---
title: Nextiva Reviews
meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 3650 reviews by the users' company size, role or industry
  to find out how Nextiva works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 3650
  scale: '5'
date_modified: '2026-09-25'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# Nextiva Reviews
**Vendor:** Nextiva  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 3,650  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Nextiva
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.



## Nextiva Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users applaud Nextiva's **amazing customer support** , highlighting excellent service, knowledge, and ease of access for assistance. (127 reviews)
- Users appreciate the **ease of use** of Nextiva, highlighting its intuitive interface and simple setup process. (117 reviews)
- Users rave about the **exceptional customer service** of Nextiva, highlighting its knowledge and support availability. (104 reviews)
- Users commend the **easy setup** of Nextiva, highlighting a seamless onboarding experience with excellent customer support. (86 reviews)
- Users commend Nextiva's **reliability** , noting quick customer support and easy, intuitive system integration for seamless communication. (85 reviews)
- Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (74 reviews)
- Call Quality (50 reviews)
- VoIP Services (48 reviews)
- Simple (47 reviews)
- Features (45 reviews)

**What users dislike:**

- Users find the **onboarding complexity** of Nextiva frustrating, with slow support and frequent setup issues hindering functionality. (25 reviews)
- Users find the **difficult configuration** of Nextiva to be clunky and often overwhelming, impacting their initial experience. (25 reviews)
- Users are frustrated with **number issues** , including delays, limitations on SMS attachments, and cumbersome support processes. (21 reviews)
- Users find the **complex processes** of Nextiva challenging, particularly in setup and navigation for small businesses. (20 reviews)
- Users find the **difficult setup** of Nextiva to be clunky and challenging, impacting their overall experience. (17 reviews)
- Expensive (17 reviews)
- Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (16 reviews)
- High Cost (15 reviews)
- Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (15 reviews)
- Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (13 reviews)

## Nextiva Reviews
  ### 1. Fast and easy setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lori T. | Employee Benefits Specialist, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 15, 2025

**What do you like best about Nextiva?**

Fast and easy setup, prompt and clear communication from sales rep, nice package of options that fit my business well. Post sales support has been great.

**What do you dislike about Nextiva?**

I got a nice package of options for my business. The only thing you didn’t offer was a ‘real’ street address, which I need for my eCommerce biz. Maybe partner up with someone on that to make it even easier for us!

**What problems is Nextiva solving and how is that benefiting you?**

Needed toll free line for eCommerce biz. Also email for marketing. Chat etc is great to have

**Official Response from Katherine Skorny:**

> Hi Lori, thank you for taking the time to share your review. We're so happy to hear you had a good experience and appreciate the feedback! - Katherine from Nextiva

  ### 2. Nextiva is great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lucia H. | Office manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

The Nextiva software is great. Very easy to use and has terrific functions that assist all of the workers. All of the special features work great. No complaints form anyone. The phone work fantastic.

**What do you dislike about Nextiva?**

No downsides to using Nextiva software and phones.

**What problems is Nextiva solving and how is that benefiting you?**

The cost of the phones is great. The monthly savings if unbelievable and with terrific service.

  ### 3. Great when it works. Lots of issues.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Melissa E. | Director of Human Resources, Non-Profit Organization Management, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 20, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

I like having the convenience of a VoIP system for remote work and that there is a capability of having the app on both my desktop and my mobile phone.

**What do you dislike about Nextiva?**

The service is very unreliable. It is not the most intuitive or user-friendly. Often, training others with its capabilities is very cumbersome and confusing. For example, transferring calls can be tricky and takes time to master.
The app often crashes and is not reliable at all. Whenever there is an update, prepare for Nextiva to have lots of issues for a period of time. Customer Service is absolutely awful and unhelpful.

Some of the features are ones we would never use due to our line of work.

**What problems is Nextiva solving and how is that benefiting you?**

As a 100% remote workforce, it solves the issue of having a centralized phone number and allows multiple employees to have access to communications.

**Official Response from Alexandra Lueck:**

> Hi Melissa, 

Thank you for sharing your experience with Nextiva. We apologize for the issues you have encountered with our service, I completely hear your frustration. We understand the importance of reliability and user-friendly features, and we are constantly working to improve in these areas. Your feedback on training and call transfers is valuable, and we will take it into consideration for future enhancements. Please don't hesitate to reach out to me at reviews@nextiva.com. 

- Alex from Nextiva

  ### 4. Love Nextiva!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott C. | Owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 28, 2025

**What do you like best about Nextiva?**

It never goes down and I love the unlimited texting feature. Call quality is awesome too!

**What do you dislike about Nextiva?**

The only thing I wish I could do is have templates set up so I didn’t have to type the same thing over and over

**What problems is Nextiva solving and how is that benefiting you?**

Clear call quality, every call is automatically recorded and unlimited texting

  ### 5. Best calling app

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prafin k. | Business development Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

Clarity of calls and easy interface with minimum login process

**What do you dislike about Nextiva?**

Hang on multiple calls and mobile is not accurate

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva provides us with a great opportunity to streamline our operations by offering better product accessibility, efficient call tracking, and monitoring of individual work hours. It also presents a valuable business opportunity for growth and optimization.

  ### 6. Nextiva use on work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 26, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

I like that I can communicate being in Mexico to people that are in the US. They send me notifications when someone is calling me.

