--- title: GoTo Connect Reviews meta_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1415 reviews by the users' company size, role or industry to find out how GoTo Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1415 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # GoTo Connect Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,415 ## About GoTo Connect GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ## GoTo Connect Pros & Cons **What users like:** - Users find the **ease of use** of GoTo Connect enhances their productivity and simplifies phone interactions. (127 reviews) - Users appreciate the **helpful and timely customer support** from GoTo Connect, enhancing their overall communication experience. (46 reviews) - Users commend the **reliability** of GoTo Connect, reporting seamless communication and excellent support for their teams. (44 reviews) - Users find **GoTo Connect easy to set up** , enjoying swift user additions and seamless call management across devices. (40 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, simplifying navigation and enhancing administrative efficiency. (34 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, making communication and management seamless and efficient. (33 reviews) - Efficiency (32 reviews) - Users find the **technical support very helpful** , appreciating prompt assistance and versatile call options across devices. (32 reviews) - Setup Ease (32 reviews) - Communication (31 reviews) **What users dislike:** - Users face **call quality issues** with GoTo Connect, including muffled audio, dropped calls, and frustrating delays. (28 reviews) - Users report significant **limitations** with GoTo Connect, citing issues with the mobile app and offboarding processes. (20 reviews) - Users are frustrated by **limited features** , particularly with the complicated fax process and lack of clear guidance. (19 reviews) - Users experience **inconsistent customer service** , occasionally facing difficulties in communication and problem resolution. (17 reviews) - Users report **poor customer support** , experiencing inconsistent help and difficulty in resolving issues effectively. (17 reviews) - Users find the **complex processes** of GoTo Connect challenging, especially when generating reports and managing user features. (16 reviews) - Users find **navigation difficult** in GoTo Connect, making it cumbersome to manage call queue information effectively. (14 reviews) - Phone Issues (14 reviews) - Difficult Setup (13 reviews) - Lack of Intuitiveness (13 reviews) ## GoTo Connect Reviews ### 1. Pretty good system **Rating:** 4.0/5.0 stars **Reviewed by:** Ali B. | accounts manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about GoTo Connect?** It's convenient because you can use the computer app, the web browser, and they even have a phone app that allows you to answer and text customers back. Customers love it too. **What do you dislike about GoTo Connect?** It's glitchy. If you try to transfer a call from the main app, and not the little pop-up box, the system freezes and you have to hang up the call because it won't let you answer. **Recommendations to others considering GoTo Connect:** If you want a simple phone system with calling and texting, you'll be fine. If you want something where you can send campaigns and and track leads, this is not what you want. **What problems is GoTo Connect solving and how is that benefiting you?** We use Goto connect for our business phone. It's VoIP so we can have employees working from home and in the office. It's helpful that we can adjust settings easily too ### 2. GoTo is my Go to! **Rating:** 4.0/5.0 stars **Reviewed by:** Christi M. | Financial Services Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoTo Connect?** I recently liked how the update allows for an easier access to the favorite list and an easier process for calling and receiving vaoicemails. **What do you dislike about GoTo Connect?** I don't like how the voicemails once listened to do no automatically say they have been listened to you have to go back and check them off. **What problems is GoTo Connect solving and how is that benefiting you?** N/A ### 3. Useful, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jared H. | Director of Account Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about GoTo Connect?** It's useful as you can use it anywhere. Many of my agents are remote agents so having the ability to be able to log in and use the software from anywhere makes it so my team can always be productive. **What do you dislike about GoTo Connect?** The connectivity can be quite spotty. If that could be improved, this would be a near-perfect product., **What problems is GoTo Connect solving and how is that benefiting you?** Remote workers are able to log in and contribute. While also giving me the ability to track and see what they're doing. ### 4. Great for webinars and work training events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about GoTo Connect?** I enjoy the ease of online training and meetings via the webinar feature. It is easy to make and record videos of said training so it may be shared with others instead of holding several repeat training sessions. **What do you dislike about GoTo Connect?