# GoTo Connect Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,415 ## About GoTo Connect GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ## GoTo Connect Pros & Cons **What users like:** - Users praise GoTo Connect for its **ease of use** , significantly enhancing business operations and collaboration. (127 reviews) - Users commend GoTo Connect for its **excellent customer support** , noting quick resolutions and friendly staff interactions. (46 reviews) - Users value the **reliability** of GoTo Connect, ensuring seamless communication without glitches during critical times. (44 reviews) - Users find the **easy setup** of GoTo Connect convenient, facilitating quick adoption and smooth usage for teams. (40 reviews) - Users appreciate the **seamless integration of communication features** in GoTo Connect, enhancing overall business efficiency. (34 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, making communication and management seamless and efficient. (33 reviews) - Efficiency (32 reviews) - Users find the **technical support very helpful** , appreciating prompt assistance and versatile call options across devices. (32 reviews) - Setup Ease (32 reviews) - Communication (31 reviews) **What users dislike:** - Users experience **call issues** with GoTo Connect, including delayed options and difficulties in account setup communication. (28 reviews) - Users find the **overwhelming options** and limited fax viewing frustrating, complicating their overall experience with GoTo Connect. (20 reviews) - Users find the **limited features** of GoTo Connect, such as SMS restrictions and integration issues, frustrating. (19 reviews) - Users report **poor customer service** experiences, facing long waits and unresolved issues while trying to get assistance. (17 reviews) - Users report **poor customer support** , finding it difficult to get assistance and access helpful resources. (17 reviews) - Users find the **complex processes** of GoTo Connect challenging, especially when generating reports and managing user features. (16 reviews) - Users find **navigation difficult** in GoTo Connect, making it cumbersome to manage call queue information effectively. (14 reviews) - Phone Issues (14 reviews) - Difficult Setup (13 reviews) - Lack of Intuitiveness (13 reviews) ## GoTo Connect Reviews ### 1. Been using it for years - flexible, multifaceted, professional and solid **Rating:** 5.0/5.0 stars **Reviewed by:** Keith J. | CEO and Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about GoTo Connect?** GotoConnect gives me a full-featured PBX, just like something a big company would have, for an excellent price. It makes no sense to go to any other carrier when you have such an extensive set of features. Being able to seamlessly integrated digital phones, computer headsets, and cell phones as part of my overall PBX gives me unlimited freedom in how to run my business. Theinitial setup was a breeze. And I can make changes on the fly and present whatever type of phone experience I'd like for my callers. I use this system every day mutliple times a day and it has a solid presence in my business. Whenever I've needed assistance, support is polite and thorough. **What do you dislike about GoTo Connect?** Probably the only downside is that I probably get more disconnected calls (mid call) with this system than with a traditional land line. But it's probably less than I get with a cell phone. And it's no telling if the problem is with me or with my caller. **What problems is GoTo Connect solving and how is that benefiting you?** Reimaginging my phone communications in the face of rapid changes in the business and the environment (pandemic, work from him, mobile staff(. ### 2. Effortless Communication Anywhere with Intuitive Soft Phone Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about GoTo Connect?** The ability to use a phone anywhere, as well as the soft phone capabilities. **What do you dislike about GoTo Connect?** It can sometimes be difficult to add new physical phones. **What problems is GoTo Connect solving and how is that benefiting you?** Simplifies our communication. ### 3. GotoReview **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about GoTo Connect?** Admin dashboard, easier to troubleshoot most of the issues. **What do you dislike about GoTo Connect?** None so far. Most likely need recommendation how to cut the cost **What problems is GoTo Connect solving and how is that benefiting you?** Any customer queries related to products. Benfits the users to use the friendly Goto phone lines. ### 4. GoTo Connect Phone System **Rating:** 3.5/5.0 stars **Reviewed by:** Harlan N. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about GoTo Connect?** Contact Center is a great feature that has made a big difference for us. **What do you dislike about GoTo Connect?** System can tend to be a bit glitchy. Customer support sometimes can be a bit lacking as well. **What problems is GoTo Connect solving and how is that benefiting you?** A VOIP system has been a great benefit for us, one positive things is a lot call routing etc is customizable on the admin portal. ### 5. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Laura V. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about GoTo Connect?** The easy way it is to connect with my clients **What do you dislike about GoTo Connect?** The glitches that sometimes happens on the app **What problems is GoTo Connect solving and how is that benefiting you?** It is helping contact my clients and also providing information to my client on time ### 6. Overall, a Great Experience with GoTo Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about GoTo Connect?** GoTo has done a fantastic job with their Coonect VoIP platform! There have been no major issues from installation to general maintenance of the service over the past few months! When it came to having a few call quality issues, support was quick to help when requested! **What do you dislike about GoTo Connect?