**What do you dislike about Nextiva?**

The app on Android doesn't work properly.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva is solving the problem of communication between nations, I can communicate with someone in the US without having a cellphone.

  ### 7. Great product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kalah T. | Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 28, 2025

**What do you like best about Nextiva?**

It is easy to access and easy to use! I use it a lot.

**What do you dislike about Nextiva?**

Sometimes the calls drop but it hasn’t happened in a while.

**What problems is Nextiva solving and how is that benefiting you?**

I didn’t have a problem I just needed to pay my bill.

**Official Response from Katherine Skorny:**

> Hi Kalah, 

We're thrilled to hear you're enjoying the simplicity of Nextiva. Looking forward to continuing to support you and your team!

- Katherine from Nextiva

  ### 8. Great customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Betsabe R. | Therapist/owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

Equipment is great and the customer service is super helpful. Really enjoy it. It was easy to get the phone transferred and then have access along with my other technology.

**What do you dislike about Nextiva?**

There is a little learning curve, but guess that is to be expected

**What problems is Nextiva solving and how is that benefiting you?**

Freedom to use the services where I need without the restrictions.

  ### 9. Reliable, good quality and relatively easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 17, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

Implementation was easy with great support and the phones and service work perfectly. Have had zero downtime since installation.

**What do you dislike about Nextiva?**

The only negative I have encountered so far is that the more advanced features require some hand holding to learn how to use.

**Recommendations to others considering Nextiva:**

Definitely recommend considering Nextiva. We shopped around before making our decision and so far Nextiva has proven to be the best for the price.

**What problems is Nextiva solving and how is that benefiting you?**

Call management and improved automation and sophistication of our phone system.

**Official Response from Fabio Dias:**

> Hello there. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva and that our services have been of great help to your company. Should you need anything, don't hesitate to let us know.


  ### 10. Switching after 10 years with my old phone provider

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul C. | Owner, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 03, 2025

**What do you like best about Nextiva?**

The software and customer service are superior to my current phone provider.

**What do you dislike about Nextiva?**

I am still having trouble dialing my old numders from the Nextive number.

**What problems is Nextiva solving and how is that benefiting you?**

My old phone provider has had three months to get me approved for SMS registrationa dn I still cant send text messages. I am sure Nextiva will be more successful.

  ### 11. why we use nextiva

**Rating:** 5.0/5.0 stars

**Reviewed by:** brian c. | network admin, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 24, 2025

**What do you like best about Nextiva?**

My firm's use of the product is primarily fixed telecom services. The team behind the portal is outstanding and makes the process work. Their dedication and attention to detail has enabled us to control and reduce costs.

**What do you dislike about Nextiva?**

What do you dislike about Nextiva HARD PHONE CONFIGURATIONS

**What problems is Nextiva solving and how is that benefiting you?**

setting up new users

  ### 12. Reasonably affordable and easy phone service for remote and office staff

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jacqueline S. | Managing Director, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

I like the flexibility and accessibility of the Internet and app based phone service for our customer service calls.

**What do you dislike about Nextiva?**

Sometimes the app is glitchy or certain colleagues cannot receive a call.

**What problems is Nextiva solving and how is that benefiting you?**

Allowing everyone to use a robust phone system consistently without requiring a desk phone in an office or installed equipment.

  ### 13. Switched from Vonage and so happy I did!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 18, 2024

**What do you like best about Nextiva?**

I recently switched from Vonage to Nextiva and so happy I did. Of the VOIP Providers, Nextiva has been the easiest and most seamless transition I have encountered. Their customer service has been quick and very efficient. Call Center Software, both desktop and app are easy to navigate and straightforward. Set up for the UCaaS Platforms are easy to access and intuitive. The transition and ease of integration took just a few minutes and everything was up and running without any hassle. I have had occasion to use the software, call center and app daily since transitioning and wish I had done it months ago! Being able to speak to an actual person instead of having to go thru a chat transcription has been so refreshing!!

**What do you dislike about Nextiva?**

So far, there is nothing I have encountered that I dislike or are unhappy with!!

**What problems is Nextiva solving and how is that benefiting you?**

Their customer support is easy to reach, minimal wait times and agents are knowledgeable and professional.

**Official Response from Alexandra Lueck:**

> Hi! Thank you so much for taking the time to share your experience. We are genuinely happy to read it and hear that you are happy. - Alex from Nextiva

  ### 14. Incredible

**Rating:** 4.5/5.0 stars

**Reviewed by:** Corey G. | Client Rep, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

I love nextiva because I can separate my work number from my person number on the same phone..the quality of calls is amazing

**What do you dislike about Nextiva?**

Honestly I have not had any issues so far

**What problems is Nextiva solving and how is that benefiting you?**

Well I like it because of the recorded line to protect myself and the company from any mishaps

**Official Response from Alexandra Lueck:**

> We're so glad you're loving Nextiva! Thanks for taking time to share your experience.

  ### 15. Mature Platform, Superior Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kevin B. | System Administrator, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 19, 2024

**What do you like best about Nextiva?**

the platform has matured over the years and is super easy to manipulate, when you have trouble, support knows exactly where to go and will fix it or show you where. Implementation team was super easy to work with side by side to get started and then just make adjustments along the way. Add on features like paging units and overhead speakers for music and paging was so easy to integrate, same with the fax bridges.

