--- title: GoTo Connect Reviews meta_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1415 reviews by the users' company size, role or industry to find out how GoTo Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1415 scale: '5' date_modified: '2026-07-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # GoTo Connect Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,415 ## About GoTo Connect GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ## GoTo Connect Pros & Cons **What users like:** - Users love the **ease of use** of GoTo Connect, enjoying seamless communication and robust functionality from anywhere. (127 reviews) - Users praise **GoTo Connect's customer support** for being helpful, timely, and responsive to their needs. (46 reviews) - Users value the **reliability** of GoTo Connect, ensuring seamless communication with minimal glitches and efficient support. (44 reviews) - Users find the **easy setup** of GoTo Connect beneficial for quickly managing calls and users across different locations. (40 reviews) - Users admire the **user-friendly interface** of GoTo Connect, making navigation and setup efficient and straightforward. (34 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, making communication and management seamless and efficient. (33 reviews) - Efficiency (32 reviews) - Users find the **technical support very helpful** , appreciating prompt assistance and versatile call options across devices. (32 reviews) - Setup Ease (32 reviews) - Communication (31 reviews) **What users dislike:** - Users face **call quality issues** with GoTo Connect, including muffled sounds and frustrating delays during conversations. (28 reviews) - Users face significant **limitations** with GoTo Connect, including a confusing app interface and cumbersome offboarding process. (20 reviews) - Users find the **limited features** of GoTo Connect frustrating, particularly with the complicated fax process and overwhelming options. (19 reviews) - Users report **inconsistent customer service** , with experiences ranging from helpful to frustratingly unresponsive. (17 reviews) - Users experience **poor customer support** , facing inconsistent help and challenges in reaching effective assistance. (17 reviews) - Users find the **complex processes** of GoTo Connect challenging, especially when generating reports and managing user features. (16 reviews) - Users find **navigation difficult** in GoTo Connect, making it cumbersome to manage call queue information effectively. (14 reviews) - Phone Issues (14 reviews) - Difficult Setup (13 reviews) - Lack of Intuitiveness (13 reviews) ## GoTo Connect Reviews ### 1. So happy we replaced an older VOIP system with GoTo Connect! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about GoTo Connect?** The system is well-designed and easy to use. The best part though is their excellent service! **What do you dislike about GoTo Connect?** I'm straining to think about any negatives. The system has been great! **What problems is GoTo Connect solving and how is that benefiting you?** We had a VOIP system from an older, more-established vendor. It was difficult to administer, quite tedious to make changes to, and basically we were completely reliant on a sales engineer to make small changes. Now we have a much-more expanded system with more features and twice as many devices, and it's easy (even fun!) to administer. ### 2. Top notch customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about GoTo Connect?** To the title, GoToConnect had exceptional customer service. They made me feel very comfortable that should I ever have questions or concerns, I (my company) was well taken care of. **What do you dislike about GoTo Connect?** Nothing comes to mind. I was satisfied all the way around **What problems is GoTo Connect solving and how is that benefiting you?** GoTo was my companies voicemail service. ### 3. Great Metrics Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about GoTo Connect?** The different campaigns and ways you can use GoTo are so varied and useful, from chats, to call back options, personal Fax#'s and meeting rooms, it really covers it all. The help articles are great and have walked me through Anything I need to know or set up. **What do you dislike about GoTo Connect?** The desktop application is occasionally unreliable. I have to close it completely to refresh the data i'm seeing or it will sometimes show people logged into the queue who arent. These are just minor things that I wish/hope Goto will consider in the future: I wish that it would show who is on what call to everyone. It's the one feature I miss from our old software. Only seeing a little red busy image on someones user icon with no caller Id of who theyre speaking to is annoying. It makes figuring out if a call you transfered connected sucussfully very clunky. The Analytics do not capture the Abandoned and timed out calls. I have to check those numbers same day in the queue window. If I check for call participation totals in the analytics page, there is nothing for viewing how many abandoned or timed out calls happened on specific days. **What problems is GoTo Connect solving and how is that benefiting you?** Queue management and caller metrics tracking. The quality and ease of use has greatly helped our business. ### 4. GoTo Connect is a great product **Rating:** 4.0/5.0 stars **Reviewed by:** Amy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about GoTo Connect?** The customer service at GoTo Connect is exceptional. I have had a few times that I needed help especially when I was first setting up our system and the custoer service agents were easy to talk to and had a lot of knowledge. They quickly helped me fix my issue each and every time.. **What do you dislike about GoTo Connect?