--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3614 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3614 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,614 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. User-Friendly Phone System with Reliable Call Quality and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Taryn N. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2026 **What do you like best about Nextiva?** What I like best about Nextiva is how easy it is to manage our business phone system. The platform is user-friendly, call quality is reliable, and it has helped our team communicate efficiently across multiple locations. The mobile and desktop apps make it easy to stay connected, and features like call routing, voicemail-to-email, and reporting have been valuable for our daily operations. Their customer support has also been responsive whenever we've needed assistance. **What do you dislike about Nextiva?** I don't have any major complaints about Nextiva. If I had to identify one area for improvement, it would be the AI features. They have a lot of potential, but they still need further development and refinement to be as effective as the rest of the platform. I'm confident this will continue to improve over time as the technology evolves. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has helped us streamline communication across our organization by bringing our phone system, messaging, and call management into one platform. With staff working across multiple clinic locations, it's made it much easier to route calls, stay connected, and ensure patients reach the right department quickly. The reliability of the system and the ability to manage calls from both desktop and mobile devices has improved efficiency, reduced missed calls, and ultimately enhanced the experience for both our staff and our patients. ### 2. Overpriced and useless features **Rating:** 0.0/5.0 stars **Reviewed by:** Anurag G. | Strategy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Nextiva?** the app is decent and you get calls, voicemail **What do you dislike about Nextiva?** Nextiva is a trap for small businesses. Don't make our mistake—we've been locked in for 2 years and it's been a nightmare. The pricing is ridiculous. We're paying $220/month for what amounts to basic VoIP and a phone tree. Meanwhile, there are AI-powered solutions out there now that actually book appointments, handle after-hours calls, and integrate with your POS for half the price. But guess what? We can't switch because their contract is insane. Their customer service is basically non-existent. You get shuffled between departments, no one owns your account, and they'll never proactively help you. We've had the same setup for 2 years with zero upgrades or optimization—they just bill you every month. And the features? Useless. Toll-free numbers that nobody uses, a "productivity plugin" that costs $45/month and does nothing, and DECT phones from 2015. It feels like they stopped innovating years ago and just rely on people being trapped in their contracts. My advice: If you're considering Nextiva, don't. Look at RingCentral, or better yet, look at vertical-specific AI solutions depending on your industry. We just found out there are AI answering services built specifically for service businesses (grooming, salons, etc.) that do 10x more than Nextiva for the same price. Should've researched this instead of renewing. The worst part? We can't even leave early without paying a massive penalty. That's how they operate. **What problems is Nextiva solving and how is that benefiting you?** they are an overpriced VOIP and are basically replacing my phone line ### 3. Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong **Rating:** 5.0/5.0 stars **Reviewed by:** Terri M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As our organization has grown, the system has scaled with us seamlessly—we recently added another line with ease, without any disruption to our daily operations. The platform remains incredibly streamlined and efficient, allowing our team to manage communication across multiple channels in a cohesive and organized way. Whether coordinating internally or connecting with patients, the system supports consistent, real-time communication across both in-office and remote environments. One of the most valuable outcomes has been the improvement in continuity of care. With centralized communication, our providers and administrative staff can respond quickly, share information effectively, and ensure patients receive timely follow-up. This has strengthened care coordination and elevated the overall patient experience. Features such as intelligent call routing, voicemail-to-email, and cross-platform accessibility have also enhanced our operational efficiency—reducing administrative burden and allowing our team to stay focused on patient care. After more than two years of use, the Nextiva G2 Phone System has proven to be dependable, scalable, and well-suited for a growing healthcare practice. It continues to support our mission of delivering responsive, high-quality care through strong, connected communication. **What do you dislike about Nextiva?** During the last year we have failed to identify any negative impacts to our business. **What problems is Nextiva solving and how is that benefiting you?** Streamlined and improved efficiency within communication HUB which included our offshore team. ### 4. Easy-to-Manage Phone System with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry S. | Sr. Systems Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Nextiva?** Unified communications: Voice, video, messaging, and customer interactions are all managed in one place. Ease of use: Many businesses find the interface straightforward and easy to navigate for both administrators and employees. Reliability: Nextiva is known for its focus on uptime and call quality, which helps support consistent day-to-day communication. Customer support: Strong customer service is frequently mentioned as a differentiator. Scalability: It can work for small businesses and grow with larger organizations. Analytics and integrations: Reporting tools and connections to CRM and business applications help teams track performance and workflows. Nextiva offers a more modern, affordable, cloud-first solution than Avaya IP Office. The integrated AI features, unified communications platform, ease of management, and ability to support remote and hybrid work make it a better fit for our business needs. **What do you dislike about Nextiva?** There are no downsides at the moment. The system works perfect! **What problems is Nextiva solving and how is that benefiting you?** Better customer support and system met all of our needs compared to the previous vendor. ### 5. Nextiva’s Anywhere Access Makes Taking Calls Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Yula M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Nextiva?** The best thing about Nextiva is the accessibility. It's available on your computer, your phone, and your landline. It provides flexibility to take calls anywhere. If I step out of the office, I can screen calls from my phone to make sure I don't miss anything important. **What do you dislike about Nextiva?** The least helpful feature with Nextiva is when asking for support and there is always a request for an admin PIN or for an admin to be available to provide the PIN so that the affected user can access assistance. There have been several instances in which I am seeking help to resolve an issue with my phone number not working and I could not get any help. An admin's involvement should be required when making changes to the account to reduce downtime. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has helped resolve the clarity of calls as well as creating a simple call flow that helps all our needs. The ability to manage the account on your own has been great compared to other companies which require calling in or emailing support. ### 6. Nextiva Makes Calls and Texting Effortless, with Robust Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley W. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Nextiva?** Nextiva is top notch! Very straightforward. The ability to customize a profile down to the ring sounds for different work items is great. Placing and taking phone calls using the software is one-click easy. Just put in the phone number and hit dial. In addition, the option to send a text message to members makes a big difference in customer service realm. Better? You can send it while you're in a call. The back-end report feature is robust and gives me in site to all things team related as a Customer Care Manager. **What do you dislike about Nextiva?** Biggest hiccup would just be that at times opening something like 'user' in another window doesn't always stay updated BUT that is not a deal breaker at all! **What problems is Nextiva solving and how is that benefiting you?** As a customer service driven company, having all customer communications in once place is key ### 7. Answer Calls Anywhere with Nextiva’s Desktop, Mobile, and App Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Tim S. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2026 **What do you like best about Nextiva?** We like that we can use it either via our desktop computer, handheld phone or via the Nextiva App, which allows us to answer calls wherever and whenever we need too. **What do you dislike about Nextiva?** We are out in the country and don't have the best internet connection all the time, so it can be "choppy" at times. Nextiva support has been great in helping us optimize our connection that we do have to make sure that the system is working at its peak performance with what we have for internet. **What problems is Nextiva solving and how is that benefiting you?** Since we are a family run small business, we aren't always in the office to answer the phone, so being able to access it on the App is very helpful. ### 8. Reliable, Scalable Communications with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Connor J. | IT Cooridnator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Nextiva?** What I like best about Nextiva is the combination of reliable service and excellent customer support. The platform is easy to use, scales well across multiple locations, and makes communication much more efficient. Their team has been responsive, patient, and genuinely helpful throughout both the sales process and implementation. **What do you dislike about Nextiva?** The main challenge we experienced with Nextiva was the learning curve during setup, especially when integrating certain third-party hardware and advanced features like paging and custom PBX-style workflows. Some configurations required additional troubleshooting. However, their support and implementation teams were responsive and worked closely with us to resolve issues quickly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solved several communication issues for our organization, including unreliable legacy phone systems, disconnected locations, and inefficient call routing. By centralizing our phone system, parents and staff can reach the right person more quickly, communication between centers has improved, and managing phones across multiple locations is now significantly easier and more reliable. ### 9. Unified Communication with Ease and Improved Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Pol C. | Team Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2026 **What do you like best about Nextiva?** I really like the ease of use of Nextiva, from its analytics tool to the call tool. I use Unity Supervisor and it helps me identify which KPIs to improve so that our service is better. Additionally, it solves a very important aspect by unifying the communication channel between our team in Argentina and the office in Miami, allowing us to manage and transfer calls as if we were in the same place. The creation of users is also very simple. **What do you dislike about Nextiva?** Without a doubt, there are some things in the call closures like it can lag a bit, but I estimate that it also depends on the PC. Perhaps if the program were even lighter, it would be better. **What problems is Nextiva solving and how is that benefiting you?** Nextiva unifies communication between our offices in Argentina and Miami, allowing us to transfer calls as if we were in the same place. Its ease of use, especially in its calling tool and Unity Supervisor, helps improve our customer service KPIs. ### 10. Reliable Candidate Texting, But Occasional Display Glitches and Hard-to-Resolve Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Nextiva?** It’s app-based, so I never have to give candidates my personal number. Do Not Disturb actually works, which makes it easy to fully unplug on PTO. It’s been reliable the last few months, and when it’s running clean it does everything I need for candidate texting and calls **What do you dislike about Nextiva?** We’ve hit occasional display glitches, like two text threads looking merged when they weren’t. Support couldn’t replicate them, so they went unresolved. Hasn’t happened recently. It can be frustrating, but eventually the tech issues are resolved over time.. **What problems is Nextiva solving and how is that benefiting you?** It keeps my work texting and calling separate from my personal phone, so candidates only ever have the Nextiva number. That means I can hand a role off or step away without giving up my cell. Do Not Disturb lets me actually be off when I’m off instead of fielding candidate calls at night. And having call and text history in one place makes it easy to see where a candidate left off before I follow up ### 11. Easy-to-Use Communication Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer S. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Nextiva?** We've had a very positive experience with Nextiva. The platform is easy to use, reliable, and has helped improve how our team communicates with customers. It offers the features we need in one place, making day-to-day operations more efficient. The customer support team has also been responsive and helpful whenever we've needed assistance. Overall, Nextiva has been a dependable solution that has made it easier to provide a great customer experience. We'd recommend it to businesses looking for a reliable communications platform. **What do you dislike about Nextiva?** No real issues. There have been times when it appeared the website may have been down and we were unable to log in. But that doesn't happen often. **What problems is Nextiva solving and how is that benefiting you?** Helped to streamlined our communication processes. ### 12. Top-Tier Integrations, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bobbie N. | President/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Nextiva?** I love using Nextiva for communication across my company's branches through a unified phone system. It's really convenient to have a shared menu that maintains one phone system for every location while allowing for individual setups. I appreciate that it's easy to use on both mobile and desktop platforms. The excellent customer support team helped me connect Nextiva to my CRM, which benefits my team because we can contact clients directly from the CRM, update notes, and store recordings all in one place. This integration makes our operations fast, efficient, and easy, saving us both time and money. The initial setup was very easy with excellent support. **What do you dislike about Nextiva?