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Best VoIP Providers with Instant Messaging Capabilities

Benefits of VoIP Providers with Instant Messaging capabilities include: Enables users to send instant messages over the internet.
Below are the top-rated VoIP Providers with Instant Messaging capabilities, as verified by G2’s Research team. Real users have identified Instant Messaging as an important function of VoIP Providers. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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21 Listings in VoIP Providers Available
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    G2 Score
Nextiva
(3,438)4.5 out of 5
9th Easiest To Use in VoIP Providers software
Save to My Lists
Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    167
    Ease of Use
    164
    Helpful
    139
    Reliability
    109
    Customer Service
    104
    Cons
    Difficult Configuration
    28
    Complexity
    26
    Call Issues
    25
    Number Issues
    23
    Complex Processes
    22
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nextiva
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,650 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
167
Ease of Use
164
Helpful
139
Reliability
109
Customer Service
104
Cons
Difficult Configuration
28
Complexity
26
Call Issues
25
Number Issues
23
Complex Processes
22
View All Pros and Cons
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Nextiva
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,357 Twitter followers
LinkedIn® Page
www.linkedin.com
1,650 employees on LinkedIn®
RingEX
(1,256)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

    Users
    • Office Manager
    • Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    203
    Customer Support
    125
    Helpful
    111
    Reliability
    103
    Phone Calls
    96
    Cons
    Poor Customer Support
    57
    Customer Service
    52
    Customer Support
    46
    Call Issues
    42
    Complex Processes
    41
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingEX features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.7
    9.0
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,337 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,585 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

Users
  • Office Manager
  • Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
203
Customer Support
125
Helpful
111
Reliability
103
Phone Calls
96
Cons
Poor Customer Support
57
Customer Service
52
Customer Support
46
Call Issues
42
Complex Processes
41
View All Pros and Cons
RingEX features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.7
9.0
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,337 Twitter followers
LinkedIn® Page
www.linkedin.com
6,585 employees on LinkedIn®

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Webex Calling
(609)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Reliability
    72
    Easy Communication
    62
    Call Quality
    60
    Communication
    54
    Cons
    Internet Dependency
    22
    Performance Issues
    21
    Complex Processes
    20
    Difficult Configuration
    20
    Lack of Intuitiveness
    17
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Phone Calls
    Average: 9.1
    9.0
    VOiP Number
    Average: 9.0
    9.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,809 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 32% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Reliability
72
Easy Communication
62
Call Quality
60
Communication
54
Cons
Internet Dependency
22
Performance Issues
21
Complex Processes
20
Difficult Configuration
20
Lack of Intuitiveness
17
View All Pros and Cons
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
9.3
Phone Calls
Average: 9.1
9.0
VOiP Number
Average: 9.0
9.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,809 Twitter followers
LinkedIn® Page
www.linkedin.com
95,148 employees on LinkedIn®
Vonage Business Communications
(494)4.3 out of 5
Optimized for quick response
14th Easiest To Use in VoIP Providers software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo

    Users
    • President
    • Office Manager
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Business Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Easy Communication
    18
    Calling Features
    15
    Reliability
    15
    VoIP Services
    15
    Cons
    Texting Limitations
    9
    Call Connectivity Issues
    8
    Call Drops
    7
    Customer Service
    7
    Expensive
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Business Communications features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    9.3
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,761 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo

Users
  • President
  • Office Manager
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
Vonage Business Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Easy Communication
18
Calling Features
15
Reliability
15
VoIP Services
15
Cons
Texting Limitations
9
Call Connectivity Issues
8
Call Drops
7
Customer Service
7
Expensive
6
View All Pros and Cons
Vonage Business Communications features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.3
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
9.3
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,179 Twitter followers
LinkedIn® Page
www.linkedin.com
2,761 employees on LinkedIn®
Dialpad Connect
(3,947)4.4 out of 5
Optimized for quick response
8th Easiest To Use in VoIP Providers software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 58% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Connect is a communication platform that combines voice calls, video, messaging, and SMS into a single, unified platform, featuring AI-powered tools like real-time transcription and call analytics.
    • Users frequently mention the convenience and efficiency of Dialpad Connect, appreciating its user-friendly interface, seamless integration with CRM systems, and the ability to manage calls and messages across devices.
    • Users experienced occasional connectivity issues or delays in call routing, minor bugs with the desktop application, and some found the pricing structure complex and the initial setup time-consuming for larger teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Features
    36
    Call Management
    35
    Voice Transcription
    35
    Communication
    34
    Cons
    Call Issues
    26
    Connection Issues
    26
    Recording Issues
    17
    Connectivity Issues
    15
    Call Disconnections
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Connect features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    9.2
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,450 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 58% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Connect is a communication platform that combines voice calls, video, messaging, and SMS into a single, unified platform, featuring AI-powered tools like real-time transcription and call analytics.
  • Users frequently mention the convenience and efficiency of Dialpad Connect, appreciating its user-friendly interface, seamless integration with CRM systems, and the ability to manage calls and messages across devices.
  • Users experienced occasional connectivity issues or delays in call routing, minor bugs with the desktop application, and some found the pricing structure complex and the initial setup time-consuming for larger teams.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Features
36
Call Management
35
Voice Transcription
35
Communication
34
Cons
Call Issues
26
Connection Issues
26
Recording Issues
17
Connectivity Issues
15
Call Disconnections
14
View All Pros and Cons
Dialpad Connect features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
9.2
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
58 Twitter followers
LinkedIn® Page
www.linkedin.com
1,450 employees on LinkedIn®
GoTo Connect
(1,385)4.4 out of 5
Optimized for quick response
13th Easiest To Use in VoIP Providers software
Save to My Lists
Entry Level Price:Starting at $27.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 70% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GoTo Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Customer Support
    40
    Reliability
    40
    Easy Setup
    33
    Helpful
    29
    Cons
    Call Issues
    23
    Limited Features
    16
    Poor Customer Support
    16
    Customer Service
    15
    Complex Processes
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GoTo Connect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    920 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 70% Small-Business
  • 24% Mid-Market
GoTo Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Customer Support
40
Reliability
40
Easy Setup
33
Helpful
29
Cons
Call Issues
23
Limited Features
16
Poor Customer Support
16
Customer Service
15
Complex Processes
14
View All Pros and Cons
GoTo Connect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,422 Twitter followers
LinkedIn® Page
www.linkedin.com
920 employees on LinkedIn®
8x8 Work
(805)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

    Users
    • Owner
    • Office Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 58% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 8x8 Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    96
    Easy Communication
    56
    Reliability
    48
    Customer Support
    37
    Features
    33
    Cons
    Customer Service
    19
    Limited Features
    17
    Call Issues
    16
    Glitches
    16
    Customer Support
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 8x8 Work features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    8x8
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,104 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,853 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

Users
  • Owner
  • Office Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 58% Small-Business
  • 31% Mid-Market
8x8 Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
96
Easy Communication
56
Reliability
48
Customer Support
37
Features
33
Cons
Customer Service
19
Limited Features
17
Call Issues
16
Glitches
16
Customer Support
15
View All Pros and Cons
8x8 Work features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
8.9
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
8x8
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,104 Twitter followers
LinkedIn® Page
www.linkedin.com
2,853 employees on LinkedIn®
Intermedia Unite
(515)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$15.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    15
    Ease of Use
    14
    Customer Service
    10
    Reliability
    10
    Intuitive
    9
    Cons
    Customer Support
    3
    Internet Dependency
    3
    Admin Control
    2
    Admin Control Issues
    2
    Connection Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intermedia Unite features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.6
    Phone Calls
    Average: 9.1
    9.5
    VOiP Number
    Average: 9.0
    9.5
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intermedia
    Company Website
    Year Founded
    1993
    HQ Location
    Sunnyvale, California
    Twitter
    @intermedia_net
    4,581 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,269 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 21% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
15
Ease of Use
14
Customer Service
10
Reliability
10
Intuitive
9
Cons
Customer Support
3
Internet Dependency
3
Admin Control
2
Admin Control Issues
2
Connection Issues
2
View All Pros and Cons
Intermedia Unite features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.6
Phone Calls
Average: 9.1
9.5
VOiP Number
Average: 9.0
9.5
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Intermedia
Company Website
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,581 Twitter followers
LinkedIn® Page
www.linkedin.com
1,269 employees on LinkedIn®
CloudTalk
(1,624)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    335
    Reliability
    169
    Intuitive
    158
    Calling Features
    142
    Helpful
    142
    Cons
    Call Issues
    153
    Connection Issues
    72
    Call Management
    66
    Missing Features
    56
    Number Issues
    48
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Phone Calls
    Average: 9.1
    8.9
    VOiP Number
    Average: 9.0
    8.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
335
Reliability
169
Intuitive
158
Calling Features
142
Helpful
142
Cons
Call Issues
153
Connection Issues
72
Call Management
66
Missing Features
56
Number Issues
48
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
8.9
Phone Calls
Average: 9.1
8.9
VOiP Number
Average: 9.0
8.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Talkroute
(41)4.6 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkroute offers virtual phone system for growing businesses.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkroute Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Features
    6
    Easy Setup
    5
    Quick Setup
    5
    Simple
    5
    Cons
    Integration Issues
    3
    Lagging Issues
    2
    Inadequate Reporting
    1
    Limited Options
    1
    Performance Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkroute features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Phone Calls
    Average: 9.1
    8.9
    VOiP Number
    Average: 9.0
    10.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkroute
    Year Founded
    2013
    HQ Location
    Chicago, IL
    Twitter
    @Talkroute
    379 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkroute offers virtual phone system for growing businesses.