** The only downside is that when the internet is down there are not phone calls. This doesn't happen very often but when it does it is inconvient. **What problems is GoTo Connect solving and how is that benefiting you?** It is really nice to have a VoIP set up. I live that fact that it is easy to access the system online and make any changes necessary. I like being able to change the call flow easily and add messages quickly when we won't be in the office. Since it is so easy to work with it is easy to keep our customers informed about our hours and vacations. ### 5. Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Senior (Managing) Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about GoTo Connect?** Great phones and great phone service. Easy to use internet-based management system. Great customer service support when needed. We saved significantly over our prior phone system provider, who, incidentally, was our local internet service provider. There is even an app on my personal cellphone allowing interface with office phone - so can easily receive office calls remotly on my cellphone. **What do you dislike about GoTo Connect?** No downside. It integrates with our GoTo connect for online meetings and remote use of office computer. **What problems is GoTo Connect solving and how is that benefiting you?** A better price for VOIP phone service. Best price, actually. ### 6. Assisted with phone mapping **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about GoTo Connect?** The technical support was very patient even though the issue took a few hours to resolve. **What do you dislike about GoTo Connect?** The service at our rural office is spotty at times an occasionally negatively impacts call quality with stakeholders. **What problems is GoTo Connect solving and how is that benefiting you?** Assisted with staff working remotely ### 7. Product/service is dependable and cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about GoTo Connect?** The Yealink phone system has many features that are easy to use. The cloud phone service has prpoven to be relaible and cost effectiove for our business. Customer service has been diligent in helping us to solve our issues when they arise, which has only been 2 times so far. **What do you dislike about GoTo Connect?** Nothing after 1.5 years of the contract, and hopefully nothing to dislike in the future. **What problems is GoTo Connect solving and how is that benefiting you?** Cost effective and easy to use all the features of the Yealink phone system. ### 8. Great Company to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Michael L. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about GoTo Connect?** Great Company to work with and the customer support is very good ! **What do you dislike about GoTo Connect?** Longer hold times waiting for support to answer **What problems is GoTo Connect solving and how is that benefiting you?** the ease of getting the product to the end user **Official Response from Goto Customer Success:** > Thank you so much for your kind words! We would like to mention that our team takes the time to address all concerns, ensuring we offer personalized support. We’re so glad to hear that you had a great experience with us. ### 9. Great service, allowing working out of office to be more flexible. **Rating:** 5.0/5.0 stars **Reviewed by:** Keith F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about GoTo Connect?** The goto app on my mobile, I can receive works call from anywhere. We have both an Irish and UK landline, I can call out from either number from my mobile phone which is a great. **What do you dislike about GoTo Connect?** The only dislike, customers sometimes say the call in dropping in and out sometimes. Getting only pars of the conversation, which can be frustrating at times. Possibly due to being an internet phone service. This can happen on my mobile or desktop phone, if this could be fixed then the service is perfect. **What problems is GoTo Connect solving and how is that benefiting you?** It is making it easier not to miss sales calls. Also if out of the office I can take calls on my mobile as if at my desk. ### 10. GREAT VOIP Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** gerald y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about GoTo Connect?** it is very easy to set up your phone service requierments using a block format. Also the tech support is very helpfull if you have questions. there are so many diffrent features to make your planning very easy. **What do you dislike about GoTo Connect?** we have no dislikes at this time and we have been using the service for 3-4 years. **What problems is GoTo Connect solving and how is that benefiting you?** makes getting phone calls simple and the call forward feature is straight forward to use. ### 11. Highly recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Piyush M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about GoTo Connect?** You can integrate GoTo connect with your tools seamlessly. As our company use SSO for better protection, GoTo connect can also be done with SSO. It's connectivity is much better than all others products in the market. **What do you dislike about GoTo Connect?** Extension is never visible and we have raised this feedback earlier as well. They can improve their mobile application but overall it's a good tool. **What problems is GoTo Connect solving and how is that benefiting you?