--- title: GoTo Connect Reviews meta_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1415 reviews by the users' company size, role or industry to find out how GoTo Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1415 scale: '5' date_modified: '2026-06-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # GoTo Connect Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,415 ## About GoTo Connect GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ## GoTo Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of GoTo Connect, streamlining communication and enhancing productivity effortlessly. (128 reviews) - Users appreciate the **responsive customer support** of GoTo Connect, ensuring timely assistance and issue resolution. (46 reviews) - Users value the **reliability** of GoTo Connect, experiencing seamless communication without any glitches over three years. (44 reviews) - Users enjoy the **easy setup** of GoTo Connect, facilitating quick implementation and intuitive use for everyone. (40 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, enhancing navigation and efficiency for seamless communication. (34 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, making communication and management seamless and efficient. (33 reviews) - Efficiency (32 reviews) - Users find the **technical support very helpful** , appreciating prompt assistance and versatile call options across devices. (32 reviews) - Setup Ease (32 reviews) - Communication (31 reviews) **What users dislike:** - Users often face **call issues** , particularly with limited functionality and difficulties in contact during account setup. (30 reviews) - Users often face **significant limitations** with GoTo Connect, including a cumbersome mobile app and challenging setup processes. (20 reviews) - Users are frustrated by the **limited features** of GoTo Connect, impacting usability and integration with other tools. (19 reviews) - Users report **lacking customer service** , facing significant delays and unresolved issues with GoTo Connect support. (18 reviews) - Users report experiencing **inconsistent and unhelpful customer support** , making it challenging to resolve issues efficiently. (17 reviews) - Users find the **complex processes** of GoTo Connect challenging, especially when generating reports and managing user features. (16 reviews) - Users find **navigation difficult** in GoTo Connect, making it cumbersome to manage call queue information effectively. (14 reviews) - Phone Issues (14 reviews) - Difficult Setup (13 reviews) - Lack of Intuitiveness (13 reviews) ## GoTo Connect Reviews ### 1. Best Voip phone solution yet **Rating:** 5.0/5.0 stars **Reviewed by:** Phil S. | Director of Business Development , Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about GoTo Connect?** I enjoy the flexibility of getting my calls no matter where I am, whether on my phone, computer while at my desk or in my vehicle. GTC is there with me. **What do you dislike about GoTo Connect?** I don't have any dislikes. A little more robust SMS functionality might be excellent. **What problems is GoTo Connect solving and how is that benefiting you?** A diverse working team in multiple states and timezones. Connecting our communications. ### 2. Go To Connect - the best solution **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about GoTo Connect?** Go To Connect is my communications one stop. We have the phones at the office. We can then use the phones on our laptops, tablets, and cell phones. We can virtually be "never out of the office." We also love the video conferencing Go To Connect. This product works better than any other platform, and our customers love it. None of their products require a lot of bandwidth so they can be used in almost any environment. Go To Connect has changed the way we communicate. **What do you dislike about GoTo Connect?** We have not found anything that we dislike about Go To Connect. **What problems is GoTo Connect solving and how is that benefiting you?** The main problem this solved was having multiple numbers for people to contact us. Now they dial one number, and it follows us. ### 3. From my experience, GoTo works fairly well, but it has quite a few bugs. **Rating:** 3.0/5.0 stars **Reviewed by:** Cameron H. | Setter Verification Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about GoTo Connect?** Go to makes it easy to access previous calls and review data regarding the amount of calls and duration of calls. **What do you dislike about GoTo Connect?** GoTo tends to glitch out and stop working at times. It's also difficult to set up the audio properly. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect recently updated its system, and it is now easier for my team to view the queue activity. This makes it easier for team members to work remotely. ### 4. GoTo Connect - It connects us without setting any boundaries. **Rating:** 4.0/5.0 stars **Reviewed by:** osho j. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about GoTo Connect?** I can't emphasize enough how important GoTo Connect has been for me in staying in touch with my colleagues. It's one of the best software platforms I've come across and has helped me immensely with my work. I can stay in touch with my office easily and share essential files without trouble. **What do you dislike about GoTo Connect?** Although GoTo Connect has its flaws, such as the occasional call-off or bug/error, I find that its features outweigh its downfalls. In particular, I love how it has software to handle organization for meetings. This has been a lifesaver for me in terms of keeping everything in one place and avoiding any potential issues that could pop up. **What problems is GoTo Connect solving and how is that benefiting you?