** I dislike GoTo Meetings requirement to provide privileges to pass the screen control. On other platforms like Teams you can share and stop sharing as you like. I find that during group meetings this can cut down on time wasted sharing power. **What problems is GoTo Connect solving and how is that benefiting you?** It makes meetings easy to have large shared meetings with remote staff when traveling. This feature cuts down on delays as we can still be productive around travel demands. ### 5. Quality service **Rating:** 5.0/5.0 stars **Reviewed by:** Andy W. | Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about GoTo Connect?** Cloud based so always available, 24 hour support **What do you dislike about GoTo Connect?** When you change names from Jive to Goto Connect to Goto **What problems is GoTo Connect solving and how is that benefiting you?** Device sync ### 6. No more commute time! **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher B. | Jr. Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about GoTo Connect?** I loved that it works well enough to keep me working from home and, in turn, avoiding the general traffic that is now Los Angeles. It feels just like being at the office, except, **What do you dislike about GoTo Connect?** The printing very rarely has an issue when I am at home, but I feel I should mention that here. I haven't had time to look over the menu. **What problems is GoTo Connect solving and how is that benefiting you?** I haven't submitted any requests to them to have any issues taken care of. This is obviously a huge benefit. I know with the reviews of their customer service, I would have no problem having an issue being resolved. ### 7. Go to connect with people over phone and video **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole N. | Field Engineer/Superintendent, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about GoTo Connect?** What i like about this application is that you can use it on both phone, tablets and computer devices. That makes it easy to be on the go and stay connected to others. **What do you dislike about GoTo Connect?** What I don't like about this application is the user interface. There are other more popular options out there that provide a cleaner, clear cut design then Go-To-Connect. **What problems is GoTo Connect solving and how is that benefiting you?** I'm able to connect to people to communicate, have meetings and discuss topics at a single click of a button. Go To Meeting is also downloadable on multiple devices and platforms and I can stay logged in. The streaming is also quite fast. ### 8. great support and great price all in one place **Rating:** 5.0/5.0 stars **Reviewed by:** laurent h. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about GoTo Connect?** everything in one place reliable and the support team is solid **What do you dislike about GoTo Connect?** sometimes the calls get stuck between the phone and the app otherwise it works well **What problems is GoTo Connect solving and how is that benefiting you?** all my call management i switched everything in one place from grasshopper its has alot of features in my phone ### 9. GoToConnect Includes Everything at a Very Reasonable Price **Rating:** 4.5/5.0 stars **Reviewed by:** Brian M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about GoTo Connect?** Their dial plan editor is bar none the best designed and easiest to use in the industry. The service sounds great and has fantastic uptime. I love that there are no limits on the number of incoming calls, or upcharges for virtual faxes, auto-attendants, ring groups and the like. **What do you dislike about GoTo Connect?** Finding the support number can be challenging. **What problems is GoTo Connect solving and how is that benefiting you?** With GoToConnect, I'm no longer tethered to the office in any way. The deskphone, softphone and mobile app all share my extension. I can even flip a call from the deskphone to the mobile app if I have to get going while on a call! ### 10. Easy to sue and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Gary F. | VP of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about GoTo Connect?** The sound and video quality are high. I have never had issues with the product, and I use it multiple times weekly. **What do you dislike about GoTo Connect?** I have not encountered anything about this product that I don't like. **What problems is GoTo Connect solving and how is that benefiting you?** I have customers, vendors and employees I work with remotely, and GoTo Connect has enabled us to meet virtually regularly as if we were all in the same room. It has been invaluable for me. ### 11. Excellent Tool for VoIP calls and meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Krishan K. | Senior Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about GoTo Connect?** It's simple to use. VoIP works very well and is very easy to use. Being able to use virtual phone services that are connected to both my landline and mobile phone has been immensely helpful. It's incredibly adaptable. **What do you dislike about GoTo Connect?** There is nothing that I dislike about GoTo Connect. The service is pretty excellent, reliable and secure. **What problems is GoTo Connect solving and how is that benefiting you?