** Connection rate has increased significantly and now I can make more calls and receive more calls which eventually help me in increasing my revenue **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you, and we are committed to improve our product, and service for better functionality. Thanks for being a valued part of our community! ### 12. Best phone set **Rating:** 5.0/5.0 stars **Reviewed by:** Kim B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about GoTo Connect?** It's very easy to useI I like that you can use it on your cell phone, desktop, webb application. The options are what makes it great for me! **What do you dislike about GoTo Connect?** I can't disconnect from my headset. Sometimes I'm away from my desk and would love to be able to disconnect the call from my headset. **What problems is GoTo Connect solving and how is that benefiting you?** Not sure. I use GoTo Connect ### 13. Simple and easy way to stay connected from anywhere **Rating:** 3.0/5.0 stars **Reviewed by:** Mustafa T. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2022 **What do you like best about GoTo Connect?** With Goto Connect you can connect with anyone anywhere easily with just some minor steps of configuration. Calls, Meetings and Messages all in one place. **What do you dislike about GoTo Connect?** The only dislike i personally feel is the background noise in the calls and some sort of disturbance. **What problems is GoTo Connect solving and how is that benefiting you?** All products of Goto are superb in there field... Our company uses most of them.... Goto connect is an All in one cloud solution for calls, meeting and messages.Face 2 Face interaction from anywhere with any device is possible. So you never miss anything. ### 14. Very good tool and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about GoTo Connect?** All its features are working and that as of now that is a big plus for a tool like this comparing to available market counterparts. Also the features are easily usable and you get the results which you are expecting when the process is implemented. I have used all features repeatedly and you can say its all working consistently. The ease of integration and implementation are also noticeable and helps to get the tasks done in a veru uder friendly way. Anyway the support is available when you are facing issues with some of its features. Overall very happy customer. **What do you dislike about GoTo Connect?** There is nothing to dislike at the moment. **What problems is GoTo Connect solving and how is that benefiting you?** Lot of things are there but I cannot reveal as of now as that is part of NDA. **Official Response from Goto Customer Success:** > We’re so grateful for your positive review! Your continued trust in us is what drives our team to keep doing our best. We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! ### 15. Good tool for virtual meets **Rating:** 4.0/5.0 stars **Reviewed by:** Alok K. | Associate VP - Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2022 **What do you like best about GoTo Connect?** Easy to use, people who do not have ot can login from phone **What do you dislike about GoTo Connect?** Mini mandatory download to join the meeting **What problems is GoTo Connect solving and how is that benefiting you?** Helping us to connect with remote teams and customers easily ### 16. Easy to use, easy to find answers to questions **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about GoTo Connect?** The backend interface is easy to use once you find what you are looking for. **What do you dislike about GoTo Connect?** sometimes I have a bit of trouble finding the area in the backend interface that I am looking for **What problems is GoTo Connect solving and how is that benefiting you?** I like that we no longer have to have a separate fax machine or use a third party fax provider as fax is built into the system. ### 17. technical supprt not good **Rating:** 1.0/5.0 stars **Reviewed by:** Darek B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about GoTo Connect?** System as any ohter VOP services, the controll panel is well setup **What do you dislike about GoTo Connect?** Technical support was unresponsive. When my clients attempted to reach out, they were met with a "line is disconnected" notice. I contacted technical support and was on hold for 15 minutes. Upon explaining the issue, the technician responded with a dismissive "so what is the problem?" Despite my attempts to clarify the issue, it was apparent she didn't understand. Requesting to speak with another representative, I was placed on hold again, and after waiting an additional 10 minutes, I hung up in frustration. How long it will take to fix it **What problems is GoTo Connect solving and how is that benefiting you?** telephone system ### 18. Tushar GoTo Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tushar G. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about GoTo Connect?** Easy access and big lobby to join most participants in meeting **What do you dislike about GoTo Connect?** UI is kind a good but you can make it more interactive **What problems is GoTo Connect solving and how is that benefiting you?** attending a meeting is kind made it easy and secure **Official Response from Goto Customer Success:** > We’re so grateful for your positive review! Your continued trust in us is what drives our team to keep doing our best, and for our community, we are constantly working to improve this product to make it easier to use. ### 19. Been without caller ID for 2 months-- Losing customers **Rating:** 0.5/5.0 stars **Reviewed by:** Kristin B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2022 **What do you like best about GoTo Connect?** Call quality is good. Customer support is usually quick and responsive. **What do you dislike about GoTo Connect?