** There have been no major issues that have made me not like Connect. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo is allowing us to maintain communication with our community and other staff while also giving us another means of emergency communication ### 7. Helpful software in an office setting **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** The platform is very user friendly & easy to navigate **What do you dislike about GoTo Connect?** No complaints. Cannot think of anything that needs to change. **What problems is GoTo Connect solving and how is that benefiting you?** Automated phone system that redirects calls to my cell phone when there is an emergency call outside of our business hours ### 8. Honest Review for services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about GoTo Connect?** the ease of use once i got a better understanding of the product **What do you dislike about GoTo Connect?** its a little over whelming with all the options **What problems is GoTo Connect solving and how is that benefiting you?** communication and after hours calling ### 9. Easy-to-use admin portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about GoTo Connect?** GoTo Connect is consistently recognized as a robust, feature-rich, and reliable cloud communication platform, especially for small to midsize teams. It excels in uptime, call quality, ease of setup, and support. If your organization relies heavily on mobility, call routing, and centralized management, it's a strong candidate. However, if you require deep integration with niche third-party tools, experience advanced paging/softphone use cases, or have spotty network connectivity, these may present challenges. **What do you dislike about GoTo Connect?** Integrations beyond Slack, Zendesk, Salesforce—e.g., HubSpot—are limited **What problems is GoTo Connect solving and how is that benefiting you?** Crystal‑clear voice quality, with virtually no dropped calls or latency issues **Official Response from Rachael Brandt:** > Thank you for your thoughtful review. We're delighted to hear that you value GoTo Connect’s reliability, call quality, and ease of use. We appreciate your feedback on integrations—please check out our full list of integrations on our marketplace, as we’re constantly adding new options to expand compatibility. Thanks for choosing GoTo Connect! ### 10. Go to connect is best meeting app we used in our live sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Mohan S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about GoTo Connect?** when we are live with this app we never had glitch in our communication in between the conversations. We had good experience overall with this ap **What do you dislike about GoTo Connect?** Fronend design is too boring. If it have nice attractive design it nice actually **What problems is GoTo Connect solving and how is that benefiting you?** if it had good user interface actually will help in using on the daily basis **Official Response from Rachael Brandt:** > Thank you for your review! We’re delighted to hear that GoTo Connect has provided you with smooth, glitch-free communication during your live sessions. We appreciate your feedback about the design and user interface—it helps us know where we can improve. Thanks for sharing your thoughts with us! ### 11. Run from this company! **Rating:** 0.0/5.0 stars **Reviewed by:** Jeff M. | V.P Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** Thankfully we rarely need there support as we have become experts in the product **What do you dislike about GoTo Connect?** Support is horrid, the product does not work as advertised (especially the AI) and outages are often. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect provides phone service and reporting ### 12. Experience with GoTo Connect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** Ease of administration and support to end users. **What do you dislike about GoTo Connect?** Reporting capabilities are lacking and need to be revamped from UI to what information can be reported on. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo allows us to move around from desktop to mobile device, to desk phone seamlessly. We have users who are remote or have a need to be present at several locations throughout a given day and this has allowed them to work without interruption. ### 13. My phone provider for several years! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about GoTo Connect?** I've never had a call drop, and I've had good experiences with support when I've needed them (which is few and far between) **What do you dislike about GoTo Connect?** Their application on desktop is limited in it's text (SMS) feature set, much to it's detriment. You're unable to delete text messages, which is silly. **What problems is GoTo Connect solving and how is that benefiting you?** I'm able, as a solo small business, to seperate my personal communications from my business. I'm also able to handle call hours via the schedule, so no business calls come through after hours, which makes family time so much easier to handle! ### 14. Great phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Makayla T. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about GoTo Connect?** The personalized aspects of the software and how easy it is to use **What do you dislike about GoTo Connect?** Unable to use on certain web browsers... **What problems is GoTo Connect solving and how is that benefiting you?** Steam lining out calls ### 15. Goto is a product that is easy to set up with a short learning curve. **Rating:** 5.0/5.0 stars **Reviewed by:** DeWayne D. | Business Intelligence, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about GoTo Connect?