** I'd love it if the recordings were hosted or it was easier to find the recordings. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to connect my main company with branches via one phone system, improving communication. The CRM integration lets us contact clients directly, update notes, and manage recordings efficiently, which saves time and money. ### 13. User-Friendly Phone Service Provider For Small Business **Rating:** 4.5/5.0 stars **Reviewed by:** Nick Z. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** It’s easy for me to create and edit my business call flow. The system is very user-friendly, and I can edit and route my call tree however I need to as my business needs change. The pricing is very competitive for this caliber of a product. There are many add-on features you can upgrade if you do scale your business or need a more complex software system in the future. The support and onboarding was instant and very helpful. I have been a customer for around a year and have not encountered any problems so far. **What do you dislike about Nextiva?** I have only had Nextiva for around a year now and it has been pretty smooth sailing so far. Have not really encountered any issues. It took a couple phone calls to get everything set up properly and we had problems porting over 1 of my 5 phones but we eventually got it straightened out. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to transfer and route phone calls throughout the office quickly and seamlessly. It has also made it easy for us to set up custom voice-recording phone trees, along with after-hours voicemail and call forwarding. Overall, it helps us stay connected with our clients in a more efficient way for both parties. ### 14. Well priced, very stable, and reliable with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Nextiva?** We have been very happy using Nextiva since 2016. At our peak, we supported between 70 and 100 extensions, including desktop handsets, a few Wi-Fi–enabled desktop units, and several wireless handheld phones. System reliability has been excellent. I don’t recall any significant outages—if there were any, they likely occurred outside of business hours. The phones arrived preconfigured to connect to Nextiva’s router over the internet, so installation and setup was straightforward. We simply plugged them into an internet-connected PoE switch or used wall adapters for non-PoE or Wi-Fi connections. Managing phones and extensions through the web-based admin system is simple, and the learning curve was minimal. We are a manufacturing company with sales and support operations, and Nextiva provides everything we need in a VoIP system. We primarily use their basic service, which includes features such as an auto attendant, remote desktop software for users without physical handsets, web-based fax services, and call hunt groups that route unanswered calls to a larger team. Remote users can also set schedules to avoid receiving calls after hours. The pricing has been exceptional for these features. Reporting in the basic plan is somewhat limited, but exporting call logs has consistently provided the information we need. It took some time to refine our auto attendant so that callers reliably reached the correct extension. We improved this by reorganizing menu options and rewriting prompts for clarity. This was especially important because many callers seeking technical support are unsure of their specific product, so they tend to choose the first option that sounds close. After the original voice talent left the company, we used an AI voice tool trained on samples to maintain consistency when updating prompts. Nextiva’s technical support has been knowledgeable and responsive. While administrative documentation may be somewhat limited, I’ve always been able to resolve questions and issues in a single support call. **What do you dislike about Nextiva?** Occasionally, the remote desktop software experiences minor issues, but restarting or refreshing typically resolves them. At times, remote users have experienced temporary call quality issues, (interrupted speech at the other end) likely due to limited upload bandwidth (below 10 Mbps). Hanging up and reconnecting usually fixes the problem. We have not experienced call quality issues in the office. Our network uses a VeloCloud SD-WAN with dual internet connections (AT&T Fiber 200 Mbps and Spectrum Fiber 100 Mbps), which helps maintain consistent performance by mitigating packet loss. So we get very good performance in the office and if there were internet issues, our SD-WAN fixes it. **What problems is Nextiva solving and how is that benefiting you?** Currently there aren't any new problems Nextiva is solving for us. In fact the system has been very stable for a few years. ### 15. Great Call Quality and Easy Schedule Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda J. | Director Of Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** Call quality has always been great. It's also relatively easy to upload voicemails for holidays/closures and update business schedule. **What do you dislike about Nextiva?** We've struggled with reporting for several years, but I think it's due to the way we have our inbound call flow set up (we ring to all CSR's at once). We've met with reps who shared we would benefit more from their Call Center option as opposed to the current plan we have. It is also sometimes difficult to locate recordings, I wish there wasn't a separate site for that. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has always been willing to speak with us about our issues and offer solutions, our business just has not wanted to invest in the Call Center. ### 16. Reliable All-in-One Phone System with Intuitive Admin Portal and Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Adalberto G. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Nextiva?** What I like best about Nextiva is its overall reliability and how well everything is consolidated into a single platform. Call quality has been consistently solid for both desk phones and softphones, and outages or call drops have been very rare, which is critical for day-to-day business operations. From an admin standpoint, the portal is intuitive and makes it easy to manage users, call routing, voicemail rules, and devices without needing to contact support for routine changes. Integrations with tools like Teams work well and reduce context switching for users. Support has also been a strong point. When issues do come up, response times are reasonable and tickets are handled by people who understand the product instead of just reading scripts. Overall, Nextiva has simplified our phone system, improved reliability over legacy solutions, and reduced the time spent managing and troubleshooting telecom issues. **What do you dislike about Nextiva?** While overall performance has been solid, reporting and analytics could be more flexible. The built in reports are useful for high level visibility, but customization options are limited. Being able to create more tailored reports and apply deeper filtering would make it easier to pull actionable data without exporting and doing additional work elsewhere. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves the problem of fragmented and unreliable business communications by bringing voice, messaging, and call management into a single, stable platform. Prior to using Nextiva, managing phones required juggling multiple systems, vendors, and configurations, which created unnecessary complexity and downtime risk. By centralizing our phone system, call routing, voicemail, and user management, Nextiva has simplified administration and reduced the time spent maintaining and troubleshooting communications. Users can work from desk phones or softphones without changing workflows, which supports hybrid and remote work without added overhead. From a business standpoint, the reliability of the platform has reduced call related issues and interruptions, while the admin tools make it easy to adapt call flows and users as the organization changes. This has improved consistency, reduced operational friction, and allowed IT to focus on higher value work instead of phone system maintenance. ### 17. Reliable and Easy-to-Use Business Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ronell P. | National Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Nextiva?** What I like most about Nextiva is how reliable and user-friendly it is. Call quality stays consistently strong, and the platform makes it easy to handle calls, voicemails, and routing without any hassle. Their customer support also stands out—they respond quickly and are genuinely helpful whenever we need assistance. Overall, it’s a dependable solution that helps keep our business communications running smoothly. **What do you dislike about Nextiva?** Overall, there isn’t much to dislike, but there is a bit of a learning curve when you’re first getting everything set up—especially if you plan to use some of the more advanced features. The interface can also feel a little cluttered at times, particularly when you’re moving between different settings and options. That said, once everything is configured, it runs smoothly and reliably, so these early hurdles haven’t been a major issue for us. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has streamlined our business communications by bringing calls, voicemail, and call routing together in one reliable platform. Previously, managing our phone system and making sure calls were handled properly could be inconsistent and time-consuming. With Nextiva, we can route calls more efficiently, stay responsive to clients, and reduce the chances of missed opportunities. Overall, it has improved our professionalism and made day-to-day operations smoother, more consistent, and more dependable. ### 18. Nextiva service is outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron B. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Nextiva?** Nextiva is an incredibly easy platform to implement and use. The technical staff is amazing and super helpful in all instances whenever I have needed them. We have been using them as a VoIP provider for almost 2 years now, and the few times that I have had to reach out to support, they have always been amazing to work with. The platform has close to a 99.9% uptime which is awesome when the company depends on our VoIP performance. **What do you dislike about Nextiva?** There is not much to dislike about Nextiva. In the past, before we updated our infrastructure to the cloud, the integration options left alot to be desired. Now that we are cloud based the integrations work with what we need. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is helping to solve the "single pane of glass" issue by integrating email, calls, meetings, appointments, and etc to one single platform. **Official Response from Alexandra Lueck:** > Hi Aaron, Thank you for taking the time to leave us a review, your feedback matters a lot to us. We are happy to provide you with a business communication solution you know you can count on. Operating from one platform is the best part! Please don't hesitate to reach out to me directly at reviews@nextiva.com if you need any additional help integrating CRM. Have a great day! - Alex from Nextiva ### 19. Very Easy to use VoIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bob L. | Vice President of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Nextiva?** We have been using Nextiva for years but recently moved most of our team to the app and have seen great results. The app is easy to use, perfect for the worker who is on their computer and using meetings and headphones. **What do you dislike about Nextiva?** We used to have some problems with the app in the past, being a little buggy but the past couple of years it has been very solid! **What problems is Nextiva solving and how is that benefiting you?** Our team can connect wherever we are and the phone rings, so being across the country in different locations is the same as if we were in one physical location. It just "works"! ### 20. Straightforward Setup, Excellent Call Quality, and Great Value with Nextiva **Rating:** 4.5/5.0 stars **Reviewed by:** Carla S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Nextiva?** We've had a great experience with Nextiva. The setup process was straightforward, and the call quality has been excellent. Their customer support team has been responsive whenever we've needed assistance, and the mobile app makes it easy to stay connected while working remotely. Having phone, messaging, and video meetings in one platform has simplified our communications and improved efficiency across our team. Overall, it's been a reliable solution that delivers good value for our business. **What do you dislike about Nextiva?** sometimes if you call the 1800 number, there are long waits **What problems is Nextiva solving and how is that benefiting you?** Nextiva helped us manage customer calls more effectively. Features like call routing and voicemail management ensure customer inquiries reach the right person quickly, which has improved response times and customer satisfaction ### 21. Simple, Reliable Service with Helpful Support and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** WorkWiser T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Nextiva?** It´s very simple to use, I´ve been using outside of USA since I got it, it provided the solution I needed at the moment I needed. Customer Support team is always helpful and kind. I´ve had no complaints in over 3 years. Performance is good, pricing is good for what they offer. I haven´t used any integrations or AI so far. **What do you dislike about Nextiva?** It gives me a phone number in USA for my business, it resolves the issue that I don´t live in USA, but still need a phone number. **What problems is Nextiva solving and how is that benefiting you?** I needed a USA phone number to apply for bank account and comply with regulations my clients needed. ### 22. Seamless Transition, Impressive Support **Rating:** 5.0/5.0 stars **Reviewed by:** ACCS R. | Special Programs Project Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Nextiva?** I like how clean the platform is. It's very easy to find the necessary information. It was very easy for our agents to make the transition from our old platform to this platform. They were extremely helpful handling all of our questions, setting up all the different segments of the system for us, and making sure that all the agents were where they were supposed to be, with all the queues set up and being ready for all of our questions. **What do you dislike about Nextiva?** The only thing our agents are missing is the ability to send gifs to one another on the Nextiva One messaging system. **What problems is Nextiva solving and how is that benefiting you?