** We have asked for help multiple times and have followed the steps given to get are ID into carrier systems with no prevail. We will be looking for another service provider that can help and make sure that this isnt a problem. My staff also have problems with the app glitching quite often and have to use the web browser which isnt preferred. **What problems is GoTo Connect solving and how is that benefiting you?** We love the easy to use phone tree menu. It allows our clients to get to who they need to talk to. That is the main reason we looked into this type of service. ### 20. Quality product and with ease don't always come together, but GoTo's VoIP nails it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jack W. | Business Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about GoTo Connect?** I like that the use of the softphones and the app make it great to be able to work from anywhere. I don't have to give up my personal cell to make work calls when not at my desk. Any time I've need to to look into any new features GoTo's customer service made improvements quick and easy. **What do you dislike about GoTo Connect?** I'd like to be able to better block spam users that get through from my call history log. **What problems is GoTo Connect solving and how is that benefiting you?** I believe it was the CEO of Microsoft who said essentially that work isn't a place we go to anymore. The ability to have quality calls from anywhere I have service is important to be available to clients and coworkers alike. ### 21. Using GoTo Connect for several years **Rating:** 5.0/5.0 stars **Reviewed by:** Patty J. | Travel Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about GoTo Connect?** Affordable and I like the many features that are included with my service. I appreciate the convenience of being able to make and receive phone calls through the mobile app, no matter where I am. I have experienced relatively few issues with the service. The customer service team has consistently been courteous and helpful. **What do you dislike about GoTo Connect?** I do not have any dislikes. I've used other services but none provided the quality of GoTo Connect. **What problems is GoTo Connect solving and how is that benefiting you?** I am unaware of any current problems ### 22. "Reviewing a versatile communication software solution- #GoTo Connect" **Rating:** 4.0/5.0 stars **Reviewed by:** MANOJ C. | Associate System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about GoTo Connect?** Easy to deploy,user friendly and can be monitor from anywhere. The feature of the program that I admired the best was the integrated ticketing system. Everything is readily monitored by an IT administrator by a single dashboard. **What do you dislike about GoTo Connect?** Reports and analytics are only available with the pricey package. **What problems is GoTo Connect solving and how is that benefiting you?** Eliminates traditional phone system as well as asset management, after implementing Voip function to the team. **Official Response from Goto Customer Success:** > We’re so grateful for your positive review Manoj! Your continued trust in us is what drives our team to keep doing our best. ### 23. Easy to manage - very good API integration **Rating:** 4.5/5.0 stars **Reviewed by:** Jon H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2024 **What do you like best about GoTo Connect?** Very easy to manage users (add/remove/configure) Visual dial plan editor API integration Audio library **What do you dislike about GoTo Connect?** No native support for digit entry (such as a member number or SSN) in the dial plan. **What problems is GoTo Connect solving and how is that benefiting you?** Handle calls from multiple customers on dedicated numbers and routing to shared support specialists. The support specialists can be notified which dedicated line the caller has come in on. ### 24. One of the best Cloud based communication solution for Business. **Rating:** 4.5/5.0 stars **Reviewed by:** Hasib K. | Network Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about GoTo Connect?** One of the best tool for Technical Support with easy to use feature such as Agentless support, simplified meetings, call monitoring and collaborates with tops third party applications. **What do you dislike about GoTo Connect?** None that I think of apparently a solution as Goto Connect to rate negatively. **What problems is GoTo Connect solving and how is that benefiting you?** Goto Connect has been helpful in elevating my customer experiences which ultimately leads to better output in business. Easier to deploy and manage centrally. **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We're so glad to hear that you're enjoying GoTo Connect. We really appreciate you taking the time to share your experience with us. ### 25. Highly Recommended Prodcut **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly J. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about GoTo Connect?** Being able to monitor and listen in on calls especially for training purposes and patient dispute. **What do you dislike about GoTo Connect?** Navigating the website can be a little challenging. **What problems is GoTo Connect solving and how is that benefiting you?** Patient interaction when we are unable to answer calls in real time **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us Kimberly. Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible. Thanks for being a valued part of our community! ### 26. it was very good **Rating:** 5.0/5.0 stars **Reviewed by:** Avneet S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about GoTo Connect?** it is best for growing businesses and the assistance they get from Go2 is amazing **What do you dislike about GoTo Connect?