** Easy to use and route calls. Implementation was easy even when we decided to bring our phones over to the platform. The analytics helps us serve our customers better everyday. **What do you dislike about GoTo Connect?** Support is OK. Sometimes the AI tries to answer my question but it does not understand. **What problems is GoTo Connect solving and how is that benefiting you?** We are able to see how many calls we are missing. We can track inbound calls by the phone number they use to call us. We have 3 numbers and we can see which number they are using. The elimination of the fax machine has been a huge help and allowed us to get rid of a line that would not be needed. ### 16. GoTo Connect Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff P. | Solutions Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about GoTo Connect?** Always working for us and work flow is easy to use **What do you dislike about GoTo Connect?** Report is sub par. We can not the reports needed for our office **What problems is GoTo Connect solving and how is that benefiting you?** Remote access for users (home office). Not PBX equipment ### 17. I do wish it was a little more user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Felicia M. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about GoTo Connect?** The new Updated. Thumbs up. Looks more like iphone text messages **What do you dislike about GoTo Connect?** Needs to be more user friendly and look more like iphone. Should function more like whats app text messaging **What problems is GoTo Connect solving and how is that benefiting you?** N/A **Official Response from Rachael Brandt:** > Thank you for your feedback! We're happy to hear you like the updated look and messaging style. We appreciate your suggestions for making GoTo Connect even more user-friendly and will keep them in mind for future improvements. Thank you for helping us enhance the experience. ### 18. Excellent features and crystal-clear call quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about GoTo Connect?** The GoToConnect back-end PBX is robust, straightforward to set up, and physical desk phones function seamlessly. It’s easily one of the top choices for overhead paging solutions. Customer service and support are also excellent. **What do you dislike about GoTo Connect?** The desktop application is a bit basic compared against Zoom Phone or Dialpad **What problems is GoTo Connect solving and how is that benefiting you?** Phone calls for our business. ### 19. Great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** I like that I am able to automate it from anywhere. It is very helpful to me and my team. **What do you dislike about GoTo Connect?** So far, I haven't found anything that I dislike about GoTo. **What problems is GoTo Connect solving and how is that benefiting you?** It is simplifying our answering services. It has relieved some of the added tasks from my team on the ground. ### 20. The system has been nice to use on the Admin side of things, the UI is well laid out and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** So far i really like the UI of the Admin portal. **What do you dislike about GoTo Connect?** The Support could be better, it would be nice to talk to someone in the U.S. **What problems is GoTo Connect solving and how is that benefiting you?** GOTO is solving the need for a VOIP and the ability to have a phone for everyone in the company. ### 21. BUYER BEWARE - POOR SERVICE and SUPPORT **Rating:** 0.0/5.0 stars **Reviewed by:** John H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about GoTo Connect?** Sometimes the phone system works as it's intended to. **What do you dislike about GoTo Connect?** Our GoTo Connect phone system will go down from time to time and reaching someone in their support center has it's challenges. While on hold, my calls often get dropped leaving me to call back again. Certain phones in my clinic disconnect from our other phones from time to time. When you connect with someone from support you are often speaking with someone from another country with a language barrier. Yesterday, our phones were down for an entire day which hurt our business and cost us a lot of money. The app feature wasn't working either. I tried calling their support number several times which had me on hold each time for 15 minutes and then my call would drop. I would highly recommend using a local vendor because with this company you are nothing but a number. I asked to be released from a contract they placed me in and they said the outage and all my concerns does not warrant me to be released from my contract which is why I'm taking time to write this review. Sadly, you won't find a Google review for this company which is strange and I can now see why. Unfortunately my services with them is no longer a good fit nor will they share a survey with me when asked to share my displeasure. I feel stuck in a bad agreement so I would recommend looking at a local telecommunications vendor for better phone services for your business. I personally know several other businesses within my network that share similar opinions so I would recommend looking at another phone service. **What problems is GoTo Connect solving and how is that benefiting you?** They are not solving problems but creating them. ### 22. Best Product Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about GoTo Connect?** It is able to help me save time by streamlining my communication between both of my stores. **What do you dislike about GoTo Connect?** The Mobile app doesn't always cooperate. **What problems is GoTo Connect solving and how is that benefiting you?** It is streamlining our internal communication, and makes contacting leads easier & Faster through the mobile app. ### 23. Great platform and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** I like how easy it is to navigate the platform and application. Creating dial plans and call queues are eay also. **What do you dislike about GoTo Connect?