--- title: GoTo Connect Reviews meta_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1415 reviews by the users' company size, role or industry to find out how GoTo Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1415 scale: '5' date_modified: '2026-07-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # GoTo Connect Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,415 ## About GoTo Connect GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ## GoTo Connect Pros & Cons **What users like:** - Users love the **ease of use** of GoTo Connect, enjoying seamless communication and robust functionality from anywhere. (127 reviews) - Users praise **GoTo Connect's customer support** for being helpful, timely, and responsive to their needs. (46 reviews) - Users value the **reliability** of GoTo Connect, ensuring seamless communication with minimal glitches and efficient support. (44 reviews) - Users find the **easy setup** of GoTo Connect beneficial for quickly managing calls and users across different locations. (40 reviews) - Users admire the **user-friendly interface** of GoTo Connect, making navigation and setup efficient and straightforward. (34 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, making communication and management seamless and efficient. (33 reviews) - Efficiency (32 reviews) - Users find the **technical support very helpful** , appreciating prompt assistance and versatile call options across devices. (32 reviews) - Setup Ease (32 reviews) - Communication (31 reviews) **What users dislike:** - Users face **call quality issues** with GoTo Connect, including muffled sounds and frustrating delays during conversations. (28 reviews) - Users face significant **limitations** with GoTo Connect, including a confusing app interface and cumbersome offboarding process. (20 reviews) - Users find the **limited features** of GoTo Connect frustrating, particularly with the complicated fax process and overwhelming options. (19 reviews) - Users report **inconsistent customer service** , with experiences ranging from helpful to frustratingly unresponsive. (17 reviews) - Users experience **poor customer support** , facing inconsistent help and challenges in reaching effective assistance. (17 reviews) - Users find the **complex processes** of GoTo Connect challenging, especially when generating reports and managing user features. (16 reviews) - Users find **navigation difficult** in GoTo Connect, making it cumbersome to manage call queue information effectively. (14 reviews) - Phone Issues (14 reviews) - Difficult Setup (13 reviews) - Lack of Intuitiveness (13 reviews) ## GoTo Connect Reviews ### 1. It's a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Shalonda T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about GoTo Connect?** The app is a great feature. I can be reached on my cell phone if I'm away from my desk. It is very user-freindly. **What do you dislike about GoTo Connect?** I have not experienced anything I dislike about GoTo Connect. **What problems is GoTo Connect solving and how is that benefiting you?** It has helped in our overflow of daily calls. Our receptionist had multiple calls coming in at once, and it was difficult for them to efficiently serve patients and answer all the calls that were coming in. ### 2. I highly recommend Go2 **Rating:** 5.0/5.0 stars **Reviewed by:** Rose H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about GoTo Connect?** It's the best tool I've seen for managing on-line webinar. There are various sections: One for staff and one for Attendees. Staff can communicate privately prior to starting the broadcast. The questions section is very useful. I also like how staff can see if attendees are engaged or not. **What do you dislike about GoTo Connect?** As far as I can tell, there are no breakout rooms. Also, at first I did not understand the purpose of entering a webinar in Practice mode. **What problems is GoTo Connect solving and how is that benefiting you?** It provides a platform for conducting online training. ### 3. Reliable VOIP phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Queenstone K. | Designer , Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about GoTo Connect?** Go to connect is a great tool that offers good voice quality as well as video conferencing, I have been using it more than 2years now and I have very rarely issues like (robot voice) or the choppiness that you sometime you can get a VOIP platform **What do you dislike about GoTo Connect?** While it's reliable most of the time, call have gotten choppy in the past. This is rare however this happen less than once per month **What problems is GoTo Connect solving and how is that benefiting you?** I would recommend GO TO to my peers ### 4. Best Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about GoTo Connect?** MOst intuitive managment interface of all the systems we tried **What do you dislike about GoTo Connect?** Web login for a local client. Cumbersome on a cell phone. **What problems is GoTo Connect solving and how is that benefiting you?** Intuitive Managment. No licensing. No on premise hardware. Deploy support was top notch ### 5. GO TO COMMUNICATION IN ONE SECOND **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Senior software engineer Il, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about GoTo Connect?** It's simple and it works well, 24/7 support, I like the ability to utilize the system from anywhere Go to connect combine voice, video and chat capabilities in a single platform Go to connect is designed to be a user-friendly with intuitive interface that makes it easy for a user to setup and manage their communication channels **What do you dislike about GoTo Connect?** Changes that were made to the PBX can be somehow frustrating **What problems is GoTo Connect solving and how is that benefiting you?