** the interface is still a bit laggy in my view. **What problems is GoTo Connect solving and how is that benefiting you?** Goto Connect solved the problem of inefficient communication and collaboration in onlinefax by providing a unified platform for team messaging, video conferencing, and file sharing. This helped streamline communication among team members and improved overall productivity and efficiency. **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. ### 27. Great for My Business!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about GoTo Connect?** I have a small consulting business with clients scattered all over the world. GoTo Connect very comfortably and efficiently enables the interaction between and among our team and clients. **What do you dislike about GoTo Connect?** I have found nothing to dislike about GoTo Connect. **What problems is GoTo Connect solving and how is that benefiting you?** Comfortable and effective communications. ### 28. Very user friendly and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Keisha J. | Training Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about GoTo Connect?** Features are amazing. I have never had any issues while using and recommend it to everyone. **What do you dislike about GoTo Connect?** Cant say there is anything I dislike about it **What problems is GoTo Connect solving and how is that benefiting you?** The ability to train my agents remotely ### 29. Review for Goto Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Uday P. | Information Technology Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about GoTo Connect?** Goto connect is really useful for video conferencing, call conferencing. It has great VoIP features like video conferencing, Instant messaging, Screensharing etc which likes me the most. **What do you dislike about GoTo Connect?** While meeting you have been restricted to 250 people. **What problems is GoTo Connect solving and how is that benefiting you?** I have the problem related to VoIP issues while video conferencing. By using GoTo connect I got good stability while doing video conferencing. **Official Response from Goto Customer Success:** > We’re so grateful for your positive review! Your continued trust in us is what drives our team to keep doing our best to improve the functionality and features of the product. ### 30. It was good as it is very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Kanishak S. | Client Servicing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about GoTo Connect?** It makes easy to connect people with any way i want.prices are also reasonable **What do you dislike about GoTo Connect?** Sometimes app stops working. Messages failed to send. Mostly happen in app only on computer it is fine **What problems is GoTo Connect solving and how is that benefiting you?** It is an easy way to connect with customers any way you want . It provides single platform for all communicating activities **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. We are continuously working on improving the functionality of the product so that you can get the most out of it. ### 31. We have been extremely pleased with GoTo **Rating:** 5.0/5.0 stars **Reviewed by:** David O. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about GoTo Connect?** We have been using GoTo ourselves since the days when it was Jive, and we recommend it to all our clients who need to replace their legacy phone system with a modern VOIP system. We have gotten uniformly positive feed back from our clients. We really like the ability to have a phone and home and one in the office and use them seamlessly in addition to the desktop client interface and app on our iPhones. We can be anywhere and respond to phone calls. We also like all of the integrated features (fax, voicemail to email, texting). The platform is intuitive to use and easy to manage. Though it's not the cheapest solution, the cost is reasonable. And when we've had issues, Support has been very good. We definitely recommend GoTo. **What do you dislike about GoTo Connect?** One feature that's missing - it would be great to have a cross-platform ability to see when someone is on the phone. It's clear from the desktop phone if someone's on their desktop phone, but it doesn't show if someone's on another type of device. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect is our complete VOIP & UCaaS platform. It's allowed us to use all of the UCaaS features and stay in touch with our clients and partners. ### 32. Efficient most of the time. **Rating:** 4.0/5.0 stars **Reviewed by:** Cornelius S. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about GoTo Connect?** Getting calls and doing what's expected of the application. The app on the phone is nice, but the software on the computer is pretty buggy and difficult to use, **What do you dislike about GoTo Connect?** The computer software is very buggy and whenever updates get pushed through, agents will be constantly logged out and it will be impossible to review or check on queues. **What problems is GoTo Connect solving and how is that benefiting you?** Listening in on agents who work remotely, checking to see who's calling and which agents have their phones logged in. Tracking productivity to offset with call time. ### 33. VOIP phone system works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about GoTo Connect?** Functionality. The phone system meets all of our needs. The ability to work anywhere, and still be able to handle all business calls is very useful and helpful for our organization **What do you dislike about GoTo Connect?** Sometimes there is issues with outbound calling such as delays or calls not actually going through **Recommendations to others considering GoTo Connect:** need good internet connection **What problems is GoTo Connect solving and how is that benefiting you?