**What do you dislike about Nextiva?**

there's a slight delay pulling up users, but have to keep in mind there's a ton of information being pushed and pulled so you have to be patient.

**What problems is Nextiva solving and how is that benefiting you?**

converting telephone fax lines over to digital fax bridges and eliminating the ever rising unsupported POTS lines.

**Official Response from Alexandra Lueck:**

> Kevin, thank you so much for the review. Your feedback and sentiment is super informative and helpful! - Alex from Nextiva

  ### 16. Experience has been positive.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 11, 2025

**What do you like best about Nextiva?**

Experience with customer service and service reliability.

**What do you dislike about Nextiva?**

Not able to have account billed if under a 400.00 MRC.

**What problems is Nextiva solving and how is that benefiting you?**

None

**Official Response from Katherine Skorny:**

> Hey there, 

Thank you for taking the time to share your experience and we appreciate the feedback - it helps us improve. 

- Katherine from Nextiva 

  ### 17. Phones Migration to Nextiva

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert M. | Director of Telecommunications, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 20, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

After one year with Nextiva, I am appreciating Nextiva's services and support team "I am new to Nextiva and still in the migration process. Nextiva assigned different teams for each step in the migration process, starting with Sales. Each team worked with me and guided me through the migration process by breaking it down into straightforward steps. I am very happy with the Nextiiva team"

**What do you dislike about Nextiva?**

I hope that Nextiva can develop a hub to let extensions able to make local calls during the internet outage

**What problems is Nextiva solving and how is that benefiting you?**

cost-effective solution and transferring the hardware, software, and IT support to Nextiva and focus on the service at the end user. free technical support, pay as you go, and secure price with 3 years agreement

**Official Response from Alexandra Lueck:**

> Hi Robert, 
I am so happy to hear that Nextiva has changed the game for your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help with the migration process! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com
- Alex from Nextiva

  ### 18. I love the app but, Sometimes the app does not work on my cell.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 26, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

It is easy to forward messages and to call using the computer. I love using it at work. To call/Receive calls. The person that answers the phone here at the office easy transfers calls and contacts clients.

**What do you dislike about Nextiva?**

The physical phone was hard to install. The app gets disconnected some times

**What problems is Nextiva solving and how is that benefiting you?**

When I get disconnected, but It has been hard for me to fix my issues my co workers have to help me. But when it works is great.

  ### 19. Saldias review of NextivaOS

**Rating:** 5.0/5.0 stars

**Reviewed by:** J.Thomas S. | Consultant, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 04, 2025

**What do you like best about Nextiva?**

Good service and quality of calls domestic and international

**What do you dislike about Nextiva?**

No international sms allowed at this time

**What problems is Nextiva solving and how is that benefiting you?**

Good customer service

**Official Response from Katherine Skorny:**

> Hey there,

Thank you for taking the time to share your review! 

- Katherine from Nextiva

  ### 20. Good with a few issues

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2025

**What do you like best about Nextiva?**

The customer service and the potential services to help my business.

**What do you dislike about Nextiva?**

The issues of losing a few calls through the app and getting the correct desk phones to work.

**What problems is Nextiva solving and how is that benefiting you?**

Desk phones and app issues

**Official Response from Katherine Skorny:**

> Hey there, 

Thank you for taking the time to share your experience! If you'd like to email reviews@nextiva.com with your account number, we can get you to someone who can help.

-Katherine from Nextiva

  ### 21. Communications with clients simplified!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ariadni K. | Outpatient Therapist, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

Voicemail transcription has made my work day so much easier.

**What do you dislike about Nextiva?**

Nothing, really. I have found Nextiva very user-friendly.

**What problems is Nextiva solving and how is that benefiting you?**

Transcription of voicemail from clients has been incredibly helpful, since I only have a few minutes to review voicemail between appointments.

  ### 22. Great Company

**Rating:** 4.5/5.0 stars

**Reviewed by:** M A. | Paralegal, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

Their contact center software is very easy to use. It is there whenever I need it.

**What do you dislike about Nextiva?**

Being old school, sometimes it's hard to navigate thru messaging.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva help out our logistics team mostly. Helping us weed out unnecessary calls.

  ### 23. Easy Communication Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angela C. | Travel Coordinator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

Nextiva allows me to stay communicative.

**What do you dislike about Nextiva?**

Incoming calls are allowed when on a call

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva allows me to ease of use with only needing my laptop to be productive. No more need for a separate phone. It's perfect!

  ### 24. work use

**Rating:** 5.0/5.0 stars

**Reviewed by:** sergio r. | estimator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 26, 2025

**What do you like best about Nextiva?**

very friendly use, i us it at work all day every day

**What do you dislike about Nextiva?**

sometimes i forget to open it in the morning

**What problems is Nextiva solving and how is that benefiting you?**

I use Nextiva to make calls within my company and mainly to its clients.

  ### 25. Excellent Phone Service for Insurance Businesses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ian S. | Sales Associate, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 14, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

I love how easy it is to use and configure settings. Sound quality is always excellent.

**What do you dislike about Nextiva?**

I have yet to find any features that I dislike.

**What problems is Nextiva solving and how is that benefiting you?**

Very simple to use and efficient. Ease of contacting customers.

  ### 26. the best soft phones in the contact center industry

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stephanie a. | Contact Center Team lead, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 05, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

The text message feature is a game changer! Especially when you are on a call and need to send an important message, address, name of business, or other updates. One of the best soft phones in the contact center industry I have been able to use and works amazing! Love the interface and quality!

**What do you dislike about Nextiva?**

The switching for the standard and mini views sometimes is confusing where to find, making it a bit difficult and more attentive if you want to use the features.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva is very useful right now, especially when it comes to performance. One of the best in the market and happy to have come across Nextiva, its modern interface and advanced features are what set it apart from other outdated VoIP.

**Official Response from Alexandra Lueck:**

> Hi Stephanie, 

It’s great to hear that the text message feature has been a game-changer for you and that you find Nextiva's interface and call quality top-notch. We're glad to know it's one of the best softphones you've used in the contact center industry. We appreciate your note about the confusion around switching between standard and mini views, and we'll take that into consideration for improvements. It’s wonderful that Nextiva’s modern interface and advanced features are meeting your performance needs. We're here to help whenever you need it!

- Alex from Nextiva

  ### 27. Good experience with no issues

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lessly B. | Estimator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 25, 2025

**What do you like best about Nextiva?**

How you can transfer the calls, without any issue.

**What do you dislike about Nextiva?**

When I closed the app I can't received calls.

**What problems is Nextiva solving and how is that benefiting you?**

I can make calls from my computer without needing to have a cell phone.

  ### 28. 90 days and counting for text approval

**Rating:** 0.0/5.0 stars

**Reviewed by:** Jules  K. | VP, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 29, 2024

**What do you like best about Nextiva?**

chat feature is nice but do not expect real help

**What do you dislike about Nextiva?**

We have been waiting for 90+ days for text message approval. We have taken all the necessary steps and still cannot get approval. We also signed up for automatic payment and on two different occasions they shut our phones off for non-payment. I do not recommend anyone to use Nextiva.

**What problems is Nextiva solving and how is that benefiting you?**

They didn't solve our problem as we choose to use them for the text feature and we cannot get approved, even though we have taken all the necessary steps.

  ### 29. VERY CONVENIENCE AND EASY TO USE

**Rating:** 5.0/5.0 stars

**Reviewed by:** Manu L. | ACCOUNT MANAGER/ AUDITOR, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 26, 2025

**What do you like best about Nextiva?**

THE MOST HELP FUL THING IS THAT YOU CAN LOG IN FROM ANYWHERE AND EASY TO USE.

**What do you dislike about Nextiva?**

THERE IS NOTHING TO DISLIKE. EVERYTHING IS GOOD.

**What problems is Nextiva solving and how is that benefiting you?**

WITH THE PHONE SERVICE.

  ### 30. Excellent voip service and marvellous customer support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Richard D. | Ceo, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 04, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

The best in the market amongst the VoIP Providers, The call quality is great, easy to understand user interface and easy to navigate as well. The Contact Center Software is Intuitive, user friendly and easy to set up and get started with. It's been a seamless process in getting started with the application by the help of customer support and the customer support team is well trained to help and assist with queries quickly. Exceptionally quick in responding to queries and best in my opinion amongst the UCaaS Platforms. The app has tools to set up phone lines to operate via landlines and be interconnected. To set up and operate my call center has been a breeze with the support received from Nextiva. Absolute best in terms of Call Center Infrastructure (CCI) Software. Best pricing, intuitive user interface and customer support is prompt, friendly and helpful in getting started and quick to assist with queries. Brilliant service overall

**What do you dislike about Nextiva?**

I couldn't think of anything that hasn't met my requirements after availing Nextiva's Voip service, so far so good

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva offers unlimited calling within the US and Canada, along with being able to send SMS as well. These aspects are essential for my Accounting firm, as I get to reach out to clients without having to worry about the call duration. The call recording feature is beneficial as well, as it helps with analysing the call for quality and training purposes. The user interface is intuitive and the customer support is quick, prompt and helpful in assisting with queries. Exceptional service overall

**Official Response from Thomas Gagnier:**

> Hi Richard, 

Thank you for your kind words! We are delighted to hear that our VoIP platform, call quality, pricing, and customer support have exceeded your expectations. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. 

Thomas from Nextiva

  ### 31. A Versatile and Flexible Phone Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dustin A. | Director, Events Services, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

**Reviewed Date:** February 08, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes it easy to integrate with other platforms and implement new features or functions.

**What do you dislike about Nextiva?**

Depending on how you are using Nextiva on a day-to-day basis, the backend setup for call centers can be a little tricky. If you have more than one queue for your call center, you will have to repeat a change on each one.

**What problems is Nextiva solving and how is that benefiting you?**

We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they have an issue with their order/tickets. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.

**Official Response from Alexandra Lueck:**

> Hi Dustin, 
Thank you for taking the time to share your experience, your feedback matters a lot to us. We are happy to be the solution you need for call center and much more! Please don't hesitate to reach out to me directly at reviews@nextiva.com if you need any assistance. We are here to help!
- Payton from Nextiva

  ### 32. Great VoIP and Contact Center Product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert T. | Operations Administrator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 01, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

Nextiva is holistic service that allows you to easily design and implement your custom contact center phone system. It is easy to use compared to my previous experiences. Its about time there is some competition to comcast in this space. The customer service is always helpful, I've never had a bad experience with them.