** We use Nextiva for our call center, main business line, and ticket management for Alabama 811, helping us stay organized and connected with various departments. ### 23. Great demos and frequent updates, but admin documentation needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Connor C. | Technical Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features. **What do you dislike about Nextiva?** There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc **What problems is Nextiva solving and how is that benefiting you?** Nextiva is helping us track scorecards across our agents to make sure they are talking about the KPIs we need them to do. They also allow for custom SQL reporting so we can format it to fit our needs ### 24. Nextiva: Reliable Service, Easy Portal, and Support You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** jaimie c. | SureStart Business Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Nextiva?** From ordering devices to installing the app, Nextiva has been a great partner for our brand. The portal, analytics, and support team are all easy to navigate and work with. We’ve experienced little to no interruptions, which is important to the success of our business owners. **What do you dislike about Nextiva?** Building reports has been a challenge even with the SOPs. **What problems is Nextiva solving and how is that benefiting you?** Nextiva manages the phones across all 180 of our locations, ensuring the connectivity we need to keep our business operating. ### 25. Efficient Setup and Stellar Support with Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** Irfan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Nextiva?** I find Nextiva to be easy to use and effective for inbound and outbound calling for our small business. The onboarding and sign-up process was extremely well-coordinated and top-notch, which made the initial setup very easy, especially with the help of their onboarding staff. I really appreciate their customer support and the application itself, as both save time and work efficiently. Overall, Nextiva's efficiency and great customer support make it a valuable tool. **What do you dislike about Nextiva?** Nothing **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for inbound and outbound calling for my small business. It's easy to use, effective, and has great support. The onboarding process was well coordinated. Customer support and the application save time and solve problems. ### 26. Knowledgeable Support Team with Fast, Effective Help **Rating:** 5.0/5.0 stars **Reviewed by:** Miles H. | Technician/sales/implementation, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2026 **What do you like best about Nextiva?** The technical staff is very knowledgeable. Wait times are short, and it doesn’t take long to reach someone who can help resolve the issue. **What do you dislike about Nextiva?** Sometimes I’m unable to access a customer site, especially when it’s unfamiliar or when I’m using it for the first time. **What problems is Nextiva solving and how is that benefiting you?** Using AI and phone integration helps me stay at the forefront of technological advances in the industry. It keeps my workflow connected and up to date. ### 27. A Dependable VoIP System That Strengthens Our Service Delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Martha G. | Order Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Nextiva?** We chose to work with Nextiva because it aligns with the level of service we aim to provide. The platform’s uptime, call quality, and organizational features have been consistently reliable. Our agents regularly mention how intuitive the system is and how it helps them manage customer communication more efficiently. It’s been a dependable solution for the clients we serve. **What do you dislike about Nextiva?** While the platform is clean and easy to use, more advanced users sometimes find the UI less customizable or flexible compared to enterprise‑focused systems. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us solve the challenge of managing customer communications efficiently across our clients’ businesses. It provides a reliable, centralized platform for handling calls, routing, and follow‑ups, which reduces missed opportunities and improves response times. Our agents appreciate how intuitive the system is, and it allows them to support customers more effectively. Overall, it helps us deliver a more consistent and professional communication experience to the businesses we serve ### 28. Nextiva Streamlined Our Communications with Rock-Solid Call Quality and Smart AI Receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Nextiva?** Nextiva has completely transformed our daily operations. The clean, intuitive interface and mobile apps let our team handle calls, texts, and chats effortlessly from anywhere — no more juggling multiple apps. Integrations with Salesforce and Teams pulled everything into one inbox, saving us hours every week. Call quality is rock-solid with zero downtime issues, and the AI receptionist (XBert) now answers routine inquiries, books appointments, and routes customers intelligently — cutting our missed calls by over 60%. Onboarding was fast with their 24/7 support team guiding us every step. Priced fairly for what we get, the ROI is clear: fewer agents needed, happier customers, and way more efficient workflows. Game-changer for our growing business. Highly recommend! **What do you dislike about Nextiva?** No real dislikes. It is pretty robust and took a while to get set up properly but thats to be expected. Support was there if we had any questions. **What problems is Nextiva solving and how is that benefiting you?** No more missed calls! ### 29. Great Customer Service with Quick Issue Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany R. J. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Nextiva?** Customer service is great! We haven’t had a lot of need for customer service but whenever we have a hiccup, they’re very quick to respond and resolve our issue. **What do you dislike about Nextiva?** It’s pretty pricey, and we’ve had a lot of issues with the physical phones themselves. **What problems is Nextiva solving and how is that benefiting you?** As office manager, I don’t have to have all of the answers with our phone system. I direct my staff to contact nextiva directly if they’re having an issue. ### 30. Easy to Use, Reliable Calls and Texting with Helpful Nextiva Support **Rating:** 4.5/5.0 stars **Reviewed by:** Emma P. | Excutive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Nextiva?** Nextiva has been super easy to use. We also just started using business texting, which has been very helpful. Nextiva support helped with making sure our policies had the correct wording for approval, and they continued to check in and give us updates on the progress. There have been no bugs or issues with the calls dropping or texts not going through. It is also very useful to have the desktop app for project chats internally. **What do you dislike about Nextiva?** The desktop app will sometimes error when connecting, but it is usually fixed with restarting it. **What problems is Nextiva solving and how is that benefiting you?** We have had issues with our company's cell phone bill being high. With the business texting that Nextiva helped get us approved, we can eliminate most of our cell phone use. ### 31. Streamlined Communication with Superior UX **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Nextiva?