** I highly recommend GoTo Connect to anyone looking for an easy way to streamline their business and make their work easier. Since implementing this new software, our lives have become much more accessible. We used to spend so much time trying to arrange conference calls and setting up hours and holidays, but now the software does it all for us. ### 5. Excellent Web Based Telecommunications Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** stephanie A. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about GoTo Connect?** I like how easy GoTo's interface is to use. How seamless it works across devices. How simple it is to customize every aspect of your account to suite the needs of your customers and your business. **What do you dislike about GoTo Connect?** There is not much that I dislike. The platform is never down. Customer service is prompt to answer any questions or issues that arise (which is rare). The pricing is very affordable. **What problems is GoTo Connect solving and how is that benefiting you?** We did have an issue with our business number showing up as "spam" when we were calling out, but GOTO provided us with the information we needed and helped us get it taken care of very quickly. ### 6. Great for business flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about GoTo Connect?** I like the mobile app as it allows me to be able to answer the office phones when I am working from home or out running office errands. It provides flexibility and keeps me connected to the business. This was not something we really worried about pre COVID but would not change back as it has made the office run much smoother and the audio is just as clear as a traditional landline. **What do you dislike about GoTo Connect?** On occasion there are times when I have audio or microphone issues but this is typically rare. I have had a couple of times where there was apparently a system wide issue where we were unable to receive calls but it was quickly addressed and fixed causing minimal issues. **What problems is GoTo Connect solving and how is that benefiting you?** Using the GoTo Connect service has allowed me the flexibility to continue office work from anywhere whether it be working from home or while I am out of the office for whatever reason. This helps to aleviate any down time or long periods where the phones go unanswered like it used to be when we had a traditional landline tying us to the office. ### 7. Inexpensive Virtual Phone System **Rating:** 4.5/5.0 stars **Reviewed by:** Dick R. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about GoTo Connect?** It's inexpensive and fairly easy to use. **What do you dislike about GoTo Connect?** Support was a bit of a stumble at first but it has gotten much better. **What problems is GoTo Connect solving and how is that benefiting you?** Keeps my cell number private so that it's easier to screen unwanted solicitors ### 8. Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Nichol S. | Reiki Master, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about GoTo Connect?** This product is pretty straight forward and user friendly. **What do you dislike about GoTo Connect?** It takes a little longer to load than I think it should. **What problems is GoTo Connect solving and how is that benefiting you?** It helps me to make my calls and do warm transfers to my teammates. ### 9. Easy to use and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about GoTo Connect?** GoTo Connect is easy to use and reliable. **What do you dislike about GoTo Connect?** As a user, it's hard to even say that I dislike anything about Goto Connect. **What problems is GoTo Connect solving and how is that benefiting you?** It enables me to speak with customers and enables our team to have call queues and other features. ### 10. Strong comunication **Rating:** 4.5/5.0 stars **Reviewed by:** Annabeth M. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2022 **What do you like best about GoTo Connect?** I like GoTo because it's so easy to communicate with other people. It has so many tools that can be used to improve communication and it provides an easy VOIP service that works flawlessly and allows us to have a stable phone and chat system. I also like other tools GoTo offers such as the meeting and webinar solutions, which improve our relationships with clients and have many features such as the drawing tools that make our experience better. I also like that we can record calls and save them with great quality. It's multi-functional and versatile, and it's great for keeping track of analytics and communicating effortlessly. **What do you dislike about GoTo Connect?** I haven't found anything to dislike about GoTo Connect. It has a wide range of tools and it works perfectly as we expected, and it also continues to improve and add even more great features to its service. **What problems is GoTo Connect solving and how is that benefiting you?** The main benefit this software has given us is the big improvement in our communication within our team and clients. Having a phone service that works with just having an internet connection and it's fully packed with powerful tools that make every call so interactive and intuitive makes this software so helpful. For us, it got rid of all the annoying hardware that we had to update continuously and it saves us so much time while also providing great audio and video stability even on a bad network. It's been great for communicating with clients and closing our deals, which is an important part of the progress of our sales. It creates a strong bond between business and client. ### 11. GoTo Review **Rating:** 4.5/5.0 stars **Reviewed by:** Shana B. | Development and Resource Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about GoTo Connect?