** working remote **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We really appreciate you taking the time to share your experience with us. ### 34. its a fantastic tool to use **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2024 **What do you like best about GoTo Connect?** I find GoTo Connect ia awesom toos in the unified communications space, specially for us for an all-in-one solution with super video conference and friendly administrative tools. **What do you dislike about GoTo Connect?** We found a bit issue in terms of integration. **What problems is GoTo Connect solving and how is that benefiting you?** A simpler process for the integration part **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible. Your continued trust in us is what drives our team to keep doing our best. ### 35. GoTo Connect is the best way to stay connected to your office phone wherever you are! **Rating:** 5.0/5.0 stars **Reviewed by:** William C. | IT Professional II, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about GoTo Connect?** GoTo connect has a softphone app for all my devices, whether it is an iPad,iPhone,Android phone or Tablet, even a Mac or Windows computer or laptop! GoTo COnnect Is very easy to use, it makes Calling and texting a breeze from any device. **What do you dislike about GoTo Connect?** I dislike the new dialer that pops out a different window which clutters my screen. I would like to have the dialer open in the same window as the main Application so I don't have to hunt for the dialer popup to dial, answer, or hang up the phone as I have multiple monitors at work. **What problems is GoTo Connect solving and how is that benefiting you?** In a flexible work world, GoTo Connect makes it possible to stay in contact with all my peers and customers wherever I am, whether I am at my desk, a customer's desk, on the road, or at home. I never have to miss a phone call period. I also don't have to use my personal phone number when I am not at my desk, I also am able to send text message directly from the GoTo Connect app instead of exposing my personal number to anyone. ### 36. Smooth for Business. **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak P. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about GoTo Connect?** Well using GoTo connect I was getting connected with many clients and had very fluent connection with no disturbance. We'll the most Like is the Admin section where I was able to see all my agent's call numbers and there recording on the same page many other companies have these issues where we have to open new browser every time to view recordings and if I go back then it gets shut then again you need to start it. We'll GoTo solve it all at one page. They have good customer support where they help us in every way possible and explain very Nicely. Now my complete is using GoTo from a long time with minor problems. **What do you dislike about GoTo Connect?** Many times the web version gets stuck have to clear browsing history and clear cache. Many times there was no history nor the cache still had so much problem. Login issue takes a while to load. Need Improvement on the above mentioned points. **What problems is GoTo Connect solving and how is that benefiting you?** We are running multiple business where we offen need new lines and have to start Immediately they always gives line's quickly and we start in few clicks. Awesome Admin Access where you a transparent view at your agent's. ### 37. Problem with phones forwarding to the sales department. **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about GoTo Connect?** Their tech support was fantastic. The resolved the issue quickly. The tech's knowledge about the issue was impressive. **What do you dislike about GoTo Connect?** I love the service. No problems that they can't quickly fix. **What problems is GoTo Connect solving and how is that benefiting you?** Internal communication and call forwarding. The cell phone app is mandatory. ### 38. Great phone system! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about GoTo Connect?** I love the flexibility and options that GoTo has for users to connect with clients. **What do you dislike about GoTo Connect?** It can be hard to stay connected on calls and the general interface can be tricky to navigate. **What problems is GoTo Connect solving and how is that benefiting you?** It is solving a way to communicate and talk to our clients. **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We're so glad to hear that you're enjoying GoTo Connect. Your feedback helps us to improve and deliver the best experience possible. ### 39. Facility manager **Rating:** 5.0/5.0 stars **Reviewed by:** Larry R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about GoTo Connect?** How quickly I received a response from the technical department. They are very knowledgeable about the products they offer. Even when the problem was not there they still helped me find a solution or point me in the right direction. **What do you dislike about GoTo Connect?** Very little the things that I should have asked about at the beginning. They where still open to help. **What problems is GoTo Connect solving and how is that benefiting you?** when we add phones or need help with assigning new people to our team they been very professional. ### 40. Highly Recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about GoTo Connect?** We love the easy to use interface, especially when initially setting up the phone tree. We also love the texting feature and communicate with our clients probably 60% or more via text. **What do you dislike about GoTo Connect?