** Simple and pretty ### 6. GoTo work **Rating:** 3.5/5.0 stars **Reviewed by:** Anna M. | Certified Recovery Peer Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about GoTo Connect?** So many ways to customize it to fit our needs! **What do you dislike about GoTo Connect?** There are so many ways to customize it, that it can be confusing for people like me who are less tech-savvy. **What problems is GoTo Connect solving and how is that benefiting you?** This helps us stay connected to the world. We have a very busy hotline and many people to serve, and GoTo helps make it possible to continue the life-saving work we do. ### 7. Sometimes it is hard to hear the phone ring **Rating:** 3.5/5.0 stars **Reviewed by:** Stan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about GoTo Connect?** When I call myself, sound is good. Overall easy to use. **What do you dislike about GoTo Connect?** Not always reliable. Phone doesn't always ring when it should. **What problems is GoTo Connect solving and how is that benefiting you?** Contacting customers and vendors ### 8. GoTo app across phones and workplace **Rating:** 3.5/5.0 stars **Reviewed by:** Alfred G. | IT Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about GoTo Connect?** that it is all cloud and manageable, it's easierto manage than other phone systems in terms of callflows etc. **What do you dislike about GoTo Connect?** the features that were taken away, like pushing updates to directories where it has to be done by calling it in... **What problems is GoTo Connect solving and how is that benefiting you?** constant changes with extensions etc. the phone rings with the wrong persons name. ### 9. Goto connect is very easy to use and by far the best calling service I've ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Nash T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about GoTo Connect?** Goto is a very fast calling software with a very easy to use interface. It's customer support team is also always available whenever needed. **What do you dislike about GoTo Connect?** It takes to long to resolve issues and the updates are a bit slow. **What problems is GoTo Connect solving and how is that benefiting you?** Goto connect allows me to connect with my customer frequently. ### 10. Happy with our phones **Rating:** 5.0/5.0 stars **Reviewed by:** Michele T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about GoTo Connect?** Unlimited lines accessible by all phones in the clinic. **What do you dislike about GoTo Connect?** When the internet goes out we have no phones. **What problems is GoTo Connect solving and how is that benefiting you?** One source phone service ### 11. I have 5 plus years experience administering a GoTo Connect phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Rick W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about GoTo Connect?** I can always reach a support technician when needed. Their PBX Systems basically run with very little maintenance. Usually when I need support it's needed when I'm trying to use a more advanced feature like connecting from one PBX to another by Extensions. **What do you dislike about GoTo Connect?** Compared to using an ISPs VOIP system, I havent really seen any downside. If we need a new phone setup it's a very simple process to configure and deploy to a new user. **What problems is GoTo Connect solving and how is that benefiting you?** Mainly cost and control. We don't have to wait on an ISP when we make changes or add new phones. Being able to create Dial Plans and Ring Groups, etc. saves a lot of time and money. ### 12. B2B Connectivity has nevery been easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about GoTo Connect?** The ability to record calls and access it for review. **What do you dislike about GoTo Connect?** There are times when the application does not respond or not loading properly. **What problems is GoTo Connect solving and how is that benefiting you?** It helps us connect with companies offshore and call back missed calls from potential clients. ### 13. Works good for what we need. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about GoTo Connect?** Flexibility in the way I can receive calls. **What do you dislike about GoTo Connect?** Limited functions from the cell phone app **What problems is GoTo Connect solving and how is that benefiting you?** Phone system setup and maintence ### 14. The ease of working from home or remotely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about GoTo Connect?** It is so easy to be able to call and receive calls from my cell phone but for work without using an unreliable third party app. I love how easy it is, how convenient it is. I love that I can see all the past call history. I love that it is a different ringtone, so I know when it is work versus my personal calls. **What do you dislike about GoTo Connect?** I don't feel like I'm aware of all the features it truly has, so I feel like I am not using it for all it's worth. I wish I could have some sort of free training that explained more of what we could do with it. **What problems is GoTo Connect solving and how is that benefiting you?** I am able to work out of the office, whether it be at home or on the go! I don't need to be physically at the office. I am able to work whichever hours I need to without wasting time sitting at the office. ### 15. Simple migration and a large monthly savings **Rating:** 5.0/5.0 stars **Reviewed by:** Rob N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about GoTo Connect?** When compared to our previous provider, GoTo has faster customer support, better analytics, and provides more documentation on how to use it. **What do you dislike about GoTo Connect?** They don't archive messages or SMS, so we haven't been able to use that feature. **What problems is GoTo Connect solving and how is that benefiting you?** We now have a solution to provide Virtual Phones, a stable online fax service for staff, integrated IAM support, and secure phone lines. The virtual phones allow our staff to no longer be tied to a single desk and can roam between our locations or when they are on the road. ### 16. GoTo meeting platform review **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about GoTo Connect?** Security Compliance Features is something best I like about GoTo **What do you dislike about GoTo Connect?** GoTo doesn't have a user friendly UI. None of the customers have heard about GoTo meeting platform. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo has good third party connections ### 17. A solid communications platform **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher B. | Technical Documentation Specialist, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about GoTo Connect?** GoToConnect is a solid communications platform. The UI isn't complicated, and with just a short amount of training you can onboard most users. The documenation provided is well written and easy to understand. The training videos are quite helpful. **What do you dislike about GoTo Connect?** Most of the problems or gripes I've had about GoTo Connect have been largely addressed in the most recent updates that they've made to the system. As it stands, I currently don't have any major complaints. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo allows us to communicate with our MSP customers, allows us to receive texts to a single number that our service desk employees can access for visibility, and allows us to eFax. ### 18. Happy new year 24:7:12:365 **Rating:** 5.0/5.0 stars **Reviewed by:** Hilda M. | Sales Representative , Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about GoTo Connect?** Go to connect has been better since last year cause it has been serving me better (great customer support) simple is the perfect thing we like about the platform It's perfect approach in combining everything starting from video calling, to audio conference and remote desktop control **What do you dislike about GoTo Connect?** I have no dislike nice for communication...... **What problems is GoTo Connect solving and how is that benefiting you?** It has helped me to communicate ### 19. The system does not crash... very stable and excellent phone support **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno A. | Diretor, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about GoTo Connect?** Organization of onboarding, MLT, support, and structure in Brazil that helps a lot. **What do you dislike about GoTo Connect?** Financial invoices have some disorganization and a huge gap between sales and implementation **What problems is GoTo Connect solving and how is that benefiting you?** Integrated chat with extension recordings and videoconferences ### 20. I get reliable service, great flexibility, and good support with GoTo Connect! **Rating:** 4.5/5.0 stars **Reviewed by:** John B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about GoTo Connect?** I love the flexibility that GoTo offers me. I can make almost any change to my phone configuration imaginable through the easy-to-use admin portal. Having the ability to make changes to my phone system on the fly without contacting an outside phone administrator has been a significant benefit over my previous provider. **What do you dislike about GoTo Connect?** My least favorite thing about GoTo is the fact that I cannot have more than one extension active at a time on the Softphone app. I want to see GoTo change this and offer similar functionality to an IP desk phone, where you can have calls ring in on multiple extensions. **What problems is GoTo Connect solving and how is that benefiting you?** In this age of worker turnover and the popularity of working from anywhere, the ability to make changes to a phone system on the fly and work across platforms is more needed than ever. GoTo Connect has given me the flexibility and ease of use I was looking for in a phone system. ### 21. We are pleased customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Robbi G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about GoTo Connect?** We love the opportunity to use the App when we work remote. It also comes in handy when I (the receptionist) cannot be at my desk-I answer the phones on my cell phone. It is very convenient for a busy office. **What do you dislike about GoTo Connect?** I honestly cannot think of a downside. It provides all of our needs. **What problems is GoTo Connect solving and how is that benefiting you?** We receive excellent customer service. We switched to GoTo becasue of the ease of use and versatile options. We are definitely more productive with GoTo Connects features at our fingertips. ### 22. Good product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about GoTo Connect?** It is User-friendly and convenience to make and answer calls. **What do you dislike about GoTo Connect?** Nothing as such for now but can work on pricing part. **What problems is GoTo Connect solving and how is that benefiting you?** One portal for managing your phone, meetings, messaging, and contact center. **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We're so glad to hear that you're enjoying GoTo Connect. We really appreciate you taking the time to share your experience with us. ### 23. GoTo Connect creates important VoIP numbers for consultants **Rating:** 4.0/5.0 stars **Reviewed by:** Betania M. | Director Marketing Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2023 **What do you like best about GoTo Connect?** Supports me in keeping in touch with my colleagues without having to be at work. I can be reached anywhere at any time. Helps tremendously in locating extensions in places where there are no mobiles. Generates a good amount of space to store or keep. A lot of possibilities to choose from, good options and it is possible to do almost anything you want with call flow and call groups. **What do you dislike about GoTo Connect?** Not all whistle groups have to make the same noise. There should be an alternative to being able to add an add-on simultaneously, however, it would still be possible to call the last one. I do not like the concept of using 2 lines to operate the "presence" mode, I would like to be able to check what my employees are working on and why they do not answer certain calls. **What problems is GoTo Connect solving and how is that benefiting you?** We have a marketing group and we set up each of the links on different phone access plans, which work well and we were able to organize the way things are called more effectively based on how they are used. ### 24. Best phone system I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** carlos s. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about GoTo Connect?** Quick and easy customer service. Easy to add lines your self. And super affordable **What do you dislike about GoTo Connect?** I cant think of anything, they have been great to use **What problems is GoTo Connect solving and how is that benefiting you?** Being able to track and record calls for my employyes. ### 25. Great work phone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about GoTo Connect?** It is a nice way to stay connected to your work phone when working from home ou anywhere else. You can even see missed calls, here voice messages and have a direct line with all you coworkers organized in you contacts. **What do you dislike about GoTo Connect?** I found it hard to know when someone was calling while working on my computer because I was using GoTo on the website instead of the app, but once I started using the app this never happened again. **What problems is GoTo Connect solving and how is that benefiting you?** Befor using GoTo we used another VOIP that didn't have a intuitive layout and was often problematic. So by being simple to use and working without causing any disconfort to our team and clients it was already a great alternative and solution. ### 26. GO TO VOIP REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Full Stack Web Developer, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2023 **What do you like best about GoTo Connect?** The platform is a user-friendly, unlimited lines, it cost effective, have great customer service, the call quality is better than i expected, nice features that it offers The 10 rating comes especially due to jive mobility app **What do you dislike about GoTo Connect?** I dislike the earnings curve of a technically sophisticated system **What problems is GoTo Connect solving and how is that benefiting you?** Awesome VOIP ### 27. Solid platform, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about GoTo Connect?** The system is easy to understand and relatively easy to use. I also enjoy that improvements are continually happening and the goal is to make things better for the end user. **What do you dislike about GoTo Connect?** I am missing Some features in the client from our old on-premise phone system. The ability to see who is on a call and who the person is talking to was beneficial for me, especially in an environment where we work remotely. **What problems is GoTo Connect solving and how is that benefiting you?** I enjoy how GoTo updates the client. It's nice to see improvements for things lacking when I first started using it. They appear to listen to the end users and implement something based on the feedback. That's a nice change from what I am used to. ### 28. Very Customizable, Lots of features, a bit difficult to set up for laymen **Rating:** 4.5/5.0 stars **Reviewed by:** Kiersten K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about GoTo Connect?** We've been with Jive, now part of GoTo Connect for years. I've seen so many innovations and features added that have just revolutionized the way we use the product. With how customizable the options are, GoTo Connect can seriously provide solutions for nearly any businesses needs no matter the size or requirements of that organization. **What do you dislike about GoTo Connect?** Over the years, they've really improved their customer communication, but sometimes it is still difficult to get your specific problem addressed fully. They're great at following up, but if you don't have someone well versed in voip systems managing it from your end, it's a little difficult to get a detailed foundational walk through of the many functionalities offered in a way that anyone can understand. They do have a great library of tutorials, but sometimes that just doesn't quite fit your needs. **What problems is GoTo Connect solving and how is that benefiting you?** As we've grown, it's become difficult to manage productivity and quality control within our call centers. GoTo Connect has some really great solutions for monitoring calls both in quantity and quality and has allowed us to pull reports that we had to manually compile in the past. ### 29. B/g.O/I.A.T for team collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Adya P. | NET BACKEND DEVELOPER, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2023 **What do you like best about GoTo Connect?** This was our first cloud-bssed phone system, having migrated from on-prem wave It is the perfect approach in combining everything staffing from video,calling to audio conference and remote desktop control **What do you dislike about GoTo Connect?