** Our office switched our phone system to GoTo approximately 1.5 years ago. Our office loves the fact that we can text clients on their cellular devices, as well as the internal messaging function. GoTo has constantly made changes and improvements since we started with them and they listen to feedback that we give them to make the application better and more user-friendly. Support is available to assist whenever the need might arise, and their website has tons of helpful information. **What do you dislike about GoTo Connect?** At times the web application gets "stuck" and needs to be Refreshed, which only takes about 15 seconds for it to reload. **What problems is GoTo Connect solving and how is that benefiting you?** GoToConnect is our phone provider, so it is essential to our business. If we have issues, we address them with our company representative to look for solutions or possible updates to the program. ### 12. Experience the best communication software- GoTo Connect! **Rating:** 4.0/5.0 stars **Reviewed by:** oshi j. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about GoTo Connect?** GoTo Connect has been proven to be the best communication software out there. The best thing about GoTo Connect is that it lets you connect with others without any hassle and you can share important documents with your team. I like this software as it is designed to be easy to use, and you can quickly get in touch with anyone from anywhere. **What do you dislike about GoTo Connect?** Although GoTo Connect is the best tool to use, there are a few things I dislike about it. For first-time users, it might be a little challenging to learn. And you might face little restrictions also. However, these restrictions are made to ensure that users get the best experience with GoTo Connect. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has been a lifesaver in staying connected with our team members. We can easily share files and communicate with one another no matter where we are. Additionally, we've managed online meetings without any issues - it's been a total game-changer for our company culture and how we operate on a day-to-day basis. This makes it easy to manage things online and continue working together seamlessly as if we were all in the same room! ### 13. Looking forward to discovering all the features! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about GoTo Connect?** Clearly, it's videoconferencing. That is the main driver. We are newer users and are just exploring the features. But we like the ease of use. We have past experience with the voice offerings and they have been really good for us. The final bonus is administration. It's not hard to set up and/or modify settings. **What do you dislike about GoTo Connect?** Learning curve. This is NOT a problem with GoTo Connect. It's merely that management (like me) and staff gets frustrated at having to deal with new "learnings." But if you want the features, you gotta do the work. **What problems is GoTo Connect solving and how is that benefiting you?** We think that simple face-to-face videoconferencing is a problem-solver. Most of our needs are about consulting with a single client. Not so much for team conferences. Also, you may have solved our "multi-platform" problem. We mainly use laptops and desktops but need the app on smartphones, too. ### 14. Works great on the desktop the mobile apps texting could use improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about GoTo Connect?** Being able to look back at old calls, and texts **What do you dislike about GoTo Connect?** Sometimes the connection strength isn't the best, and it affects calls also, the text features stop working on the mobile app sometimes **What problems is GoTo Connect solving and how is that benefiting you?** It allow me to call from a company number, that is monitored ### 15. GoTo Connect has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan W. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about GoTo Connect?** Our move to GoTo Connect has been fantastic! The transition from a landline system was both economic and seamless. While these two factors alone would have justified the move, the fact that we are now utilizing a far better phone system with more features further explains the switch. These, coupled with a highly knowledgeable and friendly Customer Service staff, make our decision all the more sound. **What do you dislike about GoTo Connect?** There is very little to dislike. The only possible dislike has nothing to do with GoTo Connect, that being any internet downtime, i.e., storms, equipment malfunctions, etc., caused or incurred by your internet provider. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has provided our company with a much-improved phone system at almost half the price we were paying. ### 16. Great platform for inside sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about GoTo Connect?** Integrates nicely with our CRM, and has all the necessary features for a sales organization. **What do you dislike about GoTo Connect?** We have been very pleased with the service. Nothing to grumble about. **What problems is GoTo Connect solving and how is that benefiting you?** We moved from an old school phone system to this, an integrated phone system for a fraction of what we were paying before. ### 17. Amazing tool GoTo **Rating:** 4.5/5.0 stars **Reviewed by:** Shyam S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about GoTo Connect?** Since GoTo Connect was still called Jive, we have used it more frequently to meet our VoIP demands. We are a busy practice that receives thousands of calls each week, leading to hundreds of missed calls. With GoTo, we created a better dial plan that places calls in the right lane as soon as they come in and enables us to answer every call immediately instead of having callers receive a busy signal. The number of missed calls that need to be returned each week has decreased due to our use of call queues to keep callers on the line. **What do you dislike about GoTo Connect?** There is nothing much I have experienced yet to dislike. **What problems is GoTo Connect solving and how is that benefiting you?** The customer service is always friendly and helpful. If you have any issues, they are quick to help and resolve them as soon as possible. Without learning complicated software, I self-taught the basics within a few minutes. Features description: - Straightforward layout makes it easy to find everything without hours of clicking around. The product has everything ### 18. Amazing For Team Calls and Collabs **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu D. | Web developer intern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about GoTo Connect?** 1. It is so cheap that it fits into the user's budget and significantly outperforms others. 2. It is also simpler to use and adapt to any device, laptop, or mobile device. 3. We can also communicate with people in meetings via chat on this platform and share our presentations and PPTs on our displays using Screen Sharing. 4. It includes a recording feature for added security which is much needed. **What do you dislike about GoTo Connect?** I have nothing to dislike about GoTo Connect. Everything appears to be for me, and I am pleased with its use. **What problems is GoTo Connect solving and how is that benefiting you?** 1. It connects our clients and developers online, allowing us to see and interact with one another while also sharing our thoughts, ideas, and creativity via the goto connect platform. 2. In addition, while working on a client project, our developer team uses this platform to collaborate and communicate, which saves them time and money for travelling to physicallocations. ### 19. The Easiest Way to Connect **Rating:** 3.5/5.0 stars **Reviewed by:** Lauren M. | Co owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about GoTo Connect?** I like that you can keep your existing numbers (no need to purchase 800s etc.) and can work from right out of your browser; they also offer tons of phone options so, there are more intricate and more simplistic (thus cheaper) for smaller businesses with smaller needs. Because it's browser-based, it's easier to get good quality regardless of participants' connections. **What do you dislike about GoTo Connect?** Honestly, it's SO easy to buy voIP phones in liquidation that I wish it would plug and play with those vs. having to use the ones on their website ... would just cut expenses and allow us to work with old cisco phones etc. that we're already familiar with / ease learning curve. **What problems is GoTo Connect solving and how is that benefiting you?** We just prefer to have a more professional method than google meet / zoom / google phones etc. and it helps remote workers take calls, attend meetings, etc. apart while stil streamlined in process and helps reallocate that phone burden across the team. ### 20. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha L. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about GoTo Connect?** Good connectivity. Really good quality sound. There customer service is the best. **What do you dislike about GoTo Connect?** Well so far nothing that I have not like. Everything is great well just when you delete some IDs or number make sure they are deleted or will get charged for that IDs as well **What problems is GoTo Connect solving and how is that benefiting you?** Goto has upgrade a lot there texting experience and the instant calling facilities and many new features like voice recording and all. ### 21. GTM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Arielle B. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2022 **What do you like best about GoTo Connect?** The video conferencing is the best plus we use the record feature all the time, Sometimes I wont catch certain conversations or slides, and i can refer back to the team recording. **What do you dislike about GoTo Connect?** Sometimes we have recording issues, and it can be annoying to locate the file or even find the file on the computer.I will tro to locate the file on the actual GoTo site and the video wont be there. **What problems is GoTo Connect solving and how is that benefiting you?** Customer support will reach out to me via email and there was an instance where i called customer service since it was very important to get this recording and support was kind enough to help. ### 22. Excellent for Fully Remote Office **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about GoTo Connect?** Everything runs seamlessly in the background. Easy to update and edit. **What do you dislike about GoTo Connect?** Sometimes it would be beneficial to have a live person answering our phones, but that is not a fault of the system. GoToConnect does just what it is supposed to **Recommendations to others considering GoTo Connect:** We use this in the simplest of forms, where our main number transfers directly to individual cell phone numbers rather than extension numbers. **What problems is GoTo Connect solving and how is that benefiting you?** We can still have a central phone number even without a receptionist or even an office. ### 23. Amazing quality and stellar customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos E. | Senior Wholesale Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about GoTo Connect?** Web app for calling and answering calls. The ability to records tour calls and also send messages, and also the fact that a web app is available with all kids of features **What do you dislike about GoTo Connect?** Calls sometimes do not ring, and I have to contact support about that. **What problems is GoTo Connect solving and how is that benefiting you?** The ability to have business phone service without the needs for expensive and bulky phone equipment. ### 24. I’ve had a great experience using Goto Connect **Rating:** 5.0/5.0 stars **Reviewed by:** MICHELE T. | Accounts Payable Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about GoTo Connect?** It's very easy to understand and operate. There are a lot of features. You can call, message, video chat, whichever you prefer, even away from the office. It acts like your personal assistant. It also is like having a call center for yourself and your business. The tools are easy to find and understand. **What do you dislike about GoTo Connect?** It can take some getting used to if you aren't a computer wiz! It's where the tools and features are located and how they are setup that can be confusing. And there's a lot of them! I wish it had an in depth tutorial that makes you click on things before you can move forward. It can be overwhelming because there's so many functions. Needs better explanations of how and why to use the features. **What problems is GoTo Connect solving and how is that benefiting you?** It is helping when you're away from your desk and still need to get calls. It helps with customer retention. It helps me stay organized. I have better record keeping. ### 25. it's okay **Rating:** 4.0/5.0 stars **Reviewed by:** Roy N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about GoTo Connect?** I like the design on the application. Where the buttons are and what they do is easy to figure out. **What do you dislike about GoTo Connect?** Not easy to block numbers. Using just the softphone is also not easy to setup. Very limited knowledge base. **What problems is GoTo Connect solving and how is that benefiting you?** Honestly I would rather not have a desk phone. Just a softphone. ### 26. Everything we need for a 3 person team **Rating:** 5.0/5.0 stars **Reviewed by:** Andy B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about GoTo Connect?** Our phone number is forwarded to our scheduling service. This service picks up any missed calls allowing our customers to leave a message while receiving an automated text message from us. From the app or web interface, I can manage everything. Helps us a lot with our small business so that we can grow. **What do you dislike about GoTo Connect?** Once in a while, my return text messages to customers do not go thru or do not show up on my phone for a bit, leaving me wondering if the text went thru. **What problems is GoTo Connect solving and how is that benefiting you?** I have no other issues to resolve currently. The benefit of have a centralized place to handle and go through all my calls has been a time saver. ### 27. Grasshopper VoIP System **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about GoTo Connect?** I enjoy the easy-to-use platform of the iPhone application and the desktop options. It was easy to set up and start using the system right away. Also, setting up the greeting was not hard to complete. **What do you dislike about GoTo Connect?** Not set in Canadian dollars for Canadian customers. Also, it would be nice to be able to set up the payments for the system through Pre-authorized Debit to not worry about making credit card payments. **What problems is GoTo Connect solving and how is that benefiting you?** Making an on-the-go phone system for my business is the best option over the cost needed to purchase multiple phone lines and phones to accomplish the same outcome for service. ### 28. Has a learning curve **Rating:** 3.0/5.0 stars **Reviewed by:** Rahul R. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about GoTo Connect?** First of all, GTC is fairly lightweight and easy to get started for attendees. They can use social logins and get started. The presenter side has a bit of a learning curve. Also, although it has multiple integrations, it has not as many integrations as Zoom. It has better pricing than Zoom. **What do you dislike about GoTo Connect?** If you get stuck, getting through the support team can be a bit of a challenge. Sometimes the call quality is also not good. I experienced a lag in some cases. I want to persist call recordings within GTC just like Zoom does. **What problems is GoTo Connect solving and how is that benefiting you?** I used it for running a few webinars. It was fairly easy to get started and as I said that attendees did not have much issues getting onboard. Except for the lags and some time that I had to spend learning it, the rest of the product features were fine. ### 29. Perfect for the small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about GoTo Connect?