Telnyx CPaaS Pricing 2026

Marcelo G.

CTO

Small-Business (50 or fewer emp.)

3/7/2025

"Efficient and straight to the point."

5/5

What do you like best about Telnyx CPaaS?

I really like the system's agility and the ease of creating applications within it. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

Maybe he already had more user-friendly solutions to integrate with the most common ones, like WhatsApp. Review collected by and hosted on G2.com.

Bogdan P.

Business Owner

Mid-Market (51-1000 emp.)

5/18/2021

"We used to love Telnyx but i think its time to move on"

2.5/5

What do you like best about Telnyx CPaaS?

The Web Platform is easy and intuitive—I think it's the best on the market. We love its ease of use and the fact that we can do 99% on our own. Review collected by and hosted on G2.com.

What do you dislike about Telnyx CPaaS?

2025 Update:

Telnyx continues to face significant operational inefficiencies in customer support and sales. To improve overall user satisfaction, enhancements in response times, escalation procedures, and communication transparency are essential.

While Telnyx offers tiered support plans, the level of service appears to be directly tied to the pricing structure. Our attempt to transition to the Grow Plan was met with resistance, as neither the sales team nor the Director of Customer Success showed willingness to move us from a grandfathered 60/60 billing arrangement.

The company's persistent failure to respond to both sales and support inquiries in a timely and professional manner raises serious concerns about its commitment to customer service—even for those with formal agreements in place. It is disappointing to witness a once highly regarded company prioritize revenue generation over customer relationships.

Telnyx, your success is built on the trust and loyalty of your customers. Without them, there is no Telnyx. We hope to see a renewed focus on customer-centric values before long-term relationships are irreparably damaged. Review collected by and hosted on G2.com.

Recommendations to others considering Telnyx CPaaS:

I think the Telnyx platform is very easy to use, prices are reasonable within the market but tech support does not exist at this time Review collected by and hosted on G2.com.

What problems is Telnyx CPaaS solving and how is that benefiting you?

Telnyx provides direct control over SIP connections and number management, eliminating the need for intermediaries. As an ITSP, we prioritize reliable SIP connectivity and seamless management, both of which are essential for delivering high-quality servic Review collected by and hosted on G2.com.

Response from Mark Morse of Telnyx CPaaS

edit

Hi Bogdan,

Mark Morse with the Customer Success Team here at Telnyx. I sincerely apologize for the experience you have received. The recent DDoS attacks were a major part in the occurrences with the delays in support response and network instabilities that you experienced. I have emailed you directly with the full mitigation plan or DDoS to ensure you know the full scope of this issue and what we have done to prevent this from occurring in the future.

One of our main pillars at Telnyx is "Customer First" and we strive to ensure every customer on our platform has a great experience. If you have any further delays with support you now have my personal contact information to ensure you have an escalation point to ensure your experience is improved on the platform.

Please let me know if I can be of assistance in making your experience on the Telnyx platform a better one.

4.7 out of 5 stars

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