** I feel that Nextiva is just easier to use. We love the desktop app that we have on our computers, as it means we don't have to keep checking our voice mails or log in to our phones; we can check everything right through our desktop app. If we move away from our desk, we have the app on our phones, allowing us to take calls while we're away. We use the messaging app to text each other and also love the conference bridge. We have numerous meetings, whether they're inbound or outbound or just within the company, and everyone has their own conference room to dial into. It makes scheduling meetings with outside sources easier, as we just give them our conference bridge and they dial into it. Everything is just so easier to access, making it more accessible through all these applications. **What do you dislike about Nextiva?** The only issue I see is with the application on my phone. Every week or so, I need to log out and then log back in to get my phone calls. Sometimes I see ringing on my desktop phone, but it's not ringing on my phone because something happens with the app. **What problems is Nextiva solving and how is that benefiting you?** Nextiva handles all our communication needs, with numerous extensions and direct lines for employees. It's convenient with desktop and mobile apps, making voice mails, texts, and conference calls easily accessible and manageable. ### 32. User-Friendly Portal and Mobile App That Keep Me Connected Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Nextiva?** Nextiva makes it easy to never miss a phone call or important voicemail through its user-friendly portal. The mobile app also allows me to manage calls and voicemails directly from my work cellphone, so I can stay connected and responsive even when I’m away from the office. **What do you dislike about Nextiva?** The only downside we have experienced so far is with the newer Cisco phones that were recently updated. The previous phone models allowed users to scroll through multiple pages to view all active business extensions directly on the screen. With the newer phones, the only way to view all extensions is by adding an additional extension module to the phone. While the system itself works well overall, this change has made extension visibility less convenient for our team. **What problems is Nextiva solving and how is that benefiting you?** At this time, Nextiva has helped streamline our communication process and keep our team connected both in and out of the office. The platform has made it easier to manage calls, voicemails, and extensions efficiently, which helps improve responsiveness and overall workflow. ### 33. Easy Setup, Rich Functionality and Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Amrit S. | L2 Senior System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Nextiva?** I find Nextiva's platform very easy to use and manage. The GUI lets me update and manage phone devices effortlessly. The support team is really quick, resolving issues on calls in just a few seconds, making them easy to approach. I also appreciate the great internal extensions system and the manageability of VOIP phones that can be updated right on the Nextiva portal. Setting up was a breeze, and I really like the functionality and support. **What do you dislike about Nextiva?** Nothing **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva simplifies my communication with an easy-to-use platform and excellent extensions. Their support team resolves my issues quickly on calls, and managing VOIP phones is efficient with their GUI. ### 34. Nextiva Feels Like a True Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Alx B. | Director of Sales Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** What I like best about Nextiva is the combination of a well‑designed solution and the people behind it. The technology itself—especially the AI‑assisted call routing—has made a real difference in improving caller experience and internal efficiency. Just as important, their team truly listened, stayed engaged, and followed through at every stage. It felt like a partnership, not just a vendor relationship. **What do you dislike about Nextiva?** Honestly, none. The only thing i could think, is working with the customer assuming they have never seen the product, that's how i operate, but i just would love if everyone assumed i had never seen this before, and start from the very beginning. **What problems is Nextiva solving and how is that benefiting you?** We’re in the process of completely revamping our phone system using Nextiva, and it’s been a long time coming. I’ve been with the company for nearly six years, and our phone system has consistently been a challenge—for both our team and our callers. With Nextiva, we’re finally addressing those issues head-on. They’re incorporating an AI-powered agent designed to help accurately inform and direct callers, reducing confusion, improving response time, and ensuring calls get to the right place faster. It’s a significant step forward in creating a better experience for both our internal teams and our customers. ### 35. Powerful Supervisor Dashboard and Reports for Performance Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Leah M. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Nextiva?** Our company really likes the supervisor dashboard and the reports, which allow us to review performance and pinpoint areas to analyze productivity. **What do you dislike about Nextiva?** Implementation of new products generally goes well, but product support after implementation can sometimes be challenging. **What problems is Nextiva solving and how is that benefiting you?** We now have a better handle on our call flows, and we’re able to integrate with Nextiva so we can give our clients more specific information about their employees and what the call volumes look like. ### 36. Reliable Communication with Great Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Cham B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Nextiva?** I find Nextiva's platform easy to use, with a clean and intuitive interface that caters well to non-technical users. I enjoy its flexibility across mobile, desktop, and desk phones, which allows my team to connect from anywhere and makes multitasking convenient on desktop while providing traditional setup in the office with desk phones. I appreciate that setting up features like call routing, voicemail, and extensions is straightforward. The reliable call quality is a big plus, and having everything streamlined into one platform eliminates juggling multiple tools. The mobility it offers is valuable, letting me take business calls on my mobile app without using my personal number. I also like that Nextiva's customer service team is knowledgeable and responsive, even though they can sometimes take longer to respond during busy hours. Overall, the initial setup process was well-guided and quick. **What do you dislike about Nextiva?** While Nextiva works well overall. Customer service can sometimes take longer than expected to respond, especially during busy hours. Once you connect with them help is solid. Some settings like advanced call flows or integrations are not intuitive as they could be and may require extra time to figure out. Mobile app can occasionally hiccups like delayed notifications or refresh to sync properly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva consolidates our tools into one platform, improving customer experiences with features like call routing. It offers mobility, allowing our team to connect from anywhere via desktop and mobile apps, reducing missed calls and making communication seamless. ### 37. Streamlined Business Calls with Nextiva **Rating:** 4.5/5.0 stars **Reviewed by:** Danny M. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Nextiva?