** Perfect for small businesses who want a presence in a particular area code, but don't want the expense of multiple landline numbers. Entry into a new area is as simple as a few clicks for an additional number - and deciding to leave a market (delete a number) is just as painless. **What do you dislike about GoTo Connect?** No downsides so far, this is perfect for us. The initial setup with voicemail and forwarding took some tinkering, but once it was set up it's been great. **What problems is GoTo Connect solving and how is that benefiting you?** Grasshopper is a low cost way to enter various markets (have an an 800 number) that is perfect for small business or the solo consultant. Having a number with the local prefix is still seen by many as a legitimatizing feature for a business number, and Grasshopper is an affordable way to do that. ### 30. Go To is my go-to **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey H. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about GoTo Connect?** I like the ease of the user interface and how simple it is to set up and train collegues **What do you dislike about GoTo Connect?** I really do not have anything negative to say I have not encountered a problem with this program **What problems is GoTo Connect solving and how is that benefiting you?** It is solving basic connect issues that we faced while we were trying to have meetings remotly ### 31. Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** PJ C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about GoTo Connect?** Easy to use Cost effective/efficient Easily integrates with VOIP and CELL phone I can read voice mails in addition to listening to them I can text easily via Grasshopper on my laptop and or my cell phone **What do you dislike about GoTo Connect?** I say it's easy to use but does require some learning in regards to some features. **What problems is GoTo Connect solving and how is that benefiting you?** Ease of Access and Using Grasshopper for VOIP is excellent. It was easy to port my phone # to Grasshopper and I love being able to add calls to a blocked number list. I get a LOT of SPAM calls even though my number is on the DO NOT CALL List. The number is a business phone and if I had to answer each call myself I would not get anything else done throughout the day. With this product I can screen calls, listen to voice mail OR READ the voicemail, block calls, receive texts and respond to texts. ALL from my laptop. It is also connected to my personal cell so I can see when calls come in and answer on my phone or read texts on my phone in addition to my laptop. ### 32. Best service ever **Rating:** 5.0/5.0 stars **Reviewed by:** Danny T T. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about GoTo Connect?** GoTo has an onboarding team and they were phenomenal... I had a point of contact and they stayed with us the whole time and made it easy **What do you dislike about GoTo Connect?** Nothing. I will say RingCentral's phone app is a little better, but GoTo is improving it each month and it is still very good. **What problems is GoTo Connect solving and how is that benefiting you?** Ring Central had the worst service ever. My team is growing, & our needs are changing. GoTo has stepped up, and provided options and support to make it happen. ### 33. GoTo Connect **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie H. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about GoTo Connect?** HAving the freedom to log in to our reservation system from my cell. Makes moving from location to location a breeze! We never have to miss a call. **What do you dislike about GoTo Connect?** I wish the new supervisor interface was easier to use in seeing who is on line. Also to be able log stations off. **What problems is GoTo Connect solving and how is that benefiting you?** Having multiple locations available at one time. ### 34. Easy to use and amazing support staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali B. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about GoTo Connect?** Very easy to use, and you can get immediate assistance if you need any help. **What do you dislike about GoTo Connect?** Limited choice of compatible headset products. **What problems is GoTo Connect solving and how is that benefiting you?** Call tracking, analytics and transcription of voicemails make our job easier and increase patient satisfaction. Cloud based system makes it easy to address business needs wherever you are during emergencies and natural disasters. ### 35. MY EXPERIENCE HAS BEEN VERY GOOD. IT'S USER-FRIENDLY AND ADDRESSES THE NEEDS OF OUR ORGANIZATION. **Rating:** 4.5/5.0 stars **Reviewed by:** Donna R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about GoTo Connect?** IT IS USER-FRIENDLY, I CAN TRACK CHARGES AND PAYMENTS. **What do you dislike about GoTo Connect?** IT DOES NOT TELL ME WHEN THEY HAVE CHARGED MY ACCOUNT AND SEND A RECEIPT! **What problems is GoTo Connect solving and how is that benefiting you?** I LIKE HAVING ALL MY VOIP PROCESSES IN ONE APPLICATION. ### 36. Great Product for an appealing Price! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | VP, Information Technology & Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about GoTo Connect?** It is very easy to manage the PBX, we were able to handle everything with very little training. We saved over $4000.00 a month compared to vonage. The features are much better than vonages as well. **What do you dislike about GoTo Connect?