** The only dislike I have come across is lack of customer support..... **What problems is GoTo Connect solving and how is that benefiting you?** Great tool for audio and video conferencing ### 30. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Randi R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about GoTo Connect?** This program is very user friendly. Which makes it super easy when i get super busy at work. **What do you dislike about GoTo Connect?** I have not had any dislikes. I am really loving my expirance. **What problems is GoTo Connect solving and how is that benefiting you?** I can contact my coworkers easier and faster. ### 31. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about GoTo Connect?** Works on cell phones. Even the gotomeeting works on cell phones. **What do you dislike about GoTo Connect?** Nothing yet. About 5 years our company has used it **What problems is GoTo Connect solving and how is that benefiting you?** When my phone rings, my cell does too so no calls are missed ### 32. ACCURATE **Rating:** 5.0/5.0 stars **Reviewed by:** Johany B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about GoTo Connect?** I LIKE THAT I CAN CALL AND TEXT MY CLIENT. **What do you dislike about GoTo Connect?** I WOULD LIKE TO RECEIVED ONLY MY PERSONAL TEXT OR TO BE PRIVATE WITH MY CLIENT **What problems is GoTo Connect solving and how is that benefiting you?** I AM ABLE TO USED SETTING FOR MY PERSONAL CONVINIENCE. ### 33. Great customer service. Efficient and dutiful! **Rating:** 4.5/5.0 stars **Reviewed by:** Paul A. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about GoTo Connect?** I stay connected with my office all over the Dallas metroplex. **What do you dislike about GoTo Connect?** At times it seems others cannot hear me. **What problems is GoTo Connect solving and how is that benefiting you?** Solving text receipts for business. ### 34. GoTo ended up being the perfect solution for our group of 3 dealerships. **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy C. | DIGITIAL MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about GoTo Connect?** Our group of three dealerships needed a VOIP solution that would allow us to adjust and make edits independently without contacting our IT company. We can make quick adjustments, add/remove employees so no call is missed. The ability to track phone calls and listen to conversations regarding customer satisfaction is a godsend. **What do you dislike about GoTo Connect?** The mobile admin interface leaves a lot to be desired. I am unable to switch between PBX's on mobile. **What problems is GoTo Connect solving and how is that benefiting you?** Our group of three dealerships needed a VOIP solution that would allow us to adjust and make edits independently without contacting our IT company. We can make quick adjustments, add/remove employees so no call is missed. The ability to track phone calls and listen to conversations regarding customer satisfaction is a godsend. ### 35. Meet on the Go **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham S. | Associate Composition Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2023 **What do you like best about GoTo Connect?** The adaptability to work both on mobile and Laptop in a convenient way. As there are many other similar applications in the market but they suck at the mobile version and cause difficulties with the hybrid working. As with the GoTo Connect works in a speedy way. **What do you dislike about GoTo Connect?** There are some bugs in it that sometimes a user will not be some timeable to check the people in the call. Also, there is sometime lag with the screen sharing. **What problems is GoTo Connect solving and how is that benefiting you?** With the GoTo, I'm managing the calls over the Internet with clients who are in a far location and are not available physically. Also, the line is secure for the private conversation. ### 36. It is alright but other communications tools have surpassed GoTo **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about GoTo Connect?** The ability to make a phone call from my computer is nice. Using the old school hardware phone is not easy to use. The softphone is much easier. My boss does not make calls on Teams, so I have to make sure to keep an eye on the traditional phone line with GoTo. It's also nice that I can install and login to GoTo on my computer at home, which let's me work remote even if the VPN is down in the office. There are a lot of features to explore in the softphone UI. **What do you dislike about GoTo Connect?** I don't like opening the app and then having to open a browser to login. It seems a bit cumbersome. Other communication apps have more features, like voicemail to text, or a voice message (not voice mail), or more advanced chatting features. The chats here are pretty basic. I used the chats in GoTo for a bit until I was able to convince my co-workers to chat in Teams. I rarely use GoTo now, unless my boss calls. **What problems is GoTo Connect solving and how is that benefiting you?** My boss likes to dial a hardware based phone to make calls and does not call on Teams. GoTo let's me take calls from my boss when I am working remote. ### 37. It does the job **Rating:** 3.0/5.0 stars **Reviewed by:** Keisha R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about GoTo Connect?** I like the functions for the most part. It's pretty easy to figure out, and easy to use. I like the fact it's pretty simple to change between different numbers when you're working with multiple clients. **What do you dislike about GoTo Connect?