** A single app for all communication needs is beneficial. I use GoTo Connect to make VoIP calls , to arrange meetings and to organize trainings too. It helps me with the recordings also. It is very easy to understand and is user friendly too. ### 12. Always will recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Angelina G. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about GoTo Connect?** I like the value. For a VOIP that also includes video meeting features, it's a great value. I also like that I have a toll free number for a very minimal cost. **What do you dislike about GoTo Connect?** I dislike that I have referred at least 10 customers, and there's no simple way to get credit. GoTo Connect needs a referral link for customers like me. **Recommendations to others considering GoTo Connect:** If you are a small business owner looking for a professional phone system, especially to replace a Google Voice line, you made the right choice with GoTo Connect. **What problems is GoTo Connect solving and how is that benefiting you?** Seamless setup. Having a business line that connects to my mobile device, where I can also receive texts, is a good replacement of my Google Voice. ### 13. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shareca V. | Education Consulting President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about GoTo Connect?** I have always had a great experience with GoToConnect and that matters as a customer. Overall customer service has diminished over the last two years since the pandemic; however, GoToConnect has ensured exceptional customer service. **What do you dislike about GoTo Connect?** There has not been anything I dislike about GoToConnect and this is important because there are so many things people can dislike about a company. They seem to know what their customers want, need, and like. **What problems is GoTo Connect solving and how is that benefiting you?** GoToConnect is helping me connect with other businesses that provide products and services that give their customers exceptional services. This is relevant to all businesses. ### 14. "GoTo Connect Review" **Rating:** 3.5/5.0 stars **Reviewed by:** Durga J. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about GoTo Connect?** It is a super easy app with a drag-and-drop visual dial plan editor. I liked the concept that you need one tool for communication. Video conferencing is the best feature of this application; other than that, it also has custom features, hot desking, call forwarding, etc. **What do you dislike about GoTo Connect?** I wouldn't say I liked the call recording feature of this app and the user interface isn't up to the mark. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect enables you to make phone calls, meetings and messages in just one app, all equipped with a unified administration. It aims to empower users to connect and support customers from any place, anytime. ### 15. Best Meeting Software **Rating:** 4.5/5.0 stars **Reviewed by:** Chitranzan C. | Detainee Custody Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about GoTo Connect?** It is so easy to use and with proper connection, anyone could be connected anywhere. Video conferencing, chat, phone calls, all these features make life so comfortable that you can operate your entire business literally from home. **What do you dislike about GoTo Connect?** Limited scope of different configuration for documentation, a bit expensive for small businesses like mine, call drop issues are the issues that made me dislike the product a bit. **What problems is GoTo Connect solving and how is that benefiting you?** I had to talk to clients remotely as I was always travelling and GoTo Connect had made it possible for me to stay connected with them and I could present my clients my presentation anytime I wanted. ### 16. The application is very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson L. | Desktop Support technician, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about GoTo Connect?** The texting functions, user interface, the connection is very reliable and I have never had any issues. The phone application is also very easy to use and I highly recommend the phone app. I use the iPhone app. **What do you dislike about GoTo Connect?** Sometimes I don't like that they release updates too often and my users get upset since it asks them an admin password. We have found a workaround for this matter but it's not the same. **Recommendations to others considering GoTo Connect:** I would recommend using the product. The technical support is very quick to answer the call and they are knowledgeable. **What problems is GoTo Connect solving and how is that benefiting you?** Currenly I am unaware of a problem that GoToConnect is solving for the company I work for. But whatever it is that they are fixing it will be done correctly the first time. ### 17. I recommend GoTo to all premise-based customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GoTo Connect?** Tech support is the most beneficial aspect of the GoTo platform. They are available 24/7. **What do you dislike about GoTo Connect?