**What do you dislike about Nextiva?**

The worst thing about it is that it runs ontop of your existing phone provider. In my case it runs ontop of Comcast. In addition, blocking a number requires you to call customer service. There should be a way to do it yourself.

**What problems is Nextiva solving and how is that benefiting you?**

The main benefit is that I have implemented my own phone system at my company and it was very easy to do it using Nextiva. Nextiva is not only reliable, but the sales team makes it clear you know exactly what you are getting. They put effort to getting you the exact product you need. Compare this to Comcast where they have no clue what they are doing and mislead you intentionally by promoting bad business practice. Nextiva is by far the superior call center infrastructure.

**Official Response from Alexandra Lueck:**

> Hi Robert. Thank you for taking the time to share your experience with us! We are grateful to be partnering with you and your business!  - Alex from Nextiva

  ### 33. Great Product with Great Service and Competitive Pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexandra M. | Manager of Portfolio Assets, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 19, 2024

**What do you like best about Nextiva?**

The ease of implementation has made our transition from other providers seamless and worry-free. When switching providers, there is always a little learning curve, but with Nextiva it's the best experience we have had. With more than 100 locations in 26 states across the country, the ability to manage this process remotely has been invaluable!

**What do you dislike about Nextiva?**

The only thing I can think of is that the web portal is not as intuitive as I think it could be. Until you get used to it (which is understandable) it can take some time to remember where to find invoices for specific locations. Not anything that can't be overcome though!

**What problems is Nextiva solving and how is that benefiting you?**

Consolidating the telecom systems across our portfolio and providing a central point for all of our users to go when they need technical help or sales support! Being able to include the same training every time we bring on a new team member has streamlined that process for us and saved countless hours and dollars.

**Official Response from Alexandra Lueck:**

> Wow, Alexandra! Thank you so much for taking the time to share your experience with us!! You're kind and we appreciate you. - Alex(andra) from Nextiva

  ### 34. Nextiva Contact Center: Streamlined Communication & Improved Customer Satisfaction

**Rating:** 5.0/5.0 stars

**Reviewed by:** David N. | Director of Sales, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 19, 2024

**What do you like best about Nextiva?**

We've been using Nextiva Contact Center for years now and it has significantly improved our customer communication and overall experience. I have a team of 10-15 agents who make 70-100 dials daily and its been a gamechangers for us 

Some of the key benefits we've experienced:

Increased Efficiency: The all-in-one platform streamlines communication channels (calls, emails, etc.) into a single interface, making our agents much more efficient in handling inquiries.

Enhanced Customer Service: Features like call routing and interactive voice response ensure customers reach the right agent quickly, leading to faster resolution times and happier customers.

Improved Agent Performance: The built-in analytics provide valuable insights into call volume, agent performance, and customer sentiment. This data helps us coach our agents and optimize our contact center operations.
Scalability and Flexibility: Nextiva's cloud-based solution scales easily to meet our growing needs. We can add or remove features as needed, making it a cost-effective solution.

Most important- No dropped calls and crustal clear voice quality!!!  Its hard enough to connect with prospects on the phone.  To know that the call wont drop or have the person say "You are breaking up" is worth its weight in gold.

**What do you dislike about Nextiva?**

Getting our team acclimated to a new contact center solution can be a hurdle.  Nextiva's setup process was thorough, and while it did take some extra time to ensure everything was configured perfectly, it's clear they prioritize getting things right the first time.

This initial investment of time has paid off in spades. Since the setup was meticulous,  we've experienced zero issues with the platform.  Calls are routed smoothly, features function flawlessly, and our agents have a user-friendly interface to navigate.

**What problems is Nextiva solving and how is that benefiting you?**

Inefficiency and Frustration:

Scattered Communication Channels: Nextiva unifies various channels (calls, emails, texts, etc.) into one platform. This eliminates the need for our agents to toggle between different interfaces, saving time and reducing frustration.
Long Wait Times & Unqualified Routing: Nextiva offers features like call routing and interactive voice response (IVR) that efficiently direct customers to the most suitable agent based on their needs. This reduces our wait times and ensures customers get the right help quickly.

Poor Customer Satisfaction:

Slow Resolution Times: Nextiva streamlines communication and equips agents with the right tools to resolve issues faster. This leads to happier customers who don't have to wait long for answers.
Lack of Personalization: Nextiva integrates with our CRM (Hubspot), allowing agents to access customer history and preferences. This enables them to personalize interactions and provide a more positive customer experience.

Limited Visibility and Control:

Difficulty Measuring Performance: Nextiva's built-in analytics provide valuable insights into call volume, agent performance, and customer sentiment. This data empowers managers to identify areas for improvement and optimize their contact center operations....And make sure agents are working
Scalability Issues: The cloud-based solution is scalable and cost-effective, allowing us to add or remove features as needed

**Official Response from Alexandra Lueck:**

> David, we appreciate you and love working with you at Charter Global! - Alex from Nextiva

  ### 35. Ease of Use and Excellent Customer Support!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rebecca R. | Property Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 19, 2024

**What do you like best about Nextiva?**

As a Property Manager, I often find myself out of the office touring and inspecting properties. Nextiva has made it to where I don't have to worry about missing calls from clients in need which has lifted a big burden off me. The best VoIP Provider in my opinion. I really like being able to read voicemails in times when I am in meetings. I use Nextiva everyday and whenever there are issues, customer support is easy to reach out to and are always quick to assist.