** I like that Nextiva helps separate my personal cell phone from my business number, so when the Nextiva number rings, I know it's a business call and I can pick up accordingly. The most enjoyable thing about Nextiva is that the app works on both my iPad and iPhone, so even if I don't have my phone with me while lying in bed, the app will still ring on my iPad. This enhances the experience by allowing versatility—I'm not going to miss any calls or text messages as I still get them on my devices. Setting up Nextiva was pretty easy, and once the text messaging was approved, it was a piece of cake. **What do you dislike about Nextiva?** The only frustrating thing so far is that sometimes the notifications that pop up on my phone and iPad aren't very user friendly. There can be a little red bubble that says there's a notification, like with a number in it, and I have trouble getting rid of that sometimes. I can't figure it out. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to keep my business calls separate from my personal ones, making it easier to identify business calls and reducing confusion with spam or personal calls. ### 38. User-Friendly Setup and Clear Calls, but Confusing Paid Feature Limits **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon J. | IT Support Technician, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Nextiva?** Seems to be fairly friendly in creating new users. If phones have previously been entered, it's a drop down to assign to a user. Chat with CSR to setup new call routing was fairly easy and not entirely frustrating. Calls seem to be clear and don't drop often. **What do you dislike about Nextiva?** Some features that should be available are not without paying extra. Those features are not clearly described as not being included so it creates confusion in creating visual call flows that will not implement. **What problems is Nextiva solving and how is that benefiting you?** Office needs to make calls, Nextiva allows users to pick up their desk phone and make calls. Fairly simple. ### 39. Reliable Service, Easy Setup, Needs Better Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Kristopher I. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Nextiva?** I use Nextiva for business phone calls and appreciate how it allows me to make calls from my cell phone when I'm out of the office. It provides reliable phone service on the physical office phone as well. The ease of use is a big plus for me. I also really like using the app for making calls outside the office. Another thing I like is the better customer service compared to what I had before, and that the product aligns more closely with our needs. The initial setup was very easy, which made the transition smoother. **What do you dislike about Nextiva?** The desktop app and notifications could be better integrated with the phone and other points of access. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to make and take business calls while out of the office, providing reliable phone service both on my cell phone and the office phone. ### 40. Quick Response and Great Tracking Ability **Rating:** 5.0/5.0 stars **Reviewed by:** MARGARITA I. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Nextiva?** I appreciate how responsive the customer service is with Nextiva, and the fact that there's very little spam. It's great for our company that the call system shows our name instead of being flagged as fraud. The follow-up feature is also really beneficial. Setting it up was super easy because we received training. Overall, I'm satisfied with the service. **What do you dislike about Nextiva?** I feel satisfied with the service so far, but I wish I could send text messages. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for cold calling and customer service. It helps me respond quickly with little spam, ensures our number isn't marked as fraud, and allows our business name to display correctly. ### 41. All-in-One NCC with Great AI Summaries and Support, but Needs Noise Suppression **Rating:** 3.0/5.0 stars **Reviewed by:** Christina S. | Department Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Nextiva?** I like that when using the NCC everything is housed in one place. The AI summary is great for a quick overview of the call. Performance is overall good. The integrations are a work in progress but good. The onboarding process and support are great. Pricing is average. **What do you dislike about Nextiva?** It doesn’t have built-in noise-suppressing features. **What problems is Nextiva solving and how is that benefiting you?** They have upgraded the AI tool which has helped with the transcriptions. ### 42. Simple Call Transfers and Handy Desk-to-Cell Convenience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Nextiva?** I like the simplicity of transferring a call as one of our company's operators. Being able to integrate my desk phone or transfer a call from my desk phone to my cell phone is a huge convenience. The AI is helpful as well. The interface of the phone is fairly simple to use. Many functions are a one button push and you're good to go. Anytime we contact support, they are very helpful. **What do you dislike about Nextiva?** Sometimes the app’s connectivity doesn’t work very well, and I run into connection issues while using it. **What problems is Nextiva solving and how is that benefiting you?** Remote users are easily able to connect to our phone system from wherever they live. ### 43. Reliable Service with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Murali T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** I really like that Nextiva has been very reliable for our business needs. Whether it's about texting or calling, it forwards a reliable service. We've had a few questions from time to time and were able to get answers in no time, which is impressive. The reliability is crucial because a lot of our business involves members calling to book, cancel, or postpone classes. Since we require a stable phone service, Nextiva has proven nothing short of being reliable. Also, the initial setup of Nextiva was pretty easy. We needed to get an IP phone from a different vendor which took a bit of time, but after that, everything was a breeze. This ease of use has made sticking with Nextiva a great choice since we opened the business. **What do you dislike about Nextiva?** There were times our number was going as kind of like a spam. I could not get any immediate assistance on that one. Yes. So I couldn't get an exact answer. So we had to go to a third-party company which had to screen our number and remove flagging. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides reliable service for texting and calling, which is essential for managing core calls and class bookings. It's dependable for our business needs. ### 44. Streamlined Communication with Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Cheri P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** I use Nextiva for our phone system to communicate with internal and external clients, and it really makes communicating easier by streamlining communication and reducing clutter on desks. I think the integration with our CRM is fantastic because it helps us take better care of our clients, team, and referral partners. It works in tandem with our CRM, making finding accounts and information much easier, and I find the call recording feature very helpful for finding better ways to serve our clients. The initial setup was surprisingly smooth. **What do you dislike about Nextiva?** The customer service has been hit and miss. It would be nice to have a specific rep who checks in on us and makes sure things are going well. The reporting is where we most often need help, so a dedicated team member might be more knowledgeable about how we use the tools. **What problems is Nextiva solving and how is that benefiting you?