** I have found that button programming information will not fully or correctly save. This bug began over a month ago for all our team members and has been reported on multiple occasions. The ability to duplicate programming among a group of phones would be a great way to compensate for lost time. **What problems is GoTo Connect solving and how is that benefiting you?** We use GoTo as an alternative to excessive carrier charges. In almost every case it has saved the customer money. ### 18. A Great Affordable Solution for Connecting with Collogues **Rating:** 4.5/5.0 stars **Reviewed by:** Meagan P. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about GoTo Connect?** Go To Connect's platform is very user friendly and rarely requires any techincal support. Working in Client Services, having a reliable connection system is very important when connecting with collegues and clients. **What do you dislike about GoTo Connect?** Just like any system, there are required system updates and sometimes those can cause problems but once it's up and running, there is no concerns and it almost always functions properly. **What problems is GoTo Connect solving and how is that benefiting you?** Because I work in Client Services, this program allows me to connect with clients and colleagues easily over the phone. They can call me and I can call them and it also integrates well with calendar systems. ### 19. Go to experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kübra A. | Network Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2022 **What do you like best about GoTo Connect?** It has a very useful interface. Audio and video synchronization is quite successful. In addition, it is a great advantage that it can be used via application and web. **What do you dislike about GoTo Connect?** In fact, it is not possible to say a feature that I do not like. It would be much better if there was a more suitable place or method of use for the toolbars on the right while speaking only. **What problems is GoTo Connect solving and how is that benefiting you?** I usually use it in conversations with manufacturers. Screen sharing and speed are quite good, so I like its use. It is a good thing that it is widespread and known by everyone. ### 20. This is a great platform for all of your business needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh L. | Communications Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about GoTo Connect?** It is a one-stop shop for everything. It handles all of our remote and calling needs. **What do you dislike about GoTo Connect?** I have no complaints whatsoever. Everything has worked perfectly. **What problems is GoTo Connect solving and how is that benefiting you?** I have nothing at the moment that needs to be solved or improved. ### 21. Thank goodness we had this service set up before covid! **Rating:** 5.0/5.0 stars **Reviewed by:** Lori L. | Sales/Admin. Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about GoTo Connect?** We set-up this service right before covid hit. This allowed us to continue operating during 'shut down' and kept our company thriving. It's nice not having desk phones / hardware as well. I've had not issues with the set-up and would highly recommend. **What do you dislike about GoTo Connect?** I'm pleased and there really is nothing about the service that I dislike. Every now and then I may need to log off to 'reboot' but that is typical technology and hasn't been an issue. **Recommendations to others considering GoTo Connect:** We have had no issues with the software and are 100% pleased. **What problems is GoTo Connect solving and how is that benefiting you?** It is allowing our staff to work from home at any time. We use teams for intercompany calls but for our customers this is how they reach us and we've had no issues. ### 22. Its a very good platform with a few niggly's **Rating:** 4.5/5.0 stars **Reviewed by:** Dori A. | Technical Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about GoTo Connect?** The Call flow planner is really easy to use and visualize **What do you dislike about GoTo Connect?** The integration of other systems use small application add ons which make it an unclean platform from that perspective **What problems is GoTo Connect solving and how is that benefiting you?** Telephony Communication with Software as a Service ### 23. The Perfect Communication Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Allen C. | Senior Full Stack Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about GoTo Connect?** This program is really simple to utilize and set up. It has a plethora of customizable options and features. Several features are available with the best presentation, which is carefully merged with traditional requirements. This is useful in the workplace. This will assist us in increasing the business earnings! **What do you dislike about GoTo Connect?** GoTo Contact Center does not have as many functions as other apps. They have no free app offered, which may be discouraging to some people. As a result, this product lacks that degree of capability. Users have several worries while dialing and do not supply the best requirements. **Recommendations to others considering GoTo Connect:** This product is recommended for those who do not require a large number of options and a fair level of functionality. As a result, the simple interface is highly engaging and offers a variety of spectacular answers. With the aid of this excellent application, you may interact without difficulty from many locations. **What problems is GoTo Connect solving and how is that benefiting you?** This premium application has various advantages. With the aid of this technology, we may interact with a wide public at the same time. We may also pick the personalization feature, as well as the interface is pretty intriguing. The best thing would be that it is simple to integrate into our systems. I preferred calling the clients rather than emailing them to resolve issues quickly. ### 24. PARKER DAWSON EXPERIENCE ON GTC REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Parker D. | TECHNOLOGY CONSULTING ASSOCIATE , Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about GoTo Connect?** Easy to use User-friendly Great customer support Affordable price Excellent UI Easy to work anywhere in anytime and forward calls to my cell phone **What do you dislike about GoTo Connect?** I can't imagine how i can work without go to connect i haven't find any issue to be disliked **What problems is GoTo Connect solving and how is that benefiting you?** Easy to communicate at any time with customer and family ### 25. Go To Connect **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about GoTo Connect?** Customer service reps are polite and knowledfeable **What do you dislike about GoTo Connect?** The video conference features are sometimes difficult to use for my meeting attendees. **What problems is GoTo Connect solving and how is that benefiting you?** Video meetings ### 26. Mostly, GoTo works fine. A lot of my calls get dropped. Dashboard for admins could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Stuart B. | Donor and Annual Fund Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about GoTo Connect?** GoTo is convenient in terms of being able to have calls go to physical phones, mobile apps, and desktop apps. I like the voicemail forwarding features as well. **What do you dislike about GoTo Connect?** Buggy app, poor dashboard design, tech support is not great. **What problems is GoTo Connect solving and how is that benefiting you?** I am not aware of problems that are being solved. This is a leading question. ### 27. Everything at one place **Rating:** 4.0/5.0 stars **Reviewed by:** Amit J. | Manager - Project Management and Verbatim Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about GoTo Connect?** The thing i like best about this software is that all my business needs are met through all in one cloud phone feature which really helps in organising things in an efficient manner and helps my team members to connect with each other easily. Also it can be customized it as per my needs. **What do you dislike about GoTo Connect?** Everything is good here but performance can be increased for this tool in terms of the speed of connectivity. **What problems is GoTo Connect solving and how is that benefiting you?** It helps in setting a meeting where all my team members can communication on a common platform as well as can do video call if needed. ### 28. GoTo Connect is easy to use and has worked perfectly so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Moses M. | Tussey Mtn. Mulch Landscape Center, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about GoTo Connect?** We like how easy it is to change our phone schedule. **What do you dislike about GoTo Connect?** We have had no issues so far. The phones have worked consistently. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo allows us to use our office number for texting and gives us the phone lines and auto attendant we need. ### 29. GoTo Connect is at the top of my list for IP phone solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Karen C. | E, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about GoTo Connect?** The most helpful thing about GoTo Connect is the ease of use and the clarity you get. It is very versatile for any business, I highly recommend it! Competitors were more expensive and complicated. **What do you dislike about GoTo Connect?** I really cannot say there is anything I dislike about GoTo Connect, it is perfect for our growing business. The only way it could be better is if it would come with a quick start guide for reference. **Recommendations to others considering GoTo Connect:** You really should try this great service, for phone, text and virtual meetings on your computer. You cannot go wrong with GoTo Connect! **What problems is GoTo Connect solving and how is that benefiting you?** The ease of use, ability to get messages even when consumers decide to text rather than call through the system. This makes me more productive and responsive to consumers ### 30. Good product, rough service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about GoTo Connect?** The product works and is great. Phone services are fine. **What do you dislike about GoTo Connect?** The sales and service team are not great. Takes weeks to get resolutions on something that took an hour to actually resolve. Sales closes the deal and then never responds ever again. **What problems is GoTo Connect solving and how is that benefiting you?** Phone services for our team ### 31. An Easy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mark V. | Director of Software Engineering - Sr Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about GoTo Connect?** GoTo Team was very helpful with initial setup and our service has worked without any issues. **What do you dislike about GoTo Connect?** I have not encountered anything to dislike **What problems is GoTo Connect solving and how is that benefiting you?** No Problems which is a nice benefit ### 32. Logins are great **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about GoTo Connect?** We have used this to connect with colleagues and other businesses to discuss ongoing issues and it is usually good with rare interferences or dropped connections **What do you dislike about GoTo Connect?** Once in a while we have issues with sound and video but we think it has most to do with the internet speed we have at the time. I assume most are using a high-speed connection. **What problems is GoTo Connect solving and how is that benefiting you?** We can connect with clients and colleagues, which has helped with communication. We use this weekly and sometimes daily, depending on our needs. I see us using this platform for many uses in the future. ### 33. Great platform **Rating:** 3.5/5.0 stars **Reviewed by:** Sara B. | Freelance Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about GoTo Connect?** It provides a stable connection for our calling system. It also has the ability to record calls which comes in handy. It also handles calls from both local and long distance numbers with ease **What do you dislike about GoTo Connect?** The support can be iffy at best. The phone interface is customizable, which is great, until it has to be rebooted. All the customizations are lost and it's frustrating. **What problems is GoTo Connect solving and how is that benefiting you?** It keeps us from having to use multiple carriers for local and long distance. The app can also be used on cellphones to allow call management while away from the desk. ### 34. amazing experience with GOTO **Rating:** 4.5/5.0 stars **Reviewed by:** arjun g. | project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about GoTo Connect?** It is cost-effective for us. Easy to use and manage our calls, conferences etc. It didn't take us much time to set up, and our team got smoothly familiar with this software. Their customer service also is helpful to us all the time. **What do you dislike about GoTo Connect?** The call queue information is a bit messy; this could be sorted out, otherwise great software to use. **What problems is GoTo Connect solving and how is that benefiting you?** The fact that we can use this software on cell phones and our computers makes it easier to work and travel together. it also has better connectivity and clarity. ### 35. GoTo Connect is wonderful for scheduling Meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Devesh G. | Student Training and Placement Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about GoTo Connect?** GoTo Connect is easy to use and convenient for businesses to schedule meetings or customize and scale the forum when required. GoTo meeting is the best tool you can have to manage all the meetings under one application. **What do you dislike about GoTo Connect?** GoTo Connect sometimes causes glitches, which may cost the business if the meeting link is not working or the server is down due to some other issue. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect is solving our problem of managing meetings and schedules. It helps us customize and scale our events when required. It provides solutions to address all of our meetings. ### 36. It's been terrific over the past 5 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about GoTo Connect?** Very responsive tech support organization. In our research a few years ago looking at other VOIP phone providers, it was the favorable tech support reviews that ultimately made the decision for us. **What do you dislike about GoTo Connect?** Can't say it's a negative, but the system is so feature-rich that we have not found a reason yet to use all of them. **What problems is GoTo Connect solving and how is that benefiting you?** Improved voice quality for a couple of members of our staff was helpful. ### 37. Easy Access from Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Tosha S. | Docket Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about GoTo Connect?** I love that I can answer my work phone from anywhere there is signal. Makes remote working so much easier. Intra-Office calls are easy, transferring calls to a new contact just like you were in the office. **What do you dislike about GoTo Connect?** it will ring on your cell phone even if your in another call **What problems is GoTo Connect solving and how is that benefiting you?** connectivity ### 38. Inconsistent contact management and sync between mobile and desktop **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about GoTo Connect?** Easy to use. Texting from office number is helpful. **What do you dislike about GoTo Connect?** Contact management isn't good. Often loses contacts that were previously synced. The desktop and mobile apps usually do not sync. Favorites dont sync **What problems is GoTo Connect solving and how is that benefiting you?** Simple integration of office number with text and voice increases my efficiency ### 39. GoTo Connect - next gen phone system great for K12 schools **Rating:** 5.0/5.0 stars **Reviewed by:** David O. | Director of Technology and Digital Learning, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about GoTo Connect?** Switching from our old on prem phone system was like entering the 21st century. It has so many new capabilities we didn't have before. The mobile app and software app are a great help. **What do you dislike about GoTo Connect?** We have not run into any real downsides. It does what we need and response from our teachers and staff have been very positive. **What problems is GoTo Connect solving and how is that benefiting you?** We need the ability to make calls from off site for certain situations and not give out our cell phone numbers, and now we can. The mobile app and software app allow this well. It has modern features people wanted too. ### 40. I have a 5 plus years of experience with GoTo Connect. It is easy to use and very reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about GoTo Connect?** I pay significantly less than I do for my mobile phone but have better quality calls. **What do you dislike about GoTo Connect?** Response time to service requests should be improved. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect provides a reliable way to connect to customers. ### 41. Go to Connect in Action **Rating:** 5.0/5.0 stars **Reviewed by:** Sean T. | Software Engineer || Developer || Programmer , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2022 **What do you like best about GoTo Connect?** Simple to use with excellent UI and affordable price tags. Quality CVC, audible VoIP (IP) native calls, screen share, unlimited conversations recording and more. **What do you dislike about GoTo Connect?** We are much thankful to the vendor for great and continuous support. It has improved UI and UX design. **What problems is GoTo Connect solving and how is that benefiting you?** Reliable VoIP native calls. BIM (IRC-style featured) and video conferences. Milestone connectivity. ### 42. Very easy to use and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Lori L. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about GoTo Connect?** Reliability and ease of use. Have connected from all over the world with no issues as long as I have internet. Also easy to transfer files. I have only used the VPN as a "competitor" so I cannot really say how they compare to others in the market. **What do you dislike about GoTo Connect?** Can't think of anything that I dislike. Never really had an issue over 16 years. **What problems is GoTo Connect solving and how is that benefiting you?** It as mentioned above, allows me to login from anywhere in the world. I am able to do payroll, etc. anywhere, anytime. I can also connect to solve problems easily. Our VPN is not as reliable. ### 43. The last time I review for G2 **Rating:** 5.0/5.0 stars **Reviewed by:** Joe W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about GoTo Connect?** Goto Connect is highly configurable to meet the requirements of any business. The auto-attendant dial plans can be setup easily to match the inbound call flow needs of every department and business team. **What do you dislike about GoTo Connect?** In the 5 plus years I've been using Goto Connect, I can truly say that I haven't had any dislikes with the service. **What problems is GoTo Connect solving and how is that benefiting you?** Goto Connect makes it possible for my small business to have the features of a corporate PBX without the high cost of complex hardware. My team can stay connected whether they are working from home, on the road or in the office. ### 44. GoTo Meeting **Rating:** 4.5/5.0 stars **Reviewed by:** Jim C. | Managing Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about GoTo Connect?** We really find GoTo Meeting easy to use internally as well for our client, espeically for frequent vido conference calls. **What do you dislike about GoTo Connect?** There really isn't anything that we dislike given the ease of use of their application. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Meeting makes our day to day communications between our several offices and with our clients, so much easier. ### 45. Great distributed teams solution **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Manager - Innovation Development & Technology Integration, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about GoTo Connect?** Great solution for distributed teams who need the capacity to transfer calls to other team members without giving out their personal phone numbers or extensions. The mobile app allows the business number to both receive and transfer incoming calls as well as texts. The phone tree options are also easy to set up and change at need, both screening out incoming telemarketer calls without wasting a human's time and providing a way to route incoming calls to the right person without giving extensions or personal numbers. **What do you dislike about GoTo Connect?** Having to press 1 to accept an incoming call after seeing the callerID show it is a GOTO call in order to be connected can be a bit annoying. **Recommendations to others considering GoTo Connect:** Use the desk phones for those who work at a desk, and the mobile app for those who work remotely. **What problems is GoTo Connect solving and how is that benefiting you?