** I think the biggest dislike for GoTo is the fact they're doing updates every other day, and don't get me wrong, I'm happy they are trying to improve, but it would be better if they could take time to decide what all needs updated, and then update it all at once. Every few days there is a change when I log in. I also think it would be helpful if set up was a little simpler, allowing permissions to multiple users easier. And if the pop up for calls could me moved to other screens/pages for easier navigation. **What problems is GoTo Connect solving and how is that benefiting you?** I like that GoTo has added the login page on the contact center, making it easier to log in to queues quickly. I find it is faster and more effective at monitoring as well. ### 38. Most versatile and user friendly VOIP solution **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about GoTo Connect?** The user friendly setup and how deep you can take the product. Its a huge business tool for a 1 line operation and still is a huge tool for a 500 line operation. **What do you dislike about GoTo Connect?** The only thing I can say I dislike is we are still stuck on the old jive system and awaiting to be moved to the new goto setup soon. **What problems is GoTo Connect solving and how is that benefiting you?** Its giving us a deep dive into our phone system that we own and manage. We dont have to get information from a vendor or wait for them to provision a phone if we grow quickly or anything like that. We also utilize the contact center tools for our different sites and can manage phones anywhere even with our remote employees. ### 39. This is a great inexpensive app that does way more than expected for the price! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about GoTo Connect?** Easy-to-use interface Ability to adjust permissions easily I love the internal messaging system I love the phone system Things are laid out logically The system is easy for new agents to get accustomed to. **What do you dislike about GoTo Connect?** The internal messages don't make any notification noises so sometimes my people miss my notes (or they are ignoring them and they have an excuse ;) The analytics aren't where they should be (I came from using five9, whose analytics were terrific, but they are also killer expensive) Sometimes the internal intercoms don't work as expected **What problems is GoTo Connect solving and how is that benefiting you?** GoTo helped us, as a start-up, solve the problem of finding inexpensive software to use while providing extraordinary customer service to our clients. It has allowed us to maintain lower cost while increasing our business portfolio. They are constantly getting better too. GoTo is one of those companies where you can get in now while they are still small. I'm sure that they will only expand from here. ### 40. Former subsciber **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about GoTo Connect?** Good stability, quality of video, ease of use, ability to see who is attending. **What do you dislike about GoTo Connect?** If conducting a meeting and have to Cost **What problems is GoTo Connect solving and how is that benefiting you?** Access to on line meetings ### 41. GoTo Connect provides a reliable, affordable VoIP solution for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about GoTo Connect?** GoTo Connect is reasonably priced and allows you to use your choice of phone hardware. They even provide a large catalog of detailed setup instructions for many brands. **What do you dislike about GoTo Connect?** The web-based admin intereface is a bit convoluted- if you don't set up phones regularly it is easy to forget the required order and process to add a new user/phone. **What problems is GoTo Connect solving and how is that benefiting you?** Allows businesses without a physical office to appear as a typical small business with a main line and phone directory. Home-based employees get to utilize real hardware phones and call controls. ### 42. GoTo phone services work great for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about GoTo Connect?** Ability to run bi-weekly reports for our staff that are in a set up calling que. **What do you dislike about GoTo Connect?** When a staff member receives technically 1 phone call but it is counted 2-3 times; when a user has the GoTo mobile app open logged into or if they use the GoTo web client on laptop for phone calls. 1 person calls them but it counts as if the staff member got 3 calls because it rings on all devices. Wish there was a way for accurate call counts. **What problems is GoTo Connect solving and how is that benefiting you?** Have a better report system than previous phone carrier. ### 43. I am a call center Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** kassandro N. | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about GoTo Connect?** As a supervisor i love how it allows run prodocutivity report and track calls very easy **What do you dislike about GoTo Connect?** i wish there was an easier way to track down calls **What problems is GoTo Connect solving and how is that benefiting you?** it helps with a lot of report when it comes to staff productivty and also Health center tracking calls ### 44. Very good but not perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about GoTo Connect?** It is easy to use and has a friendly user interface. The sound quality is good, and being able to visualize a call plan is very convenient for making changes. I have only used one other phone system where I was the person receiving and transferring calls, and GoTo is much easier than the other one. **What do you dislike about GoTo Connect?** My biggest issue is that there seems to be a bug where sometimes the transfer button disappears/is greyed out. I have never been able to figure out how to recover it and usually have to ask the client to call us back so I can transfer them. This is frustrating and embarrassing. **What problems is GoTo Connect solving and how is that benefiting you?** Here as our primary phone, it works great. We also set up and deploy GoTo to our clients. The setups go smoothly, and they are able to use the system quickly because it is so easy. ### 45. World Glass VoIP solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about GoTo Connect?** The easy to use admin center has made life easier every day. I have tried many other platforms but I always can convince someone that GoTo Connect is better and more effecient due to there indutsry leading administrative portal **What do you dislike about GoTo Connect?** The thing that I do not like is there applications for desktop and mobile. There are many advancements that can be made her to make end users lifes easier. **What problems is GoTo Connect solving and how is that benefiting you?** Go To Connect is providing me with every tool I need make and manage calls. ### 46. Easy, convenient and a stress saver **Rating:** 5.0/5.0 stars **Reviewed by:** Mary W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about GoTo Connect?** The easy convenience to transfer office phones to my phone when unable to get to the office. **What do you dislike about GoTo Connect?** If I had to pick something it would be that I tried to make a call from online to my phone to test it and it did not connect. Otherwise no complaint **What problems is GoTo Connect solving and how is that benefiting you?** Being able to take calls and make calls using work phone id when away from the office. ### 47. A very good service with many features. **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about GoTo Connect?** It has a complete dial plan allows you to handle incoming calls and faxes. Also has features that enable you to record and share your screen with coworkers. **What do you dislike about GoTo Connect?** Setting up the system yourself can be difficult due to how extensive it is. **What problems is GoTo Connect solving and how is that benefiting you?** I want a professional call number for my clients to call for a low price, and GoTo Connect offers me a complete platform to receive and make calls. Also includes a lot of features for a low price. ### 48. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Chris S. | Sale's rep, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about GoTo Connect?** Their tech support and easy texting platform and very good conectivety with the clients. **What do you dislike about GoTo Connect?** Well nothing so far. Everything is going fine. **What problems is GoTo Connect solving and how is that benefiting you?** Often login issue but they always help us in every way possible. ### 49. Goto Connect is a wonderful phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Kita C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about GoTo Connect?** The service and the support are the best. It's easy to use, and the support makes it easy to implement. We use it daily, and the features are awesome. It intergrated into our network seamlessly. **What do you dislike about GoTo Connect?** Nothing. I don't dislike anything it's a wonderful product. **What problems is GoTo Connect solving and how is that benefiting you?** We didn't have a phone system after a construction Mis-hap. GoTo Connect helped us solve the issue quickly ### 50. Great phone experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jose P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about GoTo Connect?** The compatibility with all my devices, I can have my phone in the application on my smartphone as well as on my computer, and the quality is incredible, crystal clear like in a regular land line. **What do you dislike about GoTo Connect?** Currently, I have not found any issues with it; maybe the only thing that annoys me sometimes is that I have to relogin every month, but i know it is due to security reasons. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo connect is helping us have the office numbers on the go on any device that we have available. As a company that is working from several locations, they can easily manage this with no problem. ## GoTo Connect Discussions - [I](https://www.g2.com/discussions/goto-connect-i) - 2 comments, 1 upvote - [will be very helpful get the addons for mozilla or chrome](https://www.g2.com/discussions/27469-will-be-very-helpful-get-the-addons-for-mozilla-or-chrome) - 1 comment, 1 upvote - [The Call prompter](https://www.g2.com/discussions/the-call-prompter) - 2 comments, 1 upvote - [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) - 2 comments, 1 upvote - [How Good Is Jive’s Uptime?](https://www.g2.com/discussions/reliable) - 1 comment, 1 upvote - [View GoTo Connect pricing details and edition comparison](https://www.g2.com/products/goto-connect/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+16%3A19%3A25+-0500&secure%5Bsession_id%5D=e6cd1846-abf0-4df5-a70a-3f1ac3e13f29&secure%5Btoken%5D=98066edfd014de5fe3ef5df0c55f9e582ba29d89a0682af03e619e2672589f1d&format=llm_user) ## GoTo Connect Integrations - [Calendly](https://www.g2.com/products/calendly/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CRMOne](https://www.g2.com/products/crmone/reviews) - [DriveCentric](https://www.g2.com/products/drivecentric/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Purple](https://www.g2.com/products/purple/reviews) - [Tekion](https://www.g2.com/products/tekion/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## GoTo Connect Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Documents** - Editing - Document Signature - Storage **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing ## Top GoTo Connect Alternatives - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - 4.1/5.0 (244 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,369 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,547 reviews)