** My only issues are that the windows desktop is lacking in features for Call Center users, mostly the fact that they have to be stuck at their desk to answer the phone since there is no tap-to-answer feature with their headset. I also don't like that it does not reconnect when you wake your computer from sleep on the desktop app. These are not that big of a deal. **What problems is GoTo Connect solving and how is that benefiting you?** We were able to replace OneRing SIP trunks and save thousands each month. We also replaced every land line with adapters, which also saved a substantial amount of money. ### 37. GoTo is the GoTo app every business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Toni G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about GoTo Connect?** The ability to add contacts, send sms text messages and reply. **What do you dislike about GoTo Connect?** Having the ability to syn with other applications. **What problems is GoTo Connect solving and how is that benefiting you?** I believe they are addressing new ways to interact with other applications and new technolgy. ### 38. Great reliable Communications Systems **Rating:** 5.0/5.0 stars **Reviewed by:** fernando m. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about GoTo Connect?** Its reliability and a seamless user experience. **What do you dislike about GoTo Connect?** So far I do not dislike anything. Every has worked as expected. **What problems is GoTo Connect solving and how is that benefiting you?** Receiving the portability of my business phone line and providing hard and softphone solutions with great expansion options. ### 39. Satisfied using this platfrom **Rating:** 4.5/5.0 stars **Reviewed by:** Arya G. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about GoTo Connect?** The auto-attending or auto-answering call feature is impressive in goto connect software. The easiest way to make your business calls very quickly. One of the best cloud-based calling systems for all small and medium-sized businesses. **What do you dislike about GoTo Connect?** There is no voice command calling feature introduced till now in this software; it should be done quickly to improve the software more. The connection during phone calls is patchy several times. **What problems is GoTo Connect solving and how is that benefiting you?** The software has saved us from leaking our company's personal contact information from other fraudulent organization. Being able to arrange and schedule online meetings, conferences and all easily. ### 40. Great Business Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about GoTo Connect?** I love the reporting to see how my reps are performing and the ability to listen to calls. **What do you dislike about GoTo Connect?** I currently don't have any dislikes about Goto Connect. **What problems is GoTo Connect solving and how is that benefiting you?** The reporting has given us insight into how our reps are performing. It has also given the data to reduce our hours based on call history. ### 41. Poor Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Calvin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about GoTo Connect?** My overall experience was not good, but it worked. **What do you dislike about GoTo Connect?** The customer service and support was less than acceptable. **What problems is GoTo Connect solving and how is that benefiting you?** They created more than they were able to solve! ### 42. Good Product, Good Price **Rating:** 4.5/5.0 stars **Reviewed by:** Pete T. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about GoTo Connect?** We are a small recruiting firm and we were able to get a system that was tailored to our needs for a good price. **What do you dislike about GoTo Connect?** It was a bit confusing at first to figure out what we needed, but after that everything was straightforward. **What problems is GoTo Connect solving and how is that benefiting you?** They are part of our communication solution. ### 43. GoTo is easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Ali B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2023 **What do you like best about GoTo Connect?** It is really easy to use. Calling and receiving a call is simple. **What do you dislike about GoTo Connect?** There is a little bit lagging in calling. **What problems is GoTo Connect solving and how is that benefiting you?** We use goto to contact customers which goto make it is easy, but still has a room to improve ### 44. GoTo Provides a great service for all size businesses. **Rating:** 4.5/5.0 stars **Reviewed by:** Nelson N. | President & Wealth Management Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about GoTo Connect?** Placing calls, and setting up meetings and webinars are easy to do. The mobile app helps to stay connected when out of the office. **What do you dislike about GoTo Connect?** There seem to be technical issues pretty often. I haven't been affected by most of them but they seem to pop up on a regular basis. **What problems is GoTo Connect solving and how is that benefiting you?** They provide a complete phone system for my business that allows me to stay in contact with clients and host webinars and virtual meetings. ### 45. Best Service & support ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Danny T. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about GoTo Connect?** Hard to say.. I like so much... the back-end interface is super easy to use and allows many configurations and fast modifications. Support is phenomenal and fast! **What do you dislike about GoTo Connect?