**What do you dislike about Nextiva?**

The only issue I have found is switching from my office phone to my cell phone during a call but that feature is coming and I am grateful.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva has helped me be able to answers calls and assist my residents/tenants while still being able to perform operational services on-site. I don't have to miss a thing which makes my job so much easier.

**Official Response from Alexandra Lueck:**

> Rebecca, thank you so much for taking the time to share your experience working with Nextiva on G2! We appreciate partnering with your business! - Alex from Nextiva

  ### 36. I loved the superb onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Margaret B. | Director, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

Their prompt and quick delivery. Very action oriented and good customer care.

**What do you dislike about Nextiva?**

Don’t force me to lie. Everything was good

**What problems is Nextiva solving and how is that benefiting you?**

Answering my calls professionally and avoiding scam

  ### 37. Affordable and the best system to track and monitor Employees

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lucas  G. | Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 27, 2024

**What do you like best about Nextiva?**

Nextiva has been a great CRM where I'm able to connect with clients and able to keep track of agents easily. They have the best customer support, informed me of every detail, and ensured I was comfortable with the system.

**What do you dislike about Nextiva?**

The login errors are quite frequent though we get help from customer support that could be corrected!

**What problems is Nextiva solving and how is that benefiting you?**

We are encountering fewer bugs and have been able to connect with clients with no errors. I have to track many employees, so the admin section has many ways. I can check my agent's login time, how many calls he made, what are the number of hours he was missing, etc. Throughout, the experience is great and helped a lot in day-to-day work.

**Official Response from Alexandra Lueck:**

> Hi Lucas, 

I hear you and apologize for the frequent login errors you've experienced. Our customer support team is committed to helping resolve these issues for you. We appreciate your feedback and will work to improve the login process. If you are still experiencing difficulties contacting support please contact me directly at reviews@nextiva.com. It's fantastic to hear that Nextiva has helped streamline operations for your medical office, ensuring timely client communication. Thank you for your feedback and support; we're committed to continuously improving our services for you.

- Alex from Nextiva

  ### 38. Excellent Support Experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stephen A. | Sr. Systems Analyst, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 01, 2024

**What do you like best about Nextiva?**

The quality of support that we receive regarding this product is by far, one of the best of our IT vendors. We have experienced a very high FCR (First Call Resolution) for the challenges we have encountered. And the logging of our calls and their resolutions are easily accessible so that we can refer to them for future re-occurrences of a similar issue.

**What do you dislike about Nextiva?**

Some of the updates that we have received have had some bugs that have a tendency to negatively impact some remote users. However, a simple call-in to the support team achieves the desired resolution relatively quickly.

**What problems is Nextiva solving and how is that benefiting you?**

Ability to seamless integrate all of Call Center throughout our company without a costly investment in physical hardware, and the associated maintenance that goes along with it. Additionally, integrating multiple remote offices and WFH users required minimal effort and less complexity.

  ### 39. Nextiva review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

As my rep put it we have gone from the Flintstones to the Jetsons with technology. We have yet to tap into everything there is to utilize.

**What do you dislike about Nextiva?**

No real downsides staff and sales were helpful and we were able to save huge amounts of money!

**What problems is Nextiva solving and how is that benefiting you?**

Ability to save money on our phone bill as well as needed extensions and voicemail capabilities

  ### 40. Easy Set-Up and Awesome Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Whitney S. | Legal Assistant , Law Practice, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 29, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Nextiva?**

Customer Service is great! And the set-up is so easy and they walk you through instead of handing you a guide. Whenever you run into an issue, which so far for us it is hardly ever, you can rely on technical support to fix the issue immediatley. Also, our phones have never been down which is something we had experienced frequently with our last provider. We happy with the switch!<br>Update: Still awesome customer service. No outages or major problems!

**What do you dislike about Nextiva?**

The only thing we dislike about Nextiva is whenever a call is picked up by another person it is listed as missed on your end, even though the call was answered. So it is hard to tell which clients to follow-up with.<br>Update: You can differentiate now!<br>Update: Sometimes the Nextiva app is glitchy and you cant silence the alert on your desktop without being in Do Not Disturb mode. We use the app for chatting between coworkers so we can't not use it.

**What problems is Nextiva solving and how is that benefiting you?**

We did not have a good experience with our past phone service, so Nextiva is solving that! So far they are able to accommodate all of our needs, our phones never go down, and the customer service is top notch!

**Official Response from Alexandra Lueck:**

> Thank you so much Whitney for your review. We really appreciate it and I am glad you pointed out the missed calls issue. While this is not my area of expertise, I would love for you to talk to support on it. Either way, our teams will take note of this as we are always working to optimize.
Thank you :)
- Alex from Nextiva

  ### 41. Bumpy at the beginning but smooth sailing later

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rahab B. | Office Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2024

**What do you like best about Nextiva?**

The price point and versatility. It's fairly easy to set up once the accounts is registered and phone number was transferred.

**What do you dislike about Nextiva?**

The automated phone system dropped my call so many times and then when my call was picked up by a human I was dropped again without a follow up phone call to reconnect. That was a point of contention. The availability of customer service and tech support via phone could be better.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva is solving our problem of high cost phone service. It benefits us in the options we have to using it and customizing it for our firm.

