GoTo Connect Reviews & Product Details

I really appreciate GoTo Connect for its user-friendly interface. It significantly eases the process for users to understand and navigate the app, while providing efficiency on the administrative side, making it simple to find settings and configurations. I also find the initial setup of GoTo Connect very straightforward and easy, which minimized the time and effort required to implement it in our workflow. Furthermore, its integration with Microsoft Teams is seamless, allowing us to effectively incorporate GoTo Connect into our existing communication infrastructure. This enhances our logistics company's ability to maintain quick communication with vendors and customers, as our customer service department utilizes GoTo Connect to promptly receive and manage information. Review collected by and hosted on G2.com.

I don't dislike GoTo Analytics, but I believe it could be more efficient or directly integrated into the desktop app. Review collected by and hosted on G2.com.

I really appreciate how easy GoTo Connect is to use, which enhances my workflow efficiency and allows for smooth operations when making calls to clients. The pop-up phone feature is outstanding, as it enables me to manage client interactions more effectively by placing it on top of the client's account. This feature significantly speeds up my ability to call and leave notes quickly, which is extremely valuable in maintaining efficient communication with clients in the US. Additionally, the initial setup of GoTo Connect was very easy, which minimized downtime and allowed me to start using the service immediately with minimal confusion. Review collected by and hosted on G2.com.

I would like it if GoTo Connect allowed you to record calls at any time, which is a missing feature that would be quite useful. Additionally, the integration with other tools such as LoanPro is not currently available, limiting connectivity and workflow efficiency. The initial setup had some confusing aspects, such as the deactivation of the texting feature. Review collected by and hosted on G2.com.

I absolutely love GoToConnect! Their services have been a game-changer for how I work. What stands out most is how versatile the system is—whether I’m in the office or on my cell phone, I can stay seamlessly connected.

Since switching to GoToConnect during COVID, the transition to both in-office and remote work has been smooth and pleasant. The platform has made collaboration effortless, no matter where I’m working from. We’ve had zero regrets about making the switch—it’s been one of the best decisions for our team’s productivity and flexibility.

If you’re looking for a reliable, easy-to-use, and adaptable communication solution, I highly recommend GoToConnect! Review collected by and hosted on G2.com.

There is nothing I dislike about GoToConnect services. Review collected by and hosted on G2.com.

The best part of GoTo is the intuitive layout of the user and admin portals. This helps encouraging my customers to implement it more willingly. The customer support is always friendly and knowledgeable. The integration into our existing equipment has been reasonably easy as well. Ultimately, we could not function without reliable means of communication with our customer base and GoTo has been consistently reliable since implementation. Review collected by and hosted on G2.com.

My only critiques of GoTo Connect is that my speed dials are not implemented into the applications and if I turn on call forwarding from my phone, I cannot disable it from the app. Review collected by and hosted on G2.com.

The system is very versatile offering faxing, a phone app, meetings, etc.. it was also very easy to integrate and setup. And the support is spot on if you need it. The GUI for setting up dial plans is laid out nicely and allow even a novice to accomplish setup. I've also recommended this to multiple businesses I work with and since there are 3 that have signed up, you can manage all of them with one login. So at the top of the page at the left you just drop down the box and select which business you want to work in. All in all I've worked with a few phone systems over a 24 year span and this is by far the easiest and most reliable I've had. Review collected by and hosted on G2.com.

The only thing so far was the new admin interface. I was used to the PBX login, so I had to relearn where everything is at. Either way it wasn't a super big deal due to everything was still there, just laid out differently. So if you start with the new admin interface, it wouldn't even be an issue. Review collected by and hosted on G2.com.

GoTo Connect is very easy to use and extremely reliable for day-to-day communication. The call quality is consistently clear, and having phone, video, and messaging in one platform makes collaboration simple. I appreciate how quick it was to implement and how intuitive it is for both administrators and end users. The mobile app is also a huge plus, keeping the team connected wherever we are. Customer support has been excellent whenever I’ve had a question, and the overall experience has been smooth and professional. Review collected by and hosted on G2.com.

There isn’t anything I dislike about GoTo Connect. It has exceeded my expectations by being dependable, user-friendly, and efficient. Review collected by and hosted on G2.com.

Phones link to wifi, so as long as the connection with wifi is good then the phones typically do not have any issues. The online system is very robust, can get majority of work complete there. Mobile app makes it easy to use phone away from office. Review collected by and hosted on G2.com.

The customer service can vary, I have had incredibly helpful reps but also have had reps who have been extremely unhelpful. Would appreciate if there was more consistency. We have had some more tricky problems recently and have not had much success in getting them resolved. Review collected by and hosted on G2.com.

I live that I can download an app to my phone to use the phone system. This allows me to keep my personal cell phone number from showing when I make a call or send a message to someone for work. I also like that we can route phone calls to different numbers. Review collected by and hosted on G2.com.

As an admin, sometimes it's confusing when you add a new person to the system. Each person seems to be missing one feature, even though I show that the box is checked when I set them up. It could be my error, but it gets confusing. Review collected by and hosted on G2.com.

Their support. We rarely have any issues things we're uncertain about, but when we do they are always promptly addressed and with the best service. The partner support line is wonderful and we can always count on someone answering on the other end quickly. The phone system, admin portal, and mobile apps are all super easy to setup and use. Review collected by and hosted on G2.com.

This is honestly just a nitpick but the mobile app doesn't work with Android Auto (not sure on apple carplay) so you're forced to answer using your phone vs steering wheel or infotainment system. None of the call information shows up either. Small thing but would be an awesome addition. Review collected by and hosted on G2.com.

GoTo,, took ownweship of the situation and did what they felt to win back a loyal customer,, and for that I am grateful and im back for good. Review collected by and hosted on G2.com.

Ai Call Summaries and Transcrips need to be put into the call logs when you log in so you can scroll fast per number to view... How it is setup now you have to log in from a computer go to the top right and Click Analytics and then go to call records then you can view what you need to,,, Which is very backwards please fix. Review collected by and hosted on G2.com.