** Functionality of a traditional phone exchange for fully distributed teams with no central office. Quick and easy setup that doesn't require you to choose exclusively either a desk phone/landline or a mobile, but allows both to ring simultaneously so we can answer on the most convenient device at any given moment. ### 46. clear and stable phone call talk quality, convenient dial process and various services. **Rating:** 5.0/5.0 stars **Reviewed by:** Lily C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about GoTo Connect?** convenience， cost effecitive, could be charged according to the service you use, not a whole big package **What do you dislike about GoTo Connect?** The sound when the phone call connected always scares me and I can not delete it **What problems is GoTo Connect solving and how is that benefiting you?** landline, make company contact way more formal ### 47. It's been very useful and friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Lizbeth A. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about GoTo Connect?** it is very helpful, easy to use and totally recommend it. Thank you, I really appreciate this type of tools for my business and personal life. It makes it easier **What do you dislike about GoTo Connect?** I would say that just one thing is that I diislike.... you have to create an account and I usually forget my passwords haha. But other than that, It has been great. **What problems is GoTo Connect solving and how is that benefiting you?** it has been solving the problem of connectivity, calls and getting connet with my clients, employees and much more. basically I am more connected now, all time, everywhere ### 48. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Karen T. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about GoTo Connect?** The ability to work from anywhere and forward calls to my cell phone **What do you dislike about GoTo Connect?** Support isn't the easiest I've ever used **What problems is GoTo Connect solving and how is that benefiting you?** We are able to work from anywhere and not miss calls ### 49. Smoothest implementation ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan W. | Projects manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about GoTo Connect?** Very robust, but easy to navigate and manage the PBX **What do you dislike about GoTo Connect?** We have not experienced any downsides at all. **What problems is GoTo Connect solving and how is that benefiting you?** Very accessible support, very knowledgeable support staff. ### 50. Solid VoIP platform with very poor support **Rating:** 4.0/5.0 stars **Reviewed by:** Evan M. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about GoTo Connect?** GtC is easy to use and has a pretty simple webadmin UI. Generally speaking, I can turn dialplan over to a nontechnical person and they can figure it out. The price is competitive and overall it's easier to use. **What do you dislike about GoTo Connect?** The mobile app is pretty laggy and sometimes crashes. This could just be my cell phone but I'd like to see some performance improvements. It would also be nice if VM to email was on by default. **What problems is GoTo Connect solving and how is that benefiting you?** GtC allows our staff to work remotely and shield cell phone numbers when on call, preventing clients from calling back cell phones directly. This has resulted in better overall service. ## GoTo Connect Discussions - [I](https://www.g2.com/discussions/goto-connect-i) - 2 comments, 1 upvote - [will be very helpful get the addons for mozilla or chrome](https://www.g2.com/discussions/27469-will-be-very-helpful-get-the-addons-for-mozilla-or-chrome) - 1 comment, 1 upvote - [The Call prompter](https://www.g2.com/discussions/the-call-prompter) - 2 comments, 1 upvote - [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) - 2 comments, 1 upvote - [How Good Is Jive’s Uptime?](https://www.g2.com/discussions/reliable) - 1 comment, 1 upvote - [View GoTo Connect pricing details and edition comparison](https://www.g2.com/products/goto-connect/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-06-30+13%3A51%3A01+-0500&secure%5Bsession_id%5D=c018380d-6125-4941-a46f-8eaa56056479&secure%5Btoken%5D=b9db9abfbb7d4ca4317bfea4232062532d9341792fdc6ccdc3f9a9825dd47d19&format=llm_user) ## GoTo Connect Integrations - [Calendly](https://www.g2.com/products/calendly/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CRMOne](https://www.g2.com/products/crmone/reviews) - [DriveCentric](https://www.g2.com/products/drivecentric/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Purple](https://www.g2.com/products/purple/reviews) - [Tekion](https://www.g2.com/products/tekion/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## GoTo Connect Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Documents** - Editing - Document Signature - Storage **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing ## Top GoTo Connect Alternatives - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - 4.1/5.0 (243 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,361 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,535 reviews)