** I wish there were more customizable reports. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo solve all of our Voip requires and call center features. ### 24. GoTo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Shelley K. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about GoTo Connect?** I find that overall, GoTo is easy to navigate and seems to be user friendly. This program is something that I use daily in my work. I do enjoy that it is web based and it is not necessary for me to download software on my computer. **What do you dislike about GoTo Connect?** There are often times when the software is glitchy. This results in missed calls on my end which can be frustrating sometimes. Sometimes when I reach out to customer service, I am not always provided with help. The issues tend to be blamed on internet issues when indeed the issues are the same across the board for all of my CSRs and we are located in various locations across the country. **What problems is GoTo Connect solving and how is that benefiting you?** I don't really see it as solving any problems. But rather, a utilization for my work day. ### 25. Answer your office phone from anywhere! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about GoTo Connect?** I like that I can answer my office phone from anywhere using the app. I can transfer calls and listen to voicemail easily. **What do you dislike about GoTo Connect?** Sometimes the reception isn't the best. At times, my assistant answers and I can't tell if she got the call or if I just missed it. **What problems is GoTo Connect solving and how is that benefiting you?** This product takes the hassle out of watching the phones. ### 26. Great, Dependable service **Rating:** 4.5/5.0 stars **Reviewed by:** Ron R. | Financial Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about GoTo Connect?** Reliable service, easy to use. No down time. **What do you dislike about GoTo Connect?** Tech support - had trouble getting them to resolve voice clipping issues **What problems is GoTo Connect solving and how is that benefiting you?** Moved over from Ring Central. GoTo is easier to use and more cost-effective ### 27. One of the best meeting tool I've tried **Rating:** 5.0/5.0 stars **Reviewed by:** Ayode C. | Executive Assistant, Online Media, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2023 **What do you like best about GoTo Connect?** With this tool, you're in the office even when you're at home. It allows you to communicate with colleagues with extreme easy **What do you dislike about GoTo Connect?** We had the chance to try it, but for our uses is expensive **What problems is GoTo Connect solving and how is that benefiting you?** It's easy to use but it's expensive ### 28. GoTo Connect improved the culture of our business **Rating:** 5.0/5.0 stars **Reviewed by:** Kirk D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about GoTo Connect?** I love the flexibility of having an app on my phone as a business phone line. I can work from anywhere any time, and still support our customers AND connect with our internal team. **What do you dislike about GoTo Connect?** I use my iPhone exclusively for GoTo. We take approx. 50-70 incoming calls per day. When an incoming call comes in, I wish that all options were functional - Mute, Hold, Transfer. When I am ready for those items, I have to unlock my phone, which delays the action. I would love if when an incoming call is answered (from the iPhone being locked), that all phone options were automatically avaialble on my screen. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect allows multiple team members, sometimes in different locations, to support all of our existing customers and new customer calls. Previously, our small business only had (1) singular phone that would then require call backs from various lines. When we dial out, customers see our main line. When incoming calls are received, they can reach ANY of our members and get connected to the right person to solve their problem. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us Kirk. Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible. Thanks for being a valued part of our community! ### 29. Practicality and Reach of GoToConnect Cloud tTelephony **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about GoTo Connect?** The tool is intuitive and complete, it does not require a long learning curve or technical knowledge to use. On a daily basis, it ends up becoming a great ally in ensuring high availability, whether internally with other employees or with customers and suppliers. All with high voice quality and resources. In addition, the solution is easy to implement as it is in the cloud and also has several integrations, which allows the work to be centralized. **What do you dislike about GoTo Connect?** I believe that until today I have not had any problems with the solution. Maybe what could be improved is the question of pricing **What problems is GoTo Connect solving and how is that benefiting you?** Call countries in Latin America at no additional cost, have numbers in more than one country, without actually being in that country. Have recordings of calls and audits about them **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us Jessica. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! ### 30. 2nd year Go To Connect User and very pleased **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about GoTo Connect?** I like the following: Easy on the eyes user interface or screen Functions are clear to view, navigate and comprehend Phone and Meeting integration is on point and works well for my business Like the Free Go To Meeting **What do you dislike about GoTo Connect?** Would appreciate information on SPAM calls elimination **What problems is GoTo Connect solving and how is that benefiting you?** Business communication with consolidate platform for our business phone contacts and meetings One price for all communications One stop combined communications platform for efficient collaboration and outreach to our Ecosystem including Suppliers/Vendors, Developers (staff), Admin Staff, Customers and Prospects ### 31. Easy access to manage system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about GoTo Connect?** Having the app to be able to access calls when out of office **What do you dislike about GoTo Connect?** Phone tree is a little confusing to manage **What problems is GoTo Connect solving and how is that benefiting you?** Easy to see calls recorded for customer improvement ### 32. Reliable, but continues to improve. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about GoTo Connect?** GoTo Connect's features work well for our company, allowing a directory and various groups to be set-up. **What do you dislike about GoTo Connect?** Occassionally, audio features do not seem to go through the proper channels. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has enabled my company to offer flexibility to its employees with hybrid or remote work. ### 33. Excellent sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about GoTo Connect?** go to connect is best on sales team , also on techinical support side they will always call you back. **What do you dislike about GoTo Connect?** sometimes on billing side , they always a little delay **What problems is GoTo Connect solving and how is that benefiting you?** no problems using go to ### 34. Good system for businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Tammy D. | Founder & CEO, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about GoTo Connect?** Easy to use. I also like the portal online that I can easily go to and hear messages or make changes. It is also a very fair price. **What do you dislike about GoTo Connect?** It became too expensive. I would like to easily connect them with them with quick questions when needed. **What problems is GoTo Connect solving and how is that benefiting you?** Business Phone & Fax Services ### 35. Great Product with a Great Team! **Rating:** 4.5/5.0 stars **Reviewed by:** Adam P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about GoTo Connect?** The helpful custome service agents. They are always so helpful, prompt to call back and they always follow up. The sales team is also easy to work with and to contact. Scoping calls are mutually beneficial and productive. The new admin platform is great! I had no idea about it until a scoping call and was surprised at how logical and easy it is to use. I use the portal daily to ensure calls are flowing correctly and making sure dials plans are maximized to minimize wait times. **What do you dislike about GoTo Connect?** The biggest thing and this isn't a dislike, is the fact that the clock was removed from the softphone home page. Since I hide my taskbar on my laptop, I used that as a quick glance for the time. Since it's been removed, I've had to download extra software to have a desktop clock. **What problems is GoTo Connect solving and how is that benefiting you?** Currently, they are helping me with a new contact center add on to be able to pull additional data from our team. Also helping to make sure we can have messages for meetings play on scheuled days without having to manually switch each sound clip. ### 36. Nice platform and great for all times **Rating:** 5.0/5.0 stars **Reviewed by:** Peter D. | Software Technician , Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2023 **What do you like best about GoTo Connect?** The customer service is pretty, online admin console is good and capabilities as well The follow me function is very helpful as it can forward you call to you mobile Support 24/7 Favourite tool **What do you dislike about GoTo Connect?** Some features of the software need to updated as they are very limited. Setting up dial plan can be confusing to setup at first **What problems is GoTo Connect solving and how is that benefiting you?** Highly recommend ### 37. Product features are amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Janet R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about GoTo Connect?** I love that I can answer the office line from my cell phone when I've stepped away from my desk, down the hall or even if I'm away from the office altogether. I can remotely transfer the calls to someone's office line or their cell phone. I can return phone calls using my cell phone, but I can choose to have the office number appear to the receiver. I love all the great features! The product was easy to implement and easy to use... our office staff uses GoTo Connect everyday! **What do you dislike about GoTo Connect?** It's hard to say what I "don't" like. I like EVERYTHING about GoTo Connect! **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect captures all the phone calls. It also alerts me to scammers with the caller ID info - and allows me to block future repeat calls. Great feature! ### 38. A solid VOIP choice for our MSP business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about GoTo Connect?** 1 Ease of use with our softphone system for our engineers. 2. Call flow and controls allow us to be granular while providing a straightforward diagram for building our dialers. 3. Agent controls and status options are robust **What do you dislike about GoTo Connect?** My only complaint would be the softphone app, I'd like to see more development in this department. However, we've put in requests and our team has seen these come to life. **What problems is GoTo Connect solving and how is that benefiting you?