** Nextiva streamlines communication, reduces desk clutter, and eases remote work. It integrates with our CRM, simplifying account management and enhancing client service by making call recording and information access effortless. ### 45. Effortless Transition and Stellar Communication Management **Rating:** 4.5/5.0 stars **Reviewed by:** Tiana J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** I like the online interface of Nextiva because it allows people to text the office online number and manage voicemails received from anywhere, which is crucial to its enjoyment. The physical phone interface is also beautiful and makes it easy to read incoming phone calls and track historical calls with filters. I find the online interface helpful as it provides an extra mode of communication through text and aids in two-step verification, which minimizes the necessity of using personal phone numbers for work accounts. The initial setup was fairly easy, with all numbers ported over without changing extensions, and the physical phones were an upgrade from what we had with Cortel Technologies. We also no longer have issues with erroneous calls to the 911 emergency line, which used to be a problem. **What do you dislike about Nextiva?** There are no current issues or anything that I dislike about Nextiva. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides consistent, high-quality hardware and solves internal and external communication issues. It handles technical problems, offers an online interface for texts and voicemail management, and eliminates personal phone number use. Setup was easy and resolved previous phone call errors. ### 46. Powerful Call Management, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Salvador G. **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** I like Nextiva's online service and its many capabilities, like different voice messages, call recordings, text, and conference calls. It gives the team a lot of opportunities to communicate with each other. Most of all, I find its adequacy with calls and timing very reliable. It's very trustable, and I give it a 95% durability. It's very good to have Nextiva as a call center. **What do you dislike about Nextiva?** Customer support. There's not too many workers in Nextiva to assist customers. I had to wait forty minutes before I got through to a representative. There are certain escalations which were misunderstood and were not reviewed before certain situations. The Nextiva support needs much more improvement. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for online assistance, assisting customers and merchants, providing procedures, and troubleshooting. It's mainly for phone calls. ### 47. Effective Call Management but Clunky Analytics **Rating:** 2.5/5.0 stars **Reviewed by:** Riley H. | Systems Administrator, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Nextiva?** I appreciate that Nextiva allows us to use 'Advanced IVR' so that different area codes go to the correct sales team. Having the option of using soft phones or desk phones is nice. I find the call flow manager relatively easy to use. It's relatively simple to set up nine different options for the phone tree when a user calls in, and I like having the option of redirecting the call to a team or individual. **What do you dislike about Nextiva?** Finding reports is difficult because you have to locate the analytics button, which is only in one spot. This then redirects you to another Nextiva site to generate the report, but the report generator itself is also not user-friendly. Removing users from teams doesn't always work properly; it shows as removed, but users still receive calls. This issue requires multiple attempts to fix. The inability to configure the advanced IVR system directly is frustrating since I have to contact support and give them a .csv file for updates. Viewing current IVR configurations also requires contacting support. Uploading a voicemail is challenging due to the small file size limit, necessitating a workaround to make the file small enough for upload. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us route calls to the correct sales team using 'Advanced IVR' by area code, and the option of using soft phones or desk phones is nice. The call flow manager makes setting up our phone tree easy with options to redirect calls. ### 48. Effortless Client Communication with Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** Angela S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I like how easy it is to use Nextiva, especially because it allows me to get voicemail if someone wants to leave a message and also gives me the ability to text. This is really convenient as some people prefer texting over talking on the phone. So, Nextiva gives me the best of both worlds. It's also great for me to connect with clients of all age groups. Young clients usually prefer texting, while older clients might want to talk, so the flexibility Nextiva offers is really valuable. Setting up Nextiva was very easy as well. **What do you dislike about Nextiva?** So far I do not have any dislikes. It is very user friendly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva makes it easy to connect with clients by forwarding calls from my work phone to my cell phone. It lets me handle voicemails and text, meeting different communication preferences. ### 49. Simple, User-Friendly System with Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jasper J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Nextiva?** I like that its very simply and user friendly. Setup can be a tad confusing, but support is right there to quickly help you out and get things fixed. **What do you dislike about Nextiva?** Only thing I disliked was the setup process, it does get a little confusing at times. Other than that, its a great system **What problems is Nextiva solving and how is that benefiting you?** They offer a cheap phone plan for businesses that dont want to bring another phone in for operations. Or if you DO want that, they also offer extensions to other phones ### 50. The Best VoIP Carrier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Nextiva?** Nextiva is rock solid, reliable and has the best customer service representatives in the VoIP industry. Their online portal, NextOS, is easy, intuitive and powerful. Great company & highly recommended. **What do you dislike about Nextiva?** If there is any downside to Nextiva, it would be their billing/invoicing which can be a bit confusing. **What problems is Nextiva solving and how is that benefiting you?** Nextia is a unified communications platform. This allows our business to be more agile and resilient and able to adjust to communications changes instantly. If a location has issues with Internet or power, routing calls from one location to another is done instantaneously using the NextOS portal. Setting up and modifying users and call flows is simple and painless as well. **Official Response from Alexandra Lueck:** > Hi, Thank you so much for taking the time to write us a review :) I am so glad you are experiencing the superior service that we strive to offer! Making business communications as seamless as possible is our mission. Thank you so much for the lovely feedback and we hope you stay in touch for all your business needs. - Alex from Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+11%3A10%3A41+-0500&secure%5Bsession_id%5D=33215f4f-907e-4ffb-a67a-63c390f74f95&secure%5Btoken%5D=0288d9e77d871d23ced868f4f16a82d5553e7435f1024d74840a5f6559792e3e&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews)