and when traveling). They also provide incredible value for the cost when compared to other phone services with less features. ### 37. Always a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta B. | Patient Service Coordinator and Front Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Intermedia Unite?** They have a great customer service and support team. Issues are always resolved and I would like to give a special shout out to our customer specialist, He is amazing and so helpful at any time that contact him. **What do you dislike about Intermedia Unite?** Service has been attentive, and productive so far.Nothing to truly dislike. **What problems is Intermedia Unite solving and how is that benefiting you?** The team helps me solve technical issues with great attention to details. ### 38. Intermedia VOiP service is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Intermedia Unite?** Intermedia is super easy to work with. Their staff know their business and products. They can help you identify the products and services that will be best for your needs. On boarding is great - will answer any questions you have and address all issues you run into. Their HostPilot software and dashboards are top notch and very powerful. There is a LOT of detail regarding your service and setup that you can control yourself. **What do you dislike about Intermedia Unite?** The admin dashboard is so powerful it would be helpful to have more in-depth training or searchable guides available. It would also be helpful to be able to EASILY copy one user's settings (like phone speed dials) to another user's phone. **What problems is Intermedia Unite solving and how is that benefiting you?** The high cost of traditional voice (and even other VOiP services) is a killer for small businesses. Intermedia's pricing is saving us hundreds per month. Their "go anywhere you can plug into internet" phones are perfect for work-from-home or traveling users. ### 39. Great Product with great price **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Intermedia Unite?** The amount of features for the price is hard to beat. I have used other VoIP services and Unite is the easiest to set up and integrate into business workflow. Support is only a phone call away. **What do you dislike about Intermedia Unite?** The reporting for toll-free numbers needs to be more robust. right now the administrator cannot generate those reports. Support for the most part is great occasionally you get someone with whom you cannot communicate with clearly **What problems is Intermedia Unite solving and how is that benefiting you?** Unit is a great alternative to voice solutions from cable companies and provides many more features at a great saving per line. Happy Customers mean more referrals ### 40. Worked great from day one **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Intermedia Unite?** I'm not at the mercy of AT&T anymore for connection. The quality and pricing are much better. We don't use the whole suite, just SIP Trunking services with our 3CX PBX. If our internet should go down it forwards to a cell phone we designated automatically. Only used support 2 times and one of them just was just to set the number forwarding up when our fiber was cut. **What do you dislike about Intermedia Unite?** So far ... I haven't found anything bad about using the service. **What problems is Intermedia Unite solving and how is that benefiting you?** AT&T couldn't keep our lines up; they charged outrageously for long-distance plans. Support was not great, and it always took several days to get anything done. Windstream VoIP was used for a while, and their services diminished after years of working great. Support was great until they filed bankruptcy then it went downhill fast. ### 41. Third time the charm - several companies benefited **Rating:** 5.0/5.0 stars **Reviewed by:** Kim R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Intermedia Unite?** Withthe ease of implementation, and customer support readily available Intermedia Unite is one of the best PBX platforms I have had the joy of using. You can start with a few of the number of features available, and add-on as needed. The ease of integration into the office environment it makes it a high value with ease of use for any administrator and and end users alike. **What do you dislike about Intermedia Unite?** Sometimes it is hard to get a hold of support, but once done, they are good. **What problems is Intermedia Unite solving and how is that benefiting you?** Gives oportunites for voice and video communications beyond other means of communication ### 42. Very Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Intermedia Unite?** It is very convenient to receive voice mails as an email. It makes it handy when I need to forward the voice mail to another staff member. I do this every day. Having the Web Fax helps us interact with clients who chose this format. Inermedia meets all of our phone needs. **What do you dislike about Intermedia Unite?** The transition to the new platform was painful. I don't think I have all of the features I use to have working again. **What problems is Intermedia Unite solving and how is that benefiting you?** It provides us with phone service without the need purchase additional equipment. ### 43. Intermedia -- great tool business communications and a great value! **Rating:** 4.5/5.0 stars **Reviewed by:** David N. | Co-founder & Managing Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Intermedia Unite?** Intermedia has been a great tool in all my business communications. I love the ability for calls and texts from my desktop, phone and mobile device as needed. Customer supoort is first rate; they are timely, professional and well versed in their tools and products. The platform is easy to use and intuitive. I am pleased at the number of tools the platform has and for such a low monthly price. Intermedia is a great value! **What do you dislike about Intermedia Unite?** My only constructive note is it would be great if the text feature had emojis similar to iPhone and Android. This is not a huge issue for me, but I would guess that is a feature they are working on. **What problems is Intermedia Unite solving and how is that benefiting you?** A solid communications platform for my business operations. ### 44. Easy to use ,good HD audio and video quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Intermedia Unite?** Experience clear and high-quality video and audio during meetings **What do you dislike about Intermedia Unite?