Once it's set up, it just works. We can move phones from office to office, and it just works. And the admin interface is excellent. Lots of options, lots of flexibility. Carly Uehlein was especially helpful making changes to our account when it was time to renew! Pricing is competitive compared with other similar business services. Performance has been excellent; we haven't noticed dropped calls or anything. And I especially like having the AI voice that can read our menu to callers, so I don't have to record it myself. Review collected by and hosted on G2.com.

Locked into an initial 3-year agreement, and we couldn't downsize during that time, but it was easy enough to adjust after the initial contract. Review collected by and hosted on G2.com.

We have now had Crexendo for a few years. This is a very easy system to use. Kiloh, our account rep is top notch! Review collected by and hosted on G2.com.

Other than at the initial set up, when I had no idea how everything worked, we've had no problems. Review collected by and hosted on G2.com.

Crexendo is a brilliant cloud based solution that delivers consistent and reliable calls across the globe

The software has a simple dashboard that helps us manage voicemails, calls and extensions efficiently

Crexendo has unified communication measures that include collaboration tools, messaging and voicemail

The program addresses the growing number of calls in a company, and there is no change in infrastructure that a company has

The program makes the customer support process more reliable and responsive, more so during the onboarding phase

I like the flexibility of auto attendant services and call routing and this amplifies the call management process

We get a centralized administration from Crexendo and this manages all communication and users in a single platform Review collected by and hosted on G2.com.

The interface for Crexendo feels outdated, and some areas needs some modernization

The configuration of Crexendo demands high technical involvement to make everything work

Some integrations may not be handled by norma users, they need more technical support Review collected by and hosted on G2.com.

My experience with the customer service department has been very pleasant. Kiloh was very helpful as we were reviewing our plan and helped us determine what level of service we need. Review collected by and hosted on G2.com.

The User Interface of the VIP app can be a little difficult to navigate. I don't like AI integration for our use case. Review collected by and hosted on G2.com.

Carol and Romina were both very easy and fast to work with. I was able to transfer the phones and start the new system very smoothly with their attentiveness and help. Review collected by and hosted on G2.com.

Nothing to dislike as of now. Everything has worked well up to this point. Review collected by and hosted on G2.com.

I use Crexendo for our business phone and recently upgraded to an AI Receptionist, which has freed up my time to focus on other areas of the business. Crexendo is easy to use, affordable, and effective. I like the mobile app because I can work from anywhere, and it's especially nice to handle calls while on the road. The initial setup was easy, and the platform is easy to use. I also appreciated Kiloh's help in implementing our AI system; he was very responsive and did what he promised. Review collected by and hosted on G2.com.

Can't think of anything I do not like and I have been using it several years Review collected by and hosted on G2.com.

I like the ease of the system and how there was a person available at every step of the set up. The performance of how the system integrated with our business needs was amazing! The AI for call recordings have improved my work load! Review collected by and hosted on G2.com.

There is nothing I have experienced in the past 4-5 months that I do not like. Customer service is great, the teams I have worked with are polite and the system performance is out of this world. Review collected by and hosted on G2.com.

What I like best about Crexendo is its strong focus on innovation in cloud communications while maintaining a customer-first mindset. The company’s commitment to delivering scalable, reliable UCaaS solutions and continuously improving its platform demonstrates both vision and execution strength. I also appreciate the collaborative culture and the opportunity to contribute meaningfully in a growing, technology-driven organization. Review collected by and hosted on G2.com.

As Crexendo continues to grow, one area of opportunity is ensuring that internal processes and communication scale at the same pace as the business. With growth often comes evolving priorities, and improving cross-team alignment could further enhance efficiency and collaboration. Review collected by and hosted on G2.com.

There is literally no down time! Plus the team is super responsive and easy to work with. Review collected by and hosted on G2.com.

There isn't anything that we haven't liked. Review collected by and hosted on G2.com.

I really like how easy it was to transfer my phone service to Crexendo. The switch was straightforward and hassle-free. The customer service has been very helpful with setting up everything to make things work well. The fact that I have 2 desk phones, can use my cell phone or computer to make calls is awesome. I use my phone system all of the time. Review collected by and hosted on G2.com.

I don’t think it’s Crexendo’s fault that I’m not quite savvy enough to set up all the features on my system, but that’s exactly why I reach out to customer support for help. Review collected by and hosted on G2.com.