** Its been the perfect solution for our VOIP needs. With several of our teams across the globe, it's been our unified communication for our call center and internal teams to communicate. LOVE LOVE LOVE the status controls the agents can select when working with our clients. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! ### 39. Nice platform for Call Center administration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about GoTo Connect?** The Dial Plan is very effective and very adjusted for needed. **What do you dislike about GoTo Connect?** Log In sometimes on a web page is failed. **What problems is GoTo Connect solving and how is that benefiting you?** About the initial configuration they offer very good support. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible. We’re so glad to hear that you had a Very good experience with us. ### 40. Simple To Use **Rating:** 3.0/5.0 stars **Reviewed by:** Richard L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about GoTo Connect?** The program has been very simple to use. I rarely have any issues. When I have had issues, they have made it simple to call in and explain my issues. They are able to take over from there. They had a quick turnaround time at fixing a problem we had with GoTo not working properly. I have been using this program for around 2 1/2 years now and have been pleased with the service I have received. I have been able to get it to work on my Cel phone and multiple locations. Great job on the Teche Support guys. I also work in Tech Support and can say they have made this program easy to troubleshoot. **What do you dislike about GoTo Connect?** There isn't much I can say about what I don't like. There are a couple times where there are issues with previous call loading and at time the program loads fairly slow. But everything has been very manageable. **What problems is GoTo Connect solving and how is that benefiting you?** Its solving call managment and work flow at my job. But I realy dont like the pop up for answering calls on the platform and on my desktop. Its always in the way. If a call comes into the queue and I'm in the middle of dailing a call its in the way and makes it impossible to finish dialing the call I was trying to make. The pop up on my desk top I hate that its always on the top of all my pages its only in the way and very annoying. ### 41. GoTo Connect - For small/mid sized businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Terra S. | Director of Marketing, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about GoTo Connect?** The development teams behind GoTo Connect take the time to understand each use case and any issues that arise. They are solutions builders not just developers. **What do you dislike about GoTo Connect?** The support team isn't always up to date on the latest features so that can make things challenging when trying to get solutions quickly. **What problems is GoTo Connect solving and how is that benefiting you?** Go To Connect offers our company a fantastic phone option with the ability to text both individual messages and campaigns. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. ### 42. The perfect stay-connected solution for any team, anywhere in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Doc P. | Principle, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about GoTo Connect?** GoTo offers the flexibility of a truly mobile solution agnostic of location. It simply works once provisioned and plugged in to a working ethernet connection. [or via wifi if the device is wifi-enabled/capable]. Physical phones are super-simple to use once provisioned and set up. Customer Support is one of the most compelling reasons to go with this vendor/solution. It integrates beautifully with our remote team and allows us to maintain a virtual presence, the next best thing to a brick and mortar presence; but much more flexible in its ability to keep the team connected and productive. **What do you dislike about GoTo Connect?** Goto Connect has everything we need at this stage of our growth. **What problems is GoTo Connect solving and how is that benefiting you?** - VOIP for the entire team - Soft phones and where warranted, physical devices - SMS/MFA for certain MFA-dependent services we subscribe to - Conference calling **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. We are committed to work better on our product for our community. ### 43. Good alternative to zoom **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2025 **What do you like best about GoTo Connect?** Convenient for virtual meetings for work **What do you dislike about GoTo Connect?** Sometimes it last and is slower than others **What problems is GoTo Connect solving and how is that benefiting you?** Virtual meetings ### 44. Goto Connect Partner/Consultant **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2024 **What do you like best about GoTo Connect?** The Dial Plans make GTC very flexible and easy to understand. I am able to emulate many PBX routing features. Admin Portal is intuitive and easy to manage. GTC has won more than one deal for us due to the fact they are willing to bill monthly on MSB accounts. **What do you dislike about GoTo Connect?** I would like to see improvements in Call Reporting, somewhat limited and difficult to produce (Call Center included). I also am having issues lately competing price wise with venders with a basic phone license (no video collaboration) **What problems is GoTo Connect solving and how is that benefiting you?** GTC works very well as a replacement for a traditional PBX and with the benifit of adding UCaaS features (Mobility, Apps, SMS, Faxing, etc) ### 45. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Draven H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about GoTo Connect?