Overall, I really like Nextiva because it makes managing business communications a lot easier. NextivaONE is convenient and easy to use, and I appreciate having tools like Xbert AI, AI Transcription and Summarization, and Smart Attendant and IVR available in one place to help streamline my daily tasks. With these features, it’s simpler to manage calls, stay organized, and handle communication more efficiently throughout the day. Review collected by and hosted on G2.com.

My biggest frustration is the long wait time when calling customer support. It can take a very long time just to get connected to the right person or department, which is especially frustrating when I need help with an issue. If response times were improved and it were easier to reach the appropriate support team, the overall experience would be much better. Review collected by and hosted on G2.com.

I like all the tools and reporting we were able to add to the account because they give us better visibility into our employees. They also let us use the data as training material, which has been really helpful. We were able to integrate AI summarization to our transcripts which has been a big help in sorting through our calls. Another recent feature that has helped me is Xbert. It is very helpful in locating information or guides. As well give me troubleshooting tips before escalating it to their support team. Many times I was able to resolve my issue by following XBert's tips. Review collected by and hosted on G2.com.

Pulling data from our NCC system is easy, but the data entry points can feel limiting, and the reports themselves could be cleaned up a bit more. There’s definitely room for improvement. That said, Nextiva support has been helpful in creating reports on our behalf; I just wish it were easier for me to build and refine them on my own. Review collected by and hosted on G2.com.

The phone product is very flexible and we were able to tailor it to our company's needs as our company grows. This phone system expanded the way our office was able to operate compared to our previous land line and we were able to include our remote office in another state. Tech support was always available when we needed it and staff were helpful and knowledgeable. Review collected by and hosted on G2.com.

Although the tech support was great, Nextiva did not plan for our needs well enough on the front end. This left us needing more tech support and even hardware that was not anticipated in advance. This made for a bumpy implementation. Review collected by and hosted on G2.com.

Nextiva is a go-to VOIP provider that I have had the pleasure to work with time and again. The UI/UX of the interface and the ease of use is by far one of my favorite and it blows competitors out of the water. In addition to that - I love that I can use Nextiva on my phone, my desktop, or on our desk phone system - all in one seamless integration. Another thing to love about Nextiva is the price. I have been able to realize savings from each product I have inherited by switching. Nextiva support is amazing and their new AI, Xbert, is accurate and incredibly helpful in a pinch. I cannot say enough about the product - that's why I've switched to them three times from three different competitor platforms. Nextiva just cannot be beat in terms of value, performance, support, or the all-around picture of what is needed for business VOIP. Review collected by and hosted on G2.com.

The Nextiva Fax functionality would be great if you could use it in the same platform as voice. I dislike the multiple logins required between the two services. Review collected by and hosted on G2.com.

Nextiva has become an essential part of how our mental health practice communicates with our patients. We use Nextiva as our primary platform for direct patient communication, helping our administrative team and providers stay connected, responsive, and consistent throughout the patient experience.

Reliability and ease of use are two of the biggest reasons we have continued our partnership with Nextiva. In behavioral health, dependable communication is critical. Our patients need to be able to reach us, and our team needs a system that is intuitive and works consistently. Nextiva has been a strong fit for those needs.

We also value that Nextiva is based here in Arizona. As a mental health provider serving the Arizona market, having a technology partner in our own backyard adds another level of connection for us. We routinely look to Nextiva for insight into what is coming next in communication technology and how new tools may benefit our patients, providers, and overall practice operations.

For us, Nextiva is more than just a phone system. It has become an important part of our practice infrastructure and a technology partnership we continue to value. Review collected by and hosted on G2.com.

There has yet to be a negative aspect brought to my attention by my team. Review collected by and hosted on G2.com.

Nextiva provided the best features and functions for the price. We're a small higher ed institution and we wanted to upgrade our antiquated telephone system. Nextiva's product provided the next generation technology for us with the desk phone and mobile app making our workers mobile and not tied to the handset. The implementation was also very simple and Nextiva's specialists helped us along the way. Review collected by and hosted on G2.com.

A wish list is to have the desk phone and mobile app have the ability to only receive calls during work hours and be silent during off hours. Currently, users would have to log off the app to not receive calls. Review collected by and hosted on G2.com.

We have been using Nextiva for over six years and we have never had an outage of service. Its reliable and just works. It is also easy to add new users, change devices, and manage extensions. Review collected by and hosted on G2.com.

In today's economy, price is definitely a real concern. VoIP services shouldn't cost as much as Nextiva charges in today's day and age. We have also had issues with trying to get some concerns resolved. Things start off great when trying to get some issues resolved, but the support team seems to just disappear when they are unable to resolve things the first try. Review collected by and hosted on G2.com.

Nextiva has been a reliable VoIP solution for our team. It pairs seamlessly with our Cisco CP7841 hardware without any issues, and the web extension runs very smoothly when working digitally. We appreciate how dependable and easy to use the platform is every day. Review collected by and hosted on G2.com.

Overall, our experience has been great with no major drawbacks. If anything, the admin interface can occasionally feel slightly dense with options when navigating complex settings, but it hasn't hindered our day-to-day use. Review collected by and hosted on G2.com.

The biggest thing I like about Nextiva is the easy-to-use dashboard and call reporting. It gives me good visibility into call activity, missed calls, and overall phone usage without being overly complicated. The system has also been reliable for our day-to-day business needs. Review collected by and hosted on G2.com.

The biggest drawback is that some of the newer features, particularly the AI tools, still feel a little immature and not as polished or intuitive as I would like. I’d also like to see continued improvements to the desktop experience and overall ease of use. Review collected by and hosted on G2.com.

I like that Nextiva lets me set up call flows the way we want for each property, including English and Spanish options. Our staff can easily make and receive calls, and they can use the app on their personal cell phones while walking the properties or when their desktop devices aren’t working because of internet issues. I also find it helpful to have multiple ways to check voicemail. When we need help, Nextiva’s support team is helpful with both back-end questions and on-site troubleshooting. The initial setup was a little complicated, but the representative I worked with was accessible and helpful and made sure it went smoothly. Review collected by and hosted on G2.com.

I find it a little cumbersome that only authorized users can call in for troubleshooting support, since I can’t make all my staff authorized users and I’m not always in their offices. Also, I wish there was an easier way to add and remove authorized users rather than having to make a call and spend a fair amount of time working with a representative to get that accomplished. Setting up voicemail greetings in the call flows can also be awkward and take some effort to get right. I also can’t remove licenses when a property leaves our management; they’re contracted, and getting rid of them can mean paying a large fee. I’d like an easier way to remove or pause licenses we aren’t using. Review collected by and hosted on G2.com.