Intermedia Unite Reviews & Product Details

There are several things I like about Intermedia Unite. As with any company, there’s a certain level of turnover, so the ability to remove and reassign phones to a new user is awesome. I also really appreciate being able to review analytics for missed calls and troubleshoot issues on the back end.

Whenever there’s an issue, or a feature I’ve forgotten how to use or set up (or simply haven’t needed in a while), reaching out to support has been my number one go-to. I’ve never had a long wait, and they’ve always been able to help me resolve my issue. They’ll point you to where it is in their help files, but they’ll also walk you through what you need to do or even make the adjustment for you. Review collected by and hosted on G2.com.

Honestly, the only real issue for me is the back-and-forth when you need to switch a phone over to a new user. It’s great that you have the control to do that, but I feel the process could be a bit more intuitive and straightforward. Review collected by and hosted on G2.com.

I use Intermedia Unite for my business, and I really like the ability to easily set up an automated attendant, which has solved my spam call problem by screening them out. I save a lot of money on my monthly phone bill, and it's really inexpensive because they never raise the prices; it's only about $35 a month. The auto attendant feature is really nice, and the phone hardware I got from them makes things very easy. The app is good, and the service is excellent whenever I have an issue or problem. It's easy to get a hold of somebody, and they provide really great support. Setting it up was very easy with helpful guidance on which phone hardware to get, backed by very helpful customer service. Review collected by and hosted on G2.com.

I have zero complaints. Review collected by and hosted on G2.com.

I really like how simple Intermedia Unite is to use, especially for someone who hasn't used it before, like a new speaker. It's super easy to use and doesn't cause confusion among our varied speakers. We offer a lot of webinars over the course of a year, all with different speakers, and this makes Intermedia Unite a very simple platform that's easy to train amongst a large group of people. We've used a lot of different platforms, but Intermedia Unite was the cleanest and easiest. It was fairly easy right from the get go, and there's not a whole lot to it, making it very easy to get started. Review collected by and hosted on G2.com.

I would like to see the polling feature more integrated and automated. Review collected by and hosted on G2.com.

Intermedia Unite allows our team to communicate seamlessly through physical desktop phones, mobile apps, and PC apps. This makes it easy for remote staff to stay reachable even when they’re not in the office, without needing to use their personal number. When someone steps away from their desk, the mobile app effectively acts as an extension wherever they have cell service, so they can still take calls and stay connected. So far, the system has been reliable and dependable. The texting feature has also been very helpful, since it lets our staff communicate with clients and partners without having to share personal cell numbers or purchase cell phones for employees who engage with clients. The mobile and PC apps are easy to use, and were very easy to train staff on use. The wide array of features has offered us a better product at a competitive price point. The integration with our office apps is also helpful, and the AI transcripts of voicemails is fairly accurate. Review collected by and hosted on G2.com.

The voicemail notification emails were flagged by our email provider as suspicious due the the volume of emails coming through with attached voice recording. Review collected by and hosted on G2.com.

Intermedia Unite provides my office a VOIP system that is full of features that we need and use as a healthcare provider at a very reasonable cost. Review collected by and hosted on G2.com.

Would like to be able to delete calls from the call log Review collected by and hosted on G2.com.

I love the integration of Intermedia Unite with the Unite app as it works seamlessly with our desktop phones. The feature that syncs voicemail messages from our desktop phones to our smartphones is incredibly handy as it allows us to answer calls in real-time, even when we're not in the office. The initial setup was very easy, and everything works seamlessly. I wouldn't change a thing. Review collected by and hosted on G2.com.

Everything about the product is fantastic. Review collected by and hosted on G2.com.

Michael Andreson was great to work with. He was efficient, friendly, and knowledgeable throughout the process. I highly recommend this company. Review collected by and hosted on G2.com.

There was nothing that I disliked about this company. Review collected by and hosted on G2.com.

It’s very easy to use, and it has everything we need. Review collected by and hosted on G2.com.

We like everything about Unite. It has everything we need. Review collected by and hosted on G2.com.

It's scalable. For the most part, it works very well and I would not change it. I really am glad there are several tools included with our service. We use the Unite for the phone and can also use it as an app for desktop and mobile, which is used every day. As the admin, I can add or reduce the number of user licenses according to our business growth. I have access to call logs and can see our peak call volume times. I can perform team meetings with the anywhere meeting that is also part of our plan. It really does UNITE our workforce. Relatively simple to manage and use. When I need to make a change and am not sure about it, Tech support is available and helpful. It's easy to train my new employees on how to use the system. Review collected by and hosted on G2.com.

The tiered support line. I have to repeat myself many times after being transferred to higher and higher levels at tech support instead of directly working with an assigned representative. Each employee does their best to help. The security authentication, while a good concept, is 50% good and 50% failure. It's a failure when I can't get verified because email and/or the text codes for verification don't arrive, even though I'm the admin. Seems to be a technical limitation or glitch. But the pros outweigh the negatives, which is why I still recommend this company. Review collected by and hosted on G2.com.

I find Anymeeting Video Conferencing incredibly easy to use, which greatly enhances my online meeting experience. The AI capabilities are a standout feature, making it unique among other conferencing platforms. I especially appreciate how I can seamlessly join meetings from either my mobile or laptop, and how easy and quick it is to add other participants. The unified communication tool integrates everything I need for efficient meetings. I also value the AI's assistance during meetings, as it provides helpful responses when I ask questions about topics I'm unfamiliar with. Overall, the features make my online meetings smooth and productive. Review collected by and hosted on G2.com.

nothing much to say since it works well so far Review collected by and hosted on G2.com.