Telnyx CPaaS Pricing Overview

Features, Support, and Documentation. The actual service provided is great for developer seeking to implement unique workflows with both message and voice. Additionally they have competitive pricing for the services they offer.

Also their documentation as well as support service is very helpful for questions and getting direct feedback for questions or issues. Review collected by and hosted on G2.com.

So far the only area for improvement would be educating the user earlier on in the journey of learning the platform regarding 10DLC. This is only a minor point because once you realize that you need it, their support staff and documentation is very helpful. However, when first working with their platform, it was a bit difficult understanding why my messages were not being delivered. I would cut them some slack however, as the 10DLC requirements from major carries just went into effect 30 days ago and their support team is still very much on the ball about educating the user about this issue once it arises. Review collected by and hosted on G2.com.

The Web Platform is easy and intuitive—I think it's the best on the market. We love its ease of use and the fact that we can do 99% on our own. Review collected by and hosted on G2.com.

2025 Update:

Telnyx continues to face significant operational inefficiencies in customer support and sales. To improve overall user satisfaction, enhancements in response times, escalation procedures, and communication transparency are essential.

While Telnyx offers tiered support plans, the level of service appears to be directly tied to the pricing structure. Our attempt to transition to the Grow Plan was met with resistance, as neither the sales team nor the Director of Customer Success showed willingness to move us from a grandfathered 60/60 billing arrangement.

The company's persistent failure to respond to both sales and support inquiries in a timely and professional manner raises serious concerns about its commitment to customer service—even for those with formal agreements in place. It is disappointing to witness a once highly regarded company prioritize revenue generation over customer relationships.

Telnyx, your success is built on the trust and loyalty of your customers. Without them, there is no Telnyx. We hope to see a renewed focus on customer-centric values before long-term relationships are irreparably damaged. Review collected by and hosted on G2.com.