** Nothing dislike but one thing that scheduling meetings needs a computer for full access. **What problems is Intermedia Unite solving and how is that benefiting you?** Record meetings for later use or for absent participants. ### 45. Extremely reliable and meets all our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Todd M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Intermedia Unite?** Reliability, functionality, value, support. **What do you dislike about Intermedia Unite?** The solution has worked well and honestly, there is nothing I dislike about Intermedia Unite. **What problems is Intermedia Unite solving and how is that benefiting you?** Provides integrated and seamless email, fax, and voice. ### 46. Review of Intermedia **Rating:** 4.5/5.0 stars **Reviewed by:** Jon A. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Intermedia Unite?** The ease of adding new people to the system and getting them set up. The ease of implementation is good and makes my job a lot easier to complete. **What do you dislike about Intermedia Unite?** Not sure there is an issue here, so far, I have nothing negative to say about them. **What problems is Intermedia Unite solving and how is that benefiting you?** We've had some issues with forwarding phones in a chain, but they fixed all of that and now they work together great! ### 47. Anymeeting is user-friendly for small businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Kanwal I. | Young Women Volunteer Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Intermedia Unite?** The simplicity and ease of use stand out as the best features of Anymeeting Video Conferencing. Setting up meetings, inviting participants, and accessing essential features like screen sharing are straightforward, making it accessible for users of all technical levels. Additionally, its affordability compared to some competitors makes it an attractive option for small businesses and individuals. **What do you dislike about Intermedia Unite?** One drawback of Anymeeting Video Conferencing is its limited customization options. Users may find the lack of flexibility in branding and interface customization somewhat restrictive, especially if they're looking to create a more personalized experience for their attendees. Additionally, occasional glitches or stability issues during meetings can disrupt the flow of communication and affect user experience negatively. **What problems is Intermedia Unite solving and how is that benefiting you?** Anymeeting Video Conferencing solves the problem of facilitating virtual meetings and webinars efficiently, benefiting me by providing a user-friendly platform for seamless communication and collaboration with colleagues and clients, regardless of geographical location. ### 48. Service is good, but they could work on their billing. **Rating:** 4.0/5.0 stars **Reviewed by:** Mike J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Intermedia Unite?** Easy to use, most settings are user friendly. Implementation was easy. Integration was easy. **What do you dislike about Intermedia Unite?** Their invoices do not line up with what they charge you, usually in the pennies. What they bill you for is not super intuitive and cannot be easily manipulated like licenses from other companies. **What problems is Intermedia Unite solving and how is that benefiting you?** Have only had billing issues to solve ### 49. I have found better video meeting opportunities **Rating:** 4.0/5.0 stars **Reviewed by:** Dana A. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Intermedia Unite?** I like that it has the add on capibilities in outlook **What do you dislike about Intermedia Unite?** The login process has always been challenging **What problems is Intermedia Unite solving and how is that benefiting you?** The login sync does not work properly as SSO should ### 50. This is a good platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Intermedia Unite?** We have only been on this platform (Unite) for about a week. After working here 5 years on the old platform, I can see the benefits immediately! There are features built in here that I had not imagined but will be utilizing often going forward. The outbound message scheduling, the inbound message email with transcript, the ease of using the website for these and other settings...so far so good! I had several questions that first day and one the second, and the people at Intermedia were very responsive and helpful. **What do you dislike about Intermedia Unite?** Haven't yet found a downside. In the short time we have been using, I am appreciating the extra features. **What problems is Intermedia Unite solving and how is that benefiting you?** There were two features that I didn't know were problems until included solutions were revealed! The email with transcript of incoming messages will be a great thing. Also, the ease of being able to upload what will be an outgoing message to a file accessible online, then being able to literally schedule its use day by day (so the same message can be used if we take a week off and need a different after hours message than the usual one) will be nice as I often forget until after I get home to change that message and have to find a quiet spot and think of what to say. ## Intermedia Unite Discussions - [What is the difference between AnyMeeting and other web conferencing services?](https://www.g2.com/discussions/what-is-the-difference-between-anymeeting-and-other-web-conferencing-services) - 1 comment, 2 upvotes - [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote - [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote - [Is AnyMeeting safe?](https://www.g2.com/discussions/is-anymeeting-safe) - 1 comment, 1 upvote - [how it can be batter than zoom?](https://www.g2.com/discussions/how-it-can-be-batter-than-zoom) - 1 comment, 1 upvote - [View Intermedia Unite pricing details and edition comparison](https://www.g2.com/products/intermedia-unite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A39%3A34+-0500&secure%5Bsession_id%5D=167c82de-941d-48ba-a0de-254e34f5834b&secure%5Btoken%5D=dc47051e075f464b6f1786d1c440ea899ff566012310c2e4bee9842d788a8fd5&format=llm_user) ## Intermedia Unite Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Intermedia Unite Features **Collaboration Tools** - Screen Sharing - Presentations - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Intermedia Unite Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,323 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,500 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,386 reviews)