** The texting feature does not have as many settings as our previous texting provider (ZipWhip) but it is still easy to use and we like how the phones and texting are integrated. It is also a little difficult to import contacts but if you do it as you go it doesn't take a lot of time. **Recommendations to others considering GoTo Connect:** Be prepared to upload contacts so that phone numbers can be associated with names otherwise you will have to update contacts individually. I also love being able to use the app on my phone when I am out of the office or if there is a power outage (we can still use our cell phones when the office phones are down). **What problems is GoTo Connect solving and how is that benefiting you?** The ability to text greatly reduces our call volume and also gives us proof of written communication that can easily be copy/pasted into medical records when recording client communication (veterinary hospital). **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us Sarah. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! ### 41. All Small Businesses Need Got Yo Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Robb H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about GoTo Connect?** Ease of access connecting and networking with other businesses and teams **What do you dislike about GoTo Connect?** That it wasnt around sooner it has made life alot easier **What problems is GoTo Connect solving and how is that benefiting you?** Making connection and set up easy and stable no more bad voip connection **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! ### 42. Reliable service most days. **Rating:** 4.0/5.0 stars **Reviewed by:** Zach C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about GoTo Connect?** Goto Is an easy to use service for high frequency customer support applications. It has all the features required for any communication need integrated into one easy to use package. **What do you dislike about GoTo Connect?** There have been numerous days when goto has been completely unusable but was quickly serviced and / or repaired. The goto team sends out mass emails to let you know if they are either getting reports of service issues or a drop in service altogether. **What problems is GoTo Connect solving and how is that benefiting you?** Goto allows us to keep a concise record of calls and allows us to playback some calls which has been invaluable in most cases. ### 43. My experience with GoToConnect. **Rating:** 4.5/5.0 stars **Reviewed by:** Bill O. | Co-owner & Agency Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about GoTo Connect?** They have very good Customer Service people, who stay with you until your problem is fixed. **What do you dislike about GoTo Connect?** Mainly have to do it online, with guidance, but it is a total online experience. **What problems is GoTo Connect solving and how is that benefiting you?** Keeping our small business costs down when our business is down = you know no travel sales during the pandemic. ### 44. Dependable product helping us solve business problems **Rating:** 5.0/5.0 stars **Reviewed by:** Jeya Mani M. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about GoTo Connect?** Call Routing, Auto Attend, and Multp Channel Inbox. **What do you dislike about GoTo Connect?** I have not come up with anything like that yet. There are a lot of feature to explore with them. **What problems is GoTo Connect solving and how is that benefiting you?** Customer Support and Customer Engagement **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We're so glad to hear that you're enjoying GoTo Connect. ### 45. product explorer. **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul K. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about GoTo Connect?** very useful to find out required information. with respect to product, user reviews. **What do you dislike about GoTo Connect?** nothing. i have started exploring. more details should be there on the products. **What problems is GoTo Connect solving and how is that benefiting you?** solves business problems w.r.t to VOIP. **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. If you would like to explore more details about our features and plans for GoTo Connect, please feel free to visit the following link. ### 46. Customer Care Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2024 **What do you like best about GoTo Connect?** I like the caller ID and how user friendly it is. **What do you dislike about GoTo Connect?** I dont like how the phone rings outside of the app. **What problems is GoTo Connect solving and how is that benefiting you?** Easy to keep up and log inbound and outbound calls **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We really appreciate you taking the time to share your experience with us. About the ringtone settings, it seems the solution may involve adjusting your phone's hardware settings, where you can choose different ringtones through the WEBUI. Please feel free to contact us at anytime, we will be more than glad to assist you! ### 47. All-In- One-Comm **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about GoTo Connect?** The most intersting part I like about GoTo Connect is their competetive price and their customer support. **What do you dislike about GoTo Connect?** We haven't come across something yet, but I believe that with more exposure or experience, we'll become more familiar with it. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo connect is supporting to manage both remote and on sites staff, moreover, interms of communications it is helping us to manage all employee efficiently. **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We're so glad to hear that you're enjoying GoToConnect, and that it makes your daily work better, your feedback is valuable. ### 48. User Friendly and All the Features We Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about GoTo Connect?** The system allows me to take and make calls through my cell phone. Go To affords me to use my cell phone as an extension of my school phone. I can receive voicemails, answer and make calls, and send pages over the all-call system from anywhere that I have cell service. When I make cell phone calls through GoTo, the school number shows up on caller ID so parents know where the call is coming from and I don't without having access to my cell number. I can also access voice mail, missed calls, and send out announcements using my cell. In today's world, anything can happen at a school, so the ability to send lockdown or emergency directions is critical. **What do you dislike about GoTo Connect?** I have not run into any issues with Go To Connect. My IT consultants have installed the product in police departments, city government buildings, businesses and schools, and Go To was their recommendation to us. I have been happy with the product. **What problems is GoTo Connect solving and how is that benefiting you?** Our old system depended on our limited number of copper lines, so callers often got a busy signal because the previous system could only handle one call per line. This system runs off of the internet, so our phone traffic is no longer limited. GoTo allows teachers and admin to call parents without posting the person's cell number or showing an unknown number in caller-Id. The remote features make my life a lot simpler because I don't have to keep going back to my desk to access phone features. ### 49. App modernization introduced significant deficiencies instability that has us evaluating alt vendors **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about GoTo Connect?** The integration has been useful between the various GoTo properties, but a long time coming. This hasn't come without issues however and present my motivation to document it. **What do you dislike about GoTo Connect?** The application upgrade cycle is really challenging. It introduces new features, but then breaks core features (like call recording!) and the only solution is to use "cloud" services. Their support is hit or miss - I have had 3 recent interactions - one actually resolved the issue, the other two were battles to prove that the issue was "a feature not a bug". They have been trained to not admit fault and point the issue to the network for things that have never been an issue before. **What problems is GoTo Connect solving and how is that benefiting you?** We use GoTo Meeting and the VOIP service - it provides easy collaboration for us and interacting with customers. The challenge has been the shift to cloud and the code upgrade paths have broken fundamental features. We find ourselves with no choice but to look at alternate vendors as GoTo is claiming that it's not their problem. As of now, Goto Connect is causing more problems that helping. We do like the simple call filtering for the VOIP service to battle SPAM phone calls, I wish there were a smarter method to do this like there are on mobile devices, but at least we can filter out these calls quickly. ### 50. Great software that helps us tremendously day to day **Rating:** 4.5/5.0 stars **Reviewed by:** Michaela H. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about GoTo Connect?** It allows us to have a centralized platform for all things phones and meetings. **What do you dislike about GoTo Connect?** It sometimes doesn't quite work as functioned, but for the most part it's been great. **What problems is GoTo Connect solving and how is that benefiting you?** We have a centralized platform for all phone systems, a back end that is super easy and intuitive for me (the admin) to use, and a great host for virtual meetings all in one place. ## GoTo Connect Discussions - [I](https://www.g2.com/discussions/goto-connect-i) - 2 comments, 1 upvote - [will be very helpful get the addons for mozilla or chrome](https://www.g2.com/discussions/27469-will-be-very-helpful-get-the-addons-for-mozilla-or-chrome) - 1 comment, 1 upvote - [The Call prompter](https://www.g2.com/discussions/the-call-prompter) - 2 comments, 1 upvote - [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) - 2 comments, 1 upvote - [How Good Is Jive’s Uptime?](https://www.g2.com/discussions/reliable) - 1 comment, 1 upvote - [View GoTo Connect pricing details and edition comparison](https://www.g2.com/products/goto-connect/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+01%3A16%3A54+-0500&secure%5Bsession_id%5D=0819dcc9-87f5-4ace-b991-26a09e2f7886&secure%5Btoken%5D=bcfe49b2b90c598ae70c6bb0f56862fdc44c43561feee3291a586b5bfead4e53&format=llm_user) ## GoTo Connect Integrations - [Calendly](https://www.g2.com/products/calendly/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CRMOne](https://www.g2.com/products/crmone/reviews) - [DriveCentric](https://www.g2.com/products/drivecentric/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Purple](https://www.g2.com/products/purple/reviews) - [Tekion](https://www.g2.com/products/tekion/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## GoTo Connect Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Documents** - Editing - Document Signature - Storage **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing ## Top GoTo Connect Alternatives - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - 4.1/5.0 (244 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,367 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,543 reviews)