Users
No information available
Industries
No information available
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
Talkroute Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Features
6
Easy Setup
5
Quick Setup
5
Simple
5
Cons
Integration Issues
3
Lagging Issues
2
Inadequate Reporting
1
Limited Options
1
Performance Issues
1
View All Pros and Cons
Talkroute features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.8
Phone Calls
Average: 9.1
8.9
VOiP Number
Average: 9.0
10.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Talkroute
Year Founded
2013
HQ Location
Chicago, IL
Twitter
@Talkroute
379 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
3CX
(516)4.4 out of 5
View top Consulting Services for 3CX
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 51% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 3CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Reliability
    25
    Flexibility
    20
    Easy Setup
    19
    Integrations
    18
    Cons
    Complex Processes
    9
    Learning Curve
    8
    Limited Features
    8
    Difficult Configuration
    7
    Poor Customer Support
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 3CX features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.7
    9.4
    Phone Calls
    Average: 9.1
    9.0
    VOiP Number
    Average: 9.0
    9.4
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    29,403 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    177 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 51% Mid-Market
  • 42% Small-Business
3CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Reliability
25
Flexibility
20
Easy Setup
19
Integrations
18
Cons
Complex Processes
9
Learning Curve
8
Limited Features
8
Difficult Configuration
7
Poor Customer Support
7
View All Pros and Cons
3CX features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
9.4
Phone Calls
Average: 9.1
9.0
VOiP Number
Average: 9.0
9.4
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
29,403 Twitter followers
LinkedIn® Page
www.linkedin.com
177 employees on LinkedIn®
Comcast Business VoiceEdge
(33)3.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directorybased routing of inbound calls and communication features for employees. Users can co

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Comcast Business VoiceEdge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Convenience
    1
    Customer Service
    1
    Ease of Use
    1
    Easy Integration
    1
    Easy Setup
    1
    Cons
    High Cost
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Comcast Business VoiceEdge features and usability ratings that predict user satisfaction
    7.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.2
    Phone Calls
    Average: 9.1
    7.6
    VOiP Number
    Average: 9.0
    8.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Comcast
    Year Founded
    1963
    HQ Location
    Philadelphia, PA
    Twitter
    @comcast
    173,775 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60,640 employees on LinkedIn®
    Ownership
    NASDAQ: CMCSA
Product Description
How are these determined?Information
This description is provided by the seller.

Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directorybased routing of inbound calls and communication features for employees. Users can co

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 24% Mid-Market
Comcast Business VoiceEdge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Convenience
1
Customer Service
1
Ease of Use
1
Easy Integration
1
Easy Setup
1
Cons
High Cost
1
View All Pros and Cons
Comcast Business VoiceEdge features and usability ratings that predict user satisfaction
7.2
Has the product been a good partner in doing business?
Average: 8.7
8.2
Phone Calls
Average: 9.1
7.6
VOiP Number
Average: 9.0
8.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Comcast
Year Founded
1963
HQ Location
Philadelphia, PA
Twitter
@comcast
173,775 Twitter followers
LinkedIn® Page
www.linkedin.com
60,640 employees on LinkedIn®
Ownership
NASDAQ: CMCSA
Sangoma Unified Communications Platform
(254)4.2 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $17.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises

    Users
    • IT Manager
    • IT Director
    Industries
    • Hospital & Health Care
    • Financial Services
    Market Segment
    • 50% Small-Business
    • 48% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sangoma Unified Communications Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Business Tools
    3
    Call Quality
    3
    Communication
    3
    Customer Support
    3
    Cons
    Complex Processes
    2
    Expensive
    2
    High Cost
    2
    Call Issues
    1
    Customer Service
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sangoma Unified Communications Platform features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.5
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sangoma
    Company Website
    Year Founded
    1984
    HQ Location
    Markham, ON
    Twitter
    @Sangoma
    6,527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    618 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises

Users
  • IT Manager
  • IT Director
Industries
  • Hospital & Health Care
  • Financial Services
Market Segment
  • 50% Small-Business
  • 48% Mid-Market
Sangoma Unified Communications Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Business Tools
3
Call Quality
3
Communication
3
Customer Support
3
Cons
Complex Processes
2
Expensive
2
High Cost
2
Call Issues
1
Customer Service
1
View All Pros and Cons
Sangoma Unified Communications Platform features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
9.3
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.5
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Sangoma
Company Website
Year Founded
1984
HQ Location
Markham, ON
Twitter
@Sangoma
6,527 Twitter followers
LinkedIn® Page
www.linkedin.com
618 employees on LinkedIn®
Asterisk
(58)4.6 out of 5
Save to My Lists
Entry Level Price:$0.02 per minute
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Build Voice, Video and Text Applications Easily With Asterisk, The World's Most Widely Adopted Open Source Communications Software Development Framework. Asterisk is an open source framework for devel

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Asterisk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Service
    1
    Easy Integration
    1
    Easy Integrations
    1
    Integrations
    1
    Time Efficiency
    1
    Cons
    Complex Processes
    2
    Customer Service
    1
    Difficult Interface
    1
    Difficult Settings Management
    1
    Poor Customer Support
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Asterisk features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.7
    9.5
    Phone Calls
    Average: 9.1
    9.0
    VOiP Number
    Average: 9.0
    9.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sangoma
    Year Founded
    1984
    HQ Location
    Markham, ON
    Twitter
    @Sangoma
    6,527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    618 employees on LinkedIn®
    Ownership
    TSX-V:STC
Product Description
How are these determined?Information
This description is provided by the seller.

Build Voice, Video and Text Applications Easily With Asterisk, The World's Most Widely Adopted Open Source Communications Software Development Framework. Asterisk is an open source framework for devel

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 36% Small-Business
Asterisk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Service
1
Easy Integration
1
Easy Integrations
1
Integrations
1
Time Efficiency
1
Cons
Complex Processes
2
Customer Service
1
Difficult Interface
1
Difficult Settings Management
1
Poor Customer Support
1
View All Pros and Cons
Asterisk features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.7
9.5
Phone Calls
Average: 9.1
9.0
VOiP Number
Average: 9.0
9.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Sangoma
Year Founded
1984
HQ Location
Markham, ON
Twitter
@Sangoma
6,527 Twitter followers
LinkedIn® Page
www.linkedin.com
618 employees on LinkedIn®
Ownership
TSX-V:STC
MiVoice Business
(77)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 77% Mid-Market
    • 13% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MiVoice Business features and usability ratings that predict user satisfaction
    7.1
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Phone Calls
    Average: 9.1
    8.1
    VOiP Number
    Average: 9.0
    8.3
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mitel Networks
    Year Founded
    1972
    HQ Location
    Kanata, Ontario
    Twitter
    @Mitel
    22,581 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,937 employees on LinkedIn®
    Total Revenue (USD mm)
    $1,300
Product Description
How are these determined?Information
This description is provided by the seller.

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 77% Mid-Market
  • 13% Small-Business
MiVoice Business features and usability ratings that predict user satisfaction
7.1
Has the product been a good partner in doing business?
Average: 8.7
8.9
Phone Calls
Average: 9.1
8.1
VOiP Number
Average: 9.0
8.3
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Mitel Networks
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
22,581 Twitter followers
LinkedIn® Page
www.linkedin.com
3,937 employees on LinkedIn®
Total Revenue (USD mm)
$1,300
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