**Official Response from Alexandra Lueck:**

> Hey Rahab! Thank you so much for giving us such detailed feedback! We appreciate you. - Alex from Nextiva

  ### 42. Go to for business needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

Easy to use and configure, very straightforward and always available whenever I need customer support.

**What do you dislike about Nextiva?**

I have encountered issues with their API integrations via Zapier, particularly concerning missed calls.

**What problems is Nextiva solving and how is that benefiting you?**

PC based phones that can be accessed with a log in from any device. Much easier for when employees need to work from home, or if we need to move anyone around.

  ### 43. Great VOIP provider

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexander B. | IT Systems Support Specialist, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thanks for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thanks for completing this review.

**Reviewed Date:** August 15, 2024

**What do you like best about Nextiva?**

One of the great things about Nextiva is the support. Whenever we have a problem that we are unable to diagnose, they are quick to help and solve the issue. We manage multiple call groups with our organization and Nextiva makes it very easy for us to be able to implement, create, and change them when needed. They also have the schedules that allow you to move call traffic to different extensions/groups on a time-based schedule.

**What do you dislike about Nextiva?**

Sometimes getting call recordings takes a little bit of time. But they are always there and ready for us when we need.

**What problems is Nextiva solving and how is that benefiting you?**

We no longer have to host our own internal phone system, and they made it very easy to integrate it into our organization.

**Official Response from Alexandra Lueck:**

> Hi Alexander, 

We're thrilled to hear that you find our support helpful and our call group management easy to use. We're constantly working to improve our services, including call recording retrieval, to ensure a seamless experience for our customers. Please don't hesitate to reach out if you need any assistance! 

- Alex from Nextiva

  ### 44. Great tools. Simple process from start to finish

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 18, 2024

**What do you like best about Nextiva?**

Replaced our overpriced local MSP's VOIP with Nextiva for our three locations. From the initial sales call to our implementation day - the process was simple and smooth. Tech support has been excellent and our implementation team was a great help. We've been up and running for a few months and are very happy with our Nextiva services.

**What do you dislike about Nextiva?**

If you aren't planning on porting over your existing numbers then your choices for new phone numbers that match your exact local area codes may be limited or non existant.

**What problems is Nextiva solving and how is that benefiting you?**

We've been able to streamline communication across our organization. All of our tools are connected in one place and information is easily accessible. Our teams have been very happy with Nextiva.

**Official Response from Alexandra Lueck:**

> Wow, thank you so much for taking the time to share your experience. We are so happy to be partnering with your business. - Alex from Nextiva

  ### 45. Communication Options

**Rating:** 5.0/5.0 stars

**Reviewed by:** Florence E. | Office Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 24, 2025

**What do you like best about Nextiva?**

I love the ability to text or call our patients!

**What do you dislike about Nextiva?**

I wish when I log into the app on my computer, that it would not ring on my computer every time someone calls the office.

**What problems is Nextiva solving and how is that benefiting you?**

The ability to text patients. It seems that everyone nowadays wants to text rather than talk on the phone.

  ### 46. User Friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jessika C. | Property Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 24, 2025

**What do you like best about Nextiva?**

Nextiva is user friendly and has a great company chat option.

**What do you dislike about Nextiva?**

It lags pretty often and needs to be reloaded every few hours to keep the chat information up to date.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva keeps us in contact with our customers and records our missed calls, this feature helps us pin point issues and improve them.

  ### 47. Terrible Service Experience: Misleading Promises, Poor Support, and Unjust Cancellation

**Rating:** 0.5/5.0 stars

**Reviewed by:** Chris J. | COO, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 12, 2024

**What do you like best about Nextiva?**

Quick Replies<br>User Interface<br>Nothing more

**What do you dislike about Nextiva?**

This has been the worst experience I've had with a provider. They initially offered a discount to get us to sign up, but it only lasted for one month, and after that, the invoice amount changed. Their representatives assured us that our service would be up and running in 5-20 business days, but that turned out to be false. We signed up to test their service and paid the invoice, but every time we checked in about the SMS process, we got the same vague responses. When we asked for a refund, they refused, saying our application was in the final phase and would be approved soon. We ended up paying for a second month, but still didn't receive any approval or response. Frustrated, we asked to cancel, and when they called us, the rep confirmed the cancellation and hung up immediately, leaving us unable to access our account even though we had paid for the whole month. Their support team is disappointing—they may respond quickly, but their tone is harsh, as if they don’t care about keeping clients.

**What problems is Nextiva solving and how is that benefiting you?**

never find any support.

**Official Response from Alexandra Lueck:**

> Hi Chris, 

I comepletely hear and understand your frustration. Let's figure out where things went wrong, you can contact me anytime directly at reviews@nextiva.com. Please send me an email explaining what problems you are experiencing, along with your account name and phone number, that way I can get you to the right person quickly. I am here to help, if there is anything I can do to improve your experience please let me know! I have your back, Chris!

- Alex from Nextiva

  ### 48. Nextiva has been like a breath of fresh air.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joseph R. | Insurance Producer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 18, 2024

**What do you like best about Nextiva?**

I like the simplicity and ease of use. The interface is clean and intuitive, making it a breeze to navigate and manage calls.