** The mobile app has its quirks, and the desktop app has to be restarted fairly often, and it is clunky to do so. Still, I am happy enough with it as it is now. **What problems is GoTo Connect solving and how is that benefiting you?** I have a fast-changing team of sales people with 4 offices... moving people around to different desks and offices is super easy for resetting desk phones. ### 46. Excellent service that we've had for years. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy L. | Director of Information Technology & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about GoTo Connect?** We've been thrilled with the excellent uptime that GoTo Connect has along with the applications that allow us to unify virtually all of our communications platforms. **What do you dislike about GoTo Connect?** I do wish it was cheaper per line, but for the quality of service, it is very competitive. We've been customers for many years but I'd like to see some kind of loyalty program out there for clients. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo connect allows us to have less staff downtime since it's so easy to route calls. Allowing texting to the same numbers has been a huge benefit for our employees that don't want to give out their cell phone numbers. The softphone works fantastic with Bluetooth headsets. ### 47. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about GoTo Connect?** I can answer calls at my desk and softline at the same time. **What do you dislike about GoTo Connect?** It was difficult to start a meeting with someone that wasn't on my contact list. **What problems is GoTo Connect solving and how is that benefiting you?** The cost of providing service to our clients. ### 48. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about GoTo Connect?** It is cool to have a tool where I can make calls and text; it is very easy to use. **What do you dislike about GoTo Connect?** Sometimes calls sound low, but I have nothing else to criticize. **What problems is GoTo Connect solving and how is that benefiting you?** It is helping me to contact clients in very different ways. ### 49. Best tool for connecting with people through webinars **Rating:** 5.0/5.0 stars **Reviewed by:** Akansha G. | Graphics Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about GoTo Connect?** This platform is accessible through mobile phones, tablets, laptops, and computers without any issues. The connectivity over the call is perfect; no destruction is during the call. The VoIP conversation with managers and clients is a fantastic feature of this software. The best part of this platform is remote access to all your systems. **What do you dislike about GoTo Connect?** The reports generated and created through this platform are sometimes not accurate or suitable. Also, it has been seen that the software does not automatically get connected to the internet whenever we start the system after sleep mode. **What problems is GoTo Connect solving and how is that benefiting you?** Greatly helping in managing and scheduling meeting calls and webinars. This software can customize all our meetings according to our requirements. It has greatly helped us in conducting meeting remotely on time and in the best way. ### 50. User Friendly and Ideal for Client Focused Industry Work **Rating:** 5.0/5.0 stars **Reviewed by:** Shondra H. | Bodily Injury, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about GoTo Connect?** The caller ID function and access to voicemail. You also have a Do Not Disturb option which is really beneficial **What do you dislike about GoTo Connect?** No real negatives. Perhaps it would be helpful to have an automatic delete funtion after 25 calls **What problems is GoTo Connect solving and how is that benefiting you?** Keeping track of repeat callers and showing productivity in real time ## GoTo Connect Discussions - [I](https://www.g2.com/discussions/goto-connect-i) - 2 comments, 1 upvote - [will be very helpful get the addons for mozilla or chrome](https://www.g2.com/discussions/27469-will-be-very-helpful-get-the-addons-for-mozilla-or-chrome) - 1 comment, 1 upvote - [The Call prompter](https://www.g2.com/discussions/the-call-prompter) - 2 comments, 1 upvote - [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) - 2 comments, 1 upvote - [How Good Is Jive’s Uptime?](https://www.g2.com/discussions/reliable) - 1 comment, 1 upvote - [View GoTo Connect pricing details and edition comparison](https://www.g2.com/products/goto-connect/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-06-18+12%3A27%3A50+-0500&secure%5Bsession_id%5D=67ac30d5-e15c-45d7-a0fc-a93a43d9120f&secure%5Btoken%5D=f1327b0666c9e66727e4ed0971da38dc8dacca2b3923745ea44288b39d3829db&format=llm_user) ## GoTo Connect Integrations - [Calendly](https://www.g2.com/products/calendly/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CRMOne](https://www.g2.com/products/crmone/reviews) - [DriveCentric](https://www.g2.com/products/drivecentric/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Purple](https://www.g2.com/products/purple/reviews) - [Tekion](https://www.g2.com/products/tekion/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## GoTo Connect Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Documents** - Editing - Document Signature - Storage **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing ## Top GoTo Connect Alternatives - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - 4.1/5.0 (243 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,341 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,534 reviews)