** I love the ease of use for this product. Their softphone app is the best I've used. Calls, voicemails, call center features, and SMS all in one platform make it simple to manage my team. Call quality is great as well. It was easy to implement for our entire team and it's something we use every single day now. Their customer support is top notch as well if we do run into any issues. **What do you dislike about GoTo Connect?** It would be nice if contact center was available on mobile **What problems is GoTo Connect solving and how is that benefiting you?** Getting connected to our customers - we're able to quickly communicate with them and provide them with a great experience. ### 46. Migration to Go Connect **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about GoTo Connect?** This product is easy to use and just works. **What do you dislike about GoTo Connect?** Porting of numbers from various carriers. Very tedious. **What problems is GoTo Connect solving and how is that benefiting you?** Replaced an EOL phone system. Also provides an SMS platform to communicate to our users. ### 47. Great Company and Customer Servcie **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Infrastructure Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about GoTo Connect?** Customer Service is great along with their prices. **What do you dislike about GoTo Connect?** Nothing at this point that I can say that I dislike **What problems is GoTo Connect solving and how is that benefiting you?** It has brought down the cost and allows the staff to be ver flexable in being able to communicate either by phone or having the calls forwarded to their cell phones **Official Response from Goto Customer Success:** > Thank you so much Peter for your kind words! We’re so glad to hear that you had a great experience with us. ### 48. GoTo Connect - A Solution Oriented Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about GoTo Connect?** It is easy to use and has relatively basic implementation during the rollout process. Customer support was beneficial during the rollout and continues to provide valuable support as needed. We use the product daily, multiple times per day. The number of available product features is endless. We have had no roadblocks or bumps when integrating the product with our network. **What do you dislike about GoTo Connect?** Some users took a bit longer than anticipated to learn the functionality of the systems but eventually caught on. Some of the documents could be distilled a bit more. **What problems is GoTo Connect solving and how is that benefiting you?** One solution for telephone and fax. Also, can receive/send a fax from anywhere. ### 49. Excellent Servie and Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about GoTo Connect?** The quality, service & price are the best. **What do you dislike about GoTo Connect?** There are many tools I don't use because I don't know how they can help me, and I don't have the time to learn **What problems is GoTo Connect solving and how is that benefiting you?** GTC makes my small business look larger because clients can reach me on my work number while I am on the road. Also, the menu option to press 1 to reach me filters out 99.99% of spam calls **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We're so glad to hear that you're enjoying GoToConnect! I wanted to share a helpful resource with you Paul. I will be adding a link below in case you are interested in taking some training. It is designed to be a valuable tool for enhancing your knowledge and skills. ### 50. Love G2 **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about GoTo Connect?** I love the iphone app. I can make and receive business calls, see which of my team members oare on the phone or off at a glance and the call quality is perfect. I can be anywhere and my business line is always with me.We've been with G2 for six years. Originally, it was mostly about price for us but the service has never disappointed. They continue to innovate and we're sure we're getting the most bang for our buck. **What do you dislike about GoTo Connect?** I really can't come up with any dislikes. **What problems is GoTo Connect solving and how is that benefiting you?** Having complete access to my business line pretty much anywhere in the world. ## GoTo Connect Discussions - [I](https://www.g2.com/discussions/goto-connect-i) - 2 comments, 1 upvote - [will be very helpful get the addons for mozilla or chrome](https://www.g2.com/discussions/27469-will-be-very-helpful-get-the-addons-for-mozilla-or-chrome) - 1 comment, 1 upvote - [The Call prompter](https://www.g2.com/discussions/the-call-prompter) - 2 comments, 1 upvote - [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) - 2 comments, 1 upvote - [How Good Is Jive’s Uptime?](https://www.g2.com/discussions/reliable) - 1 comment, 1 upvote - [View GoTo Connect pricing details and edition comparison](https://www.g2.com/products/goto-connect/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-03+12%3A34%3A15+-0500&secure%5Bsession_id%5D=288ac873-82bc-40ae-9629-8d490cb6e5f4&secure%5Btoken%5D=418f49fdbf67baeef92fd330343c0efaff7cea446fea4e430da3c2ffcba846c6&format=llm_user) ## GoTo Connect Integrations - [Calendly](https://www.g2.com/products/calendly/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CRMOne](https://www.g2.com/products/crmone/reviews) - [DriveCentric](https://www.g2.com/products/drivecentric/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Purple](https://www.g2.com/products/purple/reviews) - [Tekion](https://www.g2.com/products/tekion/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## GoTo Connect Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Documents** - Editing - Document Signature - Storage **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing ## Top GoTo Connect Alternatives - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - 4.1/5.0 (241 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,556 reviews)