**What do you dislike about Nextiva?**

The app can sometimes take some time to load the most recent calls. Other than that it has been on point.

**What problems is Nextiva solving and how is that benefiting you?**

The ease of use and having a record to view previous phone calls makes it easier to manage phone calls.

**Official Response from Alexandra Lueck:**

> Thanks so much for the kind words, Joseph! We’re thrilled to hear you’re enjoying the simplicity of Nextiva. Looking forward to continuing to support you and your team.

  ### 49. Great service. Never had an issue

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

Love the app where I can have a remote office with my business phone. Easy to use.

**What do you dislike about Nextiva?**

Too many features for my small business. It would be nice to tailor it to my business needs and cut costs.

**What problems is Nextiva solving and how is that benefiting you?**

Voice mail access remotely via email and integrated fax services allow me to work anywhere.

  ### 50. Highly Knowledgeable and Dedicated Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Garret L. | Operations Coordinator, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 08, 2024

**What do you like best about Nextiva?**

As a small company coming from 20+ years of analog phones and fax, pulling ourselves into the modern day of tech felt so daunting and frankly, somewhat terrifying. 
We had no idea what anything to do with internet phones was even called, but luckily a google search later we found Nextiva. They were the first we called with trying to get a quote for upgrading our whole system and I spent hours on the phone with Colton Krueger who explained the basics of VoIP and he carried me through the process of figuring out what our needs were. He is genuinly a great person and so very patient and kind. From there, we got many other quotes and while trying to decide what we wanted to do, Colton kept calling back and checking in. When we had finally narrowed it down to 2 companies. Nextiva was a bit more than what we wanted spend and were about to go with the other company still in the running. The day before we went through with it, Colton called me back again and I told him what we were going to do and why and and he knew they could do better. After some talking and locking in some details, he was able to cut the price in half as well as offer so many incentives, it would be crazy not to sign with them. They even gave us time to talk to the other comapny to see if they could counter and they didn't come anywhere close. So we signed and started the change over. 
Nextiva helped us keep our phone numbers and once the new equipment arrived, assisted with the setup. I will be honest, I had almost no idea what I was doing at the time, but once I got stuck, I started using the live agent chat. In an hour I had 2 devices set up with 3 lines each and 3 soft phones over 5 users. I can say that the live chat has been the best customer service I have ever recieved in terms of ease of use and is so effective because the agents can tell you anything you need to know. 
At this point, the phones which we use every day feel just like the old ones and we dont have to think about them which has been a huge help. We particularly like the desktop apps ability to transcribe voicemails and have those transcriptions show in the entire history with the customer. We can see how that data will be useful and are excited for when we set up the integration  with the other software we use. 
All in all, I am very happy with Nextiva and for a good price and fantastic customer service, why would you go anywhere else?

**What do you dislike about Nextiva?**

With everything great with Nextiva, nothing is perfect. There is a few software features we would like that at this time, just are not there, but thanks to the help of the support staff, we have found work arounds that take care of our needs.
The only major issue we have is with the soft app on our Android devices. Alot of the time, when making or recieving a call, the volume of the call drops and neither party can hear the other well. This is a problem Nextiva is aware of and is working on a fix for.

**What problems is Nextiva solving and how is that benefiting you?**

Managing our phone, VM, and fax needs for the office and people in the field as well as texting needs in the future after we get our website to meet requirements laid out by the FCC.

**Official Response from Alexandra Lueck:**

> Hey Garret! 

I am thrilled to hear that Colton provided you with exceptional service and was able to assist you in finding the right solution for your company's needs. Our team is dedicated to providing knowledgeable and patient support to ensure a smooth transition to our services. I am so happy to hear this has been your experience with Nextiva thus far, this is what we strive for! Thank you for taking the time to leave us a review. Please reach out to me directly at reviews@nextiva.com if you need anything. 

- Alex from Nextiva


## Nextiva Discussions
  - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes
  - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes
  - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote
  - [Can i reply my customer &#39;s message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote
  - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote

- [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=9&section=pricing&secure%5Bexpires_at%5D=2026-09-26+03%3A13%3A55+-0500&secure%5Bsession_id%5D=c26ac248-9b8a-4b69-bc9f-d7457f8f8fe5&secure%5Btoken%5D=e7c7f8311168a7cc6ea125046537b1611a94c18aee923101d02db59a17c16c33&format=llm_user)

## Nextiva Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility
- Contact Management
- Queue Management
- Computer Telephony Integration
- Call List Management
- Fax Management

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant
- Real-Time Analytics

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Virtual Extensions
- Call Disposition
- Customizable Caller ID
- Alerts/Notifications
- Generative AI
- Call Tracking
- SMS Messaging
- Call Routing
- Call Recording
- Conferencing
- Call Transfer
- Callback Scheduling
- Role-Based Permissions
- Automatic Call Distribution
- Interaction Tracking
- Collaboration Tools
- Real-Time Updates
- On-Demand Recording
- Mobile Access
- AI Copilot
- IVR
- Customizable Reports
- Activity Dashboard
- Call Monitoring
- Voice Mail
- Video Conferencing
- Caller ID
- SIP Trunking
- For Cloud Phone Systems
- Ring Groups

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

## Top Nextiva Alternatives
  - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (432 reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,627 reviews)
  - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,417 reviews)