Intermedia Unite Reviews
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Diane S
Business Data Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
It is an excellent online meeting platform, it is very intuitive and I love how easy it is to upload presentations, also the functions are easy to use and intuitive, it is also easy to manage the questions and answers, the live chat service is excellent, It is also very easy to share the browser screen, it is easy to use and it has all the most important features that I need to organize meetings, I can also quickly set up a webinar, it is also very easy to load slides and schedule the meeting in advance. Review collected by and hosted on G2.com.
What do you dislike?
I still can't find anything that I don't like, it seems to me a very correct platform, that each of its characteristics works very well. Review collected by and hosted on G2.com.
Mark B
VP Product & Systems Integration
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Very few issues and most are very minor impact. Customer service and technical support is outstanding and normally very fast to resolve 99 percent of any issue we might run into. In the beginning, the onboarding process was detailed and handled well. Only one step out of many was missed but quickly resolved the day we went live. Review collected by and hosted on G2.com.
What do you dislike?
A recent phone update had an issue, was fixed within about 24 hours. Did not prevent phones or apps from being used. Review collected by and hosted on G2.com.
Jordan B
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
I love all the features and the call quality is great, but the best part was the customer service team that helped us get everything set up and running! They ported our numbers quickly without issues, and were very helpful in the setup and training process. I have never had a smoother or more helpful transition to any new business system ever! Review collected by and hosted on G2.com.
What do you dislike?
I haven't found anything that I have disliked yet. Review collected by and hosted on G2.com.
UH
User in Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
It is a software awarded in most of its main functionalities, because it presents incredible characters that conform it as an advanced system related to the general telephony of a whole company, covering positions of extreme importance. I love Intermedia Unite because it allows to increase the collaboration between teams and between them the productivity of the employees that are in these fields of work, without excluding that it helps to reduce costs in the telephonic administrations of high monetary prices, for one of more quality in its services, for an excellent and modernized communicative server. Review collected by and hosted on G2.com.
What do you dislike?
We can determine that it is a complete software according to operational functionalities, in the areas related to communication through audio, it is worth noting that it does not support a determinable and understandable payment facility, for a demo of the application and specify if it is really what we want for the company's platforms that we have, being a problem since from my point of view, each operating system should integrate a short test of the product they offer. Review collected by and hosted on G2.com.
Alex K
Internet Sales Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Candace B
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
AT
Administrator in Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Jody M
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
Rebecca-Lynn H
Program Leader
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
I am blown away at the level of customer care Intermedia delivers with their support team. It is never a hassle for me to call, I am helped quickly and effectively. Every one I have dealt with has been polite and attentive. And I call A LOT! I am never shy to reach out, no hold times, very quick service! 10/10 Review collected by and hosted on G2.com.
What do you dislike?
Nothing so far! I am not the one paying the bill though, I just work for a company that uses Intermedia- so i cant speak on that side. Review collected by and hosted on G2.com.
Glenn H
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
People seemed great, platform seemed great (other than the places where it didn't meet our needs), price was really good. Review collected by and hosted on G2.com.
What do you dislike?
SMS is our main communication method, and the service will not support SMS message attachments. We asked the sales rep about this before we tried the system out, only to find that we they either made an error, or purposely led us astray. The other major issue is that we need to be able to share the SMS inbox for one number between two or more users. Previous providers have all been able to do so, and it's very surprising and disappointing that this platform can not. Review collected by and hosted on G2.com.
James W
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
Intermedia Unite makes the role of communication globally a simple thing, and hence, everyone is reached with the required information.
Also, Intermedia Unitebrings unity to all persons, and there allows idea sharing. Review collected by and hosted on G2.com.
What do you dislike?
When successful and cost effective communications are there, then we have not to blame v for anything wrong. Review collected by and hosted on G2.com.
Lance H
President and Owner, Computer and IT Service, Hardware and Software Support, #1 Cloud Provider
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?
Intermedia has absolutely the best customer service and technical support. With a great selection of products for business communications. Review collected by and hosted on G2.com.
What do you dislike?
I would like the FAX capabilities and logs to be part of Unite as well. Review collected by and hosted on G2.com.
Armand M
Event Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
The support is great, there is always someone that is available to answer the phone and give assistance when needed. If the problem requires support to remote into the computer that can be done. Services are always running and I have personally never experienced any downtime. Review collected by and hosted on G2.com.
What do you dislike?
Finding something to dislike about intermedia is tough, there really isn't anything to dislike. I have only had minor issues with ShareSync also known as SecuriSync. Every now and then the application stops syncing and needs to be reset. Review collected by and hosted on G2.com.
Marcella G
Owner
Pharmaceuticals
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
The customer service is stellar and harkens back to an earlier time. Representatives are respectful and knowledgable. No issue is too small to deserve their full attention. Review collected by and hosted on G2.com.
What do you dislike?
When the power is out the phones do not work. Even with alternative poser in my office (generator) the phones did not work. If these power outages are truly the new normal then this issue will be a problem for me. Review collected by and hosted on G2.com.
Shope H
Director of First Impressions
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Jason M
Supervisor/Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Renato M
President
Insurance
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
The features and freebies you receive with intermedia are just amazing. Their customer service is unmatched as of yet. Review collected by and hosted on G2.com.
What do you dislike?
The only thing that I don’t like is that there is no picture messaging option when using SMS. Review collected by and hosted on G2.com.
David V
Attorney
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Nicolas P
Information Systems Manager
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
We have had a number of different services prior to moving to Intermedia, and none of them have had the low cost, reliable software and excellent service that Intermedia offers. Review collected by and hosted on G2.com.
What do you dislike?
The phone reliability itself has not been great, but Intermedia has been quick to work with us in replacing them. Review collected by and hosted on G2.com.
Tony A
Vice President - Cloud Technology Solutions
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
ivan s
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
Intermedia is a major back-end provider, the network is rock solic.
The admin site is excellent and CDRs are availale for every number.
The mobile app on iOS is excellent and can be used for mobile only user.
Costco pricing. Review collected by and hosted on G2.com.
What do you dislike?
Long passwords for voice mail.
Lack of feature updates for mobile app.
High price for mobile only service.
Confusion during implementation.
Inability of technicians to pull cdr's Review collected by and hosted on G2.com.
AE
Administrator in Education Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Jeff F
President & Integration Architect
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
UR
User in Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Heather H
Certified Personal Trainer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
I like the layout of the webinar with other viewers able to see more than one presenter at a time. Usually, with other software, the main presenter would have to use some kind of screen sharing technique for this. Review collected by and hosted on G2.com.
What do you dislike?
Attendance is automated using statistics from the software. As an attendee, I would worry about computer error in recording attendance, but this could also be a positive aspect, to save time for webinar hosts and could be more accurate than manually accounting attendance based on log in emails. Review collected by and hosted on G2.com.