Quo Reviews & Product Details

The user interface has been really helpful. I can login from my cellphone and my desk and get all the features I need. The option to use the API is also helpful. Review collected by and hosted on G2.com.

The only issue I have with Quo is the use of the AI Assistant in the https://support.quo.com/ page when I'm logged into a browser that is highly secured. The AI UI doesn't respond with any errors that its working or not working. The AI UI doesn't do anything when I type in a question or any text. Of course when I'm in an environment with a less secured browser the AI Assistant works fine. Other than that everything else in the dashboard to the services I have no issues with.

The Quo Dashboard could provide some additional MFA methods. Perhaps offering the use of Yubikey and or an Authentication app. Review collected by and hosted on G2.com.

Quo makes difficult conversations incredibly easy to handle. As a business owner, the platform saves me time, protects my revenue, and gives me a clear and professional system for resolving disputes. It’s simple to use, very organized, and gives me confidence that everything is handled the right way. Their customer support is also excellent — fast, friendly, and truly invested in helping businesses like mine succeed. Review collected by and hosted on G2.com.

The main thing I dislike is the cost of Sona. I’ve received offers from other companies that provide similar communication support tools for an additional $10–$20 per month, which is much more affordable. Sona is over $800 per year, and that price is difficult to justify—especially for me as someone who is deaf and truly depends on tools like this to handle phone calls and texting with patients. I really love what Sona can do, and I would prefer to stay with Quo, but the high pricing makes me consider switching to another company if I find a more reasonable option. Review collected by and hosted on G2.com.

The transcription & call summaries are very helpful. Especially when dealing with many unique customers Review collected by and hosted on G2.com.

Connection not always the most stable connection because the calls connect o er WiFi. Sometimes I’m making calls on the go in the work vehicles.

If they could integrate like Google voice where if the connections unstable, it goes through a phone number, that may help. I was talking to an important client on to go and had to connect to a local coffee shop.

Also I don’t like on the calls page where it says “27 unresponded” I have to press swipe right, press “more” then “move to done”. It just seems like a lot of steps, especially for just trying to clear out a spam call. I like my inbox to read 0. I just want to tap on it then have it clear automatically.

Also VERY POOR integration with Jobber. I don’t know how to turn it off. When I get off the phone with an existing client I’ll see that “Quo added a NEW client” and its details are completely wrong. So I just delete it and it’s more work for me. Never saves time Review collected by and hosted on G2.com.

I truly appreciate the patience of the agent. She listened carefully to my concerns and stayed with me for over an hour until all of my issues were resolved. Although the problem felt significant to me, she guided me step by step and helped me work through it effectively.

I would like to sincerely thank Rasneet and the Quo team. While the issue was not necessarily your fault, you went above and beyond to ensure it was fully resolved. Thank you. Review collected by and hosted on G2.com.

The phone support line is not available at all times, and when Sora answers, the experience is significantly worse. The system is not effective and does not appear to understand the issues being presented, which results in a waste of time. Review collected by and hosted on G2.com.

I love how simple and reliable Quo is for managing my work calls and texts in my Medicare business. The delayed text sending and automatic after-hours replies make client communication feel seamless and professional. The interface is clean, intuitive, and makes it easy to stay organized. Implementation was very straightforward. I was able to set up my number and start using Quo quickly without needing any technical help. The onboarding process was clear, simple, and user-friendly. I use Quo every single day in my business. It has become an essential part of my workflow and the primary way I communicate with clients. Integration was easy and seamless. Quo worked smoothly with the tools I was already using, and I didn’t experience any issues getting everything connected and running. Review collected by and hosted on G2.com.

I wish the pricing for business features were more flexible. As a one-person business, I don’t need the full enterprise-style integrations, but it would be great to have an in-between tier that includes some of those advanced features without the higher cost. A more customizable plan would make it an even better fit. Review collected by and hosted on G2.com.

Quo's texting and calling clarity and consistency has been great. It syncs seamlessly with hubspot, which is great for CRM. Getting email notifications for my texts also helps ensure I don't miss any texts (something I'm notoriously bad at). Overall, very happy with Quo and it's business integration. I make multiple calls and texts a day, and have had no issues with the quality of the call. Whether using their iphone app or web app, I find everything easy to navigate and all features quickly searchable. Review collected by and hosted on G2.com.

There really isn't anything negative I can say so far about Quo. The only thing would be the tiny lag that comes with any VoiP service, but it's so small it's negligible and hasn't impacted communication with my clients. Review collected by and hosted on G2.com.

Quo is perfect for small business. We're a three person team, and use one business number for calls/texts several times a day. It's so handy that Quo keeps every call/text/voicemail organized by a contact. We can see who replied, and have history we can refer back to. The internal notes is also super helpful, we can chat amongst ourselves to determine how to handle a customer. We also like that Quo stores our contact info within the app, not to our personal phones. In short, Quo offers us streamlined communications in one easy to use app. Review collected by and hosted on G2.com.

We had a few hiccups changing our plan after the 7 day free trial. However, the Quo support team was able to assist, and we're good to go now. There are a lot of features (especially with advanced plans) that could be overwhelming to new users, or users not as familiar with technology. Review collected by and hosted on G2.com.

OpenPhone has become one of the most important tools in our business. Before switching, we constantly struggled to track conversations across multiple team members, missed messages, and had very little visibility into call history. Now everything is centralized, organized, and easy to reference.

The shared inboxes, call recording, and ability to assign messages have been game-changing for accountability and customer service. It feels like email-level organization, but for calls and texts—which is exactly what we needed.

Setup was quick, support has been solid when we needed it, and onboarding the team was surprisingly smooth. We also love the integrations (especially Slack), which helped fit it right into our workflow.

If you manage multiple customers, channels, or team members and need real transparency in communication, OpenPhone is worth every dollar. Review collected by and hosted on G2.com.

I wish they didn’t charge per user and we don’t need multiple phone numbers but do want multiple users. Review collected by and hosted on G2.com.

Quo allows the individual to set up a phone line for their business, so they do not have to use their personal phone for business needs and maintain privacy. It works fantastic with the iPhone and their app is great and easy to use. Easily replicates the style and look of how incoming calls/missed calls/call dial features look of the IOS IPhone. Love it! Review collected by and hosted on G2.com.

Not really much to dislike here, if I had one thing I could add is a customized voicemail feature, which they may have but I have not set up yet, as well as the ability to send out text messages from the Quo line members can set up. Review collected by and hosted on G2.com.

The layout is easy to navigate, and the AI-generated transcripts are impressively accurate, outperforming TELUS's version of a similar feature. Sona, the AI agent, has a pleasant voice for a robot and pronounces words correctly. Early on in our implementation there was a costly error that I made in the settings. Quo was gracious and understanding, and remedied the situation. That's how you do business! So our trust in the company was established, and we will be glad to further our relationship with Quo. Review collected by and hosted on G2.com.

Within the settings under the Members tab, you can add new members by inviting them through their email addresses. However, it's not immediately clear what this process entails, and it ends up enrolling the invited individuals in a paid plan. While this might be obvious to the person who originally created the account, it isn't as clear for others who might access it, like myself. On the positive side, Quo recognized